DVP won't power up! - Venue Pro General

So here's the situation.
I had a mango beta2 installed on my DVP and to install the firmware update i reverted back to NoDo which I did with 2 tries. Then I tried to install the firmware update which failed like 6 times and at the last time, the phone was restarting, by Zune, and it wouldn't turn back on for a very long time. I canceled the update with the cancel button and disconnected the phone and couldn't have the phone to turn on since.
Whenever I tried to turn it on, the physical keyboard flashes. I though maybe it was out of juice so I charged it for 20 mintues which should turn on the phone automatically if it was working fine. I have the phone charging almost an hour by now and still can't power it up.
The keyboard is keep flashing away and the power wouldn't turn on!!!

Have you tried pulling the battery out for a few seconds. Then re-insert and try again.

Well, I tried pulling the battery out for a bit and putting it back in but that didn't work. As a final resort I call Dell and expained my situation and I will be sent for a replacement phone. They told me it would take about a 5 - 7 business days so for now I am using my HTC HD2 with nand android. Needless to say I miss my windows phone 7.

I am facing the exact same problem. and bloody dell's community forum isnt working.
mind sharing me what no. u used to contact dell.
also if u've bought ur DVP from India or overseas??

varunverma said:
I am facing the exact same problem. and bloody dell's community forum isnt working.
mind sharing me what no. u used to contact dell.
also if u've bought ur DVP from India or overseas??
Click to expand...
Click to collapse
sorry for the late reply.
I called the Dell mobility support center. I got my phone but it's refurblished DVP which I am little iffy about but it's better than my almost 6 months old DVP I guess.
I got mine in the US with Tmobile as the carrier.

ok, I went there as well. they asked me to buy dell international support for 3000 Rs.
and asked me to produce an invoice.
WTF!
did they asked for the same from u?

I had this problem happen to me once. Plugged the phone in before bed and the next morning the alarm did not go off as the phone had shut down. I needed to pull the SIM card out and put it back in. Phone fired right up. Hope this helps anyone having the problem.

I've had this issue many times, first off i suggest you cool off, next, pull the battery out and literally wait 2 minutes

I had something similar yesterday (before the update) - first time. Managed to fix it using the instructions in the post below.
http://forum.xda-developers.com/showpost.php?p=11699369&postcount=10
Seems fine now.

varunverma said:
ok, I went there as well. they asked me to buy dell international support for 3000 Rs.
and asked me to produce an invoice.
WTF!
did they asked for the same from u?
Click to expand...
Click to collapse
Even I have the same problem. I took it Dell Service center, they asked me to get international warranty and said they can only replace and won't be able to fix, since they are not trained to fix this phone.

