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I recieved my N4 yesterday.
When I try to connect it to my notebook (running Windows 7 Professional), the installation of the MTP driver fails. The error message says something like "driver could not be found". ADB however works without problems. (I allready debugged some apps on the phone.)
I tried installing the drivers from the toolkit, but it didn't work.
On my brothers netbook the MTP drivers were installed successfully. But I can't get it working on my notebook.
Can anyone help me?
mseebass said:
I recieved my N4 yesterday.
When I try to connect it to my notebook (running Windows 7 Professional), the installation of the MTP driver fails. The error message says something like "driver could not be found". ADB however works without problems. (I allready debugged some apps on the phone.)
I tried installing the drivers from the toolkit, but it didn't work.
On my brothers netbook the MTP drivers were installed successfully. But I can't get it working on my notebook.
Can anyone help me?
Click to expand...
Click to collapse
I was just having this problem but I fixed mine by changing the USB port. Not sure if itll help but worth a try.
bigcrav said:
I was just having this problem but I fixed mine by changing the USB port. Not sure if itll help but worth a try.
Click to expand...
Click to collapse
Thanks for your help. I allready tried an other usb port. It did'nt work.
I wanted to avoid it but I reinstalled windows. Now it works. Thanks again.
Hmm, messed with this problem for ages yesterday, mtp installed fine in normal mode but refused when in 'usb debugging' mode
simple fix, find your wpdmtp.inf file in windows/inf
edit it like shown, look for the [Generic.NTx86] and [Generic.NTamd64] entries near the top of the file........
[Generic.NTx86]
%GenericMTP.DeviceDesc%=MTP, USB\MS_COMP_MTP
%GenericMTP.DeviceDesc%=MTP, USB\VID_18D1&PID_4EE2&MI_00
[Generic.NTamd64]
%GenericMTP.DeviceDesc%=MTP, USB\MS_COMP_MTP
%GenericMTP.DeviceDesc%=MTP, USB\VID_18D1&PID_4EE2&MI_00
...then update the driver in device manager, use automatic search
just make sure the 'VID_18D1&PID_4EE2&MI_00' matches your device id, check in device manager.. but i'm guessing all nexus 4 are the same.. usb debugging mode
I did a clean install of windows and that solved the issue for me. Thanksfor your help anyway.
I usually see what drivers do install, like adb or whatever, and then remove/uninstall them AND delete them
Then installed this pack
http://forum.xda-developers.com/showthread.php?t=1998650
then connect to a different USB port and try again with the new drivers
Also, some USB hubs can be under-powered and cause problems.
meangreenie said:
just make sure the 'VID_18D1&PID_4EE2&MI_00' matches your device id, check in device manager.. but i'm guessing all nexus 4 are the same.. usb debugging mode
Click to expand...
Click to collapse
Just FYI, just got a Nexus 4 from T-Mobile yesterday and the device ID is slightly different:
VID_18D1&PID_4EE2&MI_01
01 at the end instead of 00
---------- Post added at 09:11 AM ---------- Previous post was at 08:53 AM ----------
Fitchman said:
I usually see what drivers do install, like adb or whatever, and then remove/uninstall them AND delete them
Then installed this pack
http://forum.xda-developers.com/showthread.php?t=1998650
then connect to a different USB port and try again with the new drivers
Also, some USB hubs can be under-powered and cause problems.
Click to expand...
Click to collapse
How/where do you install those files/drivers? There are no instructions.
lannister80 said:
How/where do you install those files/drivers? There are no instructions.
Click to expand...
Click to collapse
When Windows asks where the drivers are you point to the folder with the ones you want to use...
EddyOS said:
When Windows asks where the drivers are you point to the folder with the ones you want to use...
Click to expand...
Click to collapse
It doesn't ask. I plug in the phone, and Windows says it can't install the MTP driver.
If I go into Device Manager and find the phone (with the yellow triangle and !) and select Update Driver Software, then navigate to the i386 folder from the Universal Naked Driver (on an i5 system), it tells me that "The best driver for your device is already installed" or something similar.
Of course, if I uninstall the device from device manager (and presumably the bad MTP driver as well), it disappears, so I have nothing to point to to install the drivers.
