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Hi all, I need some help from you guys.
I read all about voiding warranty if I root my device but something happened to my nexus that I find too akward.
A couple weeks ago, I sent my Nexus to repair due to faulty gps.
It would not recieve any signal. I installed many different ROMs, wiped it, tryed factory image from Google themselves without any success. So I decided to send my Nexus to warranty. Before sending it in I installed the factory image once again and relocked the bootloader.
As I bought my device froma reseller (FNAC) I did not send it directly to ASUS. I went to FNAC instead.
The problem is that today I recieved a SMS from FNAC saying that the brand (ASUS) did not accept my device under warranty.
I am wondering what could possibly go wrong. I am a bit worried about all this as I am 100% sure I took all the precautions to unroot my device. I know it had a factory image from Google and the only thing I am not sure is if I relocked the bootloader.
Tomorrow I will go to FNAC to know what they have to say.
My question is, can they refuse to repair my device only because the bootloader is unlocked? I was not bricked, only the gps did not work.
Sorry for the big text, thanks in advance
Yep they can completely refuse to repair it if the bootloader is unlocked.
To begin with, you need to find out what reason Asus gave.
Any number of things are possible - for all you know, your device got dropped/damaged after it left your hands, but before it arrived at Asus. Or any of a number of other reasons.
But it would be interesting for you to follow up your OP with an account of your experience.
Try installing this
If it's not hard-bricked then try going through Clockwork Recovery (For 4.2.2)
Then download Google Apps from this webpage goo.im/gapps/gapps-jb-20130301-signed.zip
Then the GPS will work and other Google Apps just fine, and if you want you can start fresh from stock then root it again then put in the ROM (CyanogenMod 10.1 RC2 is the best one) or which ever one you want to use then install Google Apps (gapps) through Clockwork by choosing 'Add Zip' then adding the zip in the downloads folder or your nexus 7. There is though a RC3 and RC4 but I prefer RC2 get.cm/?device=grouper&type=RC
Tomorrow I'll post more info of whats going on.
Thanks for replies.
YoyoscratchMC did not understand your post..
In the guarantee card is a point where it says that unlocked devices have no longer guarantee.
Sent from my Nexus 7 using xda app-developers app
Ok guys so it had nothing to do with software.
I did setup my tablet nicely so ASUS could not complain about unlocking anything.
So the reason they refused to repair my tablet under warranty is a small scratch that cant even be called dent. It has about 1mm diameter and is more a lack of paint than a dent. The small scratch is right next to two connector (see images below) and ASUS repair team said that one connector was not there. They classified it as my fault for damaging the device.
I cannot believe that a small scratch can cause that damage. My opinion is that the connector was badly installed or was not even there at the beggining since I never tested the gps when I bought the device.
Plus the repair cost would be more than 200€, almost the price of a new Nexus. They want to replace the motherboard!
I will post the pictures that ASUS took from my device as soon as I can.
Btw, any1 knows what those connectors do?
Thanks
naoentrar said:
Btw, any1 knows what those connectors do?
Thanks
Click to expand...
Click to collapse
Those are the GPS antenna pins.
I sent my nexus 7 in because I erased the boot loader (I'm a dumb***) and they upgraded me from an 8gb to 16gb and my nexus was all banged and beat up odd they wouldn't fix yours
Sent from my Nexus 4 @1.72 GHz on Stock 4.2.2
I could not believe when they told me that they refused to repair due to a small scratch... Anyway I refused to pay for the repair budget and made a complaint to oficial authorities. I will be able to use my nexus as is while they process the complaint.
Oh and they want to replace the whole board just because it is missing 1 pin from the gps connector. Is that normal?
Thankyou all.
just sent mine with screen flicker on white/minor screen lift.. flashed stock and relocked so hope they honor my warranty...
new ones screen including touch is much better... also nice to get a fresh battery
Sent from my Nexus 7
nolook said:
just sent mine with screen flicker on white/minor screen lift.. flashed stock and relocked so hope they honor my warranty...
new ones screen including touch is much better... also nice to get a fresh battery
Sent from my Nexus 7
Click to expand...
Click to collapse
Hope they dont screw you like they did to me mate. GL
naoentrar said:
Hope they dont screw you like they did to me mate. GL
Click to expand...
Click to collapse
ya hopefully mine was bought from google play so maybe the warranty is different from the non google play ones...
Doubt it mate. It always comes down to repair companies that ASUS hires.
In my country there are many complaints with the repair service of ASUS. The company that repairs the products here for ASUS is awful. Maybe in your country it's better.
Many months ago, the speaker on my Z died. It was very quiet and with very low quality reproduction, but I did not get it fixed because I don't use it that much. I use only vibration and led notifications for calls.
A few days ago, the unlock button started to hang, not allowing me to unlock my device. Also, the screen wouldn't turn on and the camera was fogged up. I suspected that some water came in, but the water damage indicators were all white.
