while i have cover through insurance and with the network provider of the device , i always like to register my device with the manufacture so all bases are covered, any one in the UK managed to do this so far .I can find it on the huawei site
Anyone help on this
If you bought it via play store u should have warranty readily validated, depending on your local law regarding warranty... It is exactly like that in Australia when buying from play store. I have never had to register anything to receive my stated warranty
No it came via a carrier EE in the UK ,in their T&C its has warrenty,but I like to register my devices with manufacture
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all heros have 12 month warranty right? you dont need to apply for it? if anything goes wrong with your phone then you just need to contact htc ? am i right?
thanks
That very much depends on where you are physically located, and where you physically bought the device.
My phone came from T-Mobile UK, and comes with a 1 year warranty. If I have a problem with the device in that time, I should go back to the original vendor (i.e. T-Mobile UK) to seek remedy. In addition, even though I only have a 1 year warranty, my statutory rights are not affected - see this link
Bear in mind that this is going to be covered differently in other regions.
Regards,
Dave
i bought it from ebay. its a simfree version
so will it still be covered.?
thanks
I couldn't tell you definitively.
Assuming you are in the UK, if you bought it from a UK company on Ebay and is was sold "new", then they are responsible. The same may well apply across the EU, but I'm uncertain of this.
If it was bought as second hand from an individual, the situation is not so clear, but it is probable that the original retailer should still be required to honour the warranty.
Regards,
Dave
I faced that issue some time ago and i contacted htc for a problem.
well from what they told me, if the phone wasn't bought at an official htc vendor, then you have no business with htc. Only thing you can do is you can send your phone to htc to get repaired or checked but you'll have to pay for it ( even if you have a guarantee from a shop)
You should contact the store where you bought the phone. And the catch at these local stores is that you should have your guarantee and receipt on your name to be able to claim it. so buying on ebay ...... i cant say for sure
HTC "Global" Warranty:
IT DOES NOT EXIST !!!
I heard it from three authorised HTC resellers, and an official HTC store & HTC service centre in Bangkok's MBK & Fortune malls; all of which I visited today. The country you buy the phone in is the place which honors the warranty.
So in the UK they use the lie -- you bought from a network and not a stock handset direct from HTC; therefore it can only be repaired in the UK.
Then lie number two -- if you buy from us directly you get global warranty and can use local repair in the country you're in; absolute nonsense. If it was true I'd be playing with a brand new desire right now -- instead I have my 4 month old Wildfire to use as a beer mat whilst using my Nokia -- f***ing cheers HTC.
My U8800 has died and would like to get it repaired under warranty (totally dead does not switch on)
I am looking on: http://www.huaweidevice.com/worldwide (stupidly sloooow)
But can't see any instructions?
The company I purchased the phone from no longer exists so that's a no go.
Anyone know any contact details for them? or know the warranty repairs process?
I am based in the UK.
Use google: huaweidevice facebook and try to contact them.
Sent from my u8800
Have done the following so far:
- Left message on their facebook wall
- Sent an email to mobile(at)huawei.com
- Registered my device on huaweidevice.com
Just waiting for some sort of reply now.
They need a dedicated warranty page really as doing the above is time consuming and un-necessary.
I think its easy. What mobile companies in Uk sells Huawei devices, or better this specific model?
You can contact the nearest official agent and ask them about how to get in touch with Huawei support from uk
Druida69 said:
I think its easy. What mobile companies in Uk sells Huawei devices, or better this specific model?
You can contact the nearest official agent and ask them about how to get in touch with Huawei support from uk
Click to expand...
Click to collapse
According to the Huawei site there are no UK Service Centres
So where are the Huawei service centres in Europe? And the phone companies selling Huawei you're they repair their clients devices. What is the procedure?
Because no matter the company you acquire your device from, the warranty is from the brands of the device and according to the laws of each country.
So, the shop you bought from closed, but you have a purchase invoice and that is valid to ask for assistance to the brand of the respective device.
Druida69 said:
So where are the Huawei service centres in Europe? And the phone companies selling Huawei you're they repair their clients devices. What is the procedure?
Because no matter the company you acquire your device from, the warranty is from the brands of the device and according to the laws of each country.
So, the shop you bought from closed, but you have a purchase invoice and that is valid to ask for assistance to the brand of the respective device.
Click to expand...
Click to collapse
Emailed 6 service centres from this page:
http://www.huaweidevice.com/worldwide/netWorkPorint.do?method=index
Had no replies yet
Not holding up much hope as most of the email addresses are just gmail accounts!
Not even sure if they will speak english
Only by paying and providing IMEI or there is a way....?
Depends on your provider and country I guess. For Vodafone Germany I once did it on their website. After 2 years it also should be for free, cause you then "fully paid" the phone. So maybe try to find their website / service, go to one of their shops or call the service center.
regards
st
My phone stopped working on my network (Rogers) on December 22nd. Got it off of Kijiji. Called Google who told me to call Huawei who told me to send my phone to a service center. Service center returned my phone without repair because I did not have original proof of purchase.
I now have a 700$ paperweight. I've had my phones repaired by Samsung various times and they never once asked me for a receipt.
Any idea how I can get my phone RMA?
So was the phone used when you bought it? If so, that would be a bummer regarding the warranty. But I can understand their stance, too. Most of the time, the warranty only applies to the original buyer of the product when it was new.
Have you tried a factory reset?
Of course. Still no dice.
So yeah. The phone was blacklisted. That's why it just stopped working. I guess providers don't share the list. That's why it works on Telus.
Interesting I would expect them to share thier black list,
here they do, you check on the website to see if the phone has been blacklisted before you purchase, and warranty transfers with 2nd hand sale,
You may need to find out why its blacklisted, stolen or canceled contract,
I take it you were not given a receipt