Windows 10 connection - Nexus 6P Q&A, Help & Troubleshooting

Hi all
Got my shiny new nexus 6p, connected it to my computer to transfer files etc and i get diddly squat! (nothing happens).
A quick google search suggests enabling developer settings, installing drivers etc but again nothing works.
PTP I think works but I want MTP does not. Using Airdroid at the moment but tranfering things take an age.
Can anyone help/advise?

The default USB connection type is "Charging". Have you tried to drop down notification shade and select file transfer?

Elnrik said:
The default USB connection type is "Charging". Have you tried to drop down notification shade and select file transfer?
Click to expand...
Click to collapse
Yes there are two MTP is the one that SHOULD work for transferring files, but that does nothing. PTP actually shows as a drive/disc on my laptop but it does not allow transferring files.
Seriously i cant be the only one with this issue, unless im doing something very stupid.

http://developer.android.com/sdk/win-usb.html
Grab the latest USB driver?
I'm just throwing stuff out there hoping it helps.

Elnrik said:
http://developer.android.com/sdk/win-usb.html
Grab the latest USB driver?
I'm just throwing stuff out there hoping it helps.
Click to expand...
Click to collapse
Thanks it was kinda a driver issue.
got it sorted through here:
http://www.howtogeek.com/195607/how...evice-to-show-up-in-file-explorer-if-it-isnt/
Needed to change the driver from PTP to MTP and voila it worked.

shohid1234 said:
Thanks it was kinda a driver issue.
got it sorted through here:
http://www.howtogeek.com/195607/how...evice-to-show-up-in-file-explorer-if-it-isnt/
Needed to change the driver from PTP to MTP and voila it worked.
Click to expand...
Click to collapse
:good:

Awesome!
Sent from my Nexus 6

It is nightmare to recognise it to Windows 10 14393 LTSB version.
Tried everything MTP not showing as Nexus 6P, adb and fastboot are working but no file transfer.

Quite odd. I have not had any issues connection my 6p to windows 10. I am on version 1607 build 14393.321. Plugged up and worked. I did read though that some have had the wrong driver installed if they had a Nexus 5...

You need to enable developer mode on the phone and allow usb debugging. Really frustrating but worked after applying these settings on the phone.

Related

Why does my Nexus only show up on my PC once out of like every 5 times I plug it in?

I have the correct drivers on my PC and its not a big deal because I'm only plugging it in to charge it..but when the little 'windows explorer' pops up..about once out of every 5 or 10 times do I actually see the phone and can browse directories and copy stuff.
the rest of the time the explorer window is 'blank' when it pops up.
like i said..it doesnt really bother me because i haven't had a reason to need it showing up reliably on my desktop..just curious if this has happened to anyone else.
FYI, the phone screen always says "connected as a media device" regardless of whether its showing up on my Win 7 PC desktop or not.
Disable USB Debugging in the Developer Options when you want to browse the phone. With it enabled I sometimes cannot browse either on my PC.
asawoszc said:
Disable USB Debugging in the Developer Options when you want to browse the phone. With it enabled I sometimes cannot browse either on my PC.
Click to expand...
Click to collapse
Yep, disabling it makes MTP work every time, with it enabled it gets iffy.
doesnt happen to me and i have mtp and usb debugging on.
http://forum.xda-developers.com/showthread.php?t=1514942 use these drivers instead, they work flawlessly.
zephiK said:
doesnt happen to me and i have mtp and usb debugging on.
http://forum.xda-developers.com/showthread.php?t=1514942 use these drivers instead, they work flawlessly.
Click to expand...
Click to collapse
I think my "issue" is on my XP laptop. On Win7 desktop (using the same drivers from that link) I have no problems with mtp and usb debugging on. Good catch!
cool tip!!! i'll install those drivers.
PS do they work with ALL android devices? my kids have 2 tmobile 'mytouch' android phones i just bought off ebay and the drivers i've used are pretty picky as well.
I also had an issue with USB Debugging on with no functioning MTP on Windows XP. I solved it and documented it with a post over in the N7 forums (reading the posts clued me in):
http://forum.xda-developers.com/showpost.php?p=35667806&postcount=23
Windows 7 has native support for MTP so it most likely will never see these issues -- although there are a few exceptions.

