So, i was having some issues with the earphone i had bought recently, but having a few problems with the same brand sometimes earlier (microsoft really put up a really interesting choice with the low price and really good bass and sound quality for its pricing, but damn, those things had caused me two replacements in earlier models) i was considering taking it to the warranty and getting a new one, fine.
Then i got the moto earphone (had never used it, was in that plastic thingy yet) to get me through the day and i put the ms one in the bag, but when i started walking, the same problems appeared. The volume would get lower, sound getting distorted, and the song started to cut to the point it would recognize as if the headphone has been unplugged and i have to start the music again. i'm no expert but i think we've got some issues here son
I went to master google in search for answers and i've found that people have been having these kinds of issues since the first generation moto g, some even got a replacement and the jack would still come faulty, there were a major "consent" that the fault was the pocket lint inside, and cleaning it would solve the problem, but my phone doesn't have even two goddamn weeks, it didn't even had time to get dirty. (and i tried it cleaning, only a lil hair came out) I am currently listening to music, and it's perfect, when the phone stays still. If i start moving it around or mess with the connector, the issues come back again.
Does someone had this problem here too? found some solution besides the pocket lint thing? i didn't found any post here on xda related to that, and i really don't wanna send it ro warranty 'cause i need it really bad for my work, and i know it's gonna take some time in there, the problem can even come back...
Please, show me a light.
I have a problem where moving the headphone jack a small amount would stop music playback its so annoying. I mostly use Bluetooth headphones though.
george241312 said:
I have a problem where moving the headphone jack a small amount would stop music playback its so annoying. I mostly use Bluetooth headphones though.
Click to expand...
Click to collapse
Moving it also distorts the sound to the point it stops. Normally this happens with detective earphones, but the jack is new to me.
I'm sure it's the jack, I just got new headphones too. What you can do is expand that contact strip in the jack inward, hence better contact? I haven't done this yet though
bestofrhcp said:
I'm sure it's the jack, I just got new headphones too. What you can do is expand that contact strip in the jack inward, hence better contact? I haven't done this yet though
Click to expand...
Click to collapse
yea, it is the jack indeed... are you facing this problem too?
i tried pulling it out a bit, but no results. Some random "solutions in the internet tell to put something behing that first metal contact strip... it that so?
So I kinda solved the problem these days... I bought a tpu case, and it has stopped. I guess that the phone is too slim, and it keeps banging in the pocket, making the jack loose and stopping the song. Now the phone is kinda bulky, fits right in the pocket, I can even run with it and the sound is still perfect. Sad that I gotta use this case, makes the phone Hella ugly, but yeah, I solved the problem
If anyone is facing it, try this, might work for you too.
Fixed my problem
I'd just like to add that I also suffered from this same issue (to the letter, volume decrease, distortion and all). It happened once a few weeks in but now, a few months later, it was happening so often that I had to give up using headphones.
Well, here's the thing: I contact Motorola and they give me the old crap about rebooting in safe mode and testing, or doing a factory reset.
As I KNOW this is a hardware issue, I just go ahead and reinstall the factory image (I was previously rooted) planning to send it in for repair/replacement: low and behold: it's fixed. So installing the original firmware and going through the setup (but choosing not to reinstall all my apps -new device option) fixed the problem. I have no idea how this can be. Maybe an app made the phone react too much to slight disturbances in the connection? When I have time, I'll be restoring my backup to see if the problem comes back, and uninstall apps one by one (starting with the xposed modules and other root apps).
I've been using the headphones a lot in the past 5 days with absolutely no issues.
tl:dr OP's exact problem, what seemed like a hardware fault, was fixed by a factory reset.
bv90andy said:
I'd just like to add that I also suffered from this same issue (to the letter, volume decrease, distortion and all). It happened once a few weeks in but now, a few months later, it was happening so often that I had to give up using headphones.
Well, here's the thing: I contact Motorola and they give me the old crap about rebooting in safe mode and testing, or doing a factory reset.
As I KNOW this is a hardware issue, I just go ahead and reinstall the factory image (I was previously rooted) planning to send it in for repair/replacement: low and behold: it's fixed. So installing the original firmware and going through the setup (but choosing not to reinstall all my apps -new device option) fixed the problem. I have no idea how this can be. Maybe an app made the phone react too much to slight disturbances in the connection? When I have time, I'll be restoring my backup to see if the problem comes back, and uninstall apps one by one (starting with the xposed modules and other root apps).
I've been using the headphones a lot in the past 5 days with absolutely no issues.
tl:dr OP's exact problem, what seemed like a hardware fault, was fixed by a factory reset.
Click to expand...
Click to collapse
Now that was unexpected lol. Anyways, thanks for the reply, i've seen much of this kinds of problems on the internet, but none of it came to a conclusion, the posts die after sometime. I hope someone finds the answer in your reply.
