I am hearing a low level constant static noise with all audio through the handset earpiece. This happens on all calls, and only on the handset. Switching the call audio to a wired headset, Bluetooth headset, or the speaker phone makes the noise go away.
I have experienced this on my first MXPE, and now on its replacement. One the second go around, I did learn something more.
On the second phone I tried a call before I setup anything and it was close to fine. I say close because it was not without background noise, it was just very slight. Acceptable.
Then I finished the setup. I tried another call, and still OK. Then came the upgrade to Marshmallow. Now under Marshmallow, the noise is right back to where it was with the original phone, also on Marshmallow.
Bottom line, it is a software problem, not a hardware problem. And the software problem is only present in Marshmallow.
Sent from my XT1575 using Tapatalk
Same issue here ! immediately after MM OTA update on my XT1575 (stock vanilla) people start complaining they cannot hear me well !
After sorting most of MM issues this is a major pain in the a**
Let Moto know about this as it makes the phone crippled.
How come there aren't any more complaints about this serious issue !
This is 100% MM related - People complain they can barely hear me on the other end of the line - I sound muffled, stuttered and basically bad to the point they cannot continue the conversation and demand I call them from a land line !
Forget all MM bugs, problems, etc (need I mention the Equalizer went AWOL) now this Smartphone which I highly praised and loved became a ...smart something - with no phone feature.
Help me let Moto support be aware of this issue.
Thanks
Got the following advise from Motorola support on chat - it seems to help - please tell me if it work for you:
please go to settings > apps > all > Audio Effects app - Tap Force Stop - Clear Cache and Clear Data.
Also under settings > apps > all > go to Phone app - Tap Force Stop - Clear Cache and Clear Data.
Now please turn off the phone and when you turn it back on try making a call.
alon3232 said:
Got the following advise from Motorola support on chat - it seems to help - please tell me if it work for you:
please go to settings > apps > all > Audio Effects app - Tap Force Stop - Clear Cache and Clear Data.
Also under settings > apps > all > go to Phone app - Tap Force Stop - Clear Cache and Clear Data.
Now please turn off the phone and when you turn it back on try making a call.
Click to expand...
Click to collapse
Did all that on a call to Motorola after the first replacement phone failed to address my issue. No surprise, it made no difference.
That was followed by a factory reset and a test prior to connecting to my Google account and downloading any apps. Also, made no difference.
Now I'm waiting for my second replacement.
Sent from my XT1575 using Tapatalk
I have a thread on the Motorola forums for this issue.
My second replacement arrived yesterday. It solved the background noise issue! Unfortunately it came with loose buttons which actually rattled when shook or when the phone vibrated. Back to Amazon it goes.
Unfortunately, now Amazon wants to pull the plug on the purchase and take it all back. I'm not ready to give up though. Besides really liking the phone, I've also invested in a screen protector and car mount. I'll have to talk to Amazon today and see what we can do.
Sent from my XT1575 using Tapatalk
It's all boxed up and ready for UPS. I'm really unhappy that I could not get a good MXPE. As I consider other options, it's tough, especially at the $350 price point.
I'm actually giving the ZTE Axon Pro some thought, but undecided so far. And if the was a sale on the Nexus 6P that brought it down $100, it would be a contender. I'll pay a few more bucks for a Nexus. Given the right price, I may even give the MXPE anther shot, after they work through this stock of bad phones.
Sent from my SAMSUNG-SGH-I747 using Tapatalk
Don't get the axon. If you can't get the. 6p I'd go with Nexus 6 some places U can get it under 3 I think
Sent from my XT1575 using Tapatalk
Solved
Hi guys ive got the solution to this problem, my mic used to not work at all on handset calls and wud work on speakerphone. After diagnosing for 24 hrs I was able to understand the problem, all you need to do is replace top mics with bottom mics in music_path.html file If someone is not able to do it lemme know on twitter ill email u my edited file, just replace yours with mine. N nw the mic works like a charm. I am not a regular xda user, so won't be able to check back frequently, my twitter id is @smartphoniac
Have seen ppl replacing motherboards and phones in service center, also some use it on Bluetooth or handsfree, trust me its nt needed just do what i wrote above and issue is solved, if u r a noobie tweet me ill email u my file so that u will have to do jst the copy pasting and this painful issue will be gone forever.
