Some information i received from speaking to a sprint rep not to long ago, orders are now back ordered and sprint is waiting for Samsung to send more devices out " the demand of devices has increased and we are working closely with Samsung to make sure we will fulfill all the order in a timely manner", while he also states "some of the orders have indeed been shipped on 2/29" .
What do you think of this ? Do you think that we will receive our devices in a timely manor ?
Also, I received a free 30$ accessory for the inconvenience.
Sprint: Thank you for visiting Sprint. What questions can I answer for you today?
You: Hello, i have some concerns about my order, my order number is removed
John Doe: Hello and thank you for contacting Sprint!
John Doe: Navigating away from Sprint.com may cause you to lose connection with the chat.
John Doe: I would be happy to look into that for you.
John Doe: May I have your first and last name please?
You: My name is John Doe, account name is John Doe
John Doe: Nice to meet you!
John Doe: Thank You!
John Doe: One moment please.
You: Ok thank you.
John Doe: I appreciate your patience.
John Doe: I was able to locate your order. Before we continue, I will need to authenticate your account. The following questions are designed to prevent unauthorized access to your account.
John Doe: May I have your account PIN please?
John Doe: Your account PIN would be 6-10 digits (numbers) and would have been selected when starting your Sprint service.
You: replaced for security reasons
John Doe: Thank you. One moment please while I review your information.
You: Take your time.
John Doe: Perfect!
John Doe: Thank you very much!
John Doe: What questions can I answer for you today?
You: I ordered my device on the 23rd of February, I received two order numbers one being I'm not sure I ordered mine on the 23rd and the order status has constantly changed , first it was all orders placed before 10pm central 2/29 would ship on the 2/29 then it said that orders placed before 10am central time on 3/1 would ship within 2-5 days and after 10 am they would ship the 3/7 and now it says that it wont ship till 3/7. I'll see what i can get from the live chat associate , if i don't have luck ill call and see what i can get for us. Ill post back as soon as i am done.
John Doe: I am sorry about this.
John Doe: I understand.
You: ooops im sorry i didnt mean to cp that
John Doe: One moment as I research your account.
You: but i guess that sums it up
John Doe: Of course.
John Doe: Thank You!
You: Sorry, i was on a forum and people are reporting some issues with shipping and other concerns that i have had as well. Im just wondering what the status of my order is because the status has changed drastically over the past days
John Doe: I'm sorry that happened.
John Doe: One moment as I research that in our system.
You: thank you
John Doe: Wonderful!
John Doe: I am able to see here that you have the order for the Galaxy S7, another order for the Gear VR that comes free with the S7 and the last one for the iPhone 6S Plus Rose.
You: Yes
John Doe: As for the shipping, we do apologize, the demand of devices has increased and we are working closely with Samsung to make sure we will fulfill all the order in a timely manner.
John Doe: The latest updates say that the shipping will begin on 3/7.
You: But i ordered mine on the 23rd
You: demand should be based on the order we ordered them correct ?
John Doe: I am sorry about this.
John Doe: Do not worry, I am sure you will love the device, it is worth the wait.
John Doe: Where I am from, we still haven't had pre-orders starting. You will have the greatest device on the market.
You: I believe that its worth the wait i just don't believe that we as consumers are being lied to when the update status quotes something else
You: may i talk to a manager please?
John Doe: I understand how frustrated you must be.
John Doe: At this point, we are doing everything we can to make sure Samsung is delivering as fast as possible the devices.
You: As i stated the first update said that orders placed before 2/29th would be shipped before on the 2/29th and all other orders would be shipped out on the 3/7 , i spoke to a rep who also confirmed this saying that i should be getting a email shortly. However, the next day 3/1 stated that now orders placed before 3/1 by 10am would be shipped on 3/1 and any orders after 10am central time would be shipped on 3/7
John Doe: I am sorry about this.
John Doe: I understand.
You: people are already stating that the devices that they had sent to the store are already ready to be picked up
John Doe: Some of the orders have indeed been shipped on 2/29.
John Doe: There is a chance it will ship faster, as soon as we receive devices, we have no reason to keep them, once they come though our door, we quickly ship them out.
