I've had my S5 for a little over a week, and I've had an issue since day one. I've been unable to send or receive text longer that 11 characters. It just fails to send if it's longer. Shorter messages send fine. This is with the default SMS app and hangouts. The carrier (C Spire) has not been much help, but before I take it back, I thought I would ask here to see if anyone has any suggestions. I've already got the phone setup like I want, and I'd hate to have to do it again. Besides that, I figure I'd learn something in the process.
Thanks!
Have you tried factory resetting your phone?
Sent from my Galaxy S5 G900P running R.D.D.T Mystery Build v1.1 using Mystery Build Stock Kernal
If you've had the issue from day 1, factory reset the phone and try again. Then take it back to the shop for an exchange or get your money back and go elsewhere. If you buy any product and there is an issue soon after buying, do not waste your time - return and replace. You may only have 7 days or so for a full refund - otherwise you'll be stuck with a replacement from the same shop. If they have poor customer service or a bad batch then you're going to have fun. Not.
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I turned on my phone last night, pressed the camera icon in the list of programs and it disappeared and hasn't come back since?????
Then went to the picture and movie tab and pressed the camera tab (both for taking picture and movie) and nothing happens, no camera launches.
I've had the phone sitting in the cupboard for days and it's cold where I live so I wonder if it's possible that the camera hardware has frozen and the icon disappears because the system cannot detect working hardware?
I don't know but my phone is out of warranty and I am worried.
Would flashing a new ROM help do you think?
normally your phone should not be out of warranty yet, since htc offers a 24 months warranty.
and if the camera worked with your rom before, changing the rom should not be necessary, but maybe a radio/rilphone upgrade would help or a hard reset.
Thanks for the reply
I've emailed the local distributor of my phone (bad reputation for replies) who paralell import it from singapore so I might be out of luck.
Done several hard resets and also warmed the phone up to see if the camera hardware was maybe stuck from the cold but no luck.
Tried to burn a new rom (The EnergyRom looked good) and the software keeps complaining that it lost communication with the phone so I can't even do that. Tried 10 times already.
So, I guess I have to wait for the supplier but they said the warranty is only one year.
afaik htc generally offers a 2 year warranty, so they are probably the ones, you'd want to contact about that issue, but before actually sending it to them, make sure to flash back the stock rom, radio and spl.
As I said above, I tried burning a new rom but the software keeps complaining that it loses communication with the phone so I've given up.
Thanks for the suggestions though.
I absolutely agree with Chef_Tony.
You've tried enough to exclude everything. It must be a hardware issue.
I think you can check the production date via the sn below the batt. I would just go ahead with HTC and call them, and NOT your local dealer.
You can also open a ticket online but from my experience that is a waste of time since they will start asking stuff to do and email them again.
HTC provides 24 months of warranty in most areas and the sn will be enough for them to decide if it is warranty or not.
Also do not mention the custom roms as that will void your warranty, even if the issue was there on the stock rom!
So go back to everything stock, everything that you need is in the sticky on the rom page, and give HTC a call.
The ROM is a stock one. I mentioned in my above post that when I tried to burn a new one that the phone lost comms so I never could get a new rom on to test if the camera would come back so I am still stock.
HTC mentioned all the same things you guys did.
Spoke to my supplier, looks like I have to send this back. Damnation!!!!!
Okay, made a few mistakes about trying a new rom but under severe pressure since my father died so I can't comprehend much at the moment.
Will try all the steps later when I am less distressed.
Sellers have gone, phone is worse.
Just to update people, this post can be locked now.
Blue Fly Mobile are gone, nobody can find them. They told me to send the phone back for repairs and when I was just about to, they turned up missing.
Web site is gone, no contact anywhere and I read in many forums about their bad rep.
Camera still gone. Battery may last a day if that. Phone randomly cuts of calls when I make them or when people make them to me.
Looks like I will be waiting for the new Samsung Galaxy Tab 10.1 when it hits OZ as it's better for my eyes.
Now, how to convince my wife that I absolutely need it???
My note 3 has had lots of problems. Reboots and crashed quite frequently. After the firmware update it seemed better for a few days but now its back to freezing and rebooting all the time.
Did anyone out there have these problems and then exchanged your Note 3 for a new one that was trouble free?
Did your replacement have all the same problems?
I don't know if I should try to get my money back and get a different phone. This is very frustrating.
My One was having a problem of power switch,replacement came &working fine I love this phone,first one was made in Vietnam but replacement came Made in Korea...
If you haven't tried a factory reset (back things up) give it a shot. Cleared up my final issue. I had my replacement on order and it arrives today. Won't be needing it.
I did a factory reset. During the initial setup after the factory reset the phone restarted once in the middle of me typing in my gmail account info.
Will nothing help Lord...nothing?
:crying:
Oh and it says: (this is directly after a factory reset..nothing has been installed yet..no apps...nothing)
Security Information
An application attempted to access system......
Replacement
Snugglesthemonkey said:
I did a factory reset. During the initial setup after the factory reset the phone restarted once in the middle of me typing in my gmail account info.
Will nothing help Lord...nothing?
:crying:
Oh and it says: (this is directly after a factory reset..nothing has been installed yet..no apps...nothing)
Security Information
An application attempted to access system......