Earlier today I reinstalled the drivers for my N4 on my work PC (Vista Business) and I had to reboot before it recognised the N4 as an MTP Device - prior to that it only saw it as an 'MTP Device'. Now it sees at 'Nexus 4'
I have a similar problem I have a kindle fire
I have install the ADB driver but am having extreme difficulties getting the MTP drivers to work
I have tried everything (every solution on Google)
and nothing works
I've tried the "Media Transfer Protocol Porting Kit"
I tried to get Microsoft help they gave me the run around and confused me even more
here is the conversation
Microsoft: "Thank you for that information
Nathaniel I was checking your product key and it is blocked that is why you can not connect these devices to your computer, you may be a victim of counterfeit software so in this case since it is an OEM computer which means that the manufacture of the computer installed Windows 7 on your computer I recommend you to contact the manufacture of your computer to see if they have an option in order to resolve this issue you are having."
me: when i contact them what do I ask for?
Microsoft: You need to ask for a new product key
me: I am confused what does this mean? that the manufacturer put windows 7 OS on here illegally? but all PC's come with windows OS so every PC in the world is suspect to counterfeiting
them: No, this could be because someone still some information of your computer and use the product key to try to activate Windows until the product key got blocked
No, the name is not involved in this case it is jut the product key
what do I do?
is there an alternative to MTP drivers?
Solved
Hi, i had the same problem described in previous posts and I managed to solve thanks to what is written by meangreenie.
In practice, in the windows\inf of my Windows 7 the file wpdmtp.inf was no longer present but there is only the "compiled" version (wpdmtp.pnf).
I retrieved the file from an earlier version founded in he folder Winsys and so the LG driver are installed without further problems.
Jon McDougal said...
You might be using the wrong driver (Android ADB) instead of the MTP driver. This happened to me the other day!
If you're in Debug Mode, you've already done the first step I was going to suggest.
Here's the second step that worked for me: Open Device Manager -> Click Android Device (top of my list) which exposes "Android Composite ADB Interface" -> Right click that device -> Update Driver Software -> Browse My computer for driver software -> Let me pick from a list of device drivers on my computer -> then choose "MTP USB Device" -> Next
Mine installed the MTP driver and then the N4 opened normally.
Click to expand...
Click to collapse
That works for me with USB Debug ticked and in MTP Mode but not in PTP Mode (on CM10.2-nightly-20130817). I absolutely can't see my pics in no way... (I suppose this is a bug from Google to be fixed in further updates). ADB and FB are correctly working as tested with NexusRootToolkit 1.7.1 Drivers Test.
May it help to delete original DCIM folder and start from a new one??
edit: Shame on me... I forgot that I've formatted my SDcard, so I've no picture in DCIM folder.... Sorry! So I can say that McDougal trick totally worked for me!
try to check the device manager to check the missing drivers with ! mark
Maybe I'm not completely getting the problem, but just doing this worked fine for me:
danielms22 said:
Enable USB debbuging in your phone. Go to Settings -> about phone -> tap about 10 times on build number item until USB debbuging is unlocked.
Also, on your computer go to the device manager, look for your phone, if you find it, right click on it, then update Driver Software, browse computer, Let me pick from a list of device drivers on my computer, USB composite device
That should do it.
Click to expand...
Click to collapse
No need for additional driver download or anything...
Finally a working solution
Finally I found a solution.
Visit answers.microsoft.com/en-us/windows/forum/windows_xp-hardware/mtp-usb-device-drivers-will-not-install-correctly/0ee71b7c-4ae7-403f-abbb-63c7ed9a79f9?rtAction=1387606800207 and search for the "Bret B"'s answer which has also been marked as the most helpful answer. It works perfectly. He simply says..
Go to the Registry Editor (Start –> Run –>type in, “regedit” (without the quotes) then click OK.
Search the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\
Go upto Edit>Find, type in or copy/paste Portable Devices
In the right hand pane you will see the (Default) value “Portable Devices” on the string
Once found, you see a string value called UpperFilters –> delete it!
Reconnect the device. Finished!
I've had the following problem which I solved and now I'm wondering if anyone else found it, since I'm afraid it might point out to some hardware fault.
When selecting LG Software mode on the phone for connecting to your PC, Windows (in my case, 7 x64) attempts to install an MTP USB Device, but fails with Code 10: Device cannot start. At this point I (after many trial-and-error cycles) had to select Update Driver for that device in Device Manager, select Browse my computer for driver software > Let me pick from a list of drivers, and from the next screen, pick USB Composite Device instead of MTP USB Device. It installed right away and then 4 other USB devices popped up, which also were installed (using Windows Update). After this, LG PC Suite (and also LG Mobile Support Tool) detected the phone with no problems.
