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i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
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If you got the bill. Sure.
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No, warranty is non-transferable in normal circumstances. Call Google for clarification, though
It was purchased from a T-Mobile store if that matters
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EddyOS said:
No, warranty is non-transferable in normal circumstances
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Why should it? If he owns the bill everything should be okay. Sold a phone once wich still was in warranty period. Just copied the Bill and everything was OK.
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Might work that way in the US, but in the UK a warranty isn't always transferable regardless of having the original POP because the device is technically 2nd hand and most warranties state it's for the original purchase only - definitely that way for the company I work for. If the original owner registered the unit for warranty then you're screwed. If not, you might be able to get away with it
I live in the us. Any way to check online?
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twolfekc said:
i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
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Yes you can...I had a similar issue...bought off craigslist...screen had major flicker issues....if you get a hold of the person who sold you the phone and have them give you the receipt..then you can RMA it only through LG because its from t-mobile...mine was bought from google so google has the RMA processed.
Ya bought one from kijiji Toronto on wondering the same thingHe bought his from the play store...
Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
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twolfekc said:
Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
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If you did not purchase the device from Google Play you'll have to contact LG for warranty service. http://www.lg.com/us/support-mobile/lg-LGE960
If its from T-Mobile call customer care and get a warranty exchange if your phone line has the the device warranty.
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So I got my nexus 4 from eBay it was sealed and is perfect no issues. My question is those that bought the phone from the play store got a certain letter. Does this letter register the phone with Google ? Is my phone registered by signing in or is there a step I need to take ?
sent from one of the NEXUS twins 4 or 7.....
What letter? There wasn't a letter included! Only paper is the receipt unless you're talking about the login when you first boot up the device. Should be able to just start it without any problems
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zephiK said:
What letter? There wasn't a letter included! Only paper is the receipt unless you're talking about the login when you first boot up the device. Should be able to just start it without any problems
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Ahh that's just a Google play receipt. Now I see. Yes I obviously don't have it that shouldnt be a problem right? Phone is mint
No issues at all
sent from one of the NEXUS twins 4 or 7.....
Well no receipt no warranty as eBay won't be classed as proof of purchase even tho phone is in warranty
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just have the seller transfer the warranty to you.
You still have the 1 year warranty from LG but not from google/play store. You have to contact LG for any warranty work. I have no idea if you need to register or not. I never registered the phone and was still able to get a warranty replacement but I bought from the play store.
I got mine from eBay when i tried to RMA they denied it first cause it was not purchased derectley from them then i claimed that it was a gift i contacted the eBay seller and he was able to transfer the ownership to me so its YMMV thingy good luck
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Can you describe how to do this warranty transfer? Guy from ebay said that he is going to give me delivery note from google play and this is enough for me to get warranty if needed.
I bought a slightly used Nexus 4 from a guy I bumped into yesterday morning. This afternoon, I wanted to flash a factory image (occam) but no matter what I do, my computer won't recognize my phone. This computer can see my Nexus 7 without a problem, but no go with the phone. The phone just charges.
I have uninstalled the adb devices, samsung and lg devices as well, all purged from the computer but nothing when I connect the N4.
Am I eligible to call in for an rma?
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Call Google and see what they say. They will ask for the IMEI of the phone and the email address used when that phone was ordered. So you may need to bump into whoever sold you the phone again.
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---------- Post added at 05:46 AM ---------- Previous post was at 05:44 AM ----------
Oh yeah, and they send the RMA info to the email address used when the phone was ordered. So you'll probably need access to that.
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Thanks for your reply. So, does this mean google will send replacement unit to the original purchasaser?
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jamesc760 said:
Thanks for your reply. So, does this mean google will send replacement unit to the original purchasaser?
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I had a problem that was very similar. (Daughter board failure) and the guy that sold me the phone stopped answering and refused to communicate.
I ended up having to send the phone to LG for repair. It was covered by the manufacturer warranty, but I had to be without a nexus for 2 weeks. (LG refuses to send a phone pre emptively like Google.
That's one reason to avoid the gray market and stick to ordering from Google directly.
Your only hope is if the original owner bought it from Google and transfers the info over to you.
