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I want to buy the xperia Z3C. it fits all my needs, has an adequate sized screen ,excellent performance, good battery life etc ,etc.
But the previous Sony flagship phones, namely the Z, Z1, Z1C & Z2 have a very serious manufacturing defect - self cracking screens. the glass panes on the front and the back of these phones crack due to overheating (sometimes without overheating). there have been cases where the owners went to bed with their phones on a table and woke up to find that the phone had cracked. the problem seem to lie with the glass and metal construction. due to the waterproof and dustproof construction ,there isn't any proper heat dissipation, and since aluminum and glass react differently to heat, the glass cracks(in some cases even the display below it). Sony continues to deny the defect, usually blaming the user for the cracked glass and the users have to pay for the new screen(~$200-$300)
so back to the Z3 and Z3C, they have the same construction. so I am worried. if i do buy ,then I have to buy the phone unlocked ,which will set me back by $600( I am from India, no contracts here).
So what are your thoughts on this issue, and is there anybody who has faced this issue before?
Ananay Singh said:
I want to buy the xperia Z3C. it fits all my needs, has an adequate sized screen ,excellent performance, good battery life etc ,etc.
But the previous Sony flagship phones, namely the Z, Z1, Z1C & Z2 have a very serious manufacturing defect - self cracking screens. the glass panes on the front and the back of these phones crack due to overheating (sometimes without overheating). there have been cases where the owners went to bed with their phones on a table and woke up to find that the phone had cracked. the problem seem to lie with the glass and metal construction. due to the waterproof and dustproof construction ,there isn't any proper heat dissipation, and since aluminum and glass react differently to heat, the glass cracks(in some cases even the display below it). Sony continues to deny the defect, usually blaming the user for the cracked glass and the users have to pay for the new screen(~$200-$300)
so back to the Z3 and Z3C, they have the same construction. so I am worried. if i do buy ,then I have to buy the phone unlocked ,which will set me back by $600( I am from India, no contracts here).
So what are your thoughts on this issue, and is there anybody who has faced this issue before?
Click to expand...
Click to collapse
Coming from the XZ, I know the stories. In my opinion you shouldn't be worried. The chance that a screen cracks without ANY reason is less then 1%, many times something hit people's screen without realizing. In the 1.5 years that I've had my XZ I have dropped my phone (on purpose) many times, without anything happening. People also removed the anti shatter screen, which results into bigger chance that the screen will crack.
I don't blame Sony for giving the fault to the consumer, it's not like Sony doesn't test their products before releasing them. If Sony gave everyone a new phone after they said that it cracked without a reason, guess what everyone would do.... Claim that the screen cracked without a reason just to get a new phone/screen.
(Why do you have to pay 600$ for the phone btw? You can just buy it cheaper at sites like Clove/Handtec and get the same insurances.)
Dsteppa said:
Coming from the XZ, I know the stories. In my opinion you shouldn't be worried. The chance that a screen cracks without ANY reason is less then 1%, many times something hit people's screen without realizing. In the 1.5 years that I've had my XZ I have dropped my phone (on purpose) many times, without anything happening. People also removed the anti shatter screen, which results into bigger chance that the screen will crack.
I don't blame Sony for giving the fault to the consumer, it's not like Sony doesn't test their products before releasing them. If Sony gave everyone a new phone after they said that it cracked without a reason, guess what everyone would do.... Claim that the screen cracked without a reason just to get a new phone/screen.
(Why do you have to pay 600$ for the phone btw? You can just buy it cheaper at sites like Clove/Handtec and get the same insurances.)
Click to expand...
Click to collapse
well that's some relief. from what I've heard sony have removed the anti-shatter layer from their new phones. as for paying $600, I don't know whether I'll get warranty on the phone in India, if i buy from handtec or clove
Ananay Singh said:
well that's some relief. from what I've heard sony have removed the anti-shatter layer from their new phones. as for paying $600, I don't know whether I'll get warranty on the phone in India, if i buy from handtec or clove
Click to expand...
