Question about return - X Style (Pure) Q&A, Help & Troubleshooting

I called for return my phone and i got RMA number but I didnt get shipping label?should we have free return shipping label or we pay by own?
Edit: I just receive another eamil for shipping label.
I ask them how many days for ship device back once I got RMA and shipping label the answer is three days.......not a month?!!!!

paullu said:
I called for return my phone and i got RMA number but I didnt get shipping label?should we have free return shipping label or we pay by own?
Edit: I just receive another eamil for shipping label.
I ask them how many days for ship device back once I got RMA and shipping label the answer is three days.......not a month?!!!!
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Click to collapse
I'm not sure the reps know what they are talking about. I printed the RMA on Oct 01. for a full refund. I didn't use Moto credit.
I dropped off the phone at a FedEx office on the 7th. I got this email yesterday.
FYI, the misspelling of order, the blank space after Dear is all Moto using their auto generated mail(Note - This message was automatically generated from an unmanned mailbox PLEASE DO NOT REPLY TO SENDER).
And they used my shipping address in that email, not my billing one. It appears their cust svc dept may not be the best in the biz, lol, so just mail it as soon as you can :fingers-crossed: !
Edit: After they sent the link to the free shipping label I used Chrome's "save to pdf" feature.
This way I was able to email it to a friend so she could print it for me.

terryYew said:
I'm not sure the reps know what they are talking about. I printed the RMA on Oct 01. for a full refund. I didn't use Moto credit.
I dropped off the phone at a FedEx office on the 7th. I got this email yesterday.
FYI, the misspelling of order, the blank space after Dear is all Moto using their auto generated mail(Note - This message was automatically generated from an unmanned mailbox PLEASE DO NOT REPLY TO SENDER).
And they used my shipping address in that email, not my billing one. It appears their cust svc dept may not be the best in the biz, lol, so just mail it as soon as you can :fingers-crossed: !
Edit: After they sent the link to the free shipping label I used Chrome's "save to pdf" feature.
This way I was able to email it to a friend so she could print it for me.
Click to expand...
Click to collapse
Yes I mailed back right after I got shipping label on 7th but still not get any email from Motorola

