Database Users

Good Bye for ever!!

Dear Members,
Its almost a month today and till now i have visited almost all the repair centre here in Mumbai finding a solution for my dead prophet.
To by hard luck the NEO is not being rectified!!!
http://forum.xda-developers.com/showthread.php?t=323071
for those who want to know the history of my problem/s
So here I m greeting all the members GOOD BYE!
But I shall be always keep visiting the site to help all the beginners!!.
THX to all the cookers in the limited life span of my neo I got to enjoy the best of the WM 6 and the touch-flo on the prophet...
But I promise to bounce back as my love for PDA is not going to die like the neo..may be after a few months as I cannt afford a xpensive phone..
Cheers to all !!!
XDA DEVELOPERS ROCKS..
Rgds,
Chirag-Mumbai,India.
R.I.P O2 XDA NEO.

hey dude, sorry to hear your phone's dead. It must likely be truly dead, seeing as you've tried all the repair shops, but I thought I'd type this out anyway, as I just saw some of your old post on the topic to do with "I got into boot loader by connecting wires directly to battery pins and now reflashing"
You were asking
Do U know that trick of stripping the wall charger and than short the pins ...
Which is the 1st Pin from bottom or from top..
Click to expand...
Click to collapse
...did u ever try it? The other thread I used to look at had this:
Default wires
NO need to i will explain in detail.
1. Take ur phone and put it on ur table =)
2. Turn it so u can see the camera
3. On the right u see 6 Pins.
4. The Pin 1 is nearest to Camera
5. Pin 5 would be far away from camera.
Click to expand...
Click to collapse
and this
it worked for me with the sixth pin to by the way but that might be why it doesn't work without the wires for me yet.
Click to expand...
Click to collapse

triplejay said:
hey dude, sorry to hear your phone's dead. It must likely be truly dead, seeing as you've tried all the repair shops, but I thought I'd type this out anyway, as I just saw some of your old post on the topic to do with "I got into boot loader by connecting wires directly to battery pins and now reflashing"
You were asking
...did u ever try it? The other thread I used to look at had this:
and this
Click to expand...
Click to collapse
Hey triplejay
How r u dude..I m currently using an old nOKIA 3315
YES i did tried the charger trick ...dint help.Any other trick..
Well I think i shall give one last shot with this trick.(my phone is still in service stn i have to collect it yet)
The repair guy told me that there is some problem with the "POWER IC"..
He told me it will be repaired at a cost of around Rs3500 i.e around 87~88US$.
I agreed to go ahead for repairs and than next day I called him ..
To my horror he said it cant be repaired as he is not able to find the spares..
He told me the entire board needs to be repalced at a price of Rs.17000.00
i.e.425 US $ .I had bought the phone for 2000Rs (500$)
And I had told him not to repair n here i m with a dead neo.

well you should try a fully charged battery of another prophet user like me ,or may be pass me your permanent cell number privately. if this works and you enter bootloader mode and then format wm5 nvid and swear not to touch rom's again . service centre guy scare you off ,its policy wise correct they charge double the amount for battery Rs2500 which u get for Rs1200 at other places . i can understand your pain cause i lost my ipod mini same way , i think battery is culprit here .don't loose hope.but if you have connected reverse terminals then you might have burnt it already.

Some sign of LIFE
To my surprise when I bought the phone from repairs and put the phone to the wall charger the NEO the batt LED just turned RED and than went off after a few seconds...
What Is the problem with this phone

do you sell your device?

NetrunnerAT said:
do you sell your device?
Click to expand...
Click to collapse
Wht do u mean.
i may sell it off if it does not get repaired..
(GOD PLS,HOPE THE PHONE STARTS WORKING )
i have the BOX with all the acessories including the stylus and HF not used atall.

This is for the HTC
Hi,
can any one tell me what is POWER IC.
the service guy told me its the problem with power IC.
The estimation was around 90$.
But later informed me that part is not available any where on the planet earth...
and the entire board needs to be changed.and guess what he told the estimation "A COOL 425$"
i have some doubt :
why is the spares so expensive??
If the spares are not available than why does HTC manufacture such a phone.
SHAME ON HTC for making such a fragile phone..for which they cannt provide service.
I m as a profession here in INDIA working for a japan based co manufacturing hometheater..we do service the set which are not introduced here in INDIA (obvious at a premium) but it does not cost the set itself.
I think most of you will agree with me on this.
(pls second the motion if u guys agree.)
any ways mean while i mailed HTC but no use i dint get any respond from their side.
I think the company willnever pay attention for a petty issue like mine.
But its admin and moderators guys of the forum who if put a word with the company will take some measures.
PLZ Dont get me wrong and take it in true spirit.