You: i just dont think that it is necessarily fair when these orders are being placed far behind mine which was on the 23rd the first day to pre order them, other carriers such as t-mobile received them as fast as the 28th !
John Doe: It is in our customers best interest to make sure we have them sent as fast as possible.
John Doe: I do apologize, do not worry, I am sure you will have your order soon, as once it is shipped, UPS will deliver it faster.
You: I'm just concerned that on march 7 im going to receive a new status update saying not till 3/11
John Doe: I understand.
You: my concern isn't ups its sprint
John Doe: At this point, we also have to wait for Samsung to give us more and more devices.
John Doe: Once a batch comes it is sent right out.
You: Why are be given false claims then ?
You: im sure this is something that has been well known
John Doe: A portion of the orders has been indeed shipped out.
You: i just dont understand why people who are ordering after my 23rd update are receiving tracking numbers that just makes no sense
John Doe: I am sorry about this.
You: may i speak to a manager please, or someone that can figure out why this is taking place ? or a ota on when the shipment from samsung will come
John Doe: I would be happy to check on the situation for you.
You: thank you
John Doe: Absolutely!
John Doe: At this point, this is all the information I have in the systems. What we can do for the inconvenience, we can give you a free accessory of up to $30. I will leave a note on your account, after you decide what you want to get, you can call 866-789-8292 for the order to be placed.
John Doe: I know your time is valuable and I would like to assist you in resolving any questions you have today. Would you like to continue chatting with me today?
John Doe: I have not received a response. I will be disconnecting this chat. If you require additional assistance, please visit www.sprint.com. We appreciate your business.
You: thank you
John Doe: Excellent!
John Doe: You're welcome.
You: have a nice day im just hopping that they come soon!
viperblood said:
Some information i received from speaking to a sprint rep not to long ago, orders are now back ordered and sprint is waiting for Samsung to send more devices out " the demand of devices has increased and we are working closely with Samsung to make sure we will fulfill all the order in a timely manner", while he also states "some of the orders have indeed been shipped on 2/29" .
What do you think of this ? Do you think that we will receive our devices in a timely manor ?
Also, I received a free 30$ accessory for the inconvenience.
Sprint: Thank you for visiting Sprint. What questions can I answer for you today?
You: Hello, i have some concerns about my order, my order number is removed
John Doe: Hello and thank you for contacting Sprint!
John Doe: Navigating away from Sprint.com may cause you to lose connection with the chat.
John Doe: I would be happy to look into that for you.
John Doe: May I have your first and last name please?
You: My name is John Doe, account name is John Doe
John Doe: Nice to meet you!
John Doe: Thank You!
John Doe: One moment please.
You: Ok thank you.
John Doe: I appreciate your patience.
John Doe: I was able to locate your order. Before we continue, I will need to authenticate your account. The following questions are designed to prevent unauthorized access to your account.
John Doe: May I have your account PIN please?
John Doe: Your account PIN would be 6-10 digits (numbers) and would have been selected when starting your Sprint service.
You: replaced for security reasons
John Doe: Thank you. One moment please while I review your information.
You: Take your time.
John Doe: Perfect!
John Doe: Thank you very much!
John Doe: What questions can I answer for you today?
You: I ordered my device on the 23rd of February, I received two order numbers one being I'm not sure I ordered mine on the 23rd and the order status has constantly changed , first it was all orders placed before 10pm central 2/29 would ship on the 2/29 then it said that orders placed before 10am central time on 3/1 would ship within 2-5 days and after 10 am they would ship the 3/7 and now it says that it wont ship till 3/7. I'll see what i can get from the live chat associate , if i don't have luck ill call and see what i can get for us. Ill post back as soon as i am done.
John Doe: I am sorry about this.
John Doe: I understand.
You: ooops im sorry i didnt mean to cp that
John Doe: One moment as I research your account.
You: but i guess that sums it up
John Doe: Of course.
John Doe: Thank You!
You: Sorry, i was on a forum and people are reporting some issues with shipping and other concerns that i have had as well. Im just wondering what the status of my order is because the status has changed drastically over the past days
John Doe: I'm sorry that happened.
John Doe: One moment as I research that in our system.
You: thank you
John Doe: Wonderful!