Related

Expansys Discount

Hey guys if anyone was looking to buy any accessories for your HTC Touch Pro. I found this link from MoDaCo that will email you a discount voucher code for Expansys-USA.Com or Expansys.Com. I believe this discount is thanks to MoDaCo.Com if found it from google and thought I would share.
USA: It will give you $14.94 off any accessory purchase over $30.
Europe: It will give you £10 to put towards an order of £20 or more.
Just thought I would share my findings, also it noted that the discount ends on the 30th of November. So you only have a few days left to use the discount.
- Dan
It says invalid voucher code.
AEDan1977 said:
Hey guys if anyone was looking to buy any accessories for your HTC Touch Pro. I found this link from MoDaCo that will email you a discount voucher code for Expansys-USA.Com or Expansys.Com. I believe this discount is thanks to MoDaCo.Com if found it from google and thought I would share.
USA: It will give you $14.94 off any accessory purchase over $30.
Europe: It will give you £10 to put towards an order of £20 or more.
Just thought I would share my findings, also it noted that the discount ends on the 30th of November. So you only have a few days left to use the discount.
- Dan
Click to expand...
Click to collapse
Mine was rejected too. And please dont buy from Expansys. I had so much problem. They never reply to emails. Had to make some international calls to settle and the phone bills is a bomb.
thats wierd, i just ordered 2 items this afternoon and my code worked fine. it was on the USA site, i dont know if it matters where you live? Also Expansys is the same company that processes orders for the HTCAccessoryStore.Com i dunno if most of you know that. They are coming from the same company that HTC uses for their official accessory store.
AEDan1977 said:
thats wierd, i just ordered 2 items this afternoon and my code worked fine. it was on the USA site, i dont know if it matters where you live? Also Expansys is the same company that processes orders for the HTCAccessoryStore.Com i dunno if most of you know that. They are coming from the same company that HTC uses for their official accessory store.
Click to expand...
Click to collapse
I have cancelled ALL orders made thru expansys
I tried it earlier today. and it worked for me as well. Thanks for the heads up. :beer:
illi said:
Mine was rejected too. And please dont buy from Expansys. I had so much problem. They never reply to emails. Had to make some international calls to settle and the phone bills is a bomb.
Click to expand...
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I ordered an item from expansys on nov 11th. Website said "instock" on it. Got a conformation email from both paypal and expansys for the item the next day. I even checked expansys's website 2 days after my order and that item still showed "instock". 3 days after that they (expansys) send me an email that its out of stock but will ship now on nov 24th. Today is the 25th and no notice or anything from them. They also have not replyed to my emails. What a way to do business.
error. see next post
yzf750 said:
I ordered an item from expansys on nov 11th. Website said "instock" on it. Got a conformation email from both paypal and expansys for the item the next day. I even checked expansys's website 2 days after my order and that item still showed "instock". 3 days after that they (expansys) send me an email that its out of stock but will ship now on nov 24th. Today is the 25th and no notice or anything from them. They also have not replyed to my emails. What a way to do business.
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Click to collapse
I ordered the Celio Corp's Redfly on 19Nov. The payment was made through bank transfer the following day. In the order confirmation email a Singapore/Hongkong/UK phone numbers were given. I called the Singapore phone number on Monday 24Nov but it was perpetually engaged. I managed to get through to the Hongkong number on Tuesday (yesterday). At that point I was then informed that I short paid by UKL12.00 which was not made clear in the order form (at the web-site). Meanwhile a number of emails was sent to the Singapore/Hongkong/UK offices. None was ever responded. I finally request for cancellation through e-mail at the same time asked how long would they take to process. Untill this moment no one cares to respond.
Expansys is not only unethical but very unprofessional.
Another interesting issue is that it costs differently for the same item if ordered from their various web-sites (UK/Europe, or Singapore, Hongkong.) STRANGE!!
I will never get anything from expansys ever again.
i always get my stuff from expansys. no problems yet - and i mainly use the uk one and they ship it to australia - uselly in 2-3days which is awesomly quick
Another eXpansys Horror Story
Ordered 2 items from eXpansys-USA last week. One item showed over 1600 in stock and the other showed over 200 in stock. They both stated "This product is at our central warehouse and should be shipped in 3 working days".
When I checked my order status the next day it indicated both items were out of stock. The item descriptions were correct but if I clicked on the link for either one they took me a page that stated "Product not found or is not available in this region". I also noted the item number in both links were not the item numbers I ordered. When I went to the correct pages for the items I had actually ordered they still showed plenty of stock.
At this point I emailed them and finally got a reply 3 days later in which it was stated "The unit is in transit from our central warehouse and will ship later this week." I sent a reply asking what that statement meant and asking if they ship FROM their central warehouse TO the customer or what. So far no reply and I really don't expect one.
Based on this experience, and quite a few similar "reviews" I read here and elsewhere, it appears this is typical of them. It is very unlikely that I will order from them again. A first time customer has pretty much become a last time customer.
if your order is delayed, like my tv out cable, just call and they will at least give you free priority shipping...... a whopping 5 bucks!