Nevertheless, I sent my Z to the service center, with the bootloader locked. After 2 days, I got the call that my phone was fixed. I expected them to have had exchanged my phone for a new one, as 2 days is surely not enough to open and repair the phone (it has to go through diagnostics 1st).
When I came there, I asked what has been done. They said that the software was changed. Basically, reflashed. The peculiar problem is that I flashed the newest available ROM via flashtool before turning it in.
The speaker is mended. Its not fully 100% mended, but it is working again, with a bit lower sound quality than out of the box.
The IMEI is the same, but I in the service tests I found that the found is carrier unlocked and bootloader unlocking is allowed.
I am 100% sure that my Z was not opened because I can't see any visual damages from prying the device open. I had some black spots on my camera sensor from the inside (some dust or something) and they are still there. I suspect the camera to be soldered to the main board, so that is another proof that the phone was not opened.
Naturally, I put CM11 on it right away
So my questions are:
1. How can a software change mend a hardware fault?
2. If it can, why didn't it mend it before? I have played with flashing via flashtool on a monthly basis.
3. If it is a software element that made the speaker bad, is it on a layer beneath the kernel?
4. As far as I know, a carrier unlock does not unlock the bootloader. Or does it?
5. It is now carrier unlocked. Would I still have my warranty if I hadn't unlocked my bootloader? Locked bootloader+Carrier unlocked=warranty?
Sent from my Transformer TF101 using xda app-developers app
lujo_zgb said:
Many months ago, the speaker on my Z died. It was very quiet and with very low quality reproduction, but I did not get it fixed because I don't use it that much. I use only vibration and led notifications for calls.
A few days ago, the unlock button started to hang, not allowing me to unlock my device. Also, the screen wouldn't turn on and the camera was fogged up. I suspected that some water came in, but the water damage indicators were all white.
Nevertheless, I sent my Z to the service center, with the bootloader locked. After 2 days, I got the call that my phone was fixed. I expected them to have had exchanged my phone for a new one, as 2 days is surely not enough to open and repair the phone (it has to go through diagnostics 1st).
When I came there, I asked what has been done. They said that the software was changed. Basically, reflashed. The peculiar problem is that I flashed the newest available ROM via flashtool before turning it in.
The speaker is mended. Its not fully 100% mended, but it is working again, with a bit lower sound quality than out of the box.
The IMEI is the same, but I in the service tests I found that the found is carrier unlocked and bootloader unlocking is allowed.
I am 100% sure that my Z was not opened because I can't see any visual damages from prying the device open. I had some black spots on my camera sensor from the inside (some dust or something) and they are still there. I suspect the camera to be soldered to the main board, so that is another proof that the phone was not opened.
Naturally, I put CM11 on it right away
So my questions are:
1. How can a software change mend a hardware fault?
2. If it can, why didn't it mend it before? I have played with flashing via flashtool on a monthly basis.
3. If it is a software element that made the speaker bad, is it on a layer beneath the kernel?
4. As far as I know, a carrier unlock does not unlock the bootloader. Or does it?
5. It is now carrier unlocked. Would I still have my warranty if I hadn't unlocked my bootloader? Locked bootloader+Carrier unlocked=warranty?
Sent from my Transformer TF101 using xda app-developers app
Click to expand...
Click to collapse
Hi there,
Don't panic! The Bootloader can be unlocked; it doens't mean that it's unlocked. This status is for recognizing Xperia devices that cannot be unlocked (for some reasons). If the device is unlocked, the status will be: "Bootloader unlocked: yes". Neither have I unlocked my bootloader and I've the same status as you (maybe that's something I can reassure you with). I hope I've answered your question correctly. Have a nice day .
tally114 said:
Hi there,
Don't panic! The Bootloader can be unlocked; it doens't mean that it's unlocked. This status is for recognizing Xperia devices that cannot be unlocked (for some reasons). If the device is unlocked, the status will be: "Bootloader unlocked: yes". Neither have I unlocked my bootloader and I've the same status as you (maybe that's something I can reassure you with). I hope I've answered your question correctly. Have a nice day .
Click to expand...
Click to collapse
You missed the point. I know all this, I was focusing this thread more on the 5 questions I posted.
Sent from my Transformer TF101 using xda app-developers app
lujo_zgb said:
So my questions are:
1. How can a software change mend a hardware fault?
2. If it can, why didn't it mend it before? I have played with flashing via flashtool on a monthly basis.
3. If it is a software element that made the speaker bad, is it on a layer beneath the kernel?
4. As far as I know, a carrier unlock does not unlock the bootloader. Or does it?
5. It is now carrier unlocked. Would I still have my warranty if I hadn't unlocked my bootloader? Locked bootloader+Carrier unlocked=warranty?
Click to expand...
Click to collapse
1. It can't, end of story. If a software change fixed it, it was a software problem.
2. Perhaps they flashed something you don't have access to.
3. Maybe, unlikely.
4. No.
5. Yes
The likely explanation is that they did replace the hardware.
