Hello Everyone,
So, over the last month, I've had to RMA my 6P for various reasons. Mind you, I had experienced no issues whatsoever with my phone before. I loved it--up until seemingly the May update. My first RMA was due to an apparently known issue with the headphone jack. With my headset plugged in and the phone in a pocket, when I'd come into contact with the the headset wire, it would cause my music (streamed via Google Play Music) to pause mid-song. I would then fiddle with the wire, and the song would resume. Also, sometimes while playing a song, Google Now would annoyingly trigger constantly. If I was on a voice call with the phone in my pocket, contact with the top of the wire would either mute the call, or end it all together. It didn't matter if I initiated the call to a mobile number or a landline, or if the other party was calling from their mobile number or landline.
Anyway, I initiated my first RMA, and the device I received took care of whatever was causing the issue. However, I'm now experiencing yet another issue with voice calls. This latest issue occurs completely at random during any voice call, where the other party cannot hear me. Again, this also happens whether I initiate the call to a mobile number, or a landline, or the other party calls me on the device via their mobile number or landline.
I was offered another RMA, which I received on the 28th. Upon completing my set up, I noticed crackling in the speakers when I adjusted the volumes. I tested out Play Music, and it persisted. So, I contacted Support, and was offered yet another RMA, which I was told would be processed once the faulty device was received. I sent out that device on Thursday. I contacted Support again yesterday, and followed the usual troubleshooting steps to try and fix the issue on the device again, and upon explaining in detail, I was told that I may continue to have this latest issue with voice calls, because of an issue with the network I'm on (T-Mobile Prepaid plan).
One thing I did notice was the build date of each phone. My original 6P was built on October 31st, as is the device in my possession now. The device I sent back because of the crackling speakers had a build date of October 21st.
So, here I am, just waiting for word that they've received the device I sent back, so they can process my third RMA. The question is, what in the world is causing this latest issue? I don't know if it's an issue with the hardware, software, or my SIM card (which I got from T-Mobile free of charge when I first got my original device in December). Is there a way to ask for a phone with a later build date, or am I doomed to keep recycling refurbs built in October? Support assured me that the next device would be checked to ensure all functions well, but I'm concerned I'll just keep going back and forth with them. Not that Google Support hasn't been accommodating, but it *is* frustrating. I was planning on going into a local T-Mobile store today to get a new nano SIM to see if that might help, but I wanted to ask for the opinions of those more well-versed than I first before I went ahead.
Any knowledge, help or advice would be greatly appreciated.
Thanks in advance, and apologies for the long-winded post. :fingers-crossed:
Related
I seem to be experiencing issues that sometimes people call me and the call goes direct to voicemail without even ringing. I get no missed call alert and dont know that someone has called unless they leave a message. I have tested this by calling my handset from my office phone with the HD2 in my other hand showing full network coverage... call goes direct to voicemail. 5 mintues later all worked fine. This seems to be totally random however it seems to be getting worse to the extent that no-one could call me all afternoon today. I know that i missed at least 7 calls and possibly more. All the settings are correct for call diverts etc.
Also the new 1.66 Rom seems to have made my phone worse but most people seem to be saying that theres is quicker.
Other details?
Who's your carrier, were the calls from within your carrier's network or outside, etc.?
Carrier is o2 uk
CARRIER IS O2 UK. THE CALLS THAT GET DIVERTED STRAIGHT TO VOICEMAIL ARE RANDOM.some within the network others are not. it seems to have no relevance. o2 advise me to test using another phone to see if the sim card is faulty. does anyone else have this issue?
I noticed it this morning at a real bad time. Was waiting for an important call back for an IT problem, and thankfully he left voice mail with a call back.
While the HD2 does many non-phone things, foremost it needs to work perfectly as a phone!
(i'm on t-mobile usa)
Working fine for a few days, but who knows how often it happened & the person didn't leave voice mail!
Me too!
yep! I have had this for the first two months of getting the phone except mine says "do you want to send a text" instead of going to voicemail..... I "discussed" with T Mobile UK several times and they eventually did a full account refresh which seemed to solve "most" of it. I don't get people telling me they called me and couldn't get through any more although I have dialled my HD2 from my landline and it's still random. T Mobile gave me money back on line rental though..... that's something I suppose.