Edit: This will also solve the problem if caller gets his own voice as echo. After this editing even that issue will be solved
Hi guys,
I've just bought a Moto X Style and I'm having the same problem as the original poster - constant background noise (kinda buzzing/hissing) during phone calls, coming through the upper speaker:
jswclw said:
I am hearing a low level constant static noise with all audio through the handset earpiece. This happens on all calls, and only on the handset. Switching the call audio to a wired headset, Bluetooth headset, or the speaker phone makes the noise go away.
I have experienced this on my first MXPE, and now on its replacement. One the second go around, I did learn something more.
On the second phone I tried a call before I setup anything and it was close to fine. I say close because it was not without background noise, it was just very slight. Acceptable.
Then I finished the setup. I tried another call, and still OK. Then came the upgrade to Marshmallow. Now under Marshmallow, the noise is right back to where it was with the original phone, also on Marshmallow.
Bottom line, it is a software problem, not a hardware problem. And the software problem is only present in Marshmallow.
Click to expand...
Click to collapse
So far I've tried booting into safe mode, wipe data/factory reset, different carrier/SIM card - no difference.
I'm running Android 6.0.1 and I upgraded right after I bought the phone, so cannot tell if the problem existed on Android 5.
However - and this is my question - since you claim that it's a software thing and Marshmallow-related, is there anyone who tried flashing a Nougat ROM and has it helped? I don't know if I should try and get a replacement phone (especially that some people had the same issue on 2-3 consecutive phones) or just wait for the Nougat update, assuming that it helps.
Thanks for advice!
Hi, it's me again - just wanted to tell you that I've flashed the 7.1.1. AICP ROM and the background noise is still there while calling Is it really a software issue? So many people say it appeared after MM upgrade and there were no problems on Lollipop, but maybe my speaker/mic is simply broken? Is there any ROM you can flash to get rid of this issue? All help is really appreciated! :good:
Related
So, i was having some issues with the earphone i had bought recently, but having a few problems with the same brand sometimes earlier (microsoft really put up a really interesting choice with the low price and really good bass and sound quality for its pricing, but damn, those things had caused me two replacements in earlier models) i was considering taking it to the warranty and getting a new one, fine.
Then i got the moto earphone (had never used it, was in that plastic thingy yet) to get me through the day and i put the ms one in the bag, but when i started walking, the same problems appeared. The volume would get lower, sound getting distorted, and the song started to cut to the point it would recognize as if the headphone has been unplugged and i have to start the music again. i'm no expert but i think we've got some issues here son
I went to master google in search for answers and i've found that people have been having these kinds of issues since the first generation moto g, some even got a replacement and the jack would still come faulty, there were a major "consent" that the fault was the pocket lint inside, and cleaning it would solve the problem, but my phone doesn't have even two goddamn weeks, it didn't even had time to get dirty. (and i tried it cleaning, only a lil hair came out) I am currently listening to music, and it's perfect, when the phone stays still. If i start moving it around or mess with the connector, the issues come back again.
Does someone had this problem here too? found some solution besides the pocket lint thing? i didn't found any post here on xda related to that, and i really don't wanna send it ro warranty 'cause i need it really bad for my work, and i know it's gonna take some time in there, the problem can even come back...
Please, show me a light.
I have a problem where moving the headphone jack a small amount would stop music playback its so annoying. I mostly use Bluetooth headphones though.
george241312 said:
I have a problem where moving the headphone jack a small amount would stop music playback its so annoying. I mostly use Bluetooth headphones though.
Click to expand...
Click to collapse
Moving it also distorts the sound to the point it stops. Normally this happens with detective earphones, but the jack is new to me.
I'm sure it's the jack, I just got new headphones too. What you can do is expand that contact strip in the jack inward, hence better contact? I haven't done this yet though
bestofrhcp said:
I'm sure it's the jack, I just got new headphones too. What you can do is expand that contact strip in the jack inward, hence better contact? I haven't done this yet though
Click to expand...
