Hi
Today I received my style but I want to return the device , just a couple of questions that I can't find on the website.
1, I made the phone on the moto maker website with personal preferences so will this affect my return?
2, I haven't open the packaging, will this invalidate my return if I try out the phone?
Thanks in advance:good:
ant78 said:
Hi
Today I received my style but I want to return the device , just a couple of questions that I can't find on the website.
1, I made the phone on the moto maker website with personal preferences so will this affect my return?
2, I haven't open the packaging, will this invalidate my return if I try out the phone?
Thanks in advance:good:
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Click to collapse
No. You have 14 days to return it no questions asked. 30 if you live in Cali. Good luck dealing with the customer service though. It was a nightmare for me trying to get a new replacement after 8 days.
Set up the RMA online, it is easy and quick and you do not have to deal with customer service. Since you are within 14 days they should refund it pretty easily
Thanks for the replies, so I can open it and have a little play with it before sending back?
ant78 said:
Thanks for the replies, so I can open it and have a little play with it before sending back?
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Yeah, play with it for 10 days enjoy it a bit. They will accept it back no worries
I call to get RMA # for return and they ask me why......then they transfer me to different person again ask me why......
paullu said:
I call to get RMA # for return and they ask me why......then they transfer me to different person again ask me why......
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I started to RMA online and got a label quickly sent to my email. That's all you nees
Related
Okay, so the power button has worn out on my NC and I called and had a replacement order made.
The customer service rep I got spoke a very "broken" english. I barely understood what he was telling me. I had to repeat almost every bit of info I gave him. He even misspelled my name on the RMA ticket, even after I gave my name to him 5 times.
Now here's the question. What do I do now? I have the RMA number/ticket, which they sent to me in email. Will they provide me with a package to put my nook in? and if so, what all do I put in it? sorry for all the questions, but any help is appreciated as calling them back will probably only complicate things. And half the time you try to get a response from the email service, you get an automated response telling you to call them. If I can just go up to a barnes and noble store and have them replace it that would be great.
Like I said any help is appreciated, Thanks.
turdferguson92 said:
Okay, so the power button has worn out on my NC and I called and had a replacement order made.
The customer service rep I got spoke a very "broken" english. I barely understood what he was telling me. I had to repeat almost every bit of info I gave him. He even misspelled my name on the RMA ticket, even after I gave my name to him 5 times.
Now here's the question. What do I do now? I have the RMA number/ticket, which they sent to me in email. Will they provide me with a package to put my nook in? and if so, what all do I put in it? sorry for all the questions, but any help is appreciated as calling them back will probably only complicate things. And half the time you try to get a response from the email service, you get an automated response telling you to call them. If I can just go up to a barnes and noble store and have them replace it that would be great.
Like I said any help is appreciated, Thanks.
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All RMAs I have done in the past, I packed up the unit and shipped via UPS (for tracking). Some manufacturers supply shipping labels but it sounds as if you were not issued one. To avoid possible complications, I have always taken pictures of the packing process (with time/date stamps) to document that the unit was in good cosmetic shape to refute any claims of CID (Customer Induced Damage) or shipper misconduct. I attached a statement reflecting that to the RMA documents included in the box. Try always use original boxes and packing items packed in a separate shipping box. (UPS can do this for you for a nominal fee). Depending on the problems, sometimes any accessories (power supplies, USB cords, etc) can be left out as those sometimes get "lost". Always make sure you have flashed back to stock. If Support sees a rooted unit they can refuse to do anything as rooting voids most warranties.
Hope this helps!
Well said, skeeterpro.
To OP, if they don't hand you the box, meaning you have to pack it up yourself.
If they don't send you the shipping label, meaning you have to pay shipping fee (if they reimburse, great, if not, it's out of your pocket)
Some vendors require very specific RMA package must be sent through a certain carrier, if not indicated, I would go with USPS for cheaper price, do make sure getting the delivery confirmation (and/or) signature required.
Thank you so much for the replies, guys. I ended up taking it to the b&n and the Guy at the counter just gave me a brand new one. Problem solved!
Sent from my Liberty using XDA App
turdferguson92 said:
Thank you so much for the replies, guys. I ended up taking it to the b&n and the Guy at the counter just gave me a brand new one. Problem solved!
Sent from my Liberty using XDA App
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Well.........that's works, too!
Good for you, dude.
skeeterpro said:
Well.........that's works, too!
Good for you, dude.
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Lucky you didn't get a refurb, I had 3 arrive DOA. I'm shipping them all back tomorrow (I'm sure the shipping will be $20-30). Still came out ahead at $120 each for 9. Still, that's a horrible failure rate for supposedly factory refurbished device.
