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Folks,
After complaining to T-mobile UK about the gap at the top of my G2's screen and a couple of dead pixels (see thread: http://forum.xda-developers.com/showthread.php?t=542534) they kindly sent me another within 3 days. Unfortunately though this one has no gap (thanks) there are now 3 noticable dead pixels on the screen (most noticable on startup at t-mobile splash screen).
I just want to know if anyone else has had this problem and get a bead on what others are doing about it. Problem is now I have already had a swap out these guys are now saying the policy is to bring the phone into a t-mobile store and have it sent off to be checked which to me is TOTALLY unreasonable as the handset is supposed to be brand new.. ARRRGGGHH!!! Am I just being REALLY over the top? Should I just have to put up with the dead pixels??
i suppose it really does just depend on how bad they are.
I know you would just be on the edge of HTC's policy on pixels...they usually won't touch anything under four unless they're really obvious
Hmm.. Well there is one which is REALLY noticable during the startup and less so during operation. The other two are not quite as obvious during startup and practically invisible during normal ops. Thing I really want to know is whether or not this is common among users of this phone and they are just living with it as it doesn't really affect the use of the phone or is it just me that this is happening with?
People. If any of you are out there especially if you are on a UK t-mobile contract could you please try switching off your phone then switching it on and check you screen while the splash screen loads and see if you notice any dead pixels or see if you can get a black background and check.
I would be reluctant but prepared to put up with this if it were something which was the norm for the majority of new G2 handsets and really dont want to keep swapping my phone only for the dead pixels to be more noticable on the replacement. I guess it's just a peace of mind in numbers thing.
with current LCD technology, the odd dead pixel here and there is fairly normal, but thankfully not as wide spread as it used to be.
I've not seen any on the ones i have seen, and never had a dead pixel on the HTC built devices i have personally owned (going back to 2003/4), although my one and only PSP, which i bought the day it was released, had a crap load of them and was sold very soon afterwards!
I don't think it is particularly widespread to be honest, but there will always be one or two devices in a run that get a dodgy pixel or two.
have you checked the market to see if there is a pixel conditioning app? I'm sure i saw one somewhere. They don't always work, but it cant hurt to try...sometimes they come unstuck after a while.
oh, and i also have a t-mobile one. None on mine.
Dude.. Fortunately the only guy responding to this post is a guy who is being as helpful as you I can;t say I am even aware that pixel conditioning apps exist.. I'll have a look.
be lucky, i'm actually in a good mood at the moment! i guess it's the prescription painkillers i'm on (legitimately i might add...i'm not some sort of addict) overriding my natural hatred and grumpiness of being at work on a weekend....god bless opiates!
i've already pissed someone here off this morning before they kicked in!!
I bought a sim free Hero from Mobilefun. I'm now on my THIRD Hero due to replacing the last 2. The current one and first didn't have any screen issues but the second one did. As soon as i swithced it on, big bright spots. Sent it back straight away of course, as this is unacceptable.
The current one has a minor cosmetic flaw but I'm keeping it this time
Don't worry about being OTT about this. You pay a lot of money, you want something top notch.
Edit: Incidentally, Mobilefun customer service is the best I've experienced. Both handsets were replaced and in the palm of my hand again within 48 hours!
kingtendo said:
People. If any of you are out there especially if you are on a UK t-mobile contract could you please try switching off your phone then switching it on and check you screen while the splash screen loads and see if you notice any dead pixels or see if you can get a black background and check.
I would be reluctant but prepared to put up with this if it were something which was the norm for the majority of new G2 handsets and really dont want to keep swapping my phone only for the dead pixels to be more noticable on the replacement. I guess it's just a peace of mind in numbers thing.
Click to expand...
Click to collapse
I have a t-mobile contract hero, I can't see any dead pixels on the splash screen.
There is a tiny gap at the top (ie you can see some copper if you hold it at the right angle to a bright light, but It seems to be the same as all around the rest of the screen and so it doesn't really worry me.
