Database Users

Hardware fault

Hi all,
Wished that, for a first post in this forum, I would post something useful. But no, what I'm posting is probably the first user having a screen gone bad.
In the beginning, it happened when the battery went below around 50% and the brightness started going higher and higher to the point where the screen was completely white washed. Recently, the screen went to some kind of green colour taking over the whole screen (see pic attached).
The other phone functions work fine: sound, buttons, happtic feedback. Only the screen decided to die on me.
After multiple FW restores using different versions and only getting worse, I finally decided to call it a day and I will send it to Samsung Belgium for repair.
Hope that I just caught a bad one and that the Super AMOLED technology can survive time.

that is a weird problem, from the first description it sounded like if it got wet and it got damaged by the moisture trapped inside.
but it could simply be a defective screen.
when the screen is off, does it goes back to full BLACK?
or does it stays in that LCD like green/greyish colour?

Phone never went near water or humidity.
Yes, it goes to full black when off and the more it's off, the longer the screen hangs to its original "colours". Well, it used to but now it's worse.

Hi There,
I have problem with the i9000 screen too. Yesterday the screen brigtness suddenly gone up and the main problem is a lot of obvious color banding where things should gradient out smoothly. It looks like it is not having enough color depth, just like lowering your graphic card setting in Windows to 8 bit color or something.
Searching for stock ROM to flash back before I take it for replacement. Don't have much luck with the ROM so far.
Good luck with yours by the way.
Cheers,

It seems that you have the same symptoms that I have.
The only problem I'm having now is that the phone went back to normal after not using it for the last few days. Let's see how Samsung deals with this...

I've had a similar problem and sent it back for repair, as it became permanent after 2 weeks from the time I first noticed it.
Please look at my post here: http://forum.xda-developers.com/showpost.php?p=7652167&postcount=8
and see if it is similar to your issue.
It's now in samsung's lab or something, so in the coming days they should tell me what's the matter with it and how it should be fixed.

Sent mine to Samsung a couple of days ago for repair.
Any news on yours?

So I finally received my phone back from the repair shop and after glancing over the repair report, I came to the conclusion that I had lost the first fight with warranty claims: they did a firmware upgrade !! They upgraded my "old" firmware to a mind-blowing future one: JM2 !!!
After two days, the phone decided to act up again showing the same symptoms as before. In order not to loose the second fight, I decided to go there myself instead of sending it through mail. Being a 45 minutes car hike, I decided first to make sure that the phone was indeed showing the problems initially reported. After some minutes playing with it in front of the desk clerk, he finally admitted that it had to be a hardware problem.
So now the waiting game begins...In the meanwhile, I'm using a Nokia E71 which, while competent enough for my basic needs, it is NOT a Galaxy S. Crap !

To finally close this chapter I received my phone 2 days ago and after a Lcd screen replacement it seems now that the problem is finally solved.
Sent from my GT-I9000 using XDA App

dragonii said:
To finally close this chapter I received my phone 2 days ago and after a Lcd screen replacement it seems now that the problem is finally solved.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
glad to hear everything checked out correctly, I presume everything fell under your warranty?, i got the same outlines around the circle but they are very very faint as I can only see them when i hold the device in direct sunlight at a certain angle so I suppose you're not the only one.

When you say LCD screen are you merely making a mistake or did they actually replace your AMOLED screen with an LCD?
If they actually did that, it doesn't seem like a very good deal...
dragonii said:
To finally close this chapter I received my phone 2 days ago and after a Lcd screen replacement it seems now that the problem is finally solved.
Sent from my GT-I9000 using XDA App
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Click to collapse
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Just took the Dutch description on the repair report. To my knowledge, Galaxy S phones only come with AMOLED screens.

dragonii said:
Sent mine to Samsung a couple of days ago for repair.
Any news on yours?
Click to expand...
Click to collapse
They sent me a new one instead...

X10 Didnt charge last night, but boiling hot!

