Anyone else having an issue with their headphones.
The other day my headphones stopped staying put in the headphone jack.
I press in the connector as usual but it just loosely slides out.
Have tried multiple headphones all with the same issue.
Thinking of contacting Yota, any other suggestions?
Ta
I would contact Yota directly and try to get it repaired under warranty. Any homebrew method of "fixing" the port will probably make it look that it was broken on purpose, thus voiding the warranty.
Jeopardy said:
I would contact Yota directly and try to get it repaired under warranty. Any homebrew method of "fixing" the port will probably make it look that it was broken on purpose, thus voiding the warranty.
Click to expand...
Click to collapse
+1
Errrrrr bit worried as can't get hold of Yota.... but anyway used a pin to try and see what was stopping it...
....Turned out al load of fluff had got in there... Doh!!
Working a like a dream.
Not happy about Yotas response though!??
Related
I have a strange issue. I can not hear anything out of the normal phone ear piece. The only way to hear a call is with the headset or the speaker phone. When i turn up the volume all the way it beeps out the ear piece and i can hear my phone call in the background. As soon as the beep stops I can no longer hear the phone call. I have tried wiggling the headset to see if it makes a difference, and it did not.
As a side note, when i got this thing, it is a T-mobile compact with an I-mate ROM load...i didnt do this, the guy i bought it from did.
Does anyone know how to fix this, or has anyone else encountered this issue before?
You got a lemon. Send it back.
I cant send it back. Anyone else have any ideas on how to fix this?
Jason
Problem is; there's a little switch in your headphone socket, when you plug your headset it turns off the internal sound, and when u unplug it should normally turn on the internal sound. But if the switch is locked, jam does not recognize that u unplug your headphone.
My solution is, plug-unplug your headset's plug (or something thinner) several times in different angles carefully to your socket while your jam is playing something. Till u hear the sound.
Mine is ok now. And I don't use any 3. party plug adaptors anymore.
http://forum.xda-developers.com/viewtopic.php?t=16589
There is an issue with some XDA where the headphone socket jams after using the headset, insertion/removal/insertion or jiggling of something in the socket often frees it, or maybe a squirt of switch lubricant.
http://forum.xda-developers.com/viewtopic.php?t=16405
27 said:
or maybe a squirt of switch lubricant.
Click to expand...
Click to collapse
DON'T DO THIS. Switch lubricant is oil based and because it's very fine and sprayed under pressure, it gets onto every nook and cranny. If it gets under your screen it will ruin it.
Jason Gamage said:
I cant send it back. Anyone else have any ideas on how to fix this?
Jason
Click to expand...
Click to collapse
I don't see how you cannot send it back, unless it is stolen.
See if the guy you bought it from will do a refund. If not, try and find out where he bought it from in (e.g. nowicom or mobilejoker in Germany?), and get proof of purchase if possible. Email the original supplier with the serial number and ask if they can do a warranty repair or replacement.
T-Mobile now do the MDA Compact in the UK. Contact T-Mobile customer services and see if they will repair it. You will need to reflash it with T-Mobile ROM before you send it to them.
If no joy, try HTC themselves, who make the device. You can check your serial number and log a ticket on http://www.htceurope.com.
At the end of the day it's still covered by the manufacturer's warranty, so there's no reason why you shouldn't be able to get it fixed. Let us know how you get on.
Anonymous said:
27 said:
or maybe a squirt of switch lubricant.
Click to expand...
Click to collapse
DON'T DO THIS. Switch lubricant is oil based and because it's very fine and sprayed under pressure, it gets onto every nook and cranny. If it gets under your screen it will ruin it.
Click to expand...
Click to collapse
... and squirting your device full of lubricant will almost certainly invalidate your warranty.
Ineedtoys said:
Anonymous said:
27 said:
or maybe a squirt of switch lubricant.
Click to expand...
Click to collapse
DON'T DO THIS. Switch lubricant is oil based and because it's very fine and sprayed under pressure, it gets onto every nook and cranny. If it gets under your screen it will ruin it.
Click to expand...
Click to collapse
... and squirting your device full of lubricant will almost certainly invalidate your warranty.
Click to expand...
Click to collapse
:mrgreen: :mrgreen: :mrgreen:
Those aren't my words, they are from the threads I posted links to.
Maybe I should've quoted rather than copied.
27 said:
Ineedtoys said:
Anonymous said:
27 said:
or maybe a squirt of switch lubricant.
Click to expand...
