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Hi. I am a contractor for Fedex. Just wanted to give you guys that won't be home a couple tips to still get your package. Number one. These packages are being shipped with direct signatures I'm assuming. What this means is someone has to be at the address on the package to sign for it. It cannot be delivered to alternate addresses. ie "please deliver my package next door". The are not allowed to do this. But, the good thing is that it just has to be somebody at your address. If it's a friend, neighbor, relative. Doesn't matter. They can sign for it. If you know nobody will be there contact your local Fedex terminal. These are going express, do not contact Fedex Ground or Fedex Home Delivery. Wrong company. Anyway, contact your local terminal and tell them you have a package with such and such tracking number and you would like them to hold it. Ask them what the hours to pick up a package held are and go pick it up within those times. Make sure you bring a valid id and your tracking number. Veolia, N1 in hand. Hope this helps. BTW. If your package is not in your hands in 3 business days because you are not home it will be shipped back.
nope my fedex order said indirect signature required, meaning I could have just left a fedex door tag authorizing them to leave the package at the door and they would have left it (thats what it said on the site).
thanks for the info. i hope we have a snow day tomorrow so i WILL be home (but also that the roads arent bad enough that it stops them from coming...)
anyways mine is also INDIRECT - " Standard Overnight - Indirect " so i could have them deliver it next door...hmm. and if i am not home to get the package tomorrow then i'll be picking it up tomorrow night no matter how bad the weather is.
i am thinking of coming down with a case of the dontwannagointoworkbecauseakillerphoneisbeingshippedtome disorder tomorrow.
david1171 said:
i am thinking of coming down with a case of the dontwannagointoworkbecauseakillerphoneisbeingshippedtome disorder tomorrow.
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*cough* *cough*
I hear it's contagious.
david1171 said:
i am thinking of coming down with a case of the dontwannagointoworkbecauseakillerphoneisbeingshippedtome disorder tomorrow.
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I've got it too, it's spreading.. *cough*
Sweet. Even better then. We deliver a lot of phones for Brightpoint and those are direct sign so I assumed these would be the same. Guess not. Well that makes things a whole lot easier then. Sign the tag and make sure to leave it on the door it was left on for the next day and all will be well. Also, if you guys don't want your phone left outside leave a little note where to leave it. I cannot speak for all drivers, but I would try to leave it somewhere out of view. When you sign that tag it puts full responsibility of the phone in your hands. You are saying that it is okay to leave it and if it's not there Fedex is not responsible for it. Anyway, I hope this helps those that were wondering.
Is there a way to avoid the signature required from FedEx?
How did you guys get around this. My wife and I both work... really wanting to play with the phone tonight.
Sorry this is not a great topic for this forum, but where else could I get a bunch of people so gung-ho for the Nexus?
s15274n said:
Is there a way to avoid the signature required from FedEx?
How did you guys get around this. My wife and I both work... really wanting to play with the phone tonight.
Sorry this is not a great topic for this forum, but where else could I get a bunch of people so gung-ho for the Nexus?
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Why do you want to avoid the signature??? explain please...
Its an indirect sig required so anyone can sign for it if you have a neighbor that will be home just let them know and leave a note on your door for fed ex
Because neither of us will be home to sign for it. If it's not left there then I will not be able to receive it unless I have them hold it at the facility and drive out there after work tomorrow (which I can not do)... so THEN it would have to be Wednesday before I received it.
I live in a very safe neighborhood in one of the lowest crime rate cities in the country.
i had to just stay home today and miss out on work today . but ill have my nexus one hopefully soon to play with
Not going to happen that I can see. I was told once that I could leave a note with the tracking number and sign it, but that didn't work (not sure if the note was still there when he got there though). I just happened to be home between doctor appts for mine.
You should call the fedEx company and tell them at what time will there be a fedEx guy in your area, then just get out of work for a bit get the nexus one and everyone is happy
I was able to leave a note on the door stating to leave the package on the doorstep. Signed it, printed my name and cell number if he/she wanted to confirm it. They left it there for me.
right on, I typed up a brief memo with all the input from you guys.
I will report back tonight and let you all know the results. Hopefully from my wifes Nexus One.
i get fedex stuff all the time, i have a waiver on file with them, so they leave all deliveries behind......call them and get the waiver in place, but you might have to sign something for that....good luck.