Related

[Q] Suddenly won't boot, help

I have a Galaxy S as shipped by Bell Canada. It doesn't have the 3 button download mode so I'm staying away from 3rd party roms for now.
It is unlocked and rooted. All has been well until today. I had it off for a while to use the SIM in another phone. When I turned it back on it asked for the SIM unlock code. I Dismissed that and checked the phone, all seemed well other than no SIM activation. I turned it off and removed the SIM and now it won't boot. I get the usual logo, the song, and for a long time the S logo. If I wait long enough it then appears to be off. If I press the back or menu key they will light up but that's it. I can't do anything else other than pull the battery.
I tried the hard reset with holding volume down and tap the power button. That only turns it back on with the same problem. The actual SIM is fine and working in another phone.
Is there anything I can do? If I could hard reset it I'd take it back to the store but I hesitate for now while it still contains my data.
this is a problem i have just posted about a couple of mins ago
but i can get it recovery mode and fatory reset with the vol up, home and power
then it will boot but obviously i have to then reset everything from scratch which is really annoying so anyone got any idea re this
lucky for you that you can get into recovery. Right now I'd be happy with a hard reset, it doesn't take long to rebuild the setup. I'd like to know who decided to remove the recovery mode, that's evil and keeps me from simply resetting the device.
its all the apps re downloading and installing them and resetting up accounts and swype and all that lot need a fix asap
do you know what version of andoid you are running
yes but at least you can get a working phone again, I can't without being able to get into any boot menus. Honestly it only takes 30 minutes to setup again from scratch. I'm on 2.1 and what I find at least on my HTC when it had 2.1 is that I setup the google account, let it sync contacts etc, then from Market Downloads I'll see listed all my apps that were previously installed. As long as I don't leave that screen I can install each app one after the other. Or a proper backup....
Any other magic key combos to reset this thing???
did you try hooking up to kies?
Yes but that does nothing since it never fully boots.
3rdcoast said:
I have a Galaxy S as shipped by Bell Canada. It doesn't have the 3 button download mode so I'm staying away from 3rd party roms for now.
It is unlocked and rooted. All has been well until today. I had it off for a while to use the SIM in another phone. When I turned it back on it asked for the SIM unlock code. I Dismissed that and checked the phone, all seemed well other than no SIM activation. I turned it off and removed the SIM and now it won't boot. I get the usual logo, the song, and for a long time the S logo. If I wait long enough it then appears to be off. If I press the back or menu key they will light up but that's it. I can't do anything else other than pull the battery.
I tried the hard reset with holding volume down and tap the power button. That only turns it back on with the same problem. The actual SIM is fine and working in another phone.
Is there anything I can do? If I could hard reset it I'd take it back to the store but I hesitate for now while it still contains my data.
Click to expand...
Click to collapse
Same thing happened to my phone, but a factory reset did nothing. The internal SD card gave out. Phone is now sent away for 3 - 6 weeks awaiting repair.
my phone did this to me today too, I was just about to post about this when I saw this thread.
So its an SD Card problem? theres no hope of getting it fixed without sending it in?
Yes I think it is the internal card meaning there isn't anything good enough to reset to. I walked the phone over to the store and I'll have to wait for new stock next week. Actually I'm lucky they will exchange it since I bought it outright which apparently is "against policy" even though they list a no contract full price. We'll see how it goes next week but overall I despise the telco industry in this country.
3rdcoast said:
Yes I think it is the internal card meaning there isn't anything good enough to reset to. I walked the phone over to the store and I'll have to wait for new stock next week. Actually I'm lucky they will exchange it since I bought it outright which apparently is "against policy" even though they list a no contract full price. We'll see how it goes next week but overall I despise the telco industry in this country.
Click to expand...
Click to collapse
i went to best buy today to try and exchange it, and apparently they only have a 14 day exchange policy with phones despite it saying 30 day on the receipt, anyhow i phoned samsung and they said i have to go through bell, even though im using the phone on telus, so that should be interesting.
So all the people that are having this problem have the Bell model?
Today i got mine off eBay, as soon a i turned it on, i get exactly the same thing.
It wont load into Android, i see that galaxy S logo and then black screen.
If i go into recovery i see "cant mount SD Card".
