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I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
I can see the same thing on mine if I put it on the lowest brightness setting and display a grey image. Nowhere near as pronounced as on yours though, have to really really look for it, so can't be arsed to do anything about it.
Interesting that it's a perfect circle though, could it be just above the CPU or something?
Nope, haven't got that circle on mine at all.
Maybe an assembly worker lost their wedding ring, lol...
You'll be fine, it's an RMA for sure!
Defo a faulty phone
Sent from my GT-I9100 using XDA App
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
I don't think it's the CPU, though to be honest I'm not sure where it is under the screen. There is that odd gold-colored sensor or whatever under that area, I think.
If it's a wedding ring, maybe this phone's worth more than the sticker price! haha
Vacuum cup huh... that's pretty bad if it's damaging the screen while doing that. I don't want to wait and see if it will disappear. If I do wait and it doesn't go away I'll be out $725 on a phone with a screen that'll constantly bug me.
Kinda funny, as I was looking at the photos I attached, I saw two rings... one in the photo, and the real one. Startled me when I first saw it.
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
That sucks, and it's not good that other people are having some issues as well. Good to hear that Expansys is honoring their agreements though
This is why I don't import anymore
RogerPodacter said:
I believe that mark is from the vacuum suction cup on the assembly line from the automated machine that handles positioning the display component. It technically should disappear over time, but I don't know how long.
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Click to collapse
Could well be spot on. I don't know if I'm imagining this, but I'm having more and more trouble seeing this ring on my display heh (had the phone for 9 days now).
RedBlueGreen said:
I didnt have the same problem as you but i had line banding or something on my one.. i had to replace it 4 times then noticed it overheated+smell coming from it.. so i just returned it and got my money back.
Just be aware that you might get another faulty phone.. If i was you i would wait till it comes out in the US.
Click to expand...
Click to collapse
Man, that's really unlucky! Knock on wood, I hope I don't get another bad one. However I'm not sure waiting will do me much good. History has shown me that branded devices tend to have a lot of crap on them and lack certain features at times, and I don't have as much time as I used to to keep up with the scene to make the phone operate better all the time. Also, I'm contract-free with unlimited data on AT&T, and I don't like being locked into contracts. This isn't my first non-US phone, though. I'm happy to pay the extra money so long as it means I don't have to sign a contract.
drleospaceman said:
This is why I don't import anymore
Click to expand...
Click to collapse
From the Expansys-USA thread, sounds like they'll ship the phone back to the UK to have it serviced for you if it ever goes bad. This doesn't sound uncommon, either, as I've had a friend here ship his JP Xbox 360 back to Japan to have it serviced (with a another friend's JP address), and another friend in Japan had his laptop sent back here to have it serviced. Also, there's always the chance a non-import one will be bad, too. Luck of the draw, I guess, and perhaps early-adopter woes. lol
Got my replacement on Saturday, been playing with it ever since to see if I could find any further problems. Definitely no circle this time around, and some of the vertical banding I saw on my old phone in the notification screen is gone, but now has some very slight horizontal banding. Not a deal-breaker tho, so this one's staying with me. Also, hard to tell but I think the yellow/dark left screen problem is present, but so slight I can barely detect it if it's there and not a trick of the eye.
Gotta thank Expansys-USA for their great customer service. I'll definitely order from them again.
-Tj- said:
I just took delivery of my SGS2 yesterday, and I gotta say I absolutely love this phone. Coming from an LG eXpo with WinMo 6.5 and never having used Android, it doesn't even feel like a phone. Plus with all the easy integration with my Google accounts, I've never had a smoother transition to a new device before. All this makes it all the more difficult for me to have to send it back...
I'm not sure if anyone else has encountered this problem, but it looks like my phone came pre-packaged with burn in or something in the form of a dark circle near the upper right side of my screen. I've attached some photos of what it looks like.
