Galaxy s6 edge+ Plus Restarting in Pocket - Galaxy S6 Edge+ Q&A, Help & Troubleshooting

i have Galaxy s6 edge+ plus. got few days ago brand new from carphone warehouse UK.
restart in my pocket when not in use. boot up from the Samsung logo and then be at my main screen in a few seconds. happened when battery level is about 60%
I close all app's before putting in my pocket, i don't hardly play games. i mostly use whats app and web browser and making calls.
I have not drop it.
please can some body help me. please
thank you

do a factory reset and if that doesn't work take it back and get it swapped. mines from carphonewarehouse and works ok.

seem's ok now.
only happened once. will see what happens after another few days.
thankz

Related

[Q] What should I do?

I bought my Note 3 (N900T) new from a kiosk at the mall in March of this year. I've never had an issue with it and love it.
Tonight while charging, it had gone to 100% but i left it plugged in. it just now rebooted and goes as far as the white loading screen and stays there and is getting very hot. I removed my data card and that didn't help. I can only restart it by removing the battery. should I take it back and try to get a replacement? I do have insurance for it. would just hate to lose all my files and pictures.
Thank you
Looks like it's a hardware fault.
Better if you go for the warranty.

Official "Living on The Edge" Note Edge owners Thread

Hey guys, just wanted to start this thread for those of us who have officially picked up the edge to post thoughts and impressions about this amazing new device!
I previously had the Docomo variant but sold it online. I now have the T-mobile version of the Edge and I am IN LOVE with this phone. I think Samsung has something big on their hands!
Really love the Edge screen and how it has so much available customization.
it doesnt really feel awkward holding the phone. And I noticed that the Edge screen does differentiate between me holding that part of the screen in my palm and my finger tips actually selecting something which is pretty cool!
Please post your thoughts!
BTW I picked up my edge from T-mobile in Atlanta(Lenox Mall) and they told me that people were waiting in line when they opened to get it. I was actually there a few hours after they opened and there were about 5 people already getting activated! Looks like this phone will be a success for Samsung!
Got one, will post my experience with it once I get a bit more time with it.
What sanctioning body is backing this thread to make it "Official?"
Got mine from AT&T in Duluth, GA.
--Mike
Picked mine up about 30 mins after open. I got it from Tmobile off Preston Rd in Frisco, TX they had a more than few left.
I absolutly love the phone so far. One thing I love is when I am playing a game or browsing the web and I get a phone call instead of it taking the hole screen I can accept or decline on the edge screen. The games on the edge screen are a nice touch. The battery not so happy with out of the box went from 56% out of box down to 8 in a few hours but we will see what happens when I full charge it. So far I have had it on the wall charge for about 20 minutes and went from 8% up to 43% so huge pro.
To those who have picked up the AT&T version, I'm just curious if it came in the ugly orange AT&T box or if it was the same packaging as seen I'm most unboxings. Not a big deal at all...just curious!
I find the phone to be great. It was a bit weird holding it at first since the trim stuck out some. But after a few minutes it was great.
Overall the phone is fast and smooth (coming from a note 3).
But the main thing. The EDGE. Its pretty damn great. I like how wide the screen is and how it just flows over.
The launcher is different but yet cool. Since there isnt icons on the bottom of the screen you have more room. (this is probably the same with the note 4 and s5 but new to me lol).
The edge has came in handy and for speeding up task and the floating windows is great. You gotta turn on mutli window then all you gotta do is drag from the left corner down and bam floating window.
Great phone.
danengland said:
To those who have picked up the AT&T version, I'm just curious if it came in the ugly orange AT&T box or if it was the same packaging as seen I'm most unboxings. Not a big deal at all...just curious!
Click to expand...
Click to collapse
From my past orders, purchases & exchanges, all of my preorders came in the OEM packaging whether it be Samsung or Apple. Refurbs, store bought or online orders of phones after official launch, usually come with the orange box. One guy posted his white Edge that he got from AT&T this morning and it came in the orange packaging. Again, that's just from my experience.
adamj546 said:
Picked mine up about 30 mins after open. I got it from Tmobile off Preston Rd in Frisco, TX they had a more than few left.
I absolutly love the phone so far. One thing I love is when I am playing a game or browsing the web and I get a phone call instead of it taking the hole screen I can accept or decline on the edge screen. The games on the edge screen are a nice touch. The battery not so happy with out of the box went from 56% out of box down to 8 in a few hours but we will see what happens when I full charge it. So far I have had it on the wall charge for about 20 minutes and went from 8% up to 43% so huge pro.