Expansys DHL tracking

Hello!
Got email that my HD2 was shipped to me today, yay!
However, I did not get DHL tracking which I should get I think(it's not on the order tracking page too.
Did you get tracking (dhl) when ordering from Expansys?
tomksoft said:
Hello!
Got email that my HD2 was shipped to me today, yay!
However, I did not get DHL tracking which I should get I think(it's not on the order tracking page too.
Did you get tracking (dhl) when ordering from Expansys?
Click to expand...
Click to collapse
I'm in the same situation as you: HD2 shipped today by expansys (DHL) but no tracking...
So pi**ed off, had mine on order since the 7th Oct, only to get an email this morning saying my card had been rejected, despite Barclays saying they hadn't bared it. By the time it was sorted Expansys was out of stock!!! Someone out there has got lucky today. Any ideas how long before they have more stock?
My friend had the same situation - card rejected.
He called them today, cancelled the cc order. I told him to pay via PayPal(so his card was charged anyway) and they have accpeted it. He got it shipped out the same day(today).
But he did not get tracking.
I have contacted support and I have been told that my tracking is my order number and I will see what happens with the package on the order tracking page as soon as Expansys gets data from DHL.
One thing remains strange for me - why the hell they do not want to give us the tracking number?
Normally, AFAIK, from what I have seen in the past the tracking numbers appear in the on-line Expansys record of the transaction which you can access via the My Account link towards the evening of the shipping date.
YMMV...
I hope so, just sitting and refreshing all the time...
Their servers will suffer a lot if they do not give the tracking numbers to people
You have to wait till the tracking number is scanned for the 1st time, then it will appear on the expansys order page.
I'm still waiting for my tracking number aswell.
Well, I rather hope that my package is being loaded on a plane to Poland, not "scanned for the first time".
Received tracking number from expansys. It's marked as shipped since 11/11. But, it's dispatched from DataSelect and picked up by DHL at 1735hrs GMT today.
Did you get it in an email or on the order tracking page?
I got. dhl tracking in order tracking page and also in invoice which one send via email me .
Strange, I did not get an invoice at all...
First got "order confirmation" email, when they did not even have it at stock. Now, I got "shipping confirmation" email, but with no tracking. On the order tracking page, it only says "Sent email - eXpansys - Order shipped XXXX-1B18-XXXX -" (but that's only order number, not tracking).
Anyone know what DHL service do they use? Is it DHL Worldwide Express or something else?
GOT TRACKING. A DHL button showed up at the bottom of order tracking page. Mine is coming from Marseille.
Si_Ed_Spear said:
So pi**ed off, had mine on order since the 7th Oct, only to get an email this morning saying my card had been rejected, despite Barclays saying they hadn't bared it. By the time it was sorted Expansys was out of stock!!! Someone out there has got lucky today. Any ideas how long before they have more stock?
Click to expand...
Click to collapse
Mine right now says Estimated 3 days.
I'm a little pissed off that they say they have 100+ in stock at the time I order and now I have to wait. I find the Estimated 3 days to be a completely BS status as well. Like they really are going to get that much more HD2's in a couple days later...on a weekend?
If it doesn't ship around that time I'm canceling my order with those liars.
Mine was saying 8 days yesterday, now it's already shipped. Just contact them, call them, attack them and get what you want
Mine was showing 5 days for a while. Then in stock.
Next day (Last night at 6pm perth time) it was shipped.
I think all the stock went to backorders.
I have three updates. Email from Expansys, one from DHL and the order page updates with the DHL link.
Currently my phone is in a plane between London and Perth.
Would be cool if I get it today
I have my DHL tracking number, it left Marseille a few hours ago, went to Leipzig and is now in Brussels where it has to be delivered!
Got a mail with a link to the expansys order process site. on that site was a link to the dhl track including the number. Delivery was superfast, Marseille to Germany 1 straight day.
Had preordered mine so it went out with the first batch. When I did a refresh of the product page during lunch after receiving the shipment notification in the morning, it said 50 on stock. A few hours later it was back to estimated time in stock Nov. 12th.
You will find the link at the bottom of the page, there is no tracking number, however clicking on DHL logo will take you directly to your order(tracked).
tomksoft said:
Mine was saying 8 days yesterday, now it's already shipped. Just contact them, call them, attack them and get what you want
Click to expand...
Click to collapse
mine was saying 15 days yesterday and today it was shipped
expansys are awful
I ordered mine when in stock, then estimated shipping time went from 1 day, to 2 days, and now its estimated 5 days whilst HD2 product page says 1 day availability..

