I don't know what else to call it but lately I've been having issues where I can hear the person on the other end of the line but they can't hear me. It's like 1/2 the call drops. Doesn't seem to be a mic issue b/c it happens over bluetooth, wired headphone and on the device headset. Does anyone else experience this? It's just weird. I'm on AT&T
I thought it was just me.
jamgam said:
I don't know what else to call it but lately I've been having issues where I can hear the person on the other end of the line but they can't hear me. It's like 1/2 the call drops. Doesn't seem to be a mic issue b/c it happens over bluetooth, wired headphone and on the device headset. Does anyone else experience this? It's just weird. I'm on AT&T
Click to expand...
Click to collapse
I've been having this issue ever since I got my phone in November. For me, it's as if the microphone is on the back of the phone. If I'm lying down with the phone between my face and the pillow, they can't hear me at all. If I'm holding the phone too far towards the bottom while talking, they can't hear me. It's so weird. It doesn't happen all the time, but it has happened with or without my phone in a case. Usually the only way to fix it is to hold the phone by the sides and talk directly into the butt of my phone, which just feels weird. And I'm on Verizon in a major city.
On that note, I've also been getting dropped calls which is even weirder. Makes me miss my Moto X.
I have had this problem for many months. It happens to a lot of Nexus 6P users; enough so that Project Fi customer service is familiar with the issue, though not how to fix it. They have had me do an enormous amount of troubleshooting and eventually sent me a new, replacement phone. The problem persists - random, frequent audio drop-out on one side of the call or the other. For example: the person I called suddenly can't hear me, though I can hear them. Shortly after calling them back, I suddenly can not hear them. Tech support now wants me to perform a lot of testing and send the logs to them, so that "I can help them, help me". I am not a beta tester; I've paid $650 for this phone and simply expect it to work.
An additional, unpublicized problem, is a high level of data being consumed, even when on wifi and/or when cellular data is turned off. This has been going on for months and, unless you complain, you will end up paying for data that you did not use. Project Fi has been promising a fix for months; they blame it on Sprint and T-Mobile. Still no fix, still need to call and complain. It's such a common problem that I've been told that they haven't got enough customer service supervisors to deal with all of the ticked off customers. They will issue a credit if you complain, but they won't inform their customer base that this is going on. The lack of transparency and the lack of a fix , after many months, suggests a perverse incentive on their part - they make more money when data consumption goes up. Too bad for the customer.
One last thing: The Nexus 6P is the nicest, fastest, and most elegant device that I've owned. The audio drop-outs are a big problem, however, and I'm pushing for a refund on the device. The data drain issue may be limited to Project Fi users; I've not used the 6P on any other provider and never experienced it with any previous phones, most of which have been Samsung, on Verizon and Sprint. Project Fi customer service is under trained, though very polite and get back to you quickly when contacted. However, they don't seem to keep records of customer issues, so every call has to start from the beginning, even after months of history over the same unsolved issues. You end up having to repeat yourself over and over and over again. I want to like the Project Fi service and the 6P, but they're sure making it tough to do so.
kcuth said:
I have had this problem for many months. It happens to a lot of Nexus 6P users; enough so that Project Fi customer service is familiar with the issue, though not how to fix it. They have had me do an enormous amount of troubleshooting and eventually sent me a new, replacement phone. The problem persists - random, frequent audio drop-out on one side of the call or the other. For example: the person I called suddenly can't hear me, though I can hear them. Shortly after calling them back, I suddenly can not hear them. Tech support now wants me to perform a lot of testing and send the logs to them, so that "I can help them, help me". I am not a beta tester; I've paid $650 for this phone and simply expect it to work.
Click to expand...
Click to collapse
Wow I'm not having any problems besides the random dropped calls that I'm still having. My data is the exact opposite. Sometimes it will cut off, and I would have to restart my phone to get it back. And don't let me leave the state (or country) and start roaming! My data work when it wants to when I'm out of my state (Alabama). This could be a SIM issue, but I'm too lazy to call customer service. I've been having dropped calls at least 3 times a week so I'm use to it really. I hope you get your refund though.
jamgam said:
I don't know what else to call it but lately I've been having issues where I can hear the person on the other end of the line but they can't hear me. It's like 1/2 the call drops. Doesn't seem to be a mic issue b/c it happens over bluetooth, wired headphone and on the device headset. Does anyone else experience this? It's just weird. I'm on AT&T
Click to expand...
