Hello, I'm aware Samsung's Customer Service UK is awful from people in the Galaxy S2 forums, On Thursday I sent away my Galaxy i9300 (undamaged) to Samsung's service centre (I believe it was regenersis contracted by Samsung) The original fault on my phone was a Charging problem, it would stop charging (stuck at a percentage) and took 6+ hours to charge fully. Samsung sent me a freepost jiffy bag and asked my to send away the battery with my S3 as well so i put the battery in the bay with the phone and sent it away still no damage from this point and still switched on and functioned perfect accept the charging problem.
I then received a letter in the post claiming they couldn't repair the phone because it was out of Manufacturers warranty because of physical damage and wanted 35.10GBP for repairs to the Battery terminals on the phone, but I refused to pay and they sent my S3 back to me. But to my surprise I go to put the battery in the phone and I see that on of the pins have been bent and twisted which was not the condition I sent it off in. I phoned Samsung yet again about this and denied responsibility again and said the fully trust what the engineers are saying. I phoned the Repair Centre and they said they inspect the phone before they do any repairs to it and the picture show the pin was bent and damaged. (I believe the engineer damaged it and then took the pictures)
What can I do? Samsung just send me in an infinite loop to talk to the Repair centre then the Repair Centre just tell me to talk to Samsung. They are accepting no responsibility. How can I take this any further?
I'm in the UK.
Thank you.
If you are on contract the network should sort this for you.
sue them.
and don't ask questions in General
deakodude said:
If you are on contract the network should sort this for you.
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I bought this from buymobilephones.net on a contract with T-mobile. But they aren't to blame, it's Samsung's Bad Customer service. Can I complain to them?
Unless you can prove them wrong, you're sh*t out of luck, I'm afraid. Next time you're going to debs something in, take a photo of it (with timestamp) what it looks like before you send it in so you have counter proof.
Sent from my GT-I9300 using Tapatalk 2
Theshawty said:
Unless you can prove them wrong, you're sh*t out of luck, I'm afraid. Next time you're going to debs something in, take a photo of it (with timestamp) what it looks like before you send it in so you have counter proof.
Sent from my GT-I9300 using Tapatalk 2
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Yes, But it's the first time i've ever had to send any Samsung Device to Service, ever. Never expected for some hooligan Engineer to be damaging my phone. Next time I will always photograph it head to toe. But have I exhausted my options with this? Why would they damage my phone?
you can still file a complaint
Jekle_Ace said:
Yes, But it's the first time i've ever had to send any Samsung Device to Service, ever. Never expected for some hooligan Engineer to be damaging my phone. Next time I will always photograph it head to toe. But have I exhausted my options with this? Why would they damage my phone?
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The engineer damaged or and does not want to take responsibility so puts the blame on you.
I suggest you file a complaint or sue them in civil court.
Sent from my GT-I9300 using Tapatalk 2
Glebun said:
you can still file a complaint
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Samsung don't care. Apple would of been an easier choice, there Customer Service is impeccable. Just puts a sour taste in your mouth about who you purchase your next phone from?
Deleted.
Well, customer care is also something you have to pay for. Hopefully I won´t have to have my phone repaired.
Samsung Damaged Phone Repair - Choosing a third party service center is better
HTML:
<h1>Samsung Galaxy Note ii / 2 / Galaxy Damaged Phone Repairs - Why it's Smarter to use a third party Service Center </h1>
Third party service center repair shops in the USA are more reliable, much quicker, and less likely to waste your time with Samsung Galaxy S3 / S2 / Siii / or Galaxy Note 2 repairs. The Samsung phone repair needs to be done by a qualified mobile electronics commissioned individual and I use XpressFix Smartphone Repair in Orlando.
Jekle_Ace said:
Hello, I'm aware Samsung's Customer Service UK is awful from people in the Galaxy S2 forums, On Thursday I sent away my Galaxy i9300 (undamaged) to Samsung's service centre (I believe it was regenersis contracted by Samsung) The original fault on my phone was a Charging problem, it would stop charging (stuck at a percentage) and took 6+ hours to charge fully. Samsung sent me a freepost jiffy bag and asked my to send away the battery with my S3 as well so i put the battery in the bay with the phone and sent it away still no damage from this point and still switched on and functioned perfect accept the charging problem.
