Database Users

Motorola screwed me from day one !

When the xoom had the $207. off coupon I bit and put it in my cart and when checking out I had the free gel case and free 2nd day shipping and when I pressed complete they changed my order and charged me the $29.99 and standard shipping with which it's just coming today after ordering on the 24th if I hadn't called them last week who knows when this order would have been shipped ! well I called them and I said I would like to cancel this order and the customer service guy said I can't that it already has been shipped which it wasn't and then an hour later I get a email saying my order was shipped which it wasn't then 3 days later it shows up being in UPS hands in texas being shipped ! If you think this is the way a company should do business then their is something wrong with you ! I felt like there forcing this on me, I called my bank and told them of this the night of the first email and it wasn't charged and then I called after the charge and then said let them ship it and then do as they say RMA it back ! I could never ever buy from motorola again after this experience, This is going back, I have to wait for it to arrive >they (motorola) Says and then call then for an RMA They could of made this a little less painful and just canceled the order when I called But no they want to force this on me ! Screw them

Paragraphs. Punctuation.
You should use them.

Wow you're really complaining about this? It's the same when you shop everywhere, when it's sent to the warehouse for fufillment they can't go back and cancel it, you have to return it.
But in your case, you stand to profit atleast $100 by putting it on ebay after getting that coupon deal and you're still complaining. You could also get your shipping refunded through amazon if you wanted.
I do not understand people sometimes.
Basically: SCREW MOTOROLA THEY GAVE ME AN $800 DEVICE FOR $600!!! HOW WILL I EVER RECOVER FROM THIS INJUSTICE.

Yeah, I honestly think the OP is pulling our chain. How can you be complaining that you were able to get the 25% off?

This is what 12 year old rambling looks like.

Post count, it's all about the post count. It's easier to increase it with complaints than productive posts.
There should be a temporary complaint forum to put these posts so we don't have to see them.
Just refuse delivery for a faster refund and stop posting here.
Sent from my EVO using XDA App

What this board needs is active mods.
If mods removed the posts:
1) talking about tablets other than the xoom
2) complaining (for some insane reason) about getting the 25% off coupon
3) complaining about known limitations at release
I think this forum would be a lot more pleasant.

wow dude i would be just as pissed if i got 200 bucks off for scamming the company.

i kinda feel the op's pain... I ordered a xoom with a 10% off coupon, then as soon as I read the 25% off one I ordered again using that coupon, and immediately called to cancel my first order. The lady said the ordering department was closed until next morning.
Called back the next morning and got the run around from like five motor cs reps one even hung up on me. When I finally got someone willing to help and not transfer me to the beggining option menu, they told me it was shipped and could not be canceled. I had to refuse shipment. Needless to say it didn't ship until the following tuesday.
So I refused the more expensive shipment and kept the 25% off one. Then I look and they charged me for the free gel case. I called moto, got the same run around as before until someone finally
was willing to help. Now I am still waiting on a refund for the gel case and the original order..
As long as it all works out i'm happy I got the discount, as there are many that paid $800 for this device, on the other hand... DOES IT HAVE TO BE THIS DIFFICULT!?

Of course you get charged for the free gel case! But did you realize that the price for the Xoom was much lower?!? In fact, I gained more than 25% off due to that! I don't know exactly what they did but here are my bill details:
Xoom: $571.09
Gel case: $ 21.40
Shipping: $ 0.40
Tax: $ 35.56
Total: $628.45
Now do the math: The Xoom PLUS the gel case add up to LESS than $599 which would have been the 25% off for the Xoom.

My total was $660... motor guy put a "high priority"ticket in for my refund. Still no money :'( but like I said as long as it works out, I camt really complain ;-)

Bauxite said:
Wow you're really complaining about this? It's the same when you shop everywhere, when it's sent to the warehouse for fufillment they can't go back and cancel it, you have to return it.
But in your case, you stand to profit atleast $100 by putting it on ebay after getting that coupon deal and you're still complaining. You could also get your shipping refunded through amazon if you wanted.
I do not understand people sometimes.
Basically: SCREW MOTOROLA THEY GAVE ME AN $800 DEVICE FOR $600!!! HOW WILL I EVER RECOVER FROM THIS INJUSTICE.
Click to expand...
Click to collapse
You won't make any money on ebay. With 10% tax, the device was $660. Add in ebay and paypal fees and you'd be lucky to break even.

almostinsane said:
You won't make any money on ebay. With 10% tax, the device was $660. Add in ebay and paypal fees and you'd be lucky to break even.
Click to expand...
Click to collapse
Really? So this one going for $790 would cause you to not break even? Amazing, I didn't know Ebay/Paypal took out 16%! The more you know..
http://cgi.ebay.com/Verizon-Motorol...20750945884?pt=US_Tablets&hash=item3365c81e5c
Never underestimate how stupid people are on Ebay. And remember most sellers don't charge sales tax, so you could buy a Xoom on ebay for over $800 and still get it cheaper than at the store.