Click to collapse
You will, but the two year warranty will remain in the UK. In other words, if something goes wrong, you have to send it back to them to take a look at and repair Made sure I checked that, as this is my first online purchase of a mobile phone
matapo said:
You will, but the two year warranty will remain in the UK. In other words, if something goes wrong, you have to send it back to them to take a look at and repair Made sure I checked that, as this is my first online purchase of a mobile phone
Click to expand...
Click to collapse
Yeah that's right. It's also my international perchance when it comes to phones, but from what I've understood that if there is something actually wrong with the phone, you'll only have to pay the shipping costs and of course not the repair costs. Unless it was your fault.
matapo said:
You will, but the two year warranty will remain in the UK. In other words, if something goes wrong, you have to send it back to them to take a look at and repair Made sure I checked that, as this is my first online purchase of a mobile phone
Click to expand...
Click to collapse
I always buy my Sony phones outside the US, have had warranty covered in US every time I needed to.
Sent from my C5502 using Tapatalk
I just got a crack on my new Z3 Compact front screen without any reason. No drops or impacts.
I have case and screen protectors on the phone.
Ah sony ..... Some things do not change
Bialynia said:
I always buy my Sony phones outside the US, have had warranty covered in US every time I needed to.
Sent from my C5502 using Tapatalk
Click to expand...
Click to collapse
That's good to know.
demon_xxi said:
I just got a crack on my new Z3 Compact front screen without any reason. No drops or impacts.
I have case and screen protectors on the phone.
Ah sony ..... Some things do not change
Click to expand...
Click to collapse
Do you play games or run apps that are processor intensive? Did you set the phone down on a cool flat surface such as a glass table or kitchen counter after using it? - This was a big issue for Nexus 4 back glass. Cold surface + warm phone = cracked backs
Too bad... I am afraid the beaking glass will break the deal for me. Wanted this Z3c pretty bad
DrPanz said:
Too bad... I am afraid the beaking glass will break the deal for me. Wanted this Z3c pretty bad
Click to expand...
Click to collapse
I was really close to pulling the trigger on one from Clove to USA and even called to have them do a pre-check on phone before sending to me so I can be sure to get a good set of speakers, no dead pixels etc. they charge about $ 30 for this service
Now,I am on hold on Z3 C .
IF I can put screen protectors tempered glass front and back and put it in a really
good case-will I be able to use it in an active lifestyle in front pocket for a year or so...and be reasonably certain no broken screen.?
There was no cold and hot involved with my phone. It was maximum in my jacket pocket. Really no abuse or other non standard use.
Also I think tempered glass would not help in this case. The glass would break under it as well.
I am hoping to get it fixed cause I want this phone badly. It is the only one I like now for features/form factor ratio.
I wish they get a root soon too. Would like to see MIUI on this phone.
dropped z3c several times. hasn't cracked.
demon_xxi said:
I just got a crack on my new Z3 Compact front screen without any reason. No drops or impacts.
I have case and screen protectors on the phone.
Ah sony ..... Some things do not change
Click to expand...
Click to collapse
Picture please? :good::good:
Yeah, please upload the picture.
My $0.02... I have a Z1C that developed a severe set of cracks. Until reading this thread, I had a suspicion that it "happened on its own" but couldn't really believe it; so I attributed it to some unknown abuse on my part. I'm still skeptical, but I'm confident no outside force hit the screen so I'm tending to believe it was a case of spontaneous cracking (perhaps due to heat?).
It's off to Sony USA for evaluation. I'll be pleasantly surprised and impressed with Sony if they cover it under warranty. One other note: I purchased it from Clove UK, but Sony USA had it in their database and offered no protest.
Whether warrantied or not, I am disappointed by their repair policy. It would be nice to cross-ship a replacement so I am not un-phoned for two weeks, but, alas, no. So, I pulled the trigger on a Z3C (which normally would not be compelling enough for me to upgrade) which should be here Monday. And I'll pass the repaired Z1C on to one of the kids.