Nexus 4 is not recognized by computer

Hello.
Three weeks ago my Nexus 4 is recognized by my three computers (work, home and friend) like a drive. Now it is not anymore recognized by friend 's computer: I hear the sound of connection but no change in file manager. However it works fine on two other computers (home and work). In addition the Nexus 4 of my friend is always recognized by these three computers.
I tried to install N4 drivers on Friend 's computer. No change, my Nexus 4 is not recognized by friend's computer. I tried the debug mode too. No change. And the nexus 4 of my friend works on the three comptuters. Very frustrating .
These two Nexus 4 is updated with 4.2.2, in stock rom, not rooted, 16Go, v11.
Does someone could help me to solve this problem without saving my data and then restoring to factory values?:highfive:
Thanks.
I forgot to write that i used only one usb wire on the same usb port. To be sure that the problem is not the wire or the usb plug.
Do you currently have USB Debugging turned on? Turn it off and see what happens...the reason I say is that my work PC can either see is as MTP with USB Debugging off or through adb with it on - not both.
My Windows 8 Pro laptop at home works fine for both at the same time...worth checking out
Maybe try to uninstall the driver using the device manager?
Sent from my Nexus 4
EddyOS said:
Do you currently have USB Debugging turned on? Turn it off and see what happens...the reason I say is that my work PC can either see is as MTP with USB Debugging off or through adb with it on - not both.
My Windows 8 Pro laptop at home works fine for both at the same time...worth checking out
Click to expand...
Click to collapse
nhatters said:
Maybe try to uninstall the driver using the device manager?
Thanks for your answer. I will try your solution today. But I don't understand why the other nexus, unlike mine works fine on every computer.
Sent from my Nexus 4
Click to expand...
Click to collapse
Envoyé depuis mon Nexus 4
EddyOS said:
Do you currently have USB Debugging turned on? Turn it off and see what happens...the reason I say is that my work PC can either see is as MTP with USB Debugging off or through adb with it on - not both.
My Windows 8 Pro laptop at home works fine for both at the same time...worth checking out
Click to expand...
Click to collapse
nhatters said:
Maybe try to uninstall the driver using the device manager?
Sent from my Nexus 4
Click to expand...
Click to collapse
Thanks i will try your solutions tomorrow. But these solutions doesn't explain why one Nexus 4 works on the friend 's computer and the other Nexus 4 doesn t work: same wire and same usb plug.
I plugged the nexus on my computer. And I unistalled the driver of nexus in my device manager unplugged and plugged again the nexus. And then let windows recognize the nexus and install his own compatible driver. Thanks nhatters.
The problem was that for run application named carbon I had to install in computer first the adb driver and carbon for computer. And this driver does not recognize my nexus which have not carbon (for mobile install).
i had the same problem few minutes ago .. i just turned USB Debugging on and voila the PC detected my nexus 4.
Aha i had the same problem i just lowered the notification shade selected usb device n selected camera option and reverted back to the media transfer and that fixed it
I am having the same issue but nothing seems to work and I dont even hear the connection sound in windows. I've tried uninstalling and installing drivers with sdk, device manager, and the other thing in windows which is callew dew I think and nothing no success, also I have tried to disable usb sebugging and mtf media storage and nothing. Is the only thing left to is buy a new micro usb cable?
juan_carlos__007 said:
I am having the same issue but nothing seems to work and I dont even hear the connection sound in windows. I've tried uninstalling and installing drivers with sdk, device manager, and the other thing in windows which is callew dew I think and nothing no success, also I have tried to disable usb sebugging and mtf media storage and nothing. Is the only thing left to is buy a new micro usb cable?
Click to expand...
Click to collapse
Same problem for me on Windows 7. I have tried everything - different cables, different ports, enable/disable USB debugging. Even uninstalled drivers etc. It is getting detected on Windblows and is showing up in the taskbar as an USB device with a green mark. But it is not showing up as a drive or the MTP device. Frustrating to no end!
im gonna try to research in microsoft website which drivers are not originally installed in my computer and delete all the wird ones maybe some other driver from another hardeare like another cell phone or something is interfering. Hope I dont delete something that will make my computer not work right.
Same here, I can no longer transfer any files on to my Nexus 4 anymore. I'm using a PC and it no longer reads it. Only fast boot and adb on recovery works.
Sent from my Nexus 4 using xda app-developers app
reiko09 said:
Same here, I can no longer transfer any files on to my Nexus 4 anymore. I'm using a PC and it no longer reads it. Only fast boot and adb on recovery works.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
It's not the same because I've tried adb and nothing. Your problem can be fixed by modifying google drivers. In the other hand I tried a friends nokia phone with same usb cable and started installing drivers right away.. Mine does nothing, not even a connection sound just charging. so It's not the cable. I'm starting to think the micro usb port got damaged or something really wrong with the rom but still I've tried to see if reseting the phone works and nothing.
Seems like its an issue with 4.2.2. Since last week my N4 was acting very strange. when I connect to my pc; It would connect and disconnect every second. After checking in Device Manager; my Nexus 4 was listed under SAMSUNG Android Phone . I end up uninstalling it (plus check delete driver software). Then I rebooted my computer. It reinstalled the driver and now its working. Thought my wire was broke.
This worked for me, it shall work for everyone else
Open the start menu and type in device manager and click on it, it should npbringba window up. Now at the stop it should say android device or something similar, drop down that section and right click to delete "Google ADB Interface" which was for me should be for you also. After make sure you check the box in the confirmation to delete the driver. Reboot your PC plug in your device and enjoy!!!