I am waiting for my package today.....supposedly before 3pm.
of course i'm leaving work to go get it!
gonna try att for now, but will most likely switch to the tmob
You can look online at the tracking info and it will tell you if it is a direct or an indirect signature that is required. Direct, you personally have to sign for it. Indirect, you can just leave a note on the door instructing the FedEx man to leave the package on your doorstep and sign the piece of paper. In this case it was indirect and they left it for me...
This may be a little late for the OP but why not have it shipped to your work address? Businesses typically get deliveries earlier than residences and there is almost always someone there to sign for stuff.
This worked perfect for me. I had it by 10 in the morning. FedEx to my house is usually after 5.
I would call FedEx and ask if they can re-route the package to your work address. You can also get a door hangar from FedEx that you can fill out, sign, and leave on your door for them, to allow them to leave the package at your door without a signature.
From the FedEx Website
Indirect Signature Required
FedEx will obtain a signature in one of three ways:
From someone at the delivery address; or
From a neighbor, building manager or other person at a neighboring address; or
The recipient can sign a FedEx door tag authorizing release of the package without anyone present*.
* = FedEx had to have attempted delivery once to leave this tag on the door
Direct Signature Required.
FedEx will obtain a signature from someone at the delivery address. If no one is at the address, FedEx will reattempt delivery. For FedEx Express shipments, the recipient may also choose to pick up the package at the location listed on the door tag.
http://www.fedex.com/us/services/shipinfo/signatureoptions.html?link=2
In 2007 FedEx used to allow Residential deliveries to have a release on file to prevent signatures. Now ALL residential shipments are dropped without a signature UNLESS the shipper requests a direct, indirect or Adult signature (e.g. Booze). Generally calling FedEx 1800-GO-FEDEX (1-800-463-3339) you can provide the tracking number and ask for the shipment to be held at your local FedEx location. Some locations can do this right away (e.g. in transit) - others may need to do an attempted delivery the first day - those generally go back to the FedEx location by 6PM in most markets - so you can pick those up the same day at the assigned FedEx location (may not be the one closest to you - it will be the one the driver on your route calls home base). If you do pickup at a FedEx location they will check photo ID. Some shippers (e.g. Apple) prevent redirection of the package - either it's attempted to deliver and signed, picked up at a FedEx location or RETURNED as undeliverable. Keep that in mind if the FedEx agent says you cannot redirect it to a work address - it's a legit concern to prevent fraud.
I left a notecard today with the tracking number and a request of where to leave it (at the door) and printed my name/signed my name
...and left $5 just in case. Just received confirmation that my phone was dropped off at my front door ! : D ! !
Yeap....
UPDATE:
FedEx did leave as most of you thought per my notes instructions. Man, the Nexus is INCREDIBLE. I am so jealous of my wife.... Cyan is incredible, but there is no way my G1 can come close to the Nexus.
can anyone tell me the box diminsion? delivery will be tomm. and I might not be home and was going to leave my garage cracked so fed ex could slide it under. Thanks in advance!
The N1 box is maybe 2 inches high, but at least mine came in a substantially bigger brown shipping cardbord box; maybe 5-10 inch high.
gtrplr71 said:
can anyone tell me the box diminsion? delivery will be tomm. and I might not be home and was going to leave my garage cracked so fed ex could slide it under. Thanks in advance!
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Will they do that? I seem to remember needing to sign for mine.
The pkg WILL need a signature for delivery.
I left a note for FedEx with my signature on it, and they left it without any issue. Your miles may vary though, as I've read that some drivers will not take the note as a signature.
As for the dimensions of the original shipping box, I can't answer that for you; I threw it away the day I got it.
Will it require my signature or will anyone's do in the house?
It requires an "indirect signature" which means anyone (I think even minors) can sign for it. I'm pretty sure there's another term for a signature that requires that the person be over 18.
It does require a signature. Mine arrived yesterday so my tracking number was still active. I looked it up and it stated that it had to me signed by someone at your address or that of a neighbor. So you have any neighbors at home during the day? If so you could leave a note to FedEx to leave it at that address. They might do it but I doubt they will run across town to drop it off. It also stated that they will leave a signature card that you could sign and they would leave the package the next day when they attempt a 2nd delivery. That or you could stop by the local FedEx facility and pick it up yourself.
Hope that helps.
