Hello!
Got email that my HD2 was shipped to me today, yay!
However, I did not get DHL tracking which I should get I think(it's not on the order tracking page too.
Did you get tracking (dhl) when ordering from Expansys?
tomksoft said:
Hello!
Got email that my HD2 was shipped to me today, yay!
However, I did not get DHL tracking which I should get I think(it's not on the order tracking page too.
Did you get tracking (dhl) when ordering from Expansys?
Click to expand...
Click to collapse
I'm in the same situation as you: HD2 shipped today by expansys (DHL) but no tracking...
So pi**ed off, had mine on order since the 7th Oct, only to get an email this morning saying my card had been rejected, despite Barclays saying they hadn't bared it. By the time it was sorted Expansys was out of stock!!! Someone out there has got lucky today. Any ideas how long before they have more stock?
My friend had the same situation - card rejected.
He called them today, cancelled the cc order. I told him to pay via PayPal(so his card was charged anyway) and they have accpeted it. He got it shipped out the same day(today).
But he did not get tracking.
I have contacted support and I have been told that my tracking is my order number and I will see what happens with the package on the order tracking page as soon as Expansys gets data from DHL.
One thing remains strange for me - why the hell they do not want to give us the tracking number?
Normally, AFAIK, from what I have seen in the past the tracking numbers appear in the on-line Expansys record of the transaction which you can access via the My Account link towards the evening of the shipping date.
YMMV...
I hope so, just sitting and refreshing all the time...
Their servers will suffer a lot if they do not give the tracking numbers to people
You have to wait till the tracking number is scanned for the 1st time, then it will appear on the expansys order page.
I'm still waiting for my tracking number aswell.
Well, I rather hope that my package is being loaded on a plane to Poland, not "scanned for the first time".
Received tracking number from expansys. It's marked as shipped since 11/11. But, it's dispatched from DataSelect and picked up by DHL at 1735hrs GMT today.
Did you get it in an email or on the order tracking page?
I got. dhl tracking in order tracking page and also in invoice which one send via email me .
Strange, I did not get an invoice at all...
First got "order confirmation" email, when they did not even have it at stock. Now, I got "shipping confirmation" email, but with no tracking. On the order tracking page, it only says "Sent email - eXpansys - Order shipped XXXX-1B18-XXXX -" (but that's only order number, not tracking).
Anyone know what DHL service do they use? Is it DHL Worldwide Express or something else?
GOT TRACKING. A DHL button showed up at the bottom of order tracking page. Mine is coming from Marseille.
Si_Ed_Spear said:
So pi**ed off, had mine on order since the 7th Oct, only to get an email this morning saying my card had been rejected, despite Barclays saying they hadn't bared it. By the time it was sorted Expansys was out of stock!!! Someone out there has got lucky today. Any ideas how long before they have more stock?
Click to expand...
Click to collapse
Mine right now says Estimated 3 days.
I'm a little pissed off that they say they have 100+ in stock at the time I order and now I have to wait. I find the Estimated 3 days to be a completely BS status as well. Like they really are going to get that much more HD2's in a couple days later...on a weekend?
If it doesn't ship around that time I'm canceling my order with those liars.
Mine was saying 8 days yesterday, now it's already shipped. Just contact them, call them, attack them and get what you want
Mine was showing 5 days for a while. Then in stock.
Next day (Last night at 6pm perth time) it was shipped.
I think all the stock went to backorders.
I have three updates. Email from Expansys, one from DHL and the order page updates with the DHL link.
Currently my phone is in a plane between London and Perth.
Would be cool if I get it today
I have my DHL tracking number, it left Marseille a few hours ago, went to Leipzig and is now in Brussels where it has to be delivered!
Got a mail with a link to the expansys order process site. on that site was a link to the dhl track including the number. Delivery was superfast, Marseille to Germany 1 straight day.
Had preordered mine so it went out with the first batch. When I did a refresh of the product page during lunch after receiving the shipment notification in the morning, it said 50 on stock. A few hours later it was back to estimated time in stock Nov. 12th.
You will find the link at the bottom of the page, there is no tracking number, however clicking on DHL logo will take you directly to your order(tracked).
tomksoft said:
Mine was saying 8 days yesterday, now it's already shipped. Just contact them, call them, attack them and get what you want
Click to expand...
