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Like the title says... woke up to the HTC boot screen and it wont boot past it. I bought it on Nov. 18th so it has been 34 days and ATT will not replace it in store because it is 4 days past the return date. Warranty will cover it, but this is frustrating right before the holidays. BAck to the old Tilt2 I guess.
Watch out and always sync your pics and such to your zune software!
Woke up this morning, once again with a dead Surround. This was my replacement device that warranty covered from December. Another one is on the way from ATT, but I was wondering if there is some lemon law where I can get my money back or something? If my phone is going to keep dying every few months I don't want it.
kdj67f said:
Woke up this morning, once again with a dead Surround. This was my replacement device that warranty covered from December. Another one is on the way from ATT, but I was wondering if there is some lemon law where I can get my money back or something? If my phone is going to keep dying every few months I don't want it.
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Click to collapse
in texas theres a lemon law but i dont know if you have one
The rep on the warranty line said after 2 or more FRU's they will negotiate a replacement device. Which is fine, as I may be negotiating for a different phone if this one dies.
Was it plugged in when it died?
Sent from my Desire HD using XDA App
The first one died unplugged, moments after I woke up and shut my alarm off and unplugged it. The second one was plugged in and the bright white screen woke me up in the middle of the night. Both of them acted funny before they self-bricked, like forgetting my IE favorites and deleting some apps randomly.
I had this same problem. Replaced under warranty and so far I haven't had that same issue. I did have a different issue though, where it didn't read the whole memory properly as referenced in this thread:
http://forum.xda-developers.com/showthread.php?t=916865
I'm worried this device is prone to failures, as I've now had two devices acting up. I'm trying to get AT&T to give me a different device, but they said I can only do same device exchanges under warranty.
vel0city1 said:
I had this same problem. Replaced under warranty and so far I haven't had that same issue. I did have a different issue though, where it didn't read the whole memory properly as referenced in this thread:
http://forum.xda-developers.com/showthread.php?t=916865
I'm worried this device is prone to failures, as I've now had two devices acting up. I'm trying to get AT&T to give me a different device, but they said I can only do same device exchanges under warranty.
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Click to collapse
They do in fact have a policy for device replacement for multiple FRU's. Meaning, if you are like me, and have already replaced two under warranty (meaning you are using your third device) if you have problems with the third they can negotiate an alternative device if it is still under warranty. Call the warranty exchange number over and over until you get someone who is knowledgeable and is willing to work with you. And keep calling with every complaint so they have it on file!
Good to know. I guess I'll just go and exchange it now and hope the next one either lasts forever or calls it quits ASAP. Warranty is running short these days :\
The warranty is one year from original purchase date or 90 days from activating the replacement device, whichever is longer.
My Surround also wouldnt boot up. happened last week. It was on my desk and not in use. I watched as it said goodbye and shut off. Battery drained and turned off, no big deal as I tend to let that happen before plugging it in for the night.. Only this time it wouldnt get past the white HTC screen. I did the whole volume button reset thing and still nothing. Ended up talking with HTC and getting it shipped to Texas to get it looked at. next day it was in the mail back home. Should be here in the next day or so.
Im curious to see if the paperwork will let me in on what happened. Although I sort of doubt it.
Awesome! I was under the impression it was just 90 days.
Talking about HTC Surround acting funny?
Well, mine likes too.
1. I used my phone as a alarm clock. Every night I connect it to the wall charger and leave it turned on resting on the night table. The next day guess what, I woke up late. The phone never sounded the alarm, in fact it won't make any sound at all. Have to reset it to return it to normal.
2. There have been a couple of times where I have not received calls in hours. When I press the power button to check the status, the phones goes throughout the complete power up sequence. But the phone was already powered on the last time I checked a couple hours ago and the battery is full. Its like it powered off by itself at anytime without warning!
3. Try to use the phone while charging and you'll notice touch screen response gets a a little jittery. But I found a "cure" for that. Hold your phone in away that your fingers make physical contact with the metal frame around the display. This will minimize the jittering effect on the touch screen.
4. Camera autofocus needs prescription lens. My HTC Surround digital camera have a hard time trying to focus on objects more than 15 feet away. It gives focus confirmation but the pictures always look blurry.