Click to collapse
yea, it is the jack indeed... are you facing this problem too?
i tried pulling it out a bit, but no results. Some random "solutions in the internet tell to put something behing that first metal contact strip... it that so?
So I kinda solved the problem these days... I bought a tpu case, and it has stopped. I guess that the phone is too slim, and it keeps banging in the pocket, making the jack loose and stopping the song. Now the phone is kinda bulky, fits right in the pocket, I can even run with it and the sound is still perfect. Sad that I gotta use this case, makes the phone Hella ugly, but yeah, I solved the problem
If anyone is facing it, try this, might work for you too.
Fixed my problem
I'd just like to add that I also suffered from this same issue (to the letter, volume decrease, distortion and all). It happened once a few weeks in but now, a few months later, it was happening so often that I had to give up using headphones.
Well, here's the thing: I contact Motorola and they give me the old crap about rebooting in safe mode and testing, or doing a factory reset.
As I KNOW this is a hardware issue, I just go ahead and reinstall the factory image (I was previously rooted) planning to send it in for repair/replacement: low and behold: it's fixed. So installing the original firmware and going through the setup (but choosing not to reinstall all my apps -new device option) fixed the problem. I have no idea how this can be. Maybe an app made the phone react too much to slight disturbances in the connection? When I have time, I'll be restoring my backup to see if the problem comes back, and uninstall apps one by one (starting with the xposed modules and other root apps).
I've been using the headphones a lot in the past 5 days with absolutely no issues.
tl:dr OP's exact problem, what seemed like a hardware fault, was fixed by a factory reset.
bv90andy said:
I'd just like to add that I also suffered from this same issue (to the letter, volume decrease, distortion and all). It happened once a few weeks in but now, a few months later, it was happening so often that I had to give up using headphones.
Well, here's the thing: I contact Motorola and they give me the old crap about rebooting in safe mode and testing, or doing a factory reset.
As I KNOW this is a hardware issue, I just go ahead and reinstall the factory image (I was previously rooted) planning to send it in for repair/replacement: low and behold: it's fixed. So installing the original firmware and going through the setup (but choosing not to reinstall all my apps -new device option) fixed the problem. I have no idea how this can be. Maybe an app made the phone react too much to slight disturbances in the connection? When I have time, I'll be restoring my backup to see if the problem comes back, and uninstall apps one by one (starting with the xposed modules and other root apps).
I've been using the headphones a lot in the past 5 days with absolutely no issues.
tl:dr OP's exact problem, what seemed like a hardware fault, was fixed by a factory reset.
Click to expand...
Click to collapse
Now that was unexpected lol. Anyways, thanks for the reply, i've seen much of this kinds of problems on the internet, but none of it came to a conclusion, the posts die after sometime. I hope someone finds the answer in your reply.
So, i bricked my phone sometime ago and installed the factory image. i've been using the tpu case since it came, as i stated before, it has solved my problems (i think mainly because the phone get bulkier, fits into the jeans pocket and stop moving, so the jack isn't affected by any kind of movement and it works perfectly), but after you said that i recalled, there was one day when i forgot the case at home, and unaware of that i went working with the headphone and it worked perfectly, i just noticed i had forgot the case in my way home. I'll do some further testing without the case, but your solution might just have hit the right spot.
guile50 said:
Now that was unexpected lol. Anyways, thanks for the reply, i've seen much of this kinds of problems on the internet, but none of it came to a conclusion, the posts die after sometime. I hope someone finds the answer in your reply.
So, i bricked my phone sometime ago and installed the factory image. i've been using the tpu case since it came, as i stated before, it has solved my problems (i think mainly because the phone get bulkier, fits into the jeans pocket and stop moving, so the jack isn't affected by any kind of movement and it works perfectly), but after you said that i recalled, there was one day when i forgot the case at home, and unaware of that i went working with the headphone and it worked perfectly, i just noticed i had forgot the case in my way home. I'll do some further testing without the case, but your solution might just have hit the right spot.
Click to expand...
