Ok, I'm not sure what's going on, but my Nexus 6P will not do anything but charge when it's plugged up to my PC. I am using the systemless root and Franco kernel r7. Other than that, it's stock. What happens when I plug my phone into my PC is the battery icon changes to charging, and that's it. The PC does not recognize the phone is plugged in, and there are no unknown USB devices in device manager. I also do not get a USB notification on my phone.
More details:
- I have done the complete drive install VIA the nexus root toolkit (both initial setup before this problem, then again when the problem surfaced)
- USB debugging is enabled
- I swapped cables about 3 times, no change
- Tried different USB ports on PC and laptop and even ports directly connected to the motherboard. no change.
- Tried on my laptop (Windows 10) and it does the same thing as the PC (Windows 10).
- USB settings are set to MTP, although if I change it, it seems to get stuck on charging. I have to tap MTP about 3-5 times in order for it to say it's in MTP mode again.
- Running the command adb devices in command prompt does not show anything connected.
Other than this weird issue, I have not had any problems with my phone. I also have another USB-C cable on the way, but it seems unlikely that would be the issue.
*EDIT* For anyone who might have stumbled on this thread: I did not find any solution, and ended up contacting Google. They seem to agree this might be hardware related and have issued an advanced replacement.
Found this thread: http://forum.xda-developers.com/nexus-6p/help/usb-storage-windows-t3244905/page2#post63750876 but nothing has worked in it so far. I think I'm going to wait for the new USB cable then work on the laptop more since it's much less likely to have a bunch of other android drivers installed. PC has nvidia shield, tablet, and other phones at some point, I tried to remove everything identifiable in USBDeview
USB cable did not help. I also flashed pure nexus to see if it were some sort of ROM issue, no luck on that either.
Ideas? Anyone?
catlog post on USB port manager
I/UsbPortManager(950): USB port changed: port=UsbPort{id=otg_default, supportedModes=dual}, status=UsbPortStatus{connected=true, currentMode=ufp, currentPowerRole=sink, currentDataRole=device, supportedRoleCombinations=[source:host, sink:device]}, canChangeMode=true, canChangePowerRole=false, canChangeDataRole=false
windows 10 may be the issue. You might have to open the command window as "Administrator". Have you tried on another Windows 7 setup? I have Windows 10 installed, but it works for me.
---------- Post added at 03:51 AM ---------- Previous post was at 03:49 AM ----------
If you have access to a linux install, plug the device in, and in a terminal window execute dmsg. The last few lines should show something about your device and report a device id. If that works, then it eliminates any hardware issues on the phone side.
dratsablive said:
windows 10 may be the issue. You might have to open the command window as "Administrator". Have you tried on another Windows 7 setup? I have Windows 10 installed, but it works for me.
---------- Post added at 03:51 AM ---------- Previous post was at 03:49 AM ----------
If you have access to a linux install, plug the device in, and in a terminal window execute dmsg. The last few lines should show something about your device and report a device id. If that works, then it eliminates any hardware issues on the phone side.
Click to expand...
Click to collapse
Just tried on an old work windows 7 laptop, not recognized.
While it's connected to PC try turning USB Debugging off, then back on.
Tried that as well unfortunately. Also tried changing USB settings from MTP to various other settings and back to MTP. None of the modes seem to be recognized other than charging.
Only other suggestion would be to try factory reset.
dratsablive said:
Only other suggestion would be to try factory reset.
Click to expand...
Click to collapse
I tried the factory reset, but no joy. I'm looking at possibly flashing images in TWRP to see if I can overwrite what might be causing the USB connection (if it's even software related). Beyond that, I guess maybe it's a weird hardware problem. If it were hardware related, you'd think that I would have issues charging or something, but nothing that I can notice.
Forgive me if this is way too obvious. Did you tap on the charging indicator on the notification shade and choose file transfer?
Edit: Sorry I just saw that you don't get a notification on your phone.
Homer J. Fong said:
Forgive me if this is way too obvious. Did you tap on the charging indicator on the notification shade and choose file transfer?