First off, no, the camera is not soldered to the main board, that would be silly. It's modular and can be replaced. How do I know? Mine was replaced for black spots, see the threads of tonnes of other people who suffered it.
Second, of course Sony can open their own device without leaving traces, as can their repair centres. How do I know? Again, had mine opened to replace camera, as did many others, no traces of opening left. Prying isn't the only way nor need it leave traces. Ever heard of suction cups?
Third, yes, they can repair it in 2 days. The third time I sent mine back(when they finally repaired it for real) it was given VIP status and repaired in a day.
Sent from my C6603 using Tapatalk
Hey there, it's been a while since my last post.
This is what happened to me:
my (beautiful, beloved, perfectly tuned, 3-months-old) Moto G decided to shut itself off about 10 days ago and never come back alive.
It's likea brick, no fastboot or recovery mode, just a "blink" of the led the moment I plug it into charge.
I've sent the phone to Motorola, I hope they could fix it.
My Moto is unlocked and rooted, I don't know if this can be a problem for the warranty... I hope not, because I think the issue is absolutely not related with rootingor so.
I'll keep you posted.
A hug from my old phone (Xperia mini pro)
I think that as you are in EU, unlocked bootloader is not a problem.
Knowing how it turns out will be interesting though, as EU legislation is open to interpretation. So yes, please keep us posted, and meanwhile: good luck
I'm sorry to say, but your warranty is definitely void.
Quoted from the Bootloader Unlocked Warning:
"Your device's bootloader has been unlocked, allowing critical software components to be altered in a manner that may cause damage to the device or result in injury to users.
Motorola disclaims any liability for harm to person or property resulting from use of this device. Except for Developer Edition devices, all warranties are null and void."
Will definitely be following your story though. Would like to know what happens next. Keep us posted!
Should've just simply hold power for 2 minutes while plugged in on a power source, the battery is most likely dry.
Enviado de meu Moto G usando Tapatalk
Same thing happened to mine a while ago... one day i had like 15% battery and put it to the charger during the night, next morning it was shut off.. I tried to start it and the only thing that would show up was the 0% battery screen... eventually i tried and got into the bootloader screen, and pluged it into my pc inhopes to reflash the stock rom cuz i thought it was some kind of software related problem, but by plugging it in during bootloader i noticed it didnt even recognise my pc and it didnt charge up. But now all it does is blink the led when plugged in... and when it is plugged into my pc i can hear the sound of something being plugged in and out over and over again..
I already contacted Amazon UK and got a replacement, didnt even contact Motorola cuz they have no stores in Portugal...
I think it must be some software problem or maybe micro-usb related problem... or even the battery being dry..
Ah by the way i tried lots of thing and none worked like holding power while conected, holding power and vol-down..
So if you cant even get in the bootloader screen i dont think you have to worry about warranty, cuz there is no way to access the phone..
Sorry for my bad english...
Sard Shift said:
I'm sorry to say, but your warranty is definitely void.
Quoted from the Bootloader Unlocked Warning:
"Your device's bootloader has been unlocked, allowing critical software components to be altered in a manner that may cause damage to the device or result in injury to users.
Motorola disclaims any liability for harm to person or property resulting from use of this device. Except for Developer Edition devices, all warranties are null and void."
Will definitely be following your story though. Would like to know what happens next. Keep us posted!
Click to expand...
Click to collapse
That's the motorola warranty, the European warranty over rides that and is for two years.
Landrea said:
Hey there, it's been a while since my last post.
This is what happened to me:
my (beautiful, beloved, perfectly tuned, 3-months-old) Moto G decided to shut itself off about 10 days ago and never come back alive.
It's likea brick, no fastboot or recovery mode, just a "blink" of the led the moment I plug it into charge.
I've sent the phone to Motorola, I hope they could fix it.
My Moto is unlocked and rooted, I don't know if this can be a problem for the warranty... I hope not, because I think the issue is absolutely not related with rootingor so.
I'll keep you posted.
A hug from my old phone (Xperia mini pro)
Click to expand...
Click to collapse
Good luck buddy :good:
rogeriorp said:
Should've just simply hold power for 2 minutes while plugged in on a power source, the battery is most likely dry.
Enviado de meu Moto G usando Tapatalk
Click to expand...
Click to collapse
This. [emoji106]
Enviado desde mi XT1032 mediante Tapatalk
Thank you ALL for your support
I'll keep you posted as I get something new.
10 days now since they got the broken Moto - still silence.
See you soon, friends!
rogeriorp said:
Should've just simply hold power for 2 minutes while plugged in on a power source, the battery is most likely dry.
Enviado de meu Moto G usando Tapatalk
Click to expand...
Click to collapse
My dearest,
of course I tried this procedure. No luck.
Hi,
Hope the best for you & your beloved...
