Like the title says... woke up to the HTC boot screen and it wont boot past it. I bought it on Nov. 18th so it has been 34 days and ATT will not replace it in store because it is 4 days past the return date. Warranty will cover it, but this is frustrating right before the holidays. BAck to the old Tilt2 I guess.
Watch out and always sync your pics and such to your zune software!
Woke up this morning, once again with a dead Surround. This was my replacement device that warranty covered from December. Another one is on the way from ATT, but I was wondering if there is some lemon law where I can get my money back or something? If my phone is going to keep dying every few months I don't want it.
kdj67f said:
Woke up this morning, once again with a dead Surround. This was my replacement device that warranty covered from December. Another one is on the way from ATT, but I was wondering if there is some lemon law where I can get my money back or something? If my phone is going to keep dying every few months I don't want it.
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Click to collapse
in texas theres a lemon law but i dont know if you have one
The rep on the warranty line said after 2 or more FRU's they will negotiate a replacement device. Which is fine, as I may be negotiating for a different phone if this one dies.
Was it plugged in when it died?
Sent from my Desire HD using XDA App
The first one died unplugged, moments after I woke up and shut my alarm off and unplugged it. The second one was plugged in and the bright white screen woke me up in the middle of the night. Both of them acted funny before they self-bricked, like forgetting my IE favorites and deleting some apps randomly.
I had this same problem. Replaced under warranty and so far I haven't had that same issue. I did have a different issue though, where it didn't read the whole memory properly as referenced in this thread:
http://forum.xda-developers.com/showthread.php?t=916865
I'm worried this device is prone to failures, as I've now had two devices acting up. I'm trying to get AT&T to give me a different device, but they said I can only do same device exchanges under warranty.
vel0city1 said:
I had this same problem. Replaced under warranty and so far I haven't had that same issue. I did have a different issue though, where it didn't read the whole memory properly as referenced in this thread:
http://forum.xda-developers.com/showthread.php?t=916865
I'm worried this device is prone to failures, as I've now had two devices acting up. I'm trying to get AT&T to give me a different device, but they said I can only do same device exchanges under warranty.
Click to expand...
Click to collapse
They do in fact have a policy for device replacement for multiple FRU's. Meaning, if you are like me, and have already replaced two under warranty (meaning you are using your third device) if you have problems with the third they can negotiate an alternative device if it is still under warranty. Call the warranty exchange number over and over until you get someone who is knowledgeable and is willing to work with you. And keep calling with every complaint so they have it on file!
Good to know. I guess I'll just go and exchange it now and hope the next one either lasts forever or calls it quits ASAP. Warranty is running short these days :\
The warranty is one year from original purchase date or 90 days from activating the replacement device, whichever is longer.
My Surround also wouldnt boot up. happened last week. It was on my desk and not in use. I watched as it said goodbye and shut off. Battery drained and turned off, no big deal as I tend to let that happen before plugging it in for the night.. Only this time it wouldnt get past the white HTC screen. I did the whole volume button reset thing and still nothing. Ended up talking with HTC and getting it shipped to Texas to get it looked at. next day it was in the mail back home. Should be here in the next day or so.
Im curious to see if the paperwork will let me in on what happened. Although I sort of doubt it.
Awesome! I was under the impression it was just 90 days.
Talking about HTC Surround acting funny?
Well, mine likes too.
1. I used my phone as a alarm clock. Every night I connect it to the wall charger and leave it turned on resting on the night table. The next day guess what, I woke up late. The phone never sounded the alarm, in fact it won't make any sound at all. Have to reset it to return it to normal.
2. There have been a couple of times where I have not received calls in hours. When I press the power button to check the status, the phones goes throughout the complete power up sequence. But the phone was already powered on the last time I checked a couple hours ago and the battery is full. Its like it powered off by itself at anytime without warning!
3. Try to use the phone while charging and you'll notice touch screen response gets a a little jittery. But I found a "cure" for that. Hold your phone in away that your fingers make physical contact with the metal frame around the display. This will minimize the jittering effect on the touch screen.
4. Camera autofocus needs prescription lens. My HTC Surround digital camera have a hard time trying to focus on objects more than 15 feet away. It gives focus confirmation but the pictures always look blurry.
Those are some of the bugs I found in my HTC Surround purchased from AT&T last November. I'm sure they are not the only ones!
Those are known bugs, but seemingly have no correlation between devices randomly dying or not. My first surround had all those bugs and died, my second one showed little signs of any of those bugs and died anyways. Hoping my third one dies within warranty so I can get a new phone :/
Related
soooo my touch screen went out about two days ago. not all the way out, just stop recognizing some touches. heavily dependent on which button i used to wake the device. (running MIUI android)
this will be my fourth tmous hd2.. if i want to pay the $130 for a replacement one because my warranty won't cover it because the water damage sticker is pink. even though the phone has never even seen water.