Will This Solution Work.
HI
yesterday I had put my phone on an external charger the phone gave me a RED LED atleast now after eventually giving no sign at all...
Do u guys think this can help me further
http://forum.xda-developers.com/showthread.php?t=330678
Waiting for your advice.
Pls pray for my NEO

[Q] Note 3 N9005 died after charging!!!

Guys alert!I buy note 3 in friday and charg in saturday first time everything its ok,that day I play with phone,in sunday afternoon I put phone on charger and phone normaly charging but when I go to check is battery full and press power button nothing screen black,I pull out battery and back then again to turn on nothing,no download mode,no stock recovery,I not rooted phone clean sammy rom?What is this I dont know,now phone on service centar and wait what they do??? Any solution?

Ogy77 said:
Guys alert!I buy note 3 in friday and charg in saturday first time everything its ok,that day I play with phone,in sunday afternoon I put phone on charger and phone normaly charging but when I go to check is battery full and press power button nothing screen black,I pull out battery and back then again to turn on nothing,no download mode,no stock recovery,I not rooted phone clean sammy rom?What is this I dont know,now phone on service centar and wait what they do??? Any solution?
Click to expand...
Click to collapse
try and charge it through your pc see if that works you might have a bad charger ,or maybe cable ,chop and change things see if anything works

jaythenut said:
try and charge it through your pc see if that works you might have a bad charger ,or maybe cable ,chop and change things see if anything works
Click to expand...
Click to collapse
But I can turn on phone nothing can do?

Anyone with solution,experience? Please for help???

Ogy77 said:
Anyone with solution,experience? Please for help???
Click to expand...
Click to collapse
Do you have any other chargers? If so try using them.
Sent from my GT-P3100 using xda app-developers app

Kieran 1711 said:
Do you have any other chargers? If so try using them.
Sent from my GT-P3100 using xda app-developers app
Click to expand...
Click to collapse
No becouse now phone on service centre,I think another charger cant help becouse was charged 60% and then I check nothing phone not give mi reaction.

Sounds like a power surge fried the battery or motherboard.
This is why we invented surge protectors...

Today phone return to Austria in service so what they do give new phone or replace something???

was told today in my local Samsung Service Centre that the 'first batch' of N9005s are seeing motherboard failures. It (I assume the motherboard) was replaced no questions asked..

mils69 said:
was told today in my local Samsung Service Centre that the 'first batch' of N9005s are seeing motherboard failures. It (I assume the motherboard) was replaced no questions asked..
Click to expand...
Click to collapse
In my case I got new phone,dead phone not rooted just stock sammy rom.

[Q] Sudden Death - please help! How to fix?

Hi,
My SM-N90005, was rooted on 4.3.3 (polish fw) from day 1 and worked perfectly. No glitches, no problems (except an externalSD memory write problem).
This night it died while under charge, for no reason. On forums I read it's called Sudden Death Syndrome and it's quite common to Note 3 but I could not find a fix exceppt to ship it back to Samsung for a replacement. I read of fixes for Note 2 and S3 etc but not for my model.
Has anyone found a fix for the Note 3 SM-n9005 SDS?
Thanks in advance for any help.
Tommaso

ascanio1 said:
4.3.3 ... no problems (except an externalSD memory write problem).
Click to expand...
Click to collapse
This doesn't match. Android 4.3 never had any limitations regarding writing to external SD card.
Are you sure, that you have the SDS? From what I have heard/seen, this was fixed on Note 2 by software updates and hasn't occurred on Note 3.

Someguyfromhell said:
This doesn't match. Android 4.3 never had any limitations regarding writing to external SD card. Are you sure, that you have the SDS? From what I have heard/seen, this was fixed on Note 2 by software updates and hasn't occurred on Note 3.
Click to expand...
Click to collapse
My mistake. It is 4.4.3
I am not sure that it is an SDS, I am sure that it's dead!
Tommaso

Where did you get 4.4.3 from already?
What happens when you try to boot up the phone? I need details.