I specifically remember having to sign for the package. The delivery was made by FedEx, and I'm a minor. -14-
It requires indirect signature, meaning you can either sign for it or according to the fedex website you can leave a note at the door with instructions on where to leave the box.
ma2k5 said:
Will it require my signature or will anyone's do in the house?
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It absolutely MUST be signed for. No way around it whatsoever.
Tip:
A) Call 1.800.GoFedEx 1.800.463.3339 and request to have the package delivered after a certain time (like after 6pm)
OR even better, and this is what I did because I work during the day and live alone:
B) Ask them to hold it at a Fedex location. And note they *CAN* ship and hold your package at ANY Fedex-Kinkos. So find the nearest one near you http://www.fedex.com/Dropoff/start and ask them to hold it there. This is what I did. I was able to go pick it up after work. They asked for my last name, I showed my ID and they picked it up from a pile of like 3 packages in 30 seconds. Highly recommended to do it this way if there's a Fedex-Kinkos near you.
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P.S. The package box the phone comes in is pretty big; about the size of 2 or 3 yellow pages phone books stacked on top each other. This is because there's a huge plastic bubble balloon packed in there, not just the phone box itself.
OK has anyone had any experience on doing an exchange or return in the UK for a nexus 4.
I recieved mine today and the damn device is perfect in every way except the bezel had a big chunk of paint chipped off where the volume rocker is. I was gutted as the screen was pixel perfect the buttons were solid the back didn't creak. nothing.
So I thought I'll set up an exchange no problem Google are good this way. After all the guys over in the us get a shipping label send off the device and in the mean time a new one is winging its way to you. Thanks to ups.
So I spoke to Eric who said he would set up the RMA and I should send back the damaged device with the shipping label and RMA note in the email he would send.
Not so
I got the email and it had an RMA document but no shipping label.
I phoned to ask where I send it from then. Now Jeremy tells me they don't do shipping labels for the UK as its TNT that deal with things over here.
OK I thought I'll contact TNT
Nope they need a reference number for collection or before they can do anything.
So I phone back
In the mean time I check my Google account and notice the new device £279 pending. So I check my bank and find the £279 has been pre authorized on my bank account
Which wouldn't be so bad if they sent a shipping label etc as I could have it sent away tomorrow and with them next week. Well within the 21days return and they wouldnt charge me.
As it is I have no shipping label and no one can reassure me that one is or will be send and how I will receive it.
So I call up johnney at Google who tells me it should turn up but does not know how.
Well I can't have £279 pre auth out my account for a device that will ship to me sometime and £288 out my account for a device I have but is faulty so can't sell it and probably won't get a shipping label sent out therefore I'll end up with one good device which I will be charged for and another that's faulty and cannot return
That's if the exchange is OK when it comes
My god why don't they offer a door step exchange like Sony did with the ps3 etc through ups or city link
In the end I couldn't take the risk and had to cancel the exchange so that the pre auth will drop off my account and set up the RMA for the one I have to get a refund.
I know its not great but better than being charged again and ending up not being able to return the first.
From what I read over at the nexus 7 forum a lot of UK customers waited for about a month for refunds but some were 59 days or more as the shipping labels just didn't go out.
So I wanted to know if anyone had already went through this process in the UK and what the actual procedure was and how long it took to receive the shipping label etc. Did it get sent out or did you drop it off with TNT and give googles account number or what.
Any info would be great and I'm sure it would help other UK customers as I would have really liked some info.
Unfortunately we are not as fortunate as our US brothers and sisters to be able to deal with ups and simple returns.
Here's some pics of my lovely but flawed nexus
Sent from my Galaxy Nexus
Anyone want to chip in with experiences as it would be really useful to find out what's going on in the UK since Google don't seem to know
Sent from my Galaxy Nexus
I've just organised a replacement due to white spots on the screen and the buzzing earpiece. It took a while to get through, and I was ready to break something due to the pre recorded message about high volumes of calls on a constant loop (as in it literally repeats the second it finishes) but the guy I spoke to was extremely helpful, more so than any UK based CSR I've ever dealt with!
In terms of the procedure, he's emailing me with an RMA form and he said a prepaid postage label will come with my new device in order to send the defective one back. He also said a charge will appear on my card and once they receive the defective device they'd take the charge off.
Although my experience hasn't completed yet, I thought I'd share my experience so far.
01354 226184 that's the none 0800 number to call for UK based support by the way, for those who can't call 0800 numbers for free.