Click to collapse
Are you running stock? I had the same issue when I was using the ElementalX kernel. Once I flashed stock and locked the boot loader the issues stopped for me.
Psytra said:
Are you running stock? I had the same issue when I was using the ElementalX kernel. Once I flashed stock and locked the boot loader the issues stopped for me.
Click to expand...
Click to collapse
Stock. one of the last few updates seems to have fixed it
Related
Less than two weeks in, the touch dual has developed a major fault.
The microphone isn't being connected on outgoing calls, and similarly on receiving calls via the bluetooth headset (Moto HS820), sound isnt being routed through.
Anyone else had similar issues?
I am experiencing the same problem
tried hard resetting it?
eroG said:
tried hard resetting it?
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Click to collapse
It keeps on coming back though after every reset, and to be honest thats not the sort of thing you should have to do for the primary function as a phone.
If it can't make or take calls reliably, then as nice as it is in most other areas, it makes it useless.
send it back to repair :\
Called in at the store this morning, waiting for the network to do a line test ... typical, Oranges systems were down.
Total pita, I work for the company that supplies a large amount of Oranges infrastructure. Once they've got a fault code, it'll be replaced.
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
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Click to collapse
Do you have a significant other that could use your phone on their plan for a few days to rule out your account specifically?
Your issues sound strange, and not related to the phone. It's hard for me to believe (like you also) that its the phone since you've had four of them now with the same issue. Also, you've tried different roms, so that also makes it more difficult to be a phone issue. Are you just running a bone stock one? Or are you installing particular apps? you might see if you can't replicate it with no additional software for a few days.
@kmart
My Father and I are on the the same plan, (i.e. both on unl.) so that rules out service. The last phone, (no. 4) I left bone stock. No extra apps (except for Handcent SMS [ on a side note, I have run both ChompSMS and Handcent, so I do not think it is either]) and it still had the same exact issues.
27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
Click to expand...
Click to collapse
Sounds like a problem with you account's provisioning or something. Mostly, it just sounds like a huge pain in the ass.
27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
Click to expand...
Click to collapse
I had this exact same issue with my phone, it is definitely an account issue, get your msl number from them, mine was fixed after I did a ##786# menu then reset
they disabled texts and reenabled them on my account before they did this, and then they worked ever since
Have you changed your mode of operation setting? I haven't ever changed this but had a co-worker who changed it on his hero and it stopped getting text messages and voicemails until he made a phone call, once he changed it back it started working fine. Mode of operation needs to be set to Hybrid. You can find it under Settings->Wireless Controls->Mobile Network Settings. Hope this helps
Hey guys,
Thanks for the help, so no dice. I have left my Mode of Ops. in Hybrid (although, if you leave it on Ev-do is is kosher) and doing a reset does not work...It is a huge pain in the arse....
Well sh*t. I thought the last phone was the key, but here we go again. I got my MSL and did a reset, no dice, got Another phone....phone No. 6...Sprint has no idea what the hell is going on. Personally, I think something in the phone is crashing software. I have no idea what could be, but wtf.
I've had similar issues before. It's definitely an account issue - not on your billing account, but your specific phone number in the carrier's system.
What I did was fight for months with Sprint, kept talking to retarded tech support reps who know absolutely nothing, fighting with their managers, fighting with their 2nd and 3rd level tiers, and been told 1000 times my issue was fixed, just to have it reoccur in a month.
Honestly, unless you feel like fighting like that, I suggest you call your carrier and ask for a new number. When they create a new number for you, your account is practically changed, and everything will work like new. You just have to suffer with a new number, which is only annoying for a month or so until everyone updates to your new number.
Good luck man, I hate when that kinda crap happens. Not so much because of the issue, but mainly because no carrier has any sort of good tech support and would rather hang up on you than try and troubleshoot anything. They're completely stupid.
Well, to be honest, I have to keep this number, it is my business number..So, what I am going to do is keep going to into the headquarters store here in omaha. Then. Once I get to about phone no.7/8/9 I am going to call sprint retention services. At that point I will have 7/8/9 phones on record, and they will fix it and give me the 3 months free, or I will walk. I like sprint better than others around here, but damn I am getting pissed...
27s said:
Well, to be honest, I have to keep this number, it is my business number..So, what I am going to do is keep going to into the headquarters store here in omaha. Then. Once I get to about phone no.7/8/9 I am going to call sprint retention services. At that point I will have 7/8/9 phones on record, and they will fix it and give me the 3 months free, or I will walk. I like sprint better than others around here, but damn I am getting pissed...