Hi,
I've received my replacement nexus 4, but it stated in the email that I will have a return shipping label with my device? I don't have a label? All I got was another invoice...
Can anybody help me out...
soulja786 said:
Hi,
I've received my replacement nexus 4, but it stated in the email that I will have a return shipping label with my device? I don't have a label? All I got was another invoice...
Can anybody help me out...
Click to expand...
Click to collapse
How can we help you? You need to call people that sent you the replacement.
Sent from my Nexus 4 using Tapatalk 2
Im in the same boat unfortunately. How did you get on? I keep being told to speak to TNT who say they dont know anything about returning a device as they need a reference number. I cant get a reference number because google claim TNT should have all those details and send a shipping label to me. This is beyond a joke now and I am in all honesty pissed off.
Although I haven't received my replacement device yet, I went through the same procedure, since I need to send back the defective device before I leave for vacation.
Google has plenty of totally uninformed people in their support lines - I had to call them 4 times to get it right.
What you have to do is call the Google Play Support for devices (0800 328 6081).
Then ask them for their UK TNT account number. (careful, initially they gave me their US one, and when I called TNT they had no clue where to deliver...).
Then call TNT (0800 100 600), give them the account number and they will know where to deliver (Harrier Parkway on Magna Park or something similar).. They will just ask for your details and arrange a collection.
Hope this helps.....
Just out of curiosity, did you get an shipping email confirmation with a tracking number? How long did it take for TNT to deliver your device?
I am going back to Greece and I am afraid I will spend my vacation without my nexus 4 (((
Also mine's battery died, what happened to yours?
Nikos
My launch-day Nexus 4 has the rattling and earpiece buzzing problem and I'm interested in getting a replacement to see if they have resolved the issues.
I'm curious as to what the replacement process entails for this phone? Do I go through Google Play or LG? Do I have to send it back first or do they send one first? Also, do they sent out refurbished models or new ones?
albo23 said:
My launch-day Nexus 4 has the rattling and earpiece buzzing problem and I'm interested in getting a replacement to see if they have resolved the issues.
I'm curious as to what the replacement process entails for this phone? Do I go through Google Play or LG? Do I have to send it back first or do they send one first? Also, do they sent out refurbished models or new ones?
Click to expand...
Click to collapse
The process is that you call Google, they set up an RMA if they feel it's a hardware problem. You don't contact LG, EVER. The just of it is you phone google, they troubleshoot the problem. If they feel this is a defect, not as a result of carelessness.
(Basically I'm telling you, if you phone in, you can't say you've ever dropped it, and that it's had this problem since day one. I'd go as far to say that you "may have used your friends' Nexus and found that his doesn't do the same and sounds clearer on calls")
They will give you an RMA number, and email you a printable UPS label, at this point, you may send your phone back, using the free UPS label, back. At the same time they issue you this label, they put in a request that a brand new unit be shipped to you. If your phone is still functional, keep your phone, and wait for the new one to arrive, then ship yours out the day you get the new one. You have 30 days to return your old phone once the new one ships. If you fail to return the old phone, they charge the new one to your google account.
albo23 said:
My launch-day Nexus 4 has the rattling and earpiece buzzing problem and I'm interested in getting a replacement to see if they have resolved the issues.
I'm curious as to what the replacement process entails for this phone? Do I go through Google Play or LG? Do I have to send it back first or do they send one first? Also, do they sent out refurbished models or new ones?
Click to expand...
Click to collapse
According to Google, you only have 15 days from the date of delivery to request a replacement or refund. Beyond 15 days, you have to contact LG.
See here: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#CA
Google Play Help said:
Replacements
Within 15 days of delivery, if you happen to receive a defective device that you'd like to exchange for a functioning device, please email our support team. They'll work with you on next steps and connect you directly to our partners for replacement options.
If you have configured your phone as a virtual wallet, using Google Wallet as a form of payment, prepare to switch devices.
As a precondition of replacement, Google may remotely disable the damaged device which is to be returned to Google, with the consent of the purchaser.
Regular warranty service and out of warranty repairs
After 15 days from delivery or for an out of warranty repair, please review warranty information for your device.
Click to expand...
Click to collapse
Edit: Apparently, after 15 days, you still have to contact Google customer support. The service is no longer done by Google Play though, it's based on your LG 12 month warranty.
Ok thanks for your help.
Has the new batch of phones corrected the earpiece buzz and camera rattle?
albo23 said:
Ok thanks for your help.
Has the new batch of phones corrected the earpiece buzz and camera rattle?
Click to expand...