Woke up this morning and phone was off and very very hot, screen was actually burning to touch and the battery the same. Just managing to get it to come on now by the looks of it. Anyone had this? always thought my battery could be the cause of random reboots as its always hot when the phone does it and goes on reboot cycle until i saw its a common type of hardware fault!

ok finally got it to boot turns out it has charged a bit its 61% wouldnt come on for ages though!
hmm...

Sounds like what happened to my old nokia 6280 many many years ago...
Might be a battery defect, I sent mine for servicing the last time and they said the battery was nearing the end of its usuable life lol.

its a replacement about 3 months ago - the phone! been stuck constant reooting for ages now, diong it now every 2min struggling to get stuff back on the phone after the update

Well there is not much other to do than send it back to repair.

I wouldn't mess around with it too much if i were you. When electronics fail to protect your lithium battery from overcharging or over-discharging, the battery will get very hot. At some point the battery can even get uncontrollably hot and explode. If it sometimes gets so hot then there is something wrong with the electronics to prevent this and you should send it back to a repair center.

Happened to me to but it was my fault left my phone charging under my pillow.

I think is a problem with the charger mine had the same issue like 3 times but we aware it hurted my screen.... It was not responding as good as before so i took it to my career and have a replacement of all... Phone, Battery and Charger...
Take care of it or you'll have the same problem as i did...
Jim

I had the same thing happen a few months ago and the phone ended up not booting anymore a couple of weeks later. Had it replaced and new x10 has been running great since then.
Sent from my X10i using XDA App

Yeah I've this issue before usually I manage to cool it down before it huts the phone, I don't know why this happends but it occours randomly. Any ideas??
Sent from my X10i using XDA App

all of you who are having issues it could be either:
1.Charger base(where you connect your USB in) has gone bad
2.Battery Defective(try getting access to another battery)
3.Software needs to be reflashed or there could be bad apps that uses power
4.Defective hardware and needs to be turned in for Warranty which im sure 100% of everyone on this forum has

I don't have warranty on my x10, it was a giveway present from someone who got it by a giveaway present from someone who works for SE.
So it's not 100%

ellokomen said:
I don't have warranty on my x10, it was a giveway present from someone who got it by a giveaway present from someone who works for SE.
So it's not 100%
Click to expand...
Click to collapse
regardless though, shouldnt there be a warranty on it?

This happened to my X10i too.
It would charge for hours and gain like 1% and get extremely hot.
I let the battery go flat, then I took out the battery and waited for a few hours.
When I charged it afterwards, it worked fine afterwards, haven't had any other problems with it. =)

Yeah, I've had the same problem a time or two as well. I would send mine in for repair under warranty, but alas, my Digitizer is cracked. So they would probably deny me.

Dont think they would deny it they just wouldnt fux the digitizer. if there is a problem with their product which i think there is alot of hardware issues in a large number of x10s out there [rebooting / overheating constant like mine] they are legally going to have to replace/repair this

Well, its sworth a shot then I guess, Im having a TON of different hardware problems with this phone. Worst they can say is no, right?
Sorry to go off topic.

Often, while charging, if I access any apps, my phone goes to reboot cycle. Have also noticed that the battery gets hotter than usual during those times. Its a way too nagging problem in an otherwise good phone.
Sent from my X10i using XDA App

samsung build quality , same old same old

Well i have to say i really liked this phone its ui is butter smooth and the screen is super nice, however after recieving my second replacement this morning i cant help but feel this phone is plauged with build quality issues. Both phones had yellow tint same degree purple spot is real bad on replacement phone and it seems to have some crazy banding I also found a small transparant circle in the middle of the screen like burn or something.
Going to try a third and prey I get a working one , but im already thinking i should swap to sensation as i dont want to be swapping phones looking for that perfect one, shame becouse for me this phone dumps on sensation however the build quality at samsung really lets things down.
first build was korea finished china 08.11
second build was korea finished china 06.11