Bauxite said:
Wow you're really complaining about this? It's the same when you shop everywhere, when it's sent to the warehouse for fufillment they can't go back and cancel it, you have to return it.
But in your case, you stand to profit atleast $100 by putting it on ebay after getting that coupon deal and you're still complaining. You could also get your shipping refunded through amazon if you wanted.
I do not understand people sometimes.
Basically: SCREW MOTOROLA THEY GAVE ME AN $800 DEVICE FOR $600!!! HOW WILL I EVER RECOVER FROM THIS INJUSTICE.
Click to expand...
Click to collapse
LOL quote of the day.

I wouldn't make a new forum for this but since is here I'll give my experience....
I ordered around 5:45 est on the 24th, My order said it would be here between March 1st or 2nd. Watched forums and patiently waiting....After about a week I decided to call(On March 3rd). First call gave me a scripted response that it would ship today.
I waited till the next day and had no info, So I contacted live chat this time hoping they could fill me in. They escalated the issue and said I would get a call back.
About 45 minutes later I get a call back saying that the order couldn't interact with their system so that the order would be cancelled. So I accepted it and didn't put up much of a fight.
About 8 hrs later my order was still in my system so I decided to call back and see what was up. The CS agent tells me.....Your order is not cancelled and will ship today. So I was a bit happy to hear that yet still not convinced why I am told conflicting reports.
So Saturday morning I decide to call since I heard nothing. They said their order department is closed and expect a call within 24-48 hrs.
On Monday I get in touch with someone who puts me on hold for 5 minutes while trying to get into touch with their "Executive Order Department". He comes back and says he can't get in touch with them so he would call me back within 10 minutes when he knows something.
I get a callback from him about 20 minutes later.(I appreciate he actually did as he said). But his response was that they have no further information on my order and someone from the executive order department would call me back. I could of swore this is the same dept. he was trying to get in touch with originally to see my order.
So a cpl hours later they call me up and its the same lady.(One of the nicest ladies I have ever talked to) She continues to apologize and gives me the same info she told me Friday about my order forced to be cancelled.
This time I was a little more prepared because I was sorta expecting it since she told me that before. So I asked what I could do and she gave me a phone number to call and see if anything could be done.
I then called the number and started explaining my case.....the lady then responds that we had JUST talked a minute ago. I said that this was the number that you gave me to try and get this worked out. She then said Hmm......I guess the system is auto transferring you to me.
This is the 3rd time btw that a rep gave me a "proper" phone number to call and it ended up going someplace different.
She gave me another number to try and gave me her direct line in case I ran into any more problems.
I then tried the new number and it did indeed lead me to a salesperson. I explained that my order was cancelled and the runaround I got. She said I am sorry and you won't be charged. I said well "I want the Xoom".
She then puts me on hold and comes back and says she can place the order under the same price. She takes my CC and says ok it'll take 2 days or so to clear and we say our goodbyes.
Thats about where its left off. There is a charge of $600+ on my card now from the order but I have no receipt/email information regarding my order.
So atm my original order is still an open order with my CC and shipping sitting there but I have been assured they will not charge me for it. I also have a second one ordered that is supposed to clear within a day or day.
I would likely still buy a Moto product even though I consider this experience to be a nightmare. Anyway...Thats my little rant/experience with Moto.

Great deal but definitely a hassle!
And I don't know why people think it was "cheating" motorola. They offered a coupon. We used it! If you're in this forum I would expect that you know most online coupon codes have a limited number of activations. Once that limit is hit, the coupon is no longer valid. Just because we used a coupon doesn't mean a company has the right to treat their customers in this way.

