Has anyone experienced complete failure of the audio jack? I'm trying to gauge the odds my replacement(s) will have the same issue after extensive jack usage.
The lack of responses is encouraging me to believe no one has had this issue, and that it won't occur with the replacement. That would be great!
All I can say is good luck with your replacement. It seems very unlikely that it will experience the same issue.
Just wondering if you could update us... did the replacement not fail the same way a few months in? Have I done a huge mistake unlocking this phone and losing my warranty, as I've been having the same issue.
bv90andy said:
Just wondering if you could update us... did the replacement not fail the same way a few months in? Have I done a huge mistake unlocking this phone and losing my warranty, as I've been having the same issue.
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I'm sorry to hear you are having issues. My first phone lasted 4 1/2 months before the the jack failed. I purchased an inexpensive bluetooth headset because of the failure, but found I much prefer wired earbuds. The replacement has lasted about 6 months without a recurrence of the issue. You might get lucky and find there is lint in the hole that you can clean out, but I assume you've already ruled this out. I hope you are able to resolve the problem with your phone.
Related
I was just wondering for those that have the Bell version of the Atrix, how many of you guys are experiencing muffled outgoing voice quality?
I am so far on my second one and it is still muffled regardless of what noise suppression option I use.
I am thinking of exchanging for a third one but I'm not sure if I will just get another dud or not.
For those that do not have this issue, what is the manufacturing date on your Atrix? I think its that date on the side of the box. Both phones I have gotten had the date 3/1/2011.
Are there any possible remedies to this problem?
I am suffering from muffled call quality, but I'm on AT&T. Ive never had this problem on my other phones in the same exact area. I would like to know whether or not it effects all phones, and if I should exchange it.
Casing
My buddy bought an atrix the other day and he said he could hear me clearly out of my atrix but his was horribly muffled, but then I asked him what case was using, I had him remove the poorly designed case I think it was the bodyglove model,so if anyone is using a poorly designed case and they have this issue consider this variable. As soon as he took off the case his voice was perfectly clear and before it was muffled and unclear
I can only speak on behalf of my AT&T Attic experience, but im sure it is not too different in the voice quality issue.
This 'muffled' voice issue is a well documented and widespread issue. You may want to check out the motorola forums, where there exists a thread with hundreds of replies about this issue.
I experienced this poor call quality with 2 Atrix phones. Only on my second exchange (3rd phone), did I get a unit that did not suffer from the call quality issue. As a side note, turning off noise suppression did nothing to aleviate my call quality problem (as it might be suggested by some).
This issue has also been discussed in length here on XDA.
My advice, keep exchanging units until you find one that does not have the muffled call quality. (Talk about QC on Motorola's part!)
Good luck!
I guess I'll try exchanging for a third one and hopefully third is the charm.
I've had this problem intermittently since February 22nd. I kept it, thinking a software update would help. The last update did not help. Here's what AT&T did for me. Nothing. Because it was intermittent, I couldn't reproduce it on demand so they wouldn't warranty it. They wanted a hard reset, I had already done that and it didn't help so I refused to do it again. I have two of these and made it pretty clear the other one didn't suffer the issue. You gotta love these "scripted" calls where these people aren't allowed to use their brains and just provide some good old fashioned customer service.
So I had to send it back directly to Motorola for repair. That means no phone in the mean time.
AT&T should decide if they will warranty products or not. Pretty half assed experience. But I suppose I'll do better by sending it directly back to Motorola.
-James
I had the same problem done many test on with different cases and then done some researching after doing all that i found a setting on the phone. and it fixed it. Settings/ Call settings/ Noise suppression/ then choose off. i have done several tests with the 3 different settings and that seemed to fix it now everyone i talk too says they hear me clear again.
I have had this issue since I got the "phone". I say "phone" because it's basically unusable as a phone, unless you use speakerphone and hope they can make out what you're saying, good luck trying to give a chinese order. Took me 15minutes last night because my bluetooth headset was in the truck. I went through 3 different people trying to give my order to before one guy could FINALLY understand me after practically having to scream my credit card number at him 16 times. Once you pair a headset and use it however, it's fine.
There are hundreds of people complaining about this and Motorola just keeps telling people they fixed it in the latest update (two updates ago).
Do some google searches for "atrix call quality" and the like, you'll actually be surprised at how many people have returned phones and went with something else entirely. Getting a new phone does nothing to solve this issue for most people. Sadly, the majority of consumers don't realize their phones are affected and just chock it up to just phones generally being bad, not realizing how good it *SHOULD* sound.
