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Just to give people a heads up that need their EVO's exchanged via service centers or replaced via insurance. For the past few days ALL replacement Evo's that I've had come in have been flashed to the new OTA prior to shipping. There may be instances where some service centers may have some 2.2 Evo's on hand (not likely) but for the most part expect to get a 2.3 Evo if you need to have yours replaced.
got mine replaced and got in Wednesday still had 2.3
sent from my back pocket using an EVO
2.2 sorry type o
sent from my back pocket using an EVO
Just got a replacement EVO,with 2.2 yesterday...actually a replacement for my replacement EVO..
Sent from my PC36100 using XDA Premium App
todah09 said:
Just got a replacement EVO,with 2.2 yesterday...actually a replacement for my replacement EVO..
Sent from my PC36100 using XDA Premium App
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What's the refurb date on yours. The ones I'm getting in are no more than a week old.
The biggest complaint about Sprint I could have is that they run everything through insurance. Verizon (who I left to get Evo) would replace your phone with no deductible if it was a defect. IE: not charging, something not working properly etc etc. There basically could be no water damage and the phone had to be less than a year old. I pay for insurance for other reasons, such as loss, theft, drop a brick on it and such.
You guys have the same experience? Just trying to see if its the two stores I've went to that "look" at the phone and say if you want a new one do it through insurance.
i have two repair centers here next to me who always replace my phone for free, as long as there's no water damage, r u sure u r visiting repair centers?
A repair center near me was going to replace my phone for free sure to a speaker defect. No insurance needed. Same for others I've talked to. A long as it is a defect in the phone then they will replace it for free.
Where the phones activated? If so that's why it was 2.3
Sent from my PC36100 using XDA Premium App
david914 said:
i have two repair centers here next to me who always replace my phone for free, as long as there's no water damage, r u sure u r visiting repair centers?
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Yea for some reason they do nothing but want to send it via insurance and charge me $100 for a refurb. Glad somebody is having luck out there
Mantle107 said:
Yea for some reason they do nothing but want to send it via insurance and charge me $100 for a refurb. Glad somebody is having luck out there
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The only time we replace phones is if there are main board issues, everything else we repair in house. Main board issues are cover under the exchange program and we order the exchange right away. If it's shattered screens or water damage the we check to see if the customer is eligible for an upgrade so we can present the customer with options (upgrade or insurance). If they want to file a claim we walk them through it.
PM me where you live and I'll see if I can't track down a decent service center.
Lokifish Marz said:
The only time we replace phones is if there are main board issues, everything else we repair in house. Main board issues are cover under the exchange program and we order the exchange right away. If it's shattered screens or water damage the we check to see if the customer is eligible for an upgrade so we can present the customer with options (upgrade or insurance). If they want to file a claim we walk them through it.
PM me where you live and I'll see if I can't track down a decent service center.
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Thank you so much for the solid info. I'll shoot you a message later after I get out of this meeting. Again, much appreciated.
It's usually pretty cut and dry if you take it to a Sprint Service/Repair Center. If there is physical damage then it will go through Insurance. Hardware defect it is swapped free of charge. They have the option to repair some physical damage...... If you take it anywhere else they will insurance it for the $100 or send you to a Sprint Service/Repair Center. We'll they should remind you, but usually don't.
I have never had to pay a single claim except for when I lost my phone.
I went to a Sprint Repair center once to have my screen swapped (I have the white spots that are a manufacturer defect) and they told me I would have to go through insurance. I haven't tried a different Service/Repair center yet. Know of any good ones in the Miami, Fl area?
Very poor service from Sony, few months ago I sent the phone back for warranty repair, due to logic board failure. They sent back a replacement handset with most of the print faded off the sticker on the behind the battery. Just able to see the imei, phone had the same problem again 6 weeks ago. This time they told me phone was dropped and physically damaged and not cover by warranty, but the phone has never been dropped, not even a tiny scratch on it, been on to them 4 times, they just not willing to repair or replace the faulty phone. Its less than a year since phone was bought. Anyone else have issues like this with Sony? I hope they will never get a sell on their phone anymore.
Sent from my Desire HD using XDA App
Mine xperia x10 has defective motherboard and I sent it 2 times for service but nothing changed.They didn't fix it.SE's service is crap!Try to explain your situation but i don't think they will understand.
