Related
I've been fudging around with this thing quite a bit and seem to have killed the password lock screen.
Nothing interesting in log cat at sleep/wake, the screen just never appears.
This may have coincided with me accidentally running the google/android setup wizard included in gapps (I stupidly decided to throw the entire google apps platform on).
GoogleFrameworkService also FC on boot now ... but only once in several boots.
Anyone have any idea what this initial setup wizard does? I got to the "touch android to begin" screen and everything was frozen -- I had to adb in and delete the wizard.
Ideas? Would like to figure out how to get lock screen back, and wondering what else I broke.
Otherwise everything is functional.
It would be really helpful if someone could post a log cat of the events leading up to, including, and after a sleep/resume/lock/unlock.
I believe this was traced down to a bit that got flipped in settings.db
secure.device_provisioned got set to 0 because I bailed out of the google wizard.
Amazon's lockscreen won't engage if it thinks you haven't finished setting the thing up yet.
Bought 2 S7 edge for myself and my wife. The first time we have the same phone, which should make my mis duties easier. We got the phones hours before a trip, so I didn't have much time to play beforehand. I set up my phone including fingerprints and when we arrived at our hotel, I noticed that the always on display no longer was nor did pull from right work anymore. and I'm sure other things broke too. Both features were turned on BUT when I attempted to do anything that required entering a pin? My pin no longer worked. The fingerprint reader still worked, so I was not locked out. I searched for an answer but gave up and reset the phone via recovery. I prodded my wife to add security to her phone and she and use the fingerprint reader and after a couple of hours? He pin no longer works either. The fingerprint still works but poorly and we can't change that anymore. Is there any way I can get back into the phone without a full reset?
Another disturbing thing? While running Waze a few hours ago, my phone spontaneously reboot. I'm digging the speed especially the camera and battery life vs my old G3, but If it reboots by itself one more time? it goes back!
And I just fixed it myself by happy accident. We decided to bite the bullet and do a factory reset via recovery BUT I goofed and went into bootloader instead (vol down instead of up). When the phone rebooted I tried the pin and it works once again. If it happens again, I'll try booting to recovery and then rebooting to system to see if it fixes the issue too. I've had a bunch of Android phones, a few of them Samsungs and this has never happened before.
I've had my phone for a couple of weeks, and the initial PIN I set up still works. Haven't had any problems like that. No spontaneous reboots, either.
meyerweb said:
I've had my phone for a couple of weeks, and the initial PIN I set up still works. Haven't had any problems like that. No spontaneous reboots, either.
Click to expand...
Click to collapse
So far, just the one reboot. I'm hopeful it's just a one-off thing. As for the pin thing? I've added a password just in case. It didn't turn out to be that much of a problem, but I hope leaving this here might help someone else who experiences the same event. Curious that it happened to 2 phones in the same family.
Have had my devices since March 11, PIN code has not changed by itself. Have had at least one UI reboot automatically, but I have a ton of apps so no good way to tell what caused it.
Sent from my SM-G935P using Tapatalk
Wish I would have read this first. I found my pin not working this morning. I thought I was going crazy. I use the same pin on multiple devices and keep them in sync, so I verified my mind was not toast by pinning into another device. I just completed a factory reset...
my Pin changed spontaneously
I've had my S7 for about 1 week and the pin changed on its own. I always use the same pin. I'm really frustrated and stuck in a 2 year contract with this thing. If I have to keep doing a hard reset every time this happens, I'll break the phone and get a new one under warranty.
As an update, after this happened to my wife's phone it happened to mine a couple of days later. After an apparent reboot over night (update?) my password was gone and I was unable to access the phone. Tried everything including contacting both Sprint, Samsung, tried bootloader and recovery, device manager, ect. No luck. Eventually had to reset. After reset, I changed to pattern (least favorite security option) and the issue hasn't reoccurred.(yet?) even with many reboots. I'm giving it another week and I will set up Samsung Pay and play 50 questions with my bank and cc cards.....again. I was in Home Depot with 500lbs of mulch on my cart when I realized I had no wallet. No problem, I can use Samsung Pay.....till I remember that the card info was wiped out with the last reset...DOH! Tech fail! I won't use a pin or password till I'm sure this bug has been squished.