I've had the Z1 for about a year. It's fallen a number of times from 4 feet or so on to a ceramic tile floor. I've got a Devilcase aluminum bumper on the phone. The corners of the Devilcase are all dented and chewed up, but there are no cracks in the glass. I just got the Z3 compact, and I'm hoping for as good of luck with it.
less than a week
So I've had my new shiny Z3 less than a week and have a hairline crack all the way across the top right hand corner of the screen and the touch does not work above the crack, no abuse, I don't keep it in a pocket it could be sat on in, it was fine in the morning when I was killing time before work playing games, on the desk next to me all day at work and then when I went to look at it when I finished it has this mystery crack.
I'm sending to Sony under the warranty to see if they will repair this obvious design defect as some of my research on the net suggests they will and will update this thread with the result
Definitely enough reports of this to be concerning....
Sent from my D5803
I too want it badly
Ananay Singh said:
I want to buy the xperia Z3C. it fits all my needs, has an adequate sized screen ,excellent performance, good battery life etc ,etc.
Click to expand...
Click to collapse
demon_xxi said:
I just got a crack on my new Z3 Compact front screen without any reason. No drops or impacts.
I have case and screen protectors on the phone.
Ah sony ..... Some things do not change
Click to expand...
Click to collapse
I too want this phone and it is available (cheapest) in ebay India for around 38k, but now incidents of self cracked screens are troubling me!
My back glass cracked and I see both original and unoriginal glass battery covers selling on ebay from about 10-30usd. Anyone tried these? Replacing it on my own seems like an easy task with a guitarpick. Will the waterproofing be good after replacing?
Hope someone will get back to me
bakskj said:
My back glass cracked and I see both original and unoriginal glass battery covers selling on ebay from about 10-30usd. Anyone tried these? Replacing it on my own seems like an easy task with a guitarpick. Will the waterproofing be good after replacing?
Hope someone will get back to me
Click to expand...
Click to collapse
Chances are small that the phone will be waterproof again after you did it.
I did it with the Xperia Z, you need to heat the back for a while with a hairdryer and then it shouldn't be to hard to remove the back plate without breaking it. Just make sure to remove it at all sides evenly to reduce the risk of breaking it.
Also look for the back adhesive, because once you removed it, you'll also damage the adhesive.
I never tested my XZ after I repaired it to see if it was still waterproof.
Sent from my D5803
bakskj said:
My back glass cracked and I see both original and unoriginal glass battery covers selling on ebay from about 10-30usd. Anyone tried these? Replacing it on my own seems like an easy task with a guitarpick. Will the waterproofing be good after replacing?
Hope someone will get back to me
Click to expand...
Click to collapse
If you want to replace it yourself the Z3C have inbuilt waterproof (pressure) tests so you can test it afterwards yourself, so give it a try if it's cheaper than having Sony do it for you, if you want to of course.
frason said:
If you want to replace it yourself the Z3C have inbuilt waterproof (pressure) tests so you can test it afterwards yourself, so give it a try if it's cheaper than having Sony do it for you, if you want to of course.
Click to expand...
Click to collapse
Nice link! Surprised to see that the pressure test says it is still waterproof even though my back is cracked. I was thinking to replace the back myself with an original cover on ebay. Should be alot cheaper? Or does anyone have experiences with how much sony charges to do this for me?
Has noone tried to replace the back on their own? removing the cover looks easy enough on youtube.
bakskj said:
Nice link! Surprised to see that the pressure test says it is still waterproof even though my back is cracked. I was thinking to replace the back myself with an original cover on ebay. Should be alot cheaper? Or does anyone have experiences with how much sony charges to do this for me?
Has noone tried to replace the back on their own? removing the cover looks easy enough on youtube.
Click to expand...
Click to collapse
It just means that your cracked back isn't impacting the waterproof, yet at least.
Sony may do it for free unless you have dropped it etc, depends on your service center.
frason said:
It just means that your cracked back isn't impacting the waterproof, yet at least.
Sony may do it for free unless you have dropped it etc, depends on your service center.
Click to expand...