Those are some of the bugs I found in my HTC Surround purchased from AT&T last November. I'm sure they are not the only ones!
Those are known bugs, but seemingly have no correlation between devices randomly dying or not. My first surround had all those bugs and died, my second one showed little signs of any of those bugs and died anyways. Hoping my third one dies within warranty so I can get a new phone :/
Woke up this morning and phone was off and very very hot, screen was actually burning to touch and the battery the same. Just managing to get it to come on now by the looks of it. Anyone had this? always thought my battery could be the cause of random reboots as its always hot when the phone does it and goes on reboot cycle until i saw its a common type of hardware fault!
ok finally got it to boot turns out it has charged a bit its 61% wouldnt come on for ages though!
hmm...
Sounds like what happened to my old nokia 6280 many many years ago...
Might be a battery defect, I sent mine for servicing the last time and they said the battery was nearing the end of its usuable life lol.
its a replacement about 3 months ago - the phone! been stuck constant reooting for ages now, diong it now every 2min struggling to get stuff back on the phone after the update
Well there is not much other to do than send it back to repair.
I wouldn't mess around with it too much if i were you. When electronics fail to protect your lithium battery from overcharging or over-discharging, the battery will get very hot. At some point the battery can even get uncontrollably hot and explode. If it sometimes gets so hot then there is something wrong with the electronics to prevent this and you should send it back to a repair center.
Happened to me to but it was my fault left my phone charging under my pillow.
I think is a problem with the charger mine had the same issue like 3 times but we aware it hurted my screen.... It was not responding as good as before so i took it to my career and have a replacement of all... Phone, Battery and Charger...
Take care of it or you'll have the same problem as i did...
Jim
I had the same thing happen a few months ago and the phone ended up not booting anymore a couple of weeks later. Had it replaced and new x10 has been running great since then.
Sent from my X10i using XDA App
Yeah I've this issue before usually I manage to cool it down before it huts the phone, I don't know why this happends but it occours randomly. Any ideas??
Sent from my X10i using XDA App
all of you who are having issues it could be either:
1.Charger base(where you connect your USB in) has gone bad
2.Battery Defective(try getting access to another battery)
3.Software needs to be reflashed or there could be bad apps that uses power
4.Defective hardware and needs to be turned in for Warranty which im sure 100% of everyone on this forum has
I don't have warranty on my x10, it was a giveway present from someone who got it by a giveaway present from someone who works for SE.
So it's not 100%
ellokomen said:
I don't have warranty on my x10, it was a giveway present from someone who got it by a giveaway present from someone who works for SE.
So it's not 100%
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Click to collapse
regardless though, shouldnt there be a warranty on it?
This happened to my X10i too.
It would charge for hours and gain like 1% and get extremely hot.
I let the battery go flat, then I took out the battery and waited for a few hours.
When I charged it afterwards, it worked fine afterwards, haven't had any other problems with it. =)
Yeah, I've had the same problem a time or two as well. I would send mine in for repair under warranty, but alas, my Digitizer is cracked. So they would probably deny me.
Dont think they would deny it they just wouldnt fux the digitizer. if there is a problem with their product which i think there is alot of hardware issues in a large number of x10s out there [rebooting / overheating constant like mine] they are legally going to have to replace/repair this
Well, its sworth a shot then I guess, Im having a TON of different hardware problems with this phone. Worst they can say is no, right?
Sorry to go off topic.
Often, while charging, if I access any apps, my phone goes to reboot cycle. Have also noticed that the battery gets hotter than usual during those times. Its a way too nagging problem in an otherwise good phone.
Sent from my X10i using XDA App
I kept getting the BSOD ( blue screen of death) and even went back to the ATT Store and swapped my SM-907A for another one and it blue screened in under an hour. I called Samsung and they said they had defective motherboards. He mad up a ticket for me and I am sending it out to them before work in the AM. The ATT Store said they would return it for me with a 10% restocking fee. Really??? Whatever I really like the tablet and it was the last one available in the area so I decided to send it out to Samsung to replace the motherboard. A guy in another thread said he did this and now the tablet is 100%!!! SO anyone else have issues with these????