Click to collapse
You know, there's a button for that
Not sure about whether the new phones are fixed, though I can confirm as soon as I get mine.
But its just sooooo hardddddddd to search :crying: :crying: :crying:
albo23 said:
But its just sooooo hardddddddd to search :crying: :crying: :crying:
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Lol I meant you could click the "Thanks" button under my name.
I want to send my Moto G4 to repair by warranty, I know I have to send it through fedex, but how much does it cost?
I do not live inside US, a friend is going to go this sunday so I want to seize the opportunity but he can not pay any fee or cost to send it inside US for me. So I want to know if Motorola pays the package or do I have to pay for it?
lerg96 said:
I want to send my Moto G4 to repair by warranty, I know I have to send it through fedex, but how much does it cost?
I do not live inside US, a friend is going to go this sunday so I want to seize the opportunity but he can not pay any fee or cost to send it inside US for me. So I want to know if Motorola pays the package or do I have to pay for it?
Click to expand...
Click to collapse
Moto pays but you have to package it (you have to supply the box/envelope).
Get on the phone with their support and convince them it needs to be serviced and then they will send you the FedEx label by email and you have so many days you can access the label.
bfridman said:
Moto pays but you have to package it (you have to supply the box/envelope).
Get on the phone with their support and convince them it needs to be serviced and then they will send you the FedEx label by email and you have so many days you can access the label.
Click to expand...
Click to collapse
Thanks for your answer. that's what i needed. Do you know how many days they take to deliver it back?
Not accurate but on average?
lerg96 said:
Thanks for your answer. that's what i needed. Do you know how many days they take to deliver it back?
Not accurate but on average?
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Click to collapse
As soon as they get it I think they send a replacement (not the one you send them). Figure 2 days to get there and then 2-3 days back (plus potentially weekend).
bfridman said:
As soon as they get it I think they send a replacement (not the one you send them). Figure 2 days to get there and then 2-3 days back (plus potentially weekend).
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Click to collapse
Thank you so much!!!
You are my new friend!:highfive:
I want to know another thing. In the email says "Include your proof-of-purchase (if required for warranty)." I have the order from amazon(In email and amazon). Need to print this and add this inside the box???
I don't recall but it doesn't hurt to send it in. When I sent mine in I write them a note too explaining the issue and my contact info.
lerg96 said:
I want to know another thing. In the email says "Include your proof-of-purchase (if required for warranty)." I have the order from amazon(In email and amazon). Need to print this and add this inside the box???
Click to expand...
Click to collapse
When I sent my wife's Amazon version back I did include the Amazon receipt I printed off. The shipping they provided me was FedEx and it was a total of 5 days without the phone.
bfridman said:
I don't recall but it doesn't hurt to send it in. When I sent mine in I write them a note too explaining the issue and my contact info.
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Tel864 said:
When I sent my wife's Amazon version back I did include the Amazon receipt I printed off. The shipping they provided me was FedEx and it was a total of 5 days without the phone.
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Click to collapse
Thank you so much! This is all the information that i needed! next week i will send my phone, i have the Amaozon receipt and the shipping label. wish me good luck!
So, a while back I had some issues with my phone and had to get it warranty swapped. Didn't give it a second thought, knew the phone was locked down because Verizon.
Tonight, I was tooling around in dev options just checking out what's in there. My OEM Unlock toggle isn't greyed out like my original one. I've had it on the network for months with the same Sim.
Did I somehow accidentally get a Google version?
T6D16C84 said:
So, a while back I had some issues with my phone and had to get it warranty swapped. Didn't give it a second thought, knew the phone was locked down because Verizon.
Tonight, I was tooling around in dev options just checking out what's in there. My OEM Unlock toggle isn't greyed out like my original one. I've had it on the network for months with the same Sim.
Did I somehow accidentally get a Google version?
Click to expand...
Click to collapse
There have been reports of some RMA replacements being the Google version. Seems to be a "hitting the lottery" moment... Lol. If one were a gambler they might return their Verizon version over the blue tint for warranty replacement.
CyberpodS2 said:
There have been reports of some RMA replacements being the Google version. Seems to be a "hitting the lottery" moment... Lol. If one were a gambler they might return their Verizon version over the blue tint for warranty replacement.
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If you have Verizon and Verizon service if they give you a warranty replacement it will be a Google one this is been known since the Google pixel 1 no news
GokuSSJgod said:
If you have Verizon and Verizon service if they give you a warranty replacement it will be a Google one this is been known since the Google pixel 1 no news
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Not always my friend. It's kinda like a lottery game...so exciting! ?
Badger50 said:
Not always my friend. It's kinda like a lottery game...so exciting! ?