Click to collapse
Can the pressure test be trusted? If the waterproofing is still there I am considering not playing around with the back-cover and just smack a case on top of it.
The cracks were my fault but does not matter with a case on, it was the waterproofing I was most worried about
bakskj said:
Can the pressure test be trusted? If the waterproofing is still there I am considering not playing around with the back-cover and just smack a case on top of it.
The cracks were my fault but does not matter with a case on, it was the waterproofing I was most worried about
Click to expand...
Click to collapse
No clue if it can be trusted 100%. But it's there and is a test for it, if you open a flap you should see that it doesn't work anymore.
So it's up to you to gamble or not.
Just use cpuz app
Learned today that it would cost just about 85USD including parts to replace the back cover and maintaining warranty, so for me that was the best solution.
bakskj said:
Can the pressure test be trusted? If the waterproofing is still there I am considering not playing around with the back-cover and just smack a case on top of it.
The cracks were my fault but does not matter with a case on, it was the waterproofing I was most worried about
Click to expand...
Click to collapse
The pressure test only tells you that the air cannot move freely in/outside of the phone, gives you a clue of waterproofness. If there is even a small leak on a flap the test will not work but if there is a really small leak in your back cover and say when you push on it to test it closes the leak temporarily the test will be good but your phone will not be waterproof. So be cautionous.
Replacing the cover without the original adhesive is risky and you loose the warranty but for 85$ (20% of the phone price) I would personnaly try.
frason said:
If you want to replace it yourself the Z3C have inbuilt waterproof (pressure) tests so you can test it afterwards yourself, so give it a try if it's cheaper than having Sony do it for you, if you want to of course.
Click to expand...
Click to collapse
Thanks a lot for the link, could be useful one day ^^
Hi,
I did it by myself and lost pressure test passed.
I plan to do the things the right way by heating the back cover edges before placing it, which should help to pass pressure test.
I'll keep you posted ?
Jo
joconsulting said:
Hi,
I did it by myself and lost pressure test passed.
I plan to do the things the right way by heating the back cover edges before placing it, which should help to pass pressure test.
I'll keep you posted ?
Jo
Click to expand...
Click to collapse
Can you please post instructions and which back cover you bought? My back glass just shattered yesterday and nobody in my city can repair the Z3c yet, so I want to do it myself.
Hi,
I bought from etradesupply and you can also find it at rounded.
I followed instructions from YouTube video under "Sony Xperia Z3 Compact D5803, D5833 disassembly".
Regards
Jo
I replaced the back my z3 with back from witrigs. witrigs.com/custom-back-cover-for-sony-xperia-z3-compact-orange
I tried twice and both time the adhesive peeled off after a couple days. Make sure you are getting the right adhesive with the back cover.
E.N. said:
I replaced the back my z3 with back from witrigs. witrigs.com/custom-back-cover-for-sony-xperia-z3-compact-orange
I tried twice and both time the adhesive peeled off after a couple days. Make sure you are getting the right adhesive with the back cover.
Click to expand...
Click to collapse
Seems you're experienced in that, so what is the "right adhesive" to be used then?
sxtester said:
Seems you're experienced in that, so what is the "right adhesive" to be used then?
Click to expand...
Click to collapse
It's hard to know what you are getting from the replacement parts companies. 3M or OEM should be what to look for, but you have to trust the retailer since you can't verify it.
E.N. said:
It's hard to know what you are getting from the replacement parts companies. 3M or OEM should be what to look for, but you have to trust the retailer since you can't verify it.
Click to expand...
Click to collapse
Well, 3M is probably producing a 1000 different adhesives and OEMs are using 100 different adhesives for/in their products. Hence, this is not getting us anywhere.
Anyone in possession of a repair manual? It should be specified in there.
Sent from my D5803 using XDA Free mobile app
sxtester said:
Well, 3M is probably producing a 1000 different adhesives and OEMs are using 100 different adhesives for/in their products. Hence, this is not getting us anywhere.
Anyone in possession of a repair manual? It should be specified in there.