The more is search this forum the more i see that all the people with this problem are owners of the Bell i9000M model.
I seriously think they have some defect with the manufacturing line of the phone.
Have you guys installed any firmware on your phone before this happened?
mine is like that out of the box.
Mine is the same Bell model. There seems to be some issues with them which makes the lack of download mode even more dangerous. Right now it doesn't feel like the warranty is going to cover us for problems not our fault. I hope they replace it next week but if it still lacks download mode I'll remain nervous.
Seems like everyone is with the Bell model but my questions is:
Have you guys installed another firmware than the factory one which caused this to happen?
Are you running Stock?
We need to try and narrow this down as i am seeing too many posts about this issue, and they are with the Bell model.
clubtech said:
Seems like everyone is with the Bell model but my questions is:
Have you guys installed another firmware than the factory one which caused this to happen?
Are you running Stock?
We need to try and narrow this down as i am seeing too many posts about this issue, and they are with the Bell model.
Click to expand...
Click to collapse
i put new firmware on it last week, can't remember what it was but it was upgraded through kies so it's one samsung pushed to me, not a froyo unstable one.
bigc_13 said:
i put new firmware on it last week, can't remember what it was but it was upgraded through kies so it's one samsung pushed to me, not a froyo unstable one.
Click to expand...
Click to collapse
Thanks. if it was pushed to you via Kies i assume you were running stock JH2.
So it just stopped booting out of the blue?
To the OP: have you install any firmware on your device before this happened?
clubtech said:
Seems like everyone is with the Bell model but my questions is:
Have you guys installed another firmware than the factory one which caused this to happen?
Are you running Stock?
We need to try and narrow this down as i am seeing too many posts about this issue, and they are with the Bell model.
Click to expand...
Click to collapse
I haven't flashed any 3rd party roms. I did do the official update via Keis which even at the store today they reminded me that I should do the update.. That update seemed to go well and has been working for over a week until I turned it off for an hour. It still isn't clear if the disabled 3 button mode is hardware or software related but we all seem to have that in common too. So before they dismiss the whole thing and we get hosed over technicalities such as unlocking it should be clear that there are clear defects in these phones as far as I can tell.
I want to be comfortable that I'm not left out of hundred of dollars just because I choose to buy it outright and not be tied to contracts. Samsung has to play nicely because it is their phone. Bell has to play nicely because they are bringing them in and distributing to retail. What carrier I use should be irrelevant because the problems are not related to usage.
FYI, the clerks went off for conference to decide if I somehow got the phone against policy. Either they trust my story or I got mine moments before they got the memo about not selling outright.
clubtech said:
Thanks. if it was pushed to you via Kies i assume you were running stock JH2.
So it just stopped booting out of the blue?
To the OP: have you install any firmware on your device before this happened?
Click to expand...
Click to collapse
Same here, stock JH2 from Kies. Not rooted. Boots to Galaxy S logo, then black screen. Mine is sent in for repair... Almost two weeks now.
Seeing more and more of this being posted. There is obviously some issues with this phone.
clubtech said:
Thanks. if it was pushed to you via Kies i assume you were running stock JH2.
So it just stopped booting out of the blue?
To the OP: have you install any firmware on your device before this happened?
Click to expand...
Click to collapse
Our posts crossed..
Yes I believe mine had the JH2, the official keis offered firmware. I was looking forward to the biggie update at the end of the month so wasn't about to risk bricking before then. Irony stepped in anyway.
I'm a bit nervous until I get a new one. At that point if the 3 button mode still doesn't work I'll remain nervous that I'll get another potential brick.
edit-> yes, I simply shut it down for an hour or two to use the SIM in another phone to test that phone. At next boot it died. I knew something was wrong when the logo stayed up for much longer.
I have the 3 buttons enabled so it is not related to the 3buttons being disabled, however when i boot into recovery it clearly displays an error that it can not find the internal SD.
There is definitely something wrong with the Bell Galaxy S corrupting itself.
I bought mine from an eBay seller, he is saying the phone booted fine when he shipped it but when i opened the box today i only got this black screen after logo.
Gladly the seller will take it back.
Maybe this is why there are shortages everywhere in Canada. I hope the caught this up and are fixing it with the new batch.