John Doe: I am able to see here that you have the order for the Galaxy S7, another order for the Gear VR that comes free with the S7 and the last one for the iPhone 6S Plus Rose.
You: Yes
John Doe: As for the shipping, we do apologize, the demand of devices has increased and we are working closely with Samsung to make sure we will fulfill all the order in a timely manner.
John Doe: The latest updates say that the shipping will begin on 3/7.
You: But i ordered mine on the 23rd
You: demand should be based on the order we ordered them correct ?
John Doe: I am sorry about this.
John Doe: Do not worry, I am sure you will love the device, it is worth the wait.
John Doe: Where I am from, we still haven't had pre-orders starting. You will have the greatest device on the market.
You: I believe that its worth the wait i just don't believe that we as consumers are being lied to when the update status quotes something else
You: may i talk to a manager please?
John Doe: I understand how frustrated you must be.
John Doe: At this point, we are doing everything we can to make sure Samsung is delivering as fast as possible the devices.
You: As i stated the first update said that orders placed before 2/29th would be shipped before on the 2/29th and all other orders would be shipped out on the 3/7 , i spoke to a rep who also confirmed this saying that i should be getting a email shortly. However, the next day 3/1 stated that now orders placed before 3/1 by 10am would be shipped on 3/1 and any orders after 10am central time would be shipped on 3/7
John Doe: I am sorry about this.
John Doe: I understand.
You: people are already stating that the devices that they had sent to the store are already ready to be picked up
John Doe: Some of the orders have indeed been shipped on 2/29.
John Doe: There is a chance it will ship faster, as soon as we receive devices, we have no reason to keep them, once they come though our door, we quickly ship them out.
You: i just dont think that it is necessarily fair when these orders are being placed far behind mine which was on the 23rd the first day to pre order them, other carriers such as t-mobile received them as fast as the 28th !
John Doe: It is in our customers best interest to make sure we have them sent as fast as possible.
John Doe: I do apologize, do not worry, I am sure you will have your order soon, as once it is shipped, UPS will deliver it faster.
You: I'm just concerned that on march 7 im going to receive a new status update saying not till 3/11
John Doe: I understand.
You: my concern isn't ups its sprint
John Doe: At this point, we also have to wait for Samsung to give us more and more devices.
John Doe: Once a batch comes it is sent right out.
You: Why are be given false claims then ?
You: im sure this is something that has been well known
John Doe: A portion of the orders has been indeed shipped out.
You: i just dont understand why people who are ordering after my 23rd update are receiving tracking numbers that just makes no sense
John Doe: I am sorry about this.
You: may i speak to a manager please, or someone that can figure out why this is taking place ? or a ota on when the shipment from samsung will come
John Doe: I would be happy to check on the situation for you.
You: thank you
John Doe: Absolutely!
John Doe: At this point, this is all the information I have in the systems. What we can do for the inconvenience, we can give you a free accessory of up to $30. I will leave a note on your account, after you decide what you want to get, you can call 866-789-8292 for the order to be placed.
John Doe: I know your time is valuable and I would like to assist you in resolving any questions you have today. Would you like to continue chatting with me today?
John Doe: I have not received a response. I will be disconnecting this chat. If you require additional assistance, please visit www.sprint.com. We appreciate your business.
You: thank you
John Doe: Excellent!
John Doe: You're welcome.
You: have a nice day im just hopping that they come soon!
Click to expand...
Click to collapse
Mine is arriving today. I'm very excited!
nastypup said:
Mine is arriving today. I'm very excited!
Click to expand...
Click to collapse
Mine as well
Same here!
viperblood said:
Mine as well
Click to expand...
Click to collapse
x4. Hurry up ups!
Well 10 minutes of UPS mix up now all is good!
Delivery was set today by 5:45pm. Got an email saying it was scheduled for 3/10???
While on the phone with Ups, I found out that notice must be for the vr gear, and just then the phone showed up!
Now I won't be home till midnight, but least it's there!
Got mine platinum silver. Love it!!!
Tracking number for vr headsets finally received. Not showing up for sprint order status, just UPS mychoice
Got mine a week ago. Love it! Best Samsung device to date (came from Note 5) the camera on this thing is amazing!