Click to expand...
Click to collapse
hi,
I took my phone back to Tmobile after 6 days due to issues. They gave me no problems.
This is exactly the same issue I have been having with my Note 3. Freezing up and constant restarting. It's been factory reset twice and even flashed. Nothing has worked. Can someone please help? I desperately need a replacement because I can't even use it for even a few seconds before it freezes up and goes into a reboot loop. I still have several months left on the one-year warranty. Can someone tell me how I can get a replacement from Vietnam? The website is entirely in Vietnamese and no other Samsung center will help. I've tried US, Australia and our own local center (Trinidad and Tobago), and even Amazon and the seller I bought it from. I'm now thinking of trying the UK. So far no one wants to help me and I am now at a loss. I just want to know HOW to communicate with the Vietnam manufacturers to get a replacement. I'm desperate.
See your identical post .
I asked Verizon to help me with my phone, as it booted into TWRP and not the OS, because I accidentally accepted the OTA update. So they are sending me a replacement, because I pretended I didn't know what happened, and I said I looked up how to back up android and It said to install an app and I installed it and it had a loading bar that just said done. He is sending me a replacement because of this, and he said the broken phone is being sent to LG for repair. I am rooted, but when they find out (if they do) Will they fine me? or will they just try to fix it? The guy said they will only fine you if it has any physical damage. The replacement is coming tomorrow and I have to send the broken one back within 5 days of it arriving. Unfortunately, I found out the next day how to get out of it, but oh well. Its too late now. But will they fine me or force me to give back the replacement?
Anybody?
I did this as well- I was able to use a tool to unroot it, and sent it back and they were none the wiser.
Verizon will charge you the full amount because it's technically out of warranty once you mod it. However, LG doesn't care if you send the phone directly to them.
I just purchased a s5 off craigslist for 350. Thought I did my homework and called Verizon to verify it wasn't lost of stolen. All checked out fine. So went ahead and purchased the phone, bought a sim card and called and activated it through Verizon. That all went find. But during setup of phone I get the abnormal factory reset screen. So I called Verizon, they told me to call Samsung, as I did. They told me to call back with my carrier on the line, again did so. At this point, both told me there's nothing they can do for me. That I needed to contact previous owner, so I did so. I said either give me the info or money back, they quickly said they would give my money back, (great!) we set a time up to meet and they never showed later that night they text me n said they have the info to call them. I did so but she said let me text it to you. Well that was yesterday morning, I've made several contacts to them with no response. So I went to the Web and also went to my brothers (which he is a developer, not a phone developer but he is much more knowledgeable than me). We looked for back doors, but all seem to be patched. I also recreated a Samsung account registering the phone to it, doing a factory reset, still nothing. Tried to flash it to a older version (4.4.4 & 4.4.2). But Odin couldn't get it to pass. I've tried calling the phone & text as its active but nothing shows up. I tried connecting ear phones to it and making the music screen come up, again nothing. I'm out of ideas and out of 350 at this post. hard lesson learned here about buying phones on Craigslist. But I figured I'd post this on here to see if anyone has any other ideas
Sounds like a big ole mess man im not sure if this will help but give it a go http://myandroid.nl/reactivation-lock-solution-for-galaxy-s5/ best of luck
Yeah completely retarded and I'm frustrated with myself for not looking into the phone more.. Unfortunately they have patched the bypass of the link you've posted.
Can you root the phone and install cm 12.1? defo wont nag you about accounts and stuff like that.
The reactivation setting is default on. That's what we believe is stopping Odin from allowing the root/flash to take place
UPDATE:
so after dealing with samsung for many hours, they advsied me to send my phone in. I did so, after receiving it back, the issue was enver fixed. called them back and was advised there was nothing they could do by sending it in (so i wasted my time and money even doing that). now beyond pissed i was advised to take it to best buy and they have a Samsung desk there and could flash it.. (which i attempted to do several weeks ago and they said they couldn't help me). ive tried flashing myself as stated before but had no luck. does anyone have any backdoors/fixes they know? if you don't want it to be publicly known, you can email me just ask for it and ill give you my email.
thanks a bunch, hopefully i can come to some fix
I called today about a warranty replacement and the guy is telling me that I need to send them my phone, they will attempt to fix it, if they cannot THEN they would issue me a replacement. A process he is saying could take up to 3 weeks! Is this the same process everyone has to go through in order to receive a replacement? This is my first time ever doing a warranty replacement on a phone so maybe it is normal, just seems like people on here just call and ask for a new one and they send it to them.
Thanks.
The Stig 04 said:
I called today about a warranty replacement and the guy is telling me that I need to send them my phone, they will attempt to fix it, if they cannot THEN they would issue me a replacement. A process he is saying could take up to 3 weeks! Is this the same process everyone has to go through in order to receive a replacement? This is my first time ever doing a warranty replacement on a phone so maybe it is normal, just seems like people on here just call and ask for a new one and they send it to them.
Thanks.
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Click to collapse
I'm guessing you didn't buy it from Google? If you didn't then it's the normal procedure. If you bought it from Google, they should send you a new phone first. When you've received your replacement phone you send the old one back. Just to note, Google makes an AUTH for the replacement phone on your creditcard. (if you don't send it back they'll charge you for the phone).