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I know 8 out 8 people from xda that tested this experiment and all 8 got the Google one.
GokuSSJgod said:
I know 8 out 8 people from xda that tested this experiment and all 8 got the Google one.
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Except me..lol..had my phone warrantied through Verizon and received a nother Verizon one..
jimlightner said:
Except me..lol..had my phone warrantied through Verizon and received a nother Verizon one..
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+1 on that also .. originally got mine from Verizon, had issues .. returned to Verizon, received Verizon one back. Now the Verizon I have now is starting the show the same issues .. but, this time I'm dealing with Google directly for the warranty. Waiting on return right now to see what I get
GokuSSJgod said:
I know 8 out 8 people from xda that tested this experiment and all 8 got the Google one.
Click to expand...
Click to collapse
jimlightner said:
Except me..lol..had my phone warrantied through Verizon and received a nother Verizon one..
Click to expand...
Click to collapse
LordGeek said:
+1 on that also .. originally got mine from Verizon, had issues .. returned to Verizon, received Verizon one back. Now the Verizon I have now is starting the show the same issues .. but, this time I'm dealing with Google directly for the warranty. Waiting on return right now to see what I get
Click to expand...
Click to collapse
And there's your lottery!! ??
LordGeek said:
+1 on that also .. originally got mine from Verizon, had issues .. returned to Verizon, received Verizon one back. Now the Verizon I have now is starting the show the same issues .. but, this time I'm dealing with Google directly for the warranty. Waiting on return right now to see what I get
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Click to collapse
I'm curious to how ur dealing with Google now? I tried twice cuz I had a broken one at first, aux port wasn't working so they sent me to the store first, now the other one I have has a hiss when on phone calls. I've reported it but they sent me back to the store
shooterlgk said:
I'm curious to how ur dealing with Google now? I tried twice cuz I had a broken one at first, aux port wasn't working so they sent me to the store first, now the other one I have has a hiss when on phone calls. I've reported it but they sent me back to the store
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Click to collapse
probably to see if theres damage to the device as that wouldnt be covered under warranty.
typically any good company will try to fix the issue before doing a warranty exchange, this has always been normal practice
elliwigy said:
probably to see if theres damage to the device as that wouldnt be covered under warranty.
typically any good company will try to fix the issue before doing a warranty exchange, this has always been normal practice
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Click to collapse
I was thinking maybe it's cuz Im still under the 14 day return window
Google will return Verizon devices directly and send you a replacement. But they don't do return ahead of replacement like Verizon will. You send the broken phone to Google and when they receive it, they send you out the replacement. So you can use Google for warranty but you'll be without your phone for a hot second.
T6D16C84 said:
Google will return Verizon devices directly and send you a replacement. But they don't do return ahead of replacement like Verizon will. You send the broken phone to Google and when they receive it, they send you out the replacement. So you can use Google for warranty but you'll be without your phone for a hot second.
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No problem for me I have another phone laying around.
---------- Post added at 09:57 PM ---------- Previous post was at 09:56 PM ----------
T6D16C84 said:
Google will return Verizon devices directly and send you a replacement. But they don't do return ahead of replacement like Verizon will. You send the broken phone to Google and when they receive it, they send you out the replacement. So you can use Google for warranty but you'll be without your phone for a hot second.
Click to expand...
Click to collapse
I will contact Google then hopefully they are of some assistance
GokuSSJgod said:
If you have Verizon and Verizon service if they give you a warranty replacement it will be a Google one this is been known since the Google pixel 1 no news
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Click to collapse
GokuSSJgod said:
I know 8 out 8 people from xda that tested this experiment and all 8 got the Google one.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
Now you know 8 out of 9 people because I stated in another thread, I got a straight up Verizon 128Gig Black.
Badger50 said:
Not always my friend. It's kinda like a lottery game...so exciting! ?
Click to expand...
Click to collapse
Exactly. Not everyone gets one.
The good news is the one I have has such a tint issue its going back too. I am not going to accept a sub par phone display... Kinda ironic saying that about this phone.
T6D16C84 said:
Google will return Verizon devices directly and send you a replacement. But they don't do return ahead of replacement like Verizon will. You send the broken phone to Google and when they receive it, they send you out the replacement. So you can use Google for warranty but you'll be without your phone for a hot second.
Click to expand...
Click to collapse
Google will send out the replacement ahead of time in some cases. When I returned my Pixel XL due to the mic issue they sent the replacement ahead of time. They did charge my credit card for it, then refunded after I returned the original.
Sometimes they won't do this unless you ask.
Edit: I should clarify this was for my Google Play store-purchased Pixel XL.