Sorry to hear that, I'm so lucky when it comes to Android devices I often forget that people get lemons.
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ChongoDroid said:
Sorry to hear that, I'm so lucky when it comes to Android devices I often forget that people get lemons.
Sent from my GT-I9100 using xda premium
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Click to collapse
Same with me, just that I'm not so lucky with everything else
Sent from my GT-I9100 using xda premium

took me a couple to get one i was happy with but now i wouldnt look back for anything great piece of hardware cant put mine down even like 3-4 months after i got my good one

yeh going to be gutted if i have to go to sensation becouse i really like this device , fingers and toes crossed that third is the one

at least much better then HTC
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My story
Hi there,
I bought the SGSII about 4 months ago. It didn't have the yellow tint, but i noticed (after reading a thread here) that the left side of the screen was darker than the right side. So, since i was on the DOA warranty, i decided to get my replacement.
After opening the 2nd device in front of the store's service team, we noticed the same issue. I thought "well ok, i 'll replace that one too." That's when my trouble started. Service team calls the store's manager, he arrives 30 mins later, and we head to his office. He calls samsung's service here in Greece asking if they heard any similar issues from other costumers, then he passes the phone to me. I was told that this issue isn't supposed to exist, and that he (as samsung) had to replace the phone for me a 2nd time.
I walk towards the phone department of the store, and to my surprise the employee there, told me that he didn't want to open his whole stock just for one client, if this issue keeps appearing. So in good faith, i decided to send it to samsung via the store, so they can replace it for me. I was told that this would take 7-8 days.
So, 1 month and 12 days later, after constant calling at samsung to check what happened, the device returned. Their reply till one hour before i receive it was "the phone is still under inspection". Probably an automated response, since there is no possibility that the phone traveled 504 km in 1 hour, and no it didn't arrive by plane. It took 12 days out of 42 just to reach samsung.
The phone arrived in a plastic bag, like the ones you keep food in the fridge. The case was still at the store. As a result, screen had a scratch on it. The best part was their inspection result. "We didn't notice any issues with the screen, but we did a full wipe on your device, just in case".
At this point i started entering rage mode. Not only i had in my hands written diagnosis from the store technicians that can see the issue, also i had a brand new scratch on my screen. The store's manager went defensive, and stated that if samsung's official response was that there is no issue, then there isn't one. No comment on that. (Note: i refused to sign the document that mentioned i received the device back from service)
At this point the store technicians kicked in. If it wasn't for those guys, i 'd still have a faulty device on my hands. After a whole day of making calls to samsung, the techs tried to explain to them that you don't have to be a technician to see a faulty screen. Yet all the replies they got where in the lines of "There is no issue, all SGS II are like that, its the screen's technology, and they shouldn't replace any of the phones" Exactly the opposite of what i was told.
So i decided to take one last action, to see if i could get my money back. I wrote a long email to the store's costumer support, explaining the above. As a result, i didn't get my money back, but i managed to replace the phone with anything else i wanted in that price. So with my 599 euro store credit, i got myself a Nvidia gtx580 and 8gigs of ram for my PC. Happy days.

