If I understand correctly we will void our warranty if we root our 32GB Moto X. The owners of the developers model is excempt to this rule. I believe from everything I have read that the software and hardware with these phones are identical. My question is how do you feel about not having the ability to root without losing warranty. I can see reasons both ways good and bad but color difference and a logo that says Developers Eddition should not change things for identical phones in my oppinion.
Interested in seeing what others think and maybe someone has asked Motorola about this?
If you root as long as you return to stock you're not voided for warranty service, it's unloving your boatloader that your talking about, if you unlock that then yes for sure it voids your warranty.
Sent from my XT1056 using xda app-developers app
charlie-n said:
If you root as long as you return to stock you're not voided for warranty service, it's unloving your boatloader that your talking about, if you unlock that then yes for sure it voids your warranty.
Sent from my XT1056 using xda app-developers app
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Thanks for that, I thought rooting was the problem. I guess I have always unlocked the bootloader and rooted my previous android devices in the same step and just didn't realize the differnce. So the people with developers phones can unlock their bootloaders but I can't. Do you know why Motorola would cover one and not the other?
Derbyman32 said:
Do you know why Motorola would cover one and not the other?
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Click to collapse
Motorola needs reason why DE more expensive:laugh:
Sorry for asking here, but do you know how to remove unlocked bootloader warning during start up (just have got e-mail with bootloader unlock code for DE, but worry about reselling it in future)
Vivjen said:
Motorola needs reason why DE more expensive:laugh:
Sorry for asking here, but do you know how to remove unlocked bootloader warning during start up (just have got e-mail with bootloader unlock code for DE, but worry about reselling it in future)
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Click to collapse
Simply flash a replacement logo.bin file from the themes section.
Screw Motorola. I am going to unlock mine. When is the last time you had to do a warranty claim on a phone? I wonder if unlocking also cancels the $85 protection plan for those who bought it?
-- Sent from my Moto X on Tapatalk Pro
Cubfan99 said:
Screw Motorola. I am going to unlock mine. When is the last time you had to do a warranty claim on a phone? I wonder if unlocking also cancels the $85 protection plan for those who bought it?
-- Sent from my Moto X on Tapatalk Pro
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Click to collapse
It does.
Sent from my iPad using Tapatalk
At this point I don't have a need to unlock and root. That said I will probably do it anyway. More than likely after the year warranty is up. For now I'm fine with it.
Sent from my Moto X via Tapatalk
If you have a hardware defect, not always root would mean your warranty 100% voided. I don't know about Motorola, but I had my HTC replaced without any issues before
I always test out the phone for a good week or so before unlocking. Just in case there are any problems.
But, as the previous poster said, unlocking shouldn't prevent them from fixing obvious hardware issues like broken speakers or something else that's a hardware failure.
Read their terms, if you unlock bootloader your warranty is void period. They warn you when you ask for the unlock code, the only exception is DE devices. You have to agree to their terms to get the code. I unlocked mine but it's a DE, I exchanged my custom T Mobile X for the DE during the first Cyber Monday deal.
Sent from my iPad using Tapatalk
Derbyman32 said:
Thanks for that, I thought rooting was the problem. I guess I have always unlocked the bootloader and rooted my previous android devices in the same step and just didn't realize the difference. So the people with developers phones can unlock their bootloaders but I can't. Do you know why Motorola would cover one and not the other?
Click to expand...
Click to collapse
Think about it this way:
Unlocking your bootloader means you can do all sorts of stuff with ur phone's firmware making it very easy to change the way it works and/or brick it and many people do.
Now if unlocking ur bootloader doesn't void ur warranty, then u would have the right to get support and/or get ur phone repaired under warranty in case u mess it up and/or get it bricked. Now put urself in Motorola's shoes, would you be willing to provide support for your customers because they decided to mess up their phone? No. Warranty only covers manufacturing defects, not defects caused by the user such as physically damaging the phone or unlocking the bootloader and messing with the phone's firmware. Unlocking your phone's bootloader will make it very easy to mess up ur phone making the number of people who would have a messed up phone high and Motorola would need more resources to be able to manage and provide support for such a high number of people.
Now in order to keep customers happy, they allowed Dev Edition owners to unlock their bootloader and keep their warranty as a compromise solution. Why? First of all, the Dev Edition is more expensive, which means the number of people that are going to buy it is going to be less. A lower number of people is easier to manage when having to repair or replace phones damaged because of an unlocked bootloader. Moreover, people who are likely to buy a Dev Edition phone would be experienced devs who are less likely to damage their phone because of an unlocked bootloader or who would know how to fix it if they damage it without having to bother Motorola customer support. Again, this narrows down the number to even less.