From what I've gleaned, this is a bug specific to Sprint variants of the S7 and Sprint is aware of the problem.
jph8tr said:
As an update, after this happened to my wife's phone it happened to mine a couple of days later. After an apparent reboot over night (update?) my password was gone and I was unable to access the phone. Tried everything including contacting both Sprint, Samsung, tried bootloader and recovery, device manager, ect. No luck. Eventually had to reset. After reset, I changed to pattern (least favorite security option) and the issue hasn't reoccurred.(yet?) even with many reboots. I'm giving it another week and I will set up Samsung Pay and play 50 questions with my bank and cc cards.....again. I was in Home Depot with 500lbs of mulch on my cart when I realized I had no wallet. No problem, I can use Samsung Pay.....till I remember that the card info was wiped out with the last reset...DOH! Tech fail! I won't use a pin or password till I'm sure this bug has been squished.
From what I've gleaned, this is a bug specific to Sprint variants of the S7 and Sprint is aware of the problem.
Click to expand...
Click to collapse
Got bitten by this bug myself. Have had the S7 edge for a week and a half, fortunately still in the "playing" phase so forced to do a factory reset was not to bad...I too have switched to pattern and no issues either.
Yeah, it's the strangest thing. This happened to me as well only it was a password and not a pin. I honestly thought it was a mistake on my part. About a day after initially getting the device and setting up the fingerprint and password, my phone died ( I was using Gear VR and it didn't alert me that battery was even low), and when I rebooted it said something like " enter password for storage encryption" or something of the sort. I assumed it was my unlock password but it wasn't working....
So I looked all over the internet and all I could find were recommendations to try your normal unlock password. I tried and tried until I got the dreaded "you have 9 attempts remaining before factory reset" popped up. That's when I thought back to when I first set up the password and how I wasn't used to the edge of the screen yet. So I kept accidentally hitting keys on the edge while I was typing (because normally you can rest your hand on the edge, but on this if you do that you're pressing the edge of the screen). So I tried my exact password with one of the characters as a common "typo" that I kept making for that letter. And voila! It worked! Now the weirdness continues.
At this point I'm happy I figured it out but found it SO odd that I typed that password so many times and input a typo.... I must had used that password at least 15 times over that day....the odds of me doing a typo every time..slim. So the whole thing felt extremely sketch so I immediately went to change the password (and just turn off security in general, don't need it, just was playing around with fingerprint and needed password) after it booted up. And, of course, even with the typo the pass no longer worked. I tried it until the wait time between each try was an hour, heh. I tried all sorts of typo variations of the password, but to no avail. But, at least the phone was now ON. So I was able to backup my SMS, Apps, Settings, Themes, etc and prepare for the factory reset. What a wild ride.
I have no idea why it even happened in the first place. I never turned on any encryption and I never turned on "require password on boot up." Those settings were even toggled off when I checked while the phone was still on. (couldn't see all settings without password though).
Even weirder, I have no idea why the password with the typo even worked that one time to get it to boot. That same password never worked again.
IDK how widespread this is, but be CAUTIOUS and back up the things that you need to. Also, sign up for a Find My Mobile type service to unlock your phone and give you remote access should happen to you. Or just disable the security altogether until they announce a bug fix for this issue. I thought I was the only one with this issue and chalked it up to a weird freak occurrence. So thanks for the topic as I now know it wasn't just me.
Weird. Wonder what's triggering this. I've had my device since March 11 and haven't had it happen (yet). Hrmph.
Sent from my SM-G935P using Tapatalk
Update RE: my Sprint S7 with spontaneous pin change
Sprint S7 . I bought my phone 2 weeks ago, about 1 week in the PIN # (I had a 4 digit #) spontaneously changed. I could only get in with my finger print which only works 1/2 the time (don't both trying if your hands were just washed or out of the shower).