Can't connect to a PC?

Hey y'all!
So far I'm loving this device but I have recently learned something that is quite irksome. I have done some quick Google-fu and haven't found a solution to this problem so hopefully you guys can help me out!
When I connect my 6P to my desktop, it installs the drivers, but it won't show up on my computer. I can't access any of the data. It charges but no actual transfer. I have changed the setting to MTP, tried installing new drivers, Android Debugging toggled (adb push works oddly enough), installing Google drivers, but nothing seems to work!
Also to note: My brother's Nexus 6 won't connect, and neither will my other brother's OnePlus One. It makes me think it has something to do with standard Android devices? I'm not sure.
I'm on Windows 8.1 FYI. Lemme know if you guys need anymore information!
Thanks in advance!
Try another PC, may be your PC has some issues.
Sent from my SM-N920C using Tapatalk
Sounds computer related. I would uninstall all your Google, android, and whatever looks obvious drivers them restart your computer. Then reinstall Twrp drivers. Best of luck
Sent from my Nexus 6P using Tapatalk
It may be PC related but on marshmallow (6p at least) it asks you if you want to use it as file transfer device ,transferring pictures ,charging and all that jazz. Maybe you didn't see that screen on the phone?
Sent from my Nexus 6P using Tapatalk
Pull down the notification bar, and click on the notification which says something like, "38%, charging" or somesuch.. that will allow you to the change the USB mode to allow file transfers.
The default option is to charge, make sure you change it to MTP. This is a thorn in my side as I want the default option to be file transfer!
Can not connect nexus 6p to computer
I have turned on de bugging and set by usb connectuon to MTP from the default charge selection but I still can not get my computer to see the phone storage. When I plug into my computer it will install the drives even make the tone that its connected but I can not see the device under my explore? HELPPPPPP
I had to change it to PTP then back to MTP and disconnect and reconnect it to get MTP to work at all, just FYI.
I had to use my laptop just to be able to access files on the phone. For some reason my main desktop does not want to recognize the 6p, even after troubleshooting drivers etc.
You might want to check out this thread http://forum.xda-developers.com/nexus-6p/help/usb-storage-windows-t3244905/page2#post63750876, discussion has already been progressing.
Great Advice. Pulling down the notification bar. Mega cool
rohandhruva said:
Pull down the notification bar, and click on the notification which says something like, "38%, charging" or somesuch.. that will allow you to the change the USB mode to allow file transfers.
Click to expand...
Click to collapse
This post helped me figure out what I needed to do. Many thanks:highfive:
I had this problem and just needed to quickly transfer a couple of movie files to my laptop. Without getting too deep into what is obviously some sort of Marshmallow compatibility thing, here's what worked for me...
Switched to PTP and another set of drivers installed after which "Internal Storage" was recognized and I was able to access all contents of both "DCIM" and "Pictures" folders.
Then, using Explorer I simply moved the files I wanted to transfer to the "Pictures" folder and proceeded with my original intent. Problem Solved
Sent from my Nexus 6P using XDA-Developers mobile app