Bassarnis said:
Hi there,
I bought the SGSII about 4 months ago. It didn't have the yellow tint, but i noticed (after reading a thread here) that the left side of the screen was darker than the right side. So, since i was on the DOA warranty, i decided to get my replacement.
After opening the 2nd device in front of the store's service team, we noticed the same issue. I thought "well ok, i 'll replace that one too." That's when my trouble started. Service team calls the store's manager, he arrives 30 mins later, and we head to his office. He calls samsung's service here in Greece asking if they heard any similar issues from other costumers, then he passes the phone to me. I was told that this issue isn't supposed to exist, and that he (as samsung) had to replace the phone for me a 2nd time.
I walk towards the phone department of the store, and to my surprise the employee there, told me that he didn't want to open his whole stock just for one client, if this issue keeps appearing. So in good faith, i decided to send it to samsung via the store, so they can replace it for me. I was told that this would take 7-8 days.
So, 1 month and 12 days later, after constant calling at samsung to check what happened, the device returned. Their reply till one hour before i receive it was "the phone is still under inspection". Probably an automated response, since there is no possibility that the phone traveled 504 km in 1 hour, and no it didn't arrive by plane. It took 12 days out of 42 just to reach samsung.
The phone arrived in a plastic bag, like the ones you keep food in the fridge. The case was still at the store. As a result, screen had a scratch on it. The best part was their inspection result. "We didn't notice any issues with the screen, but we did a full wipe on your device, just in case".
At this point i started entering rage mode. Not only i had in my hands written diagnosis from the store technicians that can see the issue, also i had a brand new scratch on my screen. The store's manager went defensive, and stated that if samsung's official response was that there is no issue, then there isn't one. No comment on that. (Note: i refused to sign the document that mentioned i received the device back from service)
At this point the store technicians kicked in. If it wasn't for those guys, i 'd still have a faulty device on my hands. After a whole day of making calls to samsung, the techs tried to explain to them that you don't have to be a technician to see a faulty screen. Yet all the replies they got where in the lines of "There is no issue, all SGS II are like that, its the screen's technology, and they shouldn't replace any of the phones" Exactly the opposite of what i was told.
So i decided to take one last action, to see if i could get my money back. I wrote a long email to the store's costumer support, explaining the above. As a result, i didn't get my money back, but i managed to replace the phone with anything else i wanted in that price. So with my 599 euro store credit, i got myself a Nvidia gtx580 and 8gigs of ram for my PC. Happy days.
Click to expand...
Click to collapse
Feel your pain there fella and wouldent wish that bad experiance for anyone, the fact you got a gtx580 and 8 gigs of ram kinda puts the price of the phone in perspective and why we shouldent be content with these faults.

well third phone arrived today still got yellow tint , also has transparent lines that run down screen and if you use screen side on there is also some weird banding taking place , this has purple spot as well.
Totally gutted with samsung 3 phones now all with same kind of faults marks on screen yellow tint and purple spot. I said i wouldent but will trying one more exchange tomorrow then giving up on this phone.
Shame samsungs build quality is so bad :/

i had a very similar spot (to your 2nd sgs2). it was even bigger (1-2cm) and it had a very low mic volume.
so i returned it.
my 2nd sgs2 has still a bit low mic volume but its acceptable and the screen is just fine.
at first i thought i can see a battery through the screen but then it seemed more to be a dried up drop or something to me.

Since we are talking about build quality can i ask your opinion on the home button. Mine feels as if its craking when being depressed.
Is this normal?
Sent from my GT-I9100 using XDA App

Well, I think I'm very lucky, because I've bought my phone on eBay (no warranty) in the first month that it was launched (probably one of the first batches), and I have no issues at all. I'm extremely pleased with my device in all its aspects. Nevertheless, if I had experienced such issues (specially the customer service in Greece) I would be very disappointed also.

Likewise first batch no problems .
jje

No problem with mine. Although maybe on a very white image or screen the very left of my screen might be very very very slightly tiny bit darker. Could be me seeing things. Only started looking after reading threads like this though.
Doesn't bother me if it is because I can't really notice it.

My s2 was warped (crooked) right out of the box, low headset volume (even maxed via secret code) low mic volume and poor wifi.
I sent it in through bell for warranty and am still waiting to get it back. If my issues are not fixed I am selling it and never buying Samsung again. My sample should have never left the factory in that condition. At this price point, it's unacceptable.

