Database Users

HD2 Vodafone Customers beware!!

Ok, so the vibrate feature no longer works on my device. Whether it be the vibrate profile (phone stays silent but no vibrate), Haptic feedback is no longer working in keyboard and neither is the haptic feedback in HTC Sense and inc bootup.
I sent detailed info on my fault, phone was sent last friday. Vodafone sent me a txt saying they had received my device on Monday morning and then sent me another txt at 19:50 saying that the device is on it's way back to me fixed and would be with me tomorrow by Royal Mail and make sure someone would be in.
I then took the day off unpaid and the device never arrived until this morning. I was so excited to get it back but already annoyed due to losing pay yesterday. Opened box and there was my baby. I popped in my battery and no vibrate during boot?? No haptic feedback in keyboard (checked settings)??? Then tried vibrate profile and rang my phone, surprise "No Worky" phone silent and no vibrate. ??? Checked accompanying documents. One is a check list from engineer. As Follows:
"Reported fault Resolved Tick (No it's not)
Data Content Cleared Tick
Latest Version Software Same as sent
Established Live Call Tick
Incoming Audio (speaker) Test Tick
Display Test Tick
Keypad Test Tick
Imei: *********************
Date Test Completed 25/01/10"
Then letter says:
"hank you for sending your phone to us for repair, we are pleased to say that the fault has been fixed.
What we've done
One of our engineers has throughly tested your phone. The fault on your device has been corrected by upgrading the software to the latest manufacturer approved version. If you mentioned any other faults when you booked the repair, these will have also been fixed.
As part of the repair process, we have given your phone a full internal service including upgrading the software inside the phone, as this is how many faults are fixed. The software is responsible for many aspects of how the phone actually works and though you may not expect it, upgrading the software can increase battery life and memory capacity, and provide you with a more up to date phone.
If you need us again
You can pop into the shop or call customer services, blah blah blah."
Well what BULL. The software is the same as previous (before sending) Phone has not been fixed. I lost a days pays (although my choice I surpose for doing as they asked) And I'm now worse off.
I popped into vodafone store and they said they could do nothing as they dont sell that phone instore and were not even aware of the model. See said call 191 from phone. And all they would do is send it off again. I'm reluctant to do this as I'd be without a phone for further number of days. working virtually non-stop over next couple of weeks so being in to recieve the phone may be a prob. I just feel like taking they phone and both signed documents to a solicitor.. They clearly state it's been repaired but it's not. Exactly the same as was sent. Well as soon as contract is up with vodafone I'm going back with O2. First time with Vodafone and also my last!!
Sorry for the rant. Any Idea's? What would you do? Should I send it off for repair again or demand a replacement or just shut up and take it like a *****???? Thanks for listening... Anyone a Solicitor?? lol

Just for reference, the shops, the internet shop, and the phone shop are 3 different branches of the same company. They do not share deals, devices, staff, or even knowledge. This is quite common, and normal for most (if not all) of the major providers.
Anyway, I'd ring back and just explain to them what you've explained to us. Try and stay calm with them but be very persistent. Don't end the call till they've acknowledged what the fault is by telling you what they've recorded on your notes, and they've agreed to once again collect the phone.
If you do need a phone while it's away (do you? You already received text messages from them last time it was away), they may be able to arrange one of the shops to do you a loaner for a while, but it will be a piece of crap that will make you blush when you have to pull it out in public.
My best advice would be to not get angry on the phone with them. It's done, and the person at the other end of the phone isn't responsible for the problem. Too many people start these conversations aggresively, and that won't get you any further. If I was CS staff and someone rang up and started ranting at me immediately, I'd be disinclined to be as helpful as I could.
I know it's crap, but it is what it is, and the phone simply needs fixing or replacing.
Good luck, and let us know how you get on.

Thanks for your quick reply. The only reason I popped in store was because the letter said I could and I was going into town anyway so took my chance. I was very pleasant on the phone (couldn't have been anything else as I have a really sore throat and a blocked nose, lol) In fact i'd say that the Welsh guy from customer services is about the only thing Vodafone currently have going for them. He was great and very polite. Just waiting on his supervisor calling me for a chat but said it could take up to 48hrs.
Will keep you informed, Just cant believe they say that the problem is fixed. Well gonna keep smiling and looks like i'll have to use my mates pink flip up phone again for a while. uughhh, I'm not gonna hear the end of that I can tell you.

I Called Dell and asked about the issue my DVP was having...