The first hd2 i had, digitizer went out, the replacement wouldn't even get passed the stick together screen on first startup. so i had to send that back and get a new one. I'm not too sure how badly i want to pay the 130 because it's a known problem on the HD2s and the sticker could have turned from someone breathing on it heavily.
I'm thinkin of maaaaybee getting the sensation in a month or so. but since i'm using a sidekick until then, i'm not sure if i can do it lol. it has an astounding battery life of just over an hour.
anyways, that was my rant about HD2s and stupid warranty/insurance stuff.
i am not sure if it's the usage that people give to MO phones, or if it's just bad luck. I've bought mine used, 6months old "as new", and it runs in perfect order, with no problems at all. (lucky i guess)
well the first one i had for i'd say 8 months.
and then this one for about seven.
but i remember reading a thread a while back about cleaning the connection from behind the end button and it helped the problem but i can't find the thread now.
Hey guys, long time lurker, first time poster here...
Two days ago, the touch screen and home row buttons intermittently stopped working. I am not sure what triggers it, but the frequency has increased to where the phone is no longer usable from a practical standpoint . Usually turning off the screen and unlocking the phone remedies the problems for a few minutes.
I saw several posts that this may be related to rooting and dropping the phone. I am running stock ROM (never rooted), and I haven't dropped my phone in over a month. I was wondering if anybody has found a fix for this yet other than buying a new phone. I bought my phone used off of eBay over a year ago, so I do not think that it is under warranty.
I should also mention that I did a factory reset which has not helped.
It probably has ssomething to do with the screen getting grounded or not grounded. Like a loose connection or a short circuit. For a while I was having similar problem and found that messing with the little copper connectors on the back of the top half that are exposed when the keyboard is out fixed it. Unfortunatly it was short lived, one day my touchscreen went out completly and I had to take it to Sprint who replaced the whole top half of the Shift. Of course, I had TEP so it was no charge.
Hmm, assumming its just a error with calibration, in mikshifted-G and SS, there is a option to calibrate your screen, this may fix it. You'll need to be rooted for this though.
If its a hardware issue, then, your pretty screwed without a warrenty.
Sent from my Tapatalk Premium app I got for free thanks to getjar!!!
If you have TEP, it doesn't matter how long ago you bought it. Just take it in, they'll repair it no charge.
Thanks
Thanks for the ideas, but unfortunately tinkering with the copper and screen calibration did not help. I think I am just SOL.
Update: Sprint replaced the phone for $35
So I took the phone to Sprint to see what they could do. They opened the phone and tinkered around with something inside (which actually fixed the touchscreen problem but left the casing jacked up). When I asked what was actually wrong with the phone, they said that they did not know. However, they said that they needed to order a part for $35 to fix the screen. When I came back a couple days later, instead of installing a new part, they gave me a refurbished phone with a 30 day warranty.
Although it only carries a 30 day warranty, a refurbished replacement phone for $35 is a pretty solid deal (especially since I'm on contract without insurance or warranty). I hope this helps anyone with similar screen problems.
Glad to hear you got it sorted out. Especially for so cheap without Insurance. Nice
After using my Galaxy S4(I9505) for 6 months it just died yesterday. I was checking facebook and that sort of things and I noticed my phone was lagging, way more than usual lag. Also it frozen in apps in which it never does, so I thought I just had to reboot it. For some reason i forgot to reboot it. And the next time I took it out of my pocked it didn't react to anything.
Symptoms:
- No reaction to the power button.
- No reaction to orther buttons.
- Nothing on the display.
- No LED
- No reaction when connecting to the charger.
Removing the battery and sim-card did nothing. Even after 15hours on the charger it did nothing.
So i just brought it to the service center. The guy from the service center told me that this was the 4th time this week he got an S4 with exactly this issue and also that he hadn't seen this issue before this week. So I thought that maybe its something that happens to some S4's after 6 months.
Just to clear some things up:
The phone was on a stock 4.3 rom.
There was no physical damage, I always used a hardcover and screen protectors. Also no water damage
I used it from the 13th of may till yesterday 13 september, kinda weird.
According to the guy at the service center this will be fixed within warranty.
Emieltes said:
After using my Galaxy S4(I9505) for 6 months it just died yesterday. I was checking facebook and that sort of things and I noticed my phone was lagging, way more than usual lag. Also it frozen in apps in which it never does, so I thought I just had to reboot it. For some reason i forgot to reboot it. And the next time I took it out of my pocked it didn't react to anything.