I'm just going to come out and say it. You guys are acting like a bunch of vaginas. I got the deal, yeah I had to wait ,yeah I got the run around but the BS is in the past. *****ing about in a forum ain't going to do nothing for you. Suck it up and drive on.
Sent from my Xoom using XDA App

its not in the past for me, I'm out $800 until this clears...

justabrake said:
This is going back, I have to wait for it to arrive >they (motorola) Says and then call then for an RMA They could of made this a little less painful and just canceled the order when I called But no they want to force this on me ! Screw them
Click to expand...
Click to collapse
I'll take it off your hands for 660! quick easy and you wont have to deal with moto!!!

Why is there constant flaming? This is the kind of thing that turns good forums into bad ones. The OP has the right to talk about his experience (especially in the General XOOM section) and maybe this might make it onto a blog site and be seen by a Motorola exec and force them to do something about it. I've ordered my XOOM last week with the 10% discount and just got a call saying it didn't go through their system so it will be cancelled. This thread was useful for me to see what my next step should be. Plus it's annoying to be charged $800 just to have the order cancelled. Thanks OP for this useful thread.
Sent from my Nexus One using XDA App

WTF???AT&T canceled my order for lapdock!

AT&T, SOB!!!!!
Does this happen to any of you?

yes I received an email that it is canceled, but on their website it is still showing as "in progress"

wow.
they give any reason as to why they cancelled the order?

ifalldownalot said:
wow.
they give any reason as to why they cancelled the order?
Click to expand...
Click to collapse
I don't think so...
The email said "unable to verify the information you provided or you have exceeded the number of lines of service that we allow customers to purchase online."
I am using Atrix on AT&T, and they cannot verify my information? What the hell? Why not just simply call me to "verify"?

It hasn't happened to me but I didn't sign in to order it. On the website it still says "In Progress" for me as well.

I haven't gotten an E-Mail from them about it being canceled, but I noticed earlier that the $50 credit was canceled from my card before it even went through.

I just checked my bank account and I saw that I had my $50 back as well.
Upon detailed inspection of my account the order still says Shipment Pending but in my bank statement the transaction doesn't exist. Like it never happened. On another note, if you check the AT&T store it now shows the lapdock as $99.99 and it is currently "Out of Stock."
Sent from my MB860 using xda premium

They have taken the money from my account and haven't put it back yet. Maybe good news for me? Time will tell! Still showing shipping pending

I suggest if you all really want the Lapdock, to go get the $75 refurbished one now!
Sure you pay $25 more, but it's still a great deal and if you don't get a confirmation email with tracking # on your current order, then you are most likely SOL just like the whole HP Touchpad and Blackberry on Black Friday incident a while back.

I called them they told me they were on back order and when they ship they are going to charge my card
Sent from my Xoom using xda premium

Mine's cancelled also. I'm actually glad about it; almost got a buyer's remorse. Oh well, no more conflicts between blur or CM7. Cyanogenmod ftw.

same here. I called but the att guy knew nothing

I have pending shipment, no email about cancellation and money still gone. I want a dock! haha
what i'm curious about is are they still making lapdocks or have they switched solely to lapdock 100s now? Because I'm tempted to call ATT and have them switch my order to a refurbished unit in order to get one. If they're still making the OG lapdock then I'm not too worried. but if they aren't then I'm gonna be pissed =(

I received the email today after ordering on the 4th.
My email stated it was canceled because they were out of stock.
What pisses me off is many others received their order that ordered after I did.
I spent an hour on the phone Monday being bounced between ATT departments and everyone of them said they could not find any order I placed.
The last one I talked to stated the product was back ordered and I would receive it when it was back in-stock.
After this mess I am considering dropping service. I am not that concerned with the dock itself but I have an issue staying with a company that clearly does not fulfill its obligations after the confirmed an order.

I second your thoughts.
Once they confirm order,they must fulfill that.

If you all have confirmation papers of your order, you can try what I did. I got my Lapdock today by calling first to my ATT Store I go to and I had them price match it for me for $50. All I had to do was call the ATT customer care and cancel my order and have them put a note in my account for the store in my area to do the price match.
I heard from another thread that ATT had 4000 on backorder and I used that line as leverage.
Sent from my Atrix XDA Premium App

I did the same thing today. Had to call all three stores in my town to find the last one, but they did match the price and I carried it out with me.
Called and cancelled my order too so that should free one up for someone!
Get 'em while you can.