Only problem with mine is a dead pixel and some overheating when playing heavy games. Its so amazing otherwise though
Sent from my GT-I9100 using xda premium

Got mine under the authorized dealer last month.
I have an issue with the speaker (Near my ear). When I max up the volume I hear a little cracking noise like what you hear when there is a small hole in the speaker.
It is not easy to notice but it bothered me.
And to no surprise, I take it to the service center , the did I firmware upgrade and told me there its nothing wrong with the speaker.
I took the phone and waiting till it worsens so it can be notable by the semi deaf technician.
love the phone and there is no alternative :-(
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agbbah said:
Got mine under the authorized dealer last month.
I have an issue with the speaker (Near my ear). When I max up the volume I hear a little cracking noise like what you hear when there is a small hole in the speaker.
It is not easy to notice but it bothered me.
And to no surprise, I take it to the service center , the did I firmware upgrade and told me there its nothing wrong with the speaker.
I took the phone and waiting till it worsens so it can be notable by the semi deaf technician.
love the phone and there is no alternative :-(
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
alarming amount of a complains for this phone.
i havent heard of any other phone having even 1\10th of the problems seen on this single hand set.
its is easily one of the most defective phones of 2011
not a recommended buy

Wow so many issues. I never imagined. Well my device was perfect from the start. Without a doubt the best phone I have ever had. It drives circles around my retired iPhone 4. Which to be honest I'm on my 4th iPhone 4. The first had a defective battery. The second the screen died on me. The third had a faulty home button after about 3 months. So now I am on number 4. Every time I got a new device, not refurbed.
Sent from my GT-I9100 using Tapatalk

stewart30 said:
Since we are talking about build quality can i ask your opinion on the home button. Mine feels as if its craking when being depressed.
Is this normal?
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
dont think so , never had any problems with home button on any of the devices ive recieved.
Well i recieved 4th samsung phone today got a small hair line scratch on bevel that runs around screen , transparent lines that run down screen and noticable with darker backgrounds. Hardly any yellow tint to be fair but pink spot in camera still there.
Giving up now on owning this phone, shame samsungs build quality is so bad becouse i really do like this device and how it performs in other aspects such as browsing games and system ui.
all 4 phones manufactured korea finished china
08/11
07/11
06/11
06/11

S4 I9505 Sudden dead after 6 months of usage

After using my Galaxy S4(I9505) for 6 months it just died yesterday. I was checking facebook and that sort of things and I noticed my phone was lagging, way more than usual lag. Also it frozen in apps in which it never does, so I thought I just had to reboot it. For some reason i forgot to reboot it. And the next time I took it out of my pocked it didn't react to anything.
Symptoms:
- No reaction to the power button.
- No reaction to orther buttons.
- Nothing on the display.
- No LED
- No reaction when connecting to the charger.
Removing the battery and sim-card did nothing. Even after 15hours on the charger it did nothing.
So i just brought it to the service center. The guy from the service center told me that this was the 4th time this week he got an S4 with exactly this issue and also that he hadn't seen this issue before this week. So I thought that maybe its something that happens to some S4's after 6 months.
Just to clear some things up:
The phone was on a stock 4.3 rom.
There was no physical damage, I always used a hardcover and screen protectors. Also no water damage
I used it from the 13th of may till yesterday 13 september, kinda weird.
According to the guy at the service center this will be fixed within warranty.

Emieltes said:
After using my Galaxy S4(I9505) for 6 months it just died yesterday. I was checking facebook and that sort of things and I noticed my phone was lagging, way more than usual lag. Also it frozen in apps in which it never does, so I thought I just had to reboot it. For some reason i forgot to reboot it. And the next time I took it out of my pocked it didn't react to anything.
Symptoms:
- No reaction to the power button.
- No reaction to orther buttons.
- Nothing on the display.
- No LED
- No reaction when connecting to the charger.
Removing the battery and sim-card did nothing. Even after 15hours on the charger it did nothing.
So i just brought it to the service center. The guy from the service center told me that this was the 4th time this week he got an S4 with exactly this issue and also that he hadn't seen this issue before this week. So I thought that maybe its something that happens to some S4's after 6 months.
Just to clear some things up:
The phone was on a stock 4.3 rom.
There was no physical damage, I always used a hardcover and screen protectors. Also no water damage
I used it from the 13th of may till yesterday 13 september, kinda weird.
According to the guy at the service center this will be fixed within warranty.
Click to expand...
Click to collapse
Heard this first time. I hope it's not affected to all galaxy s4 Devices.
Mine is already 4 months old.