No option to change to file transfer when connected to PC

Good Morning All,
I had a quick question. When I connect my pixel Xl to my Windows 10 pc I get the drop down android system option to change from USB charging to file transfer.
On my Essential when I connect it makes the noise where windows notices it but on my phone I don't have the option to change from charging to file transfer.
I'm sure it is something I am missing but would appreciate any input. I believe it is a driver issue as my other windows 10 laptop recognizes it and I am able to change to the transfer files option.
I checked device manager and it is not showing up under portable devices.
Thanks
On my HTC 10, you can make the change manually by going to Settings>>More(last option under Wireless and networks)>>USB connection
Parakaleo said:
On my HTC 10, you can make the change manually by going to Settings>>More(last option under Wireless and networks)>>USB connection
Click to expand...
Click to collapse
Thanks I have the option to change it to MTP via developer options and it works fine where I get the notification on my other PC. I'm thinking somehow my one laptops driver may be bad as it recognizes my Pixel but not the essential.
stryker759a said:
Thanks I have the option to change it to MTP via developer options and it works fine where I get the notification on my other PC. I'm thinking somehow my one laptops driver may be bad as it recognizes my Pixel but not the essential.
Click to expand...
Click to collapse
Yeah, I was thinking there was a way in developer options as well, but I don't have my cable with me so it wasn't showing up.
I have an older laptop that makes the "recognition noise/ring" when I plug in my phone, but it takes like 2-3 minutes before the screen pops up asking what I want to do with it. Don't know if that could be your issue, but you may try just letting it sit for a few before unplugging it and see if that changes anything.
Or, it could be just like you say, bad driver.
Parakaleo said:
Yeah, I was thinking there was a way in developer options as well, but I don't have my cable with me so it wasn't showing up.
I have an older laptop that makes the "recognition noise/ring" when I plug in my phone, but it takes like 2-3 minutes before the screen pops up asking what I want to do with it. Don't know if that could be your issue, but you may try just letting it sit for a few before unplugging it and see if that changes anything.
Or, it could be just like you say, bad driver.
Click to expand...
Click to collapse
Thanks I'm going to try and reinstall the generic driver and see what happens. Strange it works on one laptop but not the other. Gotta love Windows.
Try another usb port
TheDethEgineer said:
Try another usb port
Click to expand...
Click to collapse
It is usbc and only have one.
I plug my pixel in on the same port and it shows up in portable devices. With the essential plugged in my computer makes the noise that it is connected but it does not show up any where in device manager.
I uninstalled the driver with my pixel plugged in and re plugged in the essential still no go. I plugged in the essential and the driver was installed. It is strange as it shows up under my other windows 10 pc just fine.
I had the same problem and I eventually got it to work by using a USB A to C cord, not my usbc port on my laptop.
Had the same issue last night, turns out for me my computer recognized the phone and used the adb interface driver, had to go into device manager, Uninstall the driver associated with my essential phone, and then replug the phone in for it to be accessible via mtp
CaptainElwood said:
I had the same problem and I eventually got it to work by using a USB A to C cord, not my usbc port on my laptop.
Click to expand...
Click to collapse
Thanks I have one ordered.
bass0324 said:
Had the same issue last night, turns out for me my computer recognized the phone and used the adb interface driver, had to go into device manager, Uninstall the driver associated with my essential phone, and then replug the phone in for it to be accessible via mtp
Click to expand...
Click to collapse
Yea the only problem is it doesn't show up in device manager. I uninstalled my ADB interface but still no go. I have a USB A to C ordered maybe that will work.
Thank you!
stryker759a said:
Yea the only problem is it doesn't show up in device manager. I uninstalled my ADB interface but still no go. I have a USB A to C ordered maybe that will work.
Thank you!
Click to expand...
Click to collapse
I also noticed that it didn't work in a USB 2.0 port for me, only in a 3.0 port. And my front facing 3.0 port on my desktop that I use for flash drives didn't work either, so not sure if there is some long cable signal integrity issue there, but USB 3.0 port was the only way I got it recognized via my computer
I did use this USB Device Viewer from Microsoft and found that it is showing up with this error.
Though not sure how I'm supposed to resolve it. https://imgur.com/w1tz12s
It is at least showing that it is connected.
Maybe I'm not understanding but on mine when I plug into PC the pull down menu shows charging and then I tap on that and get a menu that has file transfer and 3 others and I select file transfer. Have you tried that?