Use my tutorial on "android original development" to recover the bootloader, if is loaded like "qusb_bulk" on the pc (check this) the tutorial allow you to recover it
okay i got it working....
plug your phone into charger (not usb pc port).
wait until the display goes black.
press volume-down and power the same time AND hold it for 3 second
release both
If you are now on the bootloader/fastboot screen next step, if not redo until you are
do not do anything just wait and let the device charge // or // press normal bootup
My phone booted after 5 min with 3 % battery.
Landrea said:
Hey there, it's been a while since my last post.
This is what happened to me:
my (beautiful, beloved, perfectly tuned, 3-months-old) Moto G decided to shut itself off about 10 days ago and never come back alive.
It's likea brick, no fastboot or recovery mode, just a "blink" of the led the moment I plug it into charge.
I've sent the phone to Motorola, I hope they could fix it.
My Moto is unlocked and rooted, I don't know if this can be a problem for the warranty... I hope not, because I think the issue is absolutely not related with rootingor so.
I'll keep you posted.
A hug from my old phone (Xperia mini pro)
Click to expand...
Click to collapse
Any news on the poor moto?
It is really sad to read this. May you recover!
Sorry for my bad english.
Iván!
eemgee said:
Any news on the poor moto?
Click to expand...
Click to collapse
UPDATE:
HORRIBLE NEWS
They call me, they have fixed the MOTO G, but they found out it's ROOTED and UNLOCKED = warranty void.
I have to pay 91 euros if I want the phone back.
10 euros must be payed in any case.
WHAT WOULD YOU DO?
91 it's a lot, I payed it 170 three months ago.
It's very very frustrating, Motorola.
Landrea said:
UPDATE:
HORRIBLE NEWS
They call me, they have fixed the MOTO G, but they found out it's ROOTED and UNLOCKED = warranty void.
I have to pay 91 euros if I want the phone back.
10 euros must be payed in any case.
WHAT WOULD YOU DO?
91 it's a lot, I payed it 170 three months ago.
It's very very frustrating, Motorola.
Click to expand...
Click to collapse
I'd pay if I were you 'cus I love my phone. But could you enquire them about the european warranty thing.
Also ask them what was wrong, maybe its something you could fix yourself if they havent already fixed it.
You should have asked around a bit before you sent your phone to moto.
You were one the first ppl to reply to my thread in the moto g section. So, I remember you
Landrea said:
UPDATE:
HORRIBLE NEWS
They call me, they have fixed the MOTO G, but they found out it's ROOTED and UNLOCKED = warranty void.
I have to pay 91 euros if I want the phone back.
10 euros must be payed in any case.
WHAT WOULD YOU DO?
91 it's a lot, I payed it 170 three months ago.
It's very very frustrating, Motorola.
Click to expand...
Click to collapse
They have proofs that damage is caused by root/unlock?
I think not.
The first year is covered by seller. Where you bought it?
denzel09 said:
They have proofs that damage is caused by root/unlock?
I think not.
The first year is covered by seller. Where you bought it?
Click to expand...
Click to collapse
Well they specifically warn you that your warranty is void if you ask for the unlock code, regardless of the damage.
denzel09 said:
They have proofs that damage is caused by root/unlock?
I think not.
The first year is covered by seller. Where you bought it?
Click to expand...
Click to collapse
I bought it on Amazon marketplace, they cover 3 months, then it's Motorola.
Of course they don't have any proofs, but they play dirty with the rooting thing :/
SbM_ said:
Well they specifically warn you that your warranty is void if you ask for the unlock code, regardless of the damage.
Click to expand...
Click to collapse
I'm pretty sure the damage isn't related with the rooting... But you're right, the warranty is void indeed.
well I honestly dont know where to start but here is the story on why I won't be getting another sony product regardless of playstation,camera etc
I purchase Xperia Z when it was quite new in the market around July 2013 . 7 Months after it launch I think well back then I really loved the phone alot given it being the first water proof phone it's something unique. My phone never gave me any issue until 1 week ago when I noticed
I experience something like this : http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Problem-with-xperia-z-calls/td-p/479577/page/2
so I decided to sent my phone for servicing to get it check on why is it facing such a issue ? so the phone was running stock firmware with everything working fine, expect the calls issues I mention and battery drainage, the customer service told me they have to sent my phone to the technician for a check regrading this issue as they cant debug it and they told me that the phone should be ready within 1 week . As the week past I decided to check if the phone was indeed serviced
http://www.sony.com.sg/section/repair
the job number that I was issued with appeared invalid ??? so I decided to call the service center to check whats wrong, apparently they told me that the phone was being repaired and they will get back to me.
so as a few days passed, I decided to check the job number again it appeared invalid, attempting to reach the service center took awhile. When I finally did get through the line I told them of the issue that the job number seems to be invalid, the person told me he will try to expedite the issue to their service center, received a call about 2 hours later stating that there was no reply from the service center and they will get back to me, so now this is where things got out of hand..
