Poor Quality Calls On Verizon - Nexus 6P Q&A, Help & Troubleshooting

I have been having an issue with people having trouble hearing me or saying that I am breaking up while on a phone call. This issue started after the latest update which came out about 2 weeks ago. I think it was a security update.
When on a phone call where people are having trouble hearing me, I can either put a headset on or put it through the speaker then the person on the call can hear me normally. I have tried a factory reset, deleting the cache, removing the sim card and put it back in but nothing has fixed my issue.
I do not think that it is a signal problem because of what I said about having no issues if I am using a headset or the speaker phone. Also, I have ruled out a mic problem by taking a video and talking normally then playing the video back. When playing the video back, I can hear myself without a problem (this suggestion was made the Huawei itself).
Does anyone anyone know what is going on? Or is having similar issues? I really don't want to be without a phone if I have to RMA my phone. Huawei's customer service said that they would not send a replacement phone prior to them receiving the RMA (if there is an issue with the phone of course).
I am on the Verizon network. Any suggestions is welcomed. Thank you.

I too am on Verizon and seem to have call quality degraded in the past month. I have no idea why. I live in southern Md.

Same here. Thought it was my case as it started about the same time i got the case. I'm in Central Florida, in a good coverage area. Phone was fine until last update. Now having bluetooth issues and this call issue.
Maybe this is just the noise cancelling mic issue that so many reported when it first came out? I may try to root and turn off the mic as suggested to see if its better, unless one of you guys are rooted and have done that already?
Can I roll back to pre-may update somehow?

yes
I too am

I'm still having the muffled / echo voice issues - putting my finger over the noise cancelling mic seems to "fix" it for me but I'm desperate for a proper fix - otherwise I can see myself jacking in the 6P for another phone soon

Hepperz said:
I'm still having the muffled / echo voice issues - putting my finger over the noise cancelling mic seems to "fix" it for me but I'm desperate for a proper fix - otherwise I can see myself jacking in the 6P for another phone soon
Click to expand...
Click to collapse
Have you tried (or are you) root and disable the noise cancelling mic? Think I may go this route if it continues (which I expect it will)

Unfortunately I use my phone for work, and the software will disable if it detects the phone is rooted - so that's a no go for me.

I had some issues with mine on Verizon. Turning off Enhanced 4G LTE Mode in cellular networks fixed my problems.

shiftr182 said:
I had some issues with mine on Verizon. Turning off Enhanced 4G LTE Mode in cellular networks fixed my problems.
Click to expand...
Click to collapse
Same for me
Sent from my SM-T320 using Tapatalk

Turning on enhanced Lte fixed my call quality issue actually, I had the same breaking up issue with it off. I still have the noise cancellation issue where people can't hear me unless I'm talking right next to the mouth piece though. Did you try wiping your cache partition in the boot up menu?

Wow, no issues for me from the latest update at all. I am in a crappy reception area so needed to turn off enhanced 4g when I got the device about 4 months ago but it's been nothing but great with VZW despite crappy reception.

Hepperz said:
Unfortunately I use my phone for work, and the software will disable if it detects the phone is rooted - so that's a no go for me.
Click to expand...
Click to collapse
Using root cloak is an option.

Had issues again last night. Seems when there is any background noise is when the issue presents itself. I'd venture to say this isn't just with VZW. I was able to stop it by placing my finger over the noise cancelling mic on the back of the phone. Guess its time to root and disable it...ugh

See the 800 and counting posts on the Google Help forum. Search "Muffled Voice 6P" and you'll see what I'm talking about. Basically, a bunch of these phones don't work as phones, and Huawei either doesn't want to pay to fix all of them, or more likely, doesn't know how to fix them. The problem with Chinese companies is the same problem Mao had back during the Great Leap Forward. He demanded enough grain to beat Great Britain, the demand was unrealistic so all of his lieutenants made up fictitious yield reports, and they spent all of their budget on farm tools and farm labor, and not enough on train cars to take the grain into town, and a ton of people starved to death as a result! I'm sure something similar to this happened at Huawei: "Boss, the call quality on this 6p is absolutely stupendous". "Well done vice president, here's your bonus". Sales of Huawei 1-2 years later: not up but way, way down. Layoffs. People hungry again...

