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Hi. I am a contractor for Fedex. Just wanted to give you guys that won't be home a couple tips to still get your package. Number one. These packages are being shipped with direct signatures I'm assuming. What this means is someone has to be at the address on the package to sign for it. It cannot be delivered to alternate addresses. ie "please deliver my package next door". The are not allowed to do this. But, the good thing is that it just has to be somebody at your address. If it's a friend, neighbor, relative. Doesn't matter. They can sign for it. If you know nobody will be there contact your local Fedex terminal. These are going express, do not contact Fedex Ground or Fedex Home Delivery. Wrong company. Anyway, contact your local terminal and tell them you have a package with such and such tracking number and you would like them to hold it. Ask them what the hours to pick up a package held are and go pick it up within those times. Make sure you bring a valid id and your tracking number. Veolia, N1 in hand. Hope this helps. BTW. If your package is not in your hands in 3 business days because you are not home it will be shipped back.
nope my fedex order said indirect signature required, meaning I could have just left a fedex door tag authorizing them to leave the package at the door and they would have left it (thats what it said on the site).
thanks for the info. i hope we have a snow day tomorrow so i WILL be home (but also that the roads arent bad enough that it stops them from coming...)
anyways mine is also INDIRECT - " Standard Overnight - Indirect " so i could have them deliver it next door...hmm. and if i am not home to get the package tomorrow then i'll be picking it up tomorrow night no matter how bad the weather is.
i am thinking of coming down with a case of the dontwannagointoworkbecauseakillerphoneisbeingshippedtome disorder tomorrow.
david1171 said:
i am thinking of coming down with a case of the dontwannagointoworkbecauseakillerphoneisbeingshippedtome disorder tomorrow.
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*cough* *cough*
I hear it's contagious.
david1171 said:
i am thinking of coming down with a case of the dontwannagointoworkbecauseakillerphoneisbeingshippedtome disorder tomorrow.
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I've got it too, it's spreading.. *cough*
Sweet. Even better then. We deliver a lot of phones for Brightpoint and those are direct sign so I assumed these would be the same. Guess not. Well that makes things a whole lot easier then. Sign the tag and make sure to leave it on the door it was left on for the next day and all will be well. Also, if you guys don't want your phone left outside leave a little note where to leave it. I cannot speak for all drivers, but I would try to leave it somewhere out of view. When you sign that tag it puts full responsibility of the phone in your hands. You are saying that it is okay to leave it and if it's not there Fedex is not responsible for it. Anyway, I hope this helps those that were wondering.
Is there a way to avoid the signature required from FedEx?
How did you guys get around this. My wife and I both work... really wanting to play with the phone tonight.
Sorry this is not a great topic for this forum, but where else could I get a bunch of people so gung-ho for the Nexus?
s15274n said:
Is there a way to avoid the signature required from FedEx?
How did you guys get around this. My wife and I both work... really wanting to play with the phone tonight.
Sorry this is not a great topic for this forum, but where else could I get a bunch of people so gung-ho for the Nexus?
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Why do you want to avoid the signature??? explain please...
Its an indirect sig required so anyone can sign for it if you have a neighbor that will be home just let them know and leave a note on your door for fed ex
Because neither of us will be home to sign for it. If it's not left there then I will not be able to receive it unless I have them hold it at the facility and drive out there after work tomorrow (which I can not do)... so THEN it would have to be Wednesday before I received it.
I live in a very safe neighborhood in one of the lowest crime rate cities in the country.
i had to just stay home today and miss out on work today . but ill have my nexus one hopefully soon to play with
Not going to happen that I can see. I was told once that I could leave a note with the tracking number and sign it, but that didn't work (not sure if the note was still there when he got there though). I just happened to be home between doctor appts for mine.
You should call the fedEx company and tell them at what time will there be a fedEx guy in your area, then just get out of work for a bit get the nexus one and everyone is happy
I was able to leave a note on the door stating to leave the package on the doorstep. Signed it, printed my name and cell number if he/she wanted to confirm it. They left it there for me.
right on, I typed up a brief memo with all the input from you guys.
I will report back tonight and let you all know the results. Hopefully from my wifes Nexus One.
i get fedex stuff all the time, i have a waiver on file with them, so they leave all deliveries behind......call them and get the waiver in place, but you might have to sign something for that....good luck.
