Can't connect to a PC? - Nexus 6P Q&A, Help & Troubleshooting

Hey y'all!
So far I'm loving this device but I have recently learned something that is quite irksome. I have done some quick Google-fu and haven't found a solution to this problem so hopefully you guys can help me out!
When I connect my 6P to my desktop, it installs the drivers, but it won't show up on my computer. I can't access any of the data. It charges but no actual transfer. I have changed the setting to MTP, tried installing new drivers, Android Debugging toggled (adb push works oddly enough), installing Google drivers, but nothing seems to work!
Also to note: My brother's Nexus 6 won't connect, and neither will my other brother's OnePlus One. It makes me think it has something to do with standard Android devices? I'm not sure.
I'm on Windows 8.1 FYI. Lemme know if you guys need anymore information!
Thanks in advance!

Try another PC, may be your PC has some issues.
Sent from my SM-N920C using Tapatalk

Sounds computer related. I would uninstall all your Google, android, and whatever looks obvious drivers them restart your computer. Then reinstall Twrp drivers. Best of luck
Sent from my Nexus 6P using Tapatalk

It may be PC related but on marshmallow (6p at least) it asks you if you want to use it as file transfer device ,transferring pictures ,charging and all that jazz. Maybe you didn't see that screen on the phone?
Sent from my Nexus 6P using Tapatalk

Pull down the notification bar, and click on the notification which says something like, "38%, charging" or somesuch.. that will allow you to the change the USB mode to allow file transfers.

The default option is to charge, make sure you change it to MTP. This is a thorn in my side as I want the default option to be file transfer!

Can not connect nexus 6p to computer
I have turned on de bugging and set by usb connectuon to MTP from the default charge selection but I still can not get my computer to see the phone storage. When I plug into my computer it will install the drives even make the tone that its connected but I can not see the device under my explore? HELPPPPPP

I had to change it to PTP then back to MTP and disconnect and reconnect it to get MTP to work at all, just FYI.

I had to use my laptop just to be able to access files on the phone. For some reason my main desktop does not want to recognize the 6p, even after troubleshooting drivers etc.

You might want to check out this thread http://forum.xda-developers.com/nexus-6p/help/usb-storage-windows-t3244905/page2#post63750876, discussion has already been progressing.

Great Advice. Pulling down the notification bar. Mega cool
rohandhruva said:
Pull down the notification bar, and click on the notification which says something like, "38%, charging" or somesuch.. that will allow you to the change the USB mode to allow file transfers.
Click to expand...
Click to collapse
This post helped me figure out what I needed to do. Many thanks:highfive:

I had this problem and just needed to quickly transfer a couple of movie files to my laptop. Without getting too deep into what is obviously some sort of Marshmallow compatibility thing, here's what worked for me...
Switched to PTP and another set of drivers installed after which "Internal Storage" was recognized and I was able to access all contents of both "DCIM" and "Pictures" folders.
Then, using Explorer I simply moved the files I wanted to transfer to the "Pictures" folder and proceeded with my original intent. Problem Solved
Sent from my Nexus 6P using XDA-Developers mobile app

Related

Any tips on mounting this thing in win7 x64?