[Venting] T-Mobile's Return Policy

Okay, I'm mad. So I decided I did not like the G2 and wanted to hold out for a better phone in the future. I pre-ordered it and called up the local T-Mobile store to ask if I could return my phone. They happily said sure come on in. The closest T-Mobile store is about 20 min away, but it beat shipping the damn phone.
Well, when I got there, they saw I had the G2 and quickly said ohhh nooo sorry sir but you have to ship that back. We can't take it. WTF. I told them they just told me over the phone I could return it and they just kept apologizing.
Then I called T-Mobile on the way home (speaker phone) and told them I needed to return the G2. The rep I got started going on about how come I don't want to keep it. I literally had to argue with this douche before he agreed to let me return it. He also said they would not cover any shipping charges. WTF.
So I finally shipped it off about 2 weeks ago and put $500 insurance on it. Well, I called T-Mobile yesterday to see if they had received my phone yet so I could get the credit put back on my EIP (So I can buy a new phone possibly the HD7.) They said they don't have it and to call USPS. I called USPS and they can't find any info on it except that it *should* be at the T-Mobile warehouse by now. WTF.
So I have both companies telling me to call the other company. I'm really pissed off. I don't know what to do next. :\
tl;dr version : T-Mobile and USPS say they both don't have my phone!
This is why you should NOT send anything USPS but first class mail. THEY LOSE THINGS! UPS and FEDEX are the only way to go when it comes to returning items. Sorry that you have had bad luck. But NEVER have faith in the postal service...
Well if USPS can't prove that was delivered you have insurance on the package file a claim and get the money for it.
Tatdude806 said:
This is why you should NOT send anything USPS but first class mail. THEY LOSE THINGS! UPS and FEDEX are the only way to go when it comes to returning items. Sorry that you have had bad luck. But NEVER have faith in the postal service...
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+1
I shipped mine back FedEx Ground with $500 worth of insurance. I have the signature of the person who signed for it. Call me paranoid, but I don't trust USPS for squat either. It cost me a total of $11, including the box and filler.
Did you fill out the return sheet and provide T-Mobile the tracking number (as instructed) *before* they received it?
TheArtiszan said:
Well if USPS can't prove that was delivered you have insurance on the package file a claim and get the money for it.
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Click to collapse
Nobody gives you insurance by default. You have to ask for it *and* pay for it. Even then, you have to prove to them that it wasn't delivered, which requires tracking and signature confirmation.
Sucks, but USPS has always been like this.
HamNCheese said:
Nobody gives you insurance by default. You have to ask for it *and* pay for it. Even then, you have to prove to them that it wasn't delivered, which requires tracking and signature confirmation.
Sucks, but USPS has always been like this.
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Click to collapse
he says he insured it for $500, i sent my back with fedex though to get a tracking number, also insured it for $500
I sent mine back via UPS, as soon as I left the store I called T-Mo and they put the tracking info in their system, checked the status and since it showed up they went ahead and credited my account as if they already received it.
Victor
I also believe that when you talked to them, they more than likely said to ship it back via UPS or FedEx to insure you have a tracking number. At least they have told me that every time I have sent a phone back to them over the years.
You'll be alright. Make sure to save your receipt from USPS and a tracking number. Call tmobile until you speak with a supervisor. You may need to wait for them to call you back. Tell em your story, give them your numbers and they'll track it down. They have a way of tracing packages. You'll get your money back if you have proof you sent it and you push hard.
Good luck.
Sent from my T-Mobile G2 using XDA App
funkeee said:
You'll be alright. Make sure to save your receipt from USPS and a tracking number. Call tmobile until you speak with a supervisor. You may need to wait for them to call you back. Tell em your story, give them your numbers and they'll track it down. They have a way of tracing packages. You'll get your money back if you have proof you sent it and you push hard.
Good luck.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Yeah I still have the receipt with the tracking. The problem with the tracking is that when I try to search for it, it says this:
"Delivery status information is not available for your item via this web site. A return receipt after mailing may be available through your local Post Office."
So, yeah, I won't be using USPS again. As for whether or not T-Mobile said I could use USPS, they did.
I'll try getting a hold of a supervisor tomorrow. Hopefully they can get this resolved for me. Luckily, I'm in CA, so I have 30 days to return it.
I'm confused....did you order delivery confirmation on the package? Because the only way you can track a package with USPS is if you order delivery confirmation (or if you send it via registered mail...but I think that's only for envelopes).
Btw I sent my G2 back to TMO and they credited my account $10 for the shipping.
Big mistake sending it USPS... should have sent it UPS or FedEx.
aedv said:
I'm confused....did you order delivery confirmation on the package? Because the only way you can track a package with USPS is if you order delivery confirmation (or if you send it via registered mail...but I think that's only for envelopes).
Btw I sent my G2 back to TMO and they credited my account $10 for the shipping.
Click to expand...
Click to collapse
Newp, I did not. Guess I made a mistake there.
It's funny cause I've always used UPS for years, but I thought I might be able to save a few bucks going USPS this time. Regret that decision. Not worth the extra hassle at all.
mark925 said:
Big mistake sending it USPS... should have sent it UPS or FedEx.
Click to expand...
Click to collapse
what everyone else has said about USPS - and it can take 6 months + to resolve a loss claim with them - biggest joke in the world.
I had an experience with them over a $505 COD pmt that never came back to me and it took over six months to resolve and the only reason it got resolved then was that i knew someone high up in the Postal system that pointed me at the right person to talk to. Without that pointer, i'd still be waiting for that pmt to show up
UPS or Fedex aren't the greatest, but at least losses are resolved in short order (2-3 weeks at the outside) - we ship a lot with UPS so we've had some experience with them. And their tracking svc actually shows where something is in the system - postal shows "in transit", sometimes 3 weeks after it's been delivered
USPS employees, at night, practive giving aspirin tablets a headache
ericc191 said:
Okay, I'm mad. So I decided I did not like the G2 and wanted to hold out for a better phone in the future. I pre-ordered it and called up the local T-Mobile store to ask if I could return my phone. They happily said sure come on in. The closest T-Mobile store is about 20 min away, but it beat shipping the damn phone.
Well, when I got there, they saw I had the G2 and quickly said ohhh nooo sorry sir but you have to ship that back. We can't take it. WTF. I told them they just told me over the phone I could return it and they just kept apologizing.
...
Click to expand...
Click to collapse
I preordered the G2 and was fully aware that I'd have to pay for shipping if I returned it during the buyer's remorse period. Too bad someone from the tmo store gave you wrong info - but that is to be expected. I never rely on the store workers for information.
Chances are they will find your phone so don't sweat it!
larryccf said:
UPS or Fedex aren't the greatest, but at least losses are resolved in short order (2-3 weeks at the outside) ...
Click to expand...
Click to collapse
So who do you recommend besides Fedex or UPS? For small packages of high value Fedex is better. For heavier / larger stuff UPS is the best - as far as price goes at least. This is true of 3 day / ground type service insured.
aedv said:
I'm confused....did you order delivery confirmation on the package? Because the only way you can track a package with USPS is if you order delivery confirmation (or if you send it via registered mail...but I think that's only for envelopes).
Btw I sent my G2 back to TMO and they credited my account $10 for the shipping.
Click to expand...
Click to collapse
Remember, this is USPS.
When the recipient signs for the package, they return mail you the little yellow card (also via USPS, and also just as likely to be "lost" by them.)
In any event, you'll have to go through USPS and file a claim. They might make you wait a few more weeks, so the return card has time to arrive.
starfcker69 said:
So who do you recommend besides Fedex or UPS? For small packages of high value Fedex is better. For heavier / larger stuff UPS is the best - as far as price goes at least. This is true of 3 day / ground type service insured.
Click to expand...
Click to collapse
$11 FedEx Ground (via Kinkos, including packing material and an outer box)
UPS price is under $10 for ground
There really isn't any other viable option.
FedEx vs UPS - It really doesn't matter anymore. Both are comparable for most packages. Just don't use USPS for anything important.