Related

Answering a Call

Just a quick question for you guys. When I receive a phone call (full signal strength) and slide the slider accross to answer the phone there is a long pause of silence before the call actually connects. Has anyone else run into this situation?
Nexus One running stock Froyo (At&t)
yes I have this issue: I answer and cannot get an answer on the other end but I can hear them saying "hello". After a few seconds we connect and they say they never heard me say anything even though I was saying hello back.
I have two Nexus Ones: one answers calls perfectly and has great sound quality, while the other has this issue you describe, along with low call volume.
I think in my case it may be a hardware issue and I may need to send it in to be looked at. Both running on ATT although the good device is the tmobile version and the problem device is ATT 3G version.
Old MuckenMire said:
yes I have this issue: I answer and cannot get an answer on the other end but I can hear them saying "hello". After a few seconds we connect and they say they never heard me say anything even though I was saying hello back.
I have two Nexus Ones: one answers calls perfectly and has great sound quality, while the other has this issue you describe, along with low call volume.
I think in my case it may be a hardware issue and I may need to send it in to be looked at. Both running on ATT although the good device is the tmobile version and the problem device is ATT 3G version.
Click to expand...
Click to collapse
You think it is a hardware issue? I thought that it was like that across all N1s?
There was a thread here 1-2 weeks ago about the issue and pretty much EVERYBODY had this problem.
I can't find the thread anymore but it was about the delay between answering a call and the mic becoming active ... which takes 2-5 seconds.
I just noticed the other day that the delay seems to be less if I immediately put the call on speaker.
Never encountered that issue. The other side hears me immediately as I answer. I guess this is not "across all N1s", unless someone would think my N1 is special in some way (which it isn't, and so are all the other 7 N1s of my friends at work which also happen not to have this problem - and the call quality is great on at least 3 that I checked personally).
Instantly connects on my phone as well, so it's not on all devices at least. I have one of the first batches of T-Mobile N1's btw.
What carrier are you on?
this happens to me too.its so annoying. im on att
Can't find the thread but it was pretty long.
nexusdue said:
You think it is a hardware issue? I thought that it was like that across all N1s?
There was a thread here 1-2 weeks ago about the issue and pretty much EVERYBODY had this problem.
I can't find the thread anymore but it was about the delay between answering a call and the mic becoming active ... which takes 2-5 seconds.
I just noticed the other day that the delay seems to be less if I immediately put the call on speaker.
Click to expand...
Click to collapse
I'm not so sure anymore. I decided since my only choice was to send it in for repair, I might as well one click root and install CM6 and see what happens. So far, I have not had the issue. It's only been three days but that's the longest this device has ever gone without having the "no connect" issue. Also, my low call volume and speaker phone volume issues are now resolved. I now find myself turning the volume down rather than up. I'll update this thread with final verdict on whether this fixes my issue.
This sounds like an att problem not a nrsux one problem
I notice this problem as well. If I wait until the call timer appears on screen before I start to talk the other party doesn't seem to notice.
I'm on T MO and never had this issue. Try the one click root and flash a different ROM. If it doesn't work send it to HTC. I recently sent mine back on a Monday and it was back that Friday.
Sent from my Nexus One
Well my issue has been resolved by switching to CM6. It's been a week now and the issue has not occurred even one time. This was an issue that used to happen to me EVERY DAY, so I am very happy that in my case it turned out to be a software issue.
When I was running 2.1 I hoped 2.2 would fix it and when it didn't I thought for sure it must be hardware. It's so nice to KNOW I can answer the phone if it rings now. Sometimes I would get an important call and I was afraid to answer the damn phone!
Thank you Mr. Cyanogen, whoever you are.
I get this issue once in a while. I think its a software issue. Over time something gets hung up somewhere.
I had a thread like this as well..
http://forum.xda-developers.com/showthread.php?t=691399
For me it still happens randomly, stock 2.1 rom, stock 2.2 rom, Enom's ROM, etc...
Although I have a theory that I haven't tried to prove/disprove yet.. It seems like several times when this has happened I was holding my finger over the second mic on the back, which is naturually where my finger seems to lay when I hold the phone. Anyone else considered this? I'm thinking maybe it's throwing off the microphone trying to do noise cancellation?
khaytsus said:
I had a thread like this as well..
http://forum.xda-developers.com/showthread.php?t=691399
For me it still happens randomly, stock 2.1 rom, stock 2.2 rom, Enom's ROM, etc...
Although I have a theory that I haven't tried to prove/disprove yet.. It seems like several times when this has happened I was holding my finger over the second mic on the back, which is naturually where my finger seems to lay when I hold the phone. Anyone else considered this? I'm thinking maybe it's throwing off the microphone trying to do noise cancellation?
Click to expand...
Click to collapse
Definitely not the finger covering the mic. Just tried it with/without and same result.
There was another thread that was at least 3-4 pages of people complaining about it.
Sounds more like a network issue than a hardware issue, IMO
This issue has come up recently for me and it's really annoying. I'm not sure what triggered this problem...
Is anyone else experiencing this issue? Any ideas on how to resolve?
I've got the Rogers/AT&T N1.