Click to collapse
mine was saying 15 days yesterday and today it was shipped
expansys are awful
I ordered mine when in stock, then estimated shipping time went from 1 day, to 2 days, and now its estimated 5 days whilst HD2 product page says 1 day availability..
Related
HI there,
Anyone know how to complain the poor service on buying "Nexus One" thr. online web site?
I place my order on 6th and until 8th to confirm my payment and accept order. (in 2010's using credit card payment still need such leading time) Now today is 11th, but still no information for shipment...
Are they really busy? or lack of ppl to work or out of stock?
It is unbeliveable to google
I just ordered mine this morning. I really hope it doesn't take that long to ship, seeing as how they are shipping out of Indianapolis which is only 2 hours from me.
yes, it is crazy.... no customer service to handle issue properly.
it just using standard email reply and repeat the same msg, we are working on this and wait 1-3 days after confirmed payment..
I tried many online purchase from US / EU and don't see this problem nowadays. My guess is they don't have enough ppl to handle order so take extra 1 day to process my payments. How come such a big company starting a new project (to sell phone directly) without any senses.
I ordered at 6:15PM EST on Friday, had a receipt a few minutes later and a shipment confirmation later that evening. It's on a truck for delivery this morning. Pretty quick process for me, but I know that sometimes international orders can add a day or so to the process. I've experienced this when ordering phones from overseas in the past.
bugsy said:
I ordered at 6:15PM EST on Friday, had a receipt a few minutes later and a shipment confirmation later that evening. It's on a truck for delivery this morning. Pretty quick process for me, but I know that sometimes international orders can add a day or so to the process. I've experienced this when ordering phones from overseas in the past.
Click to expand...
Click to collapse
Im hoping it gets to me today honestly with me being so close. Id like to grab mine from the sorting facility as it probably won't make a truck. =) I cant wait!
The issue isn't the extra day international orders take to be delivered but the fact that some orders haven't been processed yet. I ordered on 7th, then phoned bank on Friday morning to check there weren't any issues (there weren't, payment was authorised) but still my order remains at 'Not yet shipped' and the support from google is pathetic. I wouldn't mind if google actually processed their orders in order!
Hitorii said:
I just ordered mine this morning. I really hope it doesn't take that long to ship, seeing as how they are shipping out of Indianapolis which is only 2 hours from me.
Click to expand...
Click to collapse
Do yourself a favor and call your credit card company and let them know to expect a charge for whatever the total cost was. That way, they won't slow you down. That's what happened to me. I just happened to call my cc company, and then all of a sudden the next day it was processed and shipped after a 2 day delay. Google never even sent me a status update to let me know anything was holding me up.
uansari1 said:
Do yourself a favor and call your credit card company and let them know to expect a charge for whatever the total cost was. That way, they won't slow you down. That's what happened to me. I just happened to call my cc company, and then all of a sudden the next day it was processed and shipped after a 2 day delay. Google never even sent me a status update to let me know anything was holding me up.
Click to expand...
Click to collapse
I used my debit card and it's already been charged the full amount, so no issues there I think. Its not odd for me to blow several hundreds of dollars on a single purchase lately.. hahaha. All is well, just constantly refreshing waiting for a tracking number. =)
I had a similar experience as bugsy. I ordered mine Jan 5th at 11:30am MST, receipt 20 minutes later, and less than 12 hours later, an email that said the phone had shipped. They attempted delivery at 9:30am the next morning. That's insanely fast, and I don't live anywhere near their sorting facility
SpyderMS said:
I had a similar experience as bugsy. I ordered mine Jan 5th at 11:30am MST, receipt 20 minutes later, and less than 12 hours later, an email that said the phone had shipped. They attempted delivery at 9:30am the next morning. That's insanely fast, and I don't live anywhere near their sorting facility
Click to expand...
Click to collapse
I got my receipt in like 20 secs =) and the webstore thing currently says
#Google Phone Webstore received your order.
What other steps are their in this process...
*currently smashing F5 on the page waiting for shipment*
Hitorii said:
I got my receipt in like 20 secs =) and the webstore thing currently says
#Google Phone Webstore received your order.
What other steps are their in this process...
*currently smashing F5 on the page waiting for shipment*
Click to expand...