Click to collapse
Did you, by any chance, have GravityBox installed on your phone when it was playing up? Also/or, where you using an unmodified ROM, as that's what I'm using usually (deodexed but stock) I've just restored my backup (that's rooted and has a few xposed modules on) and sure enough first time I touch the jack with music playing, it plays up (this time it triggered the voice command, which it did do some times). So I think to start by disabling GravityBox as that modifies a lot of stuff... Reboot, and the damn thing seems to work perfectly, I'm tugging and pulling at the jack right now and it's working perfectly.
I find it a bit too much to believe, and I don't want to lose GravityBox as that's a big reason I root.
One explanation I can come up with is that Motorola saw there was a problem and they fixed it in software, and installing AOSP or GravityBox that changes system files, gets rid of that software "fix".
bv90andy said:
Did you, by any chance, have GravityBox installed on your phone when it was playing up? Also/or, where you using an unmodified ROM, as that's what I'm using usually (deodexed but stock) I've just restored my backup (that's rooted and has a few xposed modules on) and sure enough first time I touch the jack with music playing, it plays up (this time it triggered the voice command, which it did do some times). So I think to start by disabling GravityBox as that modifies a lot of stuff... Reboot, and the damn thing seems to work perfectly, I'm tugging and pulling at the jack right now and it's working perfectly.
I find it a bit too much to believe, and I don't want to lose GravityBox as that's a big reason I root.
One explanation I can come up with is that Motorola saw there was a problem and they fixed it in software, and installing AOSP or GravityBox that changes system files, gets rid of that software "fix".
Click to expand...
Click to collapse
Well, try to trigger the problem a couple of times with gravity box installed. I don't have it, installed xposed once and had major lag, stuttering and FC problems, then i took the ting off. Didn't test the jack thing, but i've never been a hard xposed user.
I really think my problem is hardware-related, but tonight i'll head home without the case and report back here.
If I am on a stock Moto ROM, I have the problem. When I moved to AOSP/CM based ROM's, I can manipulate my headphones without causing it to stop.. I think maybe the stock kernel is a bit too sensitive and stops it with just a little bit of disconnection vs a more lax implementation in AOSP/CM...
So I've ran my tests: climbed stairs, climbed down stairs, run a Lil bit, shake my hips (they don't lie) and messed around my pocket: no sign of Jack problems. I guess that flashing stock firmware again did the job, as you have stated earlier. I'm going to stop using the case and go jogging, or going more often to work listening to music without it, but after today field tests, I'm sure the issue is gone.
guile50 said:
Well, try to trigger the problem a couple of times with gravity box installed. I don't have it, installed xposed once and had major lag, stuttering and FC problems, then i took the ting off. Didn't test the jack thing, but i've never been a hard xposed user.
I really think my problem is hardware-related, but tonight i'll head home without the case and report back here.
Click to expand...
Click to collapse
Just an update: I give up. I've tried multiple things, including almost bricking my device. I cannot find something definite at all. Installing a clean factory image (or a rom that has not been changed much) will get rid of the problem, even with root. However after restoring my TitaniumBackup of about 140 apps, the problem came back for a while. I noticed it after enabling MotoVoice, so I disabled moto voice and it disappeared, but then re-enabling moto voice didn't make the problem come back... And that is why I give up. I've ordered a pair of Bluetooth headphones.
I think that flashing the stock firmware again is the ultimate solution to solve the problem. After some tests I really couldn't trigger it again, so I guess that's the end of it
The problem is that the issue is so random I can't seem to find a proper way to trigger or to say it is 100% solved. I've read about it happening since the first generation moto g, seems like a hardware issue, but...
My headphone jack wont work properly when i insert the headphones into the jack completely but it works fine when i pull out a lil of the pin of headphones out of the headphone jack whats the deal its too annoying
Moto x 2013 verizon
I have been having an issue with people having trouble hearing me or saying that I am breaking up while on a phone call. This issue started after the latest update which came out about 2 weeks ago. I think it was a security update.
When on a phone call where people are having trouble hearing me, I can either put a headset on or put it through the speaker then the person on the call can hear me normally. I have tried a factory reset, deleting the cache, removing the sim card and put it back in but nothing has fixed my issue.