So, were any of you confronted with this?
Just wanted to say I had the same problems following your steps allowed me to get this to work. Thanked!
Thank you so much. This solved the problem.
I'm actually having this same issue. When I click "Show me a list of blah blah" it doesn't give me a USB Composite option. I only get two MTP options, and if I check "Show Compatible Hardware" it shows a bunch of drivers for MTP, WMP, and some other protocols. Any ideas?
gunnarizbeast said:
I'm actually having this same issue. When I click "Show me a list of blah blah" it doesn't give me a USB Composite option. I only get two MTP options, and if I check "Show Compatible Hardware" it shows a bunch of drivers for MTP, WMP, and some other protocols. Any ideas?
Click to expand...
Click to collapse
I am in the same situation, can you help how to fix this?
this problem fix?
I have a problem. Phone download mod work but I connect computer not connect phone. Says "This device can work faster". Device manager says yellow exclamation.
I try any computer but problem doesnt fix.
metalboy94 said:
I've had the following problem which I solved and now I'm wondering if anyone else found it, since I'm afraid it might point out to some hardware fault.
pick USB Composite Device instead of MTP USB Device. It installed right away and then 4 other USB devices popped up, which also were installed (using Windows Update). After this, LG PC Suite (and also LG Mobile Support Tool) detected the phone with no problems.
So, were any of you confronted with this?
Click to expand...
Click to collapse
yes, but unfortunately i don't have USB Composite Device as a selection on Windows 7 64bit. any other suggestions to get this stupid lg software installed?
After spending over 6 hours on this problem and installing a new windows, I finally found the culprit, it was Xposed Media Scanner, disabling it fixed the problem. Of course if you did not install this module before then the solution is not for you, maybe it will help someone reaching this page from Google.
put in a new SSD and got Windows 8.1, did a fresh install on a new hard-drive, everything's been working great, My nexus 4 has worked with with ADB./Fastboot and I've been able to transfer files to and from it in MTP mode. Been like that for about 4 days until about 3 hours ago, I had Windows Explorer crash, had to run Task Manager, end the process, and then manually restart explorer.exe My device was plugged in when this happened, and afterwards, I noticed that I could no longer see my Nexus 4 under the Devices & Drives section of "This Computer" (My Computer had a better ring to it lol) First I tried rebooting both my laptop and my Nexus 4, then I tried uninstalled the drivers, rebooting, re-installing, and then rebooting again. Did that like 4 times now, each time re-downloading the drivers, and doing an MD5 hash to create a Checksum, and checking them each time. Also to no avail. ADB shows my device serial number when i enter : ADB Devices, but says it's unauthorized, so if I try anything like: ADB Reboot Bootloader, it says Device is not authorized.
So ! I don't understand wtf is going on. Was working fine before. The drivers are up to date, I just flashed the Official OTA image, and was on the leaked image prior to that. Then earlier this evening I switched to the newest version of the Nexus 5 Port, and everything was still working fine, hadn't made any changes in a couple hours before this happened. When I install the drivers, It acts like it worked. Instead of saying "NEXUS 4" under Other Devices in my Device Manager, it says Composite ADB Interface under Android Devices and MTP under Portable Devices. Sometimes tho the MTP entry will still show the Yellow Exclamation Point. But goes away. Don't know whats up with that either.
Also, it wont let me install drivers unless I am in MTP mode, which Usually you can install them regardless (tho I never tried in Camera mode, I am just assuming about that one) Usually I install drivers without MTP or Camera modes checked, but now if I try it, it says that Windows Cant find the Drivers, even tho I am obviously browsing for them myself and selecting them. And just now I tried updating instead of re-installing them, and it keeps saying that Windows has determined they are the most up to date.
So I am out of I ideas. I even updated windows media player cause that's what fixed my issue on Day 1 of running Windows 8.1 when it wouldn't recognize it at all. So I don't know. Sorry for the long post but I wanted to make sure I got everything in there so hopefully someone can narrow down what the issue is. Cause I've been at it for 3 hours, haven't slept yet, my Nexus 5 gets here today, and I need to get this fixed before I sell it to my buddy. Its brand new, only 15 days old.*
Any thoughts ?*
First, connect your Nexus 4 and use Device Manager to uninstall both MTP and ADB devices, make sure to check the box to delete the driver files as well. Then uninstall any other usb or adb drivers for other Android devices.
