Well I officially broke my precious Galaxy S3.
Dropped from my pocket to a hard floor.
The LCD began to leak down the screen, eventually filling the screen with black.
The irony? Not one single mark or scratch on the phone, even after this drop.
I hadn't yet swapped over my phone insurance yet from my old phone, and it happened 35 days after I got the phone from Phones4U.
They have sent it in for repair (under manufacture warranty). This takes TWO WEEKS. And I may get a phone call stating that due to the damage being from "shock" by being dropped, they cannot replace the screen digitizer.
If this happens, I have an option to pay £60 for them to repair it, or I can get the phone back and claim off insurance (because I only started my insurance on the day it broke, so I have to wait a week for insurance to be valid).
Thoughts?
I looked at this:
http://www.amazon.com/Original-Genuine-Digitizer-Assembly-Samsung/dp/B008AT974I
But too much £££
Its most definitely not a warranty claim.
£60 versus self repair with no warranty on your repair .
A number of i broke i replaced my screen posts on XDA worth a look to get an idea of costs difficulty etc .
jje
danieljamie said:
I looked at this:
http://www.amazon.com/Original-Genuine-Digitizer-Assembly-Samsung/dp/B008AT974I
But too much £££
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i dont know why it says LCD not AMOLED on that auction..
Yeah they asked me in Phones4U if I dropped it.
To which I responded, "nope never", and there are NO MARKS on the phone at all.
He phoned the Samsung tech support and they said that the digitizer must have cracked due to a "shock or fall" and that I may get a phone call from the repair team arguing it.
Not sure what to do if I do?
I just want to claim ignorance and say it has never been dropped and get a new screen in it.
Anyone had experience with Phones4U repair center?
Service centers are not morons. If the screen is broken it a result of usegs and not manufacturing issue. I do not see why they should fix this under warranty. So say yes i drpped it and have it fixed for 60£
Sent from my GT-I9300 using xda premium
Be careful sending your phones in to Samsung for repair. I sent my Galaxy S III in for repair. The repair was supposed to take 5 days but instead took 21 business days. When I got the phone back the water damage sticker was activated. The phone was in a zip lock bag, wrapped in bubble wrap, and put in a UPS shipping bag that was in a box. The phone was water damaged at the Samsung repair facility in Texas. Now Samsung wants me to return the phone to them and they expect it to take a week to get it back. How can a phone leave their repair facility water damaged after taking 16 days longer to repair. Samsung repair support is terrible and I will never buy another Samsung phone again.
btmec said:
Be careful sending your phones in to Samsung for repair. I sent my Galaxy S III in for repair. The repair was supposed to take 5 days but instead took 21 business days. When I got the phone back the water damage sticker was activated. The phone was in a zip lock bag, wrapped in bubble wrap, and put in a UPS shipping bag that was in a box. The phone was water damaged at the Samsung repair facility in Texas. Now Samsung wants me to return the phone to them and they expect it to take a week to get it back. How can a phone leave their repair facility water damaged after taking 16 days longer to repair. Samsung repair support is terrible and I will never buy another Samsung phone again.
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Do you have a I9300 phone ???
jje
My S4 fell down and the screen broke. Since then it won't turn on. Any diagnostic tools or solutions out there?
I know about shops that repair phones!
Call samsung customer services...all samsung products/phones come with a 24 mnth warranty as standard...theyll send you a postage bag to send them the phone in to them..totally free of course. Do not pay an independant repair shop who could possibly damage your handset further...rendering it out of warranty. This is your best bet if you fail to get it working yourself
Sent from my GT-I9505 using xda premium
naokilla said:
Call samsung customer services...all samsung products/phones come with a 24 mnth warranty as standard...theyll send you a postage bag to send them the phone in to them..totally free of course. Do not pay an independant repair shop who could possibly damage your handset further...rendering it out of warranty. This is your best bet if you fail to get it working yourself
Sent from my GT-I9505 using xda premium
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A broken screen is not covered by warranty if I am not mistaken. And the fact that it died when it fell and the screen broke makes me think that the two things are related?
