Hi Everyone,
I'm just received my AT&T Nexus one last night. I'm upgrading from a Touch Pro 2 and was excited to try Android. However, I have already encountered a very troublesome and annoying issue with the phone. After setting the phone up with my Google account I proceeded to start to become familiar with the phone and programs on it. One of the applications I was interested in using was Google Maps and navigation. I opened the application and browsed around the map for about 30 seconds until the phone spontaneously rebooted - showing the 4 color X logo for about 2 minutes and then continuing to boot into the operating system. I wasn't sure what happened so I tried to continue using the phone as usual, but this quickly became rather frustrating.
I had been able to use all the other applications on the phone without any issues. However, any time I opened the Maps application for about 30 seconds or so the phone would reboot. Sometimes it would come back into the operating system but other times it would sit at the 4 color X screen for at least 5 minutes before I pulled the battery to reset the phone. After this happening a few times I decided to try a factory reset on the device. Again, after this had finished and I used the maps application the phone rebooted after about 30 seconds of use.
This morning I was hoping my luck had changed and I wanted to see how the navigation application worked. I set the phone up to navigate to my workplace and began my drive. However, as I feared, the phone promptly rebooted after about 30 seconds of use (those 30 seconds seemed promising, if I could actually use the phone). The operating system came back up and I decided to give it another shot. Unsurprisingly, the phone once again rebooted after about 30 seconds of maps/navigation use. Even more frustrating, upon reboot the connection to the cellular network does not always come back online. Sometimes turning off the phone and turning it back on again works but other times I have to power off the phone, pull the battery and SIM for at least a minute, and try again.
This problem is extremely frustrating since the rest of the phone seems to work properly. I can use all of the other applications, send email, SMS, make calls - all the other things I would want to do on the phone. However, the maps and navigation feature was a huge draw for me to this phone and I am very frustrated that it is not working properly. While trying to figure this issue out I have already done 4 factory resets and even tried using the maps application before setting up my Google account, but I have not been able to find anything to keep the phone stable while using maps/GPS.
As of right now the phone is sitting back in the box ready to be shipped to Google/HTC/whoever support (if they ever get back to me). This is one of the most frustrating experiences I've had with a phone, and coming from a Windows Mobile user that's saying something. I tried to do a lot of searching online but couldn't find anyone else who had the same kind of problem that I was reporting. I have two friends who also own N1's (on Tmobile) and they have had nothing but great experiences with them. Does anyone know of what could be causing this issue and any way to fix it?
Thanks in advance!
That is crazy! Sounds like a bad lemmon... more likely the maps program didn't install correctly when it was flashed at the factory... have you tried using it with GPS turned off? This would isolate the issue to whether it is the maps app, or the GPS unit itself.
In either case, I would have the phone warranty swapped. Even if you could just re-install Google Maps, and it would be fixed, I would still be worried it was something more substantial. If you wouldn't be worried, and a re-install of google maps fixes it and that is good for you, there are places to get the .apk for google maps. I am at work, so no link is possible to a download for the google maps app on my end right now.
I agree that there is probably something wrong with the hardware. I did notice that there was a maps update available in the marketplace (sometime between the 2nd and 4th factory resets) but upgrading didn't seem to make a difference. I have contacted both Google and HTC support hoping that they will offer me a replacement device. However, I'm worried that the US holiday on Monday may slow my progress on the issue.
Thanks for the tips anyway!
Welcome! I would just demand that they declare it Dead On Arrival... that way they will ship you a brand new unit, then you return yours in the pre-paid packaging they send you. You probably won't get it until Tuesday/Wednesday because of the holiday.
I've had my Vibrant since launch day and coming from the G1, I'm absolutely blown away.
I do have on gripe though and that's with Google Maps.
At first, like many, I have/had GPS problems (poor/slow/no connectivity) which was seemingly somewhat corrected by the fix in this forum (thanks!).
I'm still having another problem though. About 1 out of every three times I open google maps, the phone begins to locate via GPS then freezes (zero functionality). A few seconds later the screen is black with the soft keys lit up. I've had this happen upwards of 20-30 times now. Holding the power button to kill the phone is necessary. The reason it seems like Google maps is not other GPS app has done this.
Today, using navigation, it was working good, until I lost GPS signal (due to river bluffs), and Maps never re-acquired the GPS signal, although a quick check using GPS status revealed a full lock. I had to close (task manager style) maps and re-do the navigation. Then it worked fine again until all of a sudden it locked like usual and completely froze. Hard re-boot, reopen maps, froze, hard re-boot, reopen maps, froze....and this happened 4 times before I was finally able to get in and kill the navigation request. Of course by this time I had missed my turn by about 2 miles.