I decided to do a factory reset on Tuesday night and used a pattern tracing instead of a # pin. The phone worked fine for 2 days and then it happened again this morning. The pattern was spontaneously changed. I called Sprint, they told me they've heard nothing. I called Samsung same story there. I did try to power off the device (which I hadn't tried before) and turned the phone back on, it did recoganize the original password. So try shutting down and restarting...it might recognize it again. or try safe mode. I'm trying to trouble shoot this. I think the ADT app might be to blame?
This happened to me last week as well. A couple reboots cleared it up. Very odd though.
jph8tr said:
And I just fixed it myself by happy accident. We decided to bite the bullet and do a factory reset via recovery BUT I goofed and went into bootloader instead (vol down instead of up). When the phone rebooted I tried the pin and it works once again. If it happens again, I'll try booting to recovery and then rebooting to system to see if it fixes the issue too. I've had a bunch of Android phones, a few of them Samsungs and this has never happened before.
Click to expand...
Click to collapse
Saved my freaking life man! Same thing happened to my wife's phone. I went into Boot Mode (power down, the on power up hold power and volume down button), then selected start phone normally.
Her original PIN worked! She was freaking out!
Thank you!
Not sure if Boot Mode was needed or just a normal reboot... But it's fixed!
Same problem. Luckily I barely use this phone for anything other than calls. I did a hard reset immediately. You guys are not the only ones out there.
My Samsung S7 Edge just did the same thing this AM. PIN changed, no idea what it is. Fingerprint works. Will back it up and do the reboot first. TMobile so this issue is not Sprint specific.
This just happened to my wife's s7 (Verizon) if you reboot the phone for any reason the back up pin or pattern is required it which it was but doesn't work... And of course were not sure if she made a Samsung account cause if you have a Samsung account supposedly you can change the password from a browser through that site. With this and the screen randomly shutting off and not coming back to life til you run through the boot menu I'm not so sure I'll be getting another Samsung phone.
This glitch of auto PIN change occurred on my Verizon S7
:crying: To be clear, this occurs on other carriers as I am using Verizon. Issue: PIN is no longer recognized but fingerprint works only until the device is rebooted. If rebooted, fingerprint no longer works and all you can do is receive calls. Samsung advised me that Verizon has a way to reset password.
As I write, Verizon (a level 2 tier tech named William) was able to show me how to fix this by logging into my Google account, and enabling "lock and erase" and clicking on "lock" I was able to change my PIN and my phone works fine! Now I am updating the software as Samsung released a software update on September 1, 2016, that fixes the problem. A word to everyone: be sure your google account is active and includes your S7. Be sure to download the software update!!!!!!!!!!!!!!!
jph8tr said:
As an update, after this happened to my wife's phone it happened to mine a couple of days later. After an apparent reboot over night (update?) my password was gone and I was unable to access the phone. Tried everything including contacting both Sprint, Samsung, tried bootloader and recovery, device manager, ect. No luck. Eventually had to reset. After reset, I changed to pattern (least favorite security option) and the issue hasn't reoccurred.(yet?) even with many reboots. I'm giving it another week and I will set up Samsung Pay and play 50 questions with my bank and cc cards.....again. I was in Home Depot with 500lbs of mulch on my cart when I realized I had no wallet. No problem, I can use Samsung Pay.....till I remember that the card info was wiped out with the last reset...DOH! Tech fail! I won't use a pin or password till I'm sure this bug has been squished.
From what I've gleaned, this is a bug specific to Sprint variants of the S7 and Sprint is aware of the problem.
Click to expand...
Click to collapse
universityextension said:
:crying: To be clear, this occurs on other carriers as I am using Verizon. Issue: PIN is no longer recognized but fingerprint works only until the device is rebooted. If rebooted, fingerprint no longer works and all you can do is receive calls. Samsung advised me that Verizon has a way to reset password.
As I write, Verizon (a level 2 tier tech named William) was able to show me how to fix this by logging into my Google account, and enabling "lock and erase" and clicking on "lock" I was able to change my PIN and my phone works fine! Now I am updating the software as Samsung released a software update on September 1, 2016, that fixes the problem. A word to everyone: be sure your google account is active and includes your S7. Be sure to download the software update!!!!!!!!!!!!!!!