Click to collapse
DON'T DO THIS. Switch lubricant is oil based and because it's very fine and sprayed under pressure, it gets onto every nook and cranny. If it gets under your screen it will ruin it.
Click to expand...
Click to collapse
... and squirting your device full of lubricant will almost certainly invalidate your warranty.
Click to expand...
Click to collapse
:mrgreen: :mrgreen: :mrgreen:
Those aren't my words, they are from the threads I posted links to.
Maybe I should've quoted rather than copied.
Click to expand...
Click to collapse
I know. Doesn;t change the fact that it's really bad advice.
I bought it from a guy on ebay. He is asking me to send it back to him so he can get it fixed. I tried plugging and unplugging the headset but that didnt work. I will see if he can tell me where he got it from and see about getting it fixed.
Thanks,
Jason
Next questions, where can i get a t-mobile rom so i can get this fixed?
Jason
cruisin-thru said:
It isnt something that can be fixed by rom upgrade, it appears to be a hardware fault on the headphone socket, this can normally be freed off with a bit of patience, reference the spraying of switchgear spray, I have used this solution and it works to free off jammed switches and relays etc, obviously you do not drown the thing in the spray, you could spray the end of the plug and insert that and hope it will penetrate it also.
Click to expand...
Click to collapse
cruisin-thru - you miss the point.
If you send an MDA Compact to T-Mobile with an "unauthorised" ROM, they are perfectly within their rights to refuse to honour the warranty by saying that it has been tampered with and mis-used.
Similarly, traces of oil inside the unit could be classed as being outside "normal use" or the result of an unauthorised repair attempt. These are standard exclusion terms of any warranty.
Whilst switch cleaner may be suitable for large electro-mechanical switches and relays, it is *not* suitable for delicate micro-electronics like the MDA. Switch cleaner spray is designed to penetrate *everyhere* it can in the most inaccessible places - so you cannot just hope it won't get where it shouldn't. Not only is there a risk of it contaminating the screen or touch membrane, it can also permanently damage buttons and keys within the unit that commonly use conductive rubber or capacitance membranes instead of old-school "contacts".
Neither is it likely that the headphone socket would be jammed with dirt, grease, carbon or oxidation, like you would find on a old relay, when the device cannot be more than a few months old. It's not an old car! The headphone contacts are probably gold plated - but only to a few microns. Putting oil in there will damage this coating and simply as as a dirt magnet, leading to even quicker failure.
Jason's MDA is still under the manufacturer's warranty. Why risk that being refused by attempting a botched repair?
Jason Gamage said:
Next questions, where can i get a t-mobile rom so i can get this fixed?
Jason
Click to expand...
Click to collapse
There are several threads on this forum pointing to the right places. Might be easier to let the guy who sold you it put it right though, as it is a fairly involved process and you could end up with a paper weight!
Or send it to T-Mobile or HTC and hope that they don't notice, or object to, the ROM.
I had this EXACT problem with my MDA compact a few months ago, but it went away after 2 days. Very strange. Try taking your SIM card out and putting it back in. Also try bringing the volume up and down.
Same problem
Just thought i'd share:
I had the thing for 2 days, then discovered the same 'no sound thru earpiece problem'. Offcourse they wouldnt swap the thing here... and now its been gone for 3 weeks...
apparently they ARE gonna swap the insides of the phone.... Go figure... they could have spared themselves the trouble by just giving me a new one right away...
My dear Wizard has broken. Again. In fact this would be the 5th time. But my supplier, 02, is breathing a breath of relief as I've just moved out of warranty and can't get it replaced again (ironically, the last send-in for repair was two weeks ago, which was in the warranty period.)
Anyway, the problem is this. The headset jack is borked. When headphones are plugged in, all the sound is horribly distorted - it sounds like I'm underwater. This is particularly pronounced for the speech part of the spectrum, leaving my music without lyrics!
This affects all headphones I use with it and isn't software as the speaker works fine. If I apply pressure to the jack pushing it up towards the screen, it can be made to sound ok. So I would guess it's a bad contact or some grime etc that's preventing a good electrical contact (the sound does feel like it's being put through a capacitance filter).
Any ideas how I can make it work again? If not, I'll have to go buy a bluetooth headset, but I'm a little skint right now..
No solution from me, but this might help. You can try checking with O2 regarding your current warranty as you have your phone just fixed 2 weeks ago. Some company will automatically renew the warranty period if the device is being fixed under warranty.