I noticed this abnormality in the first 10 minutes or so of using the phone while looking at some photos on my Picasa account. I almost feel like this phone could have been a refurb unit, or the screen was reused or something. In fact, there appears to be more substantial burn in than I can photograph, as there are several other places where I can see strange distortions. Most, if not all, only show up when the brightness is less than 100%. I'd thought maybe it was some widget that caused the burn in, but I haven't been able to figure out which one it could be.
Anywho, I've already arranged an RMA thru Expansys-USA, and they did so without even asking any questions after my email with photos of the problem. So far I've received amazing support from Expansys-USA and definitely recommend them. Also going to see if I can request a replacement sent before I send back this one so I won't be without a phone during the shipping time, something they mention is possible in the RMA email (though they do charge you for it, to be refunded once they get the defective unit back and inspect it).
Would be interesting to see if anyone else has this problem. If there's already another post on this subject, sorry about this new one... didn't see any when I searched tho.
Click to expand...
Click to collapse
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
Tj,
I too have this issue at the bottom left of my screen, But i donno how to go about it, should i go ahead and ask for a replacement?? what did u do
Hardly noticable though
I would have it exchanged for another if you can. I had mine exchanged, but since I went with the cheap option the whole ordeal took almost a month (slow shipping). My replacement doesn't have a defect, but it's possible I have the yellow tint problem others have been reporting. I don't see it tho, and if it's there it doesn't bother me.
Sent from my GT-I9100 using XDA Premium App
Who isn't going to send their nexus 7 in for exchange / repair ? I would probably have never noticed the screen issue if I wasnt reading the defect threads. I bet if you look hard enough you can find something wrong with anything. Right now the only issue is a slight raise on the left side on mine. There is no light bleed and no dead pixels or ghosting. I feel if I sent mine in and waited for however long it takes I'll get one back where the screen raise is fine and have a new issue like light bleed and dead pixels...
Thoughts?
Sent from my Galaxy Nexus using my mind.
x4sper said:
Thoughts?
Click to expand...
Click to collapse
Have you checked your screws?
http://forum.xda-developers.com/showthread.php?t=1781237
Yes many have concluded it as a temporary fix
Sent from my Galaxy Nexus using my mind.
Lol how do people find this stuff mines is barely raised on the left side not bad enough for me to take apart and tighten the screws.
I'm not doing an exchange I love this thing and not ready to part.
Sent from my Nexus 7 using Tapatalk 2
I checked my screws and found that they were loose and tightened them up, screen still barely sits above but solved the creak. I have 3 more weeks to tinker with it, my Gamestop said i can return it once the next batch comes in but if this fixed it i won't exchange it.
Yeah I'm not planning on returning it either. I have seen some videos that have a MAJOR raise on the screen. Mine is just a little bit and can easily be pushed back down if I want to. Other than that the tablet is perfect and I don't want to send it back and maybe get one with more dead pixels (only noticed one but et normal viewing distance I can't see its there) or ghosting or something else.
I do recommend you keep an eye on it and make sure not doesn't get any worse. I doubt it will, however I will be exchanging it if it does.
Sent from my Nexus 7
I think everyone's expectations for a $200 dollar tablet are too high.
I am perfectly happy with mine. I have a little screen raise, but haven't noticed any creaks. I will use it until something significantly better comes out, then i'll spend another 200 to upgrade it.
Phones with comparable specs (albeit a smaller screen) are in the ~$400 range (gnex).
Mine was fine for the first 5 days, but has now started to lift. It sounds like double-sided tape coming unstuck. It's only raised about 0.5mm above the frame on the left hand side though, so I don't intend to return it unless it gets a lot worse, or it begins to affect other things (e.g. dust getting in, or digitiser playing up).
May yet return mine for ghosting, though doing a full discharge of the battery MAY have cured that issue (fingers crossed).
Why can't I get through Googles own support site to do a rma on my Google device? Wtf
Because everyone and there mother has flooded them for RMAs :/
Sent from my Galaxy Nexus using my mind.