Edit: Sorry I just saw that you don't get a notification on your phone.
Click to expand...
Click to collapse
1. Have you tried uninstalling the drivers?
2. You should try uninstalling the drivers, turning USB Debugging off, install the drivers from Google directly(probably still the same from the toolkit), then plugging up the device.
I remember having problems with this on my HTC One V thanks to USB Debugging.
What did you end up doing for this? I'm experiencing the same thing, and I'm about to return my phone.
floaterD said:
What did you end up doing for this? I'm experiencing the same thing, and I'm about to return my phone.
Click to expand...
Click to collapse
me to dude any idea
Related
Hi Guys, hopefully someone can help me here it is driving me crazy - well, here is my issue.
Doesnt matter what PC I plug my HD into it doesnt get picked up, i looked in device manager and still nothing. Its like its not connected, but it shows on the phone that it is charging. And does charge.
Can someone please help?
Thanks!
Settings - Connection - USB to PC - uncheck 'enable advanced network functionality'
All that was there is ' Enable faster data synchronization '
No advanced network functionality. Im on Telstra NextG Network Australia with there crappy stock rom if that helps.
I'm looking at a stock Touch HD and you're right- they changed the name of the box. So uncheck 'enable faster data synchronization'.
I did but it is still not working.
I have also done a hard reset and restore to manufacturers default and still not working.
What kind of PC are you using? Is it XP? If so you need to download ActiveSync.
Using XP.. I have downloaded and installed Activesync. It used to be picked up on every pc and suddenly now it doesnt.
Opened Activesync ports in your firewall settings?
Yeah its all fine, its as though the PC doesnt even recognise it. Doesnt show up in Disk Management.
hi lucky
you're already the 3rd one with this problem.
if you plug-in the usb connector, is there a dialog popping up on your hd which let's you choose between synch or hd mode?
if not, welcome to the group of disapointed htc owners.
there is already a thread somewhere about this problem. i have exactly the same, but no one could help me until now.
at least i found a way to flash a rom. the usb connection was working for about 20 minutes. afterwards it broke down again...
try the following:
1. shut down hd
2. remove SD and Sim Card
3. plug in the usb cable
4. do a hard reset by holding vol up and vol down while you press the power button
5. confirm the hardware reset
6. when the hd is booting up again, it will do some kind of customization process. during this process active sync should come up on your pc. cancel the device setup in acive sync and wait until your hd is completely configured.
7. afterwards reconnect the usb cable and active sync should work for a while...
let me know if it helped. i'm still searching for a permanent solution for this problem...
Nope, didnt work at all.
Not even the choice to decide what I want to do pops up on the phone.
Do you think it could be a hardware fault?
I think it is a hardware fault because i did a SPL boot and instead of 'USB' showing in the white box "Serial" did.
It just seems wierd because it was working fine for 2 weeks and then it all the sudden stopped and I did no ROM flashing or anything.
Should I try reflashing my device through the SD card and see how I go from there?
did you try a different cable???
I have about 20 different USB -> mini USB and only about 2/3 of them work with phones !!!
Yeah ive tried all different cables, ive tried ones that work with my diamond but still dosent work with my hd.
luckyluke1137 said:
Hi Guys, hopefully someone can help me here it is driving me crazy - well, here is my issue.
Doesnt matter what PC I plug my HD into it doesnt get picked up, i looked in device manager and still nothing. Its like its not connected, but it shows on the phone that it is charging. And does charge.
Can someone please help?
Thanks!
Click to expand...
Click to collapse
Are you getting anything popping up in device manager when you plug it in, in other words does the list refresh like it has detected a new hardware device or is it completely silent? I have seen it a couple of times where a device gets stuck as being recognized as something else. If the list does scroll (responds to the HD being plugged in) do a screen shot of everything in DM then plug the HD in and compare the lists to see if it is showing up as something else. If so, delete the device then unplug and plug in the HD again and have it reinstall the driver.
Good luck,
Gordo
I did what you said Gordo, and it doesnt show up inDevice Manager. Its as though its not even plugged in but for some reason it still recharges off the USB.