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
I seriously doubt you would be able to find a sony repair manual that would give details about the parts. The OEMs want to repair their own phones, and not some repair shop. I have a five-pack of back cover adhesives on order from ebay. They should arrive on monday, will report back if they are indeed OEM as the seller indicated.
E.N. said:
I seriously doubt you would be able to find a sony repair manual that would give details about the parts. The OEMs want to repair their own phones, and not some repair shop. I have a five-pack of back cover adhesives on order from ebay. They should arrive on monday, will report back if they are indeed OEM as the seller indicated.
Click to expand...
Click to collapse
Yeah, but you know, in the end it really doesn't matter THAT much if it's OEM or not.
Because look, even the phones we have, made in a factory have chances of leakage and what not.
Thought id post here about my Xperia Z3 and how things went from great to worse. Bought the phone last November here in Finland and was a happy little peasant with a brand new phone. Loved the phone but quite early on I think i managed to break the back glass myself (?). I didn't drop it, it just cracked... The phone was denied warranty back then due to mechanical preassure (saying it's my own fault it cracked). Well that was no biggie as it was just the back cover and it didn't make hte usability of the phone any worse than it was. And it may as well be that I've broken it myself, not being carefull enough. Picture #1, #2, #3. Sorry for the poor quality, but as you can see there's no damage on the sides indicating it being dropped, but still it could be my own fault.
Fast forward half a year and I noticed that my phone had a yellow tint on it's display right next to the micro-usb port. I took the phone for warranty and waited a few weeks. The local service company denied warranty due to improper use of the device quoting the phone being bent, cracked rear cover and the LCD screen glue being broken. I was really surprised and I hadn't noticed the bending or the glueing being an issue. Received the pictures and it indeed was bent and the lcd screen glue was torn. Still, the phone wasn't mishandled in any way, well it did drop a few times but nothing major.
Pictures from the service: #1, #2, #3, #4, #5
Well there's no denying those pictures. To be honest, I would have expected the phone to not bend (keep it in my front pocket) and havn't taken the phone with me to sports or anything like that. So my phone was denied warranty as all damage to the phone was not due to poor build quality but to improper usage of the device. Took the phone to my local reseller where I bought the phone for consumer complaint as I couldn't have in any way be held accountable for the LCD screen defect or the poor glue. Bending ok, mayby... but still think this is a little bit far fetched and the rear cover i can definately be held accountable for. But the screen? Really? The service center said that the phone would need to be replaced completely. Sony official response was that it's not due to build quality issues but to damage caused by improper use of the device. They stood behind the service center and device is officially out of warranty now.
Well I did order spare parts and replace the LCD screen glue myself, and the back cover was held tight but the LCD screen wasn't. I managed to almost pull out the complete screen without heating it up first. As a result the glue came off in a wierd way as seen in the picture here. I really doubt the way the screen was glued could be my fault and has to be an manufacturing error.
Anyway, this is my story with my Xperia Z3 phone. Now i'm stuck with a faulty LCD screen that has burnt yellow tint close to the micro-usb port and it's a really ****ty way to keep the phone for another 12 months or so untill it's paid off (24months payment). Here's the gallery with all the pictures link.
TL: DR: Phone denied warranty (yellow tint on LCD, LCD gluing broken, bent phone and cracked rear glass. Last two might be my fault, but the first two couldn't be. Warranty service and Sony claim i've caused all damange to phone. Can't say i agree
they are right... NO ONE would approve warranty when there is physical damage....
They always have to prove that the defect you want them to repair was caused by you. So physical damage is not always enough for them to reject a warranty repair.
In this case, however, I can easily imagine both defects being caused by you bending the phone, so I'm not that surprised they denied your claim...
Whatever. I spent ~$160 fixing my phone. Both sides glass broken and phone unusable. Under std warranty (bought through expansys-usa.com) sent to sony/texas, waited about 3 weeks (forever) and rcvd a brand new phone back. Back is once again cracked. I will say this. Unless a proper case comes out, I won't be buying any more sonys. The best hard case now is the lovemei ($35) imo. Carrying case? Maxpedition TC-2. With a lovemei case get a TC-3.
