Hi
Can anyone give me some advice?
I have now been with out my phone for over three weeks. I originally sent it back to HTC as the touch screen stopped work. I got the phone back 8 days later but the first day of using it the phone crashed in a big way and would not boot back up, on top of that the magneto (compass) didnt work. I sent it back the next day and have still not had it back.
They keep sending it back and forth between test and repair as they keep finding that they cannot fix it so try to repair it again it then fails the test and its back to repair.
I am just not getting anywhere with them. They will not send me the phone till the are 'happy' that it fix but they cant fix it and they wont send me a replacement.
I really dont know what to do!?
Any help would be great.
Thank You in advance
Nick
I bet they've lost it, but are holding off admitting it till they can decide who to blame/how to blame you..
I hope not.lol
They did tell me 2 days ago that they didnt know where it was, that was over a week after they had it back. Then they said that they found it and went on to say that it had been repaired and failed the test so was back in repair.
I know they have it as they arranged the courier and I've checked with UPS and they have delivered it, so i have the confirmation.
This is so frustrating
Related
Really annoyed as i sold this phone to a freind and now the touch screen doesnt work for him at all, i hard reseted to see what this would do! and nothing worked and couldn't get past the "tap screen to start device" screen as the device wont recognize a touch! wat da hell! really annoying any ideas ?
Need help urgerntly!!
I have a Touch Dual with the same issue. I actually have been looking for a take apart guide for this phone to check the connections.
I sent mine back for service, and I didn't get charged for it. Since it wasn't my fault, thus under garantee ;D
touchscreen
hi, ive got the same problem, was working fine for 4 months and then slowly stopped working - now its completely not working. cant send it back cos its not under warranty - cid unlocked/sim unlocked. please help? thanks!
Evidently a Hardware problem, I shall look into wether it is still in warrenty if not i dont particularly mind paying to get it repaired (within reason, I.E not an stupid price.) I get the phone back friday from my friend hopefully, and will look into it a bit more then.
I'm not really on these forums anymore as I bought an i-phone I'll pop back now and then to see how you guys are getting on and how this thread develops.
Hopefully will have some news about this for you soon guys!!
I wish sending this phone in was an option for me. I'm in the states and this is a Euro-Nike. I'm sure it's out of warranty by now anyway and it's not worth it to me to send it it.
Hey Folks
Thought i would share this with u ( sorry if mentioned before did do a search ).
On friday morning X1 was working sweet as per usual. Got to about lunch time (finished work early in the pub lol) and my X1 started playing up.
Was using my X1 as normal and received a txt flipped out the keyboard then all of a sudden my screen cut out. Put it back to portrait mode and pushed the power button twice and the screen came back. Tried again in landscape and the same thing happened screen just went.
So i thought i have got a couple of rom images on my sd card i will try flashing with a different rom. Anyway tried that same thing happened. Put the phone back in to bootloader and tested again same thing happened again so i knew then this was a hardware problem.
Anyway took it back to O2 store saturday morning and they sent it off for repair ( lets hope it comes back ok).
Just thought i would share my dissapointment.
Scott
P.S. this was 1 of the very 1st X1's that came out i got it in november....
Well just got my X1 back but my old 1 was non repairable so they gave me a brand new handset
What a bonus lol
Just thought i would share..
hey i just experienced the same problem....i have a question for you...i have flashed itje's touch-it 7 rom...should reflash the stock rom to take it for repair so that the guarantee is valid or just take it to the shop as it is??
Definately put the official ROM and Hard-SPL back on.
crabby
how can i do that?can you plz give me a link or sthg..
i'd say your problem was not software but hardware, maybe opening the keyboard unplugged somehow the wire that connects the screen to the phone. repair center should just have had to change that wire to fix the problem.
lucky you.
Just to let you all know i gave my phone back to o2 with a winmo 6.5 rom on it and nothing was said....
Hi!
I was sitting down and cleaning my display with a fiberclouth that was in the case with the screenprotector. I was not using any hard preassure or anything.
When I was finish cleaning the touch function don`t work anymore! It does not respond to any touch, but hardware keys work perfect.
I have tryed hard reset also.
The mobile works great when I am using it trough MyMobiler with my computer.
Anybody who has experience somthing simular?
Hope the I can return it. It is under 2 months old!
Well contact HTC directly, just say your Touch screen doesn't response anymore and they should help you! I hope all goes well GL.
I had the same problem. I contacted HTC and they gave me the address of the local service center. The techician replaced the screen and the repair cost was covered by the warranty.
panart said:
I had the same problem. I contacted HTC and they gave me the address of the local service center. The techician replaced the screen and the repair cost was covered by the warranty.