apparently I was on the way home from night shift the following day, when I received a call from one of their service centre stating that if anyone have called you regrading about my phone, I told them nope no one did at all and he told me the phone can be collected within 2 days time but I will have to pay $300 Dollars for a full motherboard replacement despite my phone is covered on warranty, The guy I spoke to insisted that there was some modification done to the phone and kept on asking if I did anything to the phone overall for the past 10 Minutes he kept asking me the same stuff over and over again this was rather a interrogation going on about my phone and told me that I have damaged my phone and the only way they have to do a full motherboard replacement which I will have to pay
after which he asked if the phone was ever messed with apparently the software is on locked down ? and the techinian cant do anything without a motherboard replacement WTF I was using the phone just fine when I sent it to the service centre.
the guy told me that the technician detected some kind of modification being done to the phone, I told him that I did android development and that does not affected the phone he claims the application is 3rd party and because of that the phone needs a full motherboard replacement (again he repeated the same stuff again), He told me he will let his technician know about it and get back to me asap, so I waited no one called....
when I called the service centre and told them regrading the issue, they will get someone back to me, so I received a call and AGAIN the same old stuff was repeated stating that they received information that I claim the phone was modified and refused to listen to whatever I have to say... and I have requested to collect the phone without any repairs to be done to it why would anyone want to pay 300 Dollars for..
I found it strange that I was subsequently interrogated about my phone(apparently they are claiming I have damaged my own phone) , I had this phone close to 1 year + without any issues as the issue I claim earlier as part of wear and tear and It is something that is inevitable, they went on from hardware issue to software issue just to find something so I could be liability for the damage and have to pay for the full service charges.. I'm extremely disappointed over such behavior of a company
as of now my device is dead, and getting a new cell is going take time
@iKillCypher
Oh man.. Sorry about that
You really need to get another device...
TapaTalked from my MultiROM Xperia™ Z (C660²) running Dirty Unicorns ROM!
Did you send the device to them on stock rom, with DRM keys restored?
lol I love such posts...
so you hate whole company just because you encounter one lame service center? xD epic! really!
Im gonna hate nutella because in one shop I could not find it! xD
In my country is really good and user friendly service center of Sony and really bad service center of Samsung. So its mean that WHOLE SAMSUNG COMPANY IS BAD? xD
guess what? No. its not bad.
You are bad at judging something by ONE really small part of whole company ecosystem.
Sony like any other company sell hundreds of models of different devices and just because in one country you found bad support that is not really realated to devices it doesnt mean that its bad, and just like you said:
I had this phone close to 1 year + without any issues
Click to expand...
Click to collapse
what is the point of saying that you not gonna support this company if you didnt had any issues? really I love such idiotic logic: ""I hate whole company that create hundred models of different devices because I found something bad in my device/support center""
Akinaro said:
lol I love such posts...
so you hate whole company just because you encounter one lame service center? xD epic! really!
Im gonna hate nutella because in one shop I could not find it! xD
In my country is really good and user friendly service center of Sony and really bad service center of Samsung. So its mean that WHOLE SAMSUNG COMPANY IS BAD? xD
guess what? No. its not bad.
You are bad at judging something by ONE really small part of whole company ecosystem.
Sony like any other company sell hundreds of models of different devices and just because in one country you found bad support that is not really realated to devices it doesnt mean that its bad, and just like you said:
what is the point of saying that you not gonna support this company if you didnt had any issues? really I love such idiotic logic: ""I hate whole company that create hundred models of different devices because I found something bad in my device/support center""
Click to expand...
Click to collapse
LoL!
TapaTalked from my Xperia™ Z (C660²) running Dirty Unicorns ROM!
He had a bad experience with them. I believe he's justified in going elsewhere in future. It's basically the biggest power any consumer has. They won't get the chance to do it to him again.
I got shafted by LG's incompetent handling of the Optimus 2X, therefore will never purchase anything of theirs again, no matter how great their newer devices look.
Sent from my C6603 using Tapatalk
apparently the modification they were referring to was a unlocked bootloader. apparently when I decided to unlock the bootloader they seems to know that I did it last time so restoring it with DRM keys it is quite useless
http://developer.sonymobile.com/unlockbootloader/unlock-yourboot-loader/
Code:
Openness is important to Sony, and you can now unlock the boot loader for a wide range of Sony devices.
so it seems like sony allows you to unlock the bootloader but they cant relock it for you, this was the issue with the sony service centre they claim that because of a unlock bootloader they cant do anything, cant they even relock it ?
anyway the issue has been resolved, hopefully once I get my phone back I will let you guys know
iKillCypher said:
apparently the modification they were referring to was a unlocked bootloader. apparently when I decided to unlock the bootloader they seems to know that I did it last time so restoring it with DRM keys it is quite useless
http://developer.sonymobile.com/unlockbootloader/unlock-yourboot-loader/
Code:
Openness is important to Sony, and you can now unlock the boot loader for a wide range of Sony devices.
so it seems like sony allows you to unlock the bootloader but they cant relock it for you, this was the issue with the sony service centre they claim that because of a unlock bootloader they cant do anything, cant they even relock it ?
anyway the issue has been resolved, hopefully once I get my phone back I will let you guys know
Click to expand...