Voelker45 said:
If you all have confirmation papers of your order, you can try what I did. I got my Lapdock today by calling first to my ATT Store I go to and I had them price match it for me for $50. All I had to do was call the ATT customer care and cancel my order and have them put a note in my account for the store in my area to do the price match.
I heard from another thread that ATT had 4000 on backorder and I used that line as leverage.
Sent from my Atrix XDA Premium App
Click to expand...
Click to collapse
I just did the same thing this morning. Called a nearby store and asked if they could price match my online purchase. They said no.
Called another nearby store and this store said yes. Took all of 5 minutes to buy the dock, no questions at all whatsoever. I just gave them a copy of my confirmation email and I was out of the door. I am sure local stores are dying to get these out of their inventory because I doubt they sell anymore, they don't even carry the Atrix anymore. I don't know why the first store with 14 in stock didn't want to do it, the second store only had 2 in stock.

I, too did the price match thing with a local store! I called about 5 different At&t places until the one 5 miles away agreed to the price match...but said he couldn't give me a discount right at the store...but would credit the excess to my next bill. So I said, sure why not...I just didn't wanna wait and wait and wait for nothing from At&t anymore..and I am very happy with it! Yay!

The new lapdock for Atrix 4G isn't listed online anymore at AT&T in the regular store which means they won't be selling it through the regular online store anymore. (Refurb still listed for $75). If an item doesn't show up, it's gone for good is what I was told by AT&T. Lapdock does however still show up in the Premier store for $299 and is available.

How to place an order with Expansys??

Yeah okay, it sounds crazy but hear me out. I've never used Expansys, but guys on here seem to like them. I've always used Handtec (love them) and Negri (not crazy about them, but never a major problem)
So last night I place an order for 3 SGS4's (i9500) with expansys, using a credit card. This is the same credit card I've had for many years, I've used it to order *countless* phones from Handtec, Negri, etc. I prefer Google Checkout. Never an issue.
I get this email today:
Thank you for your order, however I'm afraid that we are unable to
accept it as a credit card order.
If you would still like us to ship your order you can pay for it by
bank transfer or Amazon checkout. .
Amazon Checkout can only be utilized if the item ordered is in stock and you will
need to create an account with Amazon (if you do not have one already) and be
subject to their security checks.
Please send a response email if you are willing to pay for your products via wire
transfer or wish to pay with Amazon checkout.
You must contact us via email so we can make sure the shipping charges are correct
before you send the wire payment.
We will send you wire instructions and the amount due. Your order will be
processed immediately upon receipt of funds in our account.
If you wish to pay with Amazon checkout, we will cancel this order and you will
need to place a new order and select that payment option.
Your credit card has not and will not be charged.
Thank you for placing your order with eXpansys.
Click to expand...
Click to collapse
Okay, so I called them up to find out the problem. All he could tell me was due to security they can't accept *a* credit card. (not just *my* credit card) So I asked about going through Amazon. (I'm a prime member) He tells me they can't do that either, until the phones are actually in stock. So my ONLY choice is to pay a fee, and do a bank transfer. (which boggles my mind... the phones won't be shipping for at least 1.5 weeks)
So now what? Negri is the only other place with the I9500s, and they want $75 more per phone. I wish Handtec had them, but they only have the I9505s.
Is there something else I can do, or someone else I can talk to? I told they guy the only option I have is to use Negri, he didn't care. What am I missing?
(yes this is half rant, half question...)

Is your shipping or billing address different to the address attached to the card? sometimes they don't like that :s

Brendo said:
Is your shipping or billing address different to the address attached to the card? sometimes they don't like that :s
Click to expand...
Click to collapse
No, everything is the same. Like I said, it wasn't an issue with my credit card, but any credit card. My ONLY option was a bank transfer.
Its looking like I'm going to have to use Negri.

Are you talking USA or the Brits? I have used a credit card at the USA website several times.

krabman said:
Are you talking USA or the Brits? I have used a credit card at the USA website several times.
Click to expand...
Click to collapse
USA. The order was for 3, totaling $2300 ish.
Sent from my C6603 using Tapatalk 2

Hmmmm, wonder if it's the amount either in dollars or number of phones? Might try and see if the website will accept an order for one. If they don't there is something up with your card. I can only go back to last years order but I made that one with a different card that was subsequently cancled do to a mass security leak. At any rate I have used two different cards there for sure. If they do accept the order you could order them one at a time I suppose. Guess if there was no time cruntch that would be the cheaper route.
Wire transfers bank to bank should not be that expensive, I have done a number of them for watches and never paid more than 40 dollars so that would still be quite a bit cheaper than Negri. IMO another route would be to call up and ask to be escalated up to someone who has the authority to make a call. I would guess if buying 3 that person might be willing to deduct it from the total price.