I then received a letter in the post claiming they couldn't repair the phone because it was out of Manufacturers warranty because of physical damage and wanted 35.10GBP for repairs to the Battery terminals on the phone, but I refused to pay and they sent my S3 back to me. But to my surprise I go to put the battery in the phone and I see that on of the pins have been bent and twisted which was not the condition I sent it off in. I phoned Samsung yet again about this and denied responsibility again and said the fully trust what the engineers are saying. I phoned the Repair Centre and they said they inspect the phone before they do any repairs to it and the picture show the pin was bent and damaged. (I believe the engineer damaged it and then took the pictures)
What can I do? Samsung just send me in an infinite loop to talk to the Repair centre then the Repair Centre just tell me to talk to Samsung. They are accepting no responsibility. How can I take this any further?
I'm in the UK.
Thank you.
Click to expand...
Click to collapse
Send it to http://www.freesamsungrepairs.com in Bicester. Ask for Dean and they'll take care of you.
Not only in UK Or USA, Samsung has horrible service and I recently got to taste that for an Unbranded I9300 here in India.
The bezel color came off suddenly and it was a few months old. Reported back to CEO desk, where they took 15 days in delaying and giving me 1 day more needed clauses.
Then I finally got back a call from them telling me , your handset has just crossed 6 months and you cant get the bezel changed FOC. I needed to pay Rs.7000 for that.
I denied, so in vindictive nature, they returned me the phone with my speakers changed, and then the speakers were fully broken.
Again reported back to CEO desk, where my handset was again taken back at a diff service center and returned back yesterday with speakers changed.
Long Live SHAMESUNG .
This would probably be my last product, as this company just sells products but doesnt provide service to customers.
Add Canada to the list.
Months ago I sent my phone in during warranty within the first year of purchase because the USB charging port was screwed up naturally (what a nightmare). This was a terrible design, and if I knew Id need a repair after purchase I would not of purchased the phone. I got it back from repair then and the USB port went again within 4 months, this time out of warranty I blew a gasket because it should never of broke the first time, and for it to break again was that the fault of the repair shop or the design of the actual phone using the USB port? Anyways... This was my second time sending it in for the USB port then I recieved it back damaged. Before I sent it in the second time for the USB issue, I made it clear with Samsung, if it is the exact same problem again, I want another phone, I am not going to replace this part every few months, they somewhat agreed to assess my phone. I explained I didnt want it repaired by the same shop, they agreed and I also made clear with them I wanted them personally to do the work at their location to find out if this is some sort of ongoing problem with the phone. I did not want another third party to just keep replacing the parts in the phone, if something breaks twice on its own, there is a reason with the design. Samsung made me believe that it was going to be dealt with the best way possible, and even my Phone Carrier was made aware of this and totally felt the phone was going to be assessed by Samsung and not just fixed again by a same third party company. My carrier has been informed of the nightmares I've been going through with all of this.
So as the story goes...
Got my phone back from repair last week. Went to post office picked it up, opened up the package anxious to get back on my phone and make sure it works, so I open the package before leaving the post office parking lot, and when I opened it, it doesn't even look like my phone, but it is!! Phone looked terrible marked up and abused looking. I immediatly opened the work order / paper inside and found a different third party company did the repair again (same parts as the first time) and that it was "authorized". On the paper it declares the same damage of my phone as I had recieved it from them, not as I sent it though!!! (I properly wrapped it in bubbled wrap bigtime, then put it in a bigger box packed with paper, there was no way any damage could be done to it whatsoever).
On the work order paper I recieved it claims I must call the third party company (not Samsung) within 24hrs to dispute any issues. At that very moment I was so pissed, not only was my phone a disgrace, but I suddenly had to call a third party? What the hell?? I sent it to Samsung!!!!
I got on the phone with Samsung immediatly in the parking lot explaining to Samsung I was disgusted and wanted something done about my phone immediatly. I told them I did not want to go home from the post office without mailing them the phone back. They asked me if I called the third party shop, I said "No! I didnt send them my phone, I sent Samsung my phone! I am not going to get into a squabble or hold anyone else but Samsung responsible for this issue!" They understood me well... They told me to go home with the phone and take photos and send them to their ECR department, and they would have a response within 48hrs. So I did...