Then disable USB Debugging on the phone and get MTP to work first, Windows should be able to install it automatically.
For ADB, Windows 8 will not allow to install unsigned driver. To install unsigned driver, reboot Windows 8 into Advanced startup and press F7 at the menu to disable driver signature (Google it if you don't know how). Although you could install Google USB driver which is signed I think, I recommend using Universal Naked Driver (link in sig.)
ADB Devices, but says it's unauthorized
Click to expand...
Click to collapse
You need to authorize it from your phone, when you connect your phone to the PC with USB Debugging turned on, a toast message on the phone will ask you to authorize the device.
eksasol said:
First, connect your Nexus 4 and use Device Manager to uninstall both MTP and ADB devices, make sure to check the box to delete the driver files as well. Then uninstall any other usb or adb drivers for other Android devices.
Then disable USB Debugging on the phone and get MTP to work first, Windows should be able to install it automatically.
For ADB, Windows 8 will not allow to install unsigned driver. To install unsigned driver, reboot Windows 8 into Advanced startup and press F7 at the menu to disable driver signature (Google it if you don't know how). Although you could install Google USB driver which is signed I think, I recommend using Universal Naked Driver (link in sig.)
You need to authorize it from your phone, when you connect your phone to the PC with USB Debugging turned on, a toast message on the phone will ask you to authorize the device.
Click to expand...
Click to collapse
ok I am gonna try that now. And as far as the part about my phone being unauthorized. I already knew about the notification that pops up, i was waiting for it to happen. Never did tho. Maybe it will happen after I do the rest of what you said. thanks, i will post my results in a min
no matter what i do, i cant get MTP working. When i uninstall the ADB entry in Device Manager it gives me the check-box option for removing drivers as well, but not on MTP. And now it wont even give me the option to uninstall, update, or anything at all, even tho I uninstalled it already so it should at least give me the option to install drivers. Even tho it's showing up in Device Manager as a Portable device, if I look in Printers and Devices, it shows up as unspecified device. Disabled USB Debugging, and all that. it says its working but it wont show up in My Computer>Devices and Drives still. For some reason ever once in awhile it will pop up with the Yellow Exclamation Point tho, only for a brief second tho. other then that, its shows it like it's running correctly. Also, nothing pops up saying that windows is installing drivers when i plug it in. Which in Win 7, XP, etc, it always did. Does this not happen in Windows 8.1 ?
Also, under Driver Details, which is the only option it lets me click on MTP, it says the drivers are from 2006 lol
Update - Just reinstalled the drivers for ADB and enabled USB Debugging, and everything is still saying its working even tho its not. But when I take my phone out of MTP mode it shows up in device manager under "Other Devices" as Nexus4, with a Yellow Exclamation, and it gives me the option to update drivers, so i tried, but it says Windows Can't find my driver. This is very frustrating.
Had this problem aswell, which was caused by the N version of Windows 8 versions.
These versions dont have Windows Media Player istalled, which is needed for MTP to work.
So to fix your problem you need to download that latest Windows Media Player (WMP) from microsoft and install that.
I dont have the N version, I have WMP installed, i mentioend your fix in the OP. Had to update it, and it worked. It was working fine for the last few days, then it stopped working suddenly
double post, sorry. dont know why that happened.
Vouch. Since I use win8.1 (no n version) Mtp doesnt work. I tried all known drivers, disabled driver signature and so on. The only working combination for me is Usb Debugging + PTP. Then I use file manager to cut the files. Airdroid would be an alternative as well.
update - SOLVED * Kind of.....I say kind of cause I still don't know what caused it but apparently Flashing to the Nexus 5 Port fixed the issue lol. I am assuming something pertaining to the way USB connectivity is controlled by Android got corrupted, and a fresh install was in order. Whatever it was, it worked and i am back in business. thanks to all those who attempted to help.