Yeah same as myself.
The issue I have with it all is they don't really know who arranges what in the UK. I was told its TNT that arrange the returns bag but TNT say its Google that have to initiate the return through TNT. Then latter sounds more sensible but Google cs don't know how to do this and presume its automatic.
Problem is you only have a limited time to get the return back to them.
If I could walk into TNT give googles TNT account number then pop the device in a bag with the RMA note I would be happy.
It would be sent off and tracked. Simply just have to wait on it being received and refunded.
What makes me uneasy is the potential for the returns bag to never turn up. You get billed for a second device and no way to return the original defective one.
I'll keep this going as there are lots of threads about returns in the US but nothing about how the process works in practice in the UK which leaves me wishing Google had a walking store or doorstep exchange service.
Also thanks for the non 0800 number
Sent from my Galaxy Nexus
You know I remember reading somewhere in the agreement Google say that they reserve the rights to send out used/refurbished items as replacement. Maybe your nexus is one of those.
Just a suggestion: Do try to make sure you handle your RMA carefully. I recently did an RMA and the CSR sounds like a complete noob and in the email they sent me has a RMA agreement with ASUS and link on it.They're just getting real sloppy.
qpqpqp said:
You know I remember reading somewhere in the agreement Google say that they reserve the rights to send out used/refurbished items as replacement. Maybe your nexus is one of those.
Just a suggestion: Do try to make sure you handle your RMA carefully. I recently did an RMA and the CSR sounds like a complete noob and in the email they sent me has a RMA agreement with ASUS and link on it.They're just getting real sloppy.
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There is no way the RMA stock already has returned/refurbished devices in it. They have to go back through a process to be repaired, inspected, tested, and repackaged before they can be sent as RMA units and this process takes weeks or even months. Any RMA units that are sent out at this point in time will definitely be new units.
The RMA devices are new as they have as said before kept a stock of new ones aside for this purpose.
As of yet I have not had any returns envelope or shipping label etc.
I know j could use the nexus 4 just now until returned but I'm just so fed up with the whole process its left the device tainted with this experience. Its an awesome device and love the design I just can't bring myself to use it because of all this. So it will be returned as I got it if I ever get to return it
Sent from my Galaxy Nexus
ok sorry to say as of yet STILL have NO retruns envelope etc for my N4 despite google cs saying its been sent
Gutted mate, had the same problem but some persistent nagging via email and I got my label need to ring TNT and arrange collection
Sent from my Nexus 4 using xda premium
how did the label come out? did it come through royal mail
While you still have it. Give it a little scratch please, around the chip are. Does it come off really easy? Thanks a lot.
Sent from my Nexus 4 using Tapatalk 2
Kenneth131 said:
how did the label come out? did it come through royal mail
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TNT delivered it mate had to sign for it as well
Sent from my Nexus 4 using xda premium
I looked at their site and it said the RMA document would be sent with my replacement, which would be despatched within a week of the 20th. Seriously, Google are a joke!
I'm trying to arrange a collection for my faulty Nexus, I have the TNT bag with the consignment letter, which has a senders account number registered to Google. The delivery address on the consignment letter is that of LG Electronics in Poland, TNT won't collect it as the delivery address that they have registered to the Account Number that I'm quoting is for Google in Belgium.
Did anyone else experience this? I'm tempted to blag it with TNT and just say that the delivery address is what they think it should be.
Help, my nexus 4 never arrived from Google!
Okay this is a bit weird, but I ordered my nexus on Saturday, and yesterday, while at school, I received a shipping confirmation email from Google. I checked the tracking number in the email and it said the phone was already delivered. I was excited that my phone was there but worried because I wanted to have time to make a signature required. So I arrived home probably 6 hours later and there was no package. I checked near my apartment, near both entrances of my building and in bushes. I'm hoping it wasn't stolen, but I emailed Google, thinking maybe they gave me the wrong tracking number since it was a strange situation. They said no, so I called ups they said all they could do was have Google start a tracer? What is that? Will it find my phone? I'm so annoyed because shipping times just went up so a replacement will tale even longer.
Sent from my Nexus 4 using xda premium
Wow. that is weird, sorry to hear that.
I really think Google should of made it so a signature is required.. it's a pretty expensive package, and for UPS just to be able to leave it in front of your door is just stupid.. especially if you live in a bad area.. smh.