I guess about the only other thing I can think of is to plug it in on another PC and see if that computer tries to load a driver. If it does then it is something strange with your computer. If it doesn't then there is something bad with the USB port on the HD (maybe).
Gordo
Yeah I tried that but still nothing, im sending it back to Telstra, since its within 14 days of me getting it I get a whole brand new one!
thanks for your help guys
Hey guys,
I've rooted my KF and got everything running. Haven't plugged it into the computer for about a week and now that I do, the KF does not show up and does not even make the dung dung sound when you connect up a device.
What can I do to fix this problem?
I have restarted both the KF and the computer without luck
llcooljayce said:
Hey guys,
I've rooted my KF and got everything running. Haven't plugged it into the computer for about a week and now that I do, the KF does not show up and does not even make the dung dung sound when you connect up a device.
What can I do to fix this problem?
I have restarted both the KF and the computer without luck
Click to expand...
Click to collapse
Have you loaded the device drivers (that come with the ADB method)?
ReverseWolf said:
Have you loaded the device drivers (that come with the ADB method)?
Click to expand...
Click to collapse
I assume so ... I believe that was required in order to root the KF? Any link on how to do it again in case something broke?
llcooljayce said:
I assume so ... I believe that was required in order to root the KF? Any link on how to do it again in case something broke?
Click to expand...
Click to collapse
There's a few ways to get to promised land, and not all require the files associated with this process. Worth a shot:
http://goo.gl/05PH4
Also, I assume the device is able to charge using the provided charger? Just checking the actual usb port...
Ya, the cable seems to charge but when plugging into the computer, there is no detection of a new usb device ...
Went through the video step by step. It's actually the same video I used to root. Get all the way till you plug in and have the device detect ... nothing. No where to go from there ...
Any suggestions?
Just connected the KF to a laptop and nothing shows up in the device manager either. No detection at all. WTF ...
Just tried a 3rd computer and no joy. Any thoughts?
This happened to me a couple of times where the Fire wasn't detected by the computer as a USB device and Kindle didn't pop up the mass storage message. After a hard reset it worked fine again. Hold down power for 20 sec and then hit power again to turn on.
Did a hard reset and still no luck ...
Just tried another cable ... it's not the cable ....
Can anyone offer any insight?
Have you tried a factory reset back to stock? Something somewhere is messed up, and it would end up being needle in haystack time trying to work out what the problem is. It shouldn't take too long to put things back to how they were post reset. If if doesn't work when stock, then you have potential hardware issues.
It's possible that one of the data pins is having issues on the Micro USB connector, especially if it still charges.
Looks like the USB port is hooped. It just stopped charging ....
Hi!
Yesterday I was trying to connect my GS4 with a nightly build of the PAC ROM from back in November to my computer and I did something stupid, I unchecked both the MTP and the PTP boxes. Now whenever I connect my phone to my computer (Windows 7) it acts like it's only charging. I looked for some option in settings to turn MTP back on but I can't find anything. I also tried rebooting the phone, turning it completely off and then on again, taking the battery out, connecting it to a different computer and using a different USB cable. Can anyone help me? Please be nice because I am already aware that I did something very dumb but I did it because I was trying to get something else to work.
Thanks in advance.
<R4ZYH4X0R said:
Hi!
Yesterday I was trying to connect my GS4 with a nightly build of the PAC ROM from back in November to my computer and I did something stupid, I unchecked both the MTP and the PTP boxes. Now whenever I connect my phone to my computer (Windows 7) it acts like it's only charging. I looked for some option in settings to turn MTP back on but I can't find anything. I also tried rebooting the phone, turning it completely off and then on again, taking the battery out, connecting it to a different computer and using a different USB cable. Can anyone help me? Please be nice because I am already aware that I did something very dumb but I did it because I was trying to get something else to work.
Thanks in advance.
Click to expand...
Click to collapse
No options if you go to Settings->Storage->Hit the menu button->USB Computer Connection ?
Thanks!
