I want to buy the xperia Z3C. it fits all my needs, has an adequate sized screen ,excellent performance, good battery life etc ,etc.
But the previous Sony flagship phones, namely the Z, Z1, Z1C & Z2 have a very serious manufacturing defect - self cracking screens. the glass panes on the front and the back of these phones crack due to overheating (sometimes without overheating). there have been cases where the owners went to bed with their phones on a table and woke up to find that the phone had cracked. the problem seem to lie with the glass and metal construction. due to the waterproof and dustproof construction ,there isn't any proper heat dissipation, and since aluminum and glass react differently to heat, the glass cracks(in some cases even the display below it). Sony continues to deny the defect, usually blaming the user for the cracked glass and the users have to pay for the new screen(~$200-$300)
so back to the Z3 and Z3C, they have the same construction. so I am worried. if i do buy ,then I have to buy the phone unlocked ,which will set me back by $600( I am from India, no contracts here).
So what are your thoughts on this issue, and is there anybody who has faced this issue before?
Ananay Singh said:
I want to buy the xperia Z3C. it fits all my needs, has an adequate sized screen ,excellent performance, good battery life etc ,etc.
But the previous Sony flagship phones, namely the Z, Z1, Z1C & Z2 have a very serious manufacturing defect - self cracking screens. the glass panes on the front and the back of these phones crack due to overheating (sometimes without overheating). there have been cases where the owners went to bed with their phones on a table and woke up to find that the phone had cracked. the problem seem to lie with the glass and metal construction. due to the waterproof and dustproof construction ,there isn't any proper heat dissipation, and since aluminum and glass react differently to heat, the glass cracks(in some cases even the display below it). Sony continues to deny the defect, usually blaming the user for the cracked glass and the users have to pay for the new screen(~$200-$300)
so back to the Z3 and Z3C, they have the same construction. so I am worried. if i do buy ,then I have to buy the phone unlocked ,which will set me back by $600( I am from India, no contracts here).
So what are your thoughts on this issue, and is there anybody who has faced this issue before?
Click to expand...
Click to collapse
Coming from the XZ, I know the stories. In my opinion you shouldn't be worried. The chance that a screen cracks without ANY reason is less then 1%, many times something hit people's screen without realizing. In the 1.5 years that I've had my XZ I have dropped my phone (on purpose) many times, without anything happening. People also removed the anti shatter screen, which results into bigger chance that the screen will crack.
I don't blame Sony for giving the fault to the consumer, it's not like Sony doesn't test their products before releasing them. If Sony gave everyone a new phone after they said that it cracked without a reason, guess what everyone would do.... Claim that the screen cracked without a reason just to get a new phone/screen.
(Why do you have to pay 600$ for the phone btw? You can just buy it cheaper at sites like Clove/Handtec and get the same insurances.)
Dsteppa said:
Coming from the XZ, I know the stories. In my opinion you shouldn't be worried. The chance that a screen cracks without ANY reason is less then 1%, many times something hit people's screen without realizing. In the 1.5 years that I've had my XZ I have dropped my phone (on purpose) many times, without anything happening. People also removed the anti shatter screen, which results into bigger chance that the screen will crack.
I don't blame Sony for giving the fault to the consumer, it's not like Sony doesn't test their products before releasing them. If Sony gave everyone a new phone after they said that it cracked without a reason, guess what everyone would do.... Claim that the screen cracked without a reason just to get a new phone/screen.
(Why do you have to pay 600$ for the phone btw? You can just buy it cheaper at sites like Clove/Handtec and get the same insurances.)
Click to expand...
Click to collapse
well that's some relief. from what I've heard sony have removed the anti-shatter layer from their new phones. as for paying $600, I don't know whether I'll get warranty on the phone in India, if i buy from handtec or clove
Ananay Singh said:
well that's some relief. from what I've heard sony have removed the anti-shatter layer from their new phones. as for paying $600, I don't know whether I'll get warranty on the phone in India, if i buy from handtec or clove
Click to expand...
Click to collapse
You will, but the two year warranty will remain in the UK. In other words, if something goes wrong, you have to send it back to them to take a look at and repair Made sure I checked that, as this is my first online purchase of a mobile phone
matapo said:
You will, but the two year warranty will remain in the UK. In other words, if something goes wrong, you have to send it back to them to take a look at and repair Made sure I checked that, as this is my first online purchase of a mobile phone
Click to expand...
Click to collapse
Yeah that's right. It's also my international perchance when it comes to phones, but from what I've understood that if there is something actually wrong with the phone, you'll only have to pay the shipping costs and of course not the repair costs. Unless it was your fault.
matapo said:
You will, but the two year warranty will remain in the UK. In other words, if something goes wrong, you have to send it back to them to take a look at and repair Made sure I checked that, as this is my first online purchase of a mobile phone
Click to expand...