Hopefully some of us can find a solution.... or am I right in thinking we should be able to send it back!?
So,
I have been back and forth with BELL And HTC on the issue concerning incoming and outgoing calls which sound like some weird kind of Alien Frequency and the response below is so far what I got back from HTC.
Two other issues I brought up and yet addressed: The phone automatically turning off and rebooting during text messages. Both claim to be addressing the issue now but still pointing fingers at eachother. Due to the formatting and such read from the bottom up for order.
<------------------------------------------------------------>
Dear Matt,
Thank you for your response.
If there is a software glitch that is causing the issue, a soft reset and factory reset are required troubleshooting for these types of issues. I guarantee this was not a generic response and a factory reset fixes a lot of issues. I have seen that performing two or three factory resets have resolved the issue when just one had not.
Now, as for tracking purposes, we are going to escalate this to our higher ups and see if we can perform more research on this issue to see if we can find the problem. A usual escalation involves the information being sent to the Escalations Team and then they contact the customer to help resolve the issue over the phone. In this case, we are trying to discover what is going wrong. I do not know if they will try to contact you or not, but I wanted to get your contact information just in case.
As for Bell, we do not know for sure if the issue is with the network. All of the issues you are experiencing are typical network related issues. However, we would like to look into this further to see if we can fix it.
I have successfully escalated this issue for you.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11***************.
Sincerely,
K********
HTC
______________________________________
Thank you for the reply again. I am still confused how this can be a network issue as I have had BELL as my carrier (not that I am saying they are not to blame at all) for years and this has never happened or been an issue until I bought this phone. My friends with Samsungs and Iphones on BELL's network are not having this issue. Also, with the phone turning off completely at random times and also during text messages is a clear indication the PHONE(s) are not constructed properly and have a serious widespread issue internally or technologically with them. I still don't see how any of these issues relate to BELL's network. This phone showed so much promise. When you say 'Tracking purposes' can you clarify that? Also, if it is not provision properly on BELL's network than why are HTC and BELL working together if components of their products conflict? Also, why was I routed to a generic response to factory reboot my phone instead when HTC knew that wasn't and isn't going to fix the issue? Don't think I am upset with you personally as I am not, But why didn't HTC address the problem the first email instead of sending off a generic useless one to think I'll go away. My information is below and I would like a little more indepth description as to what is going to happen moving forward? Is HTC actually trying to figure this out or white washing it? 'IF' by some reason it is BELL's network than why isn't HTC setting them straight and getting the ball rolling in fixing a problem which is damaging the respectability of the company with its stance on quality?
Mobile number Contact number***) *** - **** (Home) or (***) *** -**** (work) (Im in Ontario Canada)
Preferred contact time: Any time after 5:00pm Monday - Friday and anytime Sat and Sun
ROM version: [Software #: 1.34.***.*] .. [Android Version 2.2]
Matt
2011/02/17 04:09:55
______________________________________
K********
(North America Support (Tech))
Thank you for your response. I have spoken with the escalations department. They said that there is not much we can do since this is happening with multiple phones and the only consistent variable is the network. I know you said you replaced the SIM card, but the SIM card might be fine, but not provisioned properly on Bell’s network. However, I have been given permission to escalate this case for tracking purposes so that we can look into the matter further. Please provide the following information: Mobile number Contact number (preferably a landline) Preferred contact time (I do not know if they will contact you, but they might if they need to gather more information from you) ROM version (go to Home, Menu, Settings, About Phone, Software Information, I will need the software number, and the Android version)
2011/02/17 03:28:31
______________________________________
Hi, I have did factory resets and soft resets multiple times before. This isn't a single HTC Desire Z issue - If you read the complaint above instead of copying and pasting a generic response you would understand this is a serious issue with HTC Desire Z phones and an update for the phone to correct this problem is a must and as a company claiming to be responsible and about quality I expected a better response from you. Especially a response where you addressed my issue above by ACTUALLY reading it first. I would like this response addressed and forwarded to Headoffice please. I clearly stated '- I have tried factory resetting my device. I have had my phone replace three times with Bell, my SD Card Replaced, My Batteries, My SIM Card etc.' And than you send me a generic response to do this again? HTC has failed its customers and this is a huge disappointment. I will not