It seems like a craps shoot for me if windows will recognize it... hell sometimes my notification bar tells me usb is connected but doesn't give me options to turn it on or off... and this is all with USB set to mass storage... is there possibly something I am doing wrong?
Like sometimes it hooks up without any issues, other times windows sees it, but after a few minutes says its failed to install a MTP USB device, so I have tried pointing it at the location where the sammy USB drivers were installed but nothing... I have tried uninstalling/reinstalling the drivers and manually switching them to other random things...
sometimes a reboot of the comp works it out, but other times it doesn't... I have the feeling I am just missing something...
Same here, except i'm on WinXp SP3. Get USB connected icon in notification bar of Vibrant, but windows task tray says failed to install device.
Looks like iffy drivers to me. Since samsung apps isn't available in the US yet, is there somewhere else we can get Kies?
The file you want for Windows 7 x64 is called GalaxyS_64.zip - worked perfect for me. Can't remember where I downloaded it from, though... uploading it now.
Edit: Here's the file you want.
http://www.filedropper.com/galaxys64_2
gordon.mott said:
The file you want for Windows 7 x64 is called GalaxyS_64.zip - worked perfect for me. Can't remember where I downloaded it from, though... uploading it now.
Edit: Here's the file you want.
http://www.filedropper.com/galaxys64_2
Click to expand...
Click to collapse
That's the same thing I have tried installing a few dozen times before... still won't work.
There are multiple notifications you have to deal with on the phone. Took me a while to figure it out, too.
First you have to pick the mode you connect to W64 in (Mass Storage), then you actually have to mount the internal memory and card as drives for W64 to see them. This is all in the Notification bar on your phone. Just because you see the USB icon does NOT mean you are supposed to be connected.
THEN you get the "What do you want to do with this?" from Windows.
I got so tired of all the confirmations I just installed Dropbox. Now if I want a file on the phone I just drop it into my Phone Stuff directory and pick it up on my phone. No USB cable, no WiFi, just grab it and go.
If you're looking to xfer over a big batch of media files there is DoubleTwist and several other apps like it that will do so over WiFi.
Col.Kernel said:
There are multiple notifications you have to deal with on the phone. Took me a while to figure it out, too.
First you have to pick the mode you connect to W64 in (Mass Storage), then you actually have to mount the internal memory and card as drives for W64 to see them. This is all in the Notification bar on your phone. Just because you see the USB icon does NOT mean you are supposed to be connected.
THEN you get the "What do you want to do with this?" from Windows.
I got so tired of all the confirmations I just installed Dropbox. Now if I want a file on the phone I just drop it into my Phone Stuff directory and pick it up on my phone. No USB cable, no WiFi, just grab it and go.
If you're looking to xfer over a big batch of media files there is DoubleTwist and several other apps like it that will do so over WiFi.
Click to expand...
Click to collapse
Well I am installing dropbox because this is getting ridiculous... after a fresh flash it mounted once, then after that it wouldn't ever again. I tell it to mount to my computer and everything, but the computer just shows an icon that it is trying to install the drivers and never does... Come on samsung, stop being so proprietary...
Wow guys I didn't have any problems at all. USB Mass Storage worked the first time and it keeps working. Where I encounter problems is when I set it to USB Debugging then it doesn't get recognized.
ETA: I'm on Windows 7 x64 with all the current updates.
My windows is 32bit XP, but try this trick i've discovered, may be it will help. Say into voice dialer "Open SD card" -> check "Enable USB mass storage". Let's know how it works
Hey Degeneration, you can also install the Android SDK.
Unfortunately I can't post external links until I'm validated by a mod, but if you google "screenshot vibrant" (w/o the quotes) it should be the top link.
The domain is know your cell dot com and it has links to the Android SDK and the Java SE SDK in the instructions to take screenshots of your Vibrant.
I personally think you should try this because your phone may be defective. I'm running W7-64 Pro and didn't have to do anything to get the phone and the PC to see each other.
Wow I had no idea people were having this issue. I'm running Win 7 Ult. x64 and for me it was just plug in and go. When I was rooted on my G1 I had a similar issue but using USB Debug and the Android SDK fixed that. hope you get it figured out.
Yeah I'm on win7 and I installed the drivers and plugged in the phone and was good to go
Sent from my Samsung Vibrant using XDA App
I installed the drivers before ever plugging the phone in. I also have had SDK, adb, and Odin3 ready before plugging it in. When I first got it I immediateness set it to mass storage and didn't have a problem. Then when I started messing with it more I started having trouble every once in a while with it mounting, to the point that now it works every once in a while, mostly right after a fresh flash. Personally I think it's a combo of both the phone and the computer doing crap, but it's pretty lame. I don't even remember installing drivers for my G1, and definitely nothing else and I never had an issue with it. I don't see why samsung can't kiss a little butt or pay a little money to have windows recognize the phone and be able to install the drivers from the net. Now if the problem was just for people messing with their phones it would be one thing, then it's on me. But last night I was running stock again and it only worked the first time it connected, but I forgot to switch to mass media so I disconnected, switched, reconnected, and nothing. Tried switching back and same thing...
Constantly just keep getting told at best that windows failed to install an MTP (or whatever, I just closed the thing in the notification area and when I tried reconnecting the USB cable I got the phone just telling me USB is connected but giving no options) device failed to install...
bah... oh well