Dude.. As far as the gap in the screen goes there SHOULDN'T be one. I had one on the last handset and changed mine. As I explained this one has some dead pixels but the gap is gone. I repeat it should NOT be there. All manner of dust and debri will eventually get stuck in there and on the underside of the display I am sure. If you can change it I certainly would. I think I will be attempting to change mine again (sigh)
definitely should not be a gap.
my first one does not have one, i'm waiting to see what the state of the second one is when i get home this afternoon. i hope it's ok.
I have a dead pixel as well in the top left corner but it's only noticeable on the startup screen so I don't mind. It's actually quite common with LCDs, my girlfriends iPhone has a couple and I've had phones in the past with some. You can google nearly any phone and find people dead pixels..palm pre, iphone 3gs, blackberry etc. You can return it but then you run the risk of getting a phone with other issues or more dead pixels.
my HTC Hero has 3 dead pixels but they dont bother me at all .
rhedgehog said:
be lucky, i'm actually in a good mood at the moment! i guess it's the prescription painkillers i'm on (legitimately i might add...i'm not some sort of addict) overriding my natural hatred and grumpiness of being at work on a weekend....god bless opiates!
i've already pissed someone here off this morning before they kicked in!!
Click to expand...
Click to collapse
Don't worry rhedgehog, I've already forgiven your faux pas this morning.
Sorry, post completely irrelevant to your issue!
kingtendo said:
Hmm.. Well there is one which is REALLY noticable during the startup and less so during operation. The other two are not quite as obvious during startup and practically invisible during normal ops. Thing I really want to know is whether or not this is common among users of this phone and they are just living with it as it doesn't really affect the use of the phone or is it just me that this is happening with?
Click to expand...
Click to collapse
You know i thought i had dead pixels at startup under the hero word, but when i loaded a pixel fixer app to check the dead pixes by cycleing different colours on the screen nothing showed im convinced the start up animation is glitched and makes it look like dead pixels!! get the app and check!!
I have a dead pixel too and mailed to the company from where i bought it. I mean, did pay a lot of money for it, 440€, so i expect a device wich has no dead pixels or gaps at all!! .
Let you know how things go.
cheers
I have 3 dead pixels on the startup screen one in the very top right. I don't notice them when the phone is in normal operation. if I get anymore I will be tempted to send. it back.
yrreP said:
Don't worry rhedgehog, I've already forgiven your faux pas this morning.
Click to expand...
Click to collapse
shut up Yrrep, or im snapping your SIM again!!! see you at work in the morning
Sorry, now back to the topic....
second g2 arrived and no gap or dead pixels on that one either.
Right, I've decided to ring T mobile about replacing my Hero due to the gap. Will it be an issue that it's more than 7 days since I recieved my phone?
T-Mobile will usually try and be funny with anyone requesting the return of a handset after 7 days but just stick to your guns.. The item is faulty but not instantly noticable. If you catch the rigt person you will be ok.. Just try calling back a few times if necessary. I think half the time I get stuff from them I because i hassle them so much.
By the way.. Can anyone recommend a good pixel testing/fixing app??
Let The Games Begin...
Post And State Your Reason(s) why you exchanged it.
Im on my 3rd, going to the 4th!
Reason(s): Washed Displays, Wifi Busted
I'm on my third MT4G and here's why:
- First one had a loud creaking sound at the bottom, most noticeably when pressing the back button.
- Second one was dropped less than two feet from the ground with the Flex case on it, and the phone's bezel was scratched and misaligned.
5 times
1. change color
2. power button quit working
3. Tried to get a good screen
4. Tried to get a good screen.
5. I got the good screen Happy so far.
this is messed up i bought mine from craigslist brand new and i called tmo try to exchange it they said they wont do it. because i did not buy it from them. the ime number is not in their system what can i do?
Got mine the day it released and still on the same original one. No creaking, good screen, cameras centered.
Knock on wood...
Exchanged once to get a good screen
2012iawait said:
this is messed up i bought mine from craigslist brand new and i called tmo try to exchange it they said they wont do it. because i did not buy it from them. the ime number is not in their system what can i do?