Im thinking about sending my nexus 7 because of a yellowish tint on one of the corners when viewing pure black. But I am afraid of getting one with worse issues like the raised bezel or dead pixels.
Sent from my HTC Sensation using xda premium
If I only had the slight screen rise I would probably keep it, but I have a creak on the right that is loud and driving me nuts. Sadly, everything else seems perfect - hopefully my next one will be truly flawless...
I'm not. My Nexus 7 looks very well made, and in perfect shape. I've had it for 24 hours.
Is their support 24 hours? I've been busy and finally called. I've been on hold for about 10 minutes and it seems like they're open...
Yea I wasn't going to originally but after the screwdriver fix did nothing, and its basically like a creaky teeter totter on the left and right sides, I decided I should probably RMA. I love the tablet tho. I've used it A LOT since it arrived. It's amazing.
I have a very slight screen raise issue and I have requested to get a replacement, and depending on the condition of the replacement I'll either keep the new 1 or keep the old 1.
AaronDC19 said:
I have a very slight screen raise issue and I have requested to get a replacement, and depending on the condition of the replacement I'll either keep the new 1 or keep the old 1.
Click to expand...
Click to collapse
You can do that? I just figured Google would force you to ship the first one back, even if the second one was worse...
Keeping mine, no reason to return for such a silly non issue. Doesn't effect the use of the tablet at all.
Sent from my Nexus 7 using Tapatalk 2
x4sper said:
Who isn't going to send their nexus 7 in for exchange / repair ? I would probably have never noticed the screen issue if I wasnt reading the defect threads. I bet if you look hard enough you can find something wrong with anything. Right now the only issue is a slight raise on the left side on mine. There is no light bleed and no dead pixels or ghosting. I feel if I sent mine in and waited for however long it takes I'll get one back where the screen raise is fine and have a new issue like light bleed and dead pixels...
Thoughts?
Sent from my Galaxy Nexus using my mind.
Click to expand...
Click to collapse
Me, because both of my Nexus 7s are free of this, or any defects.
Same here. My left side of the screen sticks up a tiny bit, I'm waiting for a replacement but if the next one is worse ill just keep this one and try the washer fix or live with it. I still think it's a great tablet, especially for the price. I'll take this over an ipad costing hundreds more any day.
Sent from my Nexus 7 using xda app-developers app
I had one with screen raise ... otherwise great. I don't want the hassle of endless refund cycles.
So, for new (or recent) orders from the Play store which I am assuming is the fastest clearing channel... do they still have the screen lift problem.
i.e. has the hardware been rev'd yet ? Anyone with a recent delivery know....
I just got my replacement today. I don't want to speak too soon but it's been out of the box for about 2 hrs and hey it looks fine right now. I'm gonna charge it and use it a little and see if anything pops up so to say and I'll update later tonight.
Edit: I wish there was a way to tell the hardware revision if there is one at all. I might crack these both open before I send my other one back and see if I can spot any differences.
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
miketoasty said:
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
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Click to collapse
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
TokesKB said:
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
Click to expand...
Click to collapse
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
Got my second unit Wednesday. It has screen lift as well.
I would definitely advise against buying retail, but I think Google can be trusted. I'm just going to hold onto this defective one for a month or two. Then I'll ask for a replacement.
No regrets, although I was pretty miffed about opening a new one with the same flaw when it happened.
miketoasty said:
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
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Click to collapse
Did I say it would bork the device....no. If you want to use it with the screen lift good for you.
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
i got a cherry 87 buick I would like to sell you
Maybe your right, my touchscreen stopped working after use and the screen lift. I guess I should have kept it
I bought mine retail from Office Depot on 7/17 and haven't had a single problem with it.
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
charco83 said:
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
Click to expand...