Click to expand...
Click to collapse
Yeah dude. I was pissed too. Good luck man, I know how you feel. Sprint is great, but when they f**k up they really f**k up and it's a pain in the ass to get things fixed.
27s, this isn't a retention issue, this is a Tier 3 tech support issue. They need to go into your account and completely deconstruct it, and put it back together again. Basically, it's a glitch in the system causing your provisioning to bork itself. I've seen it before, and yes, it's a pain in the ass to fix, but if you get a caring/dedicated tech, it's not even close to impossible.
Frankly, call into sprint, get on the line for tech support. As soon as you connect, ask for ADVANCED tech support. Don't give up until you're on the line with them. They'll be your saviors in this issue, mark my words.
Edit: For the record, I'm a former Sprint tech. I've had to do this before for customers, so I've had experience in the issue.
Hey thanks for the advice....I will do this first thing tomorrow....I don't suppose retention will give me anything will they....The sprint store in omaha is like 100 blocks from my house....gas$$$...haha
Hi,
I have just witnessed the wierdest problem yet on ANY phone I have EVER owned.
The problem is as follows:
While someone is calling, I will suddenly start hearing the person calling me on the loud speaker of the phone WHILE its still ringing and the person on the other end HAVE NO IDEA that I can hear him !!!!!!!!
So I start hearing the ringtone AND the person on the other end both at the same time !!!!.
It happens randomly and it happens without any interferance from me.
The phone is using the Stock ERE27 with superboot and root.
I have no clue as to what could even cause this, or how its possible. If anyone has ANY idea........PLEASE let me know!.
Wow, is this consistent?
I'd say it might be a provider issue actually.. I may be wrong, but I think that unless provider sends a "connect" command that would start transfering the voice over to your phone, your N1 wouldn't be able to make you hear him/her.
Just thinking out loud. Maybe worth calling their support or going on their forums to see if other people have same problem and if it's specific to N1 or that provider.
I never had that problem with any of the phones (AT&T US)
Weees said:
Hi,
I have just witnessed the wierdest problem yet on ANY phone I have EVER owned.
The problem is as follows:
While someone is calling, I will suddenly start hearing the person calling me on the loud speaker of the phone WHILE its still ringing and the person on the other end HAVE NO IDEA that I can hear him !!!!!!!!
So I start hearing the ringtone AND the person on the other end both at the same time !!!!.
It happens randomly and it happens without any interferance from me.
The phone is using the Stock ERE27 with superboot and root.
I have no clue as to what could even cause this, or how its possible. If anyone has ANY idea........PLEASE let me know!.
Click to expand...
Click to collapse
Nope, its not consistent, it happens out of the blue and randomly. But it does happen quiet often........say around once every 2 days or so. I thought it could be provider related as well, but I have been using the same sim card for many years and I never had anything like this......chances are that this started happening from the provider around the same time i started using my N1 are quiet slim........it will have to be one hell of a coincidence.
I have 2 other friends with N1s and they are using the same telecom provider as myself, but they have no such issues :S
Weees said:
Nope, its not consistent, it happens out of the blue and randomly. But it does happen quiet often........say around once every 2 days or so. I thought it could be provider related as well, but I have been using the same sim card for many years and I never had anything like this......chances are that this started happening from the provider around the same time i started using my N1 are quiet slim........it will have to be one hell of a coincidence.
I have 2 other friends with N1s and they are using the same telecom provider as myself, but they have no such issues :S
Click to expand...
Click to collapse
Hmm, well maybe it is N1 then. have you tried calling google?
I cant call Google, they wont support me since im not living in the U.S .
Although I bought it from there, but im living in Dubai. So I doubt I will be getting any support from them.
Weees said:
Hi,
I have just witnessed the wierdest problem yet on ANY phone I have EVER owned.
The problem is as follows:
While someone is calling, I will suddenly start hearing the person calling me on the loud speaker of the phone WHILE its still ringing and the person on the other end HAVE NO IDEA that I can hear him !!!!!!!!
So I start hearing the ringtone AND the person on the other end both at the same time !!!!.
It happens randomly and it happens without any interferance from me.
The phone is using the Stock ERE27 with superboot and root.
I have no clue as to what could even cause this, or how its possible. If anyone has ANY idea........PLEASE let me know!.
Click to expand...