I am waiting for my package today.....supposedly before 3pm.
of course i'm leaving work to go get it!
gonna try att for now, but will most likely switch to the tmob
You can look online at the tracking info and it will tell you if it is a direct or an indirect signature that is required. Direct, you personally have to sign for it. Indirect, you can just leave a note on the door instructing the FedEx man to leave the package on your doorstep and sign the piece of paper. In this case it was indirect and they left it for me...
This may be a little late for the OP but why not have it shipped to your work address? Businesses typically get deliveries earlier than residences and there is almost always someone there to sign for stuff.
This worked perfect for me. I had it by 10 in the morning. FedEx to my house is usually after 5.
I would call FedEx and ask if they can re-route the package to your work address. You can also get a door hangar from FedEx that you can fill out, sign, and leave on your door for them, to allow them to leave the package at your door without a signature.
From the FedEx Website
Indirect Signature Required
FedEx will obtain a signature in one of three ways:
From someone at the delivery address; or
From a neighbor, building manager or other person at a neighboring address; or
The recipient can sign a FedEx door tag authorizing release of the package without anyone present*.
* = FedEx had to have attempted delivery once to leave this tag on the door
Direct Signature Required.
FedEx will obtain a signature from someone at the delivery address. If no one is at the address, FedEx will reattempt delivery. For FedEx Express shipments, the recipient may also choose to pick up the package at the location listed on the door tag.
http://www.fedex.com/us/services/shipinfo/signatureoptions.html?link=2
In 2007 FedEx used to allow Residential deliveries to have a release on file to prevent signatures. Now ALL residential shipments are dropped without a signature UNLESS the shipper requests a direct, indirect or Adult signature (e.g. Booze). Generally calling FedEx 1800-GO-FEDEX (1-800-463-3339) you can provide the tracking number and ask for the shipment to be held at your local FedEx location. Some locations can do this right away (e.g. in transit) - others may need to do an attempted delivery the first day - those generally go back to the FedEx location by 6PM in most markets - so you can pick those up the same day at the assigned FedEx location (may not be the one closest to you - it will be the one the driver on your route calls home base). If you do pickup at a FedEx location they will check photo ID. Some shippers (e.g. Apple) prevent redirection of the package - either it's attempted to deliver and signed, picked up at a FedEx location or RETURNED as undeliverable. Keep that in mind if the FedEx agent says you cannot redirect it to a work address - it's a legit concern to prevent fraud.
I left a notecard today with the tracking number and a request of where to leave it (at the door) and printed my name/signed my name
...and left $5 just in case. Just received confirmation that my phone was dropped off at my front door ! : D ! !
Yeap....
UPDATE:
FedEx did leave as most of you thought per my notes instructions. Man, the Nexus is INCREDIBLE. I am so jealous of my wife.... Cyan is incredible, but there is no way my G1 can come close to the Nexus.
i'm 10 days passed my newegg return, so i'm stuck dealing with asus
during the last week, my TF just became completely incapable of sleeping with SODing. did everything i can to try and fix it. Did an nvflash reformat (i believe that should fully reset my device, correct?). even unrooted and reverted to 3.0.1 rom, and still SODs persist.
[ bit of a side note: my TF didn't used to have this problem, and now, even with multitudes of software wipes, i'm still getting them....i'm starting to wonder if this is really a hardware problem ]
anywho, this is the first time i'm RMAing anything by mail, so i'm wondering which shipping method i should pick. i want to pay as little as possible, although i want the shipment insured. speed isn't a priority, although obviously, the faster the better.
better yet, has anyone able to get Asus to refund the shipping? This SOD thing is definitely ASUS's problem, and I feel ripped having to pay a single cent on having it fixed.
also, this is what i declared as the reason i'm RMAing. They said i have to put a letter the enumerates the problems with my TF. Can I add in my light bleed problem and a single bright pixel in the screen?
I might as well get everything done in one swoop.
thanks
I'm in almost the same boat as you. One stuck pixel, massive light bleeding. I just sent it in Thursday and they're going to receive it Monday from which the two week period begins.
1. I was also forced to pay the return shipping. Unfair is an understatement for a unit that was defective straight out of box.
2. They can't guarantee a replacement, only a "repair". Whether that means they butcher it by breaking the bezel using a putty knife and the whole thing creaks after they slap it back together is unknown.