I also thought it was latitude (before today's incident), since I had never used latitude on my G1; but the girlfriend got a Vibrant (her first smart phone) so we tried out latitude for kicks. But after trying it with Latitude on and off, there doesn't seem to be any ties as if will freeze both ways.
I've also tried uninstalling and reinstalling the Google Maps updates three times now with no changes.
Talking with a guy at the T-Mo store today was no help, other than he said a fix was coming within days to correct the GPS connectivity issue. For my problem though, which the phone faithfully recreated in-store to him (much to my pleasure) he recommended a new phone.
I'm not too crazy about getting a new device or doing a master reset (since I've heard this has helped some folks), so I thought I would ask for any suggestions from this fine community.
Any help or ideas would be appreciated.
EDIT: Just enabled SkyHook out of curiosity, and I haven't been able to replicate this problem yet since doing so. Even doing an immediate operation upon opening Maps its ok. Inside house got a 10m lock withing 15-20 seconds every time. I'll keep trying it some more tomorrow.
I have the same exact problem and it just recently started... want to see if anyone else has a fix or an idea.
Sent from my SGH-T959 using XDA App
timafey said:
I have the same exact problem and it just recently started... want to see if anyone else has a fix or an idea.
Sent from my SGH-T959 using XDA App
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Same exact problem? Frozen with black screen shortly after opening?
Have you both tried a reset? This is due to the GPS because the phone will get overwhelmed when it can't get a GPS lock.
I have noticed when my wifi is on I cannot receive a gps lock. Once I turn off wifi the gps is functional and will lock quickly; ~10 secs. I still may only lock 2-3 satellites indoors and accuracy is about 20'.
Also I am using the stock GPS settings.
Sent from my SGH-T959 using XDA App
I had the issue with google maps and gps when turning gps on will freeze the phone and if it happened that the phone screen is locked you are sol.haven't had the issue since the reset though.
Sent from my SGH-T959 using XDA App
I had this problem as well. Maps and sometimes Navigation would lock up my phone entirely, just as you described. I did a Factory Reset and that fixed the freezing problem, but my GPS problem was still there. I finally did an exchange and the new phone seems to be working better. I'm crossing my fingers that it will remain that way.
Same exact problem here. It happens with and without the GPS fix applied. I think the only solution is to wait and hope Samsung addresses the bigger GPS issue as I am sure it is all related.
Sent from my SGH-T959 using XDA App
I have the exact same issues with my phone locking up.
I'm going to do a master reset when I get home from work. If that doesn't work, I'm going to exchange the device at T-Mobile (and hopefully extend my 14-day period, while we wait for the firmware fix).
I love this phone, but if these problems can't be fixed, I'll go back to the stone age.
I'll report back with the master reset / phone swap success rate on my end.
Ditto here. Happened to me last night.
Sent from my SGH-T959 using XDA App
+1 here. Although I never had a problem with Google Maps/Navigation. It's My Tracks that caused the phone to lock up when recording a track.
medler said:
I have noticed when my wifi is on I cannot receive a gps lock. Once I turn off wifi the gps is functional and will lock quickly; ~10 secs. I still may only lock 2-3 satellites indoors and accuracy is about 20'.
Also I am using the stock GPS settings.
Sent from my SGH-T959 using XDA App
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I have the same issue with "use wireless networks" enable. And wifi turned on... Something wrong with gps and wireless... I have applied the fix...
Now with wireless off I still have an issue:
Gps Test is taking 20-30 seconds when GPS has not been used in awhile. After the first lock, it then only takes 2-5 seconds for a lock.
So what's going with then initial lock?
yeah, the screen turns black and cant do anything... So Factory reset seems to fix the problem? is that the general consensus?
I have the same issue after doing a factory data reset. Just fyi.
Sent from my SGH-T959 using XDA App
Same here. Even after factory reset, it still does the black-screen crashing act. It's quite annoying. Actually, that happened to me while typing a text message. Samsung messed up royally. The software on this phone is pure trash. I really like this phone, but the issues are just pathetic.
I'm having the same problem on my Vibrant. It has happened before and after a factory reset, before and after the GPS fix. Without the GPS fix, I couldn't even lock onto a satellite. After running Google Maps for a few minutes, the screen goes completely blank. Sometimes, it would reset itself. Sometimes, I would have to hold the power button for a few seconds to get it to reboot. Hope they fix this soon. This makes the GPS completely useless for this phone.
Etrnaly said:
I'm having the same problem on my Vibrant. It has happened before and after a factory reset, before and after the GPS fix. Without the GPS fix, I couldn't even lock onto a satellite. After running Google Maps for a few minutes, the screen goes completely blank. Sometimes, it would reset itself. Sometimes, I would have to hold the power button for a few seconds to get it to reboot. Hope they fix this soon. This makes the GPS completely useless for this phone.