Click to expand...
Click to collapse
Just call them up and ask for technical support. Tell them you want to verify the IMEI number is correct in the system so you can get the OTA update. They may not find it in the system but they can manually put it in. I know because I called them 2 days ago and they told me mine was not in the system. She put it in for me manually.
Then you could call them back up and ask them for a replacement as it will be in the system. you don't have to tell them where you bought it.
If you are the very first person to use the phone, warranty will apply to you. If anyone else has used the phone, your screwed because the warranty only applies to them. I'm still in my original one, I see no reason to exchange it, I swear some people just abuse the system. Eventually it'll end up ruining it for the rest of us.
Sent from my HTC Glacier using XDA App
Exchanged once because the phone earpiece made a buzzing noise.
This is my second one. The first device had a dead pixel and everything else was great. The second one has a clean screen but it's the washed one and it creaks from the bottom of the phone, but the most frustrating is the GPS, it's not working , it detects like 10 SATs but never locks the location. Wifi is acting weird too, it tries to connect to the same network like 2 or 3 times before it connects . I don't like to replace phones that often, if I have to replace a phone more than one time it does say something about quality or their quality check process. I mean how hard is it to check the phone for a misplaced FFC (for me I don't care about that ) ? I am done with the phone and I am going to try the NS. I liked the phone, and I can't understand HTC, how can you build such a great phone and forget about such basic quality issues. I think companies try to save on quality tests and throw their production directly to people to work as cheap test engineers. If a company knows that their phones are that good they will not make it that easy to replace the phone for several number of times for the same customer.
First one exchanged because of creaking buttons.
Second one exchanged because of light leak from bottom edge of screen and a gap between the bezel and the body.
I'm on my third one. Build is fine. Battery life is questionable but tolerable. Screen quality is fine for me but pales in comparison to samoled. I'm keeping this one until the next best thing comes around.
Swyped on my rooted MyTouch4G
raeef said:
This is my second one. The first device had a dead pixel and everything else was great. The second one has a clean screen but it's the washed one and it creaks from the bottom of the phone, but the most frustrating is the GPS, it's not working , it detects like 10 SATs but never locks the location. Wifi is acting weird too, it tries to connect to the same network like 2 or 3 times before it connects . I don't like to replace phones that often, if I have to replace a phone more than one time it does say something about quality or their quality check process. I mean how hard is it to check the phone for a misplaced FFC (for me I don't care about that ) ? I am done with the phone and I am going to try the NS. I liked the phone, and I can't understand HTC, how can you build such a great phone and forget about such basic quality issues. I think companies try to save on quality tests and throw their production directly to people to work as cheap test engineers. If a company knows that their phones are that good they will not make it that easy to replace the phone for several number of times for the same customer.
Click to expand...
Click to collapse
if you want quality control Samsung is not the company to go to I had my Vibrant replaced 4 times all had problems right out the box.
first phone GPS all have this problem plus the phone would freeze where I had to take out battery.
second phone a visible line down the screen.
third phone. turned it on and it just started opening apps and settings randomly.
fourth phone no bugs yet but it is rooted with custom rom on it now and my wife uses it I just got the mytouch 4g sick of samsung.
I bought 2 myTouch 4G and exchanged both of them 1 time. One for a bad screen (see this) and the other one for bad color screen.
After reading this thread. I regret selling my Blackberry 9700. That, and the battery life still sucks. Eff you HTC. Make better quality equipment.
Hoping nothing eff's up on my phone. I use it for work, I'm almost regretting paying in full for it as I need a phone that lasts ALL day under email and internet use. IE. 9am-2am.
I'm hoping third time's the charm....
1st: Creaky back button, sucky HSPA+ speeds
2nd: leaking battery acid from battery!
I'm pretty sure this battery was FUBAR out the box. With moderate use its dead by 4pm, even with using task killer. Whats the best/fastest story I can tell tmo for my first exchange? I've had the phone almost 3 weeks. Would the store do the exchange, or do I need to call Tech Support?