If people call me, the first call never works (can't hear me but I can hear them)?

So this is the second S5 I've had and same issue. First one, people could hear me if I called, but if they called me 90% of the time they couldn't hear me on the 1st call. If they called right back or I called them it was fine, usually. I've seen a lot of complaints about this on the S5 online. I even have a copy of the my youmail voicemail that I made on my S2 that was crystal clear and more louder/pronounced if that makes sense, and the voicemail I made on my S5 was all fuzzy and kinda garbled like I was talking 4 feet away from it. Replaced with another S5, and it started happening again except now I'm rooted so no more warranty and they can't/won't do anything. Stock or rom, it happens. So I know a few S5 owners, 3 of them have the same problem. All different networks so not specific to any provider (like if it were an at&t issue etc).
I tried clearing the pin hole at the bottom but didn't seem to make a difference. People think the S5 does this maybe b/c it's water resistant and theirs a membrane inside that hole for the mic that makes it garbled. Speaker phone it works fine. Just pissing me off, I love the phone otherwise, but this is my work phone as well and it's so nice and professional to keep playing phone tag with clients .
This doesn't make a lot of sense. You say that this is a well known, widespread problem that happens on various carriers. Which is hard to reconcile with the fact that I haven't heard of the issue and few people here or anywhere else are complaining of it? We have over 500 S5's deployed in my workplace and zero reports of this nature. XDA has 6 million members and we don't see a trickle, let along surge of reports here either.
This is highly unlikely to be a hardware issue or we would be hearing about it a lot. Likewise if the issue showed up with any frequency due to a specific firmware version. It's most likely user settings and you provided zero details about your configuration. Or I would have said a carrier issue, but you not only didn't tell us who your carrier was but you dismissed this out of hand saying that you see the problem all over, including three S5 owners that you know yourself using different carriers.
Making user settings, how you use the phone the most likely cause.
There isn't much to work with unless you provide detailed information about your configuration. How about some links to the frequent occurrences of this problem that you said you see all the time. Link us to a recording of a representative call where the problem occurs. And any information that might suggest or exclude patterns, e.g. what carrier you use, what carriers your other 3 friends use, what time of day does this happen. Does it happen only in fringe areas, only with strong signals, only with wifi calling, et cetera.
.
fffft said:
This doesn't make a lot of sense. You say that this is a well known, widespread problem that happens on various carriers. Which is hard to reconcile with the fact that I haven't heard of the issue and few people here or anywhere else are complaining of it? We have over 500 S5's deployed in my workplace and zero reports of this nature. XDA has 6 million members and we don't see a trickle, let along surge of reports here either.
This is highly unlikely to be a hardware issue or we would be hearing about it a lot. Likewise if the issue showed up with any frequency due to a specific firmware version. It's most likely user settings and you provided zero details about your configuration. Or I would have said a carrier issue, but you not only didn't tell us who your carrier was but you dismissed this out of hand saying that you see the problem all over, including three S5 owners that you know yourself using different carriers.
Making user settings, how you use the phone the most likely cause.
There isn't much to work with unless you provide detailed information about your configuration. How about some links to the frequent occurrences of this problem that you said you see all the time. Link us to a recording of a representative call where the problem occurs. And any information that might suggest or exclude patterns, e.g. what carrier you use, what carriers your other 3 friends use, what time of day does this happen. Does it happen only in fringe areas, only with strong signals, only with wifi calling, et cetera.
.
Click to expand...
Click to collapse