So, i bricked my phone sometime ago and installed the factory image. i've been using the tpu case since it came, as i stated before, it has solved my problems (i think mainly because the phone get bulkier, fits into the jeans pocket and stop moving, so the jack isn't affected by any kind of movement and it works perfectly), but after you said that i recalled, there was one day when i forgot the case at home, and unaware of that i went working with the headphone and it worked perfectly, i just noticed i had forgot the case in my way home. I'll do some further testing without the case, but your solution might just have hit the right spot.
guile50 said:
Now that was unexpected lol. Anyways, thanks for the reply, i've seen much of this kinds of problems on the internet, but none of it came to a conclusion, the posts die after sometime. I hope someone finds the answer in your reply.
So, i bricked my phone sometime ago and installed the factory image. i've been using the tpu case since it came, as i stated before, it has solved my problems (i think mainly because the phone get bulkier, fits into the jeans pocket and stop moving, so the jack isn't affected by any kind of movement and it works perfectly), but after you said that i recalled, there was one day when i forgot the case at home, and unaware of that i went working with the headphone and it worked perfectly, i just noticed i had forgot the case in my way home. I'll do some further testing without the case, but your solution might just have hit the right spot.
Click to expand...
Click to collapse
Did you, by any chance, have GravityBox installed on your phone when it was playing up? Also/or, where you using an unmodified ROM, as that's what I'm using usually (deodexed but stock) I've just restored my backup (that's rooted and has a few xposed modules on) and sure enough first time I touch the jack with music playing, it plays up (this time it triggered the voice command, which it did do some times). So I think to start by disabling GravityBox as that modifies a lot of stuff... Reboot, and the damn thing seems to work perfectly, I'm tugging and pulling at the jack right now and it's working perfectly.
I find it a bit too much to believe, and I don't want to lose GravityBox as that's a big reason I root.
One explanation I can come up with is that Motorola saw there was a problem and they fixed it in software, and installing AOSP or GravityBox that changes system files, gets rid of that software "fix".
bv90andy said:
Did you, by any chance, have GravityBox installed on your phone when it was playing up? Also/or, where you using an unmodified ROM, as that's what I'm using usually (deodexed but stock) I've just restored my backup (that's rooted and has a few xposed modules on) and sure enough first time I touch the jack with music playing, it plays up (this time it triggered the voice command, which it did do some times). So I think to start by disabling GravityBox as that modifies a lot of stuff... Reboot, and the damn thing seems to work perfectly, I'm tugging and pulling at the jack right now and it's working perfectly.
I find it a bit too much to believe, and I don't want to lose GravityBox as that's a big reason I root.
One explanation I can come up with is that Motorola saw there was a problem and they fixed it in software, and installing AOSP or GravityBox that changes system files, gets rid of that software "fix".
Click to expand...
Click to collapse
Well, try to trigger the problem a couple of times with gravity box installed. I don't have it, installed xposed once and had major lag, stuttering and FC problems, then i took the ting off. Didn't test the jack thing, but i've never been a hard xposed user.
I really think my problem is hardware-related, but tonight i'll head home without the case and report back here.
If I am on a stock Moto ROM, I have the problem. When I moved to AOSP/CM based ROM's, I can manipulate my headphones without causing it to stop.. I think maybe the stock kernel is a bit too sensitive and stops it with just a little bit of disconnection vs a more lax implementation in AOSP/CM...
So I've ran my tests: climbed stairs, climbed down stairs, run a Lil bit, shake my hips (they don't lie) and messed around my pocket: no sign of Jack problems. I guess that flashing stock firmware again did the job, as you have stated earlier. I'm going to stop using the case and go jogging, or going more often to work listening to music without it, but after today field tests, I'm sure the issue is gone.
guile50 said:
Well, try to trigger the problem a couple of times with gravity box installed. I don't have it, installed xposed once and had major lag, stuttering and FC problems, then i took the ting off. Didn't test the jack thing, but i've never been a hard xposed user.
I really think my problem is hardware-related, but tonight i'll head home without the case and report back here.
Click to expand...
Click to collapse
Just an update: I give up. I've tried multiple things, including almost bricking my device. I cannot find something definite at all. Installing a clean factory image (or a rom that has not been changed much) will get rid of the problem, even with root. However after restoring my TitaniumBackup of about 140 apps, the problem came back for a while. I noticed it after enabling MotoVoice, so I disabled moto voice and it disappeared, but then re-enabling moto voice didn't make the problem come back... And that is why I give up. I've ordered a pair of Bluetooth headphones.
I think that flashing the stock firmware again is the ultimate solution to solve the problem. After some tests I really couldn't trigger it again, so I guess that's the end of it
The problem is that the issue is so random I can't seem to find a proper way to trigger or to say it is 100% solved. I've read about it happening since the first generation moto g, seems like a hardware issue, but...
My headphone jack wont work properly when i insert the headphones into the jack completely but it works fine when i pull out a lil of the pin of headphones out of the headphone jack whats the deal its too annoying
Moto x 2013 verizon
Related
From time to time I have a problem where all my audio plays at 2x speed (or something faster than normal.) It starts happening with no "apparent" cause. It applies to all sounds, so my ringtones will go faster, the voice command voice is faster, and MP3's as well. It happens without any over clocking, or with over clocking for that matter.
It goes away after a soft reset but is still quit annoying. Anyone else have this issue, or better yet, a fix for this issue?
Thanx; Lew
thats happend to me once or twice, however..i dont soft reset...i just stop all running programs and its fine
Thanx for the reply. That don't seam to fix it for me. hmmm...