Yes. I did. I sent mine back to Samsung and it got replaced. Now I'm trying to figure out how to 're-enable knox
No problems here , had it almost a month.,
SM-P907A. Galaxy Note Pro problems
I am having issues with my AT&T galaxy note Pro SM-907A. Screen will actually flicker, then reboot. It will continue to keep rebooting like a bootloop almost. Everything is stock, I am not , rooted YET and have never tripped knox. (I dont want to give AT&T or Samsung any reason to say this is my fault for something I did to the tablet.) It started doing this at 20 % battery life and starts having issues around 45%. . It will stop doing this and actually stay on and operate correctly as soon as I plug it in to charge. There have been some instances where I see the battery start to get low, plug it in to charge, turn it off and literally 5 or 10 minutes later my battery shows to be at almost full charge. I really like the tablet and have had it as soon as it was released by AT&T. I was persuaded into ATT's next plan, which Iis a completely different story. But I dont feel like I should have to stay committed to the contract on the Next plan paying full price for tablet if they cant provide a fully operational tablet.
I have experienced the same bsod on my galaxy note pro 12.2, just purchased a month ago. AT&T called Samsung for me, and I will be shipping the tablet to them tomorrow.
Hopefully everything is resolved when it returns!!
Sent from my SM-N900V using XDA Free mobile app
I received my tablet back from Samsung, had it for three weeks now and the blue screen came back tonight while playing subway surfers with my daughter!!!!!! Obviously NOT fixed. Will see what Samsung does now. I'm ready for something new. A tab at this price should never have issues like this.
Sent from my SM-N900V using XDA Free mobile app
I don't have a att version but also gut 2 or 3 bsod already. Reboot via longpressing powerbutton worked.
But will send it back next time it happens.
Sent from my C6603 using XDA Premium HD app
Does this problem manifest itself immediately or does it happen after you've had it for awhile?
I'm happy, that I haven't see this issue with the P905
Gesendet von meinem GT-I9305 mit Tapatalk
dragunbayne said:
Does this problem manifest itself immediately or does it happen after you've had it for awhile?
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try playing a game and i guarantee you it will bsod . i have no idea why people are not leaving bad reviews for this tab on att.com ..... if enough people ***** they have to do something. i am sending mine back tomorrow for the second time
wojo797 said:
try playing a game and i guarantee you it will bsod . i have no idea why people are not leaving bad reviews for this tab on att.com ..... if enough people ***** they have to do something. i am sending mine back tomorrow for the second time
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Click to collapse
You believe it to be heat related? I have played games, nothing too intense. I have however had it get quite hot, I was using it in my office the other day and when I went to use the screen I noticed it was very hot. I was listening to a podcast so hadn't touched it for a couple hours and didn't realize it was getting hit by direct midday sun. I experienced no issues and it was very hot, the hottest I've ever had any of my devices get. It was similar to how my phone gets when plugged in and in the dock in the car during summer.
dragunbayne said:
You believe it to be heat related? I have played games, nothing too intense. I have however had it get quite hot, I was using it in my office the other day and when I went to use the screen I noticed it was very hot. I was listening to a podcast so hadn't touched it for a couple hours and didn't realize it was getting hit by direct midday sun. I experienced no issues and it was very hot, the hottest I've ever had any of my devices get. It was similar to how my phone gets when plugged in and in the dock in the car during summer.
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Click to collapse
I honestly don't know, I heard of 2 games people experienced it on. One was , injustice gods amongst us and subway surfers. I have also had it happen just surfing the net, on my kindle and other reading apps
wojo797 said:
try playing a game and i guarantee you it will bsod . i have no idea why people are not leaving bad reviews for this tab on att.com ..... if enough people ***** they have to do something. i am sending mine back tomorrow for the second time
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Click to collapse
I had mine for 5 months and I got it X2 in the past 2 weeks
Flickering issue solved!
Try this at your own RISK!!
I recently solved flickering issue to my note 12.2 P900 wifi version.
I'd had to open the back cover.
The battery pushes on the cable for both the screen and wifi cable.
I raised the motherboard up with a thin piece of plastic sheet and
problem solved!