Anyone with "backordered" e-mail receive their shipping credit yet?

Has anyone with "backordered" e-mail received their shipping credit yet?
I haven't received mine, I was wondering that this morning...
lol same here. no refund or anything.. sly google
lol credit? I haven't even gotten my phone yet. Still stuck in UPS limbo
11/13 - Ordered a 16GB N4
11/15 - Got back order email
11/26 - Got "Shipping this week" email
11/26 - Got email with tracking number
11/27 - Received phone from UPS
12/3 - Received $13.99 shipping refund back to credit card
If you ordered on the 13th and have received your phone, wait till Monday (12/10) and if you still haven't received your shipping refund I would recommend calling Google to get it sorted out.
I sent an email on Sunday and this was their response...As with this entire experience, I take everything the CSR says with a grain of salt.
Thank you for contacting Google about the status of your shipping refund. I can definitely understand why you would want to know the status of a refund that you are entitled to. I looked up your account and found that a refund was created on 11/30/12. Thank you for your patience as we processed your request for a refund for shipping. It can take up to 14 business days to credit your account.
If you have any additional questions or need further assistance, feel free to reply to this email or visit our help center.
Best Regards,
Tanya
Received mine on the 3rd.
still havent received mine either. I think ill call them
Received my credit!
Finally received my credit yesterday - After being told I had already received it, than told maybe my CC company denied it, than told they are doing the refunds in batches and I will get mine soon.
11/13 - ordered
11/15 - backorder email
11/27 - shipped
12/13 - shipping credit