Sent From My Nexus 4 via XDA Premium 4
Hi
I am a new user for nexus 6p, For the first time I connected my device to Computer running windows 10 updated. My laptop didn't detect the usb and the driver is not installed properly, I tried downloading the latest usb driver but it didnt help , While searching for the driver folder it throws
Windows was unable to install your unkown drive
You can get the USB drivers straight from Google and try to uninstall/reinstall or download Wugfresh's NRT. There is very good driver installation tool and test to confirm you get both USB and fastboot drivers installed properly. Just follow the "Full Driver Installation Guide"
Tonyjaqs92 said:
Hi
I am a new user for nexus 6p, For the first time I connected my device to Computer running windows 10 updated. My laptop didn't detect the usb and the driver is not installed properly, I tried downloading the latest usb driver but it didnt help , While searching for the driver folder it throws
Windows was unable to install your unkown drive
Click to expand...
Click to collapse
Hi... Do you have ADB enabled in developer options? If you don't have developer options enabled, go in: settings>about phone and type 7 times on the build number, then go back in settings > developer options and enable "android debugging".
Plug your N6 on your computer, check your phone screen and allow press ok when it asks to "allow USB debugging".
Does it change something? Is your N6 recognized in device manager? Does the driver updates?
...
So My puter recognizes my phone fine....
Pop opened the configuration and General tab says:
This device is not configured correctly. (Code 1)
A service installation section in this INF is invalid.
To find a driver for this device, click Update Driver.
I try and update the driver using the "Let the puter search" feature and it finds one and tells me:
Windows encountered a problem installing the driver software for your device.
Windows found driver software for your device but encountered an error while attempting to install it.
MPE Device
A service installation section in this INF is invalid.
If you know the manufacturer of your device, you can visit its website and check the support section for driver software.
This is all AFTER I downloaded the latest Google USB drivers and unzipped them.
Phone is set to MTP mode and debugging mode is unlocked and usb debugging is on.
No Go.
Hi,
I've received a couple of days ago two Onplus 5.
They both work great but when I try to connect them to my desktop, they get detected as "qualcomm hs-usb diagnostics 900e" by windows 10 that states the USB device is not recognised.
The issue is reproduced on a laptop, although it did get picked up once by the laptop, only to fail on a second attempt with the same device name "qualcomm hs-usb diagnostics 900e" after I installed the driver provided by Oneplus.
I read on the forum that "qualcomm hs-usb diagnostics 900e" is normally related to Bricked phone issues, which is not my case and I don't know what to do to resolve this.
I also tried to activate the USB debug mode on the phone, but this didn't change the problem.
My windows are all up to date and my phones as well (running Android 7.1.1, OxygenOS 4.5.2)
Has anyone experienced this issue with that phone or any other?
I would greatly appreciate some help and I thank you in advance for reading this and offering advice.
Unplug phone, restart windows.
Go to settings / about phone / press build number 5-6 time (don't remember exactly how many times) to enable developer options
turn on USB debugging
select USB configuration MTP (media transfer protocol)
plug it in
Install drivers
And now on you should have it working every time you plug it to your laptop.
dcrnic said:
Unplug phone, restart windows.
Go to settings / about phone / press build number 5-6 time (don't remember exactly how many times) to enable developer options
turn on USB debugging
select USB configuration MTP (media transfer protocol)
plug it in
Install drivers
And now on you should have it working every time you plug it to your laptop.
Click to expand...
Click to collapse
Thanks dcrnic, I must have skipped a step with the debugging mode because your procedure did the trick.
Is this a normal process to have to go to Dev mode and Debug mode to be able to connect to a PC?
Thanks again for your help!:good:
Win 10 do not recognize device as it is so new. Probably in the future this will be solved on Windows end.
I found online link for drivers
https://drive.google.com/file/d/0B-LgkimFUEksbjRCY1BkWnduVW8/view?usp=sharing
Moderators
Please delete ... Today forum is so slow, and it do double posting for some reason even I press reply just once.
Thank you.
FIXED: Use stock op5 cable. The other cable that gave me issues works just fine for op2.
The phone used to be seen by win10, but since oem unlock and superSU, the computer at work doesn't recognize it. Ran the 4.5.2 update with same results. I noticed that in Developer Options -> Select USB configurations charging is selected and greyed out. Going in selecting anything else returns is to Charing.