I had no warranty so I went ahead to do it.
The flickering solved. No flicking with Full brightness even when battery was 10%.
I did this after I replaced my Lcd cable from ebay seller.. so its the battery casing
pushing the Lcd cable connection to the motherboard.
Hope it helps someone as I have found no solution to this anywhere.
developer option, resetting ... none helped.
reply if anyone has a question
So Samsung received my note 12.2 907a yesterday the 8th at 1030 am according to ups. The ticket didn't show received till today the 9th. Well the repair date is listed as 1-16-15.:crying:. God this is frustrating, in hoping they replace the mother board.. It sucks we have no real recourse other than just sending our tabs back and hoping they fix it, meanwhile Att continues to collect
peterjo78 said:
Try this at your own RISK!!
I recently solved flickering issue to my note 12.2 P900 wifi version.
I'd had to open the back cover.
The battery pushes on the cable for both the screen and wifi cable.
I raised the motherboard up with a thin piece of plastic sheet and
problem solved!
I had no warranty so I went ahead to do it.
The flickering solved. No flicking with Full brightness even when battery was 10%.
I did this after I replaced my Lcd cable from ebay seller.. so its the battery casing
pushing the Lcd cable connection to the motherboard.
Hope it helps someone as I have found no solution to this anywhere.
developer option, resetting ... none helped.
reply if anyone has a question
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Click to collapse
OK well it appears Samsung diagnosed the issue as " internal battery failure" so they replaced the battery!!! I am def not optimistic that this fixed the issue but will keep posting updates if anyone is curious.
I was just browsing the web this morning, and boom!!! It happened agaib!! Blue screen! Called Samsung, after an hour and a half, and them refusing to send a replacement, we have a ups label to send back the tablet. They said they will replace the motherboard this time. Last time they replaced the LCD. They expedited the service, so once they receive my tablet, they guarantee 3-5 days in their hands, then send back to me.
$900 tablet, sent it twice in less than a month. I should've waited for the nexus 9 lte!!!!
Sent from my SM-N900V using XDA Free mobile app
haha I just got a status update on mines as well too wojo797, apparently mines had the same issue as yours.
"Problem found:
INTERNAL BATTERY FAILURE
Solution:
REPLACED COMPONENT - S/W UPDATED - PASSED ALL FUNCTIONAL TESTING "
They only had it for 5 hours and now its been shipped out to me. I highly doubt this fixed the issue as well but we will see when I get it back. going to put it through some torture tests to see if it'll BSOD again. It always happens to me when I'm playing Clash of clans when I'm raiding. one time it happened when I was using my kindle app.
wojo797 said:
OK well it appears Samsung diagnosed the issue as " internal battery failure" so they replaced the battery!!! I am def not optimistic that this fixed the issue but will keep posting updates if anyone is curious.
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Click to collapse
vudoo209 said:
haha I just got a status update on mines as well too wojo797, apparently mines had the same issue as yours.
"Problem found:
INTERNAL BATTERY FAILURE
Solution:
REPLACED COMPONENT - S/W UPDATED - PASSED ALL FUNCTIONAL TESTING "
They only had it for 5 hours and now its been shipped out to me. I highly doubt this fixed the issue as well but we will see when I get it back. going to put it through some torture tests to see if it'll BSOD again. It always happens to me when I'm playing Clash of clans when I'm raiding. one time it happened when I was using my kindle app.
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Click to collapse
OK so ups dropped off my tablet yesterday, I played with it for 10 minutes. Guess what happened??? I decided to test it out so I played Marvel's contest of champions after setting it back up. Not 2 minutes in bang blue screen of death. Calling today to return a third time. If they don't fix it this time they have to refund or replace it with a equal or lesser device according to most electronic lemon laws I read
Im getting the same scren flickering and rebooting issue when bettery below 45% im going to have to send mine back in as well
My Nexus 6P decided to become completely unresponsive and turn off whilst on around 30% of battery yesterday.
Since, I've attempted to long press the power button, try to put the phone into boot mode by holding the volume down rocker (and tried it pressing up just in case) and power, alas no response.
Plugging the phone into the power socket returns no response also, no battery/charging animation and no red LED from the notification light.