3. I would just throw every issue you have on it to a letter. What they should have sent you is an e-mail which comes with an attachment file which is a checklist and it requires a signature and the RMA number. Simply fill it out (I put the TF101 16GB on the "Other" section of the checklist).
You'll need that checklist above, the issues sheet which you have to type up and a copy of the invoice to prove warranty is still in effect. Staple the three documents together so your gripes/issues sheet is on top and implicitly it becomes the first thing they are likely to read. Throw some red ink in there too, either from red font or circle some passages using a red pen to catch their attention for important areas to read. Just don't overdo it.
4. Finally, they told me to include all of the stuff it came with including box, manuals, charger cables, etcetera. I put it all in there and I made the asshole CSR confirm that if they "repair" it they will return these back to me and I stated this on the issues sheet as well. If they replace the unit I wanted the whole thing replaced and they could keep my packaging. If you don't send the box you may save on shipping costs but the instructions quite clearly state that they're required to protect the unit during shipping.
Based on Murphy's Law and the generally ****ty quality of their CSR's I am assuming the box will become lost in a black hole and I'll receive a unit with no packaging to complement the $417.00 I paid for what is essentially a refurbished unit.
The cheapest and fastest way to send it IMO is the medium Priority Mail flat rate box coupled with Delivery Confirmation and Domestic Insurance for $400.00. Don't insure it for a penny more or you're paying another $1.05 or so. Insurance is a must, if you don't they'll blame it on you if it gets lost. The total comes out to around $17.00 where I am counting the postage, DC and Insurance. The medium PM flat rate box is sized perfectly to fit the unit and allow you to put padding on all six sides and will run you about $10.75 and it generally takes three days to get there, counting the day you mail it and the day they receive it. Be careful if that third day lands on a weekend like Saturday, although USPS delivers apparently Asus Service Center isn't open on Saturday's so the package is held until Monday.
If you do send it, good luck. Do post your experience and the results. We'll be like blood brothers, we'll see whether we get shafted and which one of us gets it harder.
Thanks for the response. I actually put off sending it until tommorow and was thinking of ups...but I guess usps is a good choice as well.
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The e-mail I got from them clearly states that packaging should be included but I took another look and it says if it's not included you can just package it securely.
To do it by USPS you need to have the unit packed in the box it came in or just bring the unit itself if you're not sending the packaging. Go to a post office and ask for or find the medium Priority Mail flat rate box. It's the only box that's about the same in terms of dimensions as the Asus Transformer box it's just a little bigger. Put the Transformer in that box and put padding all around the inside, peel off the adhesive strips and close up the box.
You'll have to bring your own padding whether it's crumpled paper or packing peanuts because the post office doesn't give you any from my experience.
Once it's all sealed up using the adhesive strips on the box, write the destination and return address on the place the box tells you to. You might also be able to find a label you can write it on and then stick the label on.
Then find the bright green DC form, fill it out, detach the barcode sticker portion from the form and peel the backing to apply the barcode label to the box. Do the same for the insurance form which is blue (make sure the insurance form is the blue one that says Domestic Over $200.00). If you get the wrong one (the black one), it's not possible to insure for anything over $200.00. On the insurance form only fill out the bottom stuff, the rectangle boxes above are printed on by the computer at the cashier.
Now before you make you way to cashier, make sure you have:
1. The medium PM flat rate box sealed with the Transformer inside.
2. DC has been applied (bright green label) and you must have the other stub with the address information on it.
3. Likewise insurance must also be applied (blue label) and you must have the other stub with the address information on it.
4. Go up to the counter, hand them your package and the two colored stubs for DC and insurance.
5. They'll ask how much you want to insure for, obviously you tell them $400.00, they stamp the stubs, print the insurance information on to the blue one, take your money, give you your receipt and the two stubs back and you're on your way. Don't lose the receipt or either of the two stubs. The receipt will have the numbers from the DC and insurance stub but you don't want to lose those anyway in case something happens.
6. You can use the numbers on the bright green DC stub to check the status of your package on the USPS website.
If you can do UPS it's a little better because the insurance is already implied I believe (don't quote me on this, make sure). They also have real time tracking but IMO UPS takes longer and is a bit more expensive. Priority Mail is almost always three days with the first being when you drop off and the third being when they receive it. This is even if you're doing this from NY to CA.
finalhit said:
Thanks for the response. I actually put off sending it until tommorow and was thinking of ups...but I guess usps is a good choice as well.