1. Phone app kept fcing and acore fcing.
2. Wanting a better screen and where the bottom on the screen meets the buttons. The light was showing theough the seam.
3. Got a chinese phone. All issues resloved. Very happy now.
Sent from my HTC Glacier using XDA App
Sl3PR said:
I'm pretty sure this battery was FUBAR out the box. With moderate use its dead by 4pm, even with using task killer. Whats the best/fastest story I can tell tmo for my first exchange? I've had the phone almost 3 weeks. Would the store do the exchange, or do I need to call Tech Support?
Click to expand...
Click to collapse
Well i was 5 days over my 14 day remorse period. just went in and told then i would like an exchange. So if i were u just give it a shot. I got lucky and got a China made MT4G with a superior screen! Dead Centered FFC. All i did is just ask.
My phone: Original. FFC is slightly off, there is a small cosmetic defect around the BFC bezel, and a -very- small chip in the front chrome near the FFC. Annoyed about it, but not enough to swap for a refurb when everything works -great- (S-OFF, rooted no problems, good screen, etc).
Wife's phone: 1st swap. Original one would -not- take S-OFF or root at ALL. It would even take the ENG HBOOT, but still be S-ON! Replacement has been great and went S-OFF easily like mine
We actually swapped my wife's via 611 even though we bought both phones in store. The store was completely useless in help with anything and will never receive my business again! Called 611, 'cancel' at autoprompt to get a retentions person. They suggested the store, we explained what horrible service we've had since they sold us the phones, he chuckled and said ok no problem new phone on the way.
I swapped out my original MT4G with a washed-out display for a replacement unit with a good display.
Like the title says... woke up to the HTC boot screen and it wont boot past it. I bought it on Nov. 18th so it has been 34 days and ATT will not replace it in store because it is 4 days past the return date. Warranty will cover it, but this is frustrating right before the holidays. BAck to the old Tilt2 I guess.
Watch out and always sync your pics and such to your zune software!
Woke up this morning, once again with a dead Surround. This was my replacement device that warranty covered from December. Another one is on the way from ATT, but I was wondering if there is some lemon law where I can get my money back or something? If my phone is going to keep dying every few months I don't want it.
kdj67f said:
Woke up this morning, once again with a dead Surround. This was my replacement device that warranty covered from December. Another one is on the way from ATT, but I was wondering if there is some lemon law where I can get my money back or something? If my phone is going to keep dying every few months I don't want it.
Click to expand...
Click to collapse
in texas theres a lemon law but i dont know if you have one
The rep on the warranty line said after 2 or more FRU's they will negotiate a replacement device. Which is fine, as I may be negotiating for a different phone if this one dies.
Was it plugged in when it died?
Sent from my Desire HD using XDA App
The first one died unplugged, moments after I woke up and shut my alarm off and unplugged it. The second one was plugged in and the bright white screen woke me up in the middle of the night. Both of them acted funny before they self-bricked, like forgetting my IE favorites and deleting some apps randomly.
I had this same problem. Replaced under warranty and so far I haven't had that same issue. I did have a different issue though, where it didn't read the whole memory properly as referenced in this thread:
http://forum.xda-developers.com/showthread.php?t=916865
I'm worried this device is prone to failures, as I've now had two devices acting up. I'm trying to get AT&T to give me a different device, but they said I can only do same device exchanges under warranty.
vel0city1 said:
I had this same problem. Replaced under warranty and so far I haven't had that same issue. I did have a different issue though, where it didn't read the whole memory properly as referenced in this thread:
http://forum.xda-developers.com/showthread.php?t=916865
I'm worried this device is prone to failures, as I've now had two devices acting up. I'm trying to get AT&T to give me a different device, but they said I can only do same device exchanges under warranty.
Click to expand...
Click to collapse
They do in fact have a policy for device replacement for multiple FRU's. Meaning, if you are like me, and have already replaced two under warranty (meaning you are using your third device) if you have problems with the third they can negotiate an alternative device if it is still under warranty. Call the warranty exchange number over and over until you get someone who is knowledgeable and is willing to work with you. And keep calling with every complaint so they have it on file!