[Q] Fascinate not appearing as USB drive when mounted

Hi folks, have a problem with my fascinate, I can connect it with QPST fine, however when I use the top pulldown menu, and touch
"USB Connected - Select to copy files to and from your computer"
it gives me the option to 'Mount' which I choose, however then it doesn't appear as a USB drive on my computer (Windows 7). So, I can't get it to connect as USB drive accessible through Windows.
I have an HTC incredible also, and when I do the same options, it will immediately pop up as 2 new drives in Windows (one for SD and one for internal memory). SO, it works for my Inc, but not for my Fascinate. A few possible reasons I am guessing may be:
1) Drive letter conflict with inc/fascinate
2) Some type of driver conflict
anyways, like I said I can connect to my fascinate with QPST/QXDM/CDMA Tools, so I know the USB cable works fine. I've tried it on several computers now, my 2 office ones and my laptop, and all similar results (no USB drive showing when mounted). FWIW I also at some point messed with drivers on these other computers too. However, I did also try uninstalling Samsing drivers, and reinstalling (did not solve the problem).
Ok, if you need more info I will be happy to provide, and any help is much appreciated, thx
-Squarepusher
Can you go to your device manager and tell us what it shows up As there when you plug it in?
Sent from my SCH-I500 using Tapatalk
rm2011 said:
Can you go to your device manager and tell us what it shows up As there when you plug it in?
Sent from my SCH-I500 using Tapatalk
Click to expand...
Click to collapse
Hey rm2011. Sure thing, thanks. It is show up under 'Unspecified' and ...
I just figured out my problem. I had the device setup under "Dial Up Networking" for QPST use. That is an either or option with mount for USB storage (not both)
so, thanks working now
i know its been awhile and i have the same thing. but mine say unknown device. its ok when i hu my other phone same model(fascinat)

[Q] USB connection issues

Want to start this by saying I'm pretty sure this is a pc issue rather than phone issue, I've had similar problems with every android I've owned. I installed drivers through the Nexus 4 toolkit and the tutorial by thesmokingandroid, my PC doesn't even acknowledge the phone. I get the beep when it connects and disconnects but the phone doesn't show up anywhere like my computer or device manager at all. Like I said my older phones would connect most of the time but almost always randomly disconnect/connect. I feel like it's likely a driver thing, never had problems with my iPhones or other things like mouse or keyboard. Is there a way other than a clean windows install to just clean my pc of any android related things like SDK or drivers? Also it's a custom built pc with 5 ports running win7, no ports will work. I added an in tower sd hub and feel like the problems might have started around then but I'm not sure on that. Any suggestions would be nice, not being able to connect my phone is an issue with no removable memory...
edit: Wanted to add that sometimes when I only have my mouse, keyboard, and Xbox controller connected I get those little connect/disconnect beeps at random and the bubble that says this device can perform faster. I'm pretty sure my ports are 2.0 too but I'm not sure how to check that.
Sent from my Nexus 4
I having the same problem. When I'm in fastboot mode my pc doesn't show my phone but when my phone is powered on it shows up on my pc. Anyone know what I'm doing wrong?
Anyone? I'm ready to try reinstalling Windows but would really like to know if there's something a less time consuming I could try first. I can't root or anything so I'm going to have to try something soon.
Same thing happens to me a couple days ago.
My laptop recognized the phones, but it showed nowhere in Device Manager. Adb could see my phone, but as soon as I went to bootloader, my laptop said An USB port is unrecognized
SOLUTION: I use Nexus Root Tool Kit and Google NExus 4 Tool Kit to REMOVE the nexus 4 driver, everything related to nexus 4 is removed. I only used these tools to uninstall the driver, not to install them.
Then I turned off the Windows 7's Automatic Update Driver by Window Update (or some similar names). This is important, because the driver that windows install autimatically doesn't covery the Bootloader Driver. I dont remember how exactly I turned the Automatical Diver Update off. Maybe when the popup "unrecognized USB" appear, I pressed it and there was an option to do that. Or you can search google.
A link to turn the Windows 7 Automatic Driver Installation: http://www.sevenforums.com/drivers/82054-turn-off-windows-7-automatic-driver-installation.html
Restart my computer after that. THen download driver from this http://forum.xda-developers.com/showthread.php?t=2010312 ONly the driver.
THen Install it from DEvice Manager by plugging my phone again.
Finish.
I had the same issue,here's the fix:http://forum.xda-developers.com/showthread.php?t=2036400
In my case,there was no wpdmtp.inf file in windows/inf,hence device wasnt recognised.
I'll give that a shot when I get home thanks.
Sent from my Nexus 4
wareju said:
I'll give that a shot when I get home thanks.
Sent from my Nexus 4
Click to expand...
Click to collapse
Yeah, what causes so much trouble for me is the Windows-7-automatic-driver-installation. It helped me sometimes, but not with the NExus 4 :|