Did you check your leasing office? Maybe UPS dropped it off their? Call them and make them track is what truck and driver it was with and ask them where he dropped the box off at?
I think tracer makes the ups driver go back to all of his stops and look for it.
I usually have me packages auto signed online and remove that option when the package is expensive. Which is what I did with my last nexus. This time it was delivered before I could do that.
Oh well, I think Google gives me a refund and if ups finds it, they send it back to Google.
What probably happened is that they gave it to the wrong apartment and that person got a very nice Valentine's day present
Sent from my Nexus 7 using xda premium
Censura_Umbra said:
I think tracer makes the ups driver go back to all of his stops and look for it.
I usually have me packages auto signed online and remove that option when the package is expensive. Which is what I did with my last nexus. This time it was delivered before I could do that.
Oh well, I think Google gives me a refund and if ups finds it, they send it back to Google.
What probably happened is that they gave it to the wrong apartment and that person got a very nice Valentine's day present
Sent from my Nexus 7 using xda premium
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Sorry to hear about this. A tracer for UPS will take up to 2 weeks. It has nothing to do with the driver. They basically go back through their tracking information and check each place where the package was scanned to see if they can find a clue. Not sure what your options are if that turns up negative. If the driver verifies he left it at your address it is almost impossible to prove it was stolen. Good luck.
Ha, don't give UPS so much faith. (Worked there for a summer during college).. All a "tracer" is going to do, is have the central office ask the drive what he did with the package. They will check the scan logs, to see if there are any note of whether the package was damaged or destroyed (for security reasons, any packages that become open at a UPS warehouse are Destroyed, but not before the employees pick through it) They might tell you that the driver is going to trace his steps for that day, but he won't He' can and probably will just say "I left it in front of the door" since there was no Signature Required for the package, technically UPS is not liable past the point of delivery, and as far as Google knows the package was properly delivered.
So its really a coin flip on what could happen. Heads UPS will probably claim they delivered the package to the proper location, and they are not responsible for what happens to it after that point, that's why they tell you to make arrangement for arrival of packages for when you are not home (ie: leave a note for the UPS drive to drop at a neighbors or to try back another day, or have a friend wait for the package) Or Tails (And this is highly unlikely) They will take fault for that package being misplaced and inform the shipper (Google) but packages sent via UPS or usually only Insured up to $100 (Might be different since the shipper is Google)
Words of advice: Go to UPS.com and Sign up for a My Choice account... Anytime you have a package sent to youUPS will email you the day before its Delivered, and they will email you the day it is delivered. Also, with a My Choice account you have the option of changing the Delivery options, so that you can have it held at a local UPS Customer Service Center for pick-up. This is very useful if you live in apartments.
Best of Luck, hope things go your way.
Crisisx1 said:
Wow. that is weird, sorry to hear that.
I really think Google should of made it so a signature is required.. it's a pretty expensive package, and for UPS just to be able to leave it in front of your door is just stupid.. especially if you live in a bad area.. smh.
Did you check your leasing office? Maybe UPS dropped it off their? Call them and make them track is what truck and driver it was with and ask them where he dropped the box off at?
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In the UK, Google used TNT and a signature was required.
skezza said:
In the UK, Google used TNT and a signature was required.
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Yup, same here. TNT definitely required a signature.
A tracer is usually done when a package has not been delivered, and does not have any recent scan activity at a center.
They usually send an urgent message to the center it was last scanned at and the management conducts an investigation to who handled the package last to find out where it went.
If you claimed damage they may send someone over to inspect the damage. If you claimed loss I don't know how they conduct the tracer to confirm that the package is lost. Perhaps they might ask or send the delivery driver to confirm where and when he dropped the package.
Sent from my Nexus 4 using xda app-developers app
Re: Nexus 4 lost/stolen?!Nexus 4 lost/stolen?!
skezza said:
In the UK, Google used TNT and a signature was required.
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Well last time I ordered a nexus 4 (this one was for my wife) I required a signature and they delivered it anyway saying it was signed by m8 it or something that obviously wasn't a name.
So this time I was going to reroute it, but like I said before it was delivered before I knew it was shipped.
Anyway, I think Google covers lost OR stolen deliveries, so if ups doesn't try to look for it and claims they are not at fault and that it was stolen, I think Google still gives me a refund. We will see, still waiting for the rep I was emailing to respond.
Sent from my Nexus 7 using xda premium