Good to know. I guess I'll just go and exchange it now and hope the next one either lasts forever or calls it quits ASAP. Warranty is running short these days :\
The warranty is one year from original purchase date or 90 days from activating the replacement device, whichever is longer.
My Surround also wouldnt boot up. happened last week. It was on my desk and not in use. I watched as it said goodbye and shut off. Battery drained and turned off, no big deal as I tend to let that happen before plugging it in for the night.. Only this time it wouldnt get past the white HTC screen. I did the whole volume button reset thing and still nothing. Ended up talking with HTC and getting it shipped to Texas to get it looked at. next day it was in the mail back home. Should be here in the next day or so.
Im curious to see if the paperwork will let me in on what happened. Although I sort of doubt it.
Awesome! I was under the impression it was just 90 days.
Talking about HTC Surround acting funny?
Well, mine likes too.
1. I used my phone as a alarm clock. Every night I connect it to the wall charger and leave it turned on resting on the night table. The next day guess what, I woke up late. The phone never sounded the alarm, in fact it won't make any sound at all. Have to reset it to return it to normal.
2. There have been a couple of times where I have not received calls in hours. When I press the power button to check the status, the phones goes throughout the complete power up sequence. But the phone was already powered on the last time I checked a couple hours ago and the battery is full. Its like it powered off by itself at anytime without warning!
3. Try to use the phone while charging and you'll notice touch screen response gets a a little jittery. But I found a "cure" for that. Hold your phone in away that your fingers make physical contact with the metal frame around the display. This will minimize the jittering effect on the touch screen.
4. Camera autofocus needs prescription lens. My HTC Surround digital camera have a hard time trying to focus on objects more than 15 feet away. It gives focus confirmation but the pictures always look blurry.
Those are some of the bugs I found in my HTC Surround purchased from AT&T last November. I'm sure they are not the only ones!
Those are known bugs, but seemingly have no correlation between devices randomly dying or not. My first surround had all those bugs and died, my second one showed little signs of any of those bugs and died anyways. Hoping my third one dies within warranty so I can get a new phone :/
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
I can see the same thing on mine if I put it on the lowest brightness setting and display a grey image. Nowhere near as pronounced as on yours though, have to really really look for it, so can't be arsed to do anything about it.
Interesting that it's a perfect circle though, could it be just above the CPU or something?
Nope, haven't got that circle on mine at all.
Maybe an assembly worker lost their wedding ring, lol...
You'll be fine, it's an RMA for sure!
Defo a faulty phone
Sent from my GT-I9100 using XDA App
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
I don't think it's the CPU, though to be honest I'm not sure where it is under the screen. There is that odd gold-colored sensor or whatever under that area, I think.
If it's a wedding ring, maybe this phone's worth more than the sticker price! haha
Vacuum cup huh... that's pretty bad if it's damaging the screen while doing that. I don't want to wait and see if it will disappear. If I do wait and it doesn't go away I'll be out $725 on a phone with a screen that'll constantly bug me.
Kinda funny, as I was looking at the photos I attached, I saw two rings... one in the photo, and the real one. Startled me when I first saw it.
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
That sucks, and it's not good that other people are having some issues as well. Good to hear that Expansys is honoring their agreements though
This is why I don't import anymore
RogerPodacter said:
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
Click to expand...
Click to collapse
Could well be spot on. I don't know if I'm imagining this, but I'm having more and more trouble seeing this ring on my display heh (had the phone for 9 days now).
RedBlueGreen said:
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
Click to expand...
Click to collapse
Man, that's really unlucky! Knock on wood, I hope I don't get another bad one. However I'm not sure waiting will do me much good. History has shown me that branded devices tend to have a lot of crap on them and lack certain features at times, and I don't have as much time as I used to to keep up with the scene to make the phone operate better all the time. Also, I'm contract-free with unlimited data on AT&T, and I don't like being locked into contracts. This isn't my first non-US phone, though. I'm happy to pay the extra money so long as it means I don't have to sign a contract.
drleospaceman said:
This is why I don't import anymore
Click to expand...