Click to collapse
It is clearly stated on their bootloader unlocking page that doing so will void warranty. They were clearly correct on pinning the blame on you for it.
Voiding the warranty
If you unlock the boot loader, you may void the warranty of your device and/or any warranty from your operator. See your device’s warranty statement for details. Additionally, due to the modified device software, Sony’s repair network will likely have to replace key components before it can properly test, repair and verify your device using our repair tools and software. Consequently, if Sony performs a warranty repair, Sony will likely charge you a significant service fee for the additional costs caused by your modification of the software.
Click to expand...
Click to collapse
gerickjohn said:
It is clearly stated on their bootloader unlocking page that doing so will void warranty. They were clearly correct on pinning the blame on you for it.
Click to expand...
Click to collapse
LOL. They would not have to replace the motherboard because the bootloader is unlocked. The issue seems to be that they were trying to charge for unnecessary work. It would have been prudent to relock and flash stock firmware though.
Also, FYI, that doesn't apply in any European Union member state. Unlocking/flashing doesn't void warranty there by law (I know it doesn't apply here, but it proves the passage you quoted isn't necessarily true).
Sent from my C6603 using Tapatalk
I'll bet the unfortunate users who accidentally flash a Samsung kernel, which totally fries the bootloader partition and hard bricks the device, get a replacement. Borked bootloader = no way to check if locked or unlocked
Edit:
Code:
Voiding the warranty
If you unlock the boot loader, you may void the warranty of your device and/or any warranty from your operator.
Note how it says "may", and not "will"
kingvortex said:
LOL. They would not have to replace the motherboard because the bootloader is unlocked. The issue seems to be that they were trying to charge for unnecessary work. It would have been prudent to relock and flash stock firmware though.
Also, FYI, that doesn't apply in any European Union member state. Unlocking/flashing doesn't void warranty there by law (I know it doesn't apply here, but it proves the passage you quoted isn't necessarily true).
Sent from my C6603 using Tapatalk
Click to expand...
Click to collapse
Perhaps but that could have just been miscommunication or tech support dumbing down terms. But the fact remains Sony warns you that ahead. As for the actions of their "Service Center" I've learned to not trust all of them completely. (Not just from Sony but all the other companies)
shoey63 said:
I'll bet the unfortunate users who accidentally flash a Samsung kernel, which totally fries the bootloader partition and hard bricks the device, get a replacement. Borked bootloader = no way to check if locked or unlocked
Edit:
Code:
Voiding the warranty
If you unlock the boot loader, you may void the warranty of your device and/or any warranty from your operator.
Note how it says "may", and not "will"
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Yeah, but may still means it has a chance to still.
gerickjohn said:
Perhaps but that could have just been miscommunication or tech support dumbing down terms. But the fact remains Sony warns you that ahead. As for the actions of their "Service Center" I've learned to not trust all of them completely. (Not just from Sony but all the other companies)
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Not sure how them saying they have to replace the motherboard can be miscommunicated.
Seems like they were just trying to dodge repairing under warranty by any means necessary. This sort of behaviour isn't unusual for any consumer electronics company though.
Sent from my C6603 using Tapatalk
Sending a phone in for repair with an unlocked bootloader is just asking for a "warranty void" scenario. Either re-lock bootloader by restoring TA partition, with DRM keys intact, or just fry the bootloader, so they can't see what you did:beer:
shoey63 said:
Sending a phone in for repair with an unlocked bootloader is just asking for a "warranty void" scenario. Either re-lock bootloader by restoring TA partition, with DRM keys intact, or just fry the bootloader, so they can't see what you did[emoji481]
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+1. I live in the UK which is an EU member, so they cannot legally deny warranty due to an unlocked bootloader, but I would still restore my TA backup before sending my device for repair.
However, if the problem is a known fault not associated with unlocking the bootloader as this seems to be, then I believe they should just repair it in warranty instead of trying to dodge it. This sort of thing only creates bad feeling and loss of future sales.
