Sometimes screen freezes then phone reboots (¿battery problem?) - Galaxy S 5 Q&A, Help & Troubleshooting

Hi, first of all this is my first thread, i hope you guys can help me. Sorry for bad english
I own a S5 G-900F. The phone was working fine until the screen started sometimes, ramdomly to turn black (with ramdom pixels in colours inside) like 5 seconds, then turns off and the phone restarts. This can happen 1-2 times a day while im browsing or doing anything, or even when i turn the screen on to unlock the phone, it turns on and this happens.
I think its a battery problem, it has 2 years and it might be giving low voltage (i have no idea), or maybe a motherboard problem? some water entered inside the case but im not sure.
Another thing i have to say, the "back" button works, as the menu button, but the "back" button has no light. This is weird and i think its related to the water problem. Both buttons work good, but the back button sometimes doesnt light up.
Thank you for the help

Related

[Q] Display problem

I like it, but i have a problem, like the display wont start when i press the power button, sometimes i have to press 3, 4 times until it lights up, sometimes it works just fine half a day. same black screen happens when i end an call, so i take the phone from my ear and it is black and i have to press once to shut the display, wich show some dim light, and then again to light up the display. Same black screen with the dim light happend 3 or 4 time in 1 month when i got a call, so i had to press power to shut the display, and that shut also the ringing, and press again to light up the display to be able to press answer to talk. Other than that it works fine. I have never seen anyone posting this problem so i think my LG has a problem and i should sent it to warranty, or is it Windows Phone 7 fault and should wait for the update in march ?
Thanx a lot
Probably broken.
My unlock button always turns the display on after one press.
Only when I just turned on/off the display one second before it doesn't react (probably OS delay).
Definitely a manufacturing defect. Send it for warranty, or refund/exchange at the place of purchase if you still can, as soon as possible.
thanx a lot, i'll send it to vodafone, hopefully they will change it, otherwise i'll return it and get another brand.

Screen blank on power on

I've had a problem with my E900 since I got it with regards to the screen. I was hoping Mango might fix it but it doesn't seem to have.
Sometimes if I press the power button the screen backlight comes on (i.e. screen goes from off state to powered) but there is nothing on the screen. No amount of button pressing will cause the screen to show anything.
If this happens I have to turn the device off again (backlight then goes off) and try again. Sometimes it can take 2-3 times before it turns on successfully with the lock screen.
I also have this if an incoming call attempts to wake the phone and also alarms too.
Does anyone else have this issue?
I confirm this one popping sometimes. Not that often that it becomes annoying, but nevertheless.
Did you find a solution to this problem? I am experiencing it too and it is very annoying!
I've recently inherited one as well (E900 that is).
The one I have has been dropped, the backlight powers, but no drawing on the screen.
I've disassembled and re plugged everything (bugger stripping down!) but still no luck. I've done a VolUp+Down+Cam+power hard reset, and when I plug into PC Zune says setup needs completing (so it has reformatted) but still no luck.
I cant see anything fried, and no damaged ribbons as far as I can see, any ideas?
I sold the phone a while ago, and never solved the problem. I think it's a firmware issue.
PaulMdx said:
I've had a problem with my E900 since I got it with regards to the screen. I was hoping Mango might fix it but it doesn't seem to have.
Sometimes if I press the power button the screen backlight comes on (i.e. screen goes from off state to powered) but there is nothing on the screen. No amount of button pressing will cause the screen to show anything.
If this happens I have to turn the device off again (backlight then goes off) and try again. Sometimes it can take 2-3 times before it turns on successfully with the lock screen.
I also have this if an incoming call attempts to wake the phone and also alarms too.
Does anyone else have this issue?
Click to expand...
Click to collapse
hi.
What do you mean "somethimes if I press power button"?
Is it pressed with purpose to lock the phone, press it to turn off phone (background slider shows to power off - on Mango and beyond version) or press it accidentally?
Cheers.
So, I did a phone reset. Unfortunately the issue is still present!
Sometimes when I press the power button to unlock the phone the screen is lit, but stays blank i.e. no lockscreen wallpaper, no nothing. The same happens sometimes when I get a phone call - the phone rings and vibrates, the screen is lit but stays blank.
When this happens I have to press the power button to put the phone into sleep mode and press it again to wake it up.
What I found is, when the issue occurs the screen is actually responsive. For example I can slid up and unlock the phone then I hear the unlock "pop" sound. It's just that nothing is drawn on it!
I was wondering if anyone else experienced the same behavior and found a resolution. Also I am not sure if this is a software or a hardware problem. If I could confirm it was a hardware problem I would call LG and have the phone repaired or replaced.
i have exactly the same issue as you, it gets really annoying.
i heard from someone online that the only way to resolve it is to replace the motherboard
billybrown said:
i have exactly the same issue as you, it gets really annoying.
i heard from someone online that the only way to resolve it is to replace the motherboard
Click to expand...
Click to collapse
I am pretty certain this is a hardware issue. I am calling LG tomorrow and hopefully they'll take the phone for repair/replacement.
I sent my phone for repair. Today I got it back, and guess what?!
The issue is still present! It seems, they "couldn't reproduce" or something.
What should I do now?
EDIT: If anyone is interested, here is a video I just captured which clearly demonstrates the problem. http://youtu.be/38kF9RYs_bU
I'm sending the phone back for repair tomorrow with this video attached.
Hey, might not be an issue at all, but in the video, I saw that the two times you were able to get it to go blank you had your finger on or near the proximity sensor. I wonder if there is something that could be the trigger.
Just wondering if you can duplicated it or cause it only when you have the proximity sensor blocked, or if it truely is random.
You are right, it might has something to do with the proximity/light sensor.
On the other hand, this issue occurs even on incoming calls when the phone is placed on a table, screen up and nothing around the sensor.
Today, I visited my local carrier shop and left the phone for repair again. They told me, since this is a second claim they'll run it through the process faster, so I expect to get it back next week.
Will post an update.
UPDATE: My phone was replaced. Yesterday I got a brand new unit, yeah! It was stock wp 7.0. I plugged in my sim and used the phone the whole day, no sign of blank screen issues. Last nigh I installed all the updates (total 5 I think) up to OS 7.10.8107.79, FW 1.0.16.10. Guess what?! Same issue!
I am crushed