Click to collapse
I had this problem alot with my old panasonic gd60 phone in Jamaica on the DIGICEL network. I figured it was cross talking interferance until I started hearing things I shouldn't
Weees said:
I have been using the same sim card for many years and I never had anything like this./QUOTE]
Old sim cards can cause problems. At least in the greater than 1-2 year range or so with tmobile and with 3g being added to the network lately. Get a new sim card in store and see how that helps... it shouldn't hurt anything.
Click to expand...
Click to collapse
That's actually kinda cool, I wish my phone did that.
That's bloody weird :S
well, I would rather find out why or how is this happening before I start changing sims. Because the timming of the problem is too close to ignore ! It only started happening like 2 weeks after I started using N1.
This happened to me last night for the first time. No other phone did this and i used the same sim. My sim is not old.
Finally !! Someone else ! So im not alone.......and this is looking more and more like a manufacturing problem with the N1s......and I would say this a major screw up!
I have the same problem as well, first only with 1 person but at the moment i can hear everybody before accepting. I dont have a problem with it, its good if they say something bad about you.
wow that's a weird bug! we just found a weird bug on the palm pre, where when you are on a call and someone else calls in with call waiting. if the current active call hangs up, the palm pre automatically answers the incoming call waiting call seemlessly so you dont know the difference! yet the phone still shows the original caller ID, and the call time counter still continues for the original call.
kinda a serious bug in a way, lets say you dont wanna answer that person's call, but the pre does it anyway.
It's happened to me on an old Nokia...(6 years ago) on Cingular. I think it's got something to do with the carrier and the simcard security. When it happened to me, it happened the other way. I was calling and I could hear the conversation before they picked up.
Does anyone know where I should be looking to find any clue as to whats happening in background thats causing this malfunction ? I would like to try and re-create the issue other phones.....but I will need to find out first if its software or hardware related.
Basically what im asking is........where do I look (log files and stuff like that) to give me hints ?
I'd like to see how to enable that feature!!! I wanna see what some folks say before I answer their calls!!!
This used to happen to me when I first bought the nokia 6600. When I got an incoming call, I usually press the silence button, hold the phone to my ear, and then pressed answer. But before I could press answer, I could hear the people on the other end, *****ing about me, calling to sell credit card, etc etc.. (lol)
I thought it was the phone, but few other people got the same issue.. with different phones.
it was eventually rectified by the carrier. (As I did nothing to the phone and all was back to normal)
So No one has any bright ideas to solving this mystery ? From the posts so far, it seems like a device issue more than a telecom issue......
lol. it happened to me once.
i have experienced this so many times well mostly with a very old sony phone. like the pervoius post mentioned, u change the volume while ur phone is ringing before answering the call. u put the phone on ur ears and boom.
i enjoyed it when i had that phone. always hearing ppl talking **** about you without them knowing is power: p
anyways my nexus one did it. stock not rooted not unlocked. using it in oman
Hello Everyone,
So, over the last month, I've had to RMA my 6P for various reasons. Mind you, I had experienced no issues whatsoever with my phone before. I loved it--up until seemingly the May update. My first RMA was due to an apparently known issue with the headphone jack. With my headset plugged in and the phone in a pocket, when I'd come into contact with the the headset wire, it would cause my music (streamed via Google Play Music) to pause mid-song. I would then fiddle with the wire, and the song would resume. Also, sometimes while playing a song, Google Now would annoyingly trigger constantly. If I was on a voice call with the phone in my pocket, contact with the top of the wire would either mute the call, or end it all together. It didn't matter if I initiated the call to a mobile number or a landline, or if the other party was calling from their mobile number or landline.
Anyway, I initiated my first RMA, and the device I received took care of whatever was causing the issue. However, I'm now experiencing yet another issue with voice calls. This latest issue occurs completely at random during any voice call, where the other party cannot hear me. Again, this also happens whether I initiate the call to a mobile number, or a landline, or the other party calls me on the device via their mobile number or landline.
I was offered another RMA, which I received on the 28th. Upon completing my set up, I noticed crackling in the speakers when I adjusted the volumes. I tested out Play Music, and it persisted. So, I contacted Support, and was offered yet another RMA, which I was told would be processed once the faulty device was received. I sent out that device on Thursday. I contacted Support again yesterday, and followed the usual troubleshooting steps to try and fix the issue on the device again, and upon explaining in detail, I was told that I may continue to have this latest issue with voice calls, because of an issue with the network I'm on (T-Mobile Prepaid plan).