Went home took photos of the phone and sent them to Samsung ECR department, 24hrs later I confirmed by calling them that they received the photos and that it was being worked on. They claimed they couldnt find the photos, so I forwarded them the same email I sent with photos attached for a second time. (Which they did recieve in my records the first time they were sent). They told me they needed a day or so... So I called them the next day, told me to call again in another day, called them the next day, waited 25mins on hold then they come on and tell me I have to wait another 4 days because it was a friday of a long weekend.... Maddening!!! Here I am a company owner with no smartphone being put off more and more... I need my phone!!! It is a big part of my day to day life with so much going on.
So I wait 4 days, call them mid day of the business day. They tell me they escalated things to a higher level (whichever/whoever that is) and I must call them in another 24-48hrs after they talk to the repair department... I said "What the hell??? You had last week to do all of this, why is this not already done???" ... Samsung ECR replied "Oh sorry sir I will email them right now and get a report on this phone repair from the repair shop"... So he sent an email request and the third party company replied back "The phone was damaged when we recieved it, we sent it to the consumer fixed the way we recieved it." So then I got upset, I requested to have this investigated further by someone senior because I am pissed off, and fully informed them my carrier was following up with me on how this issue is resolved for their own records.
They told me to call them again in another 24-48hrs. That is where I am at now.
I am disgraced to be treated this way, I have $6000 worth of Samsung Electronics never had a problem with any of it, and this happens with 1 item. If I had any idea how their customer support / warranty dept and ECR was, I would of likely reconsidered my purchases, but I just loved my phone when it worked .
ECR department is under staffed taking forever on hold, and there should definately be a "higher up" that someone can contact if ECR is mismanaged or not doing things right. When I asked to talk to someone higher up, they said "There is noone you can talk to higher up".
$700 Samsung Phone USB Port Breaks 9 Months after Purchase.
$700 Samsung Phone has same USB Port Issues Repaired TWICE (last time 4 months after repair)
$700 Samsung Phone gets sent back from repair to consumer unidentifyable. I would not of recognized it as my phone.
5 Hours on the phone minimum fighting for phone with Samsung. Loss of time when I should of been working too!
$700 Samsung Phone Owner Left in the dark, disgusted, and pissed off.
My last words to Samsung was they better straighten this mess up within 48hrs or I am going to go purchase a new phone, disgusted with this rollercoaster ride they have taken me on for something they are liable of in the first place. My carrier is being fully informed of this terrible ordeal as it unfolds at their main office and kept in their records.
Lets face it, little people like us don't threaten a businesses existence.
I once got a D-Link wifi dongle, the range was a complete and utter lie, (was 1/4th what they were claiming), additionally I was dealing with their slow support. By the end of it, it exceeded the two weeks warranty. Chinese companies are far more reliable than crappy western ones.
In the 15 Years I've been in business dealing with thousands of businesses, I've never in my life dealt with an unorganized incompetent mess such as the Samsung ECR department, and they tell me there is nobody higher up that oversees their work. I requested multiple times to deal with someone of a higher level than ecr and was refused. I had a complaint about the Canadian ECR Department and their management and way of dealing with clients.
The people I dealt with in Canada, seemed like gangsters, I was disgusted in their business practise.
My last resort will likely be filing in small claims court, I have exhausted all reasonable methods.
I loved their products but their problems over the past few months dealing with their customer care have made me hate them.
I live in the UK and have had to use samsung warranty twice, on both occasions my phone was unlocked and rooted and both times they fixed my phone and returned them to me, one with a new motherboard SGS3 and the other a Samsung Nexus S which they returned fixed and with the bootloader unlocked. I suppose it all depends on your local warranty centre. It didn't happen over night but I understood that they didn't just have my phone to repair.
My S4 fell down and the screen broke. Since then it won't turn on. Any diagnostic tools or solutions out there?
I know about shops that repair phones!