Someguyfromhell said:
Where did you get 4.4.3 from already? What happens when you try to boot up the phone? I need details.
Click to expand...
Click to collapse
First of all thanks for helping.
It is an official polish 4.4.3 downlaoded from Samobile and flashed using Odin
I cannot boot the phone.
It is completely dead.
No download mode. No charging light. Nothing at all. completely dead.

I can't find such firmware, nor have I seen any 4.4.3 being released to any Samsung phone at all (4.4.3 was released only short time ago, unrealistlic that Samsung phones would have update so quickly).

Sorry. I was right first time. It have official 4.3.3 (not 4.4.3)
I had ExtSD card memory problems you can find my posts everywhere (username: ascanio1)
Anyway, my problem has nothing to do with ExtSD card memory problems as those were long fixed (in Fenruary) and everything worked perfectly since.

Someguyfromhell said:
I can't find such firmware, nor have I seen any 4.4.3 being released to any Samsung phone at all (4.4.3 was released only short time ago, unrealistlic that Samsung phones would have update so quickly).
Click to expand...
Click to collapse
Here is the official firmware:
http://samsung-updates.com/device/?id=SM-N9005
http://www.sammobile.com/firmwares/1/?model=SM-N9005&pcode=XEO#firmware
I have terrible memory! Sorry!
Firmware was 4.4.2
Not 4.3.3
Not 4.4.3
Tommaso

ascanio1 said:
Hi,
My SM-N90005, was rooted on 4.3.3 (polish fw) from day 1 and worked perfectly. No glitches, no problems (except an externalSD memory write problem).
This night it died while under charge, for no reason. On forums I read it's called Sudden Death Syndrome and it's quite common to Note 3 but I could not find a fix exceppt to ship it back to Samsung for a replacement. I read of fixes for Note 2 and S3 etc but not for my model.
Has anyone found a fix for the Note 3 SM-n9005 SDS?
Thanks in advance for any help.
Tommaso
Click to expand...
Click to collapse
When did the Note 3 ever get SDS? I heard they were fixed on Note 2's 4.2.2 firmware. (My phone never had SDS
BUT if what u say is true and your phone has SDS (which is unlikely), your only hope is Samsung service centre (if u still have warranty, that it) or JTAG (I think it works)
Someguyfromhell said:
This doesn't match. Android 4.3 never had any limitations regarding writing to external SD card.
Are you sure, that you have the SDS? From what I have heard/seen, this was fixed on Note 2 by software updates and hasn't occurred on Note 3.
Click to expand...
Click to collapse
SDS was fixed in 4.2.2 Note 2 FYI.
P.S. Kitkat SD card write limitation is bull****. Why limit it? Jeez...
N7105 rocking AOSB with AGNi kernel,
Sent from a small country named Singapore.
Click "Thanks" if I was of any help!

Thanks for the help.
Irwenzhao said:
When did the Note 3 ever get SDS? .... BUT if what u say is true and your phone has SDS (which is unlikely), ....
Click to expand...
Click to collapse
I searched online for the same symptoms and that's why I said it has SDS. Call it what you like but the phone is dead for no apparent reason!
Irwenzhao said:
your only hope is Samsung service centre (if u still have warranty, that it)
Click to expand...
Click to collapse
Yes I have warranty but Samsung HK are stupid as capibara! They refuse courier delivery paid by me. They expect me to fly from Japan to HK for "personal delivery" which is not mentioned anywhere in the warranty... thinking of asking my comsumer rights lawyer friend to handle this warranty refusal.
Irwenzhao said:
or JTAG (I think it works)
Click to expand...
Click to collapse
What's JTAG? Is it this: http://www.windriver.com/products/JTAG-debugging/? If it is it's over my head.
Irwenzhao said:
P.S. Kitkat SD card write limitation is bull****. Why limit it? Jeez...
Click to expand...
Click to collapse
I agree! It drives me crazy!
Irwenzhao said:
Sent from a small country named Singapore.
Click to expand...
Click to collapse
By the way... what's it like to work and live in Singapore? I've been offered to move to HK or SP... have to chose one...