Click to collapse
I always buy my Sony phones outside the US, have had warranty covered in US every time I needed to.
Sent from my C5502 using Tapatalk
I just got a crack on my new Z3 Compact front screen without any reason. No drops or impacts.
I have case and screen protectors on the phone.
Ah sony ..... Some things do not change
Bialynia said:
I always buy my Sony phones outside the US, have had warranty covered in US every time I needed to.
Sent from my C5502 using Tapatalk
Click to expand...
Click to collapse
That's good to know.
demon_xxi said:
I just got a crack on my new Z3 Compact front screen without any reason. No drops or impacts.
I have case and screen protectors on the phone.
Ah sony ..... Some things do not change
Click to expand...
Click to collapse
Do you play games or run apps that are processor intensive? Did you set the phone down on a cool flat surface such as a glass table or kitchen counter after using it? - This was a big issue for Nexus 4 back glass. Cold surface + warm phone = cracked backs
Too bad... I am afraid the beaking glass will break the deal for me. Wanted this Z3c pretty bad
DrPanz said:
Too bad... I am afraid the beaking glass will break the deal for me. Wanted this Z3c pretty bad
Click to expand...
Click to collapse
I was really close to pulling the trigger on one from Clove to USA and even called to have them do a pre-check on phone before sending to me so I can be sure to get a good set of speakers, no dead pixels etc. they charge about $ 30 for this service
Now,I am on hold on Z3 C .
IF I can put screen protectors tempered glass front and back and put it in a really
good case-will I be able to use it in an active lifestyle in front pocket for a year or so...and be reasonably certain no broken screen.?
There was no cold and hot involved with my phone. It was maximum in my jacket pocket. Really no abuse or other non standard use.
Also I think tempered glass would not help in this case. The glass would break under it as well.
I am hoping to get it fixed cause I want this phone badly. It is the only one I like now for features/form factor ratio.
I wish they get a root soon too. Would like to see MIUI on this phone.
dropped z3c several times. hasn't cracked.
demon_xxi said:
I just got a crack on my new Z3 Compact front screen without any reason. No drops or impacts.
I have case and screen protectors on the phone.
Ah sony ..... Some things do not change
Click to expand...
Click to collapse
Picture please? :good::good:
Yeah, please upload the picture.
My $0.02... I have a Z1C that developed a severe set of cracks. Until reading this thread, I had a suspicion that it "happened on its own" but couldn't really believe it; so I attributed it to some unknown abuse on my part. I'm still skeptical, but I'm confident no outside force hit the screen so I'm tending to believe it was a case of spontaneous cracking (perhaps due to heat?).
It's off to Sony USA for evaluation. I'll be pleasantly surprised and impressed with Sony if they cover it under warranty. One other note: I purchased it from Clove UK, but Sony USA had it in their database and offered no protest.
Whether warrantied or not, I am disappointed by their repair policy. It would be nice to cross-ship a replacement so I am not un-phoned for two weeks, but, alas, no. So, I pulled the trigger on a Z3C (which normally would not be compelling enough for me to upgrade) which should be here Monday. And I'll pass the repaired Z1C on to one of the kids.
I've had the Z1 for about a year. It's fallen a number of times from 4 feet or so on to a ceramic tile floor. I've got a Devilcase aluminum bumper on the phone. The corners of the Devilcase are all dented and chewed up, but there are no cracks in the glass. I just got the Z3 compact, and I'm hoping for as good of luck with it.
less than a week
So I've had my new shiny Z3 less than a week and have a hairline crack all the way across the top right hand corner of the screen and the touch does not work above the crack, no abuse, I don't keep it in a pocket it could be sat on in, it was fine in the morning when I was killing time before work playing games, on the desk next to me all day at work and then when I went to look at it when I finished it has this mystery crack.
I'm sending to Sony under the warranty to see if they will repair this obvious design defect as some of my research on the net suggests they will and will update this thread with the result
Definitely enough reports of this to be concerning....
Sent from my D5803
I too want it badly
Ananay Singh said:
I want to buy the xperia Z3C. it fits all my needs, has an adequate sized screen ,excellent performance, good battery life etc ,etc.
Click to expand...
Click to collapse
demon_xxi said:
I just got a crack on my new Z3 Compact front screen without any reason. No drops or impacts.
I have case and screen protectors on the phone.
Ah sony ..... Some things do not change
Click to expand...
Click to collapse
I too want this phone and it is available (cheapest) in ebay India for around 38k, but now incidents of self cracked screens are troubling me!
Related
I hope everyone gets to each and every feature of this beast to make themselves proud to own when this comes out in March
It has double tap to wake up
Front-facing stereo speakers is a great feature to me.