I have the Z3 since it came out, bought it right at release. Only use a soft case, always have it in my front pocket. It's with me when I ride my bike and I took pictures of the kids in the water. So far no issues, except two bright spots in the lower part of the screen. So far I've been too lazy to get it repaired/exchanged.
Same for me too. 5 months old and its the 3rd time I sent it to Sony because of warranty.
Screen cracked for no reason.
The reasons before were Bluetooth not working and battery dieing.
Definitely my last Sony.
Cozmos23 said:
Same for me too. 5 months old and its the 3rd time I sent it to Sony because of warranty.
Screen cracked for no reason.
The reasons before were Bluetooth not working and battery dieing.
Definitely my last Sony.
Click to expand...
Click to collapse
Screen cracked for no reason, strange...maybe it is not cracked at all...maybe you have some sort of hallucination when you look at it, and it happens only to you and only when you look at it...
EDIT: OP - first two faults are caused by your abuse...so I don't see any point of this thread...
No front or back cracks or damage for me yet. I got mine back in March and installed tempered glass on the front which I broke the other day. The only issue I have is yellowing around the soft keys caused by me I think. Front pocket and I basically do parkour at work as a residential window cleaner I jump a lot of gates and fences everyday. To be perfectly honest I'm surprised the phone is still in 100% condition on the outside. [emoji12]
EDIT: OP - first two faults are caused by your abuse...so I don't see any point of this thread...
The point was that they pinned all of the damage on me and claimed I was responsible for the poor glue used with the LCD screen and the screen errors as well while I could in no way have done that damage by using the device. And I really doubt a cracked back cover and the slight bending could cause either of the problems with the screen. The idea was to share how it went down and perhaps to be of use to someone. Seems though it won’t be so let this post be buried.
Sure I’m a little bit surprised a device could even bend and thought it was just something that would happen if deliberately done. Never had that with any previous phone from any manufacturer. I will buy smaller phones next time or sturdier ones so I can keep them with me. Not saying it’s a common problem as it surely isn’t, just going to make different desisions in the future.
It seems there is no end to the z5 misfortunes. For me, it's like 5 min I decide to order the compact, then I read another piece of bad news. Then I think it can't be that bad and what other choice of compact waterproof phone do I have, then I read another piece of bad news, and so on. Anyway, Verge reports a cracked back panel. Looks just like my z3 compact.
www.theverge.com/2015/10/8/9480135/sony-xperia-z5-broken-glass-back
Sent from my D5803 using XDA Free mobile app
The Z5C doesn't have a glass back, so happy days.
radjad said:
The Z5C doesn't have a glass back, so happy days.
Click to expand...
Click to collapse
Yes it does, frosted glass.
Both sides need to have plastic or temped protection cover
㊙Send from somewhere on the earth™ ?
Its normal you hear all this negative stuff because first thing that people do is when they find something negative and see if the problem can be fixed. When the phone is working fine those people dont care to write a topic or comment.
RiTCHiE007 said:
Its normal you hear all this negative stuff because first thing that people do is when they find something negative and see if the problem can be fixed. When the phone is working fine those people dont care to write a topic or comment.
Click to expand...
Click to collapse
That's very true but it also doesn't mean that it is not happening often. There were lots of reports with the z3 series. I was hoping that this spontaneous crack issue would be solved
Sent from my D5803 using XDA Free mobile app
Although in this case it is unclear if it was spontaneous or not. He reports that he has an iPhone dock with metal edges on his desk and wonders if the phone might have landed partly on it at a bad angle.
Mind, cracks should still not happen even under such conditions. But it is something different than cracking on its own - this you can at least try to prevent by being careful and/or using a case.
O course, IMO a glass back is still a workbook example of form over function. I much much rather have a "non-premium" plastic back and not having to worry about the back side breaking than the reverse situation.