Same problem Here????? :roll:
I have the same problem when playing files off the storage card. So far, only thing that fixes it is a soft reset. Closing all open app's didn't do it for me.
I'm noticing the same problem as well, although I wouldn't say it plays TWICE as fast. To my musician's ear, it's more in the range of a whole step, which is common when 44.1KHz files are played back at 48KHz. Maybe there's a connection? I'd love to find out what's causing this.
As with others, the only thing for me that cures it is a soft reset. This is annoying, because it screws up the pitches of DTMF.
- Justin
Same here. You'd think that with such a high tech device and for the price, you'd get a device that at least played music correctly.
Is that too much to ask? I was going to ditch my iPod video and Nano and use my 8125 as my mp3 player but not with this annoying glitch.
You'd even expect the default ringtone to ring at the correct speed!
But NOOOO!
A.
mine did this to only thinkg i did was applied some tweaks using tweaks2k
not sure if that was what did it or not
Check to see if your ringtones are on the miniSD verses the phone in the rings directory. It did that on mine and then I erased the ring out of the SD card and put it in the windows/rings directory and then it didn't do that anymore. Try and see. It fixed it for me.
Mine are in those folders and it still does it. I have done registry tweaks and it does it. My friend has done nothing except install Agile 5.0 and his does it too, it has to be caused by using your own homemade ringtones.
Nope. I use a stock ring tone (Old Phone) and it still does it.
In a word I can tell you what causes this: BUG.
I figured out how to make mine play the sounds at normal speed. I just connect the stereo headset and disconnect.
Let me know if it works for you guys.
try this
http://forum.xda-developers.com/viewtopic.php?t=46000&highlight=sound+fix
Has anybody tried the solution in the link provided by Nice Pants? I am hesitant to make a registry tweak that nobody seems to know too much about.
- J
I tried this registry fix and it didn't work. I believe the registry fix is used when your audio isn't working at all, not for this speed issue. I'm experiencing this speed issue as well. It's pretty annoying. Connecting and disconnecting the stereo headset solves the problem, but only temporarily.
You're right, I edited the registry using my directions, and after a soft reset my sound speed was back to normal, I came to realize after the same problem occured again, that it was actually the soft reset that was fixing it. I've only had this happen twice, and unfortunately I haven't been paying attention to what I was doing before it happened.
I currently have the summiter custom 2.17 ROM installed and I never had this problem with the stock cingular ROM. So... it's annoying, but I don't know if I have the patience to look through the registry for the fix, when this will probably be fixed by the "official" cingular ROM whenever it's released.
This is just another one of those issues that we as early adopters will probably have to live with (like the stupid battery icon, and no vibrate on push email).
I'll keep looking though, and if I eventually come up with a fix I will definitely post it here.
I am having this problem as well and posted a comment on Cingular's forum. This problem happened often on the stock ROM, but then seemed to go away when I upgraded to the 2.17 ROM. However, it has returned! It seems to happen randomly every day or two.
Initially (when I was using the stock ROM), I called Cingular's tech support and they forwarded me to HTC's tech support. The HTC guy was sort of rude and initially accused me of overclocking, which I hadn't done! He told me to soft-reset the device, which of course worked, then that was that. Incidently, I have tried overclocking since then and it does not affect audio playback speed. How about them apples? I am not overclocking anymore. I only did it as an experiment.
Also, this is my second device (I traded the first one in because of this issue). And based on the number of people that run into this, I believe the problem is fairly wide-spread, just most people don't pay as much attention to the audio as we do or perhaps reset their devices more often.
I wonder if a workaround can be created to exploit the solution of plugging and unplugging the headphones? Could somebody write an app that emulates the headphones being plugged in and unplugged? Or can somebody trap whatever messages the OS is sending around during that process and figure out which one "resets" the audio speed?
This is strange. I'm half wondering if it's a design flaw...
I hope this thread stays alive and somebody comes up with something. It is frustrating, despite being a "small" issue...
Personally I always have my headset in my pocket and just connect and disconnect, but I'd love to see this problem fixed. I have noticed on my device that the sound speeds up when EDGE disconnects and reconnects because I loose signal while using Agile. Does anyone have this problem and is not using Agile Messenger??
I don't even subscribe to EDGE services, I just use mine for the phone, text messaging, and wifi. And I notice that it started doing it about a week ago, in which i did a HARD reset. It of course went away, and i was thinking it might be some of the Tmobile addons in the extrom. but it seems that cingular is having same issue. I havent even bothered to call t-mobile because all im going to get is a rep who doesnt know anything. its not like they can write rom patches. I notice it came back the other day and i soft reset and it goes away. I want to let you know i've had this issue with a computer before. Someone a long time ago wrote an AC 97 sound driver for BeOS that i used on an old emachines. There was a bug in the driver that made audio play back 10% faster. It was completely software related so maybe someone in the board here who knows about the registry and drivers for this device could find a way to patch the bug.
Hi,
in the last days with my S3 on every call I had which went for more than 1 minute the other person suddenly couldn't hear me anymore. Sometimes it happened after a minute, sometimes after 3 minutes, but in the last 4 calls it happened every time!