I called dell to complain about my replacement DVP having these issues:
1) it freezes up and crashes constantly if I try to use WiFi
2)when I connect it to my Windows 7 64bit PC, zune runs extremely slow.If I unplug the phone, zune will speed back up to normal.
...They "did some research" for about 3 minutes, and came back with,
"The wifi issue will be fixed in an update comming soon, and the issue with zune on the pc will be fixed in an update coming soon."
wtf? haha..
well I asked the rep if he had a date on when that update would be coming out or at least a time frame and he said "no, it is just coming soon"...
So I asked the rep could I then get a refund, because the update may come way too late for my liking and by that time I will no longer be able to get a refund...
he then proceeded to try and give me a refund, but I stopped him to ask how much it would be for, and he replied that it would be 249 or so (the same price I paid to get the replacement)... so I then asked what about the phone I sent THEM? I would be out of a phone so I requested that they give me a refund for the price of a new device possibly -just to get my idea across at least...but he said he could not do that and so I asked to speak with a manager and told him that it was nothing personal -so he seemed like he was transferring me, then came back on after having me on hold and asked for my service tag again..he said his manager was on the phone with someone and would be with me right after that so he put me on hold again...then actually in stead of being on hold I was hung up on...I cant recall if I heard the waiting music or not ATM, but I know I heard a click after a while and the operator came on (the one like if you leave the phone off the hook for a while etc...).....
wow... what do I do?...and do you think the rep intentionally hung up on me?

call back and instantly ask for a manager. Hopefully their PC systems should have logged who answered the first call and you can complain.

DVP crapped today with worst experience with Dell...........

Well today my DVP decided to crap on me today. Phone started acting weird for some reason. While I turned the screen on to check for some things for trip im taking this weekend I noticed some of the icons not refreshing and usually when this happened it took a couple seconds for them to refresh. The Tiles would be blank or have stars for the image in the app list. After noticing they never refresed I decided to power cycle the device. Once I did that The phone did not leave from the Dell logo start up screen. I then attempted to do a battery pull, first one sine the update. Pulled the battery and the same result came about. The phone would not start up it just sat at the Dell logo screen. Left it there for about 5 minutes same result.
So I call Dell to be a refurbished replacement as they usually do. I was hung up on three times before successfully getting a CSA that knew what they were doing and finally did some homework on my account. A problem stemmed from when I got my second replacement device. I guess the service tag on my second device was never turned over into my name and it still was in the name of the original owner.
The service over at Dell is absolutely sub par. It literally pissed me off that nobody could help me enough to look deep into my files to get me a replacement device. I had to curse out the last lady in order to get a device literally. Then didnt want to transfer me to management or anything. The CSA's absolutely suck over there and Dells needs to do something about that. They all sound Indian not that I have anything against them but its hard understanding sometimes and most of them seem to never know anything.
This experience has really lead me to really think twice about keeping this refurb they are about to send me. Its bad enough I have to go without a phone for about 2 days and I wont have a phone for my trip when I leave Friday. I asked the lady to overnight the phone and she stated she couldnt do that. After I explained to her my cell phone is my house and cell phone they still didnt care. I paid full price for this device and this is how I get treted. Dell you really dropped the ball on this one and this will be the last experience I will have with your company ever.

next time, try this: http://support.microsoft.com/kb/2530409#method2

DVP won't power up!

So here's the situation.
I had a mango beta2 installed on my DVP and to install the firmware update i reverted back to NoDo which I did with 2 tries. Then I tried to install the firmware update which failed like 6 times and at the last time, the phone was restarting, by Zune, and it wouldn't turn back on for a very long time. I canceled the update with the cancel button and disconnected the phone and couldn't have the phone to turn on since.
Whenever I tried to turn it on, the physical keyboard flashes. I though maybe it was out of juice so I charged it for 20 mintues which should turn on the phone automatically if it was working fine. I have the phone charging almost an hour by now and still can't power it up.
The keyboard is keep flashing away and the power wouldn't turn on!!!

Have you tried pulling the battery out for a few seconds. Then re-insert and try again.

Well, I tried pulling the battery out for a bit and putting it back in but that didn't work. As a final resort I call Dell and expained my situation and I will be sent for a replacement phone. They told me it would take about a 5 - 7 business days so for now I am using my HTC HD2 with nand android. Needless to say I miss my windows phone 7.