Dell Finally Admits Freezing Issue

Well I was on the phone today with Dell Mobilty support telling them that my 3rd relacement is still freezing up and I want it replaced AGAIN..
The lady told me that they were made aware of the problem that people are having on Thursday (Finally) and that it has been escalated, and tht they are working on fixing it. She said I could go ahead and order my 4th replacement now or I could wait for a couple weeks and call back to see if it has been fixed and than order it.
I chose to order it now as I just assume that they relace the unit every week untill they get it right.
I thought the freezing problem had something to do w/ WP7 OS... Whats the built date on your 3rd unit. Please keep me updated about this issue.
Thanks.
The freeze issue is a Dell problem.
And the build date of the 3rd unit is 1-13-11
Crimson Lotus said:
I thought the freezing problem had something to do w/ WP7 OS... Whats the built date on your 3rd unit. Please keep me updated about this issue.
Thanks.
Click to expand...
Click to collapse
I've got the HD2 running the hacked WP7 ROM from DFT on a SanDisk class 4 8GB card... and I can tell you that it doesn't have the same freezing problem as the DVP. I have never, ever seen the People tile fill up all nine squares.
Seems like they need to fix how their 512mb of RAM is being addressed by the OS at a fundamental level. If one part of the OS is expecting the whole thing but another part is only providing half of it, that would explain a lot.
millerliteguy said:
Well I was on the phone today with Dell Mobilty support telling them that my 3rd relacement is still freezing up and I want it replaced AGAIN..
The lady told me that they were made aware of the problem that people are having on Thursday (Finally) and that it has been escalated, and tht they are working on fixing it. She said I could go ahead and order my 4th replacement now or I could wait for a couple weeks and call back to see if it has been fixed and than order it.
I chose to order it now as I just assume that they relace the unit every week untill they get it right.
Click to expand...
Click to collapse
Is yours 16 or 8 gig?
16gig...
My 4th DVP will be here tomorrow
I'm on my second 16GB and I'm not having as many freezing issues. It seems like when I am on certain WiFi routers it will freeze more than my home router.
The only issues I'm always having is the Bluetooth not staying connected to my car or to a headset.
I have the HD2 now a HD7 that works flawlessly in my car so I hope an update will fix this.
I get a similar issue, though it seems to be worse in some phones than others--namely, when left overnight, the phone eventually "crashes" so that hitting the power button just flashes the three lights, but doesn't actually bring the screen back on.
Anyone else having a similar issue?
Also having the same freezing/crashing issue here. The only way to get the phone back is to yank the battery. I just spoke with Dell tech and they tell me they can't ship out new phones anymore because of this being a known issue. That I will have to wait for the March update that is supposed to fix things.
I also let her know about the RAM issue. I am only showing 225.02, and she said they ship with 256, not 512. I asked her why they specced it out at 512 on the site, as well as Msoft and every review, and she simply said she understands it has 256, and that it is what it is. Nothing I can do about it.
It's always good to have a company know what is going on with their products
Do carriers have the final say on what phones can receive the WP7 updates? I'm a little worried that T-Mobile may not push the updates into our Dell Venue Pro phones. I'm not 100% convinced T-Mobile supports this phone, despite the phone supporting T-Mobile's 3G bands.
gmontem said:
Do carriers have the final say on what phones can receive the WP7 updates? I'm a little worried that T-Mobile may not push the updates into our Dell Venue Pro phones. I'm not 100% convinced T-Mobile supports this phone, despite the phone supporting T-Mobile's 3G bands.
Click to expand...
Click to collapse
They can block one update, but the next one has to be released, according to Microsoft. However MS initially promised that carriers would NOT have any power over updates so to be honest, it seems the carriers are the ones in total control of updates so anything could happen.
Desynthesis said:
I get a similar issue, though it seems to be worse in some phones than others--namely, when left overnight, the phone eventually "crashes" so that hitting the power button just flashes the three lights, but doesn't actually bring the screen back on.
Anyone else having a similar issue?
Click to expand...
Click to collapse
03/23/2011: I have been using the phone for about 22 hours with no problems. Before going to sleep, I never did put the phone to charge but the following morning the phone still had around 75% battery life. So I decided to have it charge for about an hour before leaving. When I went to check on the battery, the screen did not power back on. As Desynthesis mentioned, hitting the power button just once would just flash the lights of the back, windows and search icon. I held down the power button but neither would it shut down so I had to pull the battery. Is anyone continuously experiencing this issue on their Dell Venue Pro?
uKnowChinchilla said:
03/23/2011: I have been using the phone for about 22 hours with no problems. Before going to sleep, I never did put the phone to charge but the following morning the phone still had around 75% battery life. So I decided to have it charge for about an hour before leaving. When I went to check on the battery, the screen did not power back on. As Desynthesis mentioned, hitting the power button just once would just flash the lights of the back, windows and search icon. I held down the power button but neither would it shut down so I had to pull the battery. Is anyone continuously experiencing this issue on their Dell Venue Pro?
Click to expand...
Click to collapse
It happens once in a while on my otherwise stable phone. I can reboot it by holding power for about 10 or 20 seconds though - usually until the keyboard light turns off. I've never had to pull the battery.
pjfan75 said:
It happens once in a while on my otherwise stable phone. I can reboot it by holding power for about 10 or 20 seconds though - usually until the keyboard light turns off. I've never had to pull the battery.
Click to expand...
Click to collapse
Thanks pjfan75, I'll make sure to give that a try if it occurs again. I do have one question though. Would it matter if I have a password lock on my phone for this method to work?
uKnowChinchilla said:
Thanks pjfan75, I'll make sure to give that a try if it occurs again. I do have one question though. Would it matter if I have a password lock on my phone for this method to work?
Click to expand...
Click to collapse
Not sure. Are you able to power off the phone if it's locked with a password otherwise?
pjfan75 said:
Not sure. Are you able to power off the phone if it's locked with a password otherwise?
Click to expand...
Click to collapse
So I've tested it out and the phone does shut off even when it's password locked. So if the issue with the screen occurs again. I'll just use the method you mentioned earlier. Thanks!