Been on the phone to them many times each time over 30 mins.they don't even want to let me talk, keep trying talk over me or else they keep talking while I'm still talking like a 8 year old arguing with me.
Sent from my Desire HD using XDA App
I understand...I am afraid you can't do a lot of things.I will not buy a SE mobile again.You have a problem and they don't want to help you.They don't want you to be their customer....
deconfrost said:
Very poor service from Sony, few months ago I sent the phone back for warranty repair, due to logic board failure. They sent back a replacement handset with most of the print faded off the sticker on the behind the battery. Just able to see the imei, phone had the same problem again 6 weeks ago. This time they told me phone was dropped and physically damaged and not cover by warranty, but the phone has never been dropped, not even a tiny scratch on it, been on to them 4 times, they just not willing to repair or replace the faulty phone. Its less than a year since phone was bought. Anyone else have issues like this with Sony? I hope they will never get a sell on their phone anymore.
Sent from my Desire HD using XDA App
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The x10 is built to fail.
I sent mine in 5 times before they finally replaced my board. 4 months later i am having problems again.
i am more pissed at their 1 year warranty.
Why the hell this expensive phone have only 1 year warranty.
make it 2 year at least especially how many people get phone base on 2-3 years contract.
I am glad they get hacked, it bring me justice to see they lose money but on the other hand, they will just shift their burden over to customers.
I promise myself, this is the last sony product (other then game console) i will ever buy.
They care about profit above all else so use the cheapest repair option.
Sent mine in had to ring em up to stop em just sending it back with a software reinstalation. Eventually they replaced the motherboard and managed to put loads of dents in it and scratch it everywhere!
Now it's started to have the same restarting problem again! Becoming more and more frequent like last time. Hope the warranty isn't 1 year as mines just run out
shaunbu said:
They care about profit above all else so use the cheapest repair option.
Sent mine in had to ring em up to stop em just sending it back with a software reinstalation. Eventually they replaced the motherboard and managed to put loads of dents in it and scratch it everywhere!
Now it's started to have the same restarting problem again! Becoming more and more frequent like last time. Hope the warranty isn't 1 year as mines just run out
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I've heard from some other members that they got their X10s back from service with dents and scratches. Also, in another case, SE replaced a sim-free phone under warranty with a sim-locked one!!!
I am wondering: aren't they supposed to give the phone back in a better condition?
I think if they can assemble the phone without dents, then why do they have to do the dents when they are repairing? This just doesn't make any sense to me.
My_Immortal said:
I've heard from some other members that they got their X10s back from service with dents and scratches. Also, in another case, SE replaced a sim-free phone under warranty with a sim-locked one!!!
I am wondering: aren't they supposed to give the phone back in a better condition?
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They scratched my x10 to S#1^ when they replaced the board.
So you can only think how angry i was about that.
My motherboard was dead, send it in. 4 weeks later I got a new one.
I may be wrong but I believe SE warranty is actually 2 years for x10
Sent from my X10i using XDA Premium App
Well I officially broke my precious Galaxy S3.
Dropped from my pocket to a hard floor.
The LCD began to leak down the screen, eventually filling the screen with black.
The irony? Not one single mark or scratch on the phone, even after this drop.
I hadn't yet swapped over my phone insurance yet from my old phone, and it happened 35 days after I got the phone from Phones4U.
They have sent it in for repair (under manufacture warranty). This takes TWO WEEKS. And I may get a phone call stating that due to the damage being from "shock" by being dropped, they cannot replace the screen digitizer.
If this happens, I have an option to pay £60 for them to repair it, or I can get the phone back and claim off insurance (because I only started my insurance on the day it broke, so I have to wait a week for insurance to be valid).
Thoughts?
I looked at this:
http://www.amazon.com/Original-Genuine-Digitizer-Assembly-Samsung/dp/B008AT974I
But too much £££
Its most definitely not a warranty claim.
£60 versus self repair with no warranty on your repair .
A number of i broke i replaced my screen posts on XDA worth a look to get an idea of costs difficulty etc .
jje
danieljamie said:
I looked at this:
http://www.amazon.com/Original-Genuine-Digitizer-Assembly-Samsung/dp/B008AT974I
But too much £££
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i dont know why it says LCD not AMOLED on that auction..