ascanio1 said:
Thanks for the help.
I searched online for the same symptoms and that's why I said it has SDS. Call it what you like but the phone is dead for no apparent reason!
Yes I have warranty but Samsung HK are stupid as capibara! They refuse courier delivery paid by me. They expect me to fly from Japan to HK for "personal delivery" which is not mentioned anywhere in the warranty... thinking of asking my comsumer rights lawyer friend to handle this warranty refusal.
What's JTAG? Is it this: http://www.windriver.com/products/JTAG-debugging/? If it is it's over my head.
I agree! It drives me crazy!
By the way... what's it like to work and live in Singapore? I've been offered to move to HK or SP... have to chose one...
Click to expand...
Click to collapse
Personal delivery? That's plain stupid. You should probably ask your friend to sue Samsung HK lol.
That's (probably) the JTAG I was talking about.
Singapore? Just a few words. Convenient. Hot. Expensive (?). Safe. If u don't mind expensive stuff (Singapore has been rated at the most expensive country to live in lol), I would say come to Singapore.
EDIT: Having hols in China right now so... yea. (China y u ban Google )
P.S. phones bought in Singapore are (almost) never carrier locked, region locked or bootloader locked.
N7105 rocking AOSB with AGNi kernel,
Sent from the "China who bans Google"
Click "Thanks" if I was of any help!

ascanio1 said:
First of all thanks for helping.
It is an official polish 4.4.3 downlaoded from Samobile and flashed using Odin
I cannot boot the phone.
It is completely dead.
No download mode. No charging light. Nothing at all. completely dead.
Click to expand...
Click to collapse
Might be the battery was completely exhausted?
Try to connect the charger for at least 30 minutes?

Irwenzhao said:
Personal delivery? That's plain stupid. You should probably ask your friend to sue Samsung HK lol.
Click to expand...
Click to collapse
Yeah... but in the meanwhile I need a replacement. What's the best or closest competitor to the Note 3 (same size & specs) in your opinion?
Irwenzhao said:
Singapore? Just a few words. Convenient. Hot. Expensive (?). Safe. If u don't mind expensive stuff (Singapore has been rated at the most expensive country to live in lol), I would say come to Singapore.
Click to expand...
Click to collapse
I live in Tokyo... I doubt that there's any place more expensive than Tokyo! Anywhere in the world will seem cheap after Tokyo! It's the hot and humd that annoys me... but HK... might be the same...
Irwenzhao said:
P.S. phones bought in Singapore are (almost) never carrier locked, region locked or bootloader locked.
Click to expand...
Click to collapse
I had a really bad experience with a HK Note 3 SM-N9005 bought from imobilePhonex: I found out that it was not HK or International Model as claimed and that the warranty was only valid in some middle eastern country... the retailer asked me 300US$ to handle the warranty... DOUH ?!?!?! what warranty is it if I have to pay 3 big ones?
Do you know of any good or trust worthy online shops from Singapore where to buy phones from?

vndnguyen said:
Try to connect the charger for at least 30 minutes?
Click to expand...
Click to collapse
I charged it for 10 hours! Not the battery...
Any recommendation for an alternative phone, same size, better specs? In your opinion? Any advice for online trustworthy retailers (read my previous post - comment on HK retailer)

ascanio1 said:
Yeah... but in the meanwhile I need a replacement. What's the best or closest competitor to the Note 3 (same size & specs) in your opinion?
I would say LG G3?
I live in Tokyo... I doubt that there's any place more expensive than Tokyo! Anywhere in the world will seem cheap after Tokyo! It's the hot and humd that annoys me... but HK... might be the same...
I had a really bad experience with a HK Note 3 SM-N9005 bought from imobilePhonex: I found out that it was not HK or International Model as claimed and that the warranty was only valid in some middle eastern country... the retailer asked me 300US$ to handle the warranty... DOUH ?!?!?! what warranty is it if I have to pay 3 big ones?
Do you know of any good or trust worthy online shops from Singapore where to buy phones from?
Click to expand...
Click to collapse
Not really sure, I don't buy stuff online sorry
N7105 rocking AOSB with AGNi kernel,
Sent from the "China who bans Google"
Click "Thanks" if I was of any help!