I hope this explains it, it's all about limiting the number of people who can claim a warranty because of unlocked bootloader to a manageable number.
mschumacher69 said:
First of all, the Dev Edition is more expensive,
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The 32GB Developer Edition phone is the exact same price as Moto Maker T-Mobile off contract 32GB, both are $549.99. It is ridiculous that Motorola threaten to void the warranty because the phone is a different color. The T-Mobile edition "off contract" phone has nothing to do with T-Mobile other than being able to get 1700 AWS. T-Mobile does not have anything to do with the sale of the phone and their website makes no mention of the Moto X anywhere.
sunnycheeba said:
The 32GB Developer Edition phone is the exact same price as Moto Maker T-Mobile off contract 32GB, both are $549.99. It is ridiculous that Motorola threaten to void the warranty because the phone is a different color. The T-Mobile edition "off contract" phone has nothing to do with T-Mobile other than being able to get 1700 AWS. T-Mobile does not have anything to do with the sale of the phone and their website makes no mention of the Moto X anywhere.
Click to expand...
Click to collapse
Again, it's all down to reducing the number of people that can unlock without voiding the warranty making it easier for them to manage it. It has nothing to do with the phone model or the color of its cover.
Even if they are the exact same phone with the exact same price and the only difference being the color of the cover, lacking color options makes it inconvenient for some people. This means that less people will buy it reducing the number of people who claim a warranty because of a problem related to unlocking the bootloader to a manageable one.
mschumacher69 said:
... It has nothing to do with ... the color of its cover.
...the only difference being the color of the cover, lacking color options makes it inconvenient for some people.
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Click to collapse
Seems like it's all about the color to me.
Thank you guys for all the feedback. I see the points for and against the idea. If I could pick I would rather have them do it like most Samsungs I have had. I was able to root and unlock, use the phone and then restore to original without Samsung ever interfering. I know that if my phone crashed while the bottloader was unlocked then it was on me but I always felt I could recover from most anything thrown at me with the help of xda and google search engines. The way Motorola wants to do it is just void your warranty for unlocking bootloader period. I would be willing to unlock and root if I could do it without Motorola's help and would take the chance that if I bricked it then that was on me.
Either way I love my Moto X and really do not feel the need to root like I did with Samsung and all the junk they install on the phones. Everything that came on the Moto X is fine with me but I did buy a no contract unsubsidized off contract phone so I feel that should give me some room to use my equipment the way I wish but still have a degree of protection from failed hardware that has nothing to do with rooting, should that ocur.
Derbyman32 said:
Thank you guys for all the feedback. I see the points for and against the idea. If I could pick I would rather have them do it like most Samsungs I have had. I was able to root and unlock, use the phone and then restore to original without Samsung ever interfering. I know that if my phone crashed while the bottloader was unlocked then it was on me but I always felt I could recover from most anything thrown at me with the help of xda and google search engines. The way Motorola wants to do it is just void your warranty for unlocking bootloader period. I would be willing to unlock and root if I could do it without Motorola's help and would take the chance that if I bricked it then that was on me.
Either way I love my Moto X and really do not feel the need to root like I did with Samsung and all the junk they install on the phones. Everything that came on the Moto X is fine with me but I did buy a no contract unsubsidized off contract phone so I feel that should give me some room to use my equipment the way I wish but still have a degree of protection from failed hardware that has nothing to do with rooting, should that ocur.
Click to expand...
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Does Samsung allow unlocking their bootloaders officially?
I would really like to find someone who has successfully done a warranty claim on an unlocked motomaker XT1053. I returned mine after it was unlocked but that was a return, not a warranty claim. I'm on moto x no3 right now for various reasons. First I returned because it was the only way they would honor the price change since I ordered a few hours before the announcement of the cyber deals on that same day. They couldn't cancel building the phone after only a couple hours. They made it right with a coupon and allowed me to return it. I'm regretting saving that money because now its all headache. I got the same color, etc phone after for the cyber monday price... and it came with corrupt flash or something else hardware related. Phone would not successfully boot, even after flashing stock firmware. They did an advanced replacement and now I'm on device no. 3. Thought the phone was perfect, but they put a big nick right by the silver keys of the phone. They really are sloppy when they make these things. I called them and they put a note on my account that I could get a replacement at anytime... indefinitely because of that, but I'm sure it will be voided if I were to unlock the phone. I'm trying to just live with the blemish, but I'm OCD with my devices. Even exchanging to save money, I probably have spent at least $100 on cases and screen protectors.
Is there anyone out there that has successfully done a NON SOFTWARE related warranty claim on an unlocked non-dev (T-Mobile) Moto X?
Rhiannon224 said:
It does.