DVP crapped today with worst experience with Dell...........

Well today my DVP decided to crap on me today. Phone started acting weird for some reason. While I turned the screen on to check for some things for trip im taking this weekend I noticed some of the icons not refreshing and usually when this happened it took a couple seconds for them to refresh. The Tiles would be blank or have stars for the image in the app list. After noticing they never refresed I decided to power cycle the device. Once I did that The phone did not leave from the Dell logo start up screen. I then attempted to do a battery pull, first one sine the update. Pulled the battery and the same result came about. The phone would not start up it just sat at the Dell logo screen. Left it there for about 5 minutes same result.
So I call Dell to be a refurbished replacement as they usually do. I was hung up on three times before successfully getting a CSA that knew what they were doing and finally did some homework on my account. A problem stemmed from when I got my second replacement device. I guess the service tag on my second device was never turned over into my name and it still was in the name of the original owner.
The service over at Dell is absolutely sub par. It literally pissed me off that nobody could help me enough to look deep into my files to get me a replacement device. I had to curse out the last lady in order to get a device literally. Then didnt want to transfer me to management or anything. The CSA's absolutely suck over there and Dells needs to do something about that. They all sound Indian not that I have anything against them but its hard understanding sometimes and most of them seem to never know anything.
This experience has really lead me to really think twice about keeping this refurb they are about to send me. Its bad enough I have to go without a phone for about 2 days and I wont have a phone for my trip when I leave Friday. I asked the lady to overnight the phone and she stated she couldnt do that. After I explained to her my cell phone is my house and cell phone they still didnt care. I paid full price for this device and this is how I get treted. Dell you really dropped the ball on this one and this will be the last experience I will have with your company ever.
next time, try this: http://support.microsoft.com/kb/2530409#method2