Amazon may delay pre-order shipping

This is the e-mail I just received from Amazon:
Hello,
We're writing about the order you placed on October 17, 2014 . The item(s) you ordered is not yet released. We will notify you of a specific delivery date when one is available.
"HTC Nexus 9 Tablet (8.9-Inch, 32 GB, Black)"
I emailed their customer service a lengthy email asking for more clarification. Will post when I get a reply. This sucks!
lartomar2002 said:
This is the e-mail I just received from Amazon:
Hello,
We're writing about the order you placed on October 17, 2014 . The item(s) you ordered is not yet released. We will notify you of a specific delivery date when one is available.
"HTC Nexus 9 Tablet (8.9-Inch, 32 GB, Black)"
I emailed their customer service a lengthy email asking for more clarification. Will post when I get a reply. This sucks!
Click to expand...
Click to collapse
I just got the email. Amazon might have just screwed us because now if we pre-order from elsewhere we'd be back of the line.
This is Amazon CS' reply.
Amazon:If your shipping address is eligible for Release-Date Delivery, we'll automatically upgrade your order to this shipping option.
Release-Date Delivery only applies to orders shipped to addresses within the lower 48 United States. Orders shipping to Alaska, Hawaii, and international destinations will be delivered after the release date. Release-Date Delivery also does not apply to P.O. Boxes or APO/FPO addresses.
Me:Yes it is eligible. Do you mean that I can still get the item on Nov 5?<br />
Amazon:Yes.<br />
Sent from my Nexus 5 using Tapatalk
Seems like a pretty standard email just saying it's not even released yet.
danlo said:
I just got the email. Amazon might have just screwed us because now if we pre-order from elsewhere we'd be back of the line.
Click to expand...
Click to collapse
zj45499 said:
This is Amazon CS' reply.
Amazon:If your shipping address is eligible for Release-Date Delivery, we'll automatically upgrade your order to this shipping option.
Release-Date Delivery only applies to orders shipped to addresses within the lower 48 United States. Orders shipping to Alaska, Hawaii, and international destinations will be delivered after the release date. Release-Date Delivery also does not apply to P.O. Boxes or APO/FPO addresses.
Me:Yes it is eligible. Do you mean that I can still get the item on Nov 5?<br />
Amazon:Yes.<br />
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
lartomar2002 said:
This is the e-mail I just received from Amazon:
Hello,
We're writing about the order you placed on October 17, 2014 . The item(s) you ordered is not yet released. We will notify you of a specific delivery date when one is available.
"HTC Nexus 9 Tablet (8.9-Inch, 32 GB, Black)"
I emailed their customer service a lengthy email asking for more clarification. Will post when I get a reply. This sucks!
Click to expand...
Click to collapse
This is the reply I got. Quite different:
Amazon
Your Account Amazon.com
Message From Customer Service
Hello,
I am truly sorry for the inconvenience this may have cause.
On further research, there seems to have a change on release date, but we've reached out to the Investigations Team to confirm this and all your concerns.
We will certainly provide an updated release date once manufacturer finalizes the release date of the item, and we won't hold on to your order for any reason.
I'll personally monitor this and get back to you in 2 business days.
Thank you for your patience and understanding on this matter.
lartomar2002 said:
This is the e-mail I just received from Amazon:
Hello,
We're writing about the order you placed on October 17, 2014 . The item(s) you ordered is not yet released. We will notify you of a specific delivery date when one is available.
"HTC Nexus 9 Tablet (8.9-Inch, 32 GB, Black)"
I emailed their customer service a lengthy email asking for more clarification. Will post when I get a reply. This sucks!
Click to expand...
Click to collapse
lartomar2002 said:
This is the reply I got. Quite different:
Amazon
Your Account Amazon.com
Message From Customer Service
Hello,
I am truly sorry for the inconvenience this may have cause.
On further research, there seems to have a change on release date, but we've reached out to the Investigations Team to confirm this and all your concerns.
We will certainly provide an updated release date once manufacturer finalizes the release date of the item, and we won't hold on to your order for any reason.
I'll personally monitor this and get back to you in 2 business days.
Thank you for your patience and understanding on this matter.
Click to expand...
Click to collapse
I think that's what all of us are afraid of: Amazon not receiving stock day 1. FYI, Google Play store is still showing the Nexus 9 as shipping on the 3rd. The obvious (big) difference is shipping: $3.99 vs $18.99 for next day delivery.
lartomar2002 said:
This is the reply I got. Quite different:
Amazon
Your AccountAmazon.com
Message From Customer Service
Hello,
I am truly sorry for the inconvenience this may have cause.
On further research, there seems to have a change on release date, but we've reached out to the Investigations Team to confirm this and all your concerns.
We will certainly provide an updated release date once manufacturer finalizes the release date of the item, and we won't hold on to your order for any reason.
I'll personally monitor this and get back to you in 2 business days.
Thank you for your patience and understanding on this matter.
Click to expand...
Click to collapse