Thanks Langes! You're awesome! It works now. I never thought to try the menu button. Now I feel even dumber. Thanks again!
<R4ZYH4X0R said:
Thanks Langes! You're awesome! It works now. I never thought to try the menu button. Now I feel even dumber. Thanks again!
Click to expand...
Click to collapse
No worries, been there myself
Hi i dropped my phone and the screen is black. I know it still works because the fingerprint still vibrates and the pc still recognizes it via charging method. I have some important photos that i didn't have backed up and now wish to recover. Can somebody show me steps to get into mass storage ?
jronish said:
Hi i dropped my phone and the screen is black. I know it still works because the fingerprint still vibrates and the pc still recognizes it via charging method. I have some important photos that i didn't have backed up and now wish to recover. Can somebody show me steps to get into mass storage ?
Click to expand...
Click to collapse
Did you have USB Debugging enabled in the developer's menu before the screen went black?
Very sadly no I did not. Can I enable it via abd?
jhs39 said:
Did you have USB Debugging enabled in the developer's menu before the screen went black?
Click to expand...
Click to collapse
Very sadly no.... Can I enable it via adb?
jronish said:
Very sadly no.... Can I enable it via adb?
Click to expand...
Click to collapse
Not that I know of. You might want to try Huawei's computer program HiSuite and see if it can connect to your phone without you changing any options on your dead phone screen.
http://consumer.huawei.com/minisite/HiSuite_en/index.html
jhs39 said:
Not that I know of. You might want to try Huawei's computer program HiSuite and see if it can connect to your phone without you changing any options on your dead phone screen.
http://consumer.huawei.com/minisite/HiSuite_en/index.html
Click to expand...
Click to collapse
Thanks I'll try that. Can you pull data from adb?
jronish said:
Thanks I'll try that. Can you pull data from adb?
Click to expand...
Click to collapse
In general, you can. You'd need to have ADB enabled though. You'd use the ADB pull command.
If anything, are you on stock with stock display size? Do you have apps that keep a persistent notification?
If not, I'd say you could try this;
Basically get someone to match your setup. They'd install any apps that you use which use persistent notifications to exactly match your setup. If none, have them take a picture (with an actual camera or another phone) of their 6P with the notification shade pulled down while plugged into a computer. Then another picture after they click "Charging Only" to switch it to MTP. If you can unlock the phone with the fingerprint scanner, and start up top to pull down your shade, you should be able to follow visual queues to enable MTP instead of charge only mode. Then you could at least navigate the folders on the phone and drag and drop your pictures to PC.
Edit: Assuming your screen still responds to touch, but is just black. Didn't see it specified. It's worth a shot.
jronish said:
Hi i dropped my phone and the screen is black. I know it still works because the fingerprint still vibrates and the pc still recognizes it via charging method. I have some important photos that i didn't have backed up and now wish to recover. Can somebody show me steps to get into mass storage ?
Click to expand...
Click to collapse
Hello... Maybe try this app: https://forum.xda-developers.com/showthread.php?t=2786395
Good luck..!
5.1 said:
Hello... Maybe try this app: https://forum.xda-developers.com/showthread.php?t=2786395
Good luck..!
Click to expand...
Click to collapse
Thanks....I will give that a try and report back!
5.1 said:
Hello... Maybe try this app: https://forum.xda-developers.com/showthread.php?t=2786395
Good luck..!
Click to expand...
Click to collapse
RoyJ said:
In general, you can. You'd need to have ADB enabled though. You'd use the ADB pull command.
If anything, are you on stock with stock display size? Do you have apps that keep a persistent notification?
If not, I'd say you could try this;
Basically get someone to match your setup. They'd install any apps that you use which use persistent notifications to exactly match your setup. If none, have them take a picture (with an actual camera or another phone) of their 6P with the notification shade pulled down while plugged into a computer. Then another picture after they click "Charging Only" to switch it to MTP. If you can unlock the phone with the fingerprint scanner, and start up top to pull down your shade, you should be able to follow visual queues to enable MTP instead of charge only mode. Then you could at least navigate the folders on the phone and drag and drop your pictures to PC.