[Q] Dell Venue Pro Stuck at Dell Logo

Well the worst has happened...
I have been running a DVP since March w/o any major hassles. Updated to NoDo fine, updated to Mango Beta (legit) fine, updated to Mango fine...
Then last night I wanted to setup my old phone to tether so I took my SIM out and when I put it back in the DVP it wouldn't boot - it was stuck at the logo screen.
I took the battery out and tried a couple of times but it never got past the Dell logo screen.
So having my restore points backed up from previous upgrades I decided to revert back to my previous restore point. I turned it on holding down the volume/camera button and Zune saw it no problem. I began the restore and it got to 49% then gave me an error saying it could no longer communicate with my device! So I started the process all over again and then it gave me a error stating that there is no restore point available!
Luckily I had a backup of my restore point, so I tried again but now Zune is stuck at 0% trying to restore!
Anyway I contacted Dell last night via their website but haven't heard back yet. The problem is that I purchased the device in the USA but I live in Australia so no local customer support! If I don't hear back from Dell soon does anyone have any direct Dell customer service email addresses I could try?
Thanks!
I have same issue! And I can't solve it anymore...
Have you tried to restore your phone with an oldest version of Zune before the mango update for exemple?
No I haven't... I no longer have the phone in my possession.
I contacted Dell and managed to get them to take a look at it (I'm in Australia so not officially supported under warranty). They think that it may be hardware fault with communication port. Anyway it is going to take a few months before I get a replacement model...
OK!
Can you tell me how you contacted them?
I tried many times but I have some trouble, DVP is not supported in France and the US support told me to call Germany support....
Any updates?
I know this is a really late reply, but I have the same problem with my DVP and even used this thread to "unbrick" it for no fault of mine. Had the problem reoccur 2 days later. Same old, same old, for no reason, out of the blue. Did the same things again to restore and took a backup of the entire phone this time using the "WP7 Easy Backup Tool" after installing all the apps. And last night my DVP died again (again 2 days after the last restore). So I'm doing the restore for the third time now and have no idea what the local (India) Dell Service guys will say about it, coz the phone was bought in the US (but it's been less than 5 months, still under warranty there for such things I guess.
Can you please tell me what happened with your respective countries and if you managed to get your phone replaced at all?
Thanks a million!
alienne said:
I know this is a really late reply, but I have the same problem with my DVP and even used this thread to "unbrick" it for no fault of mine. Had the problem reoccur 2 days later. Same old, same old, for no reason, out of the blue. Did the same things again to restore and took a backup of the entire phone this time using the "WP7 Easy Backup Tool" after installing all the apps. And last night my DVP died again (again 2 days after the last restore). So I'm doing the restore for the third time now and have no idea what the local (India) Dell Service guys will say about it, coz the phone was bought in the US (but it's been less than 5 months, still under warranty there for such things I guess.
Can you please tell me what happened with your respective countries and if you managed to get your phone replaced at all?
Thanks a million!
Click to expand...
Click to collapse
You know that probably could be the SD card being bad. I have a HTC HD7 that is doing that when it boots up and through some testing on the HD 7 I found out the sd card is bad. Try putting a new sd card and then reflash the unit. Good luck.
It's funny that all other WP7 handsets that I know of have a key combo for hard reset. With the DVP you actually have to replace the card and reflash it. Thank god someone took the time to post the DVP unbricking thread, because otherwise anyone with a dead SD card would be outta luck.
I'm not entirely sure what this guy is experiencing is a dead SD card, though. Every time I've booted a Windows Phone with a SD card not installed or not seeded correctly, it always booted to a "cannot read storage card" screen.
I just experienced that with a hd7. As any storage device ex hard drives, sd cards, ssd ... they all have potential to go bad in many ways. Bad sectors is one or just doesn't physically turn on anymore , which is what you were describing. Hey technosquid thanks again for the dvp rom you helped me in the other thread.
Technosquid said:
It's funny that all other WP7 handsets that I know of have a key combo for hard reset. With the DVP you actually have to replace the card and reflash it. Thank god someone took the time to post the DVP unbricking thread, because otherwise anyone with a dead SD card would be outta luck.
I'm not entirely sure what this guy is experiencing is a dead SD card, though. Every time I've booted a Windows Phone with a SD card not installed or not seeded correctly, it always booted to a "cannot read storage card" screen.
Click to expand...
Click to collapse
I just don't get how dell could miss that. It's a vital way to "rescue" your phone if you somehow mess it up. Dell should just stick to computer hardware.