Got vr today. Going on craigslist ...cant complain cause it was free
Sent from my SM-G935P using Tapatalk
The vr is pretty amazing i must say...
Sent from my SM-G935P using XDA-Developers mobile app
jr71x said:
The vr is pretty amazing i must say...
Sent from my SM-G935P using XDA-Developers mobile app
Click to expand...
Click to collapse
+1
Related
Gentlemen,
I need your advice.
I purchased HTC Touch HD ,more than one, devices with some accessories from (www. . . . . .co.uk) website last Wed 17-Dec-2008 and it was shipped through a well known courier company. It was expected to be delivered on Dec20.
I followed up with the two parties.
Conclusion: the shipment is confirmed to be missed (lost) and can not be traced.
The sender company representative emailed me today that I should wait until all parties' offices open after Xmas leave and until that they can not assist me.
I live outside UK.
1-What should I do?
2-What compensation I'm entitled to claim?
Your advice please.
Thank you.
aiamb1 said:
Gentlemen,
I need your advice.
I purchased HTC Touch HD ,more than one, devices with some accessories from www.company.co.uk website last Wed 17-Dec-2008 and it was shipped through a well known courier company. It was expected to be delivered on Dec20.
I followed up with the two parties.
Conclusion: the shipment is confirmed to be missed and can not be traced.
The sender company representative emailed me today that I should wait until all parties' offices open after Xmas leave and until that they can not assist me.
I live outside UK.
1-What should I do?
2-What compensation I'm entitled to claim?
Your advice please.
Thank you.
Click to expand...
Click to collapse
that website don't work for me????????
and i live in the u.k
i get lead to this http://www.hearstdigital.co.uk/ .....well this is where i get to after a bit of reading.....all seams strange to me....how did you pay....
please don't say western union
i hope brought it on a credit card
how much was each phone? if way cheaper than normal....the alarm bells should have been ringing....very loud!
The forum editor changed my writing to a hyperlink.
I have updated my first post.
I prefer not to announce the company name until the matter is closed negatively with them.
FYI, I paid through google check out service.
The company is one of the official listed retail stores in HTC webite:
http://www.htc.com/uk/where_to_buy.aspx
google the company and see if they have any problems in the past.....
with out naming them....i can't help you.....sorry and good luck
Hello,
I am looking to purchase the Touch HD asap. I found a UK seller called Electronics system (Dave Peter) but his price is very low at $330 shipped to Los Angeles. Just emailed him now, to see if he can take credit cards through a PayPal type service. Are there any places you would recommend to purchase from?
Thanks!
Ashton
AshMa said:
I am looking to purchase the Touch HD asap. I found a UK seller called Electronics system (Dave Peter) but his price is very low at $330 shipped to Los Angeles. Just emailed him now, to see if he can take credit cards through a PayPal type service. Are there any places you would recommend to purchase from?
Click to expand...
Click to collapse
I've had very good experience with clove.co.uk.
The $330 price is suspiciously low - significantly lower than what I've paid for with 2 year contract
I bet it was those horrid people at DHL or BusinessPost.
Thanks DigiMagic, I now agree. But with all the pain issues, I've been reading about here, I think I may hold off on a purchase.
Any Advice gentelmen?
so to the OP you live in the U.S.? where did u order from? if need be PM me, i just ordered from a website this past weekend and want to make sure i didn't order from the one you did
Here has been my experience from Expansys. Please read from the bottom up.
Just a complete lack of customer service. Do you agree?
__________________________________________________________
Ok, well this seems to be a complete lost cause. I have no idea why you don’t want to serve a legitimate customer who is trying to give you money, but because of your absolute lack of service & complete disregard for a customer, I will not only be cancelling my order with you, but will go out of my way to inform as many other people by posting these emails on as many websites, blogs, technology forums & social networks as I possibly can to inform other potential clientele of your grossly poor services.
Thanks for completely wasting my time,
Christopher Maier
From: Christopher Maier
Sent: Wednesday, 4 May 2011 11:19 AM
To: '[email protected]'; '[email protected]'; '[email protected]'
Subject: RE: eXpansys order reference 14KN-0121-B85C
OK, this is just insane. I specifically asked you if & what form of proof of ID you need to continue processing my order. From that, your UK Branch totally ignores me and from the AUSTRALIAN branch, I receive a completely blank email?