Good idea - but when I called up I asked about this to no avail. Turns out they don't provide a warranty on repair models. Arg.
you could try fixing it yourself, google for 'wizard service manual' there is a copy on another forum which you will have to register for, i don't know if there is one on this site
It might just come to that. I might just try blagging a repair - it seems a little out of order that they won't repair a defective phone they sent me somehow. Besides, if I have a phone that works, I can make calls and generate them revenue! But... if that fails, out come the screwdrivers.
Actually, the symptoms suggest to me that it's not broken per se, but rather dirty or similar. The distortion sounds like a capacitor which suggests the jack is being obstructed very close to the contact. Perhaps it needs a clean of a sort...
S*it the bed?
My phone has the same problem. But, i don't think an american carrier would be as understanding as a english carrier about modification, so you might have to do what i am going to do
1. Bribe someone at the T-Mobile store.
2. Bribe My Cousin at the Cingular Store
3. Check E-Bay for a cheep parts phone or a dummy who has a bad description for a phone.
Hi. Got the issue for last 2 weeks - nobody can hear me, than holding pda as a normal phone, only than speaking directly to microphone, holding it in front of the mouth.
Tried lots of builds, but it doesn't seem to help anyways. Maybe there are some progs to help? Or the only way is service?
If you've tried a few ROMs and it didn't help, my guess would be hardware fault. Did you drop it before this problem? It could be as simple as a connection came loose.
If its still in warranty (doubtful) then take it in for a warranty service otherwise you may need to pull it apart yourself... To send in for repairs could cost you $$$... Do a search for the "HTC service manual Hermes". This will get you the instructions you need to pull apart.
Cheers...
it seems to fall down a bit)) and got no warranty)
to pull apart and to "check or missing rubber"?
My Hermes doesn't do any sound until I connect headphones.
Is there any way to find out where's the problem?
pajousek said:
My Hermes doesn't do any sound until I connect headphones.
Is there any way to find out where's the problem?
Click to expand...
Click to collapse
Hi
There are lots of threads dealing with thisproblem.
The first thing to do is ruleout a software fault. Do a hard reset. (use a full backup program like SPB backup first if you want to avoid losing all your installations and settings).
If the problem remains then you may have "contact" problems with the front earpiece speaker. (Not sure if you are getting sound from the rear loudspeaker?). Anyway here's just a couple of existing threads that describe the fixable problems with both speakers:
http://forum.xda-developers.com/showpost.php?p=2001027&postcount=5
http://forum.xda-developers.com/showthread.php?t=288728
One other less likely but possible problem might lie with the USB port. (However I feel it's more likely a speaker issue).
Mike
http://forum.xda-developers.com/showpost.php?p=2001027&postcount=5
I'm afraid of breaking the VOID stick.
But it's HW problem with the front speaker.
pajousek said:
I'm afraid of breaking the VOID stick.
But it's HW problem with the front speaker.
Click to expand...
Click to collapse
Well yes, if you have a warranty that you can use then do not break that sticker! It crumbles into bits very easily and they'd know you'd been inside even if you can get it off in one piece.
Mike
Ok ... now i connected Herm to USB and sound works. o__O so what's wrong with it? ((
i know I'm maybe acting little dumb
pajousek said:
Ok ... now i connected Herm to USB and sound works. o__O so what's wrong with it? ((
i know I'm maybe acting little dumb
Click to expand...
Click to collapse
Well if you look at the last line in my first post above, you'll see that a fault could lie with the USB port. This is because the USB port is linked to a switching circuit to divert sound from internal speaker to a headset. If that is damaged then sound may not be reconnected when the headset or any USB plug is removed.
So is it now working or does it only work with a USB cable plugged in?
Mike
I unplugged, it worked. Then I did softreset and now it doesn't work even if I connect it to USB.
pajousek said:
I unplugged, it worked. Then I did softreset and now it doesn't work even if I connect it to USB.
Click to expand...
Click to collapse
OK two things to try.
Visually inspect the inside of the USB housing. It's very small but is there any sign of the fine wire contacts being bent or crossed over? The best you can do to solve this is to use a pin and straighten any that are out of line.
If that looks fine then I think we just need to rule out a software issue. Unfortunately that means a hard reset. Hopefully you have full backup software, if not you will lose anything you have installed and settings you have made.
After a hard reset you ust try the sound BEFORE restoring any backup you have made.
There is a small chance that repeatedly inserting and removing a USB plug will sort the problem - but it's by no means certain. It's perhaps something to try first. Also try wiggling it a little. If it's a slightly bent contact it may straighten it. If it's a broken board contact it will not sort it (long term at any rate)
Mike
I have done hardreset, but it did not help. Wiggling and reconnection too.