They made it VERY clear that it wasn't anything to do with my particular card. He just said no card could be used at all.
I'm going to try and get ahold of someone else tomorrow.
Sent from my C6603 using Tapatalk 2

I have ordered from them before, but only once and no issues. The dollar amount and qty of phones could be the issue and perhaps they are concerned about fraud given the popularity of the phones, risk of not getting paid if it were a case of fraud, etc.
I would say its a tough call, doing a $2300 transfer is something I wouldn't do no matter how much I liked a reseller, you could wait until they are in stock, but you risk them selling out quickly.
What kind of guarantee are they giving you if you needed to cancel the order, how long to get the funds back, are there any fee's etc. Would they do something to offset the fee's, say a credit towards accessories, etc? Never hurts to ask and that is a nice order.

RaptorMD said:
I have ordered from them before, but only once and no issues. The dollar amount and qty of phones could be the issue and perhaps they are concerned about fraud given the popularity of the phones, risk of not getting paid if it were a case of fraud, etc.
Click to expand...
Click to collapse
Yeah, I can understand that. Heck when I saw the email I thought "okay, gotta call em up" But they didn't even ask. And I called less than 10 minutes after getting the email. The guy didn't even wanna deal with me.
The person who sent me the email had already gone home, so I dealt with him. I emailed her back, perhaps I'll hear something tomorrow.

I bought my gt-i9100 and motorola xoom off of expansys. First time cc worked no problem second time they asked for money transfer which I did. Everything went fine they shipped right away. Just make sure you ask the to fill out the international warranty papers in the box.

If you'd like to PM me I can get to the bottom of this for you. Is your CC by chance issued outside of the USA? That is what initially comes to mind.
Regards,
Corey

Corey L said:
If you'd like to PM me I can get to the bottom of this for you. Is your CC by chance issued outside of the USA? That is what initially comes to mind.
Regards,
Corey
Click to expand...
Click to collapse
Nah, its a normal US CC. Ive used it for some pretty large phone purchases with Handtec and Negri in the past. (some of my friends don't have their crap together, so they pay me to order them phones)

PM me order Ref and I can look at it.

Hopefully the OP wont mind since I reckon he is interested as well... When do you anticipate stock and subsequent shipment Corey?

In my case, contacted UK Expansys for a quote, as US chat support told me to contact their UK division for a quote, with European tax and warranty. Two days and no reply yet :/ Support it's not serious at all and this could be a problem in case warranty support it's needed.
Sent from my GT-I9300 using Tapatalk 2

krabman said:
Hopefully the OP wont mind since I reckon he is interested as well... When do you anticipate stock and subsequent shipment Corey?
Click to expand...
Click to collapse
limited amount of white landing today, but our annual inventory starts at noon. If fedex gets to us by 10:30am, all white backorders go out today.

Bummer, I'm in early but for the black. Thanks for the update regardless.

Just an FYI for the thread, Corey was able to take care of the problem for me, but I had already placed an order w/Negri. (it shipped the very next day, no time to cancel)

You can pre order the g on Amazon now and it ships Dec. 4

But I am not sure which version it is.
Sent from my BN NookHD+ using Tapatalk 2

Both versions are there, for the same prices as on Motorola official site.
http://www.amazon.com/Motorola-Moto...ie=UTF8&qid=1385803729&sr=1-3&keywords=moto+g
http://www.amazon.com/Motorola-Moto...ie=UTF8&qid=1385803729&sr=1-4&keywords=moto+g

These are only the International versions, just an FYI. So, not good for T-Mobile.
Sent from my Nexus 5 using Tapatalk

Yeah, if you are a T-Mobile user here in the states, this won't do you any good unless you live closely to one of the refarmed 1900 3G areas.

Just got mine an hour ago from Amazon Germany (switching from the HTC Touch Pro2 with Energy ROM). :victory:

Amazon now has both the international and the US (supports T-mobile's 1700 MHz 3G) variants.
It is strange that Amazon is shipping Dec 4th, but Motorola isn't shipping the US variants until Dec 9th...

Amazon
They had a mixup with the listing, and they had a lot of ppl asking them what versions they had.
Fortunately they modified their listing on time. Now it shows all the versions available separately. I believe they added the phone as one option and then they would ship them randomly. So that would've meant ppl getting the US variant when they actually wanted the Global one.
I will be waiting for the early buyers and see how everything fares.