I need help!
My phone died: absolutely no signs of life, no reboot, no charging light, nothing at all!
I thught that it was the SDS but I then realized that it might be the battery and so I just bought a new one. To my great surprise, the phone does not charge the battery. When I bought the battery it was at 46% charge and after 8 hours of charging the new battery was down to 41% charge!!!
If I try to charge the batttery when the phone is switched off, no red light appears but the phone vibrates intermittently (every 5 seconds) and keeps doing this until I disconnect the charger.
If I try to charge the phone when it is switched on, the charging Symbol inside the battery icon appears and also the red light is on...
But in both cases the battery does not get charged! I tried 3 different battery chargers (original Samsung) and 3 different cables.
I heard somewhere that there can be some software malfunction that causes this but I can't remember or find the right post...
Help!

Not charging the battery
Update: the phone will charge properly only if connected to my laptop USB ports but still won't charge from any wall charger.

ascanio1 said:
Update: the phone will charge properly only if connected to my laptop USB ports but still won't charge from any wall charger.
Click to expand...
Click to collapse
Did you try different sockets or chargers (not the cable)?
N7105 rocking AOSB with AGNi kernel,
Click "Thanks" if I was of any help!
---------- Post added at 11:36 PM ---------- Previous post was at 11:35 PM ----------
ascanio1 said:
I need help!
My phone died: absolutely no signs of life, no reboot, no charging light, nothing at all!
I thught that it was the SDS but I then realized that it might be the battery and so I just bought a new one. To my great surprise, the phone does not charge the battery. When I bought the battery it was at 46% charge and after 8 hours of charging the new battery was down to 41% charge!!!
If I try to charge the batttery when the phone is switched off, no red light appears but the phone vibrates intermittently (every 5 seconds) and keeps doing this until I disconnect the charger.
If I try to charge the phone when it is switched on, the charging Symbol inside the battery icon appears and also the red light is on...
But in both cases the battery does not get charged! I tried 3 different battery chargers (original Samsung) and 3 different cables.
I heard somewhere that there can be some software malfunction that causes this but I can't remember or find the right post...
Help!
Click to expand...
Click to collapse
Weird... If it's a software malfunction you'll have no chance of saving it since you can't get anything to start.
N7105 rocking AOSB with AGNi kernel,
Click "Thanks" if I was of any help!
P.S. Try these steps to get into download mode.
No download mode?
If your phone won’t enter download mode, you can try three things:
A USB jig. Don’t pin your hopes on this, they rarely succeed in this scenario.
‘Jump starting’ – You might need someone else to give you a hand for this. Take the battery out of your phone and wait 30 seconds. Now, press the button combination to enter download mode, and with this combination still depressed, get someone to put the battery back in. Hopefully this will jolt your phone into download mode.
Take out the phone battery, and re-insert it, but don’t turn the phone on. Now, plug in the charger while holding the volume down button. Keep holding volume down till you enter download mode.
If your phone won’t enter download mode, and will do nothing but get hot when you attempt to do anything to it (charge it, turn it on), then your motherboard is in need of replacement.
Your options
I’ve seen a lot of people, when their Odin flash fails, either:
Give up. Not a good option.
Flash a .pit file. That should be used as an absolute last resort. There’s a lot to try before getting to that stage! If a flash of a .pit file fails in Odin, your phone is well and truly unrecoverable, and you will need a motherboard (MB) replacement.
Send their phone to a service centre. That costs money (& you’re without a phone for a week or so).

Irwenzhao said:
Did you try different sockets or chargers (not the cable)?
Click to expand...
Click to collapse
Yes. Besides I blind tested all 3 chargers, cables and wall sockets. They work with other electrical devices.
Irwenzhao said:
Weird... If it's a software malfunction you'll have no chance of saving it since you can't get anything to start.
Click to expand...
Click to collapse
With the new battery I can start the phone and it works perfectly normally. The only malfunction is that it won't charge the battery from wall charger so I have to use laptop.
Irwenzhao said:
P.S. Try these steps to get into download mode.
Click to expand...
Click to collapse
It goes into download mode, normally. With a charged battery.

ascanio1 said:
Yes. Besides I blind tested all 3 chargers, cables and wall sockets. They work with other electrical devices.
With the new battery I can start the phone and it works perfectly normally. The only malfunction is that it won't charge the battery from wall charger so I have to use laptop.
It goes into download mode, normally. With a charged battery.
Click to expand...
Click to collapse
Flash a new ROM? If it's a software malfunction only a new ROM can solve your issue. And a .pit file would be useless here.
N7105 rocking AOSB with AGNi kernel,
Click "Thanks" if I was of any help!

Note 4 completly dead

My snapdragon phone started acting weird today. Was slow and locked up for many minutes doing just simple tasks.
Took a backup of the phone and ran a factory reset.
The phone was fast and smooth after this and i was satisfied. But then i did a reboot, and the phone never booted again.
It does not even charge. Just dead.
Anyone else had this issue? Had the phone since release, and it has never been rooted or anything that would break warranty, so i will contact the place i bought it from.
But can this might be battery related? In that case it would be much easier for me to get a new battery.
Have tried to charge it for a while without any result. Does not seem to draw any power either as the charger is cold..
but when i plug it in the pc, windows detects something for about 2 seconds, but claims it's unrecognizable...
Rocking my Nexus 4 now, smooth phone with android 6.0, but camera and battery sucks bigtime... I want my note back..

I have exact same problem. But my phone was rooted and service center told me my warranty is void. They told me the mainboard is bad and need to be replaced. It will cost about half of the new phone price...

Try pressing "Vol +" + "Vol -" + "Lock" + "Start" buttons for a few seconds
Pd: wrong section, this should go on troubleshouting

sbehring said:
I have exact same problem. But my phone was rooted and service center told me my warranty is void. They told me the mainboard is bad and need to be replaced. It will cost about half of the new phone price...
Click to expand...
Click to collapse
Take it to a different store from your carrier and this time don't tell them its been rooted. Tell them it hasn't been if they ask and they should replace it.

Have tried every combination possible with holding in buttons. No sign of life.. Good thing i got a backup while it was still "working"
I have had many plans to root the device and get in some custom ROM but i have been satisfied with stock and never found the time to do it, and i am happy for that now
Sorry for posting in the wrong place. Maby an admin can move this post?

Welcome to the party, almost the same thing happened to me except it failed to do a factory reset.
http://forum.xda-developers.com/not...-sm-n910w8-t3249970/post63890570#post63890570

Just taking out the battery and inserting it back again properly solved it for me... , Ur battery might not be fitting properly pls check ?

XproZayd said:
Welcome to the party, almost the same thing happened to me except it failed to do a factory reset.
http://forum.xda-developers.com/not...-sm-n910w8-t3249970/post63890570#post63890570
Click to expand...
Click to collapse
Thanks for the information. I guess my motherboard is dead then..
Senthil360 said:
Just taking out the battery and inserting it back again properly solved it for me... , Ur battery might not be fitting properly pls check
Click to expand...
Click to collapse
This has been checked and it's not the problem. But thanks for suggestion.
If i get a new Note 4 on warranty i will probably sell it and get a Nexus phone, or install an clean ROM right away. Stock android is so much smoother than touchwiz.

Samsura said:
Thanks for the information. I guess my motherboard is dead then..
This has been checked and it's not the problem. But thanks for suggestion.
If i get a new Note 4 on warranty i will probably sell it and get a Nexus phone, or install an clean ROM right away. Stock android is so much smoother than touchwiz.
Click to expand...
Click to collapse
Yeah, i don't know why the note 4s hard brick them selfs like that, must be a bug/glitch.

Seems like the store i bought it from has 2 years warranty. But in Norway we anyway have a 5 year "mini warranty" on electronics that is decided by law. So if the problem is not caused by mistreatment or water damage you should get it fixed for free within 5 years anyway.

Motherboard was faulty (as suspected)

Try to re-install a stock firmware (latest version) from sammobile with odin. This is the fast mode to revover your phone .

PH-1 losing 30-40% battery while powered off

I have discovered my PH-1 has an unusual problem. If the phone is powered off for a day or two it loses a substantial amount of battery. I found this out when I switched back to my S8+ while on a trip and when I went to switch back to the PH-1 it was down to 60 something percent battery when it was at 100 percent when I powered it down.
This is new behavior as it wasn't doing this when I got it.
Thinking it was a fluke I repeated the exercise a few times with the same result. I reached out to Essential support but because I purchased the phone used (off Swappa) they told me to pee up a rope after making me jump through hoops for week.
I tried a hard reset, re-applying the latest patch, and re-flashing the latest Pie via fastboot. Nothing has worked which makes me believe it is a hardware issue.
Just for laughs I powered up my Nexus 5X which has been powered off for months and it was still at 100% battery.
Anyone have anything I can try? I really like this phone but now can't trust it.
I guess as this is the second time I got burned buying a used phone (first Google and now Essential) I will stop using Swappa. The manufactures will not help so you are on your own when you have issues. I realize the manufactures aren't obligated to help second hand device owners but it still sucks when you have issues not of your own making and they blow you off.

That sucks.
Ideally the seller should have been open enough in the description and have explained that this problem exists. I don't know how it works with Swappa as I never used it, but on eBay you can try and work it out with the seller or even open a case saying the phone is faulty. Your best bet is to contact the person who you bought it from and ask if they have an original proof of purchase, or if they're willing for you to send the phone back for a full refund.
It really sounds to me like a battery issue which would be a definite cause for an RMA, I've not seen anyone mention this problem before though.
Sent from my PH-1 using XDA Labs

I'm not sure the seller knew of the problem as it wasn't behaving like this when I first received it. I'm not really blaming either the seller or Swappa. No OEM is going to help you out if you purchased second hand. It's a potential pitfall that purchasers need to be aware of. I was aware of it and still got burned.
I would really like to find a way to resurrect this phone as I loved it. But I won't buy another one. Short of trying to replace the battery I just have run out of things to try.

One thing to try would be to see if it does it with no user installed applications whatsoever.
I'd factory reset it and uninstall everything and see if you still get the drain.
Given that it seems to happen when the phone is off I doubt it's an application, but it doesn't seem like you have many other options.

TimboC2000 said:
One thing to try would be to see if it does it with no user installed applications whatsoever.
I'd factory reset it and uninstall everything and see if you still get the drain.
Given that it seems to happen when the phone is off I doubt it's an application, but it doesn't seem like you have many other options.
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Thanks but I've already went that route. I re-flashed that latest Pie image and didn't sign in or install anything. Same issue. I'm pretty sure the battery is toast.

grumpygoof said:
I'm not sure the seller knew of the problem as it wasn't behaving like this when I first received it. I'm not really blaming either the seller or Swappa. No OEM is going to help you out if you purchased second hand. It's a potential pitfall that purchasers need to be aware of. I was aware of it and still got burned.
I would really like to find a way to resurrect this phone as I loved it. But I won't buy another one. Short of trying to replace the battery I just have run out of things to try.
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OEM might help if the device is still in warranty and whoever you bought it from has the original purchase receipt. Or they have a system like OnePlus where all you need is a screenshot of the order, doesn't matter who owns the actual device.
I try to buy phones in new condition, or at least make sure there's some warranty left plus a purchase receipt of some kind.
Unfortunately changing the battery isn't an option, Essential Phone has no spare parts available so I doubt you'd be able to find one for replacement. Your best bet is to contact the buyer and try to get a proof or purchase off them, or just live with the issue. If you have the phone as a daily driver it won't bother you too much right? Do you feel like the phone drains battery quickly when it's on as well? What kind of Screen on Time do you get with it?
Sent from my PH-1 using XDA Labs

geko95gek said:
OEM might help if the device is still in warranty and whoever you bought it from has the original purchase receipt. Or they have a system like OnePlus where all you need is a screenshot of the order, doesn't matter who owns the actual device.
I try to buy phones in new condition, or at least make sure there's some warranty left plus a purchase receipt of some kind.
Unfortunately changing the battery isn't an option, Essential Phone has no spare parts available so I doubt you'd be able to find one for replacement. Your best bet is to contact the buyer and try to get a proof or purchase off them, or just live with the issue. If you have the phone as a daily driver it won't bother you too much right? Do you feel like the phone drains battery quickly when it's on as well? What kind of Screen on Time do you get with it?
Sent from my PH-1 using XDA Labs
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I don't know if I can still contact the seller or not. I can talk to someone at Swappa and find out. That actually is a good idea and worth trying. I haven't run the phone as a daily driver since I discovered the issue because of all the testing Essential made me do and my own experimentation. It does seem to drain more quickly but at this stage I can't be sure.
I may just use it as a very fast and expensive mp3 player.

I just thought I would update this thread. Thanks to CamoGeko I decided to pursue the Swappa angle and contacted them and asked them if they would contact the seller on my behalf which they have done. I made clear that I was not accusing the seller and was just hoping for his assistance. I have heard from the seller and he may have some documentation and is checking into it. It may or may not fly with Essential but it is the only avenue I have left so why not give it a go.
I'll update the thread again once I have more information.

grumpygoof said:
I just thought I would update this thread. Thanks to CamoGeko I decided to pursue the Swappa angle and contacted them and asked them if they would contact the seller on my behalf which they have done. I made clear that I was not accusing the seller and was just hoping for his assistance. I have heard from the seller and he may have some documentation and is checking into it. It may or may not fly with Essential but it is the only avenue I have left so why not give it a go.
I'll update the thread again once I have more information.
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That's great to hear. Hopefully they can provide proof of purchase which means you'll be able to get a replacement device from Essential!
Good luck and hope you get something sorted.
Sent from my PH-1 using XDA Labs

Well even though the original purchaser helped me out and got me a copy of his invoice Essential still told me to take a hike. Soooo I am officially out of options.

grumpygoof said:
I have discovered my PH-1 has an unusual problem. If the phone is powered off for a day or two it loses a substantial amount of battery. I found this out when I switched back to my S8+ while on a trip and when I went to switch back to the PH-1 it was down to 60 something percent battery when it was at 100 percent when I powered it down.
This is new behavior as it wasn't doing this when I got it.
Thinking it was a fluke I repeated the exercise a few times with the same result. I reached out to Essential support but because I purchased the phone used (off Swappa) they told me to pee up a rope after making me jump through hoops for week.
I tried a hard reset, re-applying the latest patch, and re-flashing the latest Pie via fastboot. Nothing has worked which makes me believe it is a hardware issue.
Just for laughs I powered up my Nexus 5X which has been powered off for months and it was still at 100% battery.
Anyone have anything I can try? I really like this phone but now can't trust it.
I guess as this is the second time I got burned buying a used phone (first Google and now Essential) I will stop using Swappa. The manufactures will not help so you are on your own when you have issues. I realize the manufactures aren't obligated to help second hand device owners but it still sucks when you have issues not of your own making and they blow you off.
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I had the same issue with the battery drain after turn off the phone. In my case, I waited until the empty battery.
After 8 hours without battery I plug the phone to the charger and the issue was gone. In my case was after the security update 5 july in Android 8.1.

chris1871 said:
I had the same issue with the battery drain after turn off the phone. In my case, I waited until the empty battery.
After 8 hours without battery I plug the phone to the charger and the issue was gone. In my case was after the security update 5 july in Android 8.1.
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Maybe I'm not out of options after all. I hadn't heard of that before but your solution certainly seems worth a try. I will let the battery drain and see what happens. Thanks for the post.

grumpygoof said:
Maybe I'm not out of options after all. I hadn't heard of that before but your solution certainly seems worth a try. I will let the battery drain and see what happens. Thanks for the post.
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Wait 8 hours without battery. After that plug the phone to charger, it's the only trick

Thanks. I will give that a shot. I left it on overnight and it lost 30% of its charge sitting there doing nothing. No radios were turned on.

grumpygoof said:
Thanks. I will give that a shot. I left it on overnight and it lost 30% of its charge sitting there doing nothing. No radios were turned on.
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Did you leave the phone without a battery for 8 hours before reloading it?

chris1871 said:
Did you leave the phone without a battery for 8 hours before reloading it?
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No. I haven't gotten that far yet. I'm trying to drain is completely. I'm not using the phone so it's taking longer than I would like. It's weird, it drops 20-30% overnight but doesn't seem to drain excessively while powered on.

chris1871 said:
Did you leave the phone without a battery for 8 hours before reloading it?
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Ok. I got it to drain completely and let it sit for about 15 hrs. Charging it now. I'll report back when I have some info. Thanks for the suggestion. Even if it doesn't work for me it was certainly worth trying.

I am really curious to see the outcome. Thanks for the updates.

Konnalynn said:
I am really curious to see the outcome. Thanks for the updates.
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As am I. I recharged it and now need to let it sit powered off for a few days. I'll report back after that.

grumpygoof said:
As am I. I recharged it and now need to let it sit powered off for a few days. I'll report back after that.
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I was looking up reviews to decide if I should buy one of these and found this forum. I hope for a good result because I have heard some positive things about this phone. Other than this do you have any other input about it?