I checked my order status through my Expansys online account 15 minutes ago which states that you are currently awaiting stock to complete my order; but on the MAIN PAGE OF YOUR SITE, it states that the SAMSUNG GALAXY S II is IN STOCK with +100QTY available.
This is absolutely appalling customer service, and I think you’d also agree.
I’m going to go out on a whim now and send you attachments of what was ‘sort of’ asked of me in a previous email: “Have you sent the information that we require, such as proof of address and proof of ID? I can’t see any on your order?”. If I receive no reply to this email; I am cancelling my order and will place an order through HANDTEC.CO.UK.
Chris Maier
ATTACHMENTS:
(Driver’s Licence)
(Current address on rear of licence)
(CC Details)
From: [email protected] [mailto:[email protected]]
Sent: Tuesday, 3 May 2011 11:25 PM
To: Christopher Maier
Subject: eXpansys order reference 14KN-0121-B85C
From: Christopher Maier
Sent: Tuesday, 3 May 2011 10:11 AM
To: 'UK- Info'
Subject: RE: Order reference 14KN0121B85C
I have had absolutely no request for such information (through email) as of yet. If you could please send me a proper request for all needed information, I will update/send ASAP.
Thank you,
Chris Maier
From: UK- Info [mailto:[email protected]]
Sent: Monday, 2 May 2011 11:06 PM
To: 'Christopher Maier'
Subject: RE: Order reference 14KN0121B85C
Dear Sir,
Have you sent the information that we require, such as proof of address and proof of ID? I can’t see any on your order?
Please contact us if you need more information.
Kind regards,
Expansys
From: Christopher Maier
Posted At: lundi 2 mai 2011 12:56
Posted To: eXpansys UK Info
Conversation: Order reference 14KN0121B85C
Subject: Order reference 14KN0121B85C
This is the 3RD time I have send this email requesting information; PLEASE RESPOND.
DO I NEED TO SEND YOU MORE INFORMATION SO I CAN GET MY ORDER SHIPPED?!
- Chris Maier
From: Christopher Maier
Sent: Wednesday, 27 April 2011 9:32 AM
To: '[email protected]'
Subject: Order reference 14KN0121B85C
This is the 2nd time I have send this email requesting information; PLEASE RESPOND.
From: Christopher Maier
Sent: Saturday, 23 April 2011 8:19 PM
To: '[email protected]'
Subject: Order reference 14KN0121B85C
Hello EXPANSYS staff,
For my order: 14KN0121B85C, the status says: AWAITING FURTHER INFO – Followed by
“You are required to send further information before this order can be processed. The request for further information has been sent to you by email. If you have not received an email please contact us.This order is on hold until the information is received. We apologise for any inconvenience this causes.”
I have yet to receive any other email other then my Pre-Order Confirmation. I don’t wish to hold up my order.
Kind regards,
Chris Maier
That's terrible. If you had to order from them, you could have tried canceling and redoing your order since they are now in stock and no longer a preorder. But, since you don't have to, glad you canceled and are taking your money elsewhere.
Anyways, they need to do a better job with their customer service, the dates between your first few emails were more than long enough to be replied to.
That being said, I don't know if Handtec is the best choice since they don't even show up as in stock yet and some users are getting tracking numbers while others are not. But I don't know if anyone else is having better service.
Anyways, thanks, I'll probably stay clear of Expansys if I ever have to do something like this.
damn that sucks for you, i went through clove from the start they responded the next working day everytime. soemtimes even same day. hadntec was similar too but clove was better at keeping me upto date which is why i went with them instead. these guys seem to really suck
Did they get any email from you? Seems like maybe your email bounced every time.....
OP: not to be nit picking, but your first email to them simply stated a fact ("I have yet to receive any other email other then my Pre-Order Confirmation. I don’t wish to hold up my order."), your second email reminded them that you had stated a fact ("This is the 2nd time I have send this email requesting information;"), and only your third email actually had an explicit question to them ("DO I NEED TO SEND YOU MORE INFORMATION SO I CAN GET MY ORDER SHIPPED?!"), and they promptly answered this one
Then a few emails later you volunteer info to them (drivers license, credit card, address) - identity theft is not wide spread in your area? In the USA a crook can take out a small house loan in your name with this info
Then you receive no response to that from them, and abruptly email them asking to cancel the order? How much time had passed since you sent them the attachments with the info?