Click to expand...
Click to collapse
The incoming calls not blocking the entire screen is great! That's been a big pet peeve of mine forever.
I mean why can't I just dismiss the incoming screen without broadcasting to everyone that I just sent you to voicemail?
Sent from my Note Edge, appologies if my text is sliding off-screen
---------- Post added at 05:49 PM ---------- Previous post was at 05:44 PM ----------
Can somebody make a Screensaver or animated background for the side screen of a waterfall or flow vertically as if over the edge?
Please please please please
Sent from my Note Edge, appologies if my text is sliding off-screen
Yea the way the screen falls of the edge is just exquisite! And let's not forget the news ticker and sports ticker from Yahoo which is really well done! Really cannot wait to see what devs come up for edge screen! Imagine a ESPN ticker hitting you with updates all day long! Note Edge FTW!
chukwu77 said:
Yea the way the screen falls of the edge is just exquisite! And let's not forget the news ticker and sports ticker from Yahoo which is really well done! Really cannot wait to see what devs come up for edge screen! Imagine a ESPN ticker hitting you with updates all day long! Note Edge FTW!
Click to expand...
Click to collapse
Yeah, I so badly want the Yahoo sports & news ticker. These didn't come with Korean version. ?
Purchased mine from Montebello mall, CA. The edge screen essentially replaced my circle launcher app and made it accessible from all apps. But there is one con I have noticed during my day of usage, and that is that I am still not sure how to access the brightness control of the notification area when playing a game in landscape mode with the edge screen on top (which I do from time to time). Not a big issue since all I have to do is rotate the phone so that the edge screen is facing down to access that.
haha438 said:
Purchased mine from Montebello mall, CA. The edge screen essentially replaced my circle launcher app and made it accessible from all apps. But there is one con I have noticed during my day of usage, and that is that I am still not sure how to access the brightness control of the notification area when playing a game in landscape mode with the edge screen on top (which I do from time to time). Not a big issue since all I have to do is rotate the phone so that the edge screen is facing down to access that.
Click to expand...
Click to collapse
Yes, that's are not a big issue, but just inconvenience.
I heard about Samsung developers, thats are necessarily concept for called the Edge Screen.
And they are also worried about it can't called the notification bars.
Maybe they are improved calling gesture, then we'll be convenient
I'm jealous too much
avenging said:
I'm jealous too much
Click to expand...
Click to collapse
Would you be buying one avenging?
invisiblesense said:
Would you be buying one avenging?
Click to expand...
Click to collapse
I would definitely save money for it but samsung saudi said they wont be launching in mena for some reason when obviously in the mena region many people here can afford it
I will be getting my Galaxy Note Edge from T-Mobile on Monday (11/17/2014) I ordered it Friday (11/14/2014) and I paid it in full ($950 after taxes and shipping) so I will post my experience when I get it but I am also waiting on my case to come on 11/25/2014 the UAG Maverick case for the Note Edge
Jso far all has been great. I have had more time with it and it's very easy to get use to.
I have found out that you can turn off edge notify for all apps. It's in the settings. I remember some saying it was bugging them that they get a text message and its displayed on the edge.
But question, have anyone figured out how to edit the second edge panel short cuts. The one with t mobile WiFi, gallery, and email.
I can edit the first one but the second one I can not.
xile6 said:
Jso far all has been great. I have had more time with it and it's very easy to get use to.
I have found out that you can turn off edge notify for all apps. It's in the settings. I remember some saying it was bugging them that they get a text message and its displayed on the edge.
But question, have anyone figured out how to edit the second edge panel short cuts. The one with t mobile WiFi, gallery, and email.
I can edit the first one but the second one I can not.
Click to expand...
Click to collapse
Yeah, the Live UX panel - even worse on mine. It had all sk telecom apps, since I managed to hide & delete some, it is now just showing one single app. Can't figure out a way to edit this panel at all.
xile6 said:
Jso far all has been great. I have had more time with it and it's very easy to get use to.
I have found out that you can turn off edge notify for all apps. It's in the settings. I remember some saying it was bugging them that they get a text message and its displayed on the edge.
But question, have anyone figured out how to edit the second edge panel short cuts. The one with t mobile WiFi, gallery, and email.
I can edit the first one but the second one I can not.
Click to expand...
Click to collapse
Thanks for the info. Too bad, you can't choose to have the preview of a text scroll either on the edge or at the top. from what I could see in the AT&T store, you only had the option for the edge, or a pop up. I like seeing the preview scroll when I'm driving.