Sent from my PG06100 using Tapatalk
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i sent my tablet using UPS from S. Cal to Texas using 3 day ground for 11 bucks. I just sent in the tablet with the box. I kept the charger and usb cable. Monday 20th will be a week now since they receive it. hopefully I will get it back at the end of this week. my tablet backlight die after one month.
wow, thanks for the very detailed response tubular. i never really shipped anything before (except returning a package to amazon, but amazon made the that process painless, wish asus did the same)
so UPS is always insured? so dazz's 11 bux is insured? i may very well go that route if that were the case.
still a bit bitter of having to pay for shipping, as i'm very much convinced that SOD is a product defect, not a user-caused one...but for 11 bux, i'll save myself the stress, and let this one go.
Call them and ask. From what I know packages are insured by default and yo have to put a claim if it gets lost. Usually they go through a lengthy process of attempting to find the package.
The only downside to UPS is it may take longer. Especially if Asus wants you to send to Fremont, CA and you're on east coast. If you're not going by a 3-day service and you do UPS Ground you're easily looking at five or six business days.
The pros are that it appears cheaper based on what the other poster said. In addition it's easier. It's one label that you put on the box. USPS requires all of that mess I put up above, putting the destination/return address, filling out DC form and applying that label, filling out insurance form and applying that label.
If you've never done it before you might be better off just doing it by UPS and having UPS help you with the package at a UPS center because USPS doesn't help you with ****. There's already a line there and if you wait until it's your turn and ask your question it's going to be a waste of time. There's literally glass windows separating you from them. UPS centers allow workers to walk around the counters and actually assist you.
From my experience postal workers are agitated, annoyed and rude. Definitely won't be fun if you make a mistake.
finalhit said:
so UPS is always insured? so dazz's 11 bux is insured? i may very well go that route if that were the case.
still a bit bitter of having to pay for shipping, as i'm very much convinced that SOD is a product defect, not a user-caused one...but for 11 bux, i'll save myself the stress, and let this one go.
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I didnt get it insured when I sent mine in, too pissed off that it was coming out of my pocket for a defective product. Also, my TF missed the delivery date by one day and I got a refund of 6 bucks back... So I ended up spending 5 bucks...
nowhere did i read they wanted a copy of the invoice or warranty card or anyting of that nature to show if it's still in warranty....since these things have only been available a couple months, i can't imagine ANY TF101's being out of warranty yet. I just mailed in the unit (no cables, no manual, no nothing but the TF101), factory reset, in original box with the 2 pieces of paper they requested....they also said nothing about getting a repair/refurb in return.
i can't imagine they have the time to physically repair the various units that come in and get them back out in a timely manner....though i'll know quickly if i get my old one back, mine has a nice chip/flek where the copper used to be.....they also didn't mention anything about me paying return postage (unless you meant you paying the postage to send it and them paying the postage to send you the fixed one).
Fedex ground and it should be there on wed....not sure who you people are talking to to get so much information, my letter said to ONLY send the stuff you want replaced, not all the cables and stuff.
Oh, and sent it to a Suite 200, what kind of Suite has a white room and able to repair broken computers, i thought these were all manufactured in Taiwan, doubt they have the ability to repair them in Texas.
$14 for ground Fedex, really the only shipper i trust for expensive items.
Please do not to include any accessories, including but not limited to as they will not be returned / replaced. Customers will be responsible for shipping fee if they are requesting items to be returned
Shipped it ups. Its indeed 11 bux for ground...3 days from socal. First $100 is insured, $2 additional for each $100. Didn't want to risk 400 to save 6 so paid for that as well.
Also didn't want to send my box in (dunno why, feel a bit secure having the barcodes and stuff) so paid additional 5 for them to pack it.
Came out 23 and change...shiuld get there in 3 days
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Tubular said:
If you can do UPS it's a little better because the insurance is already implied I believe (don't quote me on this, make sure). They also have real time tracking but IMO UPS takes longer and is a bit more expensive. Priority Mail is almost always three days with the first being when you drop off and the third being when they receive it. This is even if you're doing this from NY to CA.
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Eh? I've sent a package to California with UPS and it was sent there by three days.
I trust UPS more than USPS. It's far much better and stable.
Not sure what you're talking about UPS taking longer.