You sure there was nothing in the spam folder of your mail client? You have a little kid who might have hit some buttons and deleted a couple emails?
My point is you did not show enough compelling evidence to 100% prove they are bad and remove any doubt. I am not saying they are good. I actually think they are bad, just asking for cleanness.
^ but he wasted 5-6 days.
If they had responded the first time he wrote, he could have submitted the documents on 27th itself and he would have his set flying to him by now. I guess thats his main issue and its completely justified considering they had 2 working days before long holiday to respond.
I too have had problems contacting them by email to cancel an order in the past (sent 3 emails over 4 days without reply), I have found it it's much easier to harass them by phone. Also their stock information system highly confusing and potentially misleading.
Sent from my GT-I9100 using XDA App
zakeen: Yes, I received an email from the UK Branch & an empty email from the Australian Branch.
kreoXDA: Since I pre-ordered on the 19 April, my order status said: AWAITING FURTHER INFO etc. I have ordered many times from overseas and I was expecting them to ask for proof of ID and a copy of a CC statement or utility bill; this is quite normal. I did not receive anything from them asking for this information and emailed them to ask if they needed more information, or to see if the order status was just automated while they were waiting for stock. I am not worried of Identity theft; I know how to cover documents. I think 99% of people would believe that I most definitely have proven that I am in the right here.
Funkym0nkey: Totally agree. This is a HUGE company and someone SHOULD have at least responded.
dimaru: I am in Australia. I would call them if call rates weren't through the roof for international calls and time differences weren't so great. Email is just far better economically. We're all trying to save money these days.
Well I am sorry it was so bad. Shady grey resellers do not provide top notch service. Thanks for sharing your experience.
Oh good! Now that I have an EXPANSYS account, their marketing team is now spamming me with emails telling me that the Galaxy SII is in stock & it's an awesome phone!!
"Christopher, the GALAXY S just got a whole lot better"
Click to expand...
Click to collapse
lol
I just had a call from CT(?) from the Honk Kong EXPANSYS Branch, apologising for their mistakes, blaming it on new staff.
That was nice of her, I guess.
Hi,
I tried my best to order 2 Nexus 4 8gb today (I live in France) but Google Wallet only said my payment was refused.
I updated my credit card information and now my order is pending in Wallet, but if I look in "My Orders & Settings" in Google Play, the current status of my order is "pre-ordered" (see screenshot) although other people from my country have already a planned date of shipment.
Is anybody in the same case ? Do you think I will receive my phones within the first wave or will I have to wait ?
r0cketman137 said:
Hi,
I tried my best to order 2 Nexus 4 8gb today (I live in France) but Google Wallet only said my payment was refused.
I updated my credit card information and now my order is pending in Wallet, but if I look in "My Orders & Settings" in Google Play, the current status of my order is "pre-ordered" (see screenshot) although other people from my country have already a planned date of shipment.
Is anybody in the same case ? Do you think I will receive my phones within the first wave or will I have to wait ?
Click to expand...
Click to collapse
My status was "Estimate Shipping: 15th November, 2012" but it changed to "pre-ordered" like yours a while ago. I don't what this means but I emailed google and I am waiting for an answer.
astalavista_thes said:
My status was "Estimate Shipping: 15th November, 2012" but it changed to "pre-ordered" like yours a while ago. I don't what this means but I emailed google and I am waiting for an answer.
Click to expand...
Click to collapse
Ok keep me posted.
Thread moved to Q & A section.
emailed them as it said pre-ordered, this is what they said:
Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of November 15.
Upon receiving your shipping confirmation email, you'll be given a tracking number that will assist you in determining your package's estimated delivery date. Please note that it might take up to 24 hours before the tracking number returns any information.
amal94 said:
emailed them as it said pre-ordered, this is what they said:
Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of November 15.
Upon receiving your shipping confirmation email, you'll be given a tracking number that will assist you in determining your package's estimated delivery date. Please note that it might take up to 24 hours before the tracking number returns any information.