EDIT: Forgot to mention I have an AT&T Atrix and bought it directly from them.
dosmac said:
I have had this issue since I got the "phone". I say "phone" because it's basically unusable as a phone, unless you use speakerphone and hope they can make out what you're saying, good luck trying to give a chinese order. Took me 15minutes last night because my bluetooth headset was in the truck. I went through 3 different people trying to give my order to before one guy could FINALLY understand me after practically having to scream my credit card number at him 16 times. Once you pair a headset and use it however, it's fine.
There are hundreds of people complaining about this and Motorola just keeps telling people they fixed it in the latest update (two updates ago).
Do some google searches for "atrix call quality" and the like, you'll actually be surprised at how many people have returned phones and went with something else entirely. Getting a new phone does nothing to solve this issue for most people. Sadly, the majority of consumers don't realize their phones are affected and just chock it up to just phones generally being bad, not realizing how good it *SHOULD* sound.
EDIT: Forgot to mention I have an AT&T Atrix and bought it directly from them.
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Not all Atrix units are affected by this problem. I returned my phone twice and only on the third phone, did I not have any more call quality issues with the "muffled" sounding voice calls.
BTW, as a side note, the first two phones were from the same batch of phones(same store, etc..) The third, and finally usable one, was from a different batch.
My guess is that entire manufacturing batches came out with this problem.
wirednix said:
Not all Atrix units are affected by this problem. I returned my phone twice and only on the third phone, did I not have any more call quality issues with the "muffled" sounding voice calls.
BTW, as a side note, the first two phones were from the same batch of phones(same store, etc..) The third, and finally usable one, was from a different batch.
My guess is that entire manufacturing batches came out with this problem.
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Click to collapse
So, then this is looking more like them denying a quality control issue :/ great. Is it hardware causing this issue? Or just oversensitive noise-cancellation software? I don't think Motorola even knows.. haha
mudd_cat23 said:
I had the same problem done many test on with different cases and then done some researching after doing all that i found a setting on the phone. and it fixed it. Settings/ Call settings/ Noise suppression/ then choose off. i have done several tests with the 3 different settings and that seemed to fix it now everyone i talk too says they hear me clear again.
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Thanks for the tip. Highly appreciated. Didn't know this was possible.
dosmac said:
So, then this is looking more like them denying a quality control issue :/ great. Is it hardware causing this issue? Or just oversensitive noise-cancellation software? I don't think Motorola even knows.. haha
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I would venture to say that it's either hardware or a deeply rooted software issue. If it was just a SIMPLE software problem, then flashing different SBFs would technically get rid of the problem, maybe? Have you checked out the thread on the Motorola forums? It's insane.
Anyways, yeah. It's a major QC problem. I had other problems: 1. My LED flash would turn on, stay on for about 10 secs and then one of them would start flashing and eventually turn off. 2. Another problem with the phone's LCD behaving really erratically at different times of the day. 3. The muffled voice. All these are hardware problems that should not have made it out of the factory.
jmacdonald801 said:
I've had this problem intermittently since February 22nd. I kept it, thinking a software update would help. The last update did not help. Here's what AT&T did for me. Nothing. Because it was intermittent, I couldn't reproduce it on demand so they wouldn't warranty it. They wanted a hard reset, I had already done that and it didn't help so I refused to do it again. I have two of these and made it pretty clear the other one didn't suffer the issue. You gotta love these "scripted" calls where these people aren't allowed to use their brains and just provide some good old fashioned customer service.
So I had to send it back directly to Motorola for repair. That means no phone in the mean time.
AT&T should decide if they will warranty products or not. Pretty half assed experience. But I suppose I'll do better by sending it directly back to Motorola.
-James
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Did you get your warranty replacement phone back yet? Did it fix the problem? I just sent mine in today to get warranty replacement, this better fix the voice problem...do not want to have to send another one back on my dime!!!
jank0023 said:
Did you get your warranty replacement phone back yet? Did it fix the problem? I just sent mine in today to get warranty replacement, this better fix the voice problem...do not want to have to send another one back on my dime!!!
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Just got it in the mail. I'll report back in a few days. They did actually claim to have replaced two parts and sent back the same unit.
On the plus side, once they got it, it only took them 3 days to fix it and they fedexed it back overnight.
-James
One day after the repair. About 10 phone calls, none were garbled or suffered low volume on the receivers end. So far.
I think I'm glad I sent it back to Motorola for an actual physical repair instead of risking getting a refurb from AT&T that might possibly suffer the same issue.