Click to collapse
Careful with buying in store. It may not be considered a fault (for the reasons expressed elsewhere in this thread) and if you do not have UK DSR law then you may not be able (allowed) to make a return. I wouldn't fancy my chances in CPW or Currys of doing a return if the device is functioning (but just not quite flush).
Most UK retailers allow you to return for simply not liking the product. In Tesco the guy told me it didn't matter if it was faulty as it was within their X days return. They'll be selling them in store in a couple of weeks apparently.
tribestos, fail to see how OCD relates to finding a fault on a piece of hardware. It's not like people are obsessively looking for faults. The screen isn't supposed to lift but it does. That's a design flaw.
So somebody must be taking the hit for all the returns... is it the retailer or do they just return the units back to the manufacturer and not pay for the duff ones ?
deaglecat said:
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
Click to expand...
Click to collapse
The replacement 7s poll has gotten sunnier, although people are voting prematurely. Also, it's not public, but I don't think many would tamper with it.
Although I have not seen a unit without this defect, there are at least a few posters there who should know exactly what to look for and haven't found any separation in their replacement whatsoever. That's a good sign, and that poll was pretty ugly last Wednesday, so the vast majority of respondents since then have been ticking perfect.
As for when this flaw will be officially dealt with, probably never. But don't hold that against Google. They can make right by rooting out the manufacturing flaw and dealing with unsatisfied customers on an individual basis. No need for any headlines.
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
Ravynmagi said:
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
Click to expand...
Click to collapse
Wow that is brilliant news... assuming that the CS adviser was being honest.
tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You have that choice. But when I spend my money on something I expect it to be built w/o flaws. Hope the glass dont fall out on you when the screws get to lose! Oh you wont care tho it will still be irrelevant right?
deaglecat said:
Wow that is brilliant news... assuming that the CS adviser was being honest.
Click to expand...
Click to collapse
Yeah, I hope she wasn't blowing smoke up my butt. That happens too. But I figure with the 16GB Nexus 7 suddenly returning to the Play store and the CS telling me this, it's hopefully correct.
So, my question is, will the screen separation issue get any worse? The left side of my screen is slightly creaky, but it honestly doesn't bother me that much, and that is the only issue. I don't feel like going through the process to get it replaced, and as long as things don't get any worse, I'd really rather just keep the device I have considering I got it set up nice and pretty and installed an Xtremeguard on it.
I tightened the screw underneath, but I don't feel thrilled about tearing out any padding or exposing my N7 to extreme heat to reset the glue either, so I'm just going to leave it as is.
Also, if it does get worse, say half a year down the road, will I still be able to exchange it under the manufacturer's warranty, considering it is a defective product?
Thanks for the input in advance.
yes it does ge worse .. Mine is alot worse now then it was when i got it . Now goggle is giving me a run around in returning it .. They sent me a link to buy another one. With all the people having this issue i do not want another tablet with the same issue. After enough complaints they told me i can sent it back wait for a refund - restocking fee and reorder . or send it back and they will cross ship if i let them charge me again.
i say good luck either way it takes a month to get the money back . or a new tablet from what i have been reading on this and other forums .
My N7 has slight screen lift on the left, thus far I've done nothing to address it and it hasn't gotten any worse. It's been in a cheap folio case the majority of the time which seems to put some pressure on that side which may be preventing it getting worse, as others have reported that it does get worse over time.
I think it's down to personal preference, I didn't particularly want to go through the RMA process for a minor issue that doesn't seem to be getting worse (especially considering the extent of the issues others have faced). I may do the same and try to exchange it a few months down the line when these issues have been ironed out (or the quality control at Asus improves), it should still be covered under the warranty but as the N7 hasn't been out that long I don't think anyone has personal experience of it yet.
erica_renee said:
yes it does ge worse .. Mine is alot worse now then it was when i got it . Now goggle is giving me a run around in returning it .. They sent me a link to buy another one. With all the people having this issue i do not want another tablet with the same issue. After enough complaints they told me i can sent it back wait for a refund - restocking fee and reorder . or send it back and they will cross ship if i let them charge me again.
i say good luck either way it takes a month to get the money back . or a new tablet from what i have been reading on this and other forums .