be purchasing your brand again and will let anyone interested in my phone when they see it to know it is garbage and the company doesn't care to address and fix an issue which they seem to be ignoring. I am disgusted with this response and this email just made Apple and the Iphone more respectable as I will eventually be switching over because HTC chooses to ignore their customers complaints when one of their most franschised and newest phones is a dud with 1992 type problems. Your failed to address my issue, you failed to address the problem, you failed to read my comments and complaints I initially sent, you failed to take the right course of action, and failed to acknowledge you made a faulty phone. This is not a BELL problem. This is a hardware, software issue with HTC - You phone messes up calls, It turns off randomly, it blacks out the screens randomly. These are PHONE ISSUES. Also, one last thing to note is that this company is showing its lack of a ability to work with the companies that carry their phones. This must be the worst business partnership I've ever witnessed - It is like to siblings blaming eachother to gain attention of mommy and daddy. It's embarrassing This time through.. Read my comment and address them accordinly, alright. And HTC needs to admit they built a phone with issues and recall or create an update to fix this problem just like Apple does or the Auto Industry does. Because you are losing credibility and deserve too
Sincerly, Once a customer and loyal to HTC
Matt
______________________________________
Dear Matt,
I understand how important it is for your device to function properly. You will need to perform a soft reset. To perform a soft reset simply power off the device and remove the battery for 30 seconds. You will also need to remove any third party applications you may have on the device. Third party applications can sometimes conflict with the operating system of the device and can cause problems with normal functions or other applications.
If after soft resetting and removing third party applications and you are still having issues, you will need to perform a factory reset. Please note that this procedure will delete all personal data, customizations, and files from your DesireZ, so be sure to perform a full backup prior to beginning.
1. If you can’t turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
2. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
3. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
4. Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.
If resetting the device is too difficult by pressing so many buttons at once, you can also reset the phone by clearing the storage on the device.
1. From the Home screen, press MENU, and then tap Settings.
2. Tap SD & phone storage > Factory data reset.
3. On the Factory data reset screen, tap Reset phone, and then tap Erase everything.
If the factory reset does not resolve your issues, there may be something physically wrong with the device and it will need to be repaired. You will need to speak to the Bell Repair Center for more information on having your device repaired. Their contact information is 1-800-667-0123, 8A.M. – 9 P.M. ET, Monday through Friday. They will be able to answer any questions you have about the warranty and repair process.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11*******************.
Sincerely,
K*******
HTC
______________________________________
(this message I used a previous HTC users complaint which I copied and paste with my own changes and this was also sent to both BELL and HTC)
Dear HTC/BELL,
I am experiencing the alien noise / dropped calls issue that the users in the below forum posts are referring to with my HTC Desire Z.
community.htc.com/.../38066.aspx
Periodically when I call others and/or when others call me, the other end hears static (alien frequency sounds) instead of hearing me. I on the other hand hear either dead air and or the person telling me my phone is messed up once again.
- This happens at minimum once a day and randomly and has happened since I got the phone about 2 months ago.
- I have had the phone completely replaced three times, the SIM card replaced, the SD card replaced and the Batteries replaced.
- This will happen on multiple calls until I reboot my phone.
- This has happened when connecting with mobile phones and/or land lines.
- I have tried factory resetting my device mulitple times (did nothing).
- When I reboot my phone (holding down the power button and selecting reboot) the problem goes away for X number of hours.
- This happens with full signal strength.
People on this forum (above) indicate that when calling HTC that the network is to blame and when calling Bell that HTC is to blame. Either way, there is an issue to be resolved and I have been caught in the middle of both companies blaming eachother. I am drastically losing respect for both these companies whom have their products overpriced when compared to the lack of usage you can get from them and the fact that both companies Customer Service departments are beyond terrible. My friends and families members who experience this issue when calling me have decided to not go with Bell and HTC phones and their reasoning is understandable and justifyable. I cannot even stick up for HTC when Iphone users make fun of it or Bell because of these issues. The issues with the calls are a huge distraction in my life as it's embarrassing when I speak with my co-workers, friends or family and have to explain to them why I keep hanging up on them or why it makes alien frequency type noises.