Pry exaggerated as a bit frustrated. Away for business and on phone right now. I just googled various call issues and saw same/similar on other phones, quite a few S4 reports (like googling S5 can't hear me, or can't hear calls, or android can't hear calls etc). Again not exactly the same but similar, found older Android phones people talking about the same. S5 people I saw post in various threads on different forums, not necessarily made a thread of theirs (like they found an issue like that and bumped thread even if it was a different phone). I'm on AT&T, 3 friends one is T-Mobile and others are Verizon. Though theirs isn't near as bad as mine, theirs happens infrequently on both ends which makes me think maybe carrier related, whereas mine is almost always the caller on my end not hearing me well on the first call. I have two employees with S5s as well and no issues with theirs like this.
I don't know what user config info you want? I've rooted and flashed android for years, I hardly ever touch anything volume/call mod related. I don't know what settings you'd be talking about, stock or rom is the same (didn't install viper, didn't do anything with volume controls on DK as their borked on this version etc). Changed background noise on/off but didn't do anything.Not sure how I use the phone would do anything, they call, I answer, I call, they answer? Happens anywhere no matter signal, whether full bars at house, or office, or lose a few bars when traveling, time of day doesn't matter happens anytime. I just had a conference call where I ended having to use speaker phone for them to hear better but they still said it wasn't clear. Wife just called me and she said through the phone or speaker it's like I'm talking through a towel (speaker not as bad). My AT&T store said they've had a few people come in with complaints of call issues on their S5 but in various ways, and sometimes a factory reset worked, sometimes not. Which didn't work for me, and I blew a canister of air and use a small pin like some said they did to see if anything was clogged in the Mic port but no difference.
I'll be back in a bit, but I could try to record a call with my wife. And I'll upload the files from youmail voicemail where you can hear how loud/pronounced and clear my message is from my S2, and the garbled message from both S5's.
Think I fixed it, let's hope. So I went into safestrap, tried a few things, fix permissions etc. No difference. Restored a few times, no difference, did 3 factory resets, no difference. Each time I either message someone to call me to test, or I logged into youmail to record a new greeting and heard it fuzzy/garbly. Did one more factory reset, msg'd wife to call again, she called and first thing she said was omg it's way louder and cleaner sounding like I'm not muffled. I logged into youmail, did a new greeting and yup it's 100% normal sounding. So no clue why this worked all of a sudden with all my other tries today and before. My first S5 they tested at the AT&T store and it luckily did the issue there so they could hear what I meant and note it. They gave me a loaner and it was sent in, and I guess luckily it was reproducing that same issue when it was checked as they did a replacement since the phone was only 2 months old. And now that I think about it I doubt the tech or whomever was checking it out sat there and did multiple restores/resets like I did, and I guess I was really lucky they didn't get it and test only to have it operate normal like the 10% of the time or whatever it did.
Being rooted now sending in was pointless, as knowing people over the years that have even if sent with stock rom, warranty was denied. F'd up thing is they have to prove rooting caused the issue, I don't have the time nor want to deal with that crap. Example I love cars/trucks and mod everything we have, and with the Magnuson-Moss Act they have to prove your "mod" directly affected the failed part/problem. In the phone world you end up just getting transferred around and dealing with crap trying to sort that out. I have one of my cars modded (ctsv) with pulley swap, full exhaust with lt headers etc, custom tune yada yada, one of my trucks has custom tune/intake/headers/no cats/custom exhaust etc and neither had problems with getting warranty work done, b/c doing a custom tune and pulley etc isn't going to make your radio or nav fail. In the phone world on the other hand they'll tell you to pound sand, root and mic fails, oh that'll be our diagnostic fee part replacement $ have a nice day. lol
i'll try to upload audio files from youmail showing the sound quality difference when I get a chance. I know one of my friends tried a factory reset and didn't work. Guess I'll tell him and the other two to keep doing resets over and over till it works lol, whether that means 5 or 10 times. Why it didn't work on the 1st or even 2nd try is beyond me