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I'm definitely going to re-read these terms. Insurance, in which I pay a deductible to replace the device, is not the same as a free replacement due to a factory defect. And if unlocking the bootloader negates my paid insurance... well that's a pretty dirty business practice. It also doesn't seem very enforceable, as I could just drop my phone from a very high distance and successfully file a claim... Let us double check the fine print.
sunnycheeba said:
Seems like it's all about the color to me.
Click to expand...
Click to collapse
That's racist!
I noticed that Motorola updated the language regarding the T-Mobile - no contract Moto X on the Moto Maker site yesterday. What just used to show the T-Mobile logo and "No Contract" when selecting a T-Mobile Moto X, now reads: "GSM Unlocked" in Large font with the T-Mobile logo reduced to a smaller type face. It also says: "Comes with T-Mobile SIM. Use with AT&T and T-Mobile 4G LTE, and Global HSPA"
In the updated Moto X FAQs, T-Mobile is not mentioned as a carrier, the phone is now simply referred to as the "GSM Unlocked" model.
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/97692/action/auth
I hope this more un-carrier distinction will have Motorola reconsidering making the XT1053 'GSM Unlocked' model (formally known as the 'T-Mobile - No Contract' model) have the same warranty as the XT1053 Developer Edition, since there is no carrier involvement in either.
Also relating to 'no contract' Motorola phones was a comment made by Motorola CEO Dennis Woodside in his interview with MKBHD last week. When talking about the Cyber Monday sale, Dennis said: "...we learned alot. There's clearly demand for devices that are not tied to a contract, at prices that are reasonable, and I think were gonna listen hard to that, to what the consumer told us on Monday and on Wednesday....". Dennis later goes onto to mention that AT&T was just releasing new wireless plans which include "Bring Your Own Phone" discounts; this is probably the reason for the more generic "GSM Unlocked" moniker been given to the XT1053, since Motorola plan to now market this model to AT&T BYOP customers as well as T-Mobile.
https://www.youtube.com/watch?v=kpqBNn_BfKE&feature=player_detailpage&list=UUBJycsmduvYEL83R_U4JriQ#t=133
I'm a Verizon customer and have been paying monthly for their insurance on my Galaxy S6. I know the only difference between Nexus Protect and insurance is that the insurance covers phones that are lost or stolen. Since Verizon isn't going to officially support the Nexus 6P, when I activate it, I believe it will be listed as a 'Non Verizon Device'. The insurance that I pay for monthly is going to stay on the line even after I activate the phone.
I'm not sure if Asurion would honor a claim on the line if it is associated with a 'Non Verizon Device'. Does anyone know the answer to this for sure, or have prior experience with the Nexus 6 or Motorola Pure on Verizon? If they wouldn't honor it, then I would just be wasting money and should drop it off of the line. I had read somewhere that it might just replace the phone with something equal or better if a claim was filed. I'm already covered by Nexus Protect for my 6P, that just doesn't cover phones that are lost or stolen.
Any thoughts would be greatly appreciated!
-J
I just activated one. It shows up as a Huawei with a model number on My Verizon, but it's impossible to select it on Asurion's site. I've heard the insurance is attached to your line, not to any particular device. The big caveat is that if Verizon doesn't offer your phone, the best you can get as a replacement is a "like" device.
Exactly. No replacement = no insurance.
Sent from my Nexus 6P using Tapatalk
kashtrey said:
I just activated one. It shows up as a Huawei with a model number on My Verizon, but it's impossible to select it on Asurion's site. I've heard the insurance is attached to your line, not to any particular device. The big caveat is that if Verizon doesn't offer your phone, the best you can get as a replacement is a "like" device.
Click to expand...
Click to collapse
As long as you can make the claim and get a 'like' device, I would think it would be worth it. Could always end up selling it after and rebuy the 6P. If you can't select it on Asurion's site, is there another option to pick like 'other' or something like that?
-J
Sent from my SM-G920V using Tapatalk
nbaj2k said:
As long as you can make the claim and get a 'like' device, I would think it would be worth it. Could always end up selling it after and rebuy the 6P. If you can't select it on Asurion's site, is there another option to pick like 'other' or something like that?
-J
Sent from my SM-G920V using Tapatalk
Click to expand...
Click to collapse
I have legacy TEC on a Verizon line.
I bought Nexus Protect but left TEC on the line.
TEC is on the line and not the device.
I have never asked if a device is covered and I have replaced multiple devices on various lines that I did not get from Verizon.
Everything from warranty defects to lost/stolen and water damage.
The caveat was that all the devices were offered by Verizon.
Asurion is a big company, they will probably have some at some point.