Click to expand...
Click to collapse
I tried the Google method but every time I try to change the pin it just tells me that Google verified that there is already a lock screen pin so the new pin/password won't be necessary.. l would love to find a fairly simple route as all the adb pin/password removal videos and such are a little different and well it's my wife's phone so it's a little more important to save her stuff then mine
Hi guys, today when i rebooted my Vernee Apollo Lite i got stucked when trying to access my phone supposely because i was putting a wrong pin when trying to access the android system. I'm pretty sure that i was putting the pin well but nothing works. I've even already done a hard reset to the phone but it stills ask me for a pin that i don't know which is. Can anyone please try to help?
I'm going to Copy and Paste a conversation between a girl who tried to help me and all the stuff I've done so far... any help would be great. Issues started upon download of Pokemon go....
Hi Aubry
This would also be faster to chat this way
Yeah, thanks for the help, btw
No problem
I like to help when I can
So, if you already have that message after the card is removed, it's possible you have malware
It's also possible that will the latest android update, something unexpected happened with your phone
Tech support is 99% troubleshooting
lol, yeah, I know
I'm just not as tech savvy yet, I wanna be..
If the memory card is out and you still get that message, I'm leaning toward the latest update acting up
That would make sense...
I had an update forced on me 2 nights ago, I think. Happened without my consent
So that's why I think it may be likely
Is the battery still out?
No, it won't turn on at all without a battery in
Even connected to power
That's a little odd. That might happen if you have a hardware problem but irrelevant to the current issue
Let's try this..... can you get it to turn off, perhaps by taking out battery? Wait a minute (or a few if you want to be safer) and then immediately upon Power up, go into safe mode by hitting home + volume up + power at the same time, holding for maybe 10 seconds
That may throw it out of the loop and into actually recovering itself
I got into safe mode previously by holding power + down
Should I do that or what you said?
There are several modes
lol, k
The combinations are android specific overrides
They're used for different purposes
We want to break the cycle, get out of a loop and begin to recover
You could alternatively do a factory reset, but you lose EVERYTHING that way, so I prefer to exhaust all possible options before recommending that
The main idea is that you have a soft brick, which is recoverable
I already did a factory reset earlier today
That didn't cause any change?
So anyway, now I'm Android System Recovery
It still was having the same issues yeah.. nt as bad at first, but once I put in the mem card, and it started installing my apps and stuff...
Same old BS
Hmmmm
If it's installing apps from the memory card that can be malware
I don't think it was, cause when I did the reset, I took the memory card out to protect my data.
My pictures and stuff
And it stayed out for a while.
Right but malware is code. So if the card itself contains the code, it will continue to install even if it stays out a while
If I'm understanding correctly
It gave me a few hiccups, this has stopped, that has stopped.. but then it worked ok. I was like Oh! It's good! Let's reinstall! ... and back to crap..
If it is malware, the second you put in the infected card, it installs
So if you put the card in the trouble starts, correct?
Sorry if I'm misunderstanding. It's a little harder to fully understand when the device isn't in hand ?
Sooooooo I should save my pictures off the card and reformat?
If you place the card into a computer (presumably with an adapter, if it's microsd), you run possible risk of infection. I would run a virus scan on the card itself, but outside the phone
If you can save the pictures, that's ideal. In the future, consider google backups to the cloud or amazon prime photos
Well, I tok out the card. Then I did a factory reset.... it gave me a FEW of the annoying "this has stopped" or that has stopped, but I don't remember what, now.... It started installing stuff, but some programs it refused to. Clean Master, Pokemon Go.. it gave me error code -504. Then I forced some and it seemed like they were working ok and installing, so I figured maybe I was just DLing too much all at once. So I went back and put in my mem card in, and it froze. rebooted, and **** went to pot again.
I had Google Drive, but it kept filling up my phone's hard drive and prevented me from doing stuff, DLing more.. I had to clear all the data.