What are the return times like? I'm up in Canada and I sent my TF in for a problem with the bezel and it's been at the RMA place for 3 weeks now! I'm getting a little frustrated because my RMA number isn't working on the tracking site, but when I call support up they say they can see the status of it and keep telling me I have to wait "just a bit longer".
I love the TF, but I'm getting very frustrated by ASUS's tech support. The tablet has now been in an RMA center longer than it's been with me
It took 2 weeks here. Picked up from the Netherlands, shipped to Czech Republic (1 day), speaker + accelerometer repaired (12 days), shipped back to NL (1 day).
Not sure what you're talking about UPS taking longer.
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UPS Ground takes five days at the minimum to reach CA from NY. If you haven't used UPS Ground before you have no idea what you're talking about.
UPS 3-day gets from CA to NY in 3-days, that's why it's called 3-day. UPS Ground however, does not.
Oh and the Grapevine, TX facility does have a clean room. Look up the address for the Grapevine, TX facility and you'll find the "ASUS Service Center" is actually "Wistron Infocomm". You'll also find a news article about how the facility was renovated last year to have better air filtration and upgraded clean room standards overall. It makes me a bit more confident but reading forum posts from people who sent in laptops and motherboards to various Asus contractors shakes my confidence. Some have received either no repair or their items were purposely damaged so that Asus wouldn't have to foot the bill for the repair. It's this kind of shady bull**** that makes me fear the worst.
I sent in everything because not only was my unit defective, so was the charger. I don't know where you got that above passage Krighton but it's clear on the e-mail:
6.Ship your unit and all accessories (if applicable) in the original packaging to ensure safe handling while in transit. In the event that you do not have the original packaging, please pack your unit safely. By shipping your unit to an ASUS service center you agree that ASUS cannot be held responsible for any damage that occurs as a result of third party courier service.
7.Do not ship any additional devices or peripheral accessories that were not included with your unit. ASUS cannot be held responsible for any lost, stolen, or damaged items that were not included with the original unit.
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Bubble 7 means don't put irrelevant **** in the box like a game boy or something. Everything that came with the unit is fair game. I better get all of it back since these pricks insist on repairing instead of replacing.
"By shipping your unit to an ASUS service center you agree that ASUS cannot be held responsible for any damage that occurs as a result of third party courier service."
I believe this is both immoral and possibly illegal. The item(s) should be insured by Asus with the courier they use. If the courier is handling the goods on Asus behalf then they should be responsible for any damage incurred during shipping and claim the money back from their courier!
I'd challenge any sensible small claims court not to agree with my thinking on this. But I do not practice law so if anyone wishes to chime in please do.
OK. SO, This was my first dealing with handtec or any of the overseas online companies.
It was on the 5th of November that I bought a Galaxy Note from them. Before I actually made the purchase, I used the "live support" to ask them regarding the availability of the product and quality support they can offer me after the purchase. The chat was very professional and I even got a discount with the phone. I ended up getting the sim free version for the price of the network logo version.
Few weeks after I received my phone, I finally have the time to have a good look of my phone, I found 3 dead pixels on the screen. Man! was I devastated! (for those of you remember my thread about it). I used the live support again and they suggested me to return it back to them asap and ensured me that everything will be taken care of and not to worry. I remember the operator said to me "Don't worry, handtec will take care of you"
After about 4 days of sending back the phone (which is today ).....my tracking status showed the item was delivered. So I immediately use the live support again to ask them about whether or not they have got the phone. They said they have, so I asked them when they will be sending the replacement back to me. They said they will try to send the replacement today.
I told them that I hope the replacement phone that I will be getting will be without dead pixels. I don't want to have to pay the expensive return postage again. They said they can help me to gain a peace of mind by letting them open my box to check to make sure. So I agreed (it took me a while to make that decision as I have always like the feeling of opening a brand new package )
I then logged off the live support, but as soon I logged off...I was like...oh crap!
I forgot to tell them to wear a glove and also make sure that none of the protectors were taken off while they check my screen. So I logged back on in about a minute after I logged off and asked them not to take off any protectors. Guess what they said to my surprise?! (apparently, it was the same operator)...and he said the check has already been done, nothing is wrong with the phone, and it is going to the warehouse as we speak, ready to be sent out today, and I will be getting it early next week.....