Jack_d71 said:
A broken screen is not covered by warranty if I am not mistaken. And the fact that it died when it fell and the screen broke makes me think that the two things are related?
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Nobody can help with this except Samsung.
Yes, broken screen is not covered by warranty, so you will have to pay for that and it's possible it's just that. Screen is not working so you can not see if your phone booted or now.
Go to Samsung support.
You don't have to send it to Samsung. Take/send it to any reputable repair shop. I broke mine a couple of months ago after I only had it for about 3 weeks. I called Verizon to find out if they had it in stock (I was ready to just buy a new one) and they actually told me to go on the internet and look for screen repair places because it would be cheaper than replacing the phone. I found a place in Times Square and I walked it in and 45 minutes later (and $280) I had a working phone again. Haven't had a problem with it since.
I recently (Jan 31) sent my Samsung Note 3 to Samsung (Plano, TX) for an LCD repair and saw some of the bad rap samsung has been given over their repair process and decided to post my own experience with their repairs. I shipped the phone without the back, charger, box, manuals with a prepaid UPS 2 day air label (got it for free from samsung), phone got there around February 4 and samsung started repairs on the 5. I thoguht I would have my phone back in no time, just to be disappointed two days later that my phone did not pass Quality Assurance test, after three failures in total Samsung decided to swap out my motherboard and then it passed the test and was shipped! Overall for a free service it took around 2 weeks total (not business days), this service sadly is not like Apple's exchange your broken device for a refurb. I will try to update my post once I receieve my phone back (I heard some people receiving their phones with more problems than they had to begin with, so fingers crossed ).
Here is a transcript of my repair:
*02/11/2014//20:17:36//0001773863//Web Chat//ASC*
2/11/2014 7:16 PM-William Herrera: The unit is shipped.
*02/11/2014//20:17:34//0001773863//Web Chat//ASC*
2/11/2014 7:16 PM-William Herrera: No hold amount
*02/11/2014//20:15:03//0001773863//Web Chat//ASC*
2/11/2014 7:15 PM-Mabel Padilla: QC Pass.
*02/11/2014//19:37:02//0001773863//Web Chat//ASC*
2/11/2014 6:36 PM-David Ramirez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel - Replaced Component
- S/W Updated
*02/11/2014//19:37:01//0001773863//Web Chat//ASC*
PBA was replaced
*02/11/2014//19:35:10//0001773863//Web Chat//ASC*
2/11/2014 6:35 PM-David Ramirez: The Unit did not pass Quality Assurance Check.
*02/10/2014//15:08:51//0001773863//Web Chat//ASC*
phone came in with some scratches on frame and rear,
*02/10/2014//15:08:51//0001773863//Web Chat//ASC*
2/10/2014 2:08 PM-David Ramirez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel - Replaced Component
- S/W Updated
*02/10/2014//15:07:42//0001773863//Web Chat//ASC*
2/10/2014 2:07 PM-David Ramirez: The Unit did not pass Quality Assurance Check.
*02/07/2014//14:58:13//0001773863//Web Chat//ASC*
2/7/2014 1:57 PM-Yesenia Gonzalez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel - Replaced Compone
nt
*02/07/2014//14:53:45//0001773863//Web Chat//ASC*
2/7/2014 1:53 PM-Yesenia Gonzalez: The Unit did not pass Quality Assurance Check.
*02/05/2014//12:01:33//0001773863//Web Chat//ASC*
2/5/2014 11:00 AM-Yesenia Gonzalez: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel
*02/05/2014//08:41:35//0001773863//Web Chat//ASC*
2/5/2014 7:41 AM-Selene Herrera: The unit has been received. Pack Condition: Envelope
*02/05/2014//08:41:35//0001773863//Web Chat//ASC*
2/5/2014 7:41 AM-Selene Herrera: Accessory: BATTERY,STYLUS
I'm just curious why you didn't exchange it through At&t.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
AT&T LTD Repair
I got the phone off of eBay and assumed att would just charge me to have it fixed or tell me to send it to samsung.
zhable said:
I got the phone off of eBay and assumed att would just charge me to have it fixed or tell me to send it to samsung.