Background noise through handset earpiece

I am hearing a low level constant static noise with all audio through the handset earpiece. This happens on all calls, and only on the handset. Switching the call audio to a wired headset, Bluetooth headset, or the speaker phone makes the noise go away.
I have experienced this on my first MXPE, and now on its replacement. One the second go around, I did learn something more.
On the second phone I tried a call before I setup anything and it was close to fine. I say close because it was not without background noise, it was just very slight. Acceptable.
Then I finished the setup. I tried another call, and still OK. Then came the upgrade to Marshmallow. Now under Marshmallow, the noise is right back to where it was with the original phone, also on Marshmallow.
Bottom line, it is a software problem, not a hardware problem. And the software problem is only present in Marshmallow.
Sent from my XT1575 using Tapatalk
Same issue here ! immediately after MM OTA update on my XT1575 (stock vanilla) people start complaining they cannot hear me well !
After sorting most of MM issues this is a major pain in the a**
Let Moto know about this as it makes the phone crippled.
How come there aren't any more complaints about this serious issue !
This is 100% MM related - People complain they can barely hear me on the other end of the line - I sound muffled, stuttered and basically bad to the point they cannot continue the conversation and demand I call them from a land line !
Forget all MM bugs, problems, etc (need I mention the Equalizer went AWOL) now this Smartphone which I highly praised and loved became a ...smart something - with no phone feature.
Help me let Moto support be aware of this issue.
Thanks
Got the following advise from Motorola support on chat - it seems to help - please tell me if it work for you:
please go to settings > apps > all > Audio Effects app - Tap Force Stop - Clear Cache and Clear Data.
Also under settings > apps > all > go to Phone app - Tap Force Stop - Clear Cache and Clear Data.
Now please turn off the phone and when you turn it back on try making a call.
alon3232 said:
Got the following advise from Motorola support on chat - it seems to help - please tell me if it work for you:
please go to settings > apps > all > Audio Effects app - Tap Force Stop - Clear Cache and Clear Data.
Also under settings > apps > all > go to Phone app - Tap Force Stop - Clear Cache and Clear Data.
Now please turn off the phone and when you turn it back on try making a call.
Click to expand...
Click to collapse
Did all that on a call to Motorola after the first replacement phone failed to address my issue. No surprise, it made no difference.
That was followed by a factory reset and a test prior to connecting to my Google account and downloading any apps. Also, made no difference.
Now I'm waiting for my second replacement.
Sent from my XT1575 using Tapatalk
I have a thread on the Motorola forums for this issue.
My second replacement arrived yesterday. It solved the background noise issue! Unfortunately it came with loose buttons which actually rattled when shook or when the phone vibrated. Back to Amazon it goes.
Unfortunately, now Amazon wants to pull the plug on the purchase and take it all back. I'm not ready to give up though. Besides really liking the phone, I've also invested in a screen protector and car mount. I'll have to talk to Amazon today and see what we can do.
Sent from my XT1575 using Tapatalk
It's all boxed up and ready for UPS. I'm really unhappy that I could not get a good MXPE. As I consider other options, it's tough, especially at the $350 price point.
I'm actually giving the ZTE Axon Pro some thought, but undecided so far. And if the was a sale on the Nexus 6P that brought it down $100, it would be a contender. I'll pay a few more bucks for a Nexus. Given the right price, I may even give the MXPE anther shot, after they work through this stock of bad phones.
Sent from my SAMSUNG-SGH-I747 using Tapatalk
Don't get the axon. If you can't get the. 6p I'd go with Nexus 6 some places U can get it under 3 I think
Sent from my XT1575 using Tapatalk
Solved
Hi guys ive got the solution to this problem, my mic used to not work at all on handset calls and wud work on speakerphone. After diagnosing for 24 hrs I was able to understand the problem, all you need to do is replace top mics with bottom mics in music_path.html file If someone is not able to do it lemme know on twitter ill email u my edited file, just replace yours with mine. N nw the mic works like a charm. I am not a regular xda user, so won't be able to check back frequently, my twitter id is @smartphoniac
Have seen ppl replacing motherboards and phones in service center, also some use it on Bluetooth or handsfree, trust me its nt needed just do what i wrote above and issue is solved, if u r a noobie tweet me ill email u my file so that u will have to do jst the copy pasting and this painful issue will be gone forever.
Edit: This will also solve the problem if caller gets his own voice as echo. After this editing even that issue will be solved
Hi guys,
I've just bought a Moto X Style and I'm having the same problem as the original poster - constant background noise (kinda buzzing/hissing) during phone calls, coming through the upper speaker:
jswclw said:
I am hearing a low level constant static noise with all audio through the handset earpiece. This happens on all calls, and only on the handset. Switching the call audio to a wired headset, Bluetooth headset, or the speaker phone makes the noise go away.
I have experienced this on my first MXPE, and now on its replacement. One the second go around, I did learn something more.
On the second phone I tried a call before I setup anything and it was close to fine. I say close because it was not without background noise, it was just very slight. Acceptable.
Then I finished the setup. I tried another call, and still OK. Then came the upgrade to Marshmallow. Now under Marshmallow, the noise is right back to where it was with the original phone, also on Marshmallow.
Bottom line, it is a software problem, not a hardware problem. And the software problem is only present in Marshmallow.
Click to expand...
Click to collapse
So far I've tried booting into safe mode, wipe data/factory reset, different carrier/SIM card - no difference.
I'm running Android 6.0.1 and I upgraded right after I bought the phone, so cannot tell if the problem existed on Android 5.
However - and this is my question - since you claim that it's a software thing and Marshmallow-related, is there anyone who tried flashing a Nougat ROM and has it helped? I don't know if I should try and get a replacement phone (especially that some people had the same issue on 2-3 consecutive phones) or just wait for the Nougat update, assuming that it helps.
Thanks for advice!
Hi, it's me again - just wanted to tell you that I've flashed the 7.1.1. AICP ROM and the background noise is still there while calling Is it really a software issue? So many people say it appeared after MM upgrade and there were no problems on Lollipop, but maybe my speaker/mic is simply broken? Is there any ROM you can flash to get rid of this issue? All help is really appreciated! :good:

MIC sound fix

Good morning everyone! Since I've moved from stock I've has an issue with the MIC during calls where the person on the other end will not be able to hear me. I would have to put the phone on speaker and scream into the MIC for them to hear me. Disabling google voice or toggling speaker would not fix the issue for me. Today I was looking through the modules on Magisk when I saw one called "Android MIC fix." After downloading, installing and restarting the phone I made a call and walla. The recipient was able to hear me clearly. Needless to say I was very much excited. So for those with the MIC issue I recommend trying out this module.
Thank you for posting this. I'm desperate for a mic fix. I've just installed it, but will not be back in an area with a cell phone signal until tomorrow. I'll post in a day or two whether it seem to have fixed my mic issues. Magisk will not pass SafetyNet check, but it might be worth giving up some apps, if it can fix the issiue with people not hearing me on a call until I turn speakerphone on and off.
celticchrys said:
Thank you for posting this. I'm desperate for a mic fix. I've just installed it, but will not be back in an area with a cell phone signal until tomorrow. I'll post in a day or two whether it seem to have fixed my mic issues. Magisk will not pass SafetyNet check, but it might be worth giving up some apps, if it can fix the issiue with people not hearing me on a call until I turn speakerphone on and off.
Click to expand...
Click to collapse
I think Magisk passes safetynet again. there are some XDA articles about the new beta. I didn't try though
Choose an username... said:
I think Magisk passes safetynet again. there are some XDA articles about the new beta. I didn't try though
Click to expand...
Click to collapse
After installing the Magisk 13 beta, it does pass SafetyNet check for me. This is where to download the beta, of course, but not for anyone who is new to this stuff, of course (Betas are always at your own risk).
https://forum.xda-developers.com/apps/magisk/beta-magisk-v13-0-0980cb6-t3618589
As for the mic issue, more to come in a day or two, once I'm in an area with cellular coverage again..
This fix didn't work for me.
This fix sounds promising, since I've found that when the mic seems to be non-functional, that the other party on the line can hear me if I yell at the phone. However, despite getting Android pay working on B25 with Magisk 13, it just crashes when trying to install modules. Anyone else have any luck with it?
After using the module some more I found that, while yes, I was able to use the headset, the quality of the call was horrendous. So I disabled the module. I'll just have to live with using speaker until a permanent fix is found
This also didn't work for me. I kept having further problems with Magisk beta, so I've removed it for now, and I'm hoping for a better patch, before shelling out for a new phone.
As for B06 nougat, turkey (a2017g) the issue feels like solved for me. I've done about 40-50 callings without any doubts. Also no need to turn on/off loudspeaker. "Ok Google" from any screen turned on so imo - issue fixed.
I didn't faced any mic issue..... I just tuned off the OK Google even on 7.0.1 till then everything is perfect
Laleka said:
I didn't faced any mic issue..... I just tuned off the OK Google even on 7.0.1 till then everything is perfect
Click to expand...
Click to collapse
Yeah because the issue occur when you have "ok Google" turned on from any screen and now you can have it turned on without any mic troubles in call.
Hey everyone, hope all is well.
I found a fix for my axon. If you don't want to read my trial and errors and just want the fix, scroll to the bottom.
I bought an axon 7 off eBay. From day 1 people were saying they couldn't hear me very well. I thought it was cell service.
It seemed to slowly got worse.
It got to the point where people couldn't hear me at all.
I downloaded an app to locate cell towers and service range. Service didn't seem too bad...
Found forums like this one, tried talking on speakerphone. It worked, but people said it was still hard to hear me, cutting in and out, etc. Turned off mic access for ok Google and eventually EVERYTHING else.
Deleted apps even... No fix.
Eventually went to a place I knew had good cell service, called someone, and they couldn't hear me at all! Def not mic access, def not service...
Axons warranty doesn't work for resold phones... The speakers and Dolby..I didn't want to go back to a Samsung or whatever..
That's when I started looking for hardware fixes.
I decided to do a Google search one last time before starting down that road, but looked at videos this time.
And I found a fix!!!!!!
youtu.be/KNGMM-H0oxc
So simple.
So going back to the forums I read before and posting my fix. Hopefully it helps others.
So happy!