Reception came back after some seconds and from then on it was really bad, the other person had hard problems understanding me.
I searched around and found this thread of GNex owners having the same problem:
http://androidforums.com/samsung-galaxy-nexus/472451-vzw-other-person-cant-hear-me.html
Then I found it in the Issues DB too
http://code.google.com/p/android/issues/detail?id=24019
Do you guys know more? it is really bad, since this is my business phone so nearly every call is an important one and it really bugs me out.
Anyone having same problems?
I hope someone can help me out.
Yes I have the exact problem. It's driving me nuts and I've tried different roms and kernels.
Sent from my GT-I9300
Have you tried to DISable the noise canceling feature?
No but I will try it and report back.
By the way I'm on stock LF6 4.0.4 in Germany (with o2 as my carrier. Unbranded. )
Is the noise canceletion buggy?
Sent from my GT-I9300 using xda app-developers app
I've read that some kernels cause issues like this.
Also, in UK, in Birmingham on Orange, I have been having issues like this, and it usually occurs when the Signal Switches over from Orange to T-Mobile, mid call, and once onto T-Mobile signal, the call breaks up or goes quiet.
Maybe an issue switching from 2G to 3G or back mid call also?
BobFL said:
Have you tried to DISable the noise canceling feature?
Click to expand...
Click to collapse
Will try also. The only reason I haven't got rid of this phone is it mostly happens on o2 calls, I am on giffgaff which is run by o2, The op is o2! Hmmm
Sent from my GT-I9300 using xda app-developers app
just yesterday I again had the issue....and my noice cancelling was off...so this is not causing it....
I'm bumping this in hope someone has a cure.
The new rom LFB is not yet published for Germany but for UK. Perhaps it makes a difference? Can somebody in UK with LFB who previously had the issue please check?
Same problem, no solution
I'm facing the same issue. Tried searching for any possible explanations, but haven't found anything conclusive.
I've tried disabling and enabling noise cancellation and all combinations of the in-call options.
There are 2 or 3 main theories which I've encountered:
1. The microphone goes to sleep when the phone display does. As soon as someone seems to not able to hear me, I move the phone away and the screen wakes up. This seems to sort it out temporarily.
2. Someone had posted on FixYa indicating that they tried putting a small piece of cotton after removing the back panel just behind where the mic is. Haven't tried this!
3. Everyone else seems to think that a factory reset would set it right. I haven't tried this as I need to find a bit of time to do this.
Also, I'm wondering if flashing to CM9's RC1 or 2 will sort out the issue. I'm thinking that it has to be a software glitch. In fact, someone reported that they solved it this way (can't remember where).
the-0ne said:
I'm facing the same issue. Tried searching for any possible explanations, but haven't found anything conclusive.
I've tried disabling and enabling noise cancellation and all combinations of the in-call options.
There are 2 or 3 main theories which I've encountered:
1. The microphone goes to sleep when the phone display does. As soon as someone seems to not able to hear me, I move the phone away and the screen wakes up. This seems to sort it out temporarily.
2. Someone had posted on FixYa indicating that they tried putting a small piece of cotton after removing the back panel just behind where the mic is. Haven't tried this!
3. Everyone else seems to think that a factory reset would set it right. I haven't tried this as I need to find a bit of time to do this.
Also, I'm wondering if flashing to CM9's RC1 or 2 will sort out the issue. I'm thinking that it has to be a software glitch. In fact, someone reported that they solved it this way (can't remember where).
Click to expand...
Click to collapse
Which ROM are you using right now?
Ihad the same issue on CM9 and got rid of it by flashing another radio. I originally had the xxlef, tried the xxlfb and ended up with the xxlf5 which works fine so far.
Try this for a fix
goto settings
sound
Toggle on then off or off then on the screen lock sounds then try again :good:
the-0ne said:
Also, I'm wondering if flashing to CM9's RC1 or 2 will sort out the issue. I'm thinking that it has to be a software glitch. In fact, someone reported that they solved it this way (can't remember where).
Click to expand...
Click to collapse
Hey,
just so you know. I am on CM9 and I have kind of the same issue. Sometimes audio is unidirectional, both ways actually, unable to recreate it so far. What always seems to work is my bluetooth headset. Switiching between the two of them makes me lose audio entirely. I have tried many things, even rebooting the phone Sometimes it helps, sometimes it doesn't. I'm guessing it has something to do with BT.
I am NOT facing the issue with losing audio in the middle of the call when the display goes to sleep. The display goes to sleep because of the ligth sensor, btw. - not because the system is idling The display is not needed once the phone realizes it's attached to your ear (lights off).
It's driving me nuts
BUT: CM9 is amazing so far. It's fast, it's open, everything works just fine. Except for the phone as a phone of course
change modem
Oomahey said:
Which ROM are you using right now?
Click to expand...
Click to collapse
Using Stock right now. OTA updates till Jun 26th.
badaeng said:
Ihad the same issue on CM9 and got rid of it by flashing another radio. I originally had the xxlef, tried the xxlfb and ended up with the xxlf5 which works fine so far.
Click to expand...