[HELP] my Omnia7 will not stay in standby! it switchs on alone

Hello guys,
I have a very strange but really bad problem: my omnia7 can't stay in standby.
When I press the power button, to turn off the screen and go in standby (so not the full turn off), my Omni7 wakes up alone, going on the unlock screen. In the same time, the phone rings with the ring that is played when you connect the phone for charging.
I've tried reboot, reset, hardreset, removing the sim-card, turning on/off "battery saver options" ... still that issue :crying:
Anyone has an idea?
I've flashed with a cooked rom (xda-devs Omnia7 Tango V4.0)
my current config :
OS version : 7.10.8779.8
hard version : 3.1.0.4
soft radio version : 2424.11.7.2
hard radio version : 0.0.0.800
loader version : 4.10.1.9
SOC version : 0.36.2.0
Thanks to any ideas, because that problem is killing me
my phone started doing this late last night too! i thorght it was because rain had gone into the power socket but if others are having same problem at the same time maybe not?
has your phone been exposed to water at all recently? is your phone jailbroken? cant realy think of other reasons
the problem stops when the phone is plugged in. is there anything that can trick the phone to thinking it is on charge? I have wphtweaks installed but the options there are not able to stop it
Hi,
I can't remember if my phone has been wet :/ I take care, so my phone never received water. But when I'm outside, under the rain, it's possible.
Today it was better, just a few times my phone wakes up alone.
I'll give you feedback in the next days. Let me know about yours
I managed to trick my phone into silence a few times earlier but it was difficult and then only lasted 5-10 minutes.
if yours didnt get wet it seems unlikely to do with water but I left mine ontop of the aga after removing the battery and over a relativly cool part. A few hours later and it seems to be working fine now.
I will report back if the issue arises again.
EDIT: Ahhhh!! STOP THE RINGING!!! started again this morning
Mine too !
This morning ... the ringing awakening problem !!!!!
But it was better this afternoon.
Really I don't know what happens.
Are we only two persons in the xda world with this problem????
this is realy weird now! mine was doing it in the morning but since about 12pm - 1pm it has been fine! I feel like its something to do with an installed homebrew app maybe.
I also have a custom rom but mine was flashed a long time ago and much older than yours. not sure which version
EDIT (1:10pm GMT): no problems since yesterday
EDIT2 (1:30pm GMT): again i spoke too soon!
Did you guys get this problem sorted out? Had the same problem recently and tried all the suggestions in other threads (bend USB pin, Reset/Restore Device etc) but nothing fixed it, so after being woken at 3am by constant charging tone, took to T-Mobile shop. They said it was a software problem. I said I'd tried all that and the most likely cause I'd seen on the internet was a duff USB port.
Anyway, T-Mobile sent it off for repair and 7 days later - returned and fixed. The repair sheet said software upgrade, but the phone had been reset to bog standard Phone 7, so unlikely. The T-Mobile repair tracking site (excellent) which shows blow-by-blow trace of what and where, showed initial software upgrade/no fix but I used their "contact us" facility to suggest a USB problem and by magic the repair tracking log showed a replacement USB port.
BTW - had to resort to an iphone and HTC android while Omnia was off for repair. Now I know why I like Phone 7 and can't wait for 8. The iphone GUI is so last decade and Android GUI is really just a copy of Windows 6.5 with XDA developers' tweaks isn't it.
Hi Wuzzok,
what do you mean by "bend USB pin" ?
Anyway, it seems like it's finished for me. I didn't get tht strange bug (soft/hard bug???) for a very long time. I just hope it's really over !
Same problem
Hi Folks,
I have the same problem, too. Yesterday afternoon on my way home the phone started ringing with the USB plug sound and always started up itself from standby mode.
As I have a custom ROM (mi7ROM) I first thought it could be a problem with the ROM - although I could not really believe it since it was running stable for months now. I flashed it again and nothing changed - still ringing and starting up itself