Yeah they asked me in Phones4U if I dropped it.
To which I responded, "nope never", and there are NO MARKS on the phone at all.
He phoned the Samsung tech support and they said that the digitizer must have cracked due to a "shock or fall" and that I may get a phone call from the repair team arguing it.
Not sure what to do if I do?
I just want to claim ignorance and say it has never been dropped and get a new screen in it.
Anyone had experience with Phones4U repair center?
Service centers are not morons. If the screen is broken it a result of usegs and not manufacturing issue. I do not see why they should fix this under warranty. So say yes i drpped it and have it fixed for 60£
Sent from my GT-I9300 using xda premium
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
alshumary313 said:
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
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Click to collapse
Send it back to LG for repairs $100-160 cost
I'd look for a local cell phone place that does repairs, yes the nexus 4 has the glass that wraps the edges but you can always show them this and if they say yes they can repair it then I'd let them repair it..they should warranty their work and you won't have to be without a phone ..id do it that way pending on the price compared to sending the phone in for warranty work.
Sent from my Nexus 4 16GB using Tapatalk 2
same thing happened to me... keep me posted how you get on.
I've been trying to find out if I'm covered on credit card/insurance for accidental damage but doesn't look like it.
(I'm in th UK btw).
cheers
pontias
raghu
alshumary313 said:
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
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Same thing happened to me. sent phone for repair to LG, repair cost is $140.
Cracked screen here
ugene1980 said:
Send it back to LG for repairs $100-160 cost
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can you please tell me the number to repair it on that price? I called to the service in Canada and its arround $250
alapatiraghava said:
Same thing happened to me. sent phone for repair to LG, repair cost is $140.
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Hey what exactly was wrong with your screen. Mine works fine, but just has a cracked appearance. This means that they will only have to replace the glass aka digitizer but not the LCD underneath. There for my repair should be cheaper than most people. What did you have to get replaced? I'm curious if my repair cost would be less than yours. Thanks.
ugene1980 said:
Send it back to LG for repairs $100-160 cost
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Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
nagnrik said:
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
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Buddy, you have dropped a GLASS made phone, what do you expect??? Sometimes-you drop it and it doesn`t break, next time- you drop it and it breaks!!! It`s GLASS. Probably they need to come up with a titanium edition, just for you!
BigDig said:
Buddy, you have dropped a GLASS made phone, what do you expect??? Sometimes-you drop it and it doesn`t break, next time- you drop it and it breaks!!! It`s GLASS. Probably they need to come up with a titanium edition, just for you!
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Yes, you are right... Nexus 4 is the best looking smartphone I have ever come across so far... And Truth is I am never used to cases or covers for phones, and If at all I have to cover with a protection case, it is waste of the killer beauty again..That is why I await Larry's promises to be true on xPhone/Next Nexus(For Google I/O'13), as he said “In today’s multi screen world, the opportunities are endless… battery life is a huge issue… when you drop your phone it shouldn’t go splat,”... My decision was utter wrong on Nexus 4, I'm a hardcore nexus fan... After I get it fixed, I buy a cover and give to my brother....
UK Repairs service
Hey Guys,
Just wanted to say I've cracked my phone as well (woe!), less cracked-rather than smashed in multiple places. Was just minding my own business playing a bit of Ruzzle whilst pondering the questions of life on the toilet...
Anyway, called up LG support (make sure to find their cheaper phone number from saynoto0870 website); and was told they'd send me an envelope with details on the repair.
If you go on the website to schedule a repair, it'll tell you they carry out fixed price repairs at £130. This should leave the phone under warranty.
When I received the envelope, it was a letter from a company called Regenersis; who appear to be the repairs company responsible for a lot of outsourced repairs internationally. They also appear to be the source of some internet ranting due to bad customer service (seems to be a general trend with these third party repairs companies).
Anyway, sent phone off yesterday so will try to report anything back with regards to prices, results etc.
BTW this is for UK only, although I suspect LG will do something similarly for most other countries with regards to repairs.
I think they should have made the back out of flexiglass.