Please update here if there's anything new from Amazon. Thanks.
Sent from my Nexus 5 using Tapatalk
Amazon vs. HTC Store
I also had my order with Amazon, and this is what I did.
rdelfin said:
I also had my order with Amazon, and this is what I did.
Click to expand...
Click to collapse
HTC charges me tax so ill pass
danlo said:
I just got the email. Amazon might have just screwed us because now if we pre-order from elsewhere we'd be back of the line.
Click to expand...
Click to collapse
rdelfin said:
I also had my order with Amazon, and this is what I did.
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I feel the same as @danlo. I think I will wait until I hear back fro Amazon CSR Christopher. I have been a prime member since it started and I order a lot through Amazon so hopefully that will cause them to get back to me on what is really going on and if there is a delay, how long. Let's keep our fingers crossed.
Everyone email Amazon about this. Maybe one of us will get a proper response.
Is this just U.S ? I'm a co.uk customer My order details have not changed?
Not Yet Dispatched:1 item - delivery estimate: 5 November 2014
Order Placed:*17 October 2014
Dispatch estimate:*3 November 2014*
Delivery estimate:*5 November 2014
Update I have just emailed Amazon, will keep you posted.
mk92595 said:
HTC charges me tax so ill pass
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Hmmm, that's strange because that is not my case
1 Google Nexus 9 - 32G WIFi - White
Boxed Shipment
Sub-Total $479.00
Shipping $0.00
Tax $0.00
Total $479.00
And I already checked in my credit card activity and confirmed the above amount, so there was no tax, no shipping charge (granted, I got the 3-8 day service)
rdelfin said:
Hmmm, that's strange because that is not my case
1 Google Nexus 9 - 32G WIFi - White
Boxed Shipment
Sub-Total $479.00
Shipping $0.00
Tax $0.00
Total $479.00
And I already checked in my credit card activity and confirmed the above amount, so there was no tax, no shipping charge (granted, I got the 3-8 day service)
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What state do you live in?
Just got this email from amazon .. so i guess no delays.
mk92595 said:
What state do you live in?
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I'm in Georgia. HTC e-commerce store activities are handled by an intermediary called Digital River, Inc. (DRI) who (according to their site) also handle e-commerce stores in the US for Samsug, Lenovo, Logitech, Adobe, Microsoft among many other well-know consumer tech brands (did a very brief info search). So most likely DRI doesn't have physical presence in my state, for which I got tax exempted (unlike Amazon that now collects taxes here).
This is just a standard reply they send out for pre-orders. After a set number of days passes and an item has not shipped the system sends out an email. Same thing happened to me months ahead of my PS4 shipping. If you check your order status you will see it is still set to ship on Nov. 3rd.
No need to panic
pantmunu said:
Just got this email from amazon .. so i guess no delays.
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Oh my man! Might as well cancel and buy prime then reorder.. 3.99 1 day shipping
Sent from my SM-N900V using XDA Free mobile app
pantmunu said:
Just got this email from amazon .. so i guess no delays.
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Glad to see that you got that message. So if there are not going to be delays win Amazon, why the "#$%"# did they have to send that e-mail alerting that "as of now we don't have a delivery date"? What's the deal with that?
(I guess I have to say that this pushed me to change stores which allowed me to save the tax charge, so at least something good came out of this mess for me)
rdelfin said:
Glad to see that you got that message. So if there are not going to be delays win Amazon, why the "#$%"# did they have to send that e-mail alerting that "as of now we don't have a delivery date"? What's the deal with that?
(I guess I have to say that this pushed me to change stores which allowed me to save the tax charge, so at least something good came out of this mess for me)
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I didnt evwn get the email .. so .. prolly somethung f#[email protected] up from their side.
---------- Post added at 03:34 AM ---------- Previous post was at 03:32 AM ----------
uberjon said:
Oh my man! Might as well cancel and buy prime then reorder.. 3.99 1 day shipping
Sent from my SM-N900V using XDA Free mobile app
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I wish i could my man . I actually signed up and ordered some stuff and then cancelled . Now i cant do that. I dont use amazon prime at all .. so
Just had reply from Amazon UK
Message From Customer Service
Hello,
Thank you for writing to Amazon.
I can understand that you'd like to know whether your order will be dispatched on the date mentioned.
Further, I've checked and can see that as we have a good pre order request from customer's all over the world I can confirm that your order will be dispatched on November 3, 2014, and you'll receive a dispatch confirmation email stating the carrier handling your order and the Estimated delivery date regarding the delivery of the order.
If we can be of further assistance, I;d request you to please write us back to let us know, we'll be happy to assist you.
Thank you for your continued patience and understanding.
We look forward to seeing you again soon.
Warmest regards,
Ajay

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