Click to expand...
Click to collapse
I have been assured by several reps that there will be no restocking fee for defective units, and that any amount of lifting is a legitimate defect.
They're probably just required to mention the possibility of a restocking fee when handling any return request, which can be confusing.
Hopefully the reps I spoke with were right and you just got a bad one, rather than the other way around.
I did discover lift on mine. It was sitting on a pile of book and was eye level when I noticed I couldn't see the middle section of the bezel on the left hand side. Turns out the middle section of the screen is on the same level as the bezel. It's not sticking out above the bezel, and when my folio case arrives I highly doubt i'll be taking it out a lot, so i'm honestly not too worried about it. Chances are, i'll end up buying the next Nexus tablet that comes out so I don't think it'll cause too many problems between now and then. Just gonna ride it out. Don't really feel like going through all the RMA hassle over a little lift. And who knows, I could very well end up with a tablet that's in even worse shape, lol. No biggie for me. And as always, nothing a little duct tape can't fix! (kidding, kidding)
I have a very slight lift also and haven't tried any fix method yet. Mine hasn't gotten any worse with heavy use in the last 2 weeks.
sublimeAndEtc said:
So, my question is, will the screen separation issue get any worse? The left side of my screen is slightly creaky, but it honestly doesn't bother me that much, and that is the only issue. I don't feel like going through the process to get it replaced, and as long as things don't get any worse, I'd really rather just keep the device I have considering I got it set up nice and pretty and installed an Xtremeguard on it.
I tightened the screw underneath, but I don't feel thrilled about tearing out any padding or exposing my N7 to extreme heat to reset the glue either, so I'm just going to leave it as is.
Also, if it does get worse, say half a year down the road, will I still be able to exchange it under the manufacturer's warranty, considering it is a defective product?
Thanks for the input in advance.
Click to expand...
Click to collapse
Return it. Seriously. Once you get a replacement, it will be worth it.
erica_renee said:
yes it does ge worse .. Mine is alot worse now then it was when i got it . Now goggle is giving me a run around in returning it .. They sent me a link to buy another one. With all the people having this issue i do not want another tablet with the same issue. After enough complaints they told me i can sent it back wait for a refund - restocking fee and reorder . or send it back and they will cross ship if i let them charge me again.
i say good luck either way it takes a month to get the money back . or a new tablet from what i have been reading on this and other forums .
Click to expand...
Click to collapse
Wow that's definitely not something I wanted to hear. I've noticed, literally, a hairline life on the left side and was hoping to leave it as is since everything else seems OK. How long did it take for yours to become noticeably worse, by the way?
Mine is same since I got it and its been more than 3 weeks and I am a heavy gamer but no difference from day one.
Sent from my Nexus 7 using xda premium
Yes, does get worse. Its a great tab, return until you get the perfect N7!
Even if it doesn't seem bad now, in 3 months, who knows what could happen.
Sent from my Nexus 7 using xda app-developers app
Have you tried removing the screws completely then screwing them back in? That's what fixed mine.
Sent from my Nexus 7 using xda app-developers app
According to what I have read online, this seems to be a normal behavior for AMOLED screens. But coming from a NEXUS 5 with LCD screen, the tint shifting with changing angles is really jarring at times. I've asked for a replacement and it is coming next week. Has anyone gotten a replacement recently and still seeing this issue with their screen? Perhaps the latest batch has solved this issue or at least made it better? My current 6p has a manufacturing date of 10/29. If the replacement refurbished phone is even worse, can I tell Google to take it back instead of sending the phone I have now and start another RMA? Thanks in advance for your input.