High pitch sound coming from the earpiece

I have a OnePlus 6T with Oxygen OS 9.0.11, no root.
The phone worked perfectly until yesterday, when I was having a call and suddenly I began hearing a very unpleasant noise coming from the top speaker. Even after the call ended, I could still hear it and even at this time I do it too. It is not by any means loud, I can only hear it when my ear is really close to the speaker, typically when I would place my phone on my ear to take a call. The problem is that it is always there in the background. I must also mention that the phone didn't suffer any physical damage.
The sound itself is not a continuous beep. It interrupts at some times and it sounds like radio interferences or static, but of high pitch. Coil whine is similar to this noise too.
Now, I have tried rebooting the phone and turning wi-fi and mobile data on and off. As soon as the phone powers off, the noise disappears. But immediately after I start it, the sound begins as well, so I thought it may be a hardware issue. But then I played with the camera. When inside the camera app, if I switch to the front camera and place my ear next to the speaker: magic! The noise seems to disappear. If I exit the camera app, however, it returns.
I've already spoken with those at OP support, and after recommending a factory reset they suggested I should send it for inspection. The problem is that I need the device and can't have it away from me for a week.
What do you think? Have you ever heard of issues like this one? Should I downgrade the software to an earlier version?
I have the same problem , and a lot of users of 6t have this problem, i decided not to send it to service center and I stopped paying attention to it
lwajer said:
I have the same problem , and a lot of users of 6t have this problem, i decided not to send it to service center and I stopped paying attention to it
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How long have you been noticing it for? Did you also encounter it on earlier versions of the OS?
I don't have any issues with the earpiece. You might try to reboot your phone into the stock recovery and clean the system catch that might help!
Caltinpla said:
I don't have any issues with the earpiece. You might try to reboot your phone into the stock recovery and clean the system catch that might help!
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Tried that already... no effect . Now I've just factory reset the phone and the buzz is still there. Nothing seems to work, I guess I'll just have to get used to it.
unowen1 said:
How long have you been noticing it for? Did you also encounter it on earlier versions of the OS?
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Since i bought the phone. I wrote about it with support of oneplus and even with the bug department but nothing in the system did not find, I was instructed to send a phone to the service but not somehow very irritating because you can not hear it when you do not have a phone very close to your ear.
unowen1 said:
Tried that already... no effect . Now I've just factory reset the phone and the buzz is still there. Nothing seems to work, I guess I'll just have to get used to it.
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It appears you have a hardware related defect phone so upgrade or downgrade your OS won't help!
Had a similar issue with a Samsung phone once. Hardware fault; warranty service was the only solution.
Caltinpla said:
It appears you have a hardware related defect phone so upgrade or downgrade your OS won't help!
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Yes, that's what I'm thinking too... Though, I don't get why it started doing it so randomly. I've used the phone just fine for one and a half months and it worked perfectly. Now, after no damage whatsoever, this noise appears... strange.
Is the problem solved? I've the same issue with my OnePlus 5T.
OP5T_25 said:
Is the problem solved? I've the same issue with my OnePlus 5T.
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No, the problem is still there. However, I can still only hear it when the camera is not active. While in the camera app the noise disappears.

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