Psykhe said:
Although in this case it is unclear if it was spontaneous or not. He reports that he has an iPhone dock with metal edges on his desk and wonders if the phone might have landed partly on it at a bad angle.
Mind, cracks should still not happen even under such conditions. But it is something different than cracking on its own - this you can at least try to prevent by being careful and/or using a case.
O course, IMO a glass back is still a workbook example of form over function. I much much rather have a "non-premium" plastic back and not having to worry about the back side breaking than the reverse situation.
Click to expand...
Click to collapse
Yea dont know why they like to bash on sony while it could be a user that doesn't know his stuff. We all know them people at the verge are never happy with a phone unless its a iphone.
well, we had bend gate with an iphone and we have glass gate with z5c - its food for haters
RiTCHiE007 said:
Yea dont know why they like to bash on sony while it could be a user that doesn't know his stuff. We all know them people at the verge are never happy with a phone unless its a iphone.
Click to expand...
Click to collapse
Or it could be a real issue. It certainly was with the Z3c. I quite often do not agree with the reviews on verge, but automatically disqualifying something because it is posted on that site is a bit too much like fanboyism for me.
Also, someone who is "putting a phone on a table so it accidentally lands at a bad angle on another object" is for me very much not "a user that doesn't know his stuff". Sorry, but a phone which cannot take *that* without getting damaged simply has a design error.
Lets wait an see. It could be an isolated incident or it could be like with its predecessor something relatively common. I for my part will wait till at least Christmas before I but a Z5c. I really want for it to succeed - because if it doesn't we can probably say goodbye to any good android phones sub-5" - but I won't buy it if I have to be afraid it gets damaged each time I do not handle it with kids gloves.
I'm definitely a Sony Xperia fan boy. I love the compacts. I wish they would make compact waterproof phones forever. But even I confess the z3 compact cracked back panel was not just a Crackgate. It was very much real. I really hope it won't be an issue for my soon to order z5 compact.
Sent from my D5803 using XDA Free mobile app
tudork said:
I'm definitely a Sony Xperia fan boy. I love the compacts. I wish they would make compact waterproof phones forever. But even I confess the z3 compact cracked back panel was not just a Crackgate. It was very much real. I really hope it won't be an issue for my soon to order z5 compact.
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
new one still seem waterproof
https://www.youtube.com/watch?v=0X2jSk_5uKY
https://www.youtube.com/watch?v=yEpNfOZ_vx4
And i got my z5c today to replace my z3c and i love it! The fingerprint scanner is such a win!
Well I just absolutely annihilated the backing on my two week old z5c.
Carrying boxes, slipped from thigh height onto cement and now looks like a bomb site.
Spiderweb cracks across half the back, glass splinters coming out everywhere.
I know concrete = bad but at least my RAZR m I'm writing from survived that for over a year, including concrete drops, before I put a case on it.
But Christ that back glass is anything but tough.
For the love of god either have insurance or put a case on it. This phone is slippery in any circumstance and one hard surface will ruin your day.
Hoping Sony will be helpful with repairs when I call tomorrow.
Love my phone, hate that they made it this fragile
_Aj_ said:
Well I just absolutely annihilated the backing on my two week old z5c.
Carrying boxes, slipped from thigh height onto cement and now looks like a bomb site.
Spiderweb cracks across half the back, glass splinters coming out everywhere.
I know concrete = bad but at least my RAZR m I'm writing from survived that for over a year, including concrete drops, before I put a case on it.
But Christ that back glass is anything but tough.
For the love of god either have insurance or put a case on it. This phone is slippery in any circumstance and one hard surface will ruin your day.
Hoping Sony will be helpful with repairs when I call tomorrow.
Love my phone, hate that they made it this fragile
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be happy its just the back tho because the back is easy to replace.
My z5c back just broke.
Took it in my hand. Did nothing.
Heard a click and there it was.