Click to collapse
Wait, twiddle thumbs, punch hole in wall, pull out hair, more waiting, very little sleep, and then more waiting, and then... it arrives
SpyderMS said:
Wait, twiddle thumbs, punch hole in wall, pull out hair, more waiting, very little sleep, and then more waiting, and then... it arrives
Click to expand...
Click to collapse
Hahaha, its like you know me already =)
IIITITTT SHHHHHHIIIIIIIIIPPPPPPPPPPPPPPPPPPPPPPPPEEEEEEEEEEDDDDDDDDDDDDDDD
I ordered mine on the 7th in the morning with a debit card. Payment was processed immediately and I got my receipt right away. My order status is still at the "Google Phone Webstore has received your order."
Two emails to them have yielded no replies and my bank acknowledges everything is fine. Kind of frustrating. I hope they ship it out soon... getting a little impatient.
I ordered mind 5:50pm EST on the 6th (Thur), it was shipped 7am on the 7th (Fri), but held hostage by fedex until this morning (it was here, but they didn't think it was priority to unload it from the crate Sat since they didn't have to deliver until Monday).
bofslime said:
I ordered mind 5:50pm EST on the 6th (Thur), it was shipped 7am on the 7th (Fri), but held hostage by fedex until this morning (it was here, but they didn't think it was priority to unload it from the crate Sat since they didn't have to deliver until Monday).
Click to expand...
Click to collapse
Strange, I ordered mine on Thursday too but mine shows up as the 7th ;-)
Sorry if this has been asked but the fedex website and the google ordering site did not seem to speak the same language.
I was wondering if anyone ordered their phone and had it delivered to their home on a saturday and what time? I ask because I really want to order this as soon as I get paid friday morning but pending on when it gets delivered (including time) I may have to have it send to my office so I'd not get it til tuesday.
Thanks!
nope, no deliveries on saturdays. I was extremely disappointed also.
you CAN get Saturday delivery, but you have to pay for it up front.
not for me
I don't know if it's regional or not, but Sat delivery was not available for me. (It was a long weekend...)
FedEx Home does do fre Sat delivery, however, Google is shipping FedEx (express). I think Sat delivery is $15 extra, at least thats what the FedEx lady told me when I asked why they couldn't get me my package at the fedex office at 4pm on this last Sat. (it was still in the crate from the flight).
Looks like I'll be waiting till Tuesday.. Oh well, my G1 will have to suffice till then..
I ordered mine yesterday morning and the status hasn't changed. I didn't see anything that said there would be a delay also. How long do they normally take to ship?
Recon0212 said:
I ordered mine yesterday morning and the status hasn't changed. I didn't see anything that said there would be a delay also. How long do they normally take to ship?
Click to expand...
Click to collapse
If you ordered the 32gb it says "ships in 1-2 weeks"
Watcher64 said:
If you ordered the 32gb it says "ships in 1-2 weeks"
Click to expand...
Click to collapse
I ordered the 16gb. Sorry should of said that haha.
2 days processing, 2 days shipping. I didn't get my shipping notification until the day it was going to arrive so don't freak out if you don't get it the third day.
I ordered a 16GB on 23rd and still have not got any shipping mail. Today is the 3rd Business day and maybe I should get a shipping email in a day or two.
vpraveenis said:
I ordered a 16GB on 23rd and still have not got any shipping mail. Today is the 3rd Business day and maybe I should get a shipping email in a day or two.
Click to expand...
Click to collapse
Ordered mine on the 24th, still not received my shipping notification
purchased a nexus 7 on the 21st, had a shipping notification on the 22nd, was in my hands on the 23rd...
cmoooon google
It sounds like I got lucky. I ordered the 16gb version at 1 AM Friday the 23rd, got the tracking number later that morning, and it arrived on Monday.
I ordered mine on the 23rd and have not gotten my confirmation email. I called today to make sure everything was OK and they said my order was still processing.
sent from my blue police box flying through time!!!
I ordered on a Saturday, it shipped in the evening on the following Monday, and arrived Tuesday (the next day). I'd say this was quicker then average times though.
bioorganic said:
It sounds like I got lucky. I ordered the 16gb version at 1 AM Friday the 23rd, got the tracking number later that morning, and it arrived on Monday.
Click to expand...