WOW....they must be SUPERMEN or something close....so professional and efficient.....
At this point....I would never hesitate to buy from them again in the future because they are very professional, responsible and efficient...
I will let you guys know when I actually receive the replacement back from them......and hopefully by then, I can also say...yay...my screen is PERFECT too
Anyways...thanks for hearing me out....hope I get my lovely GNote back soon!!
My experience has been near the same with them, sans the dead pixels. I placed my order with them at 1:30 EST (Im in the US) on the 28th of November. Email conformations were quick and informative. On the 29th I received an email stating that because of my first time order with them, and that I was overseas, I needed to answer some additional security questions (Credit Card Bank Authorization number, etc.) I responded quickly to this, and they continued the vetting process. I ended up calling them to be sure they had everything. They were very polite and helpful on the phone. Rather than continue to delay the shipment, they asked that they be able to send the shipment to my work address so that they didnt have to wait for the security team to validate my home address with my CC. Because of the time difference between the US and UK, they werent able to ship it on Tuesday. I checked my tracking number on Wednesday and found that they sprung for overnight AM shipping! So Thursday morning my package comes in (my only complaint here is that they didnt ship it in a box, it in a loose bubble envelope). All has been working great since! No dead pixels, and this phone is simply amazing!
Hats off to Handtec for doing it right!
Bought both SGS II and the Note from handtec. I'm probably going to continue the trend with Galaxy S III. Despite what some people say about handtec not selling "UK" version of the note, it's not like it matters much here in the US
Both times, my phones arrived in less than 24 hours from UK!!!
Glad to hear there are good experiences with them, I will have to try them out on my next phone Galaxy S3? xD
plasket said:
My experience has been near the same with them, sans the dead pixels. I placed my order with them at 1:30 EST (Im in the US) on the 28th of November. Email conformations were quick and informative. On the 29th I received an email stating that because of my first time order with them, and that I was overseas, I needed to answer some additional security questions (Credit Card Bank Authorization number, etc.) I responded quickly to this, and they continued the vetting process. I ended up calling them to be sure they had everything. They were very polite and helpful on the phone. Rather than continue to delay the shipment, they asked that they be able to send the shipment to my work address so that they didnt have to wait for the security team to validate my home address with my CC. Because of the time difference between the US and UK, they werent able to ship it on Tuesday. I checked my tracking number on Wednesday and found that they sprung for overnight AM shipping! So Thursday morning my package comes in (my only complaint here is that they didnt ship it in a box, it in a loose bubble envelope). All has been working great since! No dead pixels, and this phone is simply amazing!
Hats off to Handtec for doing it right!
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How did you reach them on the phone? I tried to call them many times, but all end up being referred to go to the website.
How can the package get there overnight? wow
what version of the note are they selling?? and where is it made (although i'm not quite sure what problems are inherent with which manufacturing site)
DMax99 said:
.....So I logged back on in about a minute after I logged off and asked them not to take off any protectors. Guess what they said to my surprise?! (apparently, it was the same operator)...and he said the check has already been done, nothing is wrong with the phone, and it is going to the warehouse as we speak, ready to be sent out today....
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I agree that Handtec is a good/reliable company and also no offense to you but seriously..? In a minute? Come on... Since you said they asked for permission for opening it I assume it was opened/checked after you close the chat.
Lets see:
Closing chat with you and email or phone the Service Dept to check the phone? Time: 1-3min
Service Dept: Find your phone or any phone that will be sent, open box, open back cover and put presumably a used battery in it and start it up? Time: 5-10m if they haven't anything else to do.
Doing some quick tests directly on the phone or connected to the PC? I will give it another 3-8min because some pre-requirements might be needed.
Tests done and ready to ship, shutting phone down, removing back cover, out the battery, backcover on, phone in box closed, report made for the phone(not always), everything ready to sent and finally in it's way to the "warehouse"? Add another 10-20min
We are looking at about 20-40minutes if everything goes smoothtly. No offense OP but some common sense doesn't hurt here. Many people might jump to wrong conclusions reading that.
DMax99 said:
WOW....they must be SUPERMEN or something close....so professional and efficient.....
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You are just being sarcastic aren't you...? Please tell me you are!
Also please, this post in not directed to you OP. But at Handtec.
koniakki said:
I agree that Handtec is a good/reliable company and also no offense to you but seriously..? In a minute? Come on... Since you said they asked for permission for opening it I assume it was opened/checked after you close the chat.