One thing I did notice was the build date of each phone. My original 6P was built on October 31st, as is the device in my possession now. The device I sent back because of the crackling speakers had a build date of October 21st.
So, here I am, just waiting for word that they've received the device I sent back, so they can process my third RMA. The question is, what in the world is causing this latest issue? I don't know if it's an issue with the hardware, software, or my SIM card (which I got from T-Mobile free of charge when I first got my original device in December). Is there a way to ask for a phone with a later build date, or am I doomed to keep recycling refurbs built in October? Support assured me that the next device would be checked to ensure all functions well, but I'm concerned I'll just keep going back and forth with them. Not that Google Support hasn't been accommodating, but it *is* frustrating. I was planning on going into a local T-Mobile store today to get a new nano SIM to see if that might help, but I wanted to ask for the opinions of those more well-versed than I first before I went ahead.
Any knowledge, help or advice would be greatly appreciated.
Thanks in advance, and apologies for the long-winded post. :fingers-crossed:
Haven't had a lot of luck with questions here for the last little while, but maybe someone has an idea as to why this would happen. My wife tried to call me 6 times yesterday. Not a single call came through or registered on my S7 Edge. She said all calls immediately went through to voice mail. When she got home, she stood right beside me and tried again and again, I was not notified of the call and it went right through to voice mail.
The phone had recently been rebooted. DND was not on. All sounds were on. The phone is not rooted and no apps like Greenify or anything like that running. After her last unsuccessful call to me, standing right beside me, I called her and it went through without an issue. She then tried to call me back and it worked. A minute or so later I received notification of her 2 voice mail messages from her previous calls. It's like the phone was in an extreme deep sleep. Which is pretty annoying considering I use the phone as a phone and I need calls to come through when they are made.
I took the phone into my carrier and they gave me a new sim card to try. I didn't have any issues with the previous sim card other than the issue from time to time of the first call I place being dropped and then the second call going through without issue. The signal is not fantastic in our condo, but I've never had someone tell me they have tried to call me and simply gone to vm before, so I don't know of any time of this happening previously. My wife had never had problems calling me before at all.
Anyone know what might have caused this?
No answers to this post,. Guess no one knows. Just another bizarre Samsung issue. Had it happen again today. My wife had to send me a Whatsapp message saying she couldn't call me. She said she called over and over again. No voice mail, no nothing. Never rang on my end or registered a call at all. Phone just didn't work until I called her and then she called me back and it worked. So sick of this thing working when it feels like it. Checked signal Not great, but no better than her signal and she never has any issues. She said she would call, it would just drop. No ringing, no voice mail, no nothing. Just call and then drop sound. Over and over again. Good thing this phone is only a $1000 device. Works great.
I don't have a solution for your problem, but had a similar issue when phoning my wife. It would ring on my side, but not on her side, then goes to voicemail. 2nd or 3rd time the call would go through to her to answer. Her phone wouldn't show any of the other calls. She was with a specific service provider and I moved her over to my provider. That is when the problems started as she was ported over to my provider. In the end it was on the provider's side where the problem was. They made some changes on her number profile and she could receive all calls and not random ones. Don't know the technical side of what the provider did, but they did admit they created her "call profile" incorrectly. Perhaps it's the same with you, that there is a setup on your profile that is not correct.
Thanks for the post, but I have contacted my provider. We use the same provider. Same settings. They reset everything for my phone and I reset everything on my end too. Still no solution. She does not have the same issues. Same phone. Same provider. Just sucks when you don't know if someone is trying to call you or not and if the phone actually works or not. I just want a phone that works all the time without having to worry about it. At the end of the day, that's all this is....a phone. If people can't call, well, that's an issue. I'm currently looking for work so it's even more important now than it's ever been.
Sorry to hear that you went the route of the provider and still no resolution. Maybe someone else can give light on the subject...
Deleted
wtwo2 said:
Solved
Click to expand...
Click to collapse
Huh?
No it isn't.
TheIgster said:
Huh?
No it isn't.
Click to expand...
Click to collapse
Sorry..solved my problem by flashing stock..first doesnt work..but now all is good
wtwo2 said:
Sorry..solved my problem by flashing stock..first doesnt work..but now all is good
Click to expand...
Click to collapse
OK...What does that have to do with this thread that I created about my issue? I feel drunk...I think I need another drink. WTF?
What do you want? I had the ****ing same issue..solved it and deleted my message..
Try to flash some stock firm with Odin.. solved the very same issue for me!!!
So why did you delete the message then?