Call samsung customer services...all samsung products/phones come with a 24 mnth warranty as standard...theyll send you a postage bag to send them the phone in to them..totally free of course. Do not pay an independant repair shop who could possibly damage your handset further...rendering it out of warranty. This is your best bet if you fail to get it working yourself
Sent from my GT-I9505 using xda premium
naokilla said:
Call samsung customer services...all samsung products/phones come with a 24 mnth warranty as standard...theyll send you a postage bag to send them the phone in to them..totally free of course. Do not pay an independant repair shop who could possibly damage your handset further...rendering it out of warranty. This is your best bet if you fail to get it working yourself
Sent from my GT-I9505 using xda premium
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A broken screen is not covered by warranty if I am not mistaken. And the fact that it died when it fell and the screen broke makes me think that the two things are related?
Jack_d71 said:
A broken screen is not covered by warranty if I am not mistaken. And the fact that it died when it fell and the screen broke makes me think that the two things are related?
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Nobody can help with this except Samsung.
Yes, broken screen is not covered by warranty, so you will have to pay for that and it's possible it's just that. Screen is not working so you can not see if your phone booted or now.
Go to Samsung support.
You don't have to send it to Samsung. Take/send it to any reputable repair shop. I broke mine a couple of months ago after I only had it for about 3 weeks. I called Verizon to find out if they had it in stock (I was ready to just buy a new one) and they actually told me to go on the internet and look for screen repair places because it would be cheaper than replacing the phone. I found a place in Times Square and I walked it in and 45 minutes later (and $280) I had a working phone again. Haven't had a problem with it since.
My S4 is still under its warranty period. Though I cracked the glass a few months ago. The digitizer was unharmed so I opted to order a glass only replacement and fix it myself. There are plenty of videos that demo the removal of the glass from the glass with a hair dryer etc.
I recently went into an AT&T warranty center about an unrelated issue and they agreed to provide a replacement device. The store rep indicated they were currently out of stock my my model but offered to have one ordered and sent directly to me. I would then need to send my device back in a package provided by AT&T.
Its important to note that I did not discuss or disclose the fact that I replaced the glass on the device myself with the store rep. My concern is based on the policy of returning your device to the warranty center through the mail. You are agreeing to purchasing the replacement refurbished device at full price ($579) if your returned device is deemed to have physical damage once they receive it back from you.
Has anyone had luck with a similar scenario?
Thanks
You can send it in. I have done so many warranty replacements with AT&T. On my S4 I had a small chip on the top corner where you can hardly put your nail inside the chip. They where treating me that they will possibly charge me for the full retail price of the phone. If the rep agreed to change the device for you, then no matter if you mail the device in they won't charge you because they inspected the device already right then. If the rep saw a cracked screen or physical damage they will deny it or charge you. There is no way they can find out you changed the screen due to you can always say Samsung fixed it for you but then again they won't question you since they won't take the glass apart and check if you swapped it out.
Sent from my SAMSUNG-SM-N900A
So basically I have a phone that is not even 6 months old, has always been in a case, and never been dropped. The glass has cracked on the back, pretty severely, but on the front, only one small place. Samsung said to send it in, but there were no guarantees that any servicing would be done for free. I did not purchase the $120 warranty direct from them. I went ahead and ordered a replacement from asurion for $199. I will probably add the 120 samsung service even though it has a 30 day waiting period, or sell the phone. It is a really great phone, and works very well with my gear s2 classic.
I just wish these phones did not have to be made out of these crazy materials that are so fragile. I did not leave my phone plugged in overnight under a pillow or anything either. Any ideas on what to do? I am hoping that samsung will reimburse my deductible cost because I cannot wait for the turnaround time. I was tempted to get a new moto g5 temporarily and just send in the cracked s7 edge just to see what samsung says. But all the repair places wanted $400, and samsung has been known to charge about half that to repair the glass if the digitizer is not damaged.
What would you guys do if you were me? I will probably just keep the phone. Although I could not believe the awesome special the lg g6 has running where you get a 43" tv and a google home speaker! that is awesome!
jfriend33 said:
So basically I have a phone that is not even 6 months old, has always been in a case, and never been dropped. The glass has cracked on the back, pretty severely, but on the front, only one small place. Samsung said to send it in, but there were no guarantees that any servicing would be done for free. I did not purchase the $120 warranty direct from them. I went ahead and ordered a replacement from asurion for $199. I will probably add the 120 samsung service even though it has a 30 day waiting period, or sell the phone. It is a really great phone, and works very well with my gear s2 classic.