Bordo_Bereli51 said:
Heard this first time. I hope it's not affected to all galaxy s4 Devices.
Mine is already 4 months old.
Click to expand...
Click to collapse
Mine did something very similar after 3 months today. Put it on the charger last night, woke up this morning nothing. After 12+hours of having the battery out it woke up once but wouldn't boot. I'm going to full wipe and flash stock before taking it in.

jbergler said:
Mine did something very similar after 3 months today. Put it on the charger last night, woke up this morning nothing. After 12+hours of having the battery out it woke up once but wouldn't boot. I'm going to full wipe and flash stock before taking it in.
Click to expand...
Click to collapse
Your phone has something different. I couldn't even flash firmware on it it was not responding to anything.

is your battery swollen from the middle, because if the device is not responding its because of a dead battery, change it and give us feedback, because there haven't been any complaints about the Samsung Galaxy S4 sudden death even on emmc brick bug check its sane for me...
Sent from my Supercharged Bad Boy Galaxy S4 I9500 using Tapatalk

Of course you would have sane chip, that app isn't for the S4 dude.
Sent from my GT-I9505 using XDA Premium HD app

I got my phone back from the service center some days ago. It was a defect in the IC power supervisor. They replaced it and now my phone is working again

Have to vent- 2nd RMA in Progress

So, I just have to vent. My Nexus 7 is now in the process of its 2nd RMA. I bought a reconditioned tablet off E-bay for during one of those $129 sales. Less than 18 hours after receiving my tablet, I was in the middle of a game and it rebooted, only to then stick at the Google Screen. Nothing would work to fix it, Wug's, or even ADBing the image files. So, off to Asus it went. They apparently replaced the entire motherboard and sent it back, with a note that the issue was a LED (Error) Indicator, whatever that means. My tablet then functions properly for about 80 more days, and then suddenly, when I go to reboot it, it turns off, but will not turn on, no matter what. The battery charge indicator does not function, no LED, nothing, and it was as if the battery was suddenly disconnected internally (it has not suffered any drops, jolts, etc.) and lives in a protective case. If I hook it up to the computer, I get a weird driver I have never seen before (not APX but something else, which I cannot recall at the moment), I would have taken it apart and done a battery disconnect if I was not still within my RMA period. Is such an excessive number of issues a problem for this device? I have never had this many issues with any other android device I have ever had. I cannot complain about Asus's RMA process but it is ridiculous that a remanufactured device would fail less than 24 hours out of the box, and then need to be RMA'ed yet again less than 3 months afterwards.
I love it when it works, but have others had devices that have had so many issues? I am not sure if it was the remanufacturing process and poor quality assurance with it or what, but seems there are a lot of similar hardware issues from those remanufactured lots on here.

ariesgodofwar said:
So, I just have to vent. My Nexus 7 is now in the process of its 2nd RMA. I bought a reconditioned tablet off E-bay for during one of those $129 sales. Less than 18 hours after receiving my tablet, I was in the middle of a game and it rebooted, only to then stick at the Google Screen. Nothing would work to fix it, Wug's, or even ADBing the image files. So, off to Asus it went. They apparently replaced the entire motherboard and sent it back, with a note that the issue was a LED (Error) Indicator, whatever that means. My tablet then functions properly for about 80 more days, and then suddenly, when I go to reboot it, it turns off, but will not turn on, no matter what. The battery charge indicator does not function, no LED, nothing, and it was as if the battery was suddenly disconnected internally (it has not suffered any drops, jolts, etc.) and lives in a protective case. If I hook it up to the computer, I get a weird driver I have never seen before (not APX but something else, which I cannot recall at the moment), I would have taken it apart and done a battery disconnect if I was not still within my RMA period. Is such an excessive number of issues a problem for this device? I have never had this many issues with any other android device I have ever had. I cannot complain about Asus's RMA process but it is ridiculous that a remanufactured device would fail less than 24 hours out of the box, and then need to be RMA'ed yet again less than 3 months afterwards.
I love it when it works, but have others had devices that have had so many issues? I am not sure if it was the remanufacturing process and poor quality assurance with it or what, but seems there are a lot of similar hardware issues from those remanufactured lots on here.
Click to expand...
Click to collapse
I've had my nexus 7 since launch and no problems here. Never had it in a case or anything. You did buy a used tab... I Will say that my tab would do random reboots so I finally rooted and unlocked my tab last week and put on a custom ROM. My tab is flying ATM. Maybe throw on a custom ROM on??
Sent from my VS985 4G using XDA Free mobile app