It's not "delightful" but It's a discovery nonetheless:
http://www.youtube.com/watch?v=3t7kaC6Gx8s
Anyway, this is a minor issue for me because:
a. I'll much more likely end up with the black or even purple version than the white one.
b. I don't think that there are many people which would use this piece of jewel without any kind of case or extra protection.
A minor detail really but maybe worth considering, especially by white color fans
vctrdnl said:
It's not "delightful" but It's a discovery nonetheless:
http://www.youtube.com/watch?v=3t7kaC6Gx8s
Anyway, this is a minor issue for me because:
a. I'll much more likely end up with the black or even purple version than the white one.
b. I don't think that there are many people which would use this piece of jewel without any kind of case or extra protection.
A minor detail really but maybe worth considering, especially by white color fans
Click to expand...
Click to collapse
I agree very minor, all mobiles WITHOUT protection will wear , stain or have damage, what's new , I've pre-ordered Black version anyway
Perhaps I should complain about my leather wallet that has many wear marks & has become discoloured , there are many other examples of things we keep in our pockets of varying value that become discoloured,stained, marked or worn.
When aluminium gets marked, that's it, it's marked forever.....so perhaps Sony should not have framed the xperia in aluminium....
I have preordered the white one, but yeah I hope case will fix the issue. I like the black one also to, but it seems to get very greasy and alot of fingerprints all over.
I kind like these cases: http://www.xperiaguide.com/2014/02/25/xperia-z2-style-cover-stand-scr10/scr10-xperia-z2-case/
Publicglutton said:
I agree very minor, all mobiles WITHOUT protection will wear , stain or have damage, what's new , I've pre-ordered Black version anyway
Perhaps I should complain about my leather wallet that has many wear marks & has become discoloured , there are many other examples of things we keep in our pockets of varying value that become discoloured,stained, marked or worn.
When aluminium gets marked, that's it, it's marked forever.....so perhaps Sony should not have framed the xperia in aluminium....
Click to expand...
Click to collapse
TheGoddess_ said:
I have preordered the white one, but yeah I hope case will fix the issue. I like the black one also to, but it seems to get very greasy and alot of fingerprints all over.
I kind like these cases: http://www.xperiaguide.com/2014/02/25/xperia-z2-style-cover-stand-scr10/scr10-xperia-z2-case/
Click to expand...
Click to collapse
Yeah really like those cases.
A delightful discovery that I found out a couple of days ago is that the Xperia Z2 phone & tablet will NOT be using the Anti-shatter film on them :highfive: Thank goodness they got rid of that :victory:
blog here:-
http://www.xperiablog.net/2014/02/25/no-anti-shatter-film-on-xperia-z2-and-xperia-z2-tablet/
Yeah I know, its great, I didnt buy the Z1 because of the shatter film. So that is fantastic.
Publicglutton said:
Yeah really like those cases.
A delightful discovery that I found out a couple of days ago is that the Xperia Z2 phone & tablet will NOT be using the Anti-shatter film on them :highfive: Thank goodness they got rid of that :victory:
blog here:-
http://www.xperiablog.net/2014/02/25/no-anti-shatter-film-on-xperia-z2-and-xperia-z2-tablet/
Click to expand...
Click to collapse
The rounded edges are now seamlessly round and not angular like the Z1. This should make it even nicer to hold. They also changed the places with coloring. Now there are no shiny surfaces facing the viewer which is nice. Addition of gestures for muting calls and callin etc. is also very nice.
I remember when the iphone 4 came out all glass front and back. Thought that was the dumbest idea ever for a cellphone. I've always been one to put a case usually speck hard candy on my devices for that drop protection and especially would so with this device being all glass back and front. Never understood the big deal on what "color" device to get since once you have a case on your phone you don't see the "color" of the phone anymore? I guess maybe the plastic injected molding color might still be visible, idk?
deeznuts said:
I remember when the iphone 4 came out all glass front and back. Thought that was the dumbest idea ever for a cellphone. I've always been one to put a case usually speck hard candy on my devices for that drop protection and especially would so with this device being all glass back and front. Never understood the big deal on what "color" device to get since once you have a case on your phone you don't see the "color" of the phone anymore? I guess maybe the plastic injected molding color might still be visible, idk?
Click to expand...
Click to collapse
Having had the SGS3 for quite a while now, a couple of days after getting the phone I received a cover for it in the mail and it hasn't come off since. The thing is, with the SGS3, I thought it was required since the polycarbonate would get blasted pretty fast. I think with the couple of days it already got some light scratches. Now with the Z2, I can get a screen protector for both sides and not worry about it. This is by no means a cheap purchase for me and I want to keep it for many years to come but I think the screen/glass protectors will suffice. I never drop my phones and the Z1 has proven to do well in drop tests. If it breaks, I got insurance to cover it. I will opt for the purple one and really want to enjoy it in all of its glory. Are you really buying a device this sexy just to cover it up?