6t won't connect to Windows 10 PC

I'm at a complete loss here guys, hate to even ask this. So I tried to connect my 6t to my Windows 10 PC and the PC won't even RECOGNIZE that anything was plugged in! No sound and not even an entry in device manager. I even went as far as to reinstall Windows 10 and no dice. I installed the One plus driver from here on XDA and they are unsigned drivers, so I disabled driver signature enforcement and the drivers are now on my PC, but with the PC not even noticing something was plugged in it's no use.
Some info.
Using the red USB C cable that came with the device.
Plugging it into a USB 3.0 port on my PC.
Installed the OnePlus driver with enforcement disabled.
More info? Let me know! I'm lost here.
H4X0R46 said:
I'm at a complete loss here guys, hate to even ask this. So I tried to connect my 6t to my Windows 10 PC and the PC won't even RECOGNIZE that anything was plugged in! No sound and not even an entry in device manager. I even went as far as to reinstall Windows 10 and no dice. I installed the One plus driver from here on XDA and they are unsigned drivers, so I disabled driver signature enforcement and the drivers are now on my PC, but with the PC not even noticing something was plugged in it's no use.
Some info.
Using the red USB C cable that came with the device.
Plugging it into a USB 3.0 port on my PC.
Installed the OnePlus driver with enforcement disabled.
More info? Let me know! I'm lost here.
Click to expand...
Click to collapse
Try a different cable. I come from the land of pixels where you'd be surprised by the amount of headaches cables have caused. If that's doesn't work I'd be stumped as well
You have to enable USB debugging and change USB configuration to transfer data..
Sent from my ONEPLUS 6T using XDA-Developers Legacy app
S8ntsHaz3 said:
Try a different cable. I come from the land of pixels where you'd be surprised by the amount of headaches cables have caused. If that's doesn't work I'd be stumped as well
Click to expand...
Click to collapse
Hmm... That's worth a shot! I don't have another USB C cable, but I'll get one to try. I'll let ya know!
j0hnee said:
You have to enable USB debugging and change USB configuration to transfer data..
Sent from my ONEPLUS 6T using XDA-Developers Legacy app
Click to expand...
Click to collapse
I did both. Doesn't work for me :/ In Android pie, is there some setting to enable MTP other than developer options? I don't even get the heads up notification on my device. I'll try connecting it to a USB 2.0 port instead of 3.0 and see what that does.
H4X0R46 said:
Hmm... That's worth a shot! I don't have another USB C cable, but I'll get one to try. I'll let ya know!
Click to expand...
Click to collapse
Hope it works??
S8ntsHaz3 said:
Hope it works??
Click to expand...
Click to collapse
Just ordered one of these, hope it works! https://ebay.to/2zFk9Dt
H4X0R46 said:
I'm at a complete loss here guys, hate to even ask this. So I tried to connect my 6t to my Windows 10 PC and the PC won't even RECOGNIZE that anything was plugged in! No sound and not even an entry in device manager. I even went as far as to reinstall Windows 10 and no dice. I installed the One plus driver from here on XDA and they are unsigned drivers, so I disabled driver signature enforcement and the drivers are now on my PC, but with the PC not even noticing something was plugged in it's no use.
Some info.
Using the red USB C cable that came with the device.
Plugging it into a USB 3.0 port on my PC.
Installed the OnePlus driver with enforcement disabled.
More info? Let me know! I'm lost here.
Click to expand...
Click to collapse
Just ruling out all possibilities (have run into this myself on other phones) :
Have you tried another port on you PC?
FWIW,I'm using a cable from either an LG or Samsung & that's working for me.
The device is seen & I got the pop-up on the phone after toggling the associated USB options in Dev Options on the phone.