[Q] Unkown touchscreen/text problem

Hello everyone, I have been searching constantly for any information on a problem that suddenly started today with my galaxy s4, and this is going to sound very odd for sure. For no apparent reason, i pulled the phone out of my pocket, hit the power button, and everything that is supposed to be white is pink. The touch screen will work for a split second, just long enough to get the phone unlocked, and then is all together unresponsive. On the home screen, once again, everything that is supposed to be white, (text, notification icons, time, ect) is bright pink. All the buttons are responsive, but the touchscreen does nothing. Upon hitting the power button to turn the screen off, you can see the pink disappear and the screen change back to normal for just a moment before it goes off, same when it powers on, which is why i can manage to get the phone unlocked. Anyone hear of anything like this?
You have either a loose connector or some other hardware failure.

Screen keeps turning off and on + sets brightness to 100

Hey guys,
i have a serious problem, which happens really often lately. like 10 times a day. The screen just turns off sometimes. The touch-functionality is still working. I can feel the fingersensor "unlock" the Zuk Z1, but the screen just stays off. Then i try to press all the buttons and sometimes the screen turns on again. But sometimes it just turns on after some seconds even though I didn't touch it at all.
First I thought that this is a hardware issue, maybe a loose contact. But recently a new problem showed up. The screen brightness just goes up to 100%. I turned off auto-brightness and move the slider. Nothing happens. Restarting always fixes it. But mostly after 1-60 seconds it goes back to normal.
Any ideas what might be the problem? Or what I could try?
I haven't rooted the phone and its the newest CyOS version.
Cheers, Oliver
Perhaps you are using the flipcover with magnetic auto switch off when you close the case?
OlivBlum said:
Hey guys,
i have a serious problem, which happens really often lately. like 10 times a day. The screen just turns off sometimes. The touch-functionality is still working. I can feel the fingersensor "unlock" the Zuk Z1, but the screen just stays off. Then i try to press all the buttons and sometimes the screen turns on again. But sometimes it just turns on after some seconds even though I didn't touch it at all.
First I thought that this is a hardware issue, maybe a loose contact. But recently a new problem showed up. The screen brightness just goes up to 100%. I turned off auto-brightness and move the slider. Nothing happens. Restarting always fixes it. But mostly after 1-60 seconds it goes back to normal.
Any ideas what might be the problem? Or what I could try?
I haven't rooted the phone and its the newest CyOS version.
Cheers, Oliver
Click to expand...
Click to collapse
Thanks for the reply,
I havent thought of that before but it is not the cause of the problem.
1. I have a leather case
2. When I take the phone out of the case the displays stays dark
I just did a factory reset today in the morning and the problem already showed up again. So! annoying!!!! Will send back the device I guess
i have lenovo zuk z1 . actually i am getting a problem in this phone . after locking the phone at every seconds light turn on and get turn off on the display. i saw so much on the setting but i didnt get any setting .
The same problem is being arrising with me..please someone help. what should i do..