Click to expand...
Click to collapse
Well, I received that email too. I believe that this is an automated reply that the system sends by looking up your order number. That's encouraging news but I don't believe in a bot especially at this extremely complex situation.
astalavista_thes said:
Well, I received that email too. I believe that this is an automated reply that the system sends by looking up your order number. That's encouraging news but I don't believe in a bot especially at this extremely complex situation.
Click to expand...
Click to collapse
Hope your right! I just NEED the phone lol
fingers crossed they ship today and arrive tomorrow! :good:
Hi
Just had the following from EE:
---------------
Dear EE Customer,
Thank you for applying for your free Sony SmartWatch 2 as part of the Sony Xperia Z1 promotion. To be eligible for this free reward you are required to have pre-ordered the Sony Xperia Z1 between the 1st September 2013 and 20th September 2013 on EE.
Unfortunately, your details do not meet the pre-order requirements during the designated period. If this is an error and you did pre-order your Sony Xperia Z1, please email us at [email protected] with all of the following information:
1 proof or your pre-order being between 1st September and 20th September 2013 e.g. receipt or email order confirmation
2 telephone number
3 IMEI number
4 the address the phone/EE contract is registered to
Please allow up to 10 working days for a response to your email.
Kind Regards,
The EE and Sony teams
--------------------
And my response:
This is getting ridiculous. My Z1 was pre-ordered on around 13th Sept. I have already made the claim, then at your request, I sent you a copy of the delivery note. This smells like yet another delay tactic.
1) I have attached the invoice once to this email (again)
2) Telephone No is xxxxxxxxxxx
3) IMEI: xxxxxxxxxxxxxxxx
4) Billing addr: xxxxxxxxxxxxxxxx
Please sort this out ASAP, I am getting a very sour taste over this whole affair. If EE offers me something for free to tempt me into signing up for a contract, then I expect a timely fulfilment of what I was offered. Not any old excuse to get out of honouring the deal.
--------------------------------
Very peeved with the cheeky blighter's at EE ...
Nigel
Eh, dunno what has been going on before but aren't you overreacting? They say 'if this is in error please provide us with" so why don't give em the benefit of the doubt and assume that after providing that data it will be fine?
I would be very annoyed by the 'please allow 10 working days for a reply to your mail' though, that's just pretty awful.
dagrim1 said:
Eh, dunno what has been going on before but aren't you overreacting? They say 'if this is in error please provide us with" so why don't give em the benefit of the doubt and assume that after providing that data it will be fine?
I would be very annoyed by the 'please allow 10 working days for a reply to your mail' though, that's just pretty awful.
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I'd tend to agree with the overreacting part except in reading the OP's response to EE it appears they'd provided this information already and EE is acting as if this was the first communication. Sounds like EE is very unorganized.
Agreed
Fact is they never bothered to respond to two previous emails asking what the delay was, and when I got through on the phone, they asked that I scan/email receipt as this would speed things up. Did this, heard nothing. Then tried to phone them, discovered they are no longer taking phone calls and was told to email prev address instead via recorded message. I know from prev 2 emails that they don't bother to respond to emails sent to this address. Then, this morning, I received the email in the OP.
I reckon I am perfectly entitled to be pished off with them!
Nigel
Sent from my C6903 using Tapatalk
I got a notification around the 9th/10th apologising for the delay and that my watch will be dispatched soon. Then i got a text on friday from dhl to say it's on it's way. and monday lunch time they delivered it.
Got the same email. Sent them my details however I no longer have any order confirmation emails about my Z1. Let's see what happens...
Sent from my C6903 using xda app-developers app
veletron said:
Fact is they never bothered to respond to two previous emails asking what the delay was, and when I got through on the phone, they asked that I scan/email receipt as this would speed things up. Did this, heard nothing. Then tried to phone them, discovered they are no longer taking phone calls and was told to email prev address instead via recorded message. I know from prev 2 emails that they don't bother to respond to emails sent to this address. Then, this morning, I received the email in the OP.
I reckon I am perfectly entitled to be pished off with them!
Nigel
Sent from my C6903 using Tapatalk
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Yup, you sure are ( I just didn't really get that from the first post). But sounds like terrible customer service, unfortunately happens too often still. Hope it'll work out in the end!