The upside of glass its alot more scratch resistance from plastic even from aluminium
the down side is more sensitive to high heat\cold changes and hits can stutter it more easily
i'vgot silicon case
Well, my Z5C back glass is now a spiderweb of shattered lines. Questions:
1. Where exactly can I get my hands on the original Sony back cover? Even though I am willing to pay Sony in the US to have it replaced, they are telling me they don't have availability to perform out-of-warranty work. They'll call me when they have availability. (Huh?!?)
2. Is the glass back itself part of the waterproofing membrane? When I watched the tear down video of the Z5C, it appears that there is a plastic membrane on the inside surface of the glass back. My basic inquiry is if the shattered back glass in itself renders the phone non-waterproof, or if it is still waterproof?
Thanks!
StHalcyon said:
Well, my Z5C back glass is now a spiderweb of shattered lines. Questions:
1. Where exactly can I get my hands on the original Sony back cover? Even though I am willing to pay Sony in the US to have it replaced, they are telling me they don't have availability to perform out-of-warranty work. They'll call me when they have availability. (Huh?!?)
2. Is the glass back itself part of the waterproofing membrane? When I watched the tear down video of the Z5C, it appears that there is a plastic membrane on the inside surface of the glass back. My basic inquiry is if the shattered back glass in itself renders the phone non-waterproof, or if it is still waterproof?
Thanks!
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1. Try Ebay. In europe they are around 10€, much cheaper if you order them from china, however i don't think they are all original. Look for the SONY logo in the middle of the glas.
2. I would say yes. The membrane you saw is probably the adhesive of the back panel https://www.ifixit.com/Store/Parts/Sony-Xperia-Z5-Compact-Back-Cover-Adhesive/IF312-102 if the glas is broken inside the adhesive it should be no more waterproof.
However you can test it by yourself:
http://forum.xda-developers.com/z5-compact/general/water-resistant-waterproofing-testing-t3463969
Gewiz said:
1. Try Ebay. In europe they are around 10€, much cheaper if you order them from china, however i don't think they are all original. Look for the SONY logo in the middle of the glas.
2. I would say yes. The membrane you saw is probably the adhesive of the back panel https://www.ifixit.com/Store/Parts/Sony-Xperia-Z5-Compact-Back-Cover-Adhesive/IF312-102 if the glas is broken inside the adhesive it should be no more waterproof.
However you can test it by yourself:
http://forum.xda-developers.com/z5-compact/general/water-resistant-waterproofing-testing-t3463969
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Thanks, but I am afraid to order from eBay, because based on seller reviews, there were many people complaining that they either did not get the item after purchase, or the NFC won't work. Many of the sellers blur/censor out the Sony mark. Not quite sure why, but it makes me think that these are not original items.
StHalcyon said:
Thanks, but I am afraid to order from eBay, because based on seller reviews, there were many people complaining that they either did not get the item after purchase, or the NFC won't work. Many of the sellers blur/censor out the Sony mark. Not quite sure why, but it makes me think that these are not original items.
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Never had problems on ebay, sometimes on aliexpress. But till now, everytime when the order didn't arrive, i got a full refund without any problem. So i think it worth a try.
Of course when a seller blur out the logo its normally a bad sign and i would look for another dealer.
Just thought I'd share a positive customer service story with regards my nearly 2 year old device. A common fault among Z2's is the back panel peeling off the back because of failing adhesive. I sent my fairly well used (some scratches on the frame, wonky power button, scratched camera glass..) phone off to be repaired and got essentially a brand new phone sent back to me! All I can imagine is they have a large stock of outer cases in the warehouse as the fault was just the back panel not the whole outer casing! If you're close to the end of your warranty and have some issues that might be covered, I had a very positive experience when I sent my phone in for repair and so might you!
Nice...
me to,
my z2 had an issue with the LCD , the glas wasn't broken or the LCD. The LCD was shown some crap thing, like a frozen Display.
Also the Power Button, had some issue, sometimes the phone goes in standby, by reading, gaming or something else.
And the camera had a kind of fog on the pictures.
And yes I got a brand new z2 back
For me it's exactly the opposite, I sent the phone for a 3.5mm jack repair and they told me my screen was broken and that I had to pay.
Wtf sony?