Click to collapse
Mine's currently DDLF3
winwiz said:
Toggle on then off or off then off the screen lock sounds then try again
Click to expand...
Click to collapse
I've just tried this, will report back. How do you think lock sounds affect the mic, though?
avetny said:
change modem
Click to expand...
Click to collapse
Does CM9 come with an integrated modem switcher? I don't like messing around with "packages" too much. The more you mod everything, the less stuff has got to do with each other and it is more likely to run into trouble, because as a developer you can't really consider every side effect
So if this is actually about the modem (which I doubt, because the connection is just fine, it's just the audio output and input that is kind of broken) - what modem would I use with CM9? Can I just flash a random one over the current one?
Appreciate the advice.
Andreas
I notice that as soon as I take the phone away from my ear and the screen lights up I can again be heard... Wonder if there's a problem with the light off sensor affecting the mics too... It ALWAYS goes away when I remove the phone from my ear and the light sensor allows the backlight to come on again...
Might be a crazy thought but the evidence does seem to support this. I haven't turned off the light sensor in settings yet, if I even can, but was going to try next call...
I updated to BLG8 and I will see tomorrow if it happens again. Today I already had one call which lasted 11 minutes without interruptions. I will report as soon as I got more calls to test.
I had the same prob...
I just reflashed the official firmware frm the service centre.
Sent from my GT-I9300 using xda app-developers app
Same problem here. Tried several roms, kernels and modems. Only one working for me is Checkrom v3 with xxlbf... but here also after a while some calls it reappears... I reflash modem and I am set for the next couple calls... then again
Ps: i am from Romania on Vodafone
Sent from my GT-I9300 using xda premium
I'm the OP and I now didnt had the problem for 2 months with the last stock ICS build.
It seems to be resolved.
I'm now on JB since today (XXDLIH) and will report if it comes back.
even though no one seems to suffer from that problem, i must ask again-
the problem is a low volume while talking on the phone using the speaker. THEN AND ONLY THEN.
it's working perfect while playing videos, games or music. there are no complaints from the other side of the conversation. no problem while talking with headphones or w/o other devices. nothing. only on my end.
it's probably not a matter of hardware because a lab switched my speaker with another one's and mine worked perfectly on his and his didn't on mine. (same problem that is)
ALSO, i've already updated twice 7.0.1-->7.1.0-->7.1.1 and no changes.
I've already factory reseted, wiped all, cleared cache and data, and did everything i could think of, but burning the damn thing.
the ONLY conclusion i got to (me and the lab) is that there's a code or other software glitch that limits the volume.
PLEASE THINK OR TRY TO FIGURE THIS PROBLEM OUT
I got a similar problem like you.
The RECEVIER doesn't work while talking on the phone.
But the speaker works perfect.
Weirdly the RECEIVER works perfect when I use the other APPs like Wechat to listen some voice messages.
PLEASE THINK OR TRY TO FIGURE THIS PROBLEM OUT
domuzy said:
even though no one seems to suffer from that problem, i must ask again-
the problem is a low volume while talking on the phone using the speaker. THEN AND ONLY THEN.
it's working perfect while playing videos, games or music. there are no complaints from the other side of the conversation. no problem while talking with headphones or w/o other devices. nothing. only on my end.
it's probably not a matter of hardware because a lab switched my speaker with another one's and mine worked perfectly on his and his didn't on mine. (same problem that is)
ALSO, i've already updated twice 7.0.1-->7.1.0-->7.1.1 and no changes.
I've already factory reseted, wiped all, cleared cache and data, and did everything i could think of, but burning the damn thing.
the ONLY conclusion i got to (me and the lab) is that there's a code or other software glitch that limits the volume.
PLEASE THINK OR TRY TO FIGURE THIS PROBLEM OUT
Click to expand...
Click to collapse
Did you try and run the phone in safe mode to rule out a third party app causing the problem? If that makes no difference you could either do a clean install of the latest Android image or if the phone is under warranty try and contact Google or Huawei for support.
didn't try safe mode. will try now. already contacted huawei, no response yet
jhs39 said:
Did you try and run the phone in safe mode to rule out a third party app causing the problem? If that makes no difference you could either do a clean install of the latest Android image or if the phone is under warranty try and contact Google or Huawei for support.
Click to expand...
Click to collapse
THANK YOU
nooooooooo
jhs39 said:
Did you try and run the phone in safe mode to rule out a third party app causing the problem? If that makes no difference you could either do a clean install of the latest Android image or if the phone is under warranty try and contact Google or Huawei for support.
Click to expand...
Click to collapse
unfortunately, safe mode didn't help, so it's probably not an app that blocks it.
is there a good confirmed link to a guide of a clean install?
my 6p is not rooted, if it matters
Has anyone experienced any cut offs in audio when watching video of streaming music while all notifications sounds work? Tried to reboot phone, clean headphone jack and clear system cache but still doesn't seem to work. If anyone has a solution to this problem, leave a message.
Also: I have looked around and it doesn't seem this problem is that well known yet.
I am having the same issue! It's driving me crazy.