ATT Samsung Galaxy Note pro 12.2 have bad motherboards!!!

I kept getting the BSOD ( blue screen of death) and even went back to the ATT Store and swapped my SM-907A for another one and it blue screened in under an hour. I called Samsung and they said they had defective motherboards. He mad up a ticket for me and I am sending it out to them before work in the AM. The ATT Store said they would return it for me with a 10% restocking fee. Really??? Whatever I really like the tablet and it was the last one available in the area so I decided to send it out to Samsung to replace the motherboard. A guy in another thread said he did this and now the tablet is 100%!!! SO anyone else have issues with these????
Yes. I did. I sent mine back to Samsung and it got replaced. Now I'm trying to figure out how to 're-enable knox
No problems here , had it almost a month.,
SM-P907A. Galaxy Note Pro problems
I am having issues with my AT&T galaxy note Pro SM-907A. Screen will actually flicker, then reboot. It will continue to keep rebooting like a bootloop almost. Everything is stock, I am not , rooted YET and have never tripped knox. (I dont want to give AT&T or Samsung any reason to say this is my fault for something I did to the tablet.) It started doing this at 20 % battery life and starts having issues around 45%. . It will stop doing this and actually stay on and operate correctly as soon as I plug it in to charge. There have been some instances where I see the battery start to get low, plug it in to charge, turn it off and literally 5 or 10 minutes later my battery shows to be at almost full charge. I really like the tablet and have had it as soon as it was released by AT&T. I was persuaded into ATT's next plan, which Iis a completely different story. But I dont feel like I should have to stay committed to the contract on the Next plan paying full price for tablet if they cant provide a fully operational tablet.
I have experienced the same bsod on my galaxy note pro 12.2, just purchased a month ago. AT&T called Samsung for me, and I will be shipping the tablet to them tomorrow.
Hopefully everything is resolved when it returns!!
Sent from my SM-N900V using XDA Free mobile app
I received my tablet back from Samsung, had it for three weeks now and the blue screen came back tonight while playing subway surfers with my daughter!!!!!! Obviously NOT fixed. Will see what Samsung does now. I'm ready for something new. A tab at this price should never have issues like this.
Sent from my SM-N900V using XDA Free mobile app
I don't have a att version but also gut 2 or 3 bsod already. Reboot via longpressing powerbutton worked.
But will send it back next time it happens.
Sent from my C6603 using XDA Premium HD app
Does this problem manifest itself immediately or does it happen after you've had it for awhile?
I'm happy, that I haven't see this issue with the P905
Gesendet von meinem GT-I9305 mit Tapatalk
dragunbayne said:
Does this problem manifest itself immediately or does it happen after you've had it for awhile?
Click to expand...
Click to collapse
try playing a game and i guarantee you it will bsod . i have no idea why people are not leaving bad reviews for this tab on att.com ..... if enough people ***** they have to do something. i am sending mine back tomorrow for the second time
wojo797 said:
try playing a game and i guarantee you it will bsod . i have no idea why people are not leaving bad reviews for this tab on att.com ..... if enough people ***** they have to do something. i am sending mine back tomorrow for the second time
Click to expand...
Click to collapse
You believe it to be heat related? I have played games, nothing too intense. I have however had it get quite hot, I was using it in my office the other day and when I went to use the screen I noticed it was very hot. I was listening to a podcast so hadn't touched it for a couple hours and didn't realize it was getting hit by direct midday sun. I experienced no issues and it was very hot, the hottest I've ever had any of my devices get. It was similar to how my phone gets when plugged in and in the dock in the car during summer.
dragunbayne said:
You believe it to be heat related? I have played games, nothing too intense. I have however had it get quite hot, I was using it in my office the other day and when I went to use the screen I noticed it was very hot. I was listening to a podcast so hadn't touched it for a couple hours and didn't realize it was getting hit by direct midday sun. I experienced no issues and it was very hot, the hottest I've ever had any of my devices get. It was similar to how my phone gets when plugged in and in the dock in the car during summer.
Click to expand...
Click to collapse
I honestly don't know, I heard of 2 games people experienced it on. One was , injustice gods amongst us and subway surfers. I have also had it happen just surfing the net, on my kindle and other reading apps
wojo797 said:
try playing a game and i guarantee you it will bsod . i have no idea why people are not leaving bad reviews for this tab on att.com ..... if enough people ***** they have to do something. i am sending mine back tomorrow for the second time
Click to expand...
Click to collapse
I had mine for 5 months and I got it X2 in the past 2 weeks
Flickering issue solved!
Try this at your own RISK!!
I recently solved flickering issue to my note 12.2 P900 wifi version.
I'd had to open the back cover.
The battery pushes on the cable for both the screen and wifi cable.
I raised the motherboard up with a thin piece of plastic sheet and
problem solved!
I had no warranty so I went ahead to do it.
The flickering solved. No flicking with Full brightness even when battery was 10%.
I did this after I replaced my Lcd cable from ebay seller.. so its the battery casing
pushing the Lcd cable connection to the motherboard.
Hope it helps someone as I have found no solution to this anywhere.
developer option, resetting ... none helped.
reply if anyone has a question
So Samsung received my note 12.2 907a yesterday the 8th at 1030 am according to ups. The ticket didn't show received till today the 9th. Well the repair date is listed as 1-16-15.:crying:. God this is frustrating, in hoping they replace the mother board.. It sucks we have no real recourse other than just sending our tabs back and hoping they fix it, meanwhile Att continues to collect
peterjo78 said:
Try this at your own RISK!!
I recently solved flickering issue to my note 12.2 P900 wifi version.
I'd had to open the back cover.
The battery pushes on the cable for both the screen and wifi cable.
I raised the motherboard up with a thin piece of plastic sheet and
problem solved!
I had no warranty so I went ahead to do it.
The flickering solved. No flicking with Full brightness even when battery was 10%.
I did this after I replaced my Lcd cable from ebay seller.. so its the battery casing
pushing the Lcd cable connection to the motherboard.
Hope it helps someone as I have found no solution to this anywhere.
developer option, resetting ... none helped.
reply if anyone has a question
Click to expand...
Click to collapse
OK well it appears Samsung diagnosed the issue as " internal battery failure" so they replaced the battery!!! I am def not optimistic that this fixed the issue but will keep posting updates if anyone is curious.
I was just browsing the web this morning, and boom!!! It happened agaib!! Blue screen! Called Samsung, after an hour and a half, and them refusing to send a replacement, we have a ups label to send back the tablet. They said they will replace the motherboard this time. Last time they replaced the LCD. They expedited the service, so once they receive my tablet, they guarantee 3-5 days in their hands, then send back to me.
$900 tablet, sent it twice in less than a month. I should've waited for the nexus 9 lte!!!!
Sent from my SM-N900V using XDA Free mobile app
haha I just got a status update on mines as well too wojo797, apparently mines had the same issue as yours.
"Problem found:
INTERNAL BATTERY FAILURE
Solution:
REPLACED COMPONENT - S/W UPDATED - PASSED ALL FUNCTIONAL TESTING "
They only had it for 5 hours and now its been shipped out to me. I highly doubt this fixed the issue as well but we will see when I get it back. going to put it through some torture tests to see if it'll BSOD again. It always happens to me when I'm playing Clash of clans when I'm raiding. one time it happened when I was using my kindle app.
wojo797 said:
OK well it appears Samsung diagnosed the issue as " internal battery failure" so they replaced the battery!!! I am def not optimistic that this fixed the issue but will keep posting updates if anyone is curious.
Click to expand...
Click to collapse
vudoo209 said:
haha I just got a status update on mines as well too wojo797, apparently mines had the same issue as yours.
"Problem found:
INTERNAL BATTERY FAILURE
Solution:
REPLACED COMPONENT - S/W UPDATED - PASSED ALL FUNCTIONAL TESTING "
They only had it for 5 hours and now its been shipped out to me. I highly doubt this fixed the issue as well but we will see when I get it back. going to put it through some torture tests to see if it'll BSOD again. It always happens to me when I'm playing Clash of clans when I'm raiding. one time it happened when I was using my kindle app.
Click to expand...
Click to collapse
OK so ups dropped off my tablet yesterday, I played with it for 10 minutes. Guess what happened??? I decided to test it out so I played Marvel's contest of champions after setting it back up. Not 2 minutes in bang blue screen of death. Calling today to return a third time. If they don't fix it this time they have to refund or replace it with a equal or lesser device according to most electronic lemon laws I read
Im getting the same scren flickering and rebooting issue when bettery below 45% im going to have to send mine back in as well