Click to collapse
From the Expansys-USA thread, sounds like they'll ship the phone back to the UK to have it serviced for you if it ever goes bad. This doesn't sound uncommon, either, as I've had a friend here ship his JP Xbox 360 back to Japan to have it serviced (with a another friend's JP address), and another friend in Japan had his laptop sent back here to have it serviced. Also, there's always the chance a non-import one will be bad, too. Luck of the draw, I guess, and perhaps early-adopter woes. lol
Got my replacement on Saturday, been playing with it ever since to see if I could find any further problems. Definitely no circle this time around, and some of the vertical banding I saw on my old phone in the notification screen is gone, but now has some very slight horizontal banding. Not a deal-breaker tho, so this one's staying with me. Also, hard to tell but I think the yellow/dark left screen problem is present, but so slight I can barely detect it if it's there and not a trick of the eye.
Gotta thank Expansys-USA for their great customer service. I'll definitely order from them again.
-Tj- said:
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
Click to expand...
Click to collapse
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
Tj,
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
I would have it exchanged for another if you can. I had mine exchanged, but since I went with the cheap option the whole ordeal took almost a month (slow shipping). My replacement doesn't have a defect, but it's possible I have the yellow tint problem others have been reporting. I don't see it tho, and if it's there it doesn't bother me.
Sent from my GT-I9100 using XDA Premium App
Well i have to say i really liked this phone its ui is butter smooth and the screen is super nice, however after recieving my second replacement this morning i cant help but feel this phone is plauged with build quality issues. Both phones had yellow tint same degree purple spot is real bad on replacement phone and it seems to have some crazy banding I also found a small transparant circle in the middle of the screen like burn or something.
Going to try a third and prey I get a working one , but im already thinking i should swap to sensation as i dont want to be swapping phones looking for that perfect one, shame becouse for me this phone dumps on sensation however the build quality at samsung really lets things down.
first build was korea finished china 08.11
second build was korea finished china 06.11
Sorry to hear that, I'm so lucky when it comes to Android devices I often forget that people get lemons.
Sent from my GT-I9100 using xda premium
ChongoDroid said:
Sorry to hear that, I'm so lucky when it comes to Android devices I often forget that people get lemons.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Same with me, just that I'm not so lucky with everything else
Sent from my GT-I9100 using xda premium
took me a couple to get one i was happy with but now i wouldnt look back for anything great piece of hardware cant put mine down even like 3-4 months after i got my good one
yeh going to be gutted if i have to go to sensation becouse i really like this device , fingers and toes crossed that third is the one
at least much better then HTC
Sent from my GT-I9100 using XDA App
My story
Hi there,
I bought the SGSII about 4 months ago. It didn't have the yellow tint, but i noticed (after reading a thread here) that the left side of the screen was darker than the right side. So, since i was on the DOA warranty, i decided to get my replacement.
After opening the 2nd device in front of the store's service team, we noticed the same issue. I thought "well ok, i 'll replace that one too." That's when my trouble started. Service team calls the store's manager, he arrives 30 mins later, and we head to his office. He calls samsung's service here in Greece asking if they heard any similar issues from other costumers, then he passes the phone to me. I was told that this issue isn't supposed to exist, and that he (as samsung) had to replace the phone for me a 2nd time.
I walk towards the phone department of the store, and to my surprise the employee there, told me that he didn't want to open his whole stock just for one client, if this issue keeps appearing. So in good faith, i decided to send it to samsung via the store, so they can replace it for me. I was told that this would take 7-8 days.
So, 1 month and 12 days later, after constant calling at samsung to check what happened, the device returned. Their reply till one hour before i receive it was "the phone is still under inspection". Probably an automated response, since there is no possibility that the phone traveled 504 km in 1 hour, and no it didn't arrive by plane. It took 12 days out of 42 just to reach samsung.