I would like an answer to this email and a resolution to my problem as not providing one is a clear indication that Bell/HTC as whole is just as bad as it customer service. I than will cancel my Bell account and go to Rogers.
List of problems with Bell -
- Overpriced phones like HTC Desire Z that don't work
- Unknowledgable Tech Support
- Unprofessional and bad Customer Service (Whom like to hang up calls FYI)
- Lack of support for issues
- Terrible signal coverage
etc ..
Any assistance you could provide would be appreciated. Hopefully Bell and HTC don't disappoint anymore than they already have! I almost feel like breaking my T.V screen everytime I see a Bell Commercial because it's soo much bull**** in a 20 second segment.
Matt
This issue is still happening to me - 5 months into my contract, and it still hasnt fixed itself!! i still get the garbled alien sound at least once a day and my phone still has random restarts. any luck with finding a fix for this?
I seriously think that it's a software issue. I used to get this noise as well but after switching to CM7 when the first nightly came out I haven't had it happen. Just my two cents.
Sent from my HTC Vision using XDA Premium App
I've been experiencing the same problems since getting this device. Sometimes it happens more frequently, often I can go a few weeks without experiencing it. Currently I have cm7.0 and it's happened twice last week. Quite the pain in the arse.
Not happening to me.... HTC DZ from Bell, unlocked and rooted and used on Rogers.... Using the Virtuous ROM (almost entirely stock ROM)
I suppose the issue is the software and Bell... before I had a custom ROM and still using the stock pre-installed ROM, I had none of these issues... at all, and I was using it over Rogers (I paid to unlock the phone not knowing I can unlock for free)
Sent from my HTC Vision using XDA App
this is an issue with the radio that was shipped with the bell desire z (not sure if other versions had it too)... you can solve it by simply flashing a new radio to your phone... I had this issue a while back and solved by flashing the latest radio it solved the weird noise u get when u call or recive a call, and it also made the GPS issues go away... read through the development form and the Q&A forum as this issue has been previously discussed e.g. http://forum.xda-developers.com/showthread.php?t=899993
hope that helps
awsrasool said:
this is an issue with the radio that was shipped with the bell desire z (not sure if other versions had it too)... you can solve it by simply flashing a new radio to your phone... I had this issue a while back and solved by flashing the latest radio it solved the weird noise u get when u call or recive a call, and it also made the GPS issues go away... read through the development form and the Q&A forum as this issue has been previously discussed e.g. http://forum.xda-developers.com/showthread.php?t=899993
hope that helps
Click to expand...
Click to collapse
Thanks for the insight. Gonna try this right now.
I used to get complaints about being garbled. Changing radios fixed the problem for me too.
Btw, I didn't match ril files when I changed radio files.
Sent from my HTC Vision using XDA App
i still wish it was bell's fault. i jumped ship to rogers over a year ago and ill never go back with bell. however the wife is still with them with an LG smartphone, and she has full signal yet drops calls consistantly all the time as well as wierd interference noises, while i can sit next to her on my DZ on rogers and talk for hours without a single hiccup. I blame th eold radio that came stock on bells DZ and bells chitty arse network for the issues you guys see.
I still remeber Roger's commercial on the reliability of their network... aaahhhh, funny times
Sent from my HTC Vision using XDA App
Been a member for a few years, but generally just read and give thanks. However, over the weekend I ran into some issues with my wife's phone and was hoping someone might be able to help me out.
My wife has a nexus one running CM7.2
The problem started on Friday night and has persisted through last night. Random people are receiving phone calls and texts with their caller ID showing my wife's phone number on their caller ID. At first we thought it might be crossed signals and did not pay attention. Until last night when the calls were escalating in a manner that we finally contacted the police. Unfortunately they said there is nothing they could do as no criminal act has actually been committed and to contact our service provider.
We contacted T-mobile and all they said was to change numbers, which we are going to do when she gets home from work. My concern is if they somehow cloned her phone or I dont even know what is possible with technology would they not have all of her IMEI information to just repeat the process?