Click to collapse
I ordered mine at 6:30pm on the 23rd and I still have yet to receive a tracking....I'm so jealous of you right now.
I just got off the phone with Google and they said that the problem is that the nexus 4 orders are backing up the he us 10 orders!! I was told my order has been approved and should ship within the next day or so. I originally ordered on the 23rd.
sent from my blue police box flying through time!!!
hi,
what number are you contacting Google on? I can't seem to get through on that Ireland number they give in the email. Just comes back as number not in use!
Sent from my GT-I9300 using Tapatalk 2
Item : 1x Nexus 10 32GB
Order : Saturday 24/11
Shipping : 2 days (New York)
Delay : 2-3 week
no delivery confirmation message.
duke_stix said:
hi,
what number are you contacting google on? I can't seem to get through on that ireland number they give in the email. Just comes back as number not in use!
Sent from my gt-i9300 using tapatalk 2
Click to expand...
Click to collapse
855-836-3987
I ordered mine on 11/26 and the order posted to play as the 27th, I assume because it was 5:30pm on the 26th when it was "received" (according to the invoice) in CA and that's after business hours. I still haven't received a shipping notice.
I spoke to a Google Play Rep about it to make sure it processed correctly. I wanted to be sure there wasn't any trouble in the transaction since I recently had Identity theft issues.
He told me that it had charged my card successfully and was in processing and would most likely be Friday before it shipped and I would get it Monday at the earliest but probably later and that if I hadn't received it by Friday of next week to call them back.
So that "Delivered in 3-5 business days" Google play posts in the fine print is a not so reliable way of saying it'll be 3-5 before we mail it, Maybe.
I ordered my nexus 10 16gb on Thursday November 22, 2012 and have been getting the run around every time I call them or email them. Their customer service reps keep telling me it will send the shipping info email the same day I keep calling them. What a lie! Anyways after numerous calls and emails they finally sent me an email with some information of use. Hope this will help anyone wondering what is happening with their orders. This is what it says:
Hello *******,
Thank you for your reply.
*******, I do understand the eagerness you have to own the Nexus device. I wish I could have assisted you by giving the shipping details.
It normally takes 3-5 business days for the orders to be delivered. However, due to overwhelming demand, we sold out the Nexus devices extremely quickly. I have reviewed your account, and see that your order is still in processing state and has not yet shipped. Therefore, I am unable to give you an update on the estimated shipping date. Google is working as diligently as possible on this.
Can you believe this? The nexus 10 16gb is still up on the play store with the same "delivered in 3-5 business days". Will the nexus 10 get to my door by the end of the 5 business days? Probably not. How could they allow this to happen? To have the Nexus 10 device available on the store but only tell me almost a week after I order, for it to be sold out? It sounds like they're just lieing to me because didn't people say that they ordered after my date and have received the device? This is completely ridiculous. Hopefully this gives anyone else insight on the status of google's customer service. I might reconsider buying a google device just because of this horrible service.
Same problem!!
I placed my order from New York on Monday Morning 11/26/12 everything went through i even called to make sure and i have not even gotten a process completion email with a tracking number yet if i dont get anything by friday im calling them and demanding them to send it overnight at no extra charge....its all about the customer my friends! even though I am upset they dont sell the Nexus 10 in stores and have to go trough this whole process...I can say I am really excited to receive my new toy!!
---------- Post added at 03:47 PM ---------- Previous post was at 03:40 PM ----------
blufuzion said:
I ordered my nexus 10 16gb on Thursday November 22, 2012 and have been getting the run around every time I call them or email them. Their customer service reps keep telling me it will send the shipping info email the same day I keep calling them. What a lie! Anyways after numerous calls and emails they finally sent me an email with some information of use. Hope this will help anyone wondering what is happening with their orders. This is what it says:
Hello *******,
Thank you for your reply.
*******, I do understand the eagerness you have to own the Nexus device. I wish I could have assisted you by giving the shipping details.
It normally takes 3-5 business days for the orders to be delivered. However, due to overwhelming demand, we sold out the Nexus devices extremely quickly. I have reviewed your account, and see that your order is still in processing state and has not yet shipped. Therefore, I am unable to give you an update on the estimated shipping date. Google is working as diligently as possible on this.