Has anyone else had this problem/has a solution?
Thanks,
Ravi
Try leaving it connected to the charger for several hours and trying again. If that doesn't work then file a warranty claim. Had you modified it in any way recently?
I tried to do so for a few hours, but worried it was due to an overheating issue but will try for longer today, thank you! As for any modifications I've refrained from rooting or doing anything to the out the box model, the worrying issue is that I get no response from charging the device, makes me think that it's a hardware issue. Thanks for your reply!
sorry for the necro post, but the same issue happened to my wife's phone today. It was at 87% charge and plugged in when it happened. It powered off while she was watching a video and is now completely unresponsive. Did your phone "revive" or did you have to file a warranty claim?
Thanks
Zzan said:
sorry for the necro post, but the same issue happened to my wife's phone today. It was at 87% charge and plugged in when it happened. It powered off while she was watching a video and is now completely unresponsive. Did your phone "revive" or did you have to file a warranty claim?
Thanks
Click to expand...
Click to collapse
Mine recently powered off due to overheating. I left it for an hour or so and then plugged it in, and after a few minutes connected to the power supply it deigned to power up.
I was about to do a post about the cause of the overheating when I found this thread.
The same thing happened to me about a week ago. I have had no luck reviving the phone. I purchased it used a few months ago, so neither Huawei nor Google will accept it for repair, and I cannot find any third party who can repair the 6P. I now have a costly paperweight.
If anyone has a solution, I would love to hear it.
Zzan said:
sorry for the necro post, but the same issue happened to my wife's phone today. It was at 87% charge and plugged in when it happened. It powered off while she was watching a video and is now completely unresponsive. Did your phone "revive" or did you have to file a warranty claim?
Thanks
Click to expand...
Click to collapse
Hey,
It went a day without being able to be turned on, went for a shower and my girlfriend shouted saying that the phone turned on. Literally was a matter of leaving it plugged in and not attempting to do anything with it. No idea what the fault was to begin with and it hasn't happened since, sorry I can't be of much help with this but that's my experience with this issue!
EDIT: As knirirr it very well could be overheating and it's the only reasonable solution I can think of where nothing else is evident, at least in my experience.
My wife's phone powered back on after a few hours. She did say it was not hot or even warm when it shut down. I don't know what the catalyst for it coming back on was. It was completely unresponsive but after seeing posts elsewhere with other nexus devices having a similar issue and people said hold down the power button for up to 10 minutes and it will come on. I didn't believe that this would work and figured that something else was actually the trigger, but when I did it the phone powered up at about three and a half minutes and has been working fine since.
Thanks for all the replies.
charlie.s said:
The same thing happened to me about a week ago. I have had no luck reviving the phone. I purchased it used a few months ago, so neither Huawei nor Google will accept it for repair, and I cannot find any third party who can repair the 6P. I now have a costly paperweight.
If anyone has a solution, I would love to hear it.
Click to expand...
Click to collapse
Did you purchase it directly or third party? I purchased through Google and even after 5 months they accepted it for return.
Sent from my Nexus 6P using XDA-Developers mobile app
dratsablive said:
Did you purchase it directly or third party? I purchased through Google and even after 5 months they accepted it for return.
Sent from my Nexus 6P using XDA-Developers mobile app
Click to expand...
Click to collapse
I purchased it on Ebay from a third party
I charge my tablet once or twice a week, however, since a week ago my tablet did not turn on after leaving it for a week without charging.
The tablet does not charge, does not turn on and I have tried:
- Different cables.
- Different chargers (official too)
- Direct charging from a computer.
- All possible button combinations.
- Leave it charging all night.
After all the above, still not working. But if I leaving it charging for more than an hour, the back feels a little warm, but does not give any signs of life, it has totally stock rom, never rooted.
Samsung refuse to repair because I loose my proof of purchase, fortunately I still kept my old tab s2
Now, I´m selling it for parts on ebay.
Daruniafx said:
I charge my tablet once or twice a week, however, since a week ago my tablet did not turn on after leaving it for a week without charging.
The tablet does not charge, does not turn on and I have tried:
- Different cables.