I wanted to know if anyone has heard of something like this before. If so any suggestions or what to do besides just changing numbers.
Thank you in advance!
jhenson496 said:
Been a member for a few years, but generally just read and give thanks. However, over the weekend I ran into some issues with my wife's phone and was hoping someone might be able to help me out.
My wife has a nexus one running CM7.2
The problem started on Friday night and has persisted through last night. Random people are receiving phone calls and texts with their caller ID showing my wife's phone number on their caller ID. At first we thought it might be crossed signals and did not pay attention. Until last night when the calls were escalating in a manner that we finally contacted the police. Unfortunately they said there is nothing they could do as no criminal act has actually been committed and to contact our service provider.
We contacted T-mobile and all they said was to change numbers, which we are going to do when she gets home from work. My concern is if they somehow cloned her phone or I dont even know what is possible with technology would they not have all of her IMEI information to just repeat the process?
I wanted to know if anyone has heard of something like this before. If so any suggestions or what to do besides just changing numbers.
Thank you in advance!
Click to expand...
Click to collapse
Did your wife download any app that could use your wife's phone number to appear for outgoing call? What you can do is do a factory reset and then flash the ROM clean (i.e., no downloaded app) to see if the problems still persist. If you have strange calls and wanted to block them, then download an app called Mr. Number to block unwanted calls.
Thanks for the response. She only uses this phone for text and business calls now, so I am going to factory reset, wipe everything and resinstall all apps fresh and only apps she needs.
same issue with my friends phone
my friend is having same issue since an hour
but she is using some samsung android phone..
would like to no the solution to it..
I don't know what else to call it but lately I've been having issues where I can hear the person on the other end of the line but they can't hear me. It's like 1/2 the call drops. Doesn't seem to be a mic issue b/c it happens over bluetooth, wired headphone and on the device headset. Does anyone else experience this? It's just weird. I'm on AT&T
I thought it was just me.
jamgam said:
I don't know what else to call it but lately I've been having issues where I can hear the person on the other end of the line but they can't hear me. It's like 1/2 the call drops. Doesn't seem to be a mic issue b/c it happens over bluetooth, wired headphone and on the device headset. Does anyone else experience this? It's just weird. I'm on AT&T
Click to expand...
Click to collapse
I've been having this issue ever since I got my phone in November. For me, it's as if the microphone is on the back of the phone. If I'm lying down with the phone between my face and the pillow, they can't hear me at all. If I'm holding the phone too far towards the bottom while talking, they can't hear me. It's so weird. It doesn't happen all the time, but it has happened with or without my phone in a case. Usually the only way to fix it is to hold the phone by the sides and talk directly into the butt of my phone, which just feels weird. And I'm on Verizon in a major city.
On that note, I've also been getting dropped calls which is even weirder. Makes me miss my Moto X.
I have had this problem for many months. It happens to a lot of Nexus 6P users; enough so that Project Fi customer service is familiar with the issue, though not how to fix it. They have had me do an enormous amount of troubleshooting and eventually sent me a new, replacement phone. The problem persists - random, frequent audio drop-out on one side of the call or the other. For example: the person I called suddenly can't hear me, though I can hear them. Shortly after calling them back, I suddenly can not hear them. Tech support now wants me to perform a lot of testing and send the logs to them, so that "I can help them, help me". I am not a beta tester; I've paid $650 for this phone and simply expect it to work.
An additional, unpublicized problem, is a high level of data being consumed, even when on wifi and/or when cellular data is turned off. This has been going on for months and, unless you complain, you will end up paying for data that you did not use. Project Fi has been promising a fix for months; they blame it on Sprint and T-Mobile. Still no fix, still need to call and complain. It's such a common problem that I've been told that they haven't got enough customer service supervisors to deal with all of the ticked off customers. They will issue a credit if you complain, but they won't inform their customer base that this is going on. The lack of transparency and the lack of a fix , after many months, suggests a perverse incentive on their part - they make more money when data consumption goes up. Too bad for the customer.