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You can get the warranty transferred from the original guy to you. My buddy had to do this, he bought a used one and it went bad. Just contact the guy and call the Google play store and tell them you want the warranty transferred. 3 days later you will get a new N4, then of course ship the old one back.
The seller is not responding to my text or call. So, my option is to send it in to LG for service repair. I have initiated a service request (ship it in) and have to wait for return authorization.
Will they refuse service if your Nexus 4 is unlocked?
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jamesc760 said:
The seller is not responding to my text or call. So, my option is to send it in to LG for service repair. I have initiated a service request (ship it in) and have to wait for return authorization.
Will they refuse service if your Nexus 4 is unlocked?
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All nexus 4's are unlocked...
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Ok,lets try again. My Nexus 4 is bootloader unlocked. With a broken usb port, I don't have a way to relock it. No, it has supersu but no root binaries.
Is my n4 still returnable under LG service repair or will they throw a cow?
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jamesc760 said:
Ok,lets try again. My Nexus 4 is bootloader unlocked. With a broken usb port, I don't have a way to relock it. No, it has supersu but no root binaries.
Is my n4 still returnable under LG service repair or will they throw a cow?
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I don't know if lg will care about the bootloader or not, but there's an app in the play store that will relock it, iirc.
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So, just received an email message from LG, states that in-warranty service must be go through the same place where you bought it. Only out of warranty service can be performed by LG.
How do you get LG to provide service on your nexus 4?
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I think the out of warranty work they are referring to would be something like a cracked screen, which isn't covered under the standard warranty.
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so, a borked usb port on the phone is covered under warranty service but a cracked screen isn't??? makes no sense to me, but whatever. I'm just going to sell it on ebay. so sick of this non-sense.
LG sux. Eggs. One more reason to stay away from LG products. Never had problems with Samsung, ever. I had to get a Galaxy Nexus sent in to Samsung for warranty repair, actually it had a bad usb port, just like the N4, Samsung repaired it under warranty. Didn;t give me any problem. LG sux. Eggs. Another mental note--stay away from LG products.
Best buy,Amazon,Tiger Direct?
I Want 32G white colour.
Also what about book cover?
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It depends.
Don't forget Newegg, Best Buy, and direct from Samsung are also options.
Do you want it on Oct 10? Get it from Best Buy.
Do Newegg, Tiger Direct, or Amazon charge sales tax in your state? Pick a different merchant then.
Is there a chance you might return it? Buy from a place with a customer friendly return policy like Best Buy or Amazon.
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Went Newegg. Still set on pre order status. They only had white in the 16, but I'll throw my 64 get card in and I'm good. Hopefully I'll get it before Friday next week..
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Qzic said:
It depends.
Don't forget Newegg, Best Buy, and direct from Samsung are also options.
Do you want it on Oct 10? Get it from Best Buy.
Do Newegg, Tiger Direct, or Amazon charge sales tax in your state? Pick a different merchant then.
Is there a chance you might return it? Buy from a place with a customer friendly return policy like Best Buy or Amazon.
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And which website don't should buy with tax San Francisco 94108
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morell2 said:
And which website don't should buy with tax San Francisco 94108
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If I understand your question correctly I believe Abt doesn't charge tax for your location and offers free shipping.
Thanks.
Where can buy the book cover?
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Hey, I have a Nexus 6p and if I need to do a insurance claim and have Verizon asurion insurance will the claim go through like normal?
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I am fairly certain that insurance only covers devices purchased through Verizon on your contract. Don't quote me on that though.
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100lowlead said:
Hey, I have a Nexus 6p and if I need to do a insurance claim and have Verizon asurion insurance will the claim go through like normal?
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I don't understand how would you claim insurance on a device in which you have no insurance on. It's not insurance for any device that sim is used in.
Gizmoe said:
I don't understand how would you claim insurance on a device in which you have no insurance on. It's not insurance for any device that sim is used in.
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That's what I was trying to say in my first post haha. Yeah. I'd say if he is not using the insurance with Verizon (since his phone is not eligible) I would remove it and go with maybe square trade or another company since you don't need to pay for insurance you can't use.
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