Housing looks fine, but i'll check it out in the morning.
So maybe it's really a mainboard issue? (
I woke up and I got an idea. Is it possible to make app, that would DISABLE headphones and point all audio to speakers?
hello, i seem to have the same issue.. i have tried all thwe things above... not working.. i can only assume the phone is broken inside!
although sometimes it comes on.. randomly.. i can only think that there is a broken connection to the built in speakers.
i'll keep following
ardley216 said:
hello, i seem to have the same issue.. i have tried all thwe things above... not working.. i can only assume the phone is broken inside!
although sometimes it comes on.. randomly.. i can only think that there is a broken connection to the built in speakers.
i'll keep following
Click to expand...
Click to collapse
Have you dismantled and checked those connectors or have you just done the hard reset etc?
The most common problems are the reare speaker push on connector has slipped off, or if it's the front speaker the contacts need tweaking out a little.
Mike
Anyone else had this problem yet? Had mine since Oct. 4th
I didn't try to do a data wipe. Just took it to T-mobile for a replacement. Didn't want it to start working again because I had got a scratch on my phone anyways and it was a good opportunity to get a replacement.
Me too. When I use my headphone, people on the other line can't hear me. This happen more than once. I try to do a hard reset but it still don't work.... anyone have any solution.
tino888 said:
Me too. When I use my headphone, people on the other line can't hear me. This happen more than once. I try to do a hard reset but it still don't work.... anyone have any solution.
Click to expand...
Click to collapse
My issue was the microphone on the phone. Did you not buy from T-mobile or other authorized outlet? Your phone should be within warranty.
Another thing to try would be a Data wipe/factory reset.
Another thing I noticed is that when I charge my phone there is an LED in the earpiece. My last G2's LED must have been defective.
Hi, what happen if you buy the phone from craiglist, how can I return ?
tino888 said:
Hi, what happen if you buy the phone from craiglist, how can I return ?
Click to expand...
Click to collapse
Contact HTC about warranty service I guess. I don't understand why someone would sell the phone on craigslist when it is within the 14 day return policy for tmobile where you can get a full refund unless maybe it was stolen.
You can contact HTC here: http://www.htc.com/europe/CA_Hotline.aspx?region=NorthAmerica
I'm just speculating here, but it's based on past experience with flexible connectors like the one used to bridge the display portion to the body. I'm surprised to see the possible defect occurring so early in life of this handset, but the fact that the ribbon is forced to bend back 180 with a radius of less than 1mm when the display is open puts a LOT of stress on the thin conductors of the ribbon. The problem might have been precluded by HTC using carbon traces rather than typical metallic copper on this critical component. See for yourself by looking at your phone edgewise next time you flip it open. If we're lucky and enough handsets fail like this HTC MIGHT do something of a product recall. Incidentally, has anyone with a dead mic also experienced random screen garbage or erratic touch response? Again I point to the same design flaw.
Here's to hoping I'm dead wrong guys!
This problem just happened to me. With no apparent reason, the internal speaker stopped working. People can hear me, but I can´t hear anything.
Funny thing tho, if I activate the external speaker, it works. The problem is the internal speaker only.
Is it a known problem like the shoddy usb connector on some kaisers ?
tino888 said:
Hi, what happen if you buy the phone from craiglist, how can I return ?
Click to expand...
Click to collapse
dont say anything to tmobile about where you bought it from. there is a one year warranty the original date of purchase. at least there was with the motorola cliq that i got off craigslist. returned it for a fab'd one without scratches gonna do it one more time right before the year is up haha
My G2's mic has also stopped working, been looking around different websites for parts, but I can't seem to find it, u guys know anyone?
If I use it with the headphones/mic, it works fine, people hear me and all. If not, people can't hear me.
FWIW, I had this exact problem shortly before Christmas. the mic started by cutting out sometimes, then failing altogether. Using an external mic worked fine so it wasn't software, just the physical connection to the built in mic. I'm pretty sure that sivalley is right in his speculation that the issue is the flexible ribbon connector.
Fortunately for me my phone was under warranty and HTC arranged to pick it up etc.
Weirdly the day before they were due to pick it up, the whole screen stopped working. I could power up and feel the vibration etc, but the screen never came on. Again I think the common factor was the flexible ribbon.
When HTC repaired it it came with a long list of things they'd replaced to get it working again, so it may not be as simple as just replacing a ribbon connector.
I have no idea whether it's possible to source the parts, but it might be worth finding out how much HTC would charge to fix it if it's not under warranty (could still be a good deal)