Hello, I hope someone can help me, I´m from Argentina, and my mother bought a nexus 6p, last month when she was in Spain, last sunday was the first day with the phone. In the first 48 hours I had a problem with the sound, in some time suddendly I didn´t receive any sound when the people call me, just a vibration at the first time of the ringing, if I pick up, the people can hear me and I can hear them too. In addition with this, the videos I made with the cell I can play it but without sound, and a legend appears saying that the video cant´be displayed, and youtube also don´t let me see any videos, the legend in this case is that and error occurs and to try again later, the only thing to solve this was to reboot the phone, but then again in the next 10 hours happen again, I did a wipe cache partition without result, and then I did a factory reset, at this point the problem with the sound was solved, but it appear a new problem, when I want to unlock the devide the screen goes black, no matter which thing I did (fingerprint, pin or camera unlock), the screen I can see where is lock (when it shows the time and notifications), but when I try to unlock instead goes completely black. If I press again the button of power it seems to lock, and again power and got the screen with the clock.
Actually I´m with the sound issue again, because I did a wipe cache partition and the screen issue goes but return the sound issue.
I hope someone can help me....
pablosien said:
Hello, I hope someone can help me, I´m from Argentina, and my mother bought a nexus 6p, last month when she was in Spain, last sunday was the first day with the phone. In the first 48 hours I had a problem with the sound, in some time suddendly I didn´t receive any sound when the people call me, just a vibration at the first time of the ringing, if I pick up, the people can hear me and I can hear them too. In addition with this, the videos I made with the cell I can play it but without sound, and a legend appears saying that the video cant´be displayed, and youtube also don´t let me see any videos, the legend in this case is that and error occurs and to try again later, the only thing to solve this was to reboot the phone, but then again in the next 10 hours happen again, I did a wipe cache partition without result, and then I did a factory reset, at this point the problem with the sound was solved, but it appear a new problem, when I want to unlock the devide the screen goes black, no matter which thing I did (fingerprint, pin or camera unlock), the screen I can see where is lock (when it shows the time and notifications), but when I try to unlock instead goes completely black. If I press again the button of power it seems to lock, and again power and got the screen with the clock.
Actually I´m with the sound issue again, because I did a wipe cache partition and the screen issue goes but return the sound issue.
I hope someone can help me....
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Damn too much prob
Just replace it i guess
Cheers ?
Sent from my Purified NexusixP
If someone helped you don't just say thanks hit the thanks button
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I don't know if anyone else has had or is having this problem, but i thought i would ask for help.
Sometimes I have to perform a hard reset. When I do, it runs through it's normal start up sequence, all the way through the windows mobile startup screen. As it begins to change from the startup to the today screen, the phone will begin to vibrate and ring on it's own. vibrate for a second or two, and then it's quiet for a second or two, and then ring. the ringer starts off soft, and then seems to work it's way up through to mid range, about 5 different levels of volume. The ringer then stops and the vibrate kicks back in again. It seems to last as long as it takes for my today screen to load. Please understand, The last thing that i want to do is a hard reset, and I'm sure that this would fix the problem, I just don't want to go through the headache of installing all my software. I can hear some people saying, "not a big issue if you have a system backup.." well, I'm thinking that the issue has got to be somewhere in the registry, and I'm thinking that by installing a backup, will only copy the issue back onto my device. I don't soft reset my phone that often, so I can live with the issue if I have to. I just thought I would throw this out there and see if someone might be able to help me out.
Sounds to me that you either pressed the volume button upwards while you phone were starting up or there is something wrong with your volume button in general (either hardware or software). If you have the possibility reflash the device with your shipped ROM version, then see if that persists!
I've had a problem with my E900 since I got it with regards to the screen. I was hoping Mango might fix it but it doesn't seem to have.
Sometimes if I press the power button the screen backlight comes on (i.e. screen goes from off state to powered) but there is nothing on the screen. No amount of button pressing will cause the screen to show anything.