I bought mine second hand, running android L developer preview and runs like a beast and the battery is outstanding ! Shame to hear you are having issues though

I have also had mine since launch, and I think OP simply got a lemon.
I have the random reboot issue that most people seem to have, but a part from that, none I've heard about have anything even close to the kind of trouble OP had.
The most common weakness I hear about from my friends owning the N 7 is battery drain, and that's not a hardware problem.
-KJ

Bought mine since Nexus 7 2013 launched last year. Not even the tiny bit problem.
Wish op Could have a good N7 after this rma
Sent from my Nexus 7 using XDA Free mobile app

Thanks all. Got my tablet back from RMA, and works like a charm. They had to replace the board and some heat shields it appears from the packing slip from the RMA. Fingers crossed, as the tablet absolutely rocks when it works. Battery is outstanding compared to my 2012's. Hopefully the 2nd time was the charm.

ariesgodofwar said:
Thanks all. Got my tablet back from RMA, and works like a charm. They had to replace the board and some heat shields it appears from the packing slip from the RMA. Fingers crossed, as the tablet absolutely rocks when it works. Battery is outstanding compared to my 2012's. Hopefully the 2nd time was the charm.
Click to expand...
Click to collapse
did you call Asus or Google for RMA?

oxxshadow said:
did you call Asus or Google for RMA?
Click to expand...
Click to collapse
Went through Asus both times.

ariesgodofwar said:
Went through Asus both times.
Click to expand...
Click to collapse
can you still process an RMA without receipt. I bought my Nexus 7 from Staples less than a year ago, and am planning to RMA because of dead pixels.

oxxshadow said:
can you still process an RMA without receipt. I bought my Nexus 7 from Staples less than a year ago, and am planning to RMA because of dead pixels.
Click to expand...
Click to collapse
I bought mine online, off eBay. I never had to provide a receipt for mine, though I was asked when I purchased it and where. As a remanufactured device, it came with a 90 day warranty, so you may just have to tell them the purchase date and location.
If it helps, you can start here: http://www.service.asus.com/#!b2c2/c24v6 to raise a case number and RMA.

ariesgodofwar said:
I bought mine online, off eBay. I never had to provide a receipt for mine, though I was asked when I purchased it and where. As a remanufactured device, it came with a 90 day warranty, so you may just have to tell them the purchase date and location.
If it helps, you can start here: http://www.service.asus.com/#!b2c2/c24v6 to raise a case number and RMA.
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thanks, btw what was did you choose for product type. I do not see tablet listed

oxxshadow said:
thanks, btw what was did you choose for product type. I do not see tablet listed
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If you enter the correct serial number for your device it should auto populate those fields, but if not, it is under Eee Pad as the Product Type, and the model is Nexus 7 (2013) of course.

If anyone else runs into the reboot and freezing on the Google logo error (even after forced restarts), you need to pop the back off and disconnect the battery for a few seconds. Easy enough to do, but it's a pain in the ass and shouldn't need to be done in the first place, but if you want to avoid an RMA and shipping and such, this will fix it.
Also, Lolipop preview completely fixed my random reboots. Not a one. Before that, when I 4.4'd, Franco's kernels also completely fixed random reboots.

Glad to hear your issue is fixed! It's a great tablet! Enjoy!

Thanks for mentioning the battery disconnect fix pbassjunk!! Fixed my problem, and good thing because I'm way out of warranty.