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I haven't tried the factory reset, but for everything else mention my vibrant has acted the same exact way.
I've had the same issue on both the pre-release ROM and the shipped ROM. As others have said, it seems to cause problems with all of the Google Maps-based apps (Navigation, Maps, and My Tracks). You loose signal and next thing you know, black screen with the buttons lit up.
I'm waiting for an opportunity to test it with Maverick and Trimble Outdoors to see if it's just a Google-app problem or not.
Also, a master reset (aka wipe) didn't influence it one bit. About the only thing I didn't try was removing the bundled-in maps apk and replacing it with a market one.
Report these issues!
+1 Just wanted to add that everyone should report this issue (and ALL others ie. compass, GPS, dropped calls) to T-Mobile and most importantly, Samsung. I am now on hold with Samsung level 3 tech support to update my issues with the phone. The more they hear from us, the more likely they are to come out with proper fixes in a timely fashion. If these issues stay on the forums and nowhere else, we're SOL. Do it now!
UPDATE: Eric, a L3 techie, was very appreciative of the info I gave him regarding the inaccurate GPS, GPS crashing, and compass issues. He did state that these were becoming common complaints. The compass issue was said to be less popular but he was able to reproduce the inaccuracies I and many others have, so that's a good thing. He did not have any info regarding a coming fix on anything. Regarding dropped calls (which could be a radio problem) he said, as I assumed, that it is probably a service issue that T-Mo should be notified of.
I and most others have no problems with dropped calls but the only time I get that dreaded screen is when I mess with lbstestmode
Sent from my SGH-T959
I am having a weird problem with my S4. It started about a month ago, the phone would not lock onto a satellite when I wanted to use Maps. If I left it on the 'searching for location' eventually it would kick in but only after about 10 minutes.
So I wiped the phone, restored my data and all seems to have been fine for 3 weeks but then it started doing it again last week. This time though, if I turn the GPS off and then back on again, the app that I was trying to use then starts working fine.
Today though I keep getting pop-up messages on the screen, every 10 mins or so, saying "Failed to update My Location - no signal" which I am guessing is to do with Google+.
Again, if I go to the quick settings, turn the GPS off and on again the pop up message goes away for at least a few hours. Anyone got any ideas what could be going wrong?
Hello
My Galaxy S 4 I9505 has weird behaviour.
When i'm driving and start the Google Maps app it gets everything OK (Position, I can use search), but moments later (about 5 min driving) the phone shuts down and that's it, I just can properly turn it on again when i'm stopped (When I try while i'm driving, it almost completes the turn on process, but it shuts down in the middle, sometimes the phone resets to the stock language).
This issue just occurs when I using the Google Maps, because this morning I used just Youtube and Google music while i'm going to work (I was hitchhiking ) and nothing happened.
This problem is getting me crazy, today I will make a new test. I will turn off the GPS on the device and will start Google Maps and see if the problem occurs again.
I will install another app that uses the phone GPS.
Ano more thing, my 2 weeks ago my phone fell and now the screen is broken. Aparently is just the screen, could the fall may broke (or uncalibrated) my GPS?
Any light here?
Thanks!
Not the GPS / Google Maps
Forget what I said before, I was watching Youtube and the same problem happened again!!
I believe that's the battery...
I have problem with my gps. Whenever i put my gps on and open maps for navigation,the arrow gets stuck and doesnt move while i am walking or travelling in a car. I updated maps from play store and even cleared data of maps but the issue is still there.
Any solution to this issue?
Check if the same problem persists on other navigation apps
Hello GPS(GLOBAL POSITIONING SYSTEM) is not successful, at least 10 m of gap!
Same problem here
ArpanTT said:
I have problem with my gps. Whenever i put my gps on and open maps for navigation,the arrow gets stuck and doesnt move while i am walking or travelling in a car. I updated maps from play store and even cleared data of maps but the issue is still there.
Any solution to this issue?
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Hello
I have exactly the same problem. Did you find amny solution?
Ar You guys on stock or custom ROM?
Just asking because I'm on stock Oreo and I've been using the GPS few times/week since Nov. -17 across Europe/North Africa and had no bigger issues except that few times it took almost 1 min. to lock position.
Otherwise haven't had any issues what so ever.
No GPS problem here, got the phone since yesterday and I have no problem playing ... Pokemon Go
Didn't notice any issues with gps, locking speed or google maps on latest stock rom (rooted).
I have the same exact issue as OP, same problem persists with other navigation apps. My location would only be unstuck after I reboot the phone and reopen the navigation app directly after rebooting.