Symptoms:
- No reaction to the power button.
- No reaction to orther buttons.
- Nothing on the display.
- No LED
- No reaction when connecting to the charger.
Removing the battery and sim-card did nothing. Even after 15hours on the charger it did nothing.
So i just brought it to the service center. The guy from the service center told me that this was the 4th time this week he got an S4 with exactly this issue and also that he hadn't seen this issue before this week. So I thought that maybe its something that happens to some S4's after 6 months.
Just to clear some things up:
The phone was on a stock 4.3 rom.
There was no physical damage, I always used a hardcover and screen protectors. Also no water damage
I used it from the 13th of may till yesterday 13 september, kinda weird.
According to the guy at the service center this will be fixed within warranty.
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Click to collapse
Heard this first time. I hope it's not affected to all galaxy s4 Devices.
Mine is already 4 months old.
Bordo_Bereli51 said:
Heard this first time. I hope it's not affected to all galaxy s4 Devices.
Mine is already 4 months old.
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Click to collapse
Mine did something very similar after 3 months today. Put it on the charger last night, woke up this morning nothing. After 12+hours of having the battery out it woke up once but wouldn't boot. I'm going to full wipe and flash stock before taking it in.
jbergler said:
Mine did something very similar after 3 months today. Put it on the charger last night, woke up this morning nothing. After 12+hours of having the battery out it woke up once but wouldn't boot. I'm going to full wipe and flash stock before taking it in.
Click to expand...
Click to collapse
Your phone has something different. I couldn't even flash firmware on it it was not responding to anything.
is your battery swollen from the middle, because if the device is not responding its because of a dead battery, change it and give us feedback, because there haven't been any complaints about the Samsung Galaxy S4 sudden death even on emmc brick bug check its sane for me...
Sent from my Supercharged Bad Boy Galaxy S4 I9500 using Tapatalk
Of course you would have sane chip, that app isn't for the S4 dude.
Sent from my GT-I9505 using XDA Premium HD app
I got my phone back from the service center some days ago. It was a defect in the IC power supervisor. They replaced it and now my phone is working again
I have posted in a few spots detailing my screen issue and I'm normally a very decisive person but this time I'm really on the fence and would like some input
About a week and half ago I began to notice a small red airbrush looking circle in the middle of my screen. It was centered left to right and favoring the bottom half of the screen. It appeared on dark backgrounds only. Over the next 12 hours it came and went, varying in intensity. Of course I researched it and found numerous accounts of a similar phenomenon where a blue dot was appearing on Moto X 2014 phone's and it was caused by blunt force to the screen or back of the phone. That couldn't possibly be my cause, it just didn't happen. I searched here for the Pure and found a single thread talking again about the "blue blemish" but that's it.
I immediately make up my mind it is not something I'm going to live with as I couldn't keep my eyes off of it. My wife, of course, said I was being to picky but she's lived with a dead pixel on her iPhone since it was brand new. So I don't respect her input here. Well I wake up the next day and it's gone. Totally gone. I tell myself maybe it was a fluke. Maybe I was too drunk and exaggerating things. I said F-it, I'll just let it ride. 8 days later, it reappeared first thing in the morning. I had a very busy day so the next time I picked up my phone around lunchtime it was gone and has not resurfaced. I called Motorola and they immediately offered a replacement which I agreed to and it's en route as we speak.
So here's the thing. I like this phone more than any other phone I've ever owned. I rooted it, I have it set up just like I want it and for the first time I am confident I'll use this phone for years instead of just months like I normally do. I just don't know how I feel taking a refurbished phone in its place. I normally don't balk at the idea but I had two bad LG G4's in a row with reception issues and now this Pure I'm considering trading in has a screen issue that is only around 1% of the time. If I return this one, it could easily pass the tests and get sent back out to someone else. Everything else about this phone is acceptable to me.
Would you take the refurbished one or keep this one? I still have the warranty in tact if the screen acts up worse down the road. I have to mail back the phone within 5 days so I'll have limited time to test it out.
Sent from my XT1575 using XDA Free mobile app
Go with the refurbished unit. You said the screen was really bugging you. You can always get another replacement if you don't like the one they send you.
Sent from my XT1575 using Tapatalk
First of all, hello to all Note 4 owners and my deepest sympathies to those affected by this "bug" (whatever it actually is).
I got used Note 4 in March 2016. It was trade in for my Sony Xperia and guy told me he had it for around a year. I liked this nice device. It had great display and served me very well. Excellent, even better term.