Device Manager > Find the phone > Right click > Update drivers (or something like that) > Select driver from Computer > Select "MTP USB Device" Enjoy
I'm having the same issue. If I manage to get it to connect to the PC, then after I unplug and plug it again it gives the same not recognised balloon. It only seems to work with USB Debugging On
I ended up using the original op5 cable and it recognizes the phone right away.The cable that didn't work for op5 is not stock, but worked perfectly fine for op2.
Same issue
Even I'm facing the exact same issue on my op5
dcrnic said:
Win 10 do not recognize device as it is so new. Probably in the future this will be solved on Windows end.
I found online link for drivers
https://drive.google.com/file/d/0B-LgkimFUEksbjRCY1BkWnduVW8/view?usp=sharing
Click to expand...
Click to collapse
The drivers are on the phone, they're mounted as a drive when you plug the phone in? They even add ADB tools when you install them, they're in C:\Program Files (x86)\OnePlus USB Drivers and the ADB tools are in the Android folder within there.
djsubterrain said:
The drivers are on the phone, they're mounted as a drive when you plug the phone in? They even add ADB tools when you install them, they're in C:\Program Files (x86)\OnePlus USB Drivers and the ADB tools are in the Android folder within there.
Click to expand...
Click to collapse
Yes, they are on the phone, but computer need to recognize device to see it. It does not, so the drivers on the phone are useless in this case.
I compared this to my ZTE Axon 7. If you choose "Charge only" the Axon 7 is recognized as a USB input device. This should also happen for our OP5 but the driver (which btw. is a windows standard driver) does not contain PID 900E and also does not like to have it forced to a USB input device.
The Axon 7's PID is F006.
However, the real issue is when Windows decides to use Qualcomm's HS USB Diagnostic Interface driver which seems to give even more trouble (at least for me). When I tried to switch to MTP this would not work and my Windows 10 hung itself up when rebooting or shuting down. For now I just disabled the "Unknown device" to prevent such things from happening. Charging still works this way and the phone is correctly recognized when changing to MTP.
If you are facing the same issue, disconnect the Oneplus 5 from your PC, reboot the PC and after that launch the device manager. You need to enable hidden devices in the view menu of the device manager to see disconnected devices. Now remove the device "Qualcomm HS USB Device Interface" and also choose to uninstall the driver itself. After that you can connect your device again and it should pop up as "Unknown device". Then simply disable the device.
Regarding the drivers from Oneplus: this package is lacking a driver for the device we are seeing (VID_05C6&PID_900E).
Does anyone know if the latest update (OxygenOS 4.5.5 update) addresses this issue? It says the following as one of the bug fixes:
"To restore connectivity to a Windows 10 PC, please turn off USB debugging prior to the upgrade"
aa_chow said:
Does anyone know if the latest update (OxygenOS 4.5.5 update) addresses this issue? It says the following as one of the bug fixes:
"To restore connectivity to a Windows 10 PC, please turn off USB debugging prior to the upgrade"
Click to expand...
Click to collapse
Worked for me, only remember to Uncheck usb debugging BEFORE the update....
Hmm, didn't work for me, same behavior as before the update...Qualcomm HS-USB as soon as phone is plugged in...USB debug was off.
Sent from my ONEPLUS A5000 using Tapatalk
try changing port (and remember to restart the pc)
Just got my phone today. It updated to 4.5.5 immediately. All I did was connect it to the computer (windows 10) and everything works.
bricky23 said:
Just got my phone today. It updated to 4.5.5 immediately. All I did was connect it to the computer (windows 10) and everything works.
Click to expand...
Click to collapse
It worked the first time too, but not the second time...at that point connected detected as Qualcomm HS-USB Diagnostic, and computer won't shut down.
And yes I installed it a few time, and it works the first time connecting, but not the second time around.
Sent from my ONEPLUS A5000 using Tapatalk
I don't have my OP5 yet, but I had a very similar and difficult experience with my OP3 when I first received it on Windows 10 Pro. On top of installing the proper drivers, I also had to go into Device Manager and run some steps (I'm going off on memory so they may not be entirely accurate). The root cause is driver signature check enforced in Windows 8+. So by going into Device Manager and seeing "kedacom USB driver", right click and find the oneplus USB driver you installed above and also need to disable the driver signature enforcement (in windows 10 go to advanced startup settings, reboot and choose (I think) #7 then reboot). Then plug in the phone usb go to device mgr right click on kedacom USB driver and choose the oneplus driver.
I don't have all the steps in the right order but it should fix your issue.