Have you signed up for a Fi invite?
Have you activated Fi service on your Nexus 6?
Please help everyone waiting by providing a look at the process!
1) What city are you in?
2) Let us know when you signed up for your invite. Please use the date and time on the email that Google sent to thank you for requesting an invite.
3) Let us know when you received your invitation.
4) Let us know when you activated your service and info on the process (when did you receive your SIM, how did you activate it, etc.).
Thanks for the information!!
-------------------------------
My Info...
I live in Northern VA in Lorton.
I signed up for an invite on Wed, Apr 22, 2015 at 1:53 PM EST
Waiting for my invite to arrive.
1) East Stroudsburg, Pennsylvania
2) Invite request email: Wed, April 22nd 2:34 pm. EST.
3) No news yet.
4)
Ft Myers FL.
(SW Florida. T mobile and sprint have good coverage here)
I signed up on April 22. 927pm.
I have a nexus 6 traveling from Motorola directly right now.
Requested 3 days ago down here in Alabama ...Waiting impatiently for the invite ....
Requested an invite 4/22 at 3:49 pm EST near Baltimore MD. Impatiently awaiting an invite!
Do you have to be a T-Mobile or sprint customer to use the service? I ask because I'm on at&t
MrMiami81 said:
Do you have to be a T-Mobile or sprint customer to use the service? I ask because I'm on at&t
Click to expand...
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You'll just want to have decent Tmo and/or Sprint the service service in your area.
1) What city are you in?-Denver, Co
2) Let us know when you signed up for your invite. Please use the date and time on the email that Google sent to thank you for requesting an invite. - Signed up on day 1
3) Let us know when you received your invitation. - None yet
4) Let us know when you activated your service and info on the process (when did you receive your SIM, how did you activate it, etc.).
City: Denver, CO
Signup Confirmation Email Date: 4/22/15 @ 12:46pm MST
Invitation received: Still waiting
Service Activation Date: N/A
.......
Use the above format for much easier reading.
Shouldn't we all wait until we actually get an Invite before contributing to this thread? Nobody has an invite yet, so reporting that you don't have one doesn't really add any information. When they start arriving, then it'll be interesting to see where they come from and when people signed up. Until then, not so much.
Definitely a good point @baudi11. But I already posted so no take backsies!! :highfive:
East Texas and about to order a Nexus 6 64GB just have to desied on Cloud or Midnight
baudi11 said:
Shouldn't we all wait until we actually get an Invite before contributing to this thread? Nobody has an invite yet, so reporting that you don't have one doesn't really add any information. When they start arriving, then it'll be interesting to see where they come from and when people signed up. Until then, not so much.
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It'll be interesting to know how long after asking for an invite how long it actually takes to receive the invite. When you receive your invite you can then come back and update your post. That way people who come along later will have an idea of how long it takes to receive an invite after asking. Also, they'll know what the activation process is like.
Dusty Rhodes said:
It'll be interesting to know how long after asking for an invite how long it actually takes to receive the invite. When you receive your invite you can then come back and update your post. That way people who come along later will have an idea of how long it takes to receive an invite after asking. Also, they'll know what the activation process is like.
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All of which can be accomplished by simply waiting until you actually get an invite...
baudi11 said:
All of which can be accomplished by simply waiting until you actually get an invite...[/qoute]
Why are you trying to dictate when others comment? We're all free to do so when ever we'd like.
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I don't know about this service. It's going to be like pre paid. When I was on pre paid it sucked. You will not get the speeds sprint or T mobile customers get. I am on att which is faster than sprint or T mobile. So I am staying where I am at.
1. April 23 at 11PM
2. Tysons Corner, VA
3. Still waiting
Please respect the OP and post only the info that is asked for so we can keep the thread from going off topic. Possibly use OP's other thread for questions about project Fi. Thanks guys!
Evolution_Freak said:
Please respect the OP and post only the info that is asked for so we can keep the thread from going off topic. Possibly use OP's other thread for questions about project Fi. Thanks guys!
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Yes... yes. This works:good:
1) Huntington, NY
2) 4/24/15 @ 2:45PM EST
3) Still waiting
4) N/A