Do you have a screen protector installed? It would cause this issue also in Android N you can adjust the screen RGB to satisfy to your likings. I bet the phone you get will be the same you just are not used to amoled and need to adjust it to resemble LCD.
matt1515 said:
Do you have a screen protector installed? It would cause this issue also in Android N you can adjust the screen RGB to satisfy to your likings. I bet the phone you get will be the same you just are not used to amoled and need to adjust it to resemble LCD.
Click to expand...
Click to collapse
I do have a plastic screen protector on the screen. I dont know how Android N will solve the tint shifting from blueish to pinkish when moving the phone slightly in any direction. I'm hoping the replacement phone will solve this issue or at least make it less noticeable. My brother's Note 4 isn't as extreme as my 6p when it comes to the tint shifting issue.
triplettt said:
I do have a plastic screen protector on the screen. I dont know how Android N will solve the tint shifting from blueish to pinkish when moving the phone slightly in any direction. I'm hoping the replacement phone will solve this issue or at least make it less noticeable. My brother's Note 4 isn't as extreme as my 6p when it comes to the tint shifting issue.
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Click to collapse
I'm willing to bet it's the screen protector causing that issue that's what they do. Try pulling it off and check then. I use a glass screen protector it does this slightly I guess but it's because I put a piece of glass over my screen. It's an amazing phone once you adjust RGB to your liking I'm sure you'll be happy and higher end screen protector's may limit this issue almost obsolete but you'll always get slight reflection issues.
I've raised an RMA request today as the top two thirds of my screen have a pink hue and the bottom third doesn't, and also seems noticeably brighter.
I noticed this issue straight away before I was aware of the numerous threads on the internet discussing it.
I have had many phones with amoled screens before and have never experienced this.
I love the phone though and if my RMA phone is worse, I'll send it back and keep this one. When I asked the Google guy about this, he just said to email him and let him know I was doing it and he would instruct what to do so they knew which phone to expect back.
My current phone is also an October 2015 handset.
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matt1515 said:
I'm willing to bet it's the screen protector causing that issue that's what they do. Try pulling it off and check then. I use a glass screen protector it does this slightly I guess but it's because I put a piece of glass over my screen. It's an amazing phone once you adjust RGB to your liking I'm sure you'll be happy and higher end screen protector's may limit this issue almost obsolete but you'll always get slight reflection issues.
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Are you sure because there are numerous threads online regarding this issue with or without any sort of screen protector. But I will peel off the plastic screen protector and compare it side by side with the replacement once it's arrived.
crash_194 said:
I've raised an RMA request today as the top two thirds of my screen have a pink hue and the bottom third doesn't, and also seems noticeably brighter.
I noticed this issue straight away before I was aware of the numerous threads on the internet discussing it.
I have had many phones with amoled screens before and have never experienced this.
I love the phone though and if my RMA phone is worse, I'll send it back and keep this one. When I asked the Google guy about this, he just said to email him and let him know I was doing it and he would instruct what to do so they knew which phone to expect back.
My current phone is also an October 2015 handset.
Sent from my Nexus 6P using Tapatalk
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Thanks for the info. Are you getting a brand new replacement phone or a refurbished one? Funny, how the rep told me that I must send back my current phone once I'd received the replacement because that is how the return/refund system is set up which doesn't make sense. I mean why would I want to return a phone that is better than a replacement phone? I wonder if anyone here has gotten a latest batch with a recent built date and still have this issue with his screen?
triplettt said:
Are you sure because there are numerous threads online regarding this issue with or without any sort of screen protector. But I will peel off the plastic screen protector and compare it side by side with the replacement once it's arrived.
Thanks for the info. Are you getting a brand new replacement phone or a refurbished one? Funny, how the rep told me that I must send back my current phone once I'd received the replacement because that is how the return/refund system is set up which doesn't make sense. I mean why would I want to return a phone that is better than a replacement phone? I wonder if anyone here has gotten a latest batch with a recent built date and still have this issue with his screen?
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The guy I spoke to was brilliant. I explained the issue and I could tell it wasn't the first time he'd heard it.