Sent from my C6603 using Tapatalk
well here is an update I got back my phone from sony mobile
PCB was replaced together with
Ear Speaker 12.0 Rectangular_WR
FPC Assembly Relay FPC
Cover Panel Top Black
Foil adhesive back panel
Sheet battery FPC
Foil adhesive double black
C6603 Cupper sheet McamB
Cap audio jack Assy R black
Cap USB Assy R Black
Cap SD Assy R Black
Cap SIM Assy R Black
Front Assembly Black RoW
there also said they have tested the phone excessively and certified the phone is up to sony satisfaction, I came to a conclusion that the hardware was defected, when I first purchase the lcd had some stuck pixel now it is gone well back then it did not bother me so much also the speaker volume better, and the ear speaker was changed which was initially the start of the issue as for the bootloader issue everything has been
as for drm key it was never restored
I have no idea how to check the bootloader is locked or unlocked ? maybe someone can guide me through that
iKillCypher said:
well here is an update I got back my phone from sony mobile
PCB was replaced together with
Ear Speaker 12.0 Rectangular_WR
FPC Assembly Relay FPC
Cover Panel Top Black
Foil adhesive back panel
Sheet battery FPC
Foil adhesive double black
C6603 Cupper sheet McamB
Cap audio jack Assy R black
Cap USB Assy R Black
Cap SD Assy R Black
Cap SIM Assy R Black
Front Assembly Black RoW
there also said they have tested the phone excessively and certified the phone is up to sony satisfaction, I came to a conclusion that the hardware was either defected, when I first purchase the lcd had some stuck pixel and not it is gone well back then it did not bother me so much also the speaker volume is so much louder, and the ear speaker was changed which was initially the start of the issue
anyway It is nice to have the phone back hopefully the phone can last me another year before switching to another phone maybe something cyanogenmod based love that software man
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Xperia Z will get Android Lollipop (L 5.0)
TapaTalked from my Xperia™ Z (C660²) running Dirty Unicorns ROM!
yeah was reading about it also my DRM Key was never restored
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anyone has any idea how to check if the bootloader has been relocked or left unlocked ?
We will get Lollipop ? guys! http://blogs.sonymobile.com/2014/10...d-5-0-lollipop-to-the-entire-xperia-z-series/
Why are people posting the news about Android L in unrelated threads?
We all know already!
iKillCypher said:
yeah was reading about it also my DRM Key was never restored
anyone has any idea how to check if the bootloader has been relocked or left unlocked ?
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Look in the service menu. Service info -> Configuration. It will say under rooting status.
Sent from my C6603 using Tapatalk
it is just stated yes but it does not state if the bootloader is unlocked or locked that is something I want to know, not if I can unlock the bootloader also my BE engine isnt working DRM key was indeed lost and sony has not restored it back.. :\
Is ANYBODY have Idea to fix ghost touch in MOTO G4 PLUS,it's very very irritating?? Any person have any idea please SHARE IT??
krazzysamm said:
Is ANYBODY have Idea to fix ghost touch in MOTO G4 PLUS,it's very very irritating?? Any person have any idea please SHARE IT??
Click to expand...
Click to collapse
Submit your phone to the service center after conforming whether they know how to fix it or not. If they say no. Post the address and contact details of the service center in the following forum . Lenovo representatives will contact them on solving it.
Forum- https://forums.lenovo.com/t5/Moto-G...ging-issue-quot-ghost-touch-quot/td-p/3337242
---------- Post added at 07:04 PM ---------- Previous post was at 07:04 PM ----------
krazzysamm said:
Is ANYBODY have Idea to fix ghost touch in MOTO G4 PLUS,it's very very irritating?? Any person have any idea please SHARE IT??
Click to expand...
Click to collapse
Submit your phone to the service center after conforming whether they know how to fix it or not. If they say no. Post the address and contact details of the service center in the following forum . Lenovo representatives will contact them on solving it.
Forum- https://forums.lenovo.com/t5/Moto-G...ging-issue-quot-ghost-touch-quot/td-p/3337242
Uk service centre
Don't believe UK has service centres to fix the issue, Lenovo customer service said return to supplier, which is no good as seems common problem.
If anyone knows how service centres are fixing them please post
blueflash said:
Don't believe UK has service centres to fix the issue, Lenovo customer service said return to supplier, which is no good as seems common problem.
If anyone knows how service centres are fixing them please post
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Hey I M from India,but It is a hardware problem not a software problem,so I should go to Motorola centre or lenovo?
I have the issue too... Imho the stock rom is highly unstable... The phone getting hot, ghost touches and an earphone channel sometimes working and sometimes not! Furthermore we have the quadroot vulnerability. Time for an update from Lenovo/Motorola. Or better: CyanogenMod!
Send with my Moto G4 Plus (XT1642) using Tapatalk!
Got a replacement and so far 1st day no ghost touch issues
This helped me-
Go to settings- battery - battery optimization. Now set system UI and google now launcher to not optimized. And restart your phone.
Wow this worked Thanks a bunch
cerberusss said:
This helped me-
Go to settings- battery - battery optimization. Now set system UI and google now launcher to not optimized. And restart your phone.
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This worked so far, did it this morning and so far I haven't had the phone freak out. Thank you so much for figuring this one out.
krazzysamm said:
Is ANYBODY have Idea to fix ghost touch in MOTO G4 PLUS,it's very very irritating?? Any person have any idea please SHARE IT??
Click to expand...
Click to collapse
As far as ghost touch are concerned motorola has provided a fix at its service centres without changing the panel.Read this on the motorola forum.