Was able to execute ADB commands for an Immersive Mode app & to use the no-root ADB Uninstall commands.
I just used my og pixel xl type c cable and it instantly installed the drivers and recognized the phone
Front ports of PC chassis sometimes give too little power so try an usb port on back. try with other pc as it might be problem with your pc
KOLIOSIS said:
Just ruling out all possibilities (have run into this myself on other phones) :
Have you tried another port on you PC?
FWIW,I'm using a cable from either an LG or Samsung & that's working for me.
The device is seen & I got the pop-up on the phone after toggling the associated USB options in Dev Options on the phone.
Was able to execute ADB commands for an Immersive Mode app & to use the no-root ADB Uninstall commands.
Click to expand...
Click to collapse
Alright, so I tried different ports on my PC both front and back, no usb input sound or anything. I'm wondering if the USB C cable that comes in the box of the 6t just isn't a data cable? I have developer options enabled, adb debugging, and have the default USB mode set to MTP. Nothing still. I wonder why. Have you tried connecting your 6t with the included cable? Just to rule out if it IS a data cable or not. Thanks!
g_oral said:
Front ports of PC chassis sometimes give too little power so try an usb port on back. try with other pc as it might be problem with your pc
Click to expand...
Click to collapse
Tried some ports on the back that are part of my motherboard, same issue. No sound and no entry in device manager. No notification on my 6t either. The phone CHARGES, but nothing more.
fiffan86 said:
I just used my og pixel xl type c cable and it instantly installed the drivers and recognized the phone
Click to expand...
Click to collapse
Could you try using your included cable and report back? Thanks in advance man!
Is there a possibility to try on another computer? Just to rule out that the problem isn't in the computer itself...
I've just factory reset my 6T and plugged it into a USB 2 port on the front of my PC, using the red cable that came with the phone, and it immediately recognised it. You clearly have an issue but we can rule out it being a general issue.
just checking. you say it charges, that was the default setting on mine after i enabled usb debugging. i opened notifications on my phone and the was a small one saying phone charging, when i clicked on it i got an options page for usb preferences and then switched to file transfer. works fine now.
H4X0R46 said:
I'm at a complete loss here guys, hate to even ask this. So I tried to connect my 6t to my Windows 10 PC and the PC won't even RECOGNIZE that anything was plugged in! No sound and not even an entry in device manager. I even went as far as to reinstall Windows 10 and no dice. I installed the One plus driver from here on XDA and they are unsigned drivers, so I disabled driver signature enforcement and the drivers are now on my PC, but with the PC not even noticing something was plugged in it's no use.
Some info.
Using the red USB C cable that came with the device.
Plugging it into a USB 3.0 port on my PC.
Installed the OnePlus driver with enforcement disabled.
More info? Let me know! I'm lost here.
Click to expand...
Click to collapse
are you in fastboot mode on the phone? are you just running the phone within osygenOS?
I'm going to say damaged cable.
Try any other device that you can plug it into. If it still doesn't work it's the cable. If you change cable and still a problem I'd RMA the device maybe faulty port on phone. Device is too new to be playing games like this. Get a new one.
I just connected my, to windows 10 laptop after seeing this post. No driver installed, red cable that came with phone, USB 3 Port in the laptop. Nothing was needed to do for it to be recognized. Worked just like that.
Albeit I enabled USB debugging in developer option beforehand and changed the option to file transfer.
Just wanted to show the settings

Categories

Resources