I do not think that it is a signal problem because of what I said about having no issues if I am using a headset or the speaker phone. Also, I have ruled out a mic problem by taking a video and talking normally then playing the video back. When playing the video back, I can hear myself without a problem (this suggestion was made the Huawei itself).
Does anyone anyone know what is going on? Or is having similar issues? I really don't want to be without a phone if I have to RMA my phone. Huawei's customer service said that they would not send a replacement phone prior to them receiving the RMA (if there is an issue with the phone of course).
I am on the Verizon network. Any suggestions is welcomed. Thank you.
I too am on Verizon and seem to have call quality degraded in the past month. I have no idea why. I live in southern Md.
Same here. Thought it was my case as it started about the same time i got the case. I'm in Central Florida, in a good coverage area. Phone was fine until last update. Now having bluetooth issues and this call issue.
Maybe this is just the noise cancelling mic issue that so many reported when it first came out? I may try to root and turn off the mic as suggested to see if its better, unless one of you guys are rooted and have done that already?
Can I roll back to pre-may update somehow?
yes
I too am
I'm still having the muffled / echo voice issues - putting my finger over the noise cancelling mic seems to "fix" it for me but I'm desperate for a proper fix - otherwise I can see myself jacking in the 6P for another phone soon
Hepperz said:
I'm still having the muffled / echo voice issues - putting my finger over the noise cancelling mic seems to "fix" it for me but I'm desperate for a proper fix - otherwise I can see myself jacking in the 6P for another phone soon
Click to expand...
Click to collapse
Have you tried (or are you) root and disable the noise cancelling mic? Think I may go this route if it continues (which I expect it will)
Unfortunately I use my phone for work, and the software will disable if it detects the phone is rooted - so that's a no go for me.
I had some issues with mine on Verizon. Turning off Enhanced 4G LTE Mode in cellular networks fixed my problems.
shiftr182 said:
I had some issues with mine on Verizon. Turning off Enhanced 4G LTE Mode in cellular networks fixed my problems.
Click to expand...
Click to collapse
Same for me
Sent from my SM-T320 using Tapatalk
Turning on enhanced Lte fixed my call quality issue actually, I had the same breaking up issue with it off. I still have the noise cancellation issue where people can't hear me unless I'm talking right next to the mouth piece though. Did you try wiping your cache partition in the boot up menu?
Wow, no issues for me from the latest update at all. I am in a crappy reception area so needed to turn off enhanced 4g when I got the device about 4 months ago but it's been nothing but great with VZW despite crappy reception.
Hepperz said:
Unfortunately I use my phone for work, and the software will disable if it detects the phone is rooted - so that's a no go for me.
Click to expand...
Click to collapse
Using root cloak is an option.
Had issues again last night. Seems when there is any background noise is when the issue presents itself. I'd venture to say this isn't just with VZW. I was able to stop it by placing my finger over the noise cancelling mic on the back of the phone. Guess its time to root and disable it...ugh
See the 800 and counting posts on the Google Help forum. Search "Muffled Voice 6P" and you'll see what I'm talking about. Basically, a bunch of these phones don't work as phones, and Huawei either doesn't want to pay to fix all of them, or more likely, doesn't know how to fix them. The problem with Chinese companies is the same problem Mao had back during the Great Leap Forward. He demanded enough grain to beat Great Britain, the demand was unrealistic so all of his lieutenants made up fictitious yield reports, and they spent all of their budget on farm tools and farm labor, and not enough on train cars to take the grain into town, and a ton of people starved to death as a result! I'm sure something similar to this happened at Huawei: "Boss, the call quality on this 6p is absolutely stupendous". "Well done vice president, here's your bonus". Sales of Huawei 1-2 years later: not up but way, way down. Layoffs. People hungry again...
Anyone else getting their audio cut out? Before the latest update my phone was pretty flawless. Now certain apps the audio cuts out. Then cuts back in and sound likes it struggles to stay on then cuts back out. Now this just happened to a Facebook video I was watching. This never happened before. I'm not using head phones and I haven't tried using them this is happening to the phones speaker.