Lets see:
Closing chat with you and email or phone the Service Dept to check the phone? Time: 1-3min
Service Dept: Find your phone or any phone that will be sent, open box, open back cover and put presumably a used battery in it and start it up? Time: 5-10m if they haven't anything else to do.
Doing some quick tests directly on the phone or connected to the PC? I will give it another 3-8min because some pre-requirements might be needed.
Tests done and ready to ship, shutting phone down, removing back cover, out the battery, backcover on, phone in box closed, report made for the phone(not always), everything ready to sent and finally in it's way to the "warehouse"? Add another 10-20min
We are looking at about 20-40minutes if everything goes smoothtly. No offense OP but some common sense doesn't hurt here. Many people might jump to wrong conclusions reading that.
You are just being sarcastic aren't you...? Please tell me you are!
Also please, this post in not directed to you OP. But at Handtec.
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LOL....It is TRUE....when I was on the chat the first time I have already given him the permission to check the phone. I don't know how their company works, but when I logged back on (maybe about 30 seconds to 1 minutes after) He told me the phone has already been checked.
BTW....They only said they would check the screen with my new replacement phone as the problem with my faulty phone was with the dead pixels on the screen.
But seriously I am not sure how the company works.....I am suspecting that the company is quite small. So maybe their warehouse and return department are the same department, and maybe there are only a few people working in the company with each person doing multiple things. Therefore, it take less time for communication. I really believe they try to make their company look bigger than what it really is.
Finally, I was not being sarcastic when I told them they are supermen. I really thought that they were really efficient.
ps. all the things I have told you are what they have told me on the chat. who knows what really happened over there on the other side of the world.
They were pretty easy to get ahold of. I called their number that was listed on the website, reached an automated prompt, chose sales support and waited a few minutes on hold. Guy picked up pretty quickly. They have hours from like 7-5:30 UK time
Sent from my GT-N7000 using Tapatalk
You people must be really lucky to get the phone delivered so fast. I ordered mine with some accessories on the 29th, I have yet to get it. Fedex status says clearance delay. First, Customs wanted an itemized breakdown with value. Then they want an FCC form. Having sent many phones to the U.S, I would have expected Handtec to know what documents are required to get through Customs.
That aside their customer service is pretty good so far. I'm just frustrated I didn't have the phone over the weekend.
So finally received my gnote.
Powered up got the OTA and now I'm enjoying it. Handtec even credited my credit card because the price has dropped since I purchased it.
Sent from my GT-N7000 using XDA App
My replacement should get here by tomorrow
Ok....so I have finally received the replacement back from handtec. They have also given me a Travel Power Adapter as a gift. I think they have given me that because the phone was supposed to be sent to me last Friday but didn't end up getting sent on Monday (not really a big deal to me though).
I have quickly turned on the phone to check the screen and it looks fine. I am pretty sure it's a German version as there is a German Manual in the Box plus, the phone was in German when it first booted up. It is kind of weird because everything on the back of the box is in English and even says UK at the buttom.
Anyways...I will start using the phone tonight after it's being charged fully and with a screen protector on. Hopefully there will be nothing wrong with this handset
I must say this again at the end....I am very satisfied with handtec's customer service. I will definitely buy from them again!
Help, my nexus 4 never arrived from Google!
Okay this is a bit weird, but I ordered my nexus on Saturday, and yesterday, while at school, I received a shipping confirmation email from Google. I checked the tracking number in the email and it said the phone was already delivered. I was excited that my phone was there but worried because I wanted to have time to make a signature required. So I arrived home probably 6 hours later and there was no package. I checked near my apartment, near both entrances of my building and in bushes. I'm hoping it wasn't stolen, but I emailed Google, thinking maybe they gave me the wrong tracking number since it was a strange situation. They said no, so I called ups they said all they could do was have Google start a tracer? What is that? Will it find my phone? I'm so annoyed because shipping times just went up so a replacement will tale even longer.
Sent from my Nexus 4 using xda premium
Wow. that is weird, sorry to hear that.
I really think Google should of made it so a signature is required.. it's a pretty expensive package, and for UPS just to be able to leave it in front of your door is just stupid.. especially if you live in a bad area.. smh.