Pink Lines on Screen

Wondering if anyone else has run into this issue. The other day I noticed that in apps with a white background color, I would have horizontal pink lines on the screen, sometimes vertical, too. It drove me crazy enough that I went to the Samsung service center close to where I live, and the guy flat out just told me that the screen needed to be replaced. I didn't leave the phone with them because I kind of need it, but I will have to eventually.
Weird thing is that there are no dead pixels - all the pixels are fine and went through the pixel test with no issues.
Anyone else experiencing this? Pretty frustrating since I got the phone less than 2 months ago.
ynrozturk said:
Wondering if anyone else has run into this issue. The other day I noticed that in apps with a white background color, I would have horizontal pink lines on the screen, sometimes vertical, too. It drove me crazy enough that I went to the Samsung service center close to where I live, and the guy flat out just told me that the screen needed to be replaced. I didn't leave the phone with them because I kind of need it, but I will have to eventually.
Weird thing is that there are no dead pixels - all the pixels are fine and went through the pixel test with no issues.
Anyone else experiencing this? Pretty frustrating since I got the phone less than 2 months ago.
Click to expand...
Click to collapse
Hey I think I might be having a similar problem, it started to happen yesterday and about a third of my phone is now constantly turning pink. If your problem is like the one below then let me know and I'll keep you informed in what Samsung say when I contact them later today
Just realised I can't post links yet but the images are here imgur(dot)com/a/YBA5o
Same thing started happening to me a few hours ago.
Definitely a hardware fault.
Mine was purple smudges and washed out, sent out they replaced the phone, its a hardware/factory defect.
Yeah definitely a hardware problem. I took a screenshot of the pink and sent it to my computer so I could view it there, and the screenshot was absolutely fine and pink free on my computer, so yeah, hardware problem like the people at Samsung said.
Just sucks that I can't get a replacement unit because I am over the 30 day period. That is just bull**** if you ask me. The phone is still brand new and doesn't even have a hairline scratch on it.
Sorry to necro this thread but the same thing happened to me again, after the screen was replaced the first time. Now it's gone in for a second time. I think this is a pretty well known issue with certain S7 Edge productions. Really even scared of the Note 7 now because I believe it's happening because of the edge panel.
2nd phone with the same issue, 1st time they replaced the phone for brand new, now the same problem... it happens only on s7 edge duo?
Past 31st I bought the S7edge black pearl version. When the Samsung sales executive unboxed and switch on those pink lines were displaying. I was shocked to see those. Immediately they asked me to wait and replaced a new one. I waited for an hour there and browsed my phone completely so that there will no major disappointment.
Just shared this incident on seeing this thread.
Sent from my SM-G935F using Tapatalk
sam**** at its best again!
after note 7 failure they dont even care about this as they also updat bugs in 1+ old premium non premium devices :/ and then they launch new devices with smooth OS and higher price tag!
i had NOTE 4 EDGE from last 1 year. recently i saw a green line on my edge panel and after a day it disappeared. i sold out my note edge! em not gonna buy any sam**** device again to $900 !!!!! the lines on screen issues are common in note 4, note 4 edge, S6, S6 edge and now S7 EDGE :/ just to sell more note 5 and note 7 but both faild
now its s7 edge turn to face these all bugs!!!!! cox S8 coming! RIP

Getting extremely hot

Every galaxy s series phone I've had runs hot with the exception of the s6 edge. Now I got an s7 from ebay and just opening apps it gets really hot on the back. Should I return it? I got the new pd2 update today and did a factory reset and nothing helps. Just with the screen on just surfing the Web it gets hot. My s6 edge plus never got warm or hot
warriorpluto said:
Every galaxy s series phone I've had runs hot with the exception of the s6 edge. Now I got an s7 from ebay and just opening apps it gets really hot on the back. Should I return it? I got the new pd2 update today and did a factory reset and nothing helps. Just with the screen on just surfing the Web it gets hot. My s6 edge plus never got warm or hot
Click to expand...
Click to collapse
What's it doing in the background (downloading apps, ect. )? That's the only time (other then wireless charging, streaming music, and providing navigation ask at the same time) mines ever been hot.
Sent from my SM-G935V using Tapatalk
Nothing. Auto update turned off. Just having the screen on gets it pretty warm
warriorpluto said:
Nothing. Auto update turned off. Just having the screen on gets it pretty warm
Click to expand...
Click to collapse
Seems like a defective device
Sent from my SM-G935V using Tapatalk

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