If this happens I have to turn the device off again (backlight then goes off) and try again. Sometimes it can take 2-3 times before it turns on successfully with the lock screen.
I also have this if an incoming call attempts to wake the phone and also alarms too.
Does anyone else have this issue?
I confirm this one popping sometimes. Not that often that it becomes annoying, but nevertheless.
Did you find a solution to this problem? I am experiencing it too and it is very annoying!
I've recently inherited one as well (E900 that is).
The one I have has been dropped, the backlight powers, but no drawing on the screen.
I've disassembled and re plugged everything (bugger stripping down!) but still no luck. I've done a VolUp+Down+Cam+power hard reset, and when I plug into PC Zune says setup needs completing (so it has reformatted) but still no luck.
I cant see anything fried, and no damaged ribbons as far as I can see, any ideas?
I sold the phone a while ago, and never solved the problem. I think it's a firmware issue.
PaulMdx said:
I've had a problem with my E900 since I got it with regards to the screen. I was hoping Mango might fix it but it doesn't seem to have.
Sometimes if I press the power button the screen backlight comes on (i.e. screen goes from off state to powered) but there is nothing on the screen. No amount of button pressing will cause the screen to show anything.
If this happens I have to turn the device off again (backlight then goes off) and try again. Sometimes it can take 2-3 times before it turns on successfully with the lock screen.
I also have this if an incoming call attempts to wake the phone and also alarms too.
Does anyone else have this issue?
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hi.
What do you mean "somethimes if I press power button"?
Is it pressed with purpose to lock the phone, press it to turn off phone (background slider shows to power off - on Mango and beyond version) or press it accidentally?
Cheers.
So, I did a phone reset. Unfortunately the issue is still present!
Sometimes when I press the power button to unlock the phone the screen is lit, but stays blank i.e. no lockscreen wallpaper, no nothing. The same happens sometimes when I get a phone call - the phone rings and vibrates, the screen is lit but stays blank.
When this happens I have to press the power button to put the phone into sleep mode and press it again to wake it up.
What I found is, when the issue occurs the screen is actually responsive. For example I can slid up and unlock the phone then I hear the unlock "pop" sound. It's just that nothing is drawn on it!
I was wondering if anyone else experienced the same behavior and found a resolution. Also I am not sure if this is a software or a hardware problem. If I could confirm it was a hardware problem I would call LG and have the phone repaired or replaced.
i have exactly the same issue as you, it gets really annoying.
i heard from someone online that the only way to resolve it is to replace the motherboard
billybrown said:
i have exactly the same issue as you, it gets really annoying.
i heard from someone online that the only way to resolve it is to replace the motherboard
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I am pretty certain this is a hardware issue. I am calling LG tomorrow and hopefully they'll take the phone for repair/replacement.
I sent my phone for repair. Today I got it back, and guess what?!
The issue is still present! It seems, they "couldn't reproduce" or something.
What should I do now?
EDIT: If anyone is interested, here is a video I just captured which clearly demonstrates the problem. http://youtu.be/38kF9RYs_bU
I'm sending the phone back for repair tomorrow with this video attached.
Hey, might not be an issue at all, but in the video, I saw that the two times you were able to get it to go blank you had your finger on or near the proximity sensor. I wonder if there is something that could be the trigger.
Just wondering if you can duplicated it or cause it only when you have the proximity sensor blocked, or if it truely is random.
You are right, it might has something to do with the proximity/light sensor.
On the other hand, this issue occurs even on incoming calls when the phone is placed on a table, screen up and nothing around the sensor.
Today, I visited my local carrier shop and left the phone for repair again. They told me, since this is a second claim they'll run it through the process faster, so I expect to get it back next week.
Will post an update.