Sent from my Nexus 4 @1.5 GHz on Stock 4.2.1
Enolator said:
Hey Guys,
Just wanted to say I've cracked my phone as well (woe!), less cracked-rather than smashed in multiple places. Was just minding my own business playing a bit of Ruzzle whilst pondering the questions of life on the toilet...
Anyway, called up LG support (make sure to find their cheaper phone number from saynoto0870 website); and was told they'd send me an envelope with details on the repair.
If you go on the website to schedule a repair, it'll tell you they carry out fixed price repairs at £130. This should leave the phone under warranty.
When I received the envelope, it was a letter from a company called Regenersis; who appear to be the repairs company responsible for a lot of outsourced repairs internationally. They also appear to be the source of some internet ranting due to bad customer service (seems to be a general trend with these third party repairs companies).
Anyway, sent phone off yesterday so will try to report anything back with regards to prices, results etc.
BTW this is for UK only, although I suspect LG will do something similarly for most other countries with regards to repairs.
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Click to collapse
So just called up Regenersis on Friday morning and they gave me a quote of 122GBP for full repair, service and postage back to me. 8 pounds cheaper than the fixed price on the LG page. So paid via direct debit over the phone and have been told it should be sent off in a few days as both the phone and parts are ready to be put together. I would expect to receive it sometime mid-next week. Will post back on repair results. (If the quality is good, it would have been about the same price as buying my own screen from Ebay. It would probably take aprox. the same amount of time due to long postage times; though the main advantage being that I keep my warrantee).
Enolator said:
So just called up Regenersis on Friday morning and they gave me a quote of 122GBP for full repair, service and postage back to me. 8 pounds cheaper than the fixed price on the LG page. So paid via direct debit over the phone and have been told it should be sent off in a few days as both the phone and parts are ready to be put together. I would expect to receive it sometime mid-next week. Will post back on repair results. (If the quality is good, it would have been about the same price as buying my own screen from Ebay. It would probably take aprox. the same amount of time due to long postage times; though the main advantage being that I keep my warrantee).
Click to expand...
Click to collapse
Hey guys,
Final update on the phone repair situation. I received my phone this morning from Regenersis after a total time since send off of aprox. 2 weeks since registration on the LG repairs website. (What more of a present could I ask for on my Bday!).
Anyway, in summary; the repair itself after paying took only 1-2 days.
To my surprise the experience overall with these guys were reasonably pleasant despite the bad reviews on the net. Although I suspect that's the standard scenario where someone will only complain when something goes wrong.
Either way, the repair cost less than the quoted guaranteed LG repair price on their website of 130GBP.
Tips for anyone planning on sending their broken Nexus 4 to these guys:
Register through LG repairs service first. Book your slot online, then give the LG guys a call next day to confirm it's gone through so that they can get Regenersis to send through a repair letter with details.
Once the phone is sent off to Regenersis (I'd suggest Royal Mail tracked as this'll allow you to know exactly when it's arrived in Glasgow); give them a call within about 2/3 days to ask about an online quote or otherwise when it'll be examined by their engineers. (I had to wait until next before calling back to ask about the price and paying through the phone via direct debit).
After that I'd suggest giving them about 3/4 working days to repair if they have all the parts ready etc, before calling back to check on progress.
With any luck you'll get your phone back within about 2 weeks.
I've attached a picture of the repaired phone; it seems good as new and there are no scratch marks or signs that the phone has been tampered in any way. (Sorry for the bad photo!).
Edit: Had a play with the phone, a horizontal line across the upper quarter of the screen doesn't actually respond to touch; only has display. Sooo....called up LG again this morning to have them tell me they'll send me another package to send back again to Regenersis... Only one piece of advice, don't for frack's sake break your Nexus 4. Seriously!
Turns out after the repair, the phone was placed back under warrantee status allowing me to raise the issue up with Google themselves. So after a quick call to the US phone line (cheaper with the say no to 0870 redirect phone line), they agreed to send me a replacement. I received it within 3 days from the call and haven't needed to be absent of a phone for over a week if sent to repair again. Now to simply send the broken faulty phone back to google via their supplied prepaid packaging.
Happy repairs guys,
Signing out.
nagnrik said:
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
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Click to collapse
Newsflash! LG is not in the glass production business. They receive their Gorilla Glass from Corning, just like most of the other manufacturers out there. If the glass broke from you dropping it, it has ZERO to do with LG's build quality.