-James
Hmm that's interesting. I have given up on getting new replacements after the 3rd showed the same problem. I may consider going the repair route.
yes, but on AT&T
Is anyone else still having this issue? I haven't made enough phone calls to realize the problem until now. I'm running on CyanogenMod so I don't have the noise suppression feature to turn off. Would they still repair an unlocked phone? I've been making more calls lately and it is driving me nuts.
Hi there,
After 2 days external speaker has gone dead!
Tried wiping, factory reset, hard reset, and all over again. Nothing-zilch-zero
Found on XDA and elsewhere that Samsung has quite a track record on this particular problem, with GS, GSII and yet with my GN...
Any other reports on this?
Will return mine now.
Regards,
Keep us posted with updates please....
Sent from my GT-N7000 using XDA App
Dioky said:
Hi there,
After 2 days external speaker has gone dead!
Tried wiping, factory reset, hard reset, and all over again. Nothing-zilch-zero
Found on XDA and elsewhere that Samsung has quite a track record on this particular problem, with GS, GSII and yet with my GN...
Any other reports on this?
Will return mine now.
Regards,
Click to expand...
Click to collapse
Sorry to hear about your external speaker problem and having to return your note, what a bummer. I didn't realise Samsung had quite a track record on faulty external speakers. Can you post some links in case I get the same problem? Thanks.
Dioky said:
Hi there,
After 2 days external speaker has gone dead!
Tried wiping, factory reset, hard reset, and all over again. Nothing-zilch-zero
Found on XDA and elsewhere that Samsung has quite a track record on this particular problem, with GS, GSII and yet with my GN...
Any other reports on this?
Will return mine now.
Regards,
Click to expand...
Click to collapse
I think that just bad luck.
I also have the dead external speaker on my HD2 before and the replacement of that letting me break one of the WIFI anternal.
Gaugerer said:
Sorry to hear about your external speaker problem and having to return your note, what a bummer. I didn't realise Samsung had quite a track record on faulty external speakers. Can you post some links in case I get the same problem? Thanks.
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Click to collapse
Just Google on Samsung External Speaker Dead.
Regards,
Just happened to me. I was listening to a podcast and suddenly no sound. I thought it was Google Listen which seems to occasionally pause for no reason on my N1, but it was still playing. Restarted and tried messing with volume and mutes. BT still works but speaker won't come back. I was using it at full volume if that has anything to do with it.
And I have had it for 8 days.
Dioky said:
Just Google on Samsung External Speaker Dead.
Regards,
Click to expand...
Click to collapse
if you google for an issue on any manufacturer, you're likely to get hits on it specially when the device is popular
Lord, why's so many things wrong with Samsung phone? I just purchased a Note without reading the forums before buying. Hope mine doesnt cause me any headache or this will be my last Samsung phone.
I really don't think this is a widespread issue. Google only reveals this case (now two) and I found a few captivate issues. So it seems pretty isolated.
I found if I put the volume all the way up and hold my ear to the external speaker, that I can just hear it. Will have a chance to back up in a bit and try resetting everything and see if anything helps. Otherwise not looking forward to shipping this back overseas to Samsung for service since I had it a few more days than I thought and Handtec has 10 day policy.
UPDATE: Samsung UK said to contact Handtec who was easy to work with and provided RMA. Part that stinks is that it will be about two weeks before I get a replacement, because shipping overseas in any expedited means was stupidly expensive.
Scaots, did you get any other warranty or are you using Samsungs warranty? Did you have any hoops to jump through for them to honor the warranty even though you're in the US?
did u try and clean out the headphone jack? (maybe with compressed air/ electronic cleaner)
plasket said:
Scaots, did you get any other warranty or are you using Samsungs warranty? Did you have any hoops to jump through for them to honor the warranty even though you're in the US?
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Click to collapse
Handtec was no hassle. They had me fill out a form and issued an RMA. Shipping back to UK is a hassle. Expediting would be crazy expensive so going to be another week before I get one back. Still have to find out if I get reimbursed for that.
bamboo12 said:
did u try and clean out the headphone jack? (maybe with compressed air/ electronic cleaner)
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Click to collapse
It's a problem with the device speaker. Headphones work fine and so does the earpiece. If something was activating the headphone jack audio then earpiece audio would also be trying to playback through the jack rather than the earpiece.
Hi,
I have a problem with the headphone jack. Any headphone plug into it get ejected very easily.
Just by turning a little the plug it get pop-out.
Had the phone for 4 months now and never had this issue before.
Anyone experience this ?
Thank you
skullmurdoc said:
Hi,
I have a problem with the headphone jack. Any headphone plug into it get ejected very easily.