Is Sammy aware of this issue?
cldbld said:
Anyone else getting their audio cut out? Before the latest update my phone was pretty flawless. Now certain apps the audio cuts out. Then cuts back in and sound likes it struggles to stay on then cuts back out. Now this just happened to a Facebook video I was watching. This never happened before. I'm not using head phones and I haven't tried using them this is happening to the phones speaker.
Is Sammy aware of this issue?
Click to expand...
Click to collapse
Factory reset, I had camera problems after the lastest update. It would FC on pro mode and had to be rebooted for the camera to work again. It's a pain, but it works.
g1-and-only said:
Factory reset, I had camera problems after the lastest update. It would FC on pro mode and had to be rebooted for the camera to work again. It's a pain, but it works.
Click to expand...
Click to collapse
Was gonna be my last resort, but I'll give it a go when I get off work. I'll report back. Thanks bud
cldbld said:
Was gonna be my last resort, but I'll give it a go when I get off work. I'll report back. Thanks bud
Click to expand...
Click to collapse
No problem
i've had this problem. I reset and it went away then came back after a software update. I would love to know what that update did and how to roll back
Well I'm back, and I got some bad news.
I did an hard reset, (went into recovery and deleted cache as well etc)
The 1st day it was fine. And now just a few hours ago, it started again. It's really bugging the he'll out of me.
This has to be software related. My phone was flawless before this last update.
As I type this my keyboard stopped making sounds.
Contacted samsung about the issue.
Did it happen with headphones or the speaker or both?
Sent from my SM-G935T using XDA-Developers mobile app
Richieboy67 said:
Did it happen with headphones or the speaker or both?
Sent from my SM-G935T using XDA-Developers mobile app
Click to expand...
Click to collapse
It's been happening with the phones speaker. Haven't replicated the issue with headphones, then again I rarely use them on the phone.
Right now I have full sound, but eventually it will cut out, come back cut out rinse and repeat.
No issues before the latest update.
no problems here
Sent from my SM-G935T using Tapatalk
Having the same issue on my AT&T Galaxy S7. It doesn't happen on Bluetooth, and I haven't noticed with headphones, but it cuts out all the time through the speakers. It'd be nice to find a solution to this issue for it is causing several issues such as the sound cutting out during my alarm going off for work. Ended up an hour late due to the issue. ?
Anyone find a true resolution. I've read many articles and still no luck. Factory wipe, partition wipe, safe mode, developer mode.. I've tried it all
I share your pain. I have the same problems too.
When I try to use the phone for a conference call, the volume drops but they can hear me. When I am listening to YouTube, the volume drops. When I try to use the phone in Speaker mode, the volume drops too. No Fix and very discouraged.
Solved!!!!
I had this problem!!!
But i solved this
Go to Settings> Advanced features and Disable Easy mute
If this worked for you please reply...
Mohammad Rahimi @MO7AMMADrahimi from IRAN
RNBU said:
I had this problem!!!
But i solved this
Go to Settings> Advanced features and Disable Easy mute
If this worked for you please reply...
Mohammad Rahimi @MO7AMMADrahimi from IRAN
Click to expand...
Click to collapse
Where is the settings in german ? I am fuuuuucked up because this annoying bug appeared .
Useless programmers
If it's not broke, update it until it is.
LG V20 - No "Easy Mute" feature found. Nothing found. I am a music developer and accurate and WORKING audio is my livelihood. Very fu&&ckin IRATE. Stupid software developers need to go back to hacker school and save real programming for professionals. Now we have to go back to a effing Ipod? CDs? Vinyl?
Hey guys,
I've searched the forum and I have not found a satisfying answer to my question, so I decided to start a new thread. Please forgive me if the answer to this can be found in the forums after all
Frankly, I never really used my Nexus 6P (firmware 8.0.0) to make phone calls. However, my new job requires me to make occasional calls so I just recently found out that the 6P is amazing doing a lot of things, except making calls. Rants about Google aside (how can you not fix this in over 2 years though ), the noise cancellation mic on the back seems to be the problem. I've tried cleaning the mic, wiping the cache and about every other potential 'fix' but nothing has worked yet. The final fix that I have yet to give a shot is rooting the phone and manually disabling the noice cancellation mic, but I got some questions about this.