Other option would be to get a little rim bumber protector for it. Definitely more protection and glass off the grass, without sacrificing much of the looks. Some may even prefer it with one on.
Really rugged: http://global.rakuten.com/en/store/hectobylinklum/item/10000528/
Everything else: https://www.google.fi/search?client...4j1.5.0....0...1c.1.36.img..6.0.0.x6ylcQOQ15o
SuperMarioGalaxy said:
Having had the SGS3 for quite a while now, a couple of days after getting the phone I received a cover for it in the mail and it hasn't come off since. The thing is, with the SGS3, I thought it was required since the polycarbonate would get blasted pretty fast. I think with the couple of days it already got some light scratches. Now with the Z2, I can get a screen protector for both sides and not worry about it. This is by no means a cheap purchase for me and I want to keep it for many years to come but I think the screen/glass protectors will suffice. I never drop my phones and the Z1 has proven to do well in drop tests. If it breaks, I got insurance to cover it. I will opt for the purple one and really want to enjoy it in all of its glory. Are you really buying a device this sexy just to cover it up?
Other option would be to get a little rim bumber protector for it. Definitely more protection and glass off the grass, without sacrificing much of the looks. Some may even prefer it with one on.
Really rugged: http://global.rakuten.com/en/store/hectobylinklum/item/10000528/
Everything else: https://www.google.fi/search?client...4j1.5.0....0...1c.1.36.img..6.0.0.x6ylcQOQ15o
Click to expand...
Click to collapse
+1
I'm kind of people that carry my phone in my pants pocket, and when I do that with my SGS4, it's already got scratch in the back cover in a few days.3 pr 4 days I didn't know, when I look, it's already there.
and also use transparent cover will still show the sexy part of the phone
Well my first Z3 is due to by exchanged on Thursday. After having a little trip to a puddle i was quite happy to see the phone spotless and working fine. Two hours later on my desk at work i noticed the screen starting to flicker, this gradually got worse to the point where i just have a blue screen.
Waterproof my arse!
did you
Did you have the ports open? My Z3 has been going into the steam shower and used in the rain for the last 2 days with no problems as of yet.
Trip to the puddle... As in you dropping it into a puddle?
Make sure it hasn't disabled water proof mode Jokes aside - Sony offers replacement for any customer who had kept his or her ports (mobile -- don't get cheeky!) closed.
dc416 said:
Did you have the ports open? My Z3 has been going into the steam shower and used in the rain for the last 2 days with no problems as of yet.
Click to expand...
Click to collapse
100% the ports were closed bar some imperfections in the build quality it was sealed in a tpu case.
I was actually showing the "waterproof" feature to my boss so gently placed the phone in a puddle.
My network is replacing with surprisingly no arguments.
I hope this is a rare event, and not some design flaw. The orginal Xperia Z feels more waterproof to me, especially those "flaps" or whatever you call them.
Or maybe its not waterproof anymore when you unlock the bootloader
This is a rare occurrence. But in your first post you said you were pleased to see your phone "spotless and working fine" which would suggest you dropped it? Spotless as in damage? Then you said you "gently placed it in a puddle"?
Have to say, and I hate to say it, that this was a drop. Or very very bad luck.
Take it back to carrier, or get it replaced.
The waterproofing is as much a part of this phone as being able to make calls. If that is faulty then it's manufacturing fault so is fully covered by warranty anyway.
3Shirts said:
The waterproofing is as much a part of this phone as being able to make calls. If that is faulty then it's manufacturing fault so is fully covered by warranty anyway.
Click to expand...
Click to collapse
Actually, water damage is not covered by Sony. My guess is OP didn't mention he put his phone in the water and his network assumed it's a manufacturer flaw.
Ascertion said:
Actually, water damage is not covered by Sony. My guess is OP didn't mention he put his phone in the water and his network assumed it's a manufacturer flaw.
Click to expand...
Click to collapse
What do you mean by that? The phone is rated to go underwater, they even post pictures of the phone underwater in their website, but yet it is not covered by Sony? Where did you get this from?
Cheers.
GoyoNeuff said:
What do you mean by that? The phone is rated to go underwater, they even post pictures of the phone underwater in their website, but yet it is not covered by Sony? Where did you get this from?
Cheers.
Click to expand...
Click to collapse
He's wrong. I just spoke to Sony and this is an unedited excerpt of the chat:
Tim Lake: I would like to enquire as to the warranty position on an Xperia Z3 which suffers water damage despite being 'waterproof'.
Tim Lake: Assuming all the port flaps were correctly sealed
Rachel: The Z3 handