Has anyone else had this happen? I'm on the phone with Google now attempting to explain this issue.
I received the white cardboard box that had an intact seal around it. I opened the box, found a charger, 2 cables and instruction booklet.
Has anyone experienced this?
Wow that's weird. Where did you order from?
muscal said:
Has anyone else had this happen? I'm on the phone with Google now attempting to explain this issue.
I received the white cardboard box that had an intact seal around it. I opened the box, found a charger, 2 cables and instruction booklet.
Has anyone experienced this?
Click to expand...
Click to collapse
They can solve this by checking the weight of the package as of shipping.
Sent from my Nexus 6P using Tapatalk
PieOfJustice said:
They can solve this by checking the weight of the package as of shipping.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
They could - but that depends if they actually weighed the box, and didn't use that pre-informed label Google sends saying it weighs 2 pounds.
I personally haven't seen that happen.
I'd challenge them additionally to check your phone activations on your account and a 6P not being one of them.
Wow, speaking of Houdini! Bummer
Won't Google just wipe the phone using the serial or imei number ,I've heard of this with the iPhone and ipad, they just shut it down so its only any good as a paper weight
Sent from my Nexus 6P using XDA Free mobile app
I call B.....I'll...,ishhhh.
Sent from my Nexus 6P using Tapatalk
bipoler said:
I call B.....I'll...,ishhhh.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
If we were Google, then yes I would very much think this, but he has zero to gain by posting on this forum asking us if it ever happened to us as well.
Related
I removed the sponge on back in order to fix the screen lift, spongy screen issue. Now I have to send my device to Google for other problems that I am facing. Is the removal of sponge would be seen as damage to device?
I know many people removed that form but does anyone of those have tried the Google RMA?
Sent from my Nexus 7 using xda premium
I have received email from Google as well as the shipping label but now I am confused whether to send it or not because I have removed the back sponge to fix the screen lift issue.
If my device do not cross axis while laying down then I would not replace it as I have fixed the lifted screen issue.
Also I am thinking what if the new one is worse then my current one. I have seen many people posting here that their new device was also defective. Any serious advice would be appreciated.
My device do not have famous screen flicked issue.
Sent from my Nexus 7 using xda premium
I'm gonna wait to send mine back until I hear that there is a new batch or something.
Sent from my Nexus 7 using xda premium
But RMA through Google had 14 days as deadline. Am I right? Or you want to go through Asus?
Sent from my Nexus 7 using xda premium
nivlac978 said:
I'm gonna wait to send mine back until I hear that there is a new batch or something.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
This does not answer my question though.
Sent from my Nexus 7 using xda premium
did removing the sponge really solve the issue?
How many days did u go through after taking out the sponge?
thunder9111 said:
did removing the sponge really solve the issue?
How many days did u go through after taking out the sponge?
Click to expand...
Click to collapse
Removing the sponge made it better but it does not solve it completely however using the washer fix solved the problem fully. The washer fix is the permanent solution.
Sent from my Nexus 7 using xda premium
Here in Pakistan. I'm going to buy a 2nd hand/used Nexus 4. obviously the display, screen etc won't be NEW. But what do I have to look out the MOST for getting it. How to check :-
If the Screen is not replaced? (Touch responsiveness etc)
Battery ingenuine or heavily tampered
If the display is bad or put to bad use?
What you should do is get the cheapest one you can find and make sure it is covered under warranty. Then call google, tell them you got your nexus as a gift and it is not working right, and they will send you a new one. My friend did this and it worked flawlessly.
Sent from my Nexus 4 using xda app-developers app
xZip- said:
What you should do is get the cheapest one you can find and make sure it is covered under warranty. Then call google, tell them you got your nexus as a gift and it is not working right, and they will send you a new one. My friend did this and it worked flawlessly.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Advising someone to commit fraud isn't the best idea.
Sent from my iPad 4
Not really fraud if there is something wrong with it...
Sent from my Nexus 4 using xda app-developers app
xZip- said:
Not really fraud if there is something wrong with it...
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I don't see where you said your friend had a problem with his.
Sent from my iPad 4
Oops. Well he had an overheating battery.
Sent from my Nexus 4 using xda app-developers app
The first thing you should look out for is whether the device is legit or not. You can do this by looking at the model number on the box. You can also check the kernel, model number, baseband, android version, etc via the phone's settings. All current nexus 4s should run android 4.2.2. To check the internal hardware, I would run a benchmark. If the benchmark score is close or higher than the one listed, then the device should be legitimate. As for the screen, look around the bezel for imperfections and signs of damage. The screen should be black when off, not gray or greenish. However, not as black as the actually bezels and chins. Play around with it, if its genuine it should be responsive.
Lastly, for the battery, you should try charging the device and if the device becomes warm or too hot the battery may have been changed with the wrong MaH and can be aftermarket, possibly able to do damage to your device. If it isn't hot during charging, ask to try out the phone and play games. If the battery life is acceptable, go for it.
Keep in mind that the nexus 4 tends to get hot when running intensive apps. This is normal. Try out the call quality and reception the device could have a damaged radio or speaker and such. Hope this helps.
NexusF
Sent from my Nexus 4 using xda app-developers app
Hey all, I wanted to ask a couple questions.
1. Is the headphone jack under warranty by Google? Like, one side stopped working.
2. Who do I call/email to get an RMA
3. Are RMA'd phones bad/do they have any problems? One thing I like, don't know if this makes a difference, but in the CPU bin, my phone is "fastest". Don't know if that actually means anything, so yeah.
Thanks!
Sent from my Nexus 4 using XDA Premium 4 mobile app
Oh, and also, should I restore to stock before sending it in?
Sent from my Nexus 4 using XDA Premium 4 mobile app
Tanmaynarang said:
Hey all, I wanted to ask a couple questions.
1. Is the headphone jack under warranty by Google? Like, one side stopped working.
2. Who do I call/email to get an RMA
3. Are RMA'd phones bad/do they have any problems? One thing I like, don't know if this makes a difference, but in the CPU bin, my phone is "fastest". Don't know if that actually means anything, so yeah.
Thanks!
Sent from my Nexus 4 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
What do you mean one side of the headphone jack stopped working? You only have one headphone jack.
You have to call Google to request a RMA. I don't think the phone you get will be a defect. That would be counter productive. The CPU bin won't matter. They most likely won't check to see what CPU bin on the phone that will be replaced for you. You should factory reset your phone before sending it in. They might give you a new phone/refurbished device.
Like, one side of the headphones stopped working, also, what's their number? I can't find it o.o
Sent from my Nexus 4 using XDA Premium 4 mobile app
Tanmaynarang said:
Like, one side of the headphones stopped working, also, what's their number? I can't find it o.o
Sent from my Nexus 4 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
It sure doesn't sound like it's the headphone jack. It sounds like the headphones are broken.
Have you tried a different set of headphones?
Sent from my Nexus 4 using xda app-developers app
Try different headset...
Sent from my Nexus 4 using Tapatalk
I have. Trust me. Its broken
Sent from my Nexus 4 using XDA Premium 4 mobile app
Same here
This exact problem happened to me as well, Not so long ago...
Maybe about a week ago at most. My left ear cup is gone but my right ear cup is still working perfectly.
I think it's the contact between the jack and the plug. I'm sending it in next week for a replacement.
I've had my N4 for 9 months until this happened lol
Let me know how it goes!
You ain't the only one.
(855) 836-3987
You have a Google Nexus 4 why not just search google for their number... LOL The phone is under warranty for a year so check when you got it or they will let you know when you speak to them but its not like the new one is expensive at all. How did you get the phone through web or off somebody
Call Google if you bought from Google or call LG if bought from somewhere else(i.e. T-Mobile). And when i was on the phone with Google a week or so ago for an RMA, they said it would most likely end up being a refurb. device.
Hello.
I'm having issues with my knock on not working. After researching some on the forum, I realized it was because I have a dead spot near the top of my screen. Today, my phone was doing some phantom touches.
Immediately, I initiated an RMA. I read that LG repair has a really negative review. Has anyone else sent in their phones for warranty repair?
Also: phone has never been dropped or scraped, and is in perfect condition otherwise.
Sent from my Nexus 4, while driving in my Evo9.
I'm pretty surprised to know that no one has done an RMA with LG.
Sent from my Nexus 4, while driving in my Evo9.
If anyone cares, I've sent in my phone, and it has been received by LG in Fort Worth.
Sent from my Nexus 4, while driving in my Evo9.
Sfkn2 said:
If anyone cares, I've sent in my phone, and it has been received by LG in Fort Worth.
Sent from my Nexus 4, while driving in my Evo9.
Click to expand...
Click to collapse
Let me know how it goes.
Today is the fifth day since they have received my phone. I called to get an update, and was told that the technician is still working on it, but has not provided any updates. I was advised that they have a five to seven business day turnaround. I think they may be missing that turnaround time at this point.
Will update when they provide any info. At this point, they are still unsure whether warranty will cover my screen issues (dead spot, phantom touches, knock on is dead). Stock phone, nothing modified.
Sent from my Nexus 4, while driving in my Evo9.
LG tracking shows that unit is being sent back to me.
I'm not quite sure if the phone is going to be in working order yet.
Wish me luck, because I have read a lot of reviews saying that the phones were never actually repaired m
Sent from my Nexus 4, while driving in my Evo9.
Sfkn2 said:
LG tracking shows that unit is being sent back to me.
I'm not quite sure if the phone is going to be in working order yet.
Wish me luck, because I have read a lot of reviews saying that the phones were never actually repaired m
Sent from my Nexus 4, while driving in my Evo9.
Click to expand...
Click to collapse
Let us know whether they fixed it or not.
Finally received my phone today, on a Saturday with FedEx Home Delivery service.
Took the phone out of the box it came out, and immediately noticed additional IMEI stickers on the back of the device. The device came very dirty on the back, with stickers around the case. I thought they had sent me a refurb, especially when the scratches that I had on the main screen were not there.
I matched the IMEI with the one that came with the original box, and it seems to match.
They replaced the proximity sensor and 'updated software'. I still don't have knock code, however.
Customer service has been horrible, especially since they have absolutely no contact with the service people. CS knew absolutely nothing about the repairs.
Edit: Functions of the phone have returned to normal.
I developed the same issues with mine a couple days ago. Always in a case, never dropped. Dead spots near the top, no knock on. Gonna try to get it replaced by ATT first, otherwise will have to do rma through LG.
Basically, that whole bar is a dead spot.
Sent from my LG-D800
btm fdr said:
I developed the same issues with mine a couple days ago. Always in a case, never dropped. Dead spots near the top, no knock on. Gonna try to get it replaced by ATT first, otherwise will have to do rma through LG.
Basically, that whole bar is a dead spot.
Sent from my LG-D800
Click to expand...
Click to collapse
Good luck.
Sent from my LG-D801 using Tapatalk
My phone has exact same issue. Same location as you have shown. I should be getting another unit from T-Mobile today. Any idea if this a software issue or hardware?
Sent from my LG-D801 using XDA Premium 4 mobile app
sureshhc said:
My phone has exact same issue. Same location as you have shown. I should be getting another unit from T-Mobile today. Any idea if this a software issue or hardware?
Sent from my LG-D801 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
It is the prox sensor.
Sent from my LG-D801 using Tapatalk
Sfkn2 said:
It is the prox sensor.
Sent from my LG-D801 using Tapatalk
Click to expand...
Click to collapse
Any idea how to prevent it from happening or what causes it to nit function properly?
Sent from my LG-D801 using XDA Premium 4 mobile app
sureshhc said:
Any idea how to prevent it from happening or what causes it to nit function properly?
Sent from my LG-D801 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
There is another thread about this issue, which basically said it's heat that caused the sensor to break.
Sent from my LG-D801 using Tapatalk
So my phone has a loose USB port and I want to RMA it because I keep losing my android auto connection because of it. So now the question is if I RMA my phone with a few drops and a cracked screen will I be charged for it? Then if that's the case then would i just be better off replacing my phone through the Nexus plan I bought? Just wondering your guys take from your experiences. Thanks!
Sent from my Nexus 6P using XDA Free mobile app
They are probably going to say that the drops caused the loose connection.
dratsablive said:
They are probably going to say that the drops caused the loose connection.
Click to expand...
Click to collapse
Really...They look for petty stuff like that to blame there owner? Have you gone through something like this already?
Sent from my Nexus 6P using XDA Free mobile app
cables2590 said:
Really...They look for petty stuff like that to blame there owner? Have you gone through something like this already?
Sent from my Nexus 6P using XDA Free mobile app
Click to expand...
Click to collapse
1. I had a 6P replaced on RMA because the auto rotate was sticking, but it was in pristine condition.
2. If you have a cracked screen due to a few drops, yes they will say it could have caused the loose connection, and you can't say it didn't.
dratsablive said:
1. I had a 6P replaced on RMA because the auto rotate was sticking, but it was in pristine condition.
2. If you have a cracked screen due to a few drops, yes they will say it could have caused the loose connection, and you can't say it didn't.
Click to expand...
Click to collapse
Damn well maybe I'm better off paying the 80 bucks through the insurance than to have Google send me a new phone
Sent from my Nexus 6P using XDA Free mobile app
cables2590 said:
Really...They look for petty stuff like that to blame there owner? Have you gone through something like this already?
Sent from my Nexus 6P using XDA Free mobile app
Click to expand...
Click to collapse
I wouldn't say that's petty at all. It's entirely likely that you dropping the phone numerous times has actually caused the fault you're talking about.
Heisenberg said:
I wouldn't say that's petty at all. It's entirely likely that you dropping the phone numerous times has actually caused the fault you're talking about.
Click to expand...
Click to collapse
I guess having wear because my phone is constantly connected to my car for Android auto wouldn't cause this issue either huh? It's not in horrible condition just a few scuff marks on the corners of the phone and a crack screen. It's whatever though I'll just return the reconditioned phone if that's how they want to be.
Sent from my Nexus 6P using XDA Free mobile app
cables2590 said:
I guess having wear because my phone is constantly connected to my car for Android auto wouldn't cause this issue either huh? It's not in horrible condition just a few scuff marks on the corners of the phone and a crack screen. It's whatever though I'll just return the reconditioned phone if that's how they want to be.
Sent from my Nexus 6P using XDA Free mobile app
Click to expand...
Click to collapse
I'm not saying it's definitely what caused it, it's more likely to have caused it than plugging/unplugging or being connected though, which makes a warranty refusal justified.