Hmmm
I'm lookin up error code
kk
-504 is specific to memory and data collision
Basically, one aplication said "I want to be king of the playground" the firmware said the same thing and they shoved themselves off the playground and both broke their arms
My analogies are bad at 2am
Anyways, when this happens, it's also related to the Google account data having issues with software
Ultimately, the Google services framework needs to be cleared
But how to do that without being able to boot is the problem
I can boot.. kinda.
But it freezes up quick
Right, but the associations and cache will freeze ir
Exactly
Who is your carrier?
Straight Talk
Ah.
That may be trickier
A regular kiosk usually has the software that overrides this to fix the firmware
Like,most of the time, it gets to the "A service of Straight Talk Wireless" and stopps there
Yeah that can't boot fully
You can't get into the settings, right?
(and I am really sorry for my typos, my husband is a slob and his keyboard on this laptop is filled with gunk.)
I can, sometimes~! I can try
If you can get into settings, the cache could be cleared
So just reboot normally?
If you can
But you likely need to be in a recovery mode
Hmm. Would it be best to go into safe mode for this or normal?
The developer resource says:
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
..one question... will that kill my data in Pokemon Go.
If you could get into recovery mode, which is holding down power + home + DOWN volume, that may work best
No
Go data is all server side
Whew, ok
In theory, it should never be lost
Ok, hang on, gonna try this
(Thank you SO much for all the help)
If the above steps don't work, a second "easy" method is de authenticate you, meaning remove your accounts
The recovery mode gives me the option to wipe the cache a head of time, should I do that too?
Yes
Absolutely
Deleting cache is our goal
Ok, now it's updating andriod.. but stopped cause I'm at 12 percent battery
Oh that's no good
If the battery is too low it might quit
Did it give you the low battery message?
No stayed on
I mean, told me the battery is low but
Ok, in settings
Hang on
Oh great I thought you mean it forced itself off
It HAS done that before, but not right now currently
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
Ok, so I'm in settngs, applications, but I have Application Manager.
Ok
Might vary depending on version
When I go there it gives me a list
Ok what do you see?
Do you know what phone and android version you are running, by the way?
Android System Webview, ANT Radio Service, AANT+ Plugins Service, AVG Antivirus, BatteryDoctor, my apps.
I might have it memorized in the deep recesses of my brain
That's my device right now
You need google services framework
It may or may not be totally alphabetical
clearing the cache did seem to help though..Ok, so I need Google Play services? I found that
Ok great!
Now.....
Hit clear data and then after clear cache
Those buttons
Ok, so when I tap it it won't show it to me. It goes back to the Applications main menu
When you tap services?
Yeah
That's interesting
Can you try again?
it acts like it wants to, and then gets kicked back out
Sure hold on
Yeah same thing.
Ok try going to Google play store instead in that list
Something is preveting it.
It might be malware or issue with the firmware
Same thing with Google Play... or any app
Google play store is the name of the app
Yeah, I know
I tried it with a few of them randomly too
You should click on that and then attempt to clear that data
Its not letting me access any of them
Ok new plan
Go to “Settings”-> “Accounts”-> “Google” -> Select “Your Account”
Go to “Menu”and Select “Remove Account”, and then “Add Your Account”.
Now “Restart”your mobile device and try to perform update or download.
Ok, so delete my account or services?
If it doesn't say remove, you can delete
that won't delete my gmail and everything right? ?
I sure it won't but just making sure
Well your Gmail will still be on the server assuming you didn't pull it down
I probably sound like the typical idiot here.. yeesh
And delete it on the server
Nah
Then it should be ok
I won't do that, had the account for like 20 years lol
Ah ok
It wants to open it with Chrome or Internet?
Chrome is fine
I hate "internet"
....and now "Unfortunately, Chrome has stopped."
That is unfortunate
Please turn on airplane mode
Airplane on
Ok we are going to wait a minute now
kk
For fun, let's go back into that app list and try clearing that cache again
While airplane is off
Also, if it's late, I can also send you messages later
I'm a 3rd shifter, I'm fine if you are
Yeah I couldn't really sleep
And just tried while Airplane was on, no dice, same BS
Try restarting while in airplane mode
You can hold power
And then restart
Ok
Ok, booted fine
Yay
Now once it's rebooted you can take out of airplane mode and see if the data can now be cleared
Now it won't go into the application list at all
That's sad
Ok time to try something else
On the settings screen, can you find "backup and restore"?
