Warranty Replacement Process - Nexus 6P Q&A, Help & Troubleshooting

I called today about a warranty replacement and the guy is telling me that I need to send them my phone, they will attempt to fix it, if they cannot THEN they would issue me a replacement. A process he is saying could take up to 3 weeks! Is this the same process everyone has to go through in order to receive a replacement? This is my first time ever doing a warranty replacement on a phone so maybe it is normal, just seems like people on here just call and ask for a new one and they send it to them.
Thanks.

The Stig 04 said:
I called today about a warranty replacement and the guy is telling me that I need to send them my phone, they will attempt to fix it, if they cannot THEN they would issue me a replacement. A process he is saying could take up to 3 weeks! Is this the same process everyone has to go through in order to receive a replacement? This is my first time ever doing a warranty replacement on a phone so maybe it is normal, just seems like people on here just call and ask for a new one and they send it to them.
Thanks.
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I'm guessing you didn't buy it from Google? If you didn't then it's the normal procedure. If you bought it from Google, they should send you a new phone first. When you've received your replacement phone you send the old one back. Just to note, Google makes an AUTH for the replacement phone on your creditcard. (if you don't send it back they'll charge you for the phone).

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This is just an update for you all. Here's my story. I had a Nexus One and had it swapped due to volume key not functioning properly.
The new one I got, I rooted after close inspection and after 2 weeks got dust under the screen. I sent it in after getting my swap ( which is messed up now too).
after 3 weeks I got an email saying my repair quote was done. I checked it out and they wanted $196.00. I called and they didn't know what it was for. They said they would escalate the matter. Also on their quote page, you have an option to comment when you deny the quote to be contacted. I messaged them about my problem and everything.
A week has now passed and I haven't gotten a call. Out of curiosity I went back to check my ticket status, and it has changed from my quote being ready , to the ticket being completed. Seems someone got my message. Now time to root it.
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A completed ticket could mean a couple of things... either they fixed it for you or they're sending it back and charging your card for diagnostics. You should call HTC asap.

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I received my DVP yesterday (after wating for a LONG time to get it), everything is working fine except my ability to make and receive calls.
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[Q] Problem with getting phone back from HTC Repair Centre

Hi
Can anyone give me some advice?
I have now been with out my phone for over three weeks. I originally sent it back to HTC as the touch screen stopped work. I got the phone back 8 days later but the first day of using it the phone crashed in a big way and would not boot back up, on top of that the magneto (compass) didnt work. I sent it back the next day and have still not had it back.
They keep sending it back and forth between test and repair as they keep finding that they cannot fix it so try to repair it again it then fails the test and its back to repair.
I am just not getting anywhere with them. They will not send me the phone till the are 'happy' that it fix but they cant fix it and they wont send me a replacement.
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Any help would be great.
Thank You in advance
Nick
I bet they've lost it, but are holding off admitting it till they can decide who to blame/how to blame you..
I hope not.lol
They did tell me 2 days ago that they didnt know where it was, that was over a week after they had it back. Then they said that they found it and went on to say that it had been repaired and failed the test so was back in repair.
I know they have it as they arranged the courier and I've checked with UPS and they have delivered it, so i have the confirmation.
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Have you tried factory resetting your phone?
Sent from my Galaxy S5 G900P running R.D.D.T Mystery Build v1.1 using Mystery Build Stock Kernal
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Anybody?
I did this as well- I was able to use a tool to unroot it, and sent it back and they were none the wiser.
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