Enolator said:
Hey guys,
Final update on the phone repair situation. I received my phone this morning from Regenersis after a total time since send off of aprox. 2 weeks since registration on the LG repairs website. (What more of a present could I ask for on my Bday!).
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Click to collapse
Was your phone repaired or replaced? Was the internal memory wiped?
I have a cracked unresponsive screen and will be making an insurance claim (so slightly different process). Unfortunately I hadn't enabled USB debugging so I'm struggling to get the files off the device before I send it off.
I'll be insisting on a repair rather than a replacement and I don't want my device being factory reset.
Carpetboy said:
Was your phone repaired or replaced? Was the internal memory wiped?
I have a cracked unresponsive screen and will be making an insurance claim (so slightly different process). Unfortunately I hadn't enabled USB debugging so I'm struggling to get the files off the device before I send it off.
I'll be insisting on a repair rather than a replacement and I don't want my device being factory reset.
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Hey Carpetboy,
Mine was simply repaired, but all my files had been backed up to dropbox and gmail so wasn't too bad. My gf had a few things fixed through insurance and they've just replaced it each time because they're not necessarily specialised to deal with repairs; especially if it's a very new phone it seems. Though if it's just a screen repair it might not be too bad.
Good luck dude! :good:
Enolator said:
Hey Carpetboy,
Mine was simply repaired, but all my files had been backed up to dropbox and gmail so wasn't too bad. My gf had a few things fixed through insurance and they've just replaced it each time because they're not necessarily specialised to deal with repairs; especially if it's a very new phone it seems. Though if it's just a screen repair it might not be too bad.
Good luck dude! :good:
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Click to collapse
Cheers for the info. I managed to get all the critical files off it last night through the toolkit so I'm not as worried if they just replace it now.
LG Repaired Cracked Screen for $153
Hello everyone,
I recently had my phone repaired by LG. They replace the screen for $153. The repair facility is located in Ft Worth Tx, and the payment center is located in Alabama. It cost me $20 to send it 2nd day air via UPS. Also, I bought another nexus 4, and now am returning it back to google less then 15% restocking fee. Basically, i rented a nexus 4 16gb for $50 over a 2 week period.
Same!
diegoamesap said:
can you please tell me the number to repair it on that price? I called to the service in Canada and its arround $250
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I went to my provider here in Canada as well and it was because my phone over heated and the front glass cracked and my provider told me it would cost about $250 and as I read these comments it makes me question why is it $250 in Canada but only $140-$160 in other countries? its not fair ( well in my opinion it should be the same price just in CAD ) I too need this number! it just makes no sense ! I live in AB so tax shouldnt be the problem neither.
Dropped the phone today from about knee height onto a fairly forgiving wood laminate floor, nothing I would ever expect to cause damage. I've had the phone less than 3 weeks. Upon picking it up, the display no longer works. I can tell it still turns on, it will vibrate with a bad fingerprint, and seems to be able to unlock with a correct one. I'm still sending and receiving messages through pushbullet. I've restarted it by holding the power button a couple times.
Anyone have any ideas? I feel like it has to be some connector that just popped off, but I'm hesitant to open it up since it would void the warranty. Bought it from bestbuy, so no warranty from them, will I just have to go through ZTE and pay all the fees and be without the phone?
Edit: Good god my signature is old, haven't been around here in forever
I don't know how it is in the USA. Here in germany we can set up a repair online. So if there is no visual damage, I would sent it in and access warranty.
Sent from A2017G
marcus.linkenbach said:
I don't know how it is in the USA. Here in germany we can set up a repair online. So if there is no visual damage, I would sent it in and access warranty.
Sent from A2017G
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doesn't look like they have an online service request form. I will contact them via phone or live chat when they open at 8:00AM CST. I'd just much rather fix this myself than deal with not having a phone while it's being repaired
I would call ZTE support and get a replacement shipped out under warranty, overnight if possible. It will be $80 deductible I believe.
huntnyc said:
I would call ZTE support and get a replacement shipped out under warranty, overnight if possible. It will be $80 deductible I believe.
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They are sending me a replacement. Couldn't do overnight for some reason, and no one there seemed to understand their own policies, but It should be covered under warranty and be free. At worst I'll owe the $80.