Nexus 4 is not recognized by computer

Hello.
Three weeks ago my Nexus 4 is recognized by my three computers (work, home and friend) like a drive. Now it is not anymore recognized by friend 's computer: I hear the sound of connection but no change in file manager. However it works fine on two other computers (home and work). In addition the Nexus 4 of my friend is always recognized by these three computers.
I tried to install N4 drivers on Friend 's computer. No change, my Nexus 4 is not recognized by friend's computer. I tried the debug mode too. No change. And the nexus 4 of my friend works on the three comptuters. Very frustrating .
These two Nexus 4 is updated with 4.2.2, in stock rom, not rooted, 16Go, v11.
Does someone could help me to solve this problem without saving my data and then restoring to factory values?:highfive:
Thanks.
I forgot to write that i used only one usb wire on the same usb port. To be sure that the problem is not the wire or the usb plug.
Do you currently have USB Debugging turned on? Turn it off and see what happens...the reason I say is that my work PC can either see is as MTP with USB Debugging off or through adb with it on - not both.
My Windows 8 Pro laptop at home works fine for both at the same time...worth checking out
Maybe try to uninstall the driver using the device manager?
Sent from my Nexus 4
EddyOS said:
Do you currently have USB Debugging turned on? Turn it off and see what happens...the reason I say is that my work PC can either see is as MTP with USB Debugging off or through adb with it on - not both.
My Windows 8 Pro laptop at home works fine for both at the same time...worth checking out
Click to expand...
Click to collapse
nhatters said:
Maybe try to uninstall the driver using the device manager?
Thanks for your answer. I will try your solution today. But I don't understand why the other nexus, unlike mine works fine on every computer.
Sent from my Nexus 4
Click to expand...
Click to collapse
Envoyé depuis mon Nexus 4
EddyOS said:
Do you currently have USB Debugging turned on? Turn it off and see what happens...the reason I say is that my work PC can either see is as MTP with USB Debugging off or through adb with it on - not both.
My Windows 8 Pro laptop at home works fine for both at the same time...worth checking out
Click to expand...
Click to collapse
nhatters said:
Maybe try to uninstall the driver using the device manager?
Sent from my Nexus 4
Click to expand...
Click to collapse
Thanks i will try your solutions tomorrow. But these solutions doesn't explain why one Nexus 4 works on the friend 's computer and the other Nexus 4 doesn t work: same wire and same usb plug.
I plugged the nexus on my computer. And I unistalled the driver of nexus in my device manager unplugged and plugged again the nexus. And then let windows recognize the nexus and install his own compatible driver. Thanks nhatters.
The problem was that for run application named carbon I had to install in computer first the adb driver and carbon for computer. And this driver does not recognize my nexus which have not carbon (for mobile install).
i had the same problem few minutes ago .. i just turned USB Debugging on and voila the PC detected my nexus 4.
Aha i had the same problem i just lowered the notification shade selected usb device n selected camera option and reverted back to the media transfer and that fixed it
I am having the same issue but nothing seems to work and I dont even hear the connection sound in windows. I've tried uninstalling and installing drivers with sdk, device manager, and the other thing in windows which is callew dew I think and nothing no success, also I have tried to disable usb sebugging and mtf media storage and nothing. Is the only thing left to is buy a new micro usb cable?
juan_carlos__007 said:
I am having the same issue but nothing seems to work and I dont even hear the connection sound in windows. I've tried uninstalling and installing drivers with sdk, device manager, and the other thing in windows which is callew dew I think and nothing no success, also I have tried to disable usb sebugging and mtf media storage and nothing. Is the only thing left to is buy a new micro usb cable?
Click to expand...
Click to collapse
Same problem for me on Windows 7. I have tried everything - different cables, different ports, enable/disable USB debugging. Even uninstalled drivers etc. It is getting detected on Windblows and is showing up in the taskbar as an USB device with a green mark. But it is not showing up as a drive or the MTP device. Frustrating to no end!
im gonna try to research in microsoft website which drivers are not originally installed in my computer and delete all the wird ones maybe some other driver from another hardeare like another cell phone or something is interfering. Hope I dont delete something that will make my computer not work right.
Same here, I can no longer transfer any files on to my Nexus 4 anymore. I'm using a PC and it no longer reads it. Only fast boot and adb on recovery works.
Sent from my Nexus 4 using xda app-developers app
reiko09 said:
Same here, I can no longer transfer any files on to my Nexus 4 anymore. I'm using a PC and it no longer reads it. Only fast boot and adb on recovery works.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
It's not the same because I've tried adb and nothing. Your problem can be fixed by modifying google drivers. In the other hand I tried a friends nokia phone with same usb cable and started installing drivers right away.. Mine does nothing, not even a connection sound just charging. so It's not the cable. I'm starting to think the micro usb port got damaged or something really wrong with the rom but still I've tried to see if reseting the phone works and nothing.
Seems like its an issue with 4.2.2. Since last week my N4 was acting very strange. when I connect to my pc; It would connect and disconnect every second. After checking in Device Manager; my Nexus 4 was listed under SAMSUNG Android Phone . I end up uninstalling it (plus check delete driver software). Then I rebooted my computer. It reinstalled the driver and now its working. Thought my wire was broke.
This worked for me, it shall work for everyone else
Open the start menu and type in device manager and click on it, it should npbringba window up. Now at the stop it should say android device or something similar, drop down that section and right click to delete "Google ADB Interface" which was for me should be for you also. After make sure you check the box in the confirmation to delete the driver. Reboot your PC plug in your device and enjoy!!!