1) Will I be able to go back to the stock version while keeping the noise cancellation disabled? In other words, can I get the phone back to the state if would be in if it just came out of the box, except that the noise cancellation is disabled? I bet you can do tons of cool stuff on a rooted device, but I'm not interested in any of that. I just want my phone to be able to make calls and still receive software updates from Google.
2) Would I have to walk through all the steps in Heisenberg's brilliant guide? (https://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928). I really only want to change persist.audio.fluence.voicecall=true into persist.audio.fluence.voicecall=false, I'm not interested in running custom firmware or apps or whatever.
3) What is the best way to 'unroot' my phone so it basically goes back to being a stock version of the phone, with the 1 mentioned modification? Is this even possible? Would #11 (How To Flash The Factory Images (Return To Stock But Leaving Internal Storage Intact)) in Heisenberg's guide do the trick?
This will probably be my last Google phone ever. I really love the Nexus 6P but this particular problem is just idiotic. If you're going to charge us a premium price for your product, at least make sure its primary function is working correctly. Not fixing the problem even after knowing about it for about 2 years really just adds insult to injury. I figure it wouldn't be that hard to just add an option in the settings menu that allows you to enable/disable noise cancellation, but why'd you service your customers if it's cheaper not to, right?
Anyways, I hope you can help me and I'd like to thank you in advance!
1. Yes
2. Just the sections for unlocking bootloader and installing custom recovery.
3. SuperSU and I believe Magisk (Used for rooting) have full unroot option in settings.
I sent my 6p to warranty service because of this noise cancellation. Service ordered some spare parts to fix this problem. It's interesting to see how it works when it comes back from service
I struggled with the same problem for a while, until I sent my 6P to warranty service because of the infamous early shutdown problem and mentioned the problem with the noise cancellation too. They changed the screen and the motherboard on my 6P and everything has been working great ever since.
After you've rooted, check your build.prop file. Look for the line "persist.audio.fluence.voicecall" and set it to false. That should disable noise cancellation and fix your problem.
I received my warranty fixed 6p. Service told me they "changed part". I don't know which part they changed but now my noise cancellation works without root, audio fluence etc. I also noticed, that my bluetoorh strength improved, I have cheap bt earphone which struttered before, now it works fine.
You may try my fix:
1) Dismantle bottom cover at the back.
2) Loose two screws at the centre. (don't loose it completely).
3) Cover it back to your phone and completed.
I heard this fix from nexus forum and really fixed my muffled voice issue, not sure the mechnism for this phone and how it fix the phone conversion, all blame goes to the designer of this phone.
RoyzzTheGinger said:
Hey guys,
I've searched the forum and I have not found a satisfying answer to my question, so I decided to start a new thread. Please forgive me if the answer to this can be found in the forums after all
Frankly, I never really used my Nexus 6P (firmware 8.0.0) to make phone calls. However, my new job requires me to make occasional calls so I just recently found out that the 6P is amazing doing a lot of things, except making calls. Rants about Google aside (how can you not fix this in over 2 years though ), the noise cancellation mic on the back seems to be the problem. I've tried cleaning the mic, wiping the cache and about every other potential 'fix' but nothing has worked yet. The final fix that I have yet to give a shot is rooting the phone and manually disabling the noice cancellation mic, but I got some questions about this.
1) Will I be able to go back to the stock version while keeping the noise cancellation disabled? In other words, can I get the phone back to the state if would be in if it just came out of the box, except that the noise cancellation is disabled? I bet you can do tons of cool stuff on a rooted device, but I'm not interested in any of that. I just want my phone to be able to make calls and still receive software updates from Google.
2) Would I have to walk through all the steps in Heisenberg's brilliant guide? (https://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928). I really only want to change persist.audio.fluence.voicecall=true into persist.audio.fluence.voicecall=false, I'm not interested in running custom firmware or apps or whatever.
3) What is the best way to 'unroot' my phone so it basically goes back to being a stock version of the phone, with the 1 mentioned modification? Is this even possible? Would #11 (How To Flash The Factory Images (Return To Stock But Leaving Internal Storage Intact)) in Heisenberg's guide do the trick?