I just wish these phones did not have to be made out of these crazy materials that are so fragile. I did not leave my phone plugged in overnight under a pillow or anything either. Any ideas on what to do? I am hoping that samsung will reimburse my deductible cost because I cannot wait for the turnaround time. I was tempted to get a new moto g5 temporarily and just send in the cracked s7 edge just to see what samsung says. But all the repair places wanted $400, and samsung has been known to charge about half that to repair the glass if the digitizer is not damaged.
What would you guys do if you were me? I will probably just keep the phone. Although I could not believe the awesome special the lg g6 has running where you get a 43" tv and a google home speaker! that is awesome!
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I would personally just send it to samsung for repair. cost me $269.07 back in august for a new screen and they even put a new back on it.
As for the G6 it all depends on if you trust LG/ are lucky enough to get a unit that doesn't start boot looping like LG is famous for.
zimgir124 said:
I would personally just send it to samsung for repair. cost me $269.07 back in august for a new screen and they even put a new back on it.
As for the G6 it all depends on if you trust LG/ are lucky enough to get a unit that doesn't start boot looping like LG is famous for.
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Thank you. I went ahead and got a new coral blue s7 edge from asurion. Verizon reimbursed me for part of the deductible since I didn't drop the phone. Samsung refused to help. May pay 120 for Samsung wty has 30 day waiting period but has 1 yr glass pro no deductible and extends mfr wty 1yr
Sent from my SM-G935U using Tapatalk
LG G6 overheating
jfriend33 said:
So basically I have a phone that is not even 6 months old, has always been in a case, and never been dropped. The glass has cracked on the back, pretty severely, but on the front, only one small place. Samsung said to send it in, but there were no guarantees that any servicing would be done for free. I did not purchase the $120 warranty direct from them. I went ahead and ordered a replacement from asurion for $199. I will probably add the 120 samsung service even though it has a 30 day waiting period, or sell the phone. It is a really great phone, and works very well with my gear s2 classic.
I just wish these phones did not have to be made out of these crazy materials that are so fragile. I did not leave my phone plugged in overnight under a pillow or anything either. Any ideas on what to do? I am hoping that samsung will reimburse my deductible cost because I cannot wait for the turnaround time. I was tempted to get a new moto g5 temporarily and just send in the cracked s7 edge just to see what samsung says. But all the repair places wanted $400, and samsung has been known to charge about half that to repair the glass if the digitizer is not damaged.
What would you guys do if you were me? I will probably just keep the phone. Although I could not believe the awesome special the lg g6 has running where you get a 43" tv and a google home speaker! that is awesome!
Click to expand...
Click to collapse
Lg Forum
I am a volunteer driver. I was driving the bus from Hope BC to Chilliwack BC on Hwy #1 (freeway) with 10 passengers. While driving at 110 km i had my phone in my shirt pocket. Suddenly i felt a lot of heat coming from my phone. I reached into my pocket and found the heat from my phone to be so excessive i had to remove the phone and toss it into a cubby hole in the dash on the bus. I was concern do to the amount of heat that the heat the phone would burst into flames. I took the phone to Superstore to take it to where i bought it. Once there the service person put the phone on a charger to see if we could start the phone. He noted that the phone was extreamly over heated and said he would send it in for repair. The phone was in a protective casing and upon removing the case he found that covering for the camera was broken . Now i had to remove the phone from my procession for the saftey of my riders and for my own saftey. Now had this phone flared into flames i could have have a very serious crash with several injuries. Now i received a call from my sales reprocenitive stating that my warrantee was cancelled due to the camera cover which might cost .10 cents. I am paying over $900.00 for this phone and have paid for extended warrantee which LG is now saying they will not cover as well. The lying i have heard from LG service reps is unreal. These phones do over heat and the camera lens after looking at it closely shattered because of the over heating. I have never seen such garbage service from any company as i have with LG
I have not treated my battery well since purchased in January, maybe I'm being paranoid but I would like to get the battery replaced.
Has anyone had any experience with any Samsung repair centres in the UK with replacement? How much do they charge? (I've voiced warranty by rooting since day 1 lol). Do Samsung seal the phone for water resistance?
It might be expensive to send your phone to a Samsung repair center for a battery replacement.
I would suggest you look for a local repair shop and ask them to replace your battery in front of you so you can monitor them.
I had mine done for £25 at a local shop. Looks a pain to do