UPDATE: My phone was replaced. Yesterday I got a brand new unit, yeah! It was stock wp 7.0. I plugged in my sim and used the phone the whole day, no sign of blank screen issues. Last nigh I installed all the updates (total 5 I think) up to OS 7.10.8107.79, FW 1.0.16.10. Guess what?! Same issue!
I am crushed
Hi all.
I'm facing a strange issue: my screen turns off randomly, everything else works (led, soft buttons,...) and when pressing the lock button i even hear the noise of the phone locking.
Normally when i unlock the phone the screen turns on ok, sometimes i need to repeat 2 times to get screen on, and while using the phone again the screen might turn off in 3 seconds or it might work of for several hours.
I'm attaching a log where a random screen of happens just two-three seconds after a random screen off and i would kindly request any dev to look at it and try to answer if it's a hard or ROM/kernel issue (actually i'm with crdroid rom and chronic kernel).
If it were a hard issue i've bootloader & knox ok for being able to reflash to any official rom but i'm a little scared about having a random screen off while flashing: i've no idea of how i should act if i fall in this situation.
Hope anybody might see the log and give me some light!!
Cheers all!!
Hey guys,
i have a serious problem, which happens really often lately. like 10 times a day. The screen just turns off sometimes. The touch-functionality is still working. I can feel the fingersensor "unlock" the Zuk Z1, but the screen just stays off. Then i try to press all the buttons and sometimes the screen turns on again. But sometimes it just turns on after some seconds even though I didn't touch it at all.
First I thought that this is a hardware issue, maybe a loose contact. But recently a new problem showed up. The screen brightness just goes up to 100%. I turned off auto-brightness and move the slider. Nothing happens. Restarting always fixes it. But mostly after 1-60 seconds it goes back to normal.
Any ideas what might be the problem? Or what I could try?
I haven't rooted the phone and its the newest CyOS version.
Cheers, Oliver
Perhaps you are using the flipcover with magnetic auto switch off when you close the case?
OlivBlum said:
Hey guys,
i have a serious problem, which happens really often lately. like 10 times a day. The screen just turns off sometimes. The touch-functionality is still working. I can feel the fingersensor "unlock" the Zuk Z1, but the screen just stays off. Then i try to press all the buttons and sometimes the screen turns on again. But sometimes it just turns on after some seconds even though I didn't touch it at all.
First I thought that this is a hardware issue, maybe a loose contact. But recently a new problem showed up. The screen brightness just goes up to 100%. I turned off auto-brightness and move the slider. Nothing happens. Restarting always fixes it. But mostly after 1-60 seconds it goes back to normal.
Any ideas what might be the problem? Or what I could try?
I haven't rooted the phone and its the newest CyOS version.
Cheers, Oliver
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Click to collapse
Thanks for the reply,
I havent thought of that before but it is not the cause of the problem.
1. I have a leather case
2. When I take the phone out of the case the displays stays dark
I just did a factory reset today in the morning and the problem already showed up again. So! annoying!!!! Will send back the device I guess
i have lenovo zuk z1 . actually i am getting a problem in this phone . after locking the phone at every seconds light turn on and get turn off on the display. i saw so much on the setting but i didnt get any setting .
The same problem is being arrising with me..please someone help. what should i do..
Hi, first of all this is my first thread, i hope you guys can help me. Sorry for bad english
I own a S5 G-900F. The phone was working fine until the screen started sometimes, ramdomly to turn black (with ramdom pixels in colours inside) like 5 seconds, then turns off and the phone restarts. This can happen 1-2 times a day while im browsing or doing anything, or even when i turn the screen on to unlock the phone, it turns on and this happens.
I think its a battery problem, it has 2 years and it might be giving low voltage (i have no idea), or maybe a motherboard problem? some water entered inside the case but im not sure.
Another thing i have to say, the "back" button works, as the menu button, but the "back" button has no light. This is weird and i think its related to the water problem. Both buttons work good, but the back button sometimes doesnt light up.
Thank you for the help