I'll let post back when I get mine. I ordered a 16GB US version.

I find it annoying that Motorola does not let you cancel your order (outside of one hour of purchasing on their website) for a device that doesn't ship for a few weeks (I pre-ordered two when the link when live on their site). I would rather cancel that order and pick it up from Amazon personally.

htcvividnoob said:
I find it annoying that Motorola does not let you cancel your order (outside of one hour of purchasing on their website) for a device that doesn't ship for a few weeks (I pre-ordered two when the link when live on their site). I would rather cancel that order and pick it up from Amazon personally.
Click to expand...
Click to collapse
How did you go about trying to cancel? I placed an order through Motorola last week and would like to cancel it and order one from Amazon.

creeve4 said:
How did you go about trying to cancel? I placed an order through Motorola last week and would like to cancel it and order one from Amazon.
Click to expand...
Click to collapse
I was unable to find a cancel option on their website, and spoke with a customer representative (before purchase) who told me cancellations must be done within one hour of purchase, even for preorders. There is a 14 day return window, but you must pay return shipping. If you are able to find a way to cancel let me know and I'll probably do the same.

cancel
I was told to call 866-289-6686 to cancel my order. I call them and it is the right number to cancel your order. I didn't cancel mine yet until my order from Amazon ships. let me know if it works for you. Wait time is about 15 minutes

Here is a transcript of my chat with Moto Care:
Reza: Hi, my name is Reza. How may I help you?
Christopher: Hello. I need to cancel order # ________.
Reza: I will be more than happy to assist you on this.
Christopher: Thank you
Reza: Is this about your Moto G phone, Christopher?
Christopher: Yes
Reza: I can see that it has been exported to our system already and cannot be edited or cancelled.
Christopher: Who do I need to speak with to get this order cancelled?
Reza: We suggest to call our Ecommerce Department for assistance. They are our dedicated department for Sales.
Reza: You can reach them at 866-289-6686 during Mondays thru Fridays from 8am-7pm CST.
Christopher: Thank you
Click to expand...
Click to collapse
I called the number provided and after talking with someone and being placed on hold for several minutes I was forwarded to the actual Ecommerce Department. I was on hold for about 20 minutes before speaking with someone within the Ecommerce Dept. They again placed me on hold for about 5 minutes. After checking the status of my order, I was told that it cannot be cancelled because it has already been sent to the warehouse for shipment?? They told me to "Reject the package" when it is delivered and when they receive it back I will be refunded...
I'll see how this goes and post my experience. It is unfortunate that Motorola does not have a better order cancellation system.

creeve4 said:
Here is a transcript of my chat with Moto Care:
I called the number provided and after talking with someone and being placed on hold for several minutes I was forwarded to the actual Ecommerce Department. I was on hold for about 20 minutes before speaking with someone within the Ecommerce Dept. They again placed me on hold for about 5 minutes. After checking the status of my order, I was told that it cannot be cancelled because it has already been sent to the warehouse for shipment?? They told me to "Reject the package" when it is delivered and when they receive it back I will be refunded...
I'll see how this goes and post my experience. It is unfortunate that Motorola does not have a better order cancellation system.
Click to expand...
Click to collapse
Yeah I did the same and they wouldn't let me cancel. Oh well, if I get the device by this week, then I guess the extra tax I spent on is worth it I suppose.

cancel
creeve4 said:
Here is a transcript of my chat with Moto Care:
I called the number provided and after talking with someone and being placed on hold for several minutes I was forwarded to the actual Ecommerce Department. I was on hold for about 20 minutes before speaking with someone within the Ecommerce Dept. They again placed me on hold for about 5 minutes. After checking the status of my order, I was told that it cannot be cancelled because it has already been sent to the warehouse for shipment?? They told me to "Reject the package" when it is delivered and when they receive it back I will be refunded...
I'll see how this goes and post my experience. It is unfortunate that Motorola does not have a better order cancellation system.
Click to expand...
Click to collapse
Suppose you are not home when it's delivered? The only way it could be rejected if a signature is required and I never signed for my other phone in the past. You would think they would make it easier, geeze,!

tonyguy2000 said:
Suppose you are not home when it's delivered? The only way it could be rejected if a signature is required and I never signed for my other phone in the past. You would think they would make it easier, geeze,!
Click to expand...
Click to collapse
If you are not home when it is delivered, you can take it to the nearest FedEx store and tell them that you were not home when it was delivered and that you wish to refuse delivery. They will then return it to Motorola.
Also, you can leave a note on your door stating that you are refusing delivery of the package; just print you name and the date on the note.