It was until December 2016 when dreaded bug appeared, and I knew nothing about it at the time. You already know it - lags, restarts, freezes, unable to turn on, going to download mode, harder and harder to start up...
How it happened is what amazes me most. I have 2 batteries, both original. I exchange them sometimes when I am on longer time without charger. This night (before it all happened) I let phone charge down to 0% because it showed false % in battery bar. It would die at 15% and not charge over 92% for example. This was factory battery and not my spare one I got later. I found out battery % is reset each time I let it charge down all the way, then after it shuts down I charge it up and it fixes the percentage bar temporarily. Anyway, as I was saying, that night (day before I experienced the bug) I wasn't in a good mood and phone died on me sometimes in the early night. I was annoyed and I started up the phone, it got to homescreen then shut off because it was empty. I did it again. This time it got to boot animation. Again. Again. How foolish of me. I did it until phone couldn't be turned on at all. Then I set it up to charge and left it overnight. Tomorrow I took it and left to work. It was peak 100%.
Around 10AM I got some messages on facebook messenger, and I wanted to check them out and reply, I took a break from working. In middle of my typing, phone simply froze. Froze, it wouldn't react to physical buttons, virtual keyboard, nothing. Screen was on non stop with frozen facebook messenger, virtual keyboard on screen and my unfinished message.
I took out battery and turned it back on. Phone was never the same since then... First "light" freezes and after second or two it "let's go" and all messages I typed appear instantly in messenger. Sometimes I press power button to wake device it wouldn't right away. It was getting harder and harder... after investigation I learned about this production "flaw" from samsung, I've read many pages about this error, many of those here on XDA (by the way community here is wonderful)...
I bought another device because Note was getting in state of unusable. I left it alone on table and it stand there for some time.
I couldn't give up it's wonderful screen, power, pretty TouchWiz... and after I've read a lot about this, I decided to buy new motherboard. I got one from ebay in late August and it arrived sometimes in middle September. 60 US dollars. I asked seller will all functions work, is IMEI blacklisted, is WI FI working, does it has good memory chip (which is culprit for bug it seems) and seller kept saying to me everything works, is tested one by one before shipping, and he said "it must work, 1 year warranty!" I smiled a bit, it's how he said it.
I ordered also some tools for disassembling phone as I wanted to do it myself. Very cheap, 7$ and there is everything there, really nice kit. It got to me before motherboard. Then it arrived. Same night I wanted to do it, I couldn't wait to use my note again. I missed it.
One friend at work which owns mobile store and repair, told me to wait until tomorrow, he will do it for cheap but I was not patient enough. I thought I can do it. After couple of youtube videos I started it... Bottom line is I didn't heat up the device to loosen the glue and I ended up breaking the screen... And couldn't attach screen to motherboard, because Samsung made it hard without removing the screen too. I went to my friend and he scolded me for not waiting few hours and eventually found me used screen for 75$ more... They are 150$ around but he took it from some friend of his own to help me because he felt sorry and he got that friend's phone, got out the screen and transplanted it to my motherboard and casing over for free. I have working Note again...
Now, I don't know what to do with it? Do I sell it? Use it? I felt free to attach some screenshots from it, to add up to collective knowledge of XDA (it was my intention with this story in the first place). Who knows... maybe some info from here might help someone, sometimes.
Phone info showed my phone (motherboard) is made in 01.2016. Brickbug check app can't identify the memory chip (shows production date as 11/1999 which is not possible for note 4). It is fast now, one screenshot proves it. Friend said he stress tested the board (whatever it means) and it seems fine. All functions work, I tested everything too. Board color looks different - shade of green is different. KNOX warranty void status 0x0.
What is opinion of fellow XDA's about this? Do I use this thing, sell it... it cost me more than it's worth, and selling it will be just extracting mere costs I invested. But I like the device... I feel like just going through with it, whatever happens this time... maybe my pain with emmc fail is over.
Maybe some other members reading this, can screenshot their brickbug check app statuses? Those which have "healthy" devices and those having emmc issues too? Maybe we can build database of good chips, and which devices may be "safe"... I will sure add my results here in attachments.
I wish everyone owning this good little device much luck and as less problems as possible...
PS Mods can move thread to some other one regarding this issue but I'd like it stays thread of it's own... but I will conform to decision of Mod team. This is wonderful and helping site, thanks goes to owners which built it and mod team keeping the order, as well as userbase for contributing to collective knowledge and "hacking" the android and devices in a good way.
StreetKing
Two and a half years and still no issues. I'll gladly contribute to your database since I seem to have one of the "good" chips.