Windows 10 connection

Hi all
Got my shiny new nexus 6p, connected it to my computer to transfer files etc and i get diddly squat! (nothing happens).
A quick google search suggests enabling developer settings, installing drivers etc but again nothing works.
PTP I think works but I want MTP does not. Using Airdroid at the moment but tranfering things take an age.
Can anyone help/advise?
The default USB connection type is "Charging". Have you tried to drop down notification shade and select file transfer?
Elnrik said:
The default USB connection type is "Charging". Have you tried to drop down notification shade and select file transfer?
Click to expand...
Click to collapse
Yes there are two MTP is the one that SHOULD work for transferring files, but that does nothing. PTP actually shows as a drive/disc on my laptop but it does not allow transferring files.
Seriously i cant be the only one with this issue, unless im doing something very stupid.
http://developer.android.com/sdk/win-usb.html
Grab the latest USB driver?
I'm just throwing stuff out there hoping it helps.
Elnrik said:
http://developer.android.com/sdk/win-usb.html
Grab the latest USB driver?
I'm just throwing stuff out there hoping it helps.
Click to expand...
Click to collapse
Thanks it was kinda a driver issue.
got it sorted through here:
http://www.howtogeek.com/195607/how...evice-to-show-up-in-file-explorer-if-it-isnt/
Needed to change the driver from PTP to MTP and voila it worked.
shohid1234 said:
Thanks it was kinda a driver issue.
got it sorted through here:
http://www.howtogeek.com/195607/how...evice-to-show-up-in-file-explorer-if-it-isnt/
Needed to change the driver from PTP to MTP and voila it worked.
Click to expand...
Click to collapse
:good:
Awesome!
Sent from my Nexus 6
It is nightmare to recognise it to Windows 10 14393 LTSB version.
Tried everything MTP not showing as Nexus 6P, adb and fastboot are working but no file transfer.
Quite odd. I have not had any issues connection my 6p to windows 10. I am on version 1607 build 14393.321. Plugged up and worked. I did read though that some have had the wrong driver installed if they had a Nexus 5...
You need to enable developer mode on the phone and allow usb debugging. Really frustrating but worked after applying these settings on the phone.

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