I'm experiencing the same issue . For me, it most likely to happen when i play game. I tried to watch youtube for an hour and a half to see if this happen, but it didn't do I'm not sure if its because of the game or the software/ hardware issue
Today I noticed that audio from videos (received via Whatsapp, or on YouTube) would fade out after a second or so. Reboot solved the problem.
I play YouTube streaming all the time in the car, and upto now it never did that.
What app are you using for music/video?
Stock?
I'm using Spotify or Amazon music and Youtube mainly. And this issue 100% will happen when i play Fire Emblem Heroes, i tried other games for ~15 min but this issue didn't happen
I've been having this problem the last few days. It started with Allo messages playing for two seconds then stopping. Now it's happening to YouTube videos I watch. So frustrating.
Found this thread over on Samsung community forums: https://us.community.samsung.com/t5...rd-id/GeneralDiscussion/thread-id/2913/page/1
Sounds like lots of people are taking their phones back for exchanges. Might be a bad soldering connection on the phone.
Jimmmycrackcorn said:
I've been having this problem the last few days. It started with Allo messages playing for two seconds then stopping. Now it's happening to YouTube videos I watch. So frustrating.
Found this thread over on Samsung community forums: https://us.community.samsung.com/t5...rd-id/GeneralDiscussion/thread-id/2913/page/1
Sounds like lots of people are taking their phones back for exchanges. Might be a bad soldering connection on the phone.
Click to expand...
Click to collapse
Have you restarted your phone? Fixed the issue for me, so I think it's just a software-related bug. Plus, it only happens when I open games or other media when I have music playing (for example.)
joeyvanhummel said:
Have you restarted your phone? Fixed the issue for me, so I think it's just a software-related bug. Plus, it only happens when I open games or other media when I have music playing (for example.)
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Click to collapse
multiple times....and I did the USB audio routing option. still doesn't fix anything.
only thing that gets the speaker to work is pressing HARD on the back cover of the phone about two inches above the speaker....and if that's the only thing that makes it work, it's gotta be an internal wiring/soldering issue
---------- Post added at 09:52 AM ---------- Previous post was at 09:44 AM ----------
jmallow said:
I am having the same issue! It's driving me crazy.
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Click to collapse
next time it happens, try pushing on the back cover of your phone....about an inch or two above the speaker
see if it comes back on
Jimmmycrackcorn said:
multiple times....and I did the USB audio routing option. still doesn't fix anything.
only thing that gets the speaker to work is pressing HARD on the back cover of the phone about two inches above the speaker....and if that's the only thing that makes it work, it's gotta be an internal wiring/soldering issue
---------- Post added at 09:52 AM ---------- Previous post was at 09:44 AM ----------
next time it happens, try pushing on the back cover of your phone....about an inch or two above the speaker
see if it comes back on
Click to expand...
Click to collapse
Man, do you think it's both a software bug AND a hardware issue, both causing similar problems?
The S8 really is a great phone when it works, but it seems to have a lot of infancy problems.
Think I found the solution.
Okay. First of all, thank you everyone for reply to this thread. I think I found the solution to the audio cut off problem. Every time when the audio goes off I just gave the phone a few Taps against my palm. So far, this method worked out pretty well for me.
The method I used was to held the phone by the top ear piece area and aimed the speaker area and just slapped it against my palm for a few times.
firedjj1 said:
Okay. First of all, thank you everyone for reply to this thread. I think I found the solution to the audio cut off problem. Every time when the audio goes off I just gave the phone a few Taps against my palm. So far, this method worked out pretty well for me.
The method I used was to held the phone by the top ear piece area and aimed the speaker area and just slapped it against my palm for a few times.
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Click to collapse
what a horrific "solution"
I have done similar.....press my finger hard against the rear panel...right above the speaker grille on the bottom of the phone.
so clearly, it's a hardware issue with wiring/soldering in the internals.
Here is a thread on the official Samsung foruns with LOTS of people complaining about the same: https://us.community.samsung.com/t5...rd-id/GeneralDiscussion/thread-id/2913/page/1
I tweeted that thread to Samsung and Samsung USA....no answer from either
I'm slightly shocked more people aren't complaining about this problem
Because your phones are defective and defective phones (out of the total number sold) represents a tiny percentage.
Just get a replacement.
Some of the comments on Samsung forums make it look like a software issue. If you restart your phone and it works again it is a software issue and the "tapping" thing is just a placebo.
If it was hardware (bad connection), rebooting would do nothing.
But that is what makes it so crazy, the behavior is mostly pointing to software but the tapping on the back has worked twice for me. I'm really curious about an official word (if we're that lucky)
same problem
I have the same problem with my S8. Couldn't find any solution until now.
I have written several times to Samsung support, no answer until now...
kick069 said:
But that is what makes it so crazy, the behavior is mostly pointing to software but the tapping on the back has worked twice for me. I'm really curious about an official word (if we're that lucky)
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Click to collapse
theohood said:
I have the same problem with my S8. Couldn't find any solution until now.
I have written several times to Samsung support, no answer until now...
Click to expand...