I just don't have a lot of faith when, which is why I bought Protect.
tech_head said:
I have legacy TEC on a Verizon line.
I bought Nexus Protect but left TEC on the line.
TEC is on the line and not the device.
I have never asked if a device is covered and I have replaced multiple devices on various lines that I did not get from Verizon.
Everything from warranty defects to lost/stolen and water damage.
The caveat was that all the devices were offered by Verizon.
Asurion is a big company, they will probably have some at some point.
I just don't have a lot of faith when, which is why I bought Protect.
Click to expand...
Click to collapse
From what I understand I've heard two stories claiming to be discussions with Verizon and Asurion. One post on here in the Nexus 6 forums said the it isn't covered unless it was an actual Verizon Nexus 6. I also saw a post on here (can't remember which thread) that verizon told the poster that it would be covered. However, like a previous person pointed out if Asurion doesn't have the phone they can't send you it as a replacement. There isn't a way around this is as I've asked them before if I can get a credit to go buy a new phone instead of them sending me one. This happened with my HTC one m8 when I wanted a specific color that they didn't have.
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
Click to expand...
Click to collapse
Used them in the blackberry days. Never had a problem with them
Sent from my Nexus 6P using Tapatalk
aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
Click to expand...
Click to collapse
File a claim.
They give you a shipping labe.
Ship the device.
They evaluate.
They either fix or refund.
I've had both happen.
For a camera, they sent me a refurb.
I had a Nexus 7 and they gave me the cost of the item.
aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
Click to expand...
Click to collapse
they're great... and it depends on your issue. My issue was my screen was shattered. In this case, they couldn't replace the glass (apparently Huawei made this thing impossible to fix a screen) so they shipped me a new one. (by shipped, they actually bought me one from amazon and shipped it since they didn't carry any on inventory.) they send you a label to ship your old phone back. needs to be done in 7 days I think. so I had my old broken but working phone for 3 days before the new one came. swapped out the sim and shipped the old one out... worked great.
for my family, I have 3 phones covered with them.
You have a link?
Blaze420916 said:
You have a link?
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Click to collapse
http://lmgtfy.com/?q=squaretrade
Keep in mind the insurance plus deductible is $200. You could get the screen replaced for less. Unless you're sure the phone is going to fall off a building it might make more sense to put the money in a savings account.
Sent from my Nexus 6P using Tapatalk
Restola said:
Keep in mind the insurance plus deductible is $200. You could get the screen replaced for less. Unless you're sure the phone is going to fall off a building it might make more sense to put the money in a savings account.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I think we all know how insurance works. Keeping money in a savings won't replace your device. It's actually $99 for 2years and $75 an incident. That pretty damn cheap.
"Unless you sure it's going to fall off a building"
Really? If we could predict the future we wouldn't need insurance would we. It's called peace of mind. You never know what may happen, and for $7.50 a month it's a no brainer to me.
I have square trade. Best deal on insurance I ever had. Before I always had it through Asurion (I'm on Sprint) and this is cheaper. I went with Square because my 6p was a gift and I didn't get insurance at 1st because of this.. Sure was glad for the person on here who referred me to them. ?✌
Sent from my Nexus 6P using Tapatalk
I purchased a used, like new XT1575 from an Amazon vendor in January.
I'm now having screen issues with my device, which I've confirmed is a hardware issue. After going through the Motorola forum, creating a service ticket, I've been told that my 1year warranty is not valid due to not purchasing from an authorized seller.
I'm perplexed. Granted that I have no way of determining the original purchase date, should it make a difference due to the device being released last September?
My bootloader is unlocked, however I've read that Motorola will still honor the warranty for hardware issues if the device has no physical damage, which mine does not.
I had this problem with my Moto 360 they pretty much told me to take a jump. It was brand new from an amazon vendor. So now I have a smart watch that doesn't work properly and Moto won't fix it.
Sent from my XT1575 using Tapatalk
Does anyone have any more information on what the manufacturer's warranty is going to be like for this? I had read some random sites a week ago saying something to the effect of S Guard which would provide an extra year of warranty as well as include 1 free screen replacement (I suppose kind of how I have on my current Droid Turbo from Motorola). With such a big screen, I'm surprised this hasn't been asked yet. It also would help me make a decision on whether or not to go with a thrid party insurance such as squaretrade, etc. Any thoughts appreciated!
In the US you get 1 month of Samsung Premium Care for free, after that it is $12/mo.
http://www.samsung.com/us/support/premium-care/
There is a $99 deductible for damaged devices, warranty replacements are free.
There is no such option in Canada except if u get one through ur carrier
Sent from my SM-G930W8 using Tapatalk
kinda disappointing considering the original rumors.