- Different chargers (official too)
- Direct charging from a computer.
- All possible button combinations.
- Leave it charging all night.
After all the above, still not working. But if I leaving it charging for more than an hour, the back feels a little warm, but does not give any signs of life, it has totally stock rom, never rooted.
Samsung refuse to repair because I loose my proof of purchase, fortunately I still kept my old tab s2
Now, I´m selling it for parts on ebay.
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Click to collapse
I just had this same issue, Samsung did fix mine though.. it was the LCD waiting on them to return it back to me.
treo4life said:
I just had this same issue, Samsung did fix mine though.. it was the LCD waiting on them to return it back to me.
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Click to collapse
Wow, it sound like LCD issues, very simillar to LG G4 with his screen of death, I'm stay with my S2 for some time and see if it is a extended issue or my tab was the lucky one (ironic mode).
Daruniafx said:
Wow, it sound like LCD issues, very simillar to LG G4 with his screen of death, I'm stay with my S2 for some time and see if it is a extended issue or my tab was the lucky one (ironic mode).
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Click to collapse
Two reports after it has been on the market for nine months doesn't mean the sky is falling.
Two reports on XDA... probably I´m paranoid. I just wait, the tab s3 its a beautifull tab, thanks for your reply.
I had same experience for a moment. Then I realised that I had set my tab for minimum brightness while being in a bright room. One may laugh, but it is very difficult to distinguish if you have black wallpaper.
Mine would not boot, the screen did work though, I could go into download mode and everything.
Sent it in for replacement and they replaced the motherboard and the screen.
Either they were lazy to see that the screen worked, or there is a screen problem that can cause many problems.
Sent from my SM-N950U using Tapatalk
Add me to the list of issues. Tablet wouldn't turn on after being dead for a few days. Let it charge overnight with no luck. I can feel it's on after hitting the power button because touching the screen causes it to vibrate as if I'm entering a wrong passcode on the lock screen. Has to be something wrong with the OLED panel.
Edit: Sent the device to Samsung. They are replacing the screen assembly and motherboard just as they did with the other poster in this thread. I hope this doesn't become a widespread issue.
I was taking my tablet out from a very tight case. After doing so, my screen went black, no video. Sent it in to be repaired. Due to being an intern9model, they refused to touch it. When I got it back, I prayed and slightly bend it in the center of the tablet. Voila, screen came back on!
Possible Black Screen of Death Solution
The link below is obviously a "shill post" from the makers of "phone recovery software" trying to sell it to you, but they have a page that talks about how to recover from the "Black Screen of Death".
[Solved] How to Fix A Samsung Tablet with Black Screen
"Usually on a phone that packs a removable battery, you can take out the battery and put it back in to solve the problem. But since tablet doesn’t have a removable one, this does not work for you.
In this case, just make sure that your tablet is completely turned off and then boot the device into recovery mode by holding Home, Power and Volume Up buttons at the same time for a few seconds. Then you can solve the issue manually."
Similar post on the Samsung Community Forums with a slight difference.
Galaxy Tab S3 will not switch on!
They say the same thing but say to use just Power and Volume Down for 7 seconds.
Even better, I found a confirming post on ifixit site. I trust ifixit a little more myself...
Galaxy tab 3, screen has power but is black.
This solution says to use Power and both Vol + and - at the same time.
I don't have this tablet but am thinking about getting it (less so now that I found this thread (Black Screen of Death? Yikes!)). Posting this info here on the hope that it helps someone else with this issue. If you try this solution, *PLEASE* post a reply and indicate whether it worked or not so others know if this solution is worth anything or not.
I've had my Tab S3 since August of 2017 and no issues. It is a work horse especially on the road (business travel).
Thanks for posting solutions. As to concern of a chronic issue, I'm unconcerned enough that I'm waiting for mine to arrive Mon. This thread was started back in Nov. I'd be surprised if Samsung didn't get a handle on it by now (if it's repeatedly been a problem), especially given that it was released as their flagship tab. I've read of issues with the S3 here and there, but for the most part, people seem to have a great experience with it.
Same issue. Had this since it's release - 3 yrs now. Worked great up to this. Now completely dead. For $600 not acceptable.