Click to collapse
I wrote Samsung support and Samsung Mobile on Twitter multiple times about his issue...and copied the link from the official Samsung forums that I linked on page 1...and they keep refusing to answer my question about it
I had the same issue with the sound I have a sim free s8 rang Samsung UK support yesterday they arranged a brand new phone which I received today via ups just swapped them over so I am very impressed with the there service
So far no issues
Sent from my SM-G950F using Tapatalk
same issue here in the netherlands.. samsung told me to send it in for repairs
guys sorry to inform that it is most probably a hardware issue since only few customers including me are facing this. If it was a software issue then more customers will come up with similar complaints. Bad luck we may all got the same batch of faulty phones.
The reason why i am saying is that i started the device in safe mode and the issue is still there. By tapping right above the speaker clears the issue and same vice versa while playing if tap above the speaker the sound again cuts off meaning to say IT'S AN HARDWARE RELATED THING
(i tried posting this thread this morning but the post did not post successfully because of the image verification thing. if this post was reposted, please let me know)
hello and thank you for taking the time to read my first post. been having an issue with my new phone and i havent the faintest idea on how to diagnose or fix my problem. i am in no ways a developer or knowledgeable in programming what so ever, but i have delved in "script kiddie" roots and customs roms with my older phones trying to breathe new life into those devices as an excuse to not have to buy an older phone, but eventually my samsung note 5 kicked the bucket and wasnt able to keep up with the amount of apps and multitasking i do for work. a friend of mine recommended that i buy a one plus 6t as its not only one of the latest phones (okay not the latest, but still fairly new) , but it was also cheap as hell on ebay for about 250$ for a used one with some slight burn-in in the display (the ghost image suggests this unit was a display model, but its a handy phone and i dont care at all).
Anyways, long story short; friend is a big tech guy and recommend that id root the phone and install a custom ROM (A.K.A paranoid OS) for greater usability and security. since he was way more knowledgeable with this phone than i was in the 2-3 days of owning it; i decided to let him go ahead and do it for me.
the phone runs amazing, and ive used it for work for a few weeks now and it has lived up to my expectations and more... except for 2 issues.
the main issue that this thread is focused on is android auto. on my friends phone, it works great! hooks up and connects every time he plugs in the cable, audio smooth, gps and other features i never knew existed with my old phone. my 6t on the other hand, works when it wants to.
it never connects to the radio and tells me that it cant connect through notifications. after some experimenting, i found out that it does connect; you just have to go to "USB Preferences" in the phone, plug the phone in, see the options light up under ""usb controlled by"", then tap on a different option (even though it wont switch) and tap it again multiple times until the phone connects.
once it does connect, it works great. until you start listening to music. the music cuts out every now and then. sometimes for 1 second, 3 seconds, or 30 seconds. its very random. other stuff that happens is that the UI on the radio flickers constantly or disappears and the resolution looks cut off or looks wonky on different sides of the radio. sometimes its one or the other. i told my friend about it, and he tried clearing caches, force stopping the app, even completely removing the google play service plugin and reinstalling it, but still nothing. after he tried it, i had phone hooked up to the radio for work, it worked fine for a few hours until everything froze and my phone went completely black and a bunch of colorful letters on my screen pop up that say "CRASH DUMP". phone reboots just fine and works fine but the issues before the crash still happen.
the second issue is that my fingerprint sensor detects fingers but cant read anything, but thats the least of my concerns and i dont care if it doesnt work.
my friend has no idea what else to do and i am kind of disappointment but i still want this to work. although i have no idea where to start or what to do.
if your willing to help an inexperienced dude get his phone working, that would be greatly appreciated. other than that, i hope you have a good day
EDIT:: just a quick add on to say that ive tried different USB-c cables and this radio is notn aftermarket. im using stock radio on my 2019 nissan altima
Wingman626 said:
(i tried posting this thread this morning but the post did not post successfully because of the image verification thing. if this post was reposted, please let me know)
hello and thank you for taking the time to read my first post. been having an issue with my new phone and i havent the faintest idea on how to diagnose or fix my problem. i am in no ways a developer or knowledgeable in programming what so ever, but i have delved in "script kiddie" roots and customs roms with my older phones trying to breathe new life into those devices as an excuse to not have to buy an older phone, but eventually my samsung note 5 kicked the bucket and wasnt able to keep up with the amount of apps and multitasking i do for work. a friend of mine recommended that i buy a one plus 6t as its not only one of the latest phones (okay not the latest, but still fairly new) , but it was also cheap as hell on ebay for about 250$ for a used one with some slight burn-in in the display (the ghost image suggests this unit was a display model, but its a handy phone and i dont care at all).