Hard Press Home issue

Hi,
i have tome hassle with the hard press home thing.
Sometimes its working ok sometimes it does weird things.
for instance ... if i press the button hard it some times vibrates , when i let go it vibrates again and its unlocked... thats when i think its working correctly.
but sometimes it just vibrates two times although i didnt let go ...
sometimes on homescreen i swipe the homebutton slightly to clean it a bit... not hard pressing and its vibrating. sometimes one single time sometimes two times in a row .
anyone with the same issue ?
thanks
no one ?
Check what sensitivity you have the button set at. It could be too high or low.
I have mine set in the middle and never have an issue.
i tried severeal sensitivity settings ... sometimes it gets better and sometimes worse... but for me its not satisfying
i think i have to weit for an update or so ...
I had the exact same issue with my S8. Sometimes it just works, sometimes it doesn't detect it, sometimes it registers several hard presses even though I've barely touched it (sensitivity reduced as far as it goes).
This has been driving me crazy for the past week. The hard press function was unusable because of this.
At first I thought it's a software issue (something to do with calibration maybe?). I got an update which didn't fix it. I tried resetting it which didn't work either so I sent it back to Samsung yesterday. Waiting to see what they have to say about it.
The lack of complaints about this so far made me think it's just a weird issue with my unit.
I'm having exactly the same problem and it's driving me nuts for not knowing if it's a hardware or a software problem.
I've googled around and this is the only thread so far. Seems like there are very few people with this issue.
Let me know how the repair request went.
i sent it back also
new one is coming tomorrow ... lets see... will report
I have that issue too. Dont know what to do.
B-Man2005 said:
i sent it back also
new one is coming tomorrow ... lets see... will report
Click to expand...
Click to collapse
Oh wow, that's really fast. I still haven't heard anything from them. Did they give any information about what's wrong (hardware/software)?
no ... i didnt sent it back to samsung.
i bought it from amazon.de and ordered a replacement.
thats faster
it will arrive today then i can sent back my first one...
same here, having issues with the home press function .
I also send it back to the shop where I bought it
I´ve send mine back to the webshop also. My mate got his s8 2 days ago and his hard press was perfect and responded smoothly all the time. So i guess it must be a hardware problem.
Will share more info when i get feedback from the repair.
Same problem here, sometimes it works, sometimes (when the device is in standby) it works only after several tries and pressure in different spots.
Can someone who has got a new device or sent it to repair report if it is better now?
Hardware issue... my replacment Works fine now
Same problem
I have this issue also. Mostly it works, but sometimes it doesn't work and the phone hesitates to come back to life. If I press the power button after hard pressing the home button or just wait 5-10 seconds, the screen will come on. Oddly, when it doesn't work (and occasionally when it does), the small vibration thing happens. I have this turned off, but sometimes when hard pressing the home button, I get the vibration, but the screen won't come on. Other times, I get the vibration and the screen will come on. Mostly I don't get the vibration and the screen comes on. Annoying.
wmupchurch said:
I have this issue also. Mostly it works, but sometimes it doesn't work and the phone hesitates to come back to life. If I press the power button after hard pressing the home button or just wait 5-10 seconds, the screen will come on. Oddly, when it doesn't work (and occasionally when it does), the small vibration thing happens. I have this turned off, but sometimes when hard pressing the home button, I get the vibration, but the screen won't come on. Other times, I get the vibration and the screen will come on. Mostly I don't get the vibration and the screen comes on. Annoying.
Click to expand...
Click to collapse
As i said ... it seems to be a Hardware issue. Get a replacement
Mine does this often, i personally could care less for the home button function so I set the sensitivity to max and yet at times if I barely touch the home button area it acts like I have hard pressed the button.
Sent from my SM-G950U using Tapatalk
I have the same problem maybe even worse. To me it looks like it is accumulating presses, the more times I press the button the more times it vibrates. So at the end I sometimes get 4 or more vibrations for just one press. Sometimes after I lock the screen it vibrates by itself and turns on the screen.
Looks like I'll get mine replaced ASAP.
Got the same issue once in a while.. also have a faint red glow on the screen. Considering getting it replaced but dont want to wait for a replacement.

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