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O ok. Here is how At&t works, they will cover the device for 1 year from purchase date regardless of who purchased it or where you bought it from. I found this out with a phone I bought on craigslist. I was the 4th owner but it did not matter. At&t shipped me a replacement phone 2nd day shipping and I returned my defected one to them. I don't praise At&t very often but their warranty dept is good in that aspect. Now getting a perfect refurbished replacement is another story, I went through 4 in a week and finally got a perfect one.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
Intub8 said:
O ok. Here is how At&t works, they will cover the device for 1 year from purchase date regardless of who purchased it or where you bought it from. I found this out with a phone I bought on craigslist. I was the 4th owner but it did not matter. At&t shipped me a replacement phone 2nd day shipping and I returned my defected one to them. I don't praise At&t very often but their warranty dept is good in that aspect. Now getting a perfect refurbished replacement is another story, I went through 4 in a week and finally got a perfect one.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
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Awww wish I went that route , thought they would have just shrugged their shoulder and told me to go somewhere else. Definitely will be doing that if there is an issue next time. Thanks for the info!
Intub8 said:
O ok. Here is how At&t works, they will cover the device for 1 year from purchase date regardless of who purchased it or where you bought it from. I found this out with a phone I bought on craigslist. I was the 4th owner but it did not matter. At&t shipped me a replacement phone 2nd day shipping and I returned my defected one to them. I don't praise At&t very often but their warranty dept is good in that aspect. Now getting a perfect refurbished replacement is another story, I went through 4 in a week and finally got a perfect one.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
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That is good to know.
---------- Post added at 01:36 AM ---------- Previous post was at 01:15 AM ----------
zhable said:
Awww wish I went that route , thought they would have just shrugged their shoulder and told me to go somewhere else. Definitely will be doing that if there is an issue next time. Thanks for the info!
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That is how Verizon was with me.
AT&T (The service center, not a local store, but it happens to be about 10 minutes from here) tried to reflash my Note 3 (bought from a Big Box store). Failed. "Must be a hardware problem, we'll have to replace your phone." I was out of there in 10 minutes with a replacement (after sitting for about half an hour waiting to be taken, waiting for the flashing - I wasn't the first one in the door that day.) They kept my Zagg screen shield (my error - I should have asked for it back), but otherwise no complaints. New phone, old battery, old S-Pen, old SIM, old SD card. I've been treated a lot worse by other companies. +1 for my local AT&T DSC.
still haven not received my phone back sadly. UPS must be under heavy load or the driver is afraid of snow. Anyone know any apps that would do some testing on phones (test bluetooth, wifi, screen and such)?
Ok got my phone back a couple days ago, everything seems to function well and im very happy with my repaired note 3. If anyone has any questions about the repair or quality of it, ask away and to anyone looking to send their phone in, I would recommend only doing it ONLY IF its your LAST option, as mentioned by the other forum members to use AT&T instead (which hopefully i wont have too).
When I broke the screen on my S4, I smashed the screen on a laptop out of anger.
Rough day and that didn't help.
I hate to see what I'd do if I broke this beautiful display....
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
will att still replace it even if youre not a customer? I bought an att model off craigslist and unlocked and use it on tmob. maybe a friend who has att can call for me?
hapticxchaos said:
will att still replace it even if youre not a customer? I bought an att model off craigslist and unlocked and use it on tmob. maybe a friend who has att can call for me?
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AT&T does not do screen replacements. You either go through Samsung, do it yourself or have a repair shop do it in your local area or from online.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
just got my new note 4 from my dad who bought it from Germany, so the warranty is not vaild in my country.
After few minutes on max brightness I have noticed something weird on the display, like a little hair is behind it.
I have tried an app that tries to fix dead pixels with no success :crying:
any advice about what should I do?
Maybe realy there is hair inside glue behind glass. In any case try to contact samsung in regards to warranty issue.
Sent from my SM-N910T using XDA Free mobile app
send it to warranty of samsung .
international samsung warranty can help u in this situation
samsung has a international warrany . in any country maybe see more than a company warrants the samsung they but original warranty is international samsung warranty behind this companies