One last thing: The Nexus 6P is the nicest, fastest, and most elegant device that I've owned. The audio drop-outs are a big problem, however, and I'm pushing for a refund on the device. The data drain issue may be limited to Project Fi users; I've not used the 6P on any other provider and never experienced it with any previous phones, most of which have been Samsung, on Verizon and Sprint. Project Fi customer service is under trained, though very polite and get back to you quickly when contacted. However, they don't seem to keep records of customer issues, so every call has to start from the beginning, even after months of history over the same unsolved issues. You end up having to repeat yourself over and over and over again. I want to like the Project Fi service and the 6P, but they're sure making it tough to do so.
kcuth said:
I have had this problem for many months. It happens to a lot of Nexus 6P users; enough so that Project Fi customer service is familiar with the issue, though not how to fix it. They have had me do an enormous amount of troubleshooting and eventually sent me a new, replacement phone. The problem persists - random, frequent audio drop-out on one side of the call or the other. For example: the person I called suddenly can't hear me, though I can hear them. Shortly after calling them back, I suddenly can not hear them. Tech support now wants me to perform a lot of testing and send the logs to them, so that "I can help them, help me". I am not a beta tester; I've paid $650 for this phone and simply expect it to work.
Click to expand...
Click to collapse
Wow I'm not having any problems besides the random dropped calls that I'm still having. My data is the exact opposite. Sometimes it will cut off, and I would have to restart my phone to get it back. And don't let me leave the state (or country) and start roaming! My data work when it wants to when I'm out of my state (Alabama). This could be a SIM issue, but I'm too lazy to call customer service. I've been having dropped calls at least 3 times a week so I'm use to it really. I hope you get your refund though.
jamgam said:
I don't know what else to call it but lately I've been having issues where I can hear the person on the other end of the line but they can't hear me. It's like 1/2 the call drops. Doesn't seem to be a mic issue b/c it happens over bluetooth, wired headphone and on the device headset. Does anyone else experience this? It's just weird. I'm on AT&T
Click to expand...
Click to collapse
Are you running stock? I had the same issue when I was using the ElementalX kernel. Once I flashed stock and locked the boot loader the issues stopped for me.
Psytra said:
Are you running stock? I had the same issue when I was using the ElementalX kernel. Once I flashed stock and locked the boot loader the issues stopped for me.
Click to expand...
Click to collapse
Stock. one of the last few updates seems to have fixed it
It started suddenly after a week on the January update, but I downgraded to Dec update and still have the same issues, meaning it's a hardware defect. Already reported this to google. Anyone else?
Had similar issue
I had a similar issue since yesterday. Tried booting into the safe mode to check if any third party app is doing it( If you wanna try that hold the power button then touch and hold the power icon on the screen). If it still stays it is a hardware issue you need to get it repaired. I just gave my phone to Ubreakfixit
Yes it is a hardware issue. Safe mode, factory reset, downgrading the software did not work.
This just happened to me this morning.
what is going on? this literally just happened to me too this morning. I can make calls via whatsapp/facebook etc, but if I try to call anyone it just says "calling" but there's no sound, eventually it cuts off. If someone tries to call me, the phone doesn't ring and I just get the sms saying there's a message in my voicemail. It says I'm on the 4g network, I can send sms messages and wifi works fine. If I have to ship the phone anywhere I'm ****ed, I'll have to buy another phone as a spare :crying:
SmokewiseGanja said:
what is going on? this literally just happened to me too this morning. I can make calls via whatsapp/facebook etc, but if I try to call anyone it just says "calling" but there's no sound, eventually it cuts off. If someone tries to call me, the phone doesn't ring and I just get the sms saying there's a message in my voicemail. It says I'm on the 4g network, I can send sms messages and wifi works fine. If I have to ship the phone anywhere I'm ****ed, I'll have to buy another phone as a spare :crying:
Click to expand...
Click to collapse
It appears the bottom speaker just burnt out. Hundreds of other people have the same issue across all pixel models.
backslashV said:
It appears the bottom speaker just burnt out. Hundreds of other people have the same issue across all pixel models.
Click to expand...