The phone arrived in a plastic bag, like the ones you keep food in the fridge. The case was still at the store. As a result, screen had a scratch on it. The best part was their inspection result. "We didn't notice any issues with the screen, but we did a full wipe on your device, just in case".
At this point i started entering rage mode. Not only i had in my hands written diagnosis from the store technicians that can see the issue, also i had a brand new scratch on my screen. The store's manager went defensive, and stated that if samsung's official response was that there is no issue, then there isn't one. No comment on that. (Note: i refused to sign the document that mentioned i received the device back from service)
At this point the store technicians kicked in. If it wasn't for those guys, i 'd still have a faulty device on my hands. After a whole day of making calls to samsung, the techs tried to explain to them that you don't have to be a technician to see a faulty screen. Yet all the replies they got where in the lines of "There is no issue, all SGS II are like that, its the screen's technology, and they shouldn't replace any of the phones" Exactly the opposite of what i was told.
So i decided to take one last action, to see if i could get my money back. I wrote a long email to the store's costumer support, explaining the above. As a result, i didn't get my money back, but i managed to replace the phone with anything else i wanted in that price. So with my 599 euro store credit, i got myself a Nvidia gtx580 and 8gigs of ram for my PC. Happy days.
Bassarnis said:
Hi there,
I bought the SGSII about 4 months ago. It didn't have the yellow tint, but i noticed (after reading a thread here) that the left side of the screen was darker than the right side. So, since i was on the DOA warranty, i decided to get my replacement.
After opening the 2nd device in front of the store's service team, we noticed the same issue. I thought "well ok, i 'll replace that one too." That's when my trouble started. Service team calls the store's manager, he arrives 30 mins later, and we head to his office. He calls samsung's service here in Greece asking if they heard any similar issues from other costumers, then he passes the phone to me. I was told that this issue isn't supposed to exist, and that he (as samsung) had to replace the phone for me a 2nd time.
I walk towards the phone department of the store, and to my surprise the employee there, told me that he didn't want to open his whole stock just for one client, if this issue keeps appearing. So in good faith, i decided to send it to samsung via the store, so they can replace it for me. I was told that this would take 7-8 days.
So, 1 month and 12 days later, after constant calling at samsung to check what happened, the device returned. Their reply till one hour before i receive it was "the phone is still under inspection". Probably an automated response, since there is no possibility that the phone traveled 504 km in 1 hour, and no it didn't arrive by plane. It took 12 days out of 42 just to reach samsung.
The phone arrived in a plastic bag, like the ones you keep food in the fridge. The case was still at the store. As a result, screen had a scratch on it. The best part was their inspection result. "We didn't notice any issues with the screen, but we did a full wipe on your device, just in case".
At this point i started entering rage mode. Not only i had in my hands written diagnosis from the store technicians that can see the issue, also i had a brand new scratch on my screen. The store's manager went defensive, and stated that if samsung's official response was that there is no issue, then there isn't one. No comment on that. (Note: i refused to sign the document that mentioned i received the device back from service)
At this point the store technicians kicked in. If it wasn't for those guys, i 'd still have a faulty device on my hands. After a whole day of making calls to samsung, the techs tried to explain to them that you don't have to be a technician to see a faulty screen. Yet all the replies they got where in the lines of "There is no issue, all SGS II are like that, its the screen's technology, and they shouldn't replace any of the phones" Exactly the opposite of what i was told.
So i decided to take one last action, to see if i could get my money back. I wrote a long email to the store's costumer support, explaining the above. As a result, i didn't get my money back, but i managed to replace the phone with anything else i wanted in that price. So with my 599 euro store credit, i got myself a Nvidia gtx580 and 8gigs of ram for my PC. Happy days.
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Click to collapse
Feel your pain there fella and wouldent wish that bad experiance for anyone, the fact you got a gtx580 and 8 gigs of ram kinda puts the price of the phone in perspective and why we shouldent be content with these faults.
well third phone arrived today still got yellow tint , also has transparent lines that run down screen and if you use screen side on there is also some weird banding taking place , this has purple spot as well.