Can you believe this? The nexus 10 16gb is still up on the play store with the same "delivered in 3-5 business days". Will the nexus 10 get to my door by the end of the 5 business days? Probably not. How could they allow this to happen? To have the Nexus 10 device available on the store but only tell me almost a week after I order, for it to be sold out? It sounds like they're just lieing to me because didn't people say that they ordered after my date and have received the device? This is completely ridiculous. Hopefully this gives anyone else insight on the status of google's customer service. I might reconsider buying a google device just because of this horrible service.
Click to expand...
Click to collapse
the wait is very agrivating Im waiting for mine as well, and can you beleive they dont let you cancel your order...i ordered 2 by accident ( the other order got declined since i didnt have enough funds for both) but they cant cancel....i think this will be the last time i buy an item off the Google play store
Alright... so I feel a bit guilty about my initial bitterness towards Google Play.
I received my Shipping notification at 1:05 pm today. When I got the email and checked the tracking number, It was already in the Nashville hub and will be out for delivery tomorrow.
I wish all you guys still waiting the best of luck with your orders.
ShaolinRaiden said:
Alright... so I feel a bit guilty about my initial bitterness towards Google Play.
I received my Shipping notification at 1:05 pm today. When I got the email and checked the tracking number, It was already in the Nashville hub and will be out for delivery tomorrow.
I wish all you guys still waiting the best of luck with your orders.
Click to expand...
Click to collapse
What date did you order it??
sent from my blue police box flying through time!!!
ShaolinRaiden said:
Alright... so I feel a bit guilty about my initial bitterness towards Google Play.
I received my Shipping notification at 1:05 pm today. When I got the email and checked the tracking number, It was already in the Nashville hub and will be out for delivery tomorrow.
I wish all you guys still waiting the best of luck with your orders.
Click to expand...
Click to collapse
Wow this is totally unfair if you ordered it on the 26th and I ordered on the 22nd. Completely upset with Google now. I still have no delivery confirmation email. Congratulations on getting your nexus 10 btw.
Hey,
I was wondering if anyone who ordered their V20 from T-Mobile yesterday were charged already, or received a tracking number?
I ordered mine yesterday at about 9AM EST.
slayerh4x said:
Hey,
I was wondering if anyone who ordered their V20 from T-Mobile yesterday were charged already, or received a tracking number?
I ordered mine yesterday at about 9AM EST.
Click to expand...
Click to collapse
I preordered yesterday at 2PM and got the tracking number today at 7 AM. :good: But im not in a hurry since i still have a couple of devices with me 2X lg 3, and 1x galaxy s4. According to them, my phone should be arriving between the 24th and 28th
I pre ordered day before yesterday (at local store), and still no tracking number.
Edit:
Just checked on it and it says back ordered and won't ship until between 11/10 and 12/1.
WTH?
I preordered 18th, recieved tracking number (UPS, only prepared for shipping) on the 19th,
It will ship out today most likely, and it is 3-day shipping
Ordered about 9am onthe 17th. Status went to shipping by the afternoon and received the phone on the 18th.
I was. says shipped too...
I ordered on the 17th and received phone on the 18th.
Ordered Monday morning. Just got a tracking number. Finally. Won't have it until Monday, a full week after I ordered.
CHH2 said:
Ordered Monday morning. Just got a tracking number. Finally. Won't have it until Monday, a full week after I ordered.
Click to expand...
Click to collapse
just checked my tracking number, and it says UPS is ready to ship lol
hasnt shipped yet. f-cking t-mobile lol
Pre-ordered on the 17th @ T-Mobile Store.
Processed for shipping on the 18th via UPS Ground 3 Day.
Received email stating early delivery for today (20th).
Still waiting "patiently" for its delivery.
So frustrating seeing people order after me and get it shipped... lol
I ordered Monday. It's being delivered as we speak.
Okay now is definitive. Ups set the date to delivery :10/24/16 .quicker than i thought. Well. I rather d
For it to arrive on 28th at the same as the super heavy duty cover i bought arrives.
Are you guys having to check the order status page or are you getting emails/texts with this shipping or charge info?
slayerh4x said:
Are you guys having to check the order status page or are you getting emails/texts with this shipping or charge info?
Click to expand...