creeve4 said:
If you are not home when it is delivered, you can take it to the nearest FedEx store and tell them that you were not home when it was delivered and that you wish to refuse delivery. They will then return it to Motorola.
Also, you can leave a note on your door stating that you are refusing delivery of the package; just print you name and the date on the note.
Click to expand...
Click to collapse
Find it hard to believe it was already sent for shipment if it was the US version. When I talked to Motorola today, they still told me that my order was absolutely not shipping any sooner than the 9th. So I finally just canceled... I'll give Amazon a try. Worst case, I saved the money on tax and will have to wait a couple more days if Amazon has their shipping dates backwards as I think they might (though currently my order is still listed as shipping on the 4th). Worth it to go with the guaranteed customer service of Amazon in my opinion.
Sent from my Nexus 5 using Tapatalk

Amazon
tmeader said:
Find it hard to believe it was already sent for shipment if it was the US version. When I talked to Motorola today, they still told me that my order was absolutely not shipping any sooner than the 9th. So I finally just canceled... I'll give Amazon a try. Worst case, I saved the money on tax and will have to wait a couple more days if Amazon has their shipping dates backwards as I think they might (though currently my order is still listed as shipping on the 4th). Worth it to go with the guaranteed customer service of Amazon in my opinion.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Amazon is now showing December 11th when the US version will be available and the 4th for the Global. they had the ship dates reversed. Glad I couldn't cancel my order from Motorola. LOL

chlehqls said:
Yeah, if you are a T-Mobile user here in the states, this won't do you any good unless you live closely to one of the refarmed 1900 3G areas.
Click to expand...
Click to collapse
Can you explain it clearly so that a lame person like will get it , because of shipping time I have ordered Global GSM

MotoG said:
Can you explain it clearly so that a lame person like will get it , because of shipping time I have ordered Global GSM
Click to expand...
Click to collapse
If you have any plans to use this phone in the future with T-Mobile, it's highly recommended that you get the US version. It contains all of the wireless frequency bands required to get data on T-Mobile.
If you plan to use it only with AT&T in the US, and plan to use the same device when travelling abroad, then the Global version would work better for you as it is more compatible with carriers in other countries.

Tmobile Lost My G4!!! Or was it UPS!!!

Ordered it yesterday they shipped it overnight and I get a message today that UPS is trying to locate it. UPS and Tmobile are pointing fingers at each other. One company said they shipped it another one said they never picked up the package. Can You Guess Who Is Who? Took me 16 calls to tmobile for them to finally put in a lost item ticket and ship me another one over night. So now it'll be here on Monday!!! Maan I wanted to play with my new toy over the weekend. Good things come to those who wait I guess.:crying:

memtenn said:
Ordered it yesterday they shipped it overnight and I get a message today that UPS is trying to locate it. UPS and Tmobile are pointing fingers at each other. One company said they shipped it another one said they never picked up the package. Can You Guess Who Is Who? Took me 16 calls to tmobile for them to finally put in a lost item ticket and ship me another one over night. So now it'll be here on Monday!!! Maan I wanted to play with my new toy over the weekend. Good things come to those who wait I guess.:crying:
Click to expand...
Click to collapse
Last time this happened to me, TMO filed a ticket to just attempt to locate the phone... which took another two weeks.
SMH.

OP you might get lucky and end up with a free G4 when 2 will magically appear on Monday

Wow, I would have cried! Got mine ok.

shook187 said:
OP you might get lucky and end up with a free G4 when 2 will magically appear on Monday
Click to expand...
Click to collapse
If so, donate one to a Dev to work on root!
Sent from my S5 using your mom

Dennisg34 said:
If so, donate one to a Dev to work on root!
Sent from my S5 using your mom
Click to expand...
Click to collapse
Or just be honest and return one... But who does that really?!

20degrees said:
Or just be honest and return one... But who does that really?!
Click to expand...
Click to collapse
Companies screw US all the time, f*** them
Sent from my S5 using your mom

Dennisg34 said:
Companies screw US all the time, f*** them
Sent from my S5 using your mom
Click to expand...
Click to collapse
No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.
I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.