I managed to get rid of the sound by deleting the entry in the registry key "Local Machine\Current User\ControlPanel\Sounds\BatteryCharging\Sound" but that does not solve the real problem.
After reading here and in some other WP7 blogs I am sure that this is a hardware problem with the USB plug unit. As my phone is just 11 months old I opened an online ticket at "SAMSUNG online repair service" who promise to answer in the next 24 hours. So I just have to wait and see...
actual state
neutom said:
Hi Folks,
I have the same problem, too. Yesterday afternoon on my way home the phone started ringing with the USB plug sound and always started up itself from standby mode.
As I have a custom ROM (mi7ROM) I first thought it could be a problem with the ROM - although I could not really believe it since it was running stable for months now. I flashed it again and nothing changed - still ringing and starting up itself
I managed to get rid of the sound by deleting the entry in the registry key "Local Machine\Current User\ControlPanel\Sounds\BatteryCharging\Sound" but that does not solve the real problem.
After reading here and in some other WP7 blogs I am sure that this is a hardware problem with the USB plug unit. As my phone is just 11 months old I opened an online ticket at "SAMSUNG online repair service" who promise to answer in the next 24 hours. So I just have to wait and see...
Click to expand...
Click to collapse
Samsung sent me an offer to send the phone in for repair - but what should I say, the problem solved itself. For two days now the phone works normal again. So I had to cancel the service call .
mine hasnt done it in a long time either. looks like its just a temporary thing. I wonder what caused it! For me it started after I was using my phone in the rain and the usb slide was open so thats my suspect.
You may be right. Mine is "quiet" now, since a long time. Water may be the cause.
Update
Hi folks,
mine is mostly quiet again, too. Only few incidents "happen" but they do not last very long - only a few minutes. It's somehow spooky but I do not want to send it in to Samsung now when the error it not constantly reproducible.
I agree with you that there might be a correlation with humidity although I am sure that it did never get wet and I almost always keep the USB-shutter closed. Who knows ...
Sent it in
Finally I sent it in for repair today. It started ringing permananently two days ago...
Now I have to wait and see.
Final state
Okay, I received it back... and it works.
First they did nod find and could not reproduce the failure and wanted to send it back - only with a new flashed image - but fortunately the technician called me and I could describe the problem again. After waiting a few hours, the fault appeared again and they decided to change the mainboard.
I hope, that's all :laugh:
Hello,
Me too it makes me after my omnia 7 is dropped in water, but problem solved.
Me too
WuzzoUK said:
Did you guys get this problem sorted out? Had the same problem recently and tried all the suggestions in other threads (bend USB pin, Reset/Restore Device etc) but nothing fixed it, so after being woken at 3am by constant charging tone, took to T-Mobile shop. They said it was a software problem. I said I'd tried all that and the most likely cause I'd seen on the internet was a duff USB port.
Anyway, T-Mobile sent it off for repair and 7 days later - returned and fixed. The repair sheet said software upgrade, but the phone had been reset to bog standard Phone 7, so unlikely. The T-Mobile repair tracking site (excellent) which shows blow-by-blow trace of what and where, showed initial software upgrade/no fix but I used their "contact us" facility to suggest a USB problem and by magic the repair tracking log showed a replacement USB port.
BTW - had to resort to an iphone and HTC android while Omnia was off for repair. Now I know why I like Phone 7 and can't wait for 8. The iphone GUI is so last decade and Android GUI is really just a copy of Windows 6.5 with XDA developers' tweaks isn't it.
Click to expand...
Click to collapse
Are you really sure that the problem is USB port.. Mine too behave like this. I've tried to remove battery, factory reseting, reflashing ROM. But nothing works. Mine is Samsung focus
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