Edit: Assuming your screen still responds to touch, but is just black. Didn't see it specified. It's worth a shot.
Click to expand...
Click to collapse
I am on stock and all that with no persistent notification and have tried to match it exactly with my brothers phone (same) but i don't think touch functions are working....it should be an easy change to switch off of Charging but touch must be down.......!
RoyJ said:
In general, you can. You'd need to have ADB enabled though. You'd use the ADB pull command.
If anything, are you on stock with stock display size? Do you have apps that keep a persistent notification?
If not, I'd say you could try this;
Basically get someone to match your setup. They'd install any apps that you use which use persistent notifications to exactly match your setup. If none, have them take a picture (with an actual camera or another phone) of their 6P with the notification shade pulled down while plugged into a computer. Then another picture after they click "Charging Only" to switch it to MTP. If you can unlock the phone with the fingerprint scanner, and start up top to pull down your shade, you should be able to follow visual queues to enable MTP instead of charge only mode. Then you could at least navigate the folders on the phone and drag and drop your pictures to PC.
Edit: Assuming your screen still responds to touch, but is just black. Didn't see it specified. It's worth a shot.
Click to expand...
Click to collapse
My device doesn't have USB debugging enabled but I can access it via fastboot! What are the chances of pulling images via fastboot?
jronish said:
My device doesn't have USB debugging enabled but I can access it via fastboot! What are the chances of pulling images via fastboot?
Click to expand...
Click to collapse
None, AFAIK.
God you people....if you have TWRP installed as recovery.....do this until it works right...timing is everything...hold the power button down(I know you won't know if/when it powers off) and hold down the volume up and power button when you think it powers up....volume up and power enters recovery directly, not bootloader....then you can connect to computer and transfer as twrp has adb enabled by default
jamescable said:
God you people....if you have TWRP installed as recovery.....do this until it works right...timing is everything...hold the power button down(I know you won't know if/when it powers off) and hold down the volume up and power button when you think it powers up....volume up and power enters recovery directly, not bootloader....then you can connect to computer and transfer as twrp has adb enabled by default
Click to expand...
Click to collapse
No need to be so condescending. Especially since you offered OP a useless tip.
Why? As stated in their 1st post, their fingerprint scanner unlocks the phone. You can't have a fingerprint set without a pin, password or pattern. Since TWRP does not support fingerprint unlock, they would have to manually input their password for TWRP to access their data and have it show on a PC. As mentioned by OP above, the touch screen is non responsive. Meaning they cannot input their credentials to decrypt.
Edit: Just to confirm, I went to recovery and tried myself. Folders will not show up in file explorer on PC until TWRP is unlocked. ADB devices does show device ID as in recovery, but issuing ADB pull commands does not work. I pulled several folders and all I got was empty folders with no files. If they're encrypted (they said stock, so I'm just going to go ahead and assume they are encrypted) with password/pin/pattern (which we've already established is the case) this will not work.
@OP, I'm not sure of a way you'd be able to get into your pictures at present. Maybe someone with more technical knowledge could chime in, but as far as I can see you need to replace your screen. Either send it in to a repair shop, or DIY.
Here's a link for a new 6P screen (this is just the first link I found). Shop around yourself, see if you can find better prices & also be wary of reviews:
https://www.fixez.com/store/more-brands/huawei/huawei-google-nexus-6p
Here's a few how-to links:
https://www.etradesupply.com/blog/how-to-replace-a-cracked-nexus-6p-screen/
https://www.youtube.com/watch?v=D3j79xygFoQ
so i have used a usb-c hub with an hdmi port and usb port - then hook up phone to a monitor (not computer) and i had a pattern lock - it was really annoying as i had to guess where the dots were as the monitor doesnt show you where the dots are - but i used my mouse to unlock it - if you have a number lock it is easier to unlock - as you just makesure numlock is on then type in your passcode - once there you should be able to navigate round your phone using a mouse - turn on debugging and make sure you have the usb connection set to MTP (media transfer protocol) instead of charge only - id also take off all locking mechanisms to make it easier for yourself - then plug it in your pc and transfer all files across
So I've been having this odd issue I've been dragging for a while now since I think it's a lost cause, but maybe someone can help me here.