Totally gutted with samsung 3 phones now all with same kind of faults marks on screen yellow tint and purple spot. I said i wouldent but will trying one more exchange tomorrow then giving up on this phone.
Shame samsungs build quality is so bad :/
i had a very similar spot (to your 2nd sgs2). it was even bigger (1-2cm) and it had a very low mic volume.
so i returned it.
my 2nd sgs2 has still a bit low mic volume but its acceptable and the screen is just fine.
at first i thought i can see a battery through the screen but then it seemed more to be a dried up drop or something to me.
Since we are talking about build quality can i ask your opinion on the home button. Mine feels as if its craking when being depressed.
Is this normal?
Sent from my GT-I9100 using XDA App
Well, I think I'm very lucky, because I've bought my phone on eBay (no warranty) in the first month that it was launched (probably one of the first batches), and I have no issues at all. I'm extremely pleased with my device in all its aspects. Nevertheless, if I had experienced such issues (specially the customer service in Greece) I would be very disappointed also.
Likewise first batch no problems .
jje
No problem with mine. Although maybe on a very white image or screen the very left of my screen might be very very very slightly tiny bit darker. Could be me seeing things. Only started looking after reading threads like this though.
Doesn't bother me if it is because I can't really notice it.
My s2 was warped (crooked) right out of the box, low headset volume (even maxed via secret code) low mic volume and poor wifi.
I sent it in through bell for warranty and am still waiting to get it back. If my issues are not fixed I am selling it and never buying Samsung again. My sample should have never left the factory in that condition. At this price point, it's unacceptable.
Only problem with mine is a dead pixel and some overheating when playing heavy games. Its so amazing otherwise though
Sent from my GT-I9100 using xda premium
Got mine under the authorized dealer last month.
I have an issue with the speaker (Near my ear). When I max up the volume I hear a little cracking noise like what you hear when there is a small hole in the speaker.
It is not easy to notice but it bothered me.
And to no surprise, I take it to the service center , the did I firmware upgrade and told me there its nothing wrong with the speaker.
I took the phone and waiting till it worsens so it can be notable by the semi deaf technician.
love the phone and there is no alternative :-(
Sent from my GT-I9100 using XDA App
agbbah said:
Got mine under the authorized dealer last month.
I have an issue with the speaker (Near my ear). When I max up the volume I hear a little cracking noise like what you hear when there is a small hole in the speaker.
It is not easy to notice but it bothered me.
And to no surprise, I take it to the service center , the did I firmware upgrade and told me there its nothing wrong with the speaker.
I took the phone and waiting till it worsens so it can be notable by the semi deaf technician.
love the phone and there is no alternative :-(
Sent from my GT-I9100 using XDA App
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alarming amount of a complains for this phone.
i havent heard of any other phone having even 1\10th of the problems seen on this single hand set.
its is easily one of the most defective phones of 2011
not a recommended buy
Wow so many issues. I never imagined. Well my device was perfect from the start. Without a doubt the best phone I have ever had. It drives circles around my retired iPhone 4. Which to be honest I'm on my 4th iPhone 4. The first had a defective battery. The second the screen died on me. The third had a faulty home button after about 3 months. So now I am on number 4. Every time I got a new device, not refurbed.
Sent from my GT-I9100 using Tapatalk
stewart30 said:
Since we are talking about build quality can i ask your opinion on the home button. Mine feels as if its craking when being depressed.
Is this normal?
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
dont think so , never had any problems with home button on any of the devices ive recieved.
Well i recieved 4th samsung phone today got a small hair line scratch on bevel that runs around screen , transparent lines that run down screen and noticable with darker backgrounds. Hardly any yellow tint to be fair but pink spot in camera still there.
Giving up now on owning this phone, shame samsungs build quality is so bad becouse i really do like this device and how it performs in other aspects such as browsing games and system ui.
all 4 phones manufactured korea finished china
08/11
07/11
06/11
06/11