Backup and reset...
Yep that
Ok, in it, now what?
We can try a factory reset from here.
But before you do that
Already did this earlier but sure. XD
Hmm?
Uncheck the boxes that save the app data
So uncheck "Back Up My Data" and "Automatic Restore"?
Yes
You will lose your phone data
That's fine. I know what I need
But at this point, without installing firmware to fix it, it's pretty much the best bet
Is it normal when rebooting the phone it keeps the old apps up and running? I don't remember it doing this previously but it's been doing that lately
Alright.. So factory reset time yes?
I think so
The factory reset should wipe everything
But again, if firmware was badly enough affected you would need more than this
And it might possibly be better to get a new phone, depending on factors considered
But at least the most common solutions were tried
Ok
Welp, got to the tracfone screen... and it's stuck.
What do we mean by stuck?
Frozen?
Whatever is in there, it's in there good
Yeah. It does three boot screens. 1, the Galaxy Grand Prime screen. Then the Pretty Samsung one with the musical tone. Then the Tracfone screen, then it boots. Since these problems started, it will often freeze on the Tracfone one.. cause after a few seconds the screen will dim. And then it boots.. but like, before I took my husband to work.. it was still froze there. I had to pull the battery, cause it wouldn't move. Though, just now it did finally
If it is incapable of factory reset, it's the kernel. That really would have to be handled by the dealer who sold the phone (if under warranty and they feel like replacing it) or doing things that void the warranty anyway
Well, looks like it finally got to boot...
huh.
If it moves, I would say to give it a little more time
That's good news
We are hoping it's not the kernel
....and I selected English, and "Unfortunately, Settings has stopped"...
That might not be a huge problem if it progresses
Settings might be fussy but it can be overlooked for now
Does it look like a factory reset took place?
Like it's new without apps, data, etc?
Same start up and "Welcome!" screen from last time.. but now that I select English it won't go past it. Keeps saying settings stopped.
Oh. That's different than settings stopping on the home screen
Yeah, it's acting like I just bought the phone
If settings are failing to load during language selection and you can't get to the home screen, you can try takin out battery for 10 minutes and then try rebooting and trying again
If it still fails to work after 24 hours (sometimes if you leave it alone long enough it'll work) I'd go to where you bought it with proof of purchase and hope they'll help get a new one
Ok, battery removed. Is it possible it's an overheat issue? Cause when we were playing Pokemo Go Friday night, my phone froze.. and when I booted it the screen went black, and lines went through it, like it lost connection to the MB or something
I've had issue like that with like, DS lites when the ribbon cable gets crunched.. but...
It's possible the hardware overheated, but because it boots, it's not necessarily a gonner
I've taken very good care of this phone, no hard drops or water...
It seems it's definitely a firmware and software issue
If there is a malfunction and it overheats from processing too much at once, that is possible
If the memory can't handle it and it's overloaded
Ok. Cause when that happened it was hot as ****.. and that's when most of these issues really started
I was having the "stopped" messages but only about my SMSs
If it was hot out that is definitely a possibility then
Leave it alone for as long as you can. Maybe all night and up to 24 hours
And those started literally after Pokemon Go.. I would have to stop Pokemon Go cause it would freeze a lot, I don't know if that did anything
But all this happened after I started playing it.
The game may not be good for the phone
Honestly, a lot of the pay as you go phones are not really suitable for mucj processing
I've dealt with a lot of them
They sometimes have trouble with games
I would absolutely submit a bug ticket with Niantic
I soft bricked my phone (and recovered it) because of pokemon having an issue during a specific sequence in game play. It definitely has bugs
I warned friends about it and that other phones may not be recoverable. It really depends on many factors
I've noticed it allowed me to install it on both my tabley (really crappy NextBook from WalMart) and my husband's phone (LG Fuel) and it won't run on either.. I figured, 200 dollar phone, it should be able to handle it....