Way back when Nougat was rolling out I waited for several months but my device (XT1575 - not rooted or unlocked) wouldn't get the update notification.
So I looked in here and there were several easy guides to apply the OTA update via recovery manually, so I did so and it worked just fine.
After a couple of days, I noticed an odd thing where I didn't get notifications immediately and my wifi connection was like not on all the time if the screen was off... the second I turn on the screen, notifications start popping up so much that it's a clear sign some of them were just not getting received. (I don't have any power saver mode/app enabled and my 2nd phone works on the same wifi and is working fine).
Also, when I tried connecting the phone to my PC, it wouldn't recognize it anymore... quick-charge and USB-OTG are also not working at all (flash drives with a light will just blink once when inserted and then just stop working).
I took the phone apart, the USB connector looks brand new and is very sturdy, no broken solder points, dust or dirt anywhere.
I also used a multimeter to check and all contact points in the USB port have a good continuity connection to their contact points on the board.
Any ideas? I would love to unlock it and try to solve the wifi connection thing with a new/fresh ROM, but with no USB, I'm stuck :/
CyberMageIL said:
So I've been having this odd issue I've been dragging for a while now since I think it's a lost cause, but maybe someone can help me here.
Way back when Nougat was rolling out I waited for several months but my device (XT1575 - not rooted or unlocked) wouldn't get the update notification.
So I looked in here and there were several easy guides to apply the OTA update via recovery manually, so I did so and it worked just fine.
After a couple of days, I noticed an odd thing where I didn't get notifications immediately and my wifi connection was like not on all the time if the screen was off... the second I turn on the screen, notifications start popping up so much that it's a clear sign some of them were just not getting received. (I don't have any power saver mode/app enabled and my 2nd phone works on the same wifi and is working fine).
Also, when I tried connecting the phone to my PC, it wouldn't recognize it anymore... quick-charge and USB-OTG are also not working at all (flash drives with a light will just blink once when inserted and then just stop working).
I took the phone apart, the USB connector looks brand new and is very sturdy, no broken solder points, dust or dirt anywhere.
I also used a multimeter to check and all contact points in the USB port have a good continuity connection to their contact points on the board.
Any ideas? I would love to unlock it and try to solve the wifi connection thing with a new/fresh ROM, but with no USB, I'm stuck :/
Click to expand...
Click to collapse
You said your flash drives were't working right? Then it's probably the motherboard on your computer or it's missing the correct drivers. Try testing the phone on another computer you can go to a local library if you can't use someone else's computer. Also go into your notification settings and make sure do not disturb is off and look at "when device is locked" and make sure it's set to show all notification content.
Hybrid Theory said:
You said your flash drives weren't working right? Then it's probably the motherboard on your computer or it's missing the correct drivers. Try testing the phone on another computer you can go to a local library if you can't use someone else's computer. Also, go into your notification settings and make sure do not disturb is off and look at "when the device is locked" and make sure it's set to show all notification content.
Click to expand...
Click to collapse
I said the flash drives weren't working with USB-OTG (with the phone), not the PC... the flash drives are A-OK on the PC.
The Motorola drivers are the latest from Motorola and they manage to detect my Moto G2 without any issues.
I also checked the Moto X on two other PCs... neither the phone nor the PCs are detecting anything as being connected, apart for the phone getting a charge.
In the notification settings, in "On the lock screen" it's set to "Show all notification content".
One more thing I researched is the USB port pins... apparently, for the phone to detect a regular wall charger the DATA+ and DATA- pins are supposed to be shorted (connected together) via the charger.... if it's connected to a PC/smart device the pins are not supposed to be shorted.
I checked with several chargers and with all of them the phone displays (in the battery menu) that it's "Charging over USB" (PC) when it should have displayed "Charging on AC"... meaning that it doesn't even detect the short that the DATA pins are supposed to have.