Just by turning a little the plug it get pop-out.
Had the phone for 4 months now and never had this issue before.
Anyone experience this ?
Thank you
Click to expand...
Click to collapse
Yeah mine's currently RMA'd to fix that same problem. I don't think it's a wide spread issue but I'd setup an RMA to get it fixed quick.
nolimit78 said:
Yeah mine's currently RMA'd to fix that same problem. I don't think it's a wide spread issue but I'd setup an RMA to get it fixed quick.
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Click to collapse
Thank you!
I am in contact with ZTE Canada. They ask for my IMEI so I guess I will have to RMA it also.
Sucks I like the phone but one of the thing that scared me going with ZTE was reliability. :-\
skullmurdoc said:
Thank you!
I am in contact with ZTE Canada. They ask for my IMEI so I guess I will have to RMA it also.
Sucks I like the phone but one of the thing that scared me going with ZTE was reliability. :-\
Click to expand...
Click to collapse
Yeah like I said, I don't think it's widespread. I'm the one that caused the problem.. But I think it's very cool that they RMA'd it for free and are taking care of it. Now I don't have the device yet so we'll see what happens when it's all said and done, but at this time? I'm completely happy with the warranty on the phone that just CAME with it for free. I dig that.
skullmurdoc said:
Hi,
I have a problem with the headphone jack. Any headphone plug into it get ejected very easily.
Just by turning a little the plug it get pop-out.
Had the phone for 4 months now and never had this issue before.
Anyone experience this ?
Thank you
Click to expand...
Click to collapse
That does not sound normal. I'd contact ZTE support and see if that's covered by their warranty.
Hello.
Ive got the same problem since this morning. My phone never dropped or something like that. I cannot plug some headphones. They were easily pushed out every time.
What happened to your phones ? I contacted zte germany. Lets see what they say.
I recently bought an X compact after my beloved Z3C's screen broke and I had no luck finding a decent replacement. So far, I'm extremely impressed with the phone. I immediately upgraded to the UK Custom rom to enable the fingerprint sensor. I'm not sure if it happened before or after the update, but my headphone port isn't working correctly. The phone isn't detecting headphones being inserted at all, but if I use the SoundAbout app it works perfectly. I've tried searching the Sony threads but their answer is "We cannot duplicate this problem," which is crap considering the thread is full of 33 pages of complaints. Has anyone else come across this problem? It's got me pretty bummed out considering it's a brand new phone.
if it has warranty I suggest you go back to stock rom and replace the phone fast
Kianush said:
if it has warranty I suggest you go back to stock rom and replace the phone fast
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It doesn't :\
Bought it on ebay.
evillawngnome said:
It doesn't :\
Bought it on ebay.
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Click to collapse
Go through the dispute resolution process, if you're within the time to do so. If you're verified by PayPal then there is buyer protection. This isn't a warranty issue, it's a faulty equipment issue and you need to take it up with the seller/ebay/PayPal.
I'm a dingus. I bought a new non-handsfree cableset for my earbuds and it fixed everything. Works great and sounds fantastic. I'm quite impressed with the DAC on this little thing.
My mi 9t has recently developed touchscreen issues. It's not the "ghost touch" that people talk about, but actual phantom touches confirmed by turning on touch viability under developer settings. Right under the pull down menu is getting constantly touched in a line. This problem is even worse when the phone gets twisted even with little force. My phone has never been dropped, doesn't have a scratch on it anywhere, no water has touched it ect. I'm considering buying a new one (no warranty), but want to know how common this is before I consider a different device.
Please let me know if you've experienced this hardware issue as I've confirmed that it's not software, and no common "fix" can fix hardware.
I have the same exact problem as you described. Also thinking about new phone, it's sad because I really like this phone but this problem is getting only worse for me ?
vanillaLVL said:
I have the same exact problem as you described. Also thinking about new phone, it's sad because I really like this phone but this problem is getting only worse for me ?
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How long have you had your phone by the way? I owned mine for about 5 months before the issue seemed to get really bad, but it showed up after about 3 months.
kdb424 said:
How long have you had your phone by the way? I owned mine for about 5 months before the issue seemed to get really bad, but it showed up after about 3 months.
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Click to collapse
I have it for 5 months as well now and this problem started to appear about 1 month ago
just replace, its hardware problem, so use warranty
yaro666 said:
just replace, its hardware problem, so use warranty
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Click to collapse
I'm a US based buyer and don't have warranty. I have looked at the cost of replacement and it's over half of the cost of the phone for the parts alone, so not worth it.