It ran fine, but now.. and it sucks cause this is how I run my etsy, is this expensive brick
For the record, I have now tried yet a third factory reset. Now my phone won't even get past set-up. Any help would be amazing...
On an unofficial capacity, I think your phone may have been google account locked. This commonly happens when you forget to remove your google account before factory resetting the phone. You will know if your phone is google account locked by holding Volume up button + Power Button + Home Key, then when you get blue screen press volume up button, If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). You can send it in to your phone dealer for them to send back to Samsung for repairs, however you seem to live in the U.S so I don't know their policies. I live in Canada and work as a part-time Samsung repair technician and our policy is to unlock the google lock and factory reset then return to phone company. However, that is not covered under warranty so we do it as a sort of "customer service" capacity.
Jonny W said:
-snip- , If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). -snip-
Click to expand...
Click to collapse
It is FRP, not FAP, it means Factory Reset Protection.
Well, if that is the case, on the setup you will get a window telling you to choose the WI-FI you want to connect to. Do it, then try to log in with your gmail account (This "gmail" account must be the same one you used last time otherwise it will not work.
SOLVED! It was F2FS on /system that is causing me all this problem. Reverting back to ext4 solved the problem!
Problem:
Hello! I would like to ask something in regards to an error occurred during activating a phone.
I recently performed a factory reset using TWRP in hopes of flashing a new ROM. It was a success. It took me around 5-10 minutes in the first boot and there it is... the activation screen with "Welcome!" message and languages to select. What seems to be the problem is, I can't bypass this screen.
First of all, there are 3 apps reported to be stopped; Google Play Services, Internet, and Samsung account. The popups show at an annoying rate but it was bearable.
Chronology:
1. I was stuck at "Checking connection" screen when I have a working connection (both Wifi and mobile data). Upon showing the "Checking connection" screen, I was greeted with 1 popup saying Google Play Services has stopped. So, I did a workaround by removing the SIM card and did not connect to any Wifi. I can bypass that screen!
2. Then comes the set date and time screen. I pressed next and comes the "Name" screen where I can put my first name and last name there. Now this is the problem. The 'next' button is available but there is no respond. I was stuck there.
The solution I tried:
1. Remove the SIM card, did not connect to any Wifi
2. Install separate Nano-GAPPS
Now. If any of you can enlighten me to a proper solution as I am running out of ideas to input what keywords should I put in the search box, I would be very grate[/ful
Click to expand...
Click to collapse
Hi, recently I have had an issue with unlocking my S8+. While home,(Google's Trusted Places) it used to always stay unlocked for me. Recently, for some unknown reason, it stopped. I have factory reset my phone many times now, over the past few weeks and I am stumped. While home, I used to be able to just swipe my phone screen and it would just unlock. For some reason, now (while home) if I swipe, it asks for my fingerprint or PIN. On a side note, I could be outside my home, like at work or somewhere else, and I swipe my screen and it just opens up (occasionally). I have taken my phone it to a local repair shop and had them re-image my firmware (so they said). When I first started up the phone from the wipe, I would set it up to allow unlocking with fingerprint, but it wanted a PIN to go along with it. I don't remember this when I first got my phone 5 months ago. I'm sure it is either a bug, or a setting I am over looking. Any help would be greatly appreciated.
Things I have done:
Factory reset phone (4x's)
Deleted My Google Trusted Place and re-added my information.
Anyone have any idea?
The same thing happens to me lately, also. I tried deleting and re-adding my home as a Safe Place, and it worked a couple of times, then stopped again.
TheImpalaKid said:
The same thing happens to me lately, also. I tried deleting and re-adding my home as a Safe Place, and it worked a couple of times, then stopped again.
Click to expand...
Click to collapse
I think I figured it out. Open Google, go to Settings > Google Assistant > settings > personal info. Make sure your Home address is in three. Mine deleted for some reason. It kept deleting a few times after I added it again. But it's been working pretty good now for the past few days.
Hope this helps!
@thelmpalakid How did you make out?