20degrees said:
No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.
I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.
Click to expand...
Click to collapse
Um no. I have Verizon, so believe me when I said f*** them. They DO screw you. Get off your high horse. I'm not a low life with innocent people.
Sent from my S5 using your mom

I got boned by vzw. I did po on 27th (before it offically opened in 28) and they messed up my order somehow. By the time the reached out to me to fix it - it was after 3pm so mine did not go out like everyone else's so mine will come 1 maybe 2 days late now. It took 1,5hrs & 3 people to fix the issue. Why? Because I ordered & paid full retail and that threw all of vzw into a loop they couldn't rectify.
I did eek a $25 credit out of them for all of the hassle. So I suppose that is some consolation - but I'd rather have the phone Monday given my schedule.

shook187 said:
OP you might get lucky and end up with a free G4 when 2 will magically appear on Monday
Click to expand...
Click to collapse
I know right. Lol

MicroMod777 said:
Wow, I would have cried! Got mine ok.
Click to expand...
Click to collapse
I almost did but my wife was with me.lol

20degrees said:
No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.
I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.
Click to expand...
Click to collapse
Now companies do get us alot but take forever to fix their mistakes but the last T-Mobile rep really took care of me credited me back the overnight shipping cost and even waived the 60 tax for the phone itself so yes if I end up getting two on Monday I will return one. She will be the one that saved them from me being devious if i do get two phones because the first 15 reps that I spoke to (and I do mean 15) lied and told me it was )a. On the truck for delivery or )b. It was same day shipping and delivery (I knew that was a lie). So they will screw you if you let them or don't catch them. Consistency with them is key I guess.

I got mine next day, but the package was cut open....phone was in and sealed so all is well...the return shipping bubble bag for my note edge for jump was missing tho

nonmindo said:
I got mine next day, but the package was cut open....phone was in and sealed so all is well...the return shipping bubble bag for my note edge for jump was missing tho
Click to expand...
Click to collapse
I didn't get a return bag either. I went to the local t-mobile store and they have me the bubble wrap and a new envelope

fryingpan0613 said:
I didn't get a return bag either. I went to the local t-mobile store and they have me the bubble wrap and a new envelope
Click to expand...
Click to collapse
I called customer care cause tge part in the instructions that said "failure to use enclosed bag may result in denial"... They said as long as the return label is used and phone well padded its ok, id suggest if anyone else has this issue and they use their own box to call CC and have them note on ur account

20degrees said:
No they don't. They sell products and services at a certain price. Don't want "screwed"? Don't buy said product or services.
I'm betting you're the type of person to find a wallet, remove cash, then return it or throw it back on the ground.
Click to expand...
Click to collapse
Right, like Verizon isn't screwing us when they took away our subsidized phones on unlimited data plans, which was one of the reasons we got that plan in the first place. Then you have other carriers that throttle data use after you sign up without being told about throttling. Believe me, carriers screw customers over all the time.
There is a huge difference between your two examples. T-Mobile likely has some sort of insurance for lost packages anyways.

geoff5093 said:
Right, like Verizon isn't screwing us when they took away our subsidized phones on unlimited data plans, which was one of the reasons we got that plan in the first place. Then you have other carriers that throttle data use after you sign up without being told about throttling. Believe me, carriers screw customers over all the time.
There is a huge difference between your two examples. T-Mobile likely has some sort of insurance for lost packages anyways.
Click to expand...
Click to collapse
I worked for Verizon as tech for 4 years and can tell you first hand they are greedy bastards. Their top management is rude and arrogant always competing for #1 positions at the cost of their employees and customers. I saw people get fired every month for bs stuff.
Also all they care is about the high earning customer who can pay that $500 a month cell bill and want to squeeze every last penny out of them. Sadly they do and get away with it and lock them in for 2 year contracts.

memtenn said:
Ordered it yesterday they shipped it overnight and I get a message today that UPS is trying to locate it. UPS and Tmobile are pointing fingers at each other. One company said they shipped it another one said they never picked up the package. Can You Guess Who Is Who? Took me 16 calls to tmobile for them to finally put in a lost item ticket and ship me another one over night. So now it'll be here on Monday!!! Maan I wanted to play with my new toy over the weekend. Good things come to those who wait I guess.:crying:
Click to expand...
Click to collapse
Everytime I order something like my g4 as I'm tracking the phone through ups I always fear that the phone will get lost or just not show up.... But it did. Wooo hooo. I took it up to BestBuy and some phone Stores to try to get a case for it. they're looking at me like WTF we ain't even got that phone yet how the hell if you get it.