Click to collapse
I have mine in hand from T-Mobile. Ordered on the 17th at 6 am. T-Mobile is really behind in sending text and email updates so check the order status page for updates. For example, I had my phone in hand and T-mobile then sent me the text to let me know it had shipped. The delivery text came the next day after I had the phone for 24 hours...
Ordered on 18th delivered today ?
Sent from my SM-N930T using XDA-Developers mobile app
I ordered mine on the 18th, and it's out for delivery today. UPS always comes between 6:30 pm and 7:00 pm here for me.
Ordered mine 10/17/2016 at about 7 p.m.
Arrived today 10/20/2016 around 1 p.m.
Oh and btw, like other promotions the B&O headphones do not come in the package. You won't be able to apply for the promo online or in the store until 10/28/2016
StaticMoot said:
I have mine in hand from T-Mobile. Ordered on the 17th at 6 am. T-Mobile is really behind in sending text and email updates so check the order status page for updates. For example, I had my phone in hand and T-mobile then sent me the text to let me know it had shipped. The delivery text came the next day after I had the phone for 24 hours...
Click to expand...
Click to collapse
Good to know. The order status page cant even find my order yet, no email or text with any updates. :crying:
So, I'm trying to be optimistic here, did anyone notice that their status had been backordered only to have it ship out anyways? :fingers-crossed:
So pre-orders went live for VZW on Friday. The forms says "out of stock until March 30th". So hopefully they will ship to arrive on that date.
Fingers crossed.
I ordered 2 of them for my business account on Friday, and the rep said that they would ship early and arrive on or before 3-30-17.
Charge processed by Verizon this evening so I imagine it will ship today, tomorrow latest. I'll advise once I see a confirmation on the shipping.
MrRadioActive said:
Charge processed by Verizon this evening so I imagine it will ship today, tomorrow latest. I'll advise once I see a confirmation on the shipping.
Click to expand...
Click to collapse
Yes, same thing here. No shipment info yet.
I have a UPS tracking on my pre-order now.
ancalagon72 said:
I have a UPS tracking on my pre-order now.
Click to expand...
Click to collapse
Did you get it via email? Did they do one-day or two-day shipping?
I used the link from my order confirmation email - it just updated but still not sure on shipping speed... It says UPS Ground 1
Same. UPS Ground 1. I just checked my order online, no email.
I don't have a link on my order receipt, but when I clicked around on the VZW site I finally found something that said my order was sent to warehouse for shipment. No other info as yet...
That usually means it's ready to ship awaiting pickup by the carrier. UPS will probably update the shipping details tonight once they have it in their possession.
My page finally updated with Shipper and tracking. The page says 1Z4 is the shipper and the tracking number won't work for USPS, UPS, or FedEx. But my guess is that it is all just been entered and will get "fixed" when it actually gets picked by UPS.
I got the tracking number my phone should here tomorrow.
Damn I just ordered mine this morning from my online business account portal. Looks like I'll be late to this party then
Mine shipped today via FedEx. Delivery is for tomorrow AM, but I'm an Enterprise customer...I get all the phones, and they always ship to me a day or 2 before they release in stores. Gotta love that.
I wish Sprint would follow and release early.
Sent from my SM-G935P using Tapatalk
DietDoubleDew said:
Damn I just ordered mine this morning from my online business account portal. Looks like I'll be late to this party then
Click to expand...
Click to collapse
Make sure you sign all the documents if you doing payment Installments as they may forget to send it to you. It happened to me but I act quickly
Mine is in transit!! Has not updated a delivery time, but coming from Chester PA via UPS Ground to VA, which is one day shipping time!
Received FedEx tracking number. Arriving 3/29 by 10:30a. Business enterprise customer. Seems I get devices a day or two early. Note 7 and Pixel XL came early.
skinnytoo2 said:
Received FedEx tracking number. Arriving 3/29 by 10:30a. Business enterprise customer. Seems I get devices a day or two early. Note 7 and Pixel XL came early.
Click to expand...
Click to collapse
I'm a business enterprise customer too but I only preordered the G6 at 9am CST this morning. I don't have any other updates and my order status link in the confirmation email always gives me an error message. Not good news ? oh well
Sitting at UPS in my town waiting for Verizon to "upload" something to UPS so they can deliver it, according to UPS. No early pickup either so it looks like Verizon is going to hold off on letting these be delivered until 3/30. Of course they are, that's what Verizon does