I found this on Moto X Pure thread on reddit
"Thanks to one of /u/jumnhy's suggestions, I decided to put some electrical tape around and on the digitizer and lcd connections inside the phone. After isolating these connectors with the tape, the problem went away all together. Anybody that finds this thread later on, it might be worth trying if you're trying to save yourself from buying an entire new display like I was."
hey hey hey fellas....atlast found something which satisfies everyone regarding ghost touch....the latest qualcomm has made severe changes inside turbo powered charger which couldn't able to stabilize the input voltage fluctuations. and that is why we all expirence ghost touch... i even checked my socket with Multimeter...hell yeah that was true....
atlast ive plugged stock moto turbo charger to the stabilizer, believe it or not i played nova 3 for exactly 44 mins beside charge was on !
so this caused ghost touch !
hope you guys understood
Hola, Consuñta para el moto g4 plus y el ghost touch
cerberusss said:
I found this on Moto X Pure thread on reddit
"Thanks to one of /u/jumnhy's suggestions, I decided to put some electrical tape around and on the digitizer and lcd connections inside the phone. After isolating these connectors with the tape, the problem went away all together. Anybody that finds this thread later on, it might be worth trying if you're trying to save yourself from buying an entire new display like I was."
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Click to collapse
Hola, estaba leyendo que pusiste cinta aisladora en el flex del lcd y del digitalizador. lo abriste y aislaste el interior para que no toque cerca del marco? Despues de poner la cinta aisladora la carcasa cierra bien? Tengo 2 g4 plus y me están volviendo loco, no quiero comprar una pantalla, gracias por la data, lo quiero intentar .
Tuviste que despegar el digitalizador de la pantalla? porque tengo entendido que es bastante complicado sin rin romper el lcd.
Adrián.
I found something interesting and that you might not know or imagine, but there was a time when I couldnt use my phone outdoors. Every time I tried to write my password the ghost touch appeared And all those things we face. And its related to autobright system when in places with a lot of sun interfering. When I deactivated autobrightness the problem disappeared when I tried to use the phone on the street. Dont know if its a coincidence, but you might try. Looks like the screen cant handle high brightness for a long time
It isn't related to charger only, because ghost touch is also visible when u max the brightness
Sent from my Moto G (4) using Tapatalk
pooniaprashant said:
It isn't related to charger only, because ghost touch is also visible when u max the brightness
Sent from my Moto G (4) using Tapatalk
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I can confirm this. Originally I would only experience ghost touch when using the quick charger. However, I now experience it when the phone heats up or when I turn the brightness up - even when it is not charging. I have tried factory resets etc. but I believe it is a hardware-related issue. I will be sending it back to Lenovo asap for repairs and hopefully they can fix the issue.
lukee986 said:
I can confirm this. Originally I would only experience ghost touch when using the quick charger. However, I now experience it when the phone heats up or when I turn the brightness up - even when it is not charging. I have tried factory resets etc. but I believe it is a hardware-related issue. I will be sending it back to Lenovo asap for repairs and hopefully they can fix the issue.
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Click to collapse
Yup, on Lenovo forums mods have confirmed that the have provided service centres with a fix that would stop this without replacing the screens, I believe what they are doing is covering the digitiser with an insulating tape/film. Anyone who have got this fixed do mention his/her screen type using an app called "Dev check" on playstore, together let's fight this annoying engineering disaster [emoji23]
Sent from my Moto G (4) using Tapatalk
And here i was thinking that it was my phone only which gets this ghost touch when brightness meter is increased, when a rom is flashed, it starts in recovery damn that is a nightmare. My phone is rooted and unlocked so hesitating to visit service center, any suggestions?
Smit01 said:
And here i was thinking that it was my phone only which gets this ghost touch when brightness meter is increased, when a rom is flashed, it starts in recovery damn that is a nightmare. My phone is rooted and unlocked so hesitating to visit service center, any suggestions?
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Click to collapse
If you don't wanna mess up anything then flash the stock firmware, relock the bootloader and visit the service centre. And if u wanna try out for yourself then then there's one thing I believe might work out, I haven't done this myself but I think this CAN solve the issue, try covering the digitiser with any insulating film/tape.
Again I would highly recommend you to relock the bootloader and visit service centre.
And do update your progress here, that would surely help others
Sent from my Moto G (4) using Tapatalk
pooniaprashant said:
If you don't wanna mess up anything then flash the stock firmware, relock the bootloader and visit the service centre. And if u wanna try out for yourself then then there's one thing I believe might work out, I haven't done this myself but I think this CAN solve the issue, try covering the digitiser with any insulating film/tape.
Again I would highly recommend you to relock the bootloader and visit service centre.
And do update your progress here, that would surely help others
Sent from my Moto G (4) using Tapatalk
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Click to collapse
Okay thanks I'll first try service center after going to stock and stuff , i posted this problem like 2 or some months ago but no one had the same issue so no one replied properly but now many are facing the same issue.
Smit01 said:
Okay thanks I'll first try service center after going to stock and stuff , i posted this problem like 2 or some months ago but no one had the same issue so no one replied properly but now many are facing the same issue.
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Click to collapse
As time passes many more would report the same
Sent from my Moto G (4) using Tapatalk