Click to collapse
Looks like I'm one of the lucky ones. I had to go out and soon as I got to the next town a call came in, so I tested making more calls and it worked fine there. Upon returning home the issue returned. I figured it's gotta mean something is up with my provider or the nearby antenna so asked a few friends who live near me and a neighbour. Turns out they all have the same issue. I'll have to wait it out now and see if they fix it. The wierd part is 4g data and sms work fine and I've still got full signal strength or I'd have assumed that right away.
SmokewiseGanja said:
Looks like I'm one of the lucky ones. I had to go out and soon as I got to the next town a call came in, so I tested making more calls and it worked fine there. Upon returning home the issue returned. I figured it's gotta mean something is up with my provider or the nearby antenna so asked a few friends who live near me and a neighbour. Turns out they all have the same issue. I'll have to wait it out now and see if they fix it. The wierd part is 4g data and sms work fine and I've still got full signal strength or I'd have assumed that right away.
Click to expand...
Click to collapse
That sounds more plausible than hundreds of Pixels bottom speaker burning out all of a sudden. When the call supposedly comes in does it show on the screen or just go directly to voicemail? That would be the initial test of the speaker. Does it play music, can you hear notifications? Every once in a while that happens to me and then I just try again a mile or so down the road and it connects fine. If you have wifi calling you can try that too.
bobby janow said:
That sounds more plausible than hundreds of Pixels bottom speaker burning out all of a sudden. When the call supposedly comes in does it show on the screen or just go directly to voicemail? That would be the initial test of the speaker. Does it play music, can you hear notifications? Every once in a while that happens to me and then I just try again a mile or so down the road and it connects fine. If you have wifi calling you can try that too.
Click to expand...
Click to collapse
No, it was the service provider in the end. My whole town had the issue for a couple days. The company (movistar) have fixed it now so I can make calls and recieve them no problem. To say I was relieved is an understatement.
Bottom speaker broke out of nothing
I guess I'm really unlucky, me and my girlfriend got two pixel 4 in black Friday and both of the phones had the same issue, it started having a crackling sound for a few seconds and then the bottom speaker completely died while in a speakerphone call tried a factory reset with no luck, no sounds comes out, my girlfriend had the phone only for a few weeks when that happened, and in my phone happened last week, now we have to figure how to ship the phone back to the US and try to get a refund, since if it breaks again it would be close to impossible for us to ship it back again
backslashV said:
It started suddenly after a week on the January update, but I downgraded to Dec update and still have the same issues, meaning it's a hardware defect. Already reported this to google. Anyone else?
Click to expand...
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Hello everyone
I own a pixel 4 and it has a constant problem.
after operating normally, suddenly for no apparent reason it loses all sounds and vibrations.
also it is not possible to make calls and freezes in various system applications.
sometimes this is solved with a simple restart of the phone, other times a factory reset is necessary and lately it is required to unlock the boot loader to reinstall the factory image and test with which security patch recovers all its functions and returns to function normally.
It started suddenly after a week on the January update
What would be the cause of this failure in the phone?
At first I reported the problem to google and they indicated the same to most of you; restarting the phone or factory reset and how the method worked no longer insisted.
after the February update its operation was normalized, but with the arrival of the May update the same problem returned.
I had to downgrade to the April update, then to the March update and after several attempts it worked again, but a few days later the problem returns and I have to repeat the process.
What arguments should i use to convince google to change the phone or return my money?
I never rooted
Buy the unlocked phone at BHphoto on Black Friday
model G020I
I live in Peru
NOTE: I do not speak English and use the translator.
sorry
I'm on latest Android 11 DP and I noticed that this release removed a lot of bass from the speaker. I think to prevent the clipping and damage of the speaker.
SmokewiseGanja said:
what is going on? this literally just happened to me too this morning. I can make calls via whatsapp/facebook etc, but if I try to call anyone it just says "calling" but there's no sound, eventually it cuts off. If someone tries to call me, the phone doesn't ring and I just get the sms saying there's a message in my voicemail. It says I'm on the 4g network, I can send sms messages and wifi works fine. If I have to ship the phone anywhere I'm ****ed, I'll have to buy another phone as a spare :crying:
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Is your "Do not disturb" mode turned on by chance.
Sorry if this is a stupid suggestion.