I am facing the exact same problem. and bloody dell's community forum isnt working.
mind sharing me what no. u used to contact dell.
also if u've bought ur DVP from India or overseas??

varunverma said:
I am facing the exact same problem. and bloody dell's community forum isnt working.
mind sharing me what no. u used to contact dell.
also if u've bought ur DVP from India or overseas??
Click to expand...
Click to collapse
sorry for the late reply.
I called the Dell mobility support center. I got my phone but it's refurblished DVP which I am little iffy about but it's better than my almost 6 months old DVP I guess.
I got mine in the US with Tmobile as the carrier.

ok, I went there as well. they asked me to buy dell international support for 3000 Rs.
and asked me to produce an invoice.
WTF!
did they asked for the same from u?

I had this problem happen to me once. Plugged the phone in before bed and the next morning the alarm did not go off as the phone had shut down. I needed to pull the SIM card out and put it back in. Phone fired right up. Hope this helps anyone having the problem.

I've had this issue many times, first off i suggest you cool off, next, pull the battery out and literally wait 2 minutes

I had something similar yesterday (before the update) - first time. Managed to fix it using the instructions in the post below.
http://forum.xda-developers.com/showpost.php?p=11699369&postcount=10
Seems fine now.

varunverma said:
ok, I went there as well. they asked me to buy dell international support for 3000 Rs.
and asked me to produce an invoice.
WTF!
did they asked for the same from u?
Click to expand...
Click to collapse
Even I have the same problem. I took it Dell Service center, they asked me to get international warranty and said they can only replace and won't be able to fix, since they are not trained to fix this phone.

[Q] Help with epic issues

okay i been having issues with my epic
1. over heating when back to stock and still getting same problem
i mean i don't even use the phone an nothing
2. some parts of my screen are dead no response i have to tap a few times to get to work.
3. calling i cant hear people and people cant hear 6-10 calls are like that.
4. keys are skiping and or dont respond at times.
5. i get roaming warnings when im in a full coverage area.
well i call sprint they send me to a repair center, the first time they did a hard reset and blah blah long story short work for 2 days booomb happens all over again. then again send me to a new repair center they say were going to replace screen blah blah again long story short, again same issues this time roam is getting out of hand.
now question is how can i get sprint to switch my phone for a new one? im tired of wasting my time going here and there for a fix that doesnt fix anything. last rep told go back an let them know what its going on with the phone an they will fix it. what can i do ? what can i say to have them understand
that its not getting my problem fix.
ps im sorry if this has been ask or answered. and my grammar it sucks i know.

I thought they had a policy if you return it for the same problem 4 times they will replace it. Go back to the store and ask for a supervisor.

either get a supervisor involved, or find the customer retention line and give em a call. just gotta complain to the right people to get a replacement..

My wife has been having similar problems with her Epic. First, it would delay connecting on outgoing calls for 30 seconds or so. She got a replacement phone from the local Sprint repair center. The replacement eventually had the same issue. I rooted it, installed a new ROM, and for a while it seemed OK. Then, it stopped allowing her to answer incoming calls. Tried a new ROM. Same problems after a day or two. At some point, she started having issues with SMS, also (replies to texts she received wouldn't be delivered - she had to start fresh by composing a new text instead of replying, and even then, I think some would randomly just not go through). Eventually, the phone would refuse to wake after the screen went to sleep without a battery pull. So, I ODIN'ed back to stock, and took it to the Sprint store. I described the issue in detail. They played around with it for a while, and eventually told me it was working. I told again them that the problem never manifested unless it had been "asleep" for 5-10 minutes, and asked if they'd let it sit that long. The answer was no, so we let it sit for a few minutes, go to sleep, and then tried waking it up. Didn't work. So, they took it into the back again and replaced the screen.
That replacement eventually had screen troubles, where the screen would freeze and get all distorted with multicolored lines running through it whenever the keyboard was opened. So, they replaced the screen. The replacement screen has issues with the front "menu" capacitive button, and takes a lot of tapping/sliding/long-pressing to bring up the menu.
Now, she's getting the incoming call problems as well, and it's on a completely stock, unrooted. I think they may finally be about ready to give her a new model, but from what the guy at the store told her, it sounds like they'll only give her a new phone at upgrade pricing, not just swap it out. Hopefully, they'll at least let her get the new-ish Epic Touch, and the bugs are gone. I might try to steer her into something HTC instead, as I've had an EVO 4G for about a year and a half, and I still love it, except if they make her extend her contract, I don't want her stuck with a single-core phone for that long.
I/we are at the point where the phone is more trouble than it's worth, and while the staff at the local Sprint repair center are very pleasant, and seem to actually care about what they're doing, it seems like they just keep giving her the same phone back with a few parts swapped, or they really just don't know how to recreate the issues we describe to them, and thus can't diagnose the problems & fix them.