Anyways, long story short; friend is a big tech guy and recommend that id root the phone and install a custom ROM (A.K.A paranoid OS) for greater usability and security. since he was way more knowledgeable with this phone than i was in the 2-3 days of owning it; i decided to let him go ahead and do it for me.
the phone runs amazing, and ive used it for work for a few weeks now and it has lived up to my expectations and more... except for 2 issues.
the main issue that this thread is focused on is android auto. on my friends phone, it works great! hooks up and connects every time he plugs in the cable, audio smooth, gps and other features i never knew existed with my old phone. my 6t on the other hand, works when it wants to.
it never connects to the radio and tells me that it cant connect through notifications. after some experimenting, i found out that it does connect; you just have to go to "USB Preferences" in the phone, plug the phone in, see the options light up under ""usb controlled by"", then tap on a different option (even though it wont switch) and tap it again multiple times until the phone connects.
once it does connect, it works great. until you start listening to music. the music cuts out every now and then. sometimes for 1 second, 3 seconds, or 30 seconds. its very random. other stuff that happens is that the UI on the radio flickers constantly or disappears and the resolution looks cut off or looks wonky on different sides of the radio. sometimes its one or the other. i told my friend about it, and he tried clearing caches, force stopping the app, even completely removing the google play service plugin and reinstalling it, but still nothing. after he tried it, i had phone hooked up to the radio for work, it worked fine for a few hours until everything froze and my phone went completely black and a bunch of colorful letters on my screen pop up that say "CRASH DUMP". phone reboots just fine and works fine but the issues before the crash still happen.
the second issue is that my fingerprint sensor detects fingers but cant read anything, but thats the least of my concerns and i dont care if it doesnt work.
my friend has no idea what else to do and i am kind of disappointment but i still want this to work. although i have no idea where to start or what to do.
if your willing to help an inexperienced dude get his phone working, that would be greatly appreciated. other than that, i hope you have a good day
EDIT:: just a quick add on to say that ive tried different USB-c cables and this radio is notn aftermarket. im using stock radio on my 2019 nissan altima
Click to expand...
Click to collapse
Just msm it and run the latest Oxygen OS. There is a MSM tool thread that will assist you and, also a Oxygen OS thread too. This will solve what you mentioned are your issues
Wingman626 said:
(i tried posting this thread this morning but the post did not post successfully because of the image verification thing. if this post was reposted, please let me know)
hello and thank you for taking the time to read my first post. been having an issue with my new phone and i havent the faintest idea on how to diagnose or fix my problem. i am in no ways a developer or knowledgeable in programming what so ever, but i have delved in "script kiddie" roots and customs roms with my older phones trying to breathe new life into those devices as an excuse to not have to buy an older phone, but eventually my samsung note 5 kicked the bucket and wasnt able to keep up with the amount of apps and multitasking i do for work. a friend of mine recommended that i buy a one plus 6t as its not only one of the latest phones (okay not the latest, but still fairly new) , but it was also cheap as hell on ebay for about 250$ for a used one with some slight burn-in in the display (the ghost image suggests this unit was a display model, but its a handy phone and i dont care at all).
Anyways, long story short; friend is a big tech guy and recommend that id root the phone and install a custom ROM (A.K.A paranoid OS) for greater usability and security. since he was way more knowledgeable with this phone than i was in the 2-3 days of owning it; i decided to let him go ahead and do it for me.
the phone runs amazing, and ive used it for work for a few weeks now and it has lived up to my expectations and more... except for 2 issues.
the main issue that this thread is focused on is android auto. on my friends phone, it works great! hooks up and connects every time he plugs in the cable, audio smooth, gps and other features i never knew existed with my old phone. my 6t on the other hand, works when it wants to.
it never connects to the radio and tells me that it cant connect through notifications. after some experimenting, i found out that it does connect; you just have to go to "USB Preferences" in the phone, plug the phone in, see the options light up under ""usb controlled by"", then tap on a different option (even though it wont switch) and tap it again multiple times until the phone connects.
once it does connect, it works great. until you start listening to music. the music cuts out every now and then. sometimes for 1 second, 3 seconds, or 30 seconds. its very random. other stuff that happens is that the UI on the radio flickers constantly or disappears and the resolution looks cut off or looks wonky on different sides of the radio. sometimes its one or the other. i told my friend about it, and he tried clearing caches, force stopping the app, even completely removing the google play service plugin and reinstalling it, but still nothing. after he tried it, i had phone hooked up to the radio for work, it worked fine for a few hours until everything froze and my phone went completely black and a bunch of colorful letters on my screen pop up that say "CRASH DUMP". phone reboots just fine and works fine but the issues before the crash still happen.
the second issue is that my fingerprint sensor detects fingers but cant read anything, but thats the least of my concerns and i dont care if it doesnt work.
my friend has no idea what else to do and i am kind of disappointment but i still want this to work. although i have no idea where to start or what to do.
if your willing to help an inexperienced dude get his phone working, that would be greatly appreciated. other than that, i hope you have a good day
EDIT:: just a quick add on to say that ive tried different USB-c cables and this radio is notn aftermarket. im using stock radio on my 2019 nissan altima
Click to expand...
Click to collapse
scorpio76r said:
Just msm it and run the latest Oxygen OS. There is a MSM tool thread that will assist you and, also a Oxygen OS thread too. This will solve what you mentioned are your issues
Click to expand...
Click to collapse
I totally agree flash the stock Rom
OOS is amazing. Rooting is easy if you decide you need it.
Sent from my ONEPLUS A6010 using Tapatalk
Does your friend have the the same phone? It is very common that custom ROM works flawlessly on one model but full of issues on the other, even they are from same manufacturer. The stability of a custom ROM depends on how many active user use the rom. Most of one plus users used oxygen. So not so many people could give you answer.
BTW, I would never advise someone to use custom ROM if they don't know how to flash by themselves.