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Click to collapse
Ok!
I have sent my device to my local service center now!
Hope they will fix it fast! How long time did you wait, and do you know what exactly they fixed?
I waited 3 days. They replaced 3 parts: SUB-ASSY, LCM, LEO.
I asked them what those parts are and they said it's complete LCD with touch panel.
Hey, yesterday i got the same problem.
Seems to be that there is an hardware-error?
I send my phone back today to get a new one, or, to get the repaired one. (last would be nice because i forgot to backup my contacts )
specialdune said:
I send my phone back today to get a new one, or, to get the repaired one. (last would be nice because i forgot to backup my contacts )
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Sorry to tell you this, but even if it is the same phone, they're 99% sure to do a factory reset before sending it back.
Finally I got my phone back!
They have replaced the LCD, touchpanel and some small parts.
It took a while, but I bought the Nexus one after I sent my HD2 in. Funny to test it, but when I recived my HD2 yesterday, I remembered why this is my primary phone! =)
I just love the LEO!!!!
Let`s hope that this problem I and a couple of others have had is not a common hardwear problem!
NONONONONO!!
When I tryed to take a picture now, the blitz don`t work.
It is the first time since I recived it from the repair I tryed the cam, so it must have happend there!
Anybody know if it can be a softwear problem?
Hate to send the phone to repair again! The are using so much time here in Norway!!!
akilles_ said:
NONONONONO!!
When I tryed to take a picture now, the blitz don`t work.
It is the first time since I recived it from the repair I tryed the cam, so it must have happend there!
Anybody know if it can be a softwear problem?
Hate to send the phone to repair again! The are using so much time here in Norway!!!
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Click to collapse
the flashlight doesn't work when the battery is low. after a full charge, try it again.
I have a full battery! =(
Maby I have found out something!
I downloaded a app from opnmarked, htorch is the name.
When I try opening it, I recive a error that says: Error finding the DLL or the "camera_Init" entry point: Can`t find PInvoke-DLLen HTCCamera1.dll
Anybody knows something that can help?
I received my DVP yesterday (after wating for a LONG time to get it), everything is working fine except my ability to make and receive calls.
I can only hear sound when the phone is in speaker mode, I was therefore wondering whether I had a setting that needed to be changed to 'hear' the phone call normally or if I need to send the phone back and wait a long time again for a new phone to arrive.
Please help : (
I'm having the same problem although it just started this morning. I've had my unit since Feb...
Trying a hard reset now but the tech at Tmobile said it may be a hardware issue...
Will wait and see after updates...
If anyone else other than the OP and I have encountered this problem please let us know if it's salvagable or will we have to deal with Dell and get a replacement...
Well mine didn't work since opening the box. Called Dell and they set up to send me a replacement. A week after Called them again to see what had happened with the replacement and they said they cancelled it. Now they're going to send me a 16gb version. Let's see how that goes~
I just sent mine back as they were going to 'repair' my phone over a 30 days period..I so sent it back and got a refund...
I called dell on Tuesday to report the problem. I told the techsupport guy that I've done the hard resets, etc. and none of it has worked. So the guy said he will get a dispatch put in to get me a replacement.
I told him that I am traveling internationally on Friday (really) and that if it can't get here by then, to just hold off on it. He said he will try and see.
The call to get a guy and obtain a dispatch number took me 5 minutes only!
Yesterday I got a call saying that the phone has been mailed (OMG!) and to watch for it Thursday (today). But little did I know, I got the phone less than 3 hours after the call...
The new unit is working great and I have to admit, Dell definitely cleaned up their act from a few months ago...
Hope the rest of you have a good Dell experience like I did!
I asked Verizon to help me with my phone, as it booted into TWRP and not the OS, because I accidentally accepted the OTA update. So they are sending me a replacement, because I pretended I didn't know what happened, and I said I looked up how to back up android and It said to install an app and I installed it and it had a loading bar that just said done. He is sending me a replacement because of this, and he said the broken phone is being sent to LG for repair. I am rooted, but when they find out (if they do) Will they fine me? or will they just try to fix it? The guy said they will only fine you if it has any physical damage. The replacement is coming tomorrow and I have to send the broken one back within 5 days of it arriving. Unfortunately, I found out the next day how to get out of it, but oh well. Its too late now. But will they fine me or force me to give back the replacement?
Anybody?
I did this as well- I was able to use a tool to unroot it, and sent it back and they were none the wiser.
Verizon will charge you the full amount because it's technically out of warranty once you mod it. However, LG doesn't care if you send the phone directly to them.