Did you check your leasing office? Maybe UPS dropped it off their? Call them and make them track is what truck and driver it was with and ask them where he dropped the box off at?
I think tracer makes the ups driver go back to all of his stops and look for it.
I usually have me packages auto signed online and remove that option when the package is expensive. Which is what I did with my last nexus. This time it was delivered before I could do that.
Oh well, I think Google gives me a refund and if ups finds it, they send it back to Google.
What probably happened is that they gave it to the wrong apartment and that person got a very nice Valentine's day present
Sent from my Nexus 7 using xda premium
Censura_Umbra said:
I think tracer makes the ups driver go back to all of his stops and look for it.
I usually have me packages auto signed online and remove that option when the package is expensive. Which is what I did with my last nexus. This time it was delivered before I could do that.
Oh well, I think Google gives me a refund and if ups finds it, they send it back to Google.
What probably happened is that they gave it to the wrong apartment and that person got a very nice Valentine's day present
Sent from my Nexus 7 using xda premium
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Sorry to hear about this. A tracer for UPS will take up to 2 weeks. It has nothing to do with the driver. They basically go back through their tracking information and check each place where the package was scanned to see if they can find a clue. Not sure what your options are if that turns up negative. If the driver verifies he left it at your address it is almost impossible to prove it was stolen. Good luck.
Ha, don't give UPS so much faith. (Worked there for a summer during college).. All a "tracer" is going to do, is have the central office ask the drive what he did with the package. They will check the scan logs, to see if there are any note of whether the package was damaged or destroyed (for security reasons, any packages that become open at a UPS warehouse are Destroyed, but not before the employees pick through it) They might tell you that the driver is going to trace his steps for that day, but he won't He' can and probably will just say "I left it in front of the door" since there was no Signature Required for the package, technically UPS is not liable past the point of delivery, and as far as Google knows the package was properly delivered.
So its really a coin flip on what could happen. Heads UPS will probably claim they delivered the package to the proper location, and they are not responsible for what happens to it after that point, that's why they tell you to make arrangement for arrival of packages for when you are not home (ie: leave a note for the UPS drive to drop at a neighbors or to try back another day, or have a friend wait for the package) Or Tails (And this is highly unlikely) They will take fault for that package being misplaced and inform the shipper (Google) but packages sent via UPS or usually only Insured up to $100 (Might be different since the shipper is Google)
Words of advice: Go to UPS.com and Sign up for a My Choice account... Anytime you have a package sent to youUPS will email you the day before its Delivered, and they will email you the day it is delivered. Also, with a My Choice account you have the option of changing the Delivery options, so that you can have it held at a local UPS Customer Service Center for pick-up. This is very useful if you live in apartments.
Best of Luck, hope things go your way.
Crisisx1 said:
Wow. that is weird, sorry to hear that.
I really think Google should of made it so a signature is required.. it's a pretty expensive package, and for UPS just to be able to leave it in front of your door is just stupid.. especially if you live in a bad area.. smh.
Did you check your leasing office? Maybe UPS dropped it off their? Call them and make them track is what truck and driver it was with and ask them where he dropped the box off at?
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In the UK, Google used TNT and a signature was required.
skezza said:
In the UK, Google used TNT and a signature was required.
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Yup, same here. TNT definitely required a signature.
A tracer is usually done when a package has not been delivered, and does not have any recent scan activity at a center.
They usually send an urgent message to the center it was last scanned at and the management conducts an investigation to who handled the package last to find out where it went.
If you claimed damage they may send someone over to inspect the damage. If you claimed loss I don't know how they conduct the tracer to confirm that the package is lost. Perhaps they might ask or send the delivery driver to confirm where and when he dropped the package.
Sent from my Nexus 4 using xda app-developers app
Re: Nexus 4 lost/stolen?!Nexus 4 lost/stolen?!
skezza said:
In the UK, Google used TNT and a signature was required.
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Well last time I ordered a nexus 4 (this one was for my wife) I required a signature and they delivered it anyway saying it was signed by m8 it or something that obviously wasn't a name.
So this time I was going to reroute it, but like I said before it was delivered before I knew it was shipped.
Anyway, I think Google covers lost OR stolen deliveries, so if ups doesn't try to look for it and claims they are not at fault and that it was stolen, I think Google still gives me a refund. We will see, still waiting for the rep I was emailing to respond.
Sent from my Nexus 7 using xda premium