He offered a possible explanation that there could be glue which hadn't cured fully due to it being a new device. I then said I would hope there want still wet glue on a phone that was build in October 2015! Lol
I asked what would happen if I should get a replacement and God forbid it is worse and he said to just drop him an email and he would arrange for me to send the newer device back. Anything seemed possible and nothing was an issue.
Slightly off topic but I'm a firm believer that 100% perfection doesn't exist and to be honest this slight screen issue isn't a deal breaker for me as I do really like the phone. I've had a OnePlus 2 and a Nexus 5x in the last two months and both were nowhere near on par with the 6P.
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crash_194 said:
The guy I spoke to was brilliant. I explained the issue and I could tell it wasn't the first time he'd heard it.
He offered a possible explanation that there could be glue which hadn't cured fully due to it being a new device. I then said I would hope there want still wet glue on a phone that was build in October 2015! Lol
I asked what would happen if I should get a replacement and God forbid it is worse and he said to just drop him an email and he would arrange for me to send the newer device back. Anything seemed possible and nothing was an issue.
Slightly off topic but I'm a firm believer that 100% perfection doesn't exist and to be honest this slight screen issue isn't a deal breaker for me as I do really like the phone. I've had a OnePlus 2 and a Nexus 5x in the last two months and both were nowhere near on par with the 6P.
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I agree with you on the 6p. I really like it as well. Let's hope we both will get a replacement that is even better than the one we have right now! I'll keep you updated once I received the replacement. BTW, are they sending you a brand new one or a refurbished? I've read that refurbished are often better than new ones because they have been tested even more and often look like a new phone.
I've no idea mate to be honest? I may even cancel the RMA or just refuse the new one. I'm either getting used to the hue or it is sorting itself out the more I use the phone (if that is even possible?!)
My speakers on the phone are great and I have no other issues. I'd hate to get another phone that wasn't as good as the one I have!
How would you tell if a unit was a refurbished...?
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crash_194 said:
I've no idea mate to be honest? I may even cancel the RMA or just refuse the new one. I'm either getting used to the hue or it is sorting itself out the more I use the phone (if that is even possible?!)
My speakers on the phone are great and I have no other issues. I'd hate to get another phone that wasn't as good as the one I have!
How would you tell if a unit was a refurbished...?
Sent from my Nexus 6P using Tapatalk
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The refurbished units come in plain carbon boxes while the new ones come in retailed packaging. Also, on your RMA order confirmation, it would say if the unit is refurbished or not. I'm curious and hopeful that my replacement will be an even better unit so for that reason I will accept the delivery. You can always send it back if you dont like it at no cost to you.
crash_194 said:
I've no idea mate to be honest? I may even cancel the RMA or just refuse the new one. I'm either getting used to the hue or it is sorting itself out the more I use the phone (if that is even possible?!)
My speakers on the phone are great and I have no other issues. I'd hate to get another phone that wasn't as good as the one I have!
How would you tell if a unit was a refurbished...?
Sent from my Nexus 6P using Tapatalk
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Hi mate...did you get your replacement phone yet? I got mine today. It has a manufacturing date of 10/25 which is a few days before my current phone. The screen is brighter and the hue is more of a blueish white. It is definitely "cooler" than my current device which has a yellowish tint to it. The replacement phone shows white background better and more realistic. Most importantly, the shifting tint is less noticeable when I move the phone. Unfortunately, the speakers seem not as loud as my current phone. But I will keep the replacement and will be sending the current phone back to Google. I hope you got a good replacement device as I did!
I cancelled my RMA in the end and stuck with the original device. The pink hue has seemingly rapidly dissipated the more I've used the phone and had the screen on. I'm not sure if this is possible but I have read about people advising to give the screen a week or two of use to "settle"?
I can't really see what I was originally seeing, and that is when deliberately trying to reproduce the effect using a screen testing app, as opposed to me getting used to the effect in general use and not noticing it.
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