This will probably be my last Google phone ever. I really love the Nexus 6P but this particular problem is just idiotic. If you're going to charge us a premium price for your product, at least make sure its primary function is working correctly. Not fixing the problem even after knowing about it for about 2 years really just adds insult to injury. I figure it wouldn't be that hard to just add an option in the settings menu that allows you to enable/disable noise cancellation, but why'd you service your customers if it's cheaper not to, right?
Anyways, I hope you can help me and I'd like to thank you in advance!
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I ABSOLUTELY agree with everything you said. After I got bored with rooting and went all the way back to stock, I totally forgot about echoing during calls. As much as I love Google, there's just too many flaws about their phones considering how much $ they cost (not to mention Pixels) and I'm afraid it's finally the time to give up. Unfortunately, there aren't many good replacements
I'm found that cleaning the bottom speaker and mic fixed the issue this was perform at the store the technical man told me that he only cleaned the mic at the bottom
I have a OnePlus 6T with Oxygen OS 9.0.11, no root.
The phone worked perfectly until yesterday, when I was having a call and suddenly I began hearing a very unpleasant noise coming from the top speaker. Even after the call ended, I could still hear it and even at this time I do it too. It is not by any means loud, I can only hear it when my ear is really close to the speaker, typically when I would place my phone on my ear to take a call. The problem is that it is always there in the background. I must also mention that the phone didn't suffer any physical damage.
The sound itself is not a continuous beep. It interrupts at some times and it sounds like radio interferences or static, but of high pitch. Coil whine is similar to this noise too.
Now, I have tried rebooting the phone and turning wi-fi and mobile data on and off. As soon as the phone powers off, the noise disappears. But immediately after I start it, the sound begins as well, so I thought it may be a hardware issue. But then I played with the camera. When inside the camera app, if I switch to the front camera and place my ear next to the speaker: magic! The noise seems to disappear. If I exit the camera app, however, it returns.
I've already spoken with those at OP support, and after recommending a factory reset they suggested I should send it for inspection. The problem is that I need the device and can't have it away from me for a week.
What do you think? Have you ever heard of issues like this one? Should I downgrade the software to an earlier version?
I have the same problem , and a lot of users of 6t have this problem, i decided not to send it to service center and I stopped paying attention to it
lwajer said:
I have the same problem , and a lot of users of 6t have this problem, i decided not to send it to service center and I stopped paying attention to it
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How long have you been noticing it for? Did you also encounter it on earlier versions of the OS?
I don't have any issues with the earpiece. You might try to reboot your phone into the stock recovery and clean the system catch that might help!
Caltinpla said:
I don't have any issues with the earpiece. You might try to reboot your phone into the stock recovery and clean the system catch that might help!
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Tried that already... no effect . Now I've just factory reset the phone and the buzz is still there. Nothing seems to work, I guess I'll just have to get used to it.
unowen1 said:
How long have you been noticing it for? Did you also encounter it on earlier versions of the OS?
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Since i bought the phone. I wrote about it with support of oneplus and even with the bug department but nothing in the system did not find, I was instructed to send a phone to the service but not somehow very irritating because you can not hear it when you do not have a phone very close to your ear.
unowen1 said:
Tried that already... no effect . Now I've just factory reset the phone and the buzz is still there. Nothing seems to work, I guess I'll just have to get used to it.
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It appears you have a hardware related defect phone so upgrade or downgrade your OS won't help!
Had a similar issue with a Samsung phone once. Hardware fault; warranty service was the only solution.
Caltinpla said:
It appears you have a hardware related defect phone so upgrade or downgrade your OS won't help!
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Yes, that's what I'm thinking too... Though, I don't get why it started doing it so randomly. I've used the phone just fine for one and a half months and it worked perfectly. Now, after no damage whatsoever, this noise appears... strange.
Is the problem solved? I've the same issue with my OnePlus 5T.
OP5T_25 said:
Is the problem solved? I've the same issue with my OnePlus 5T.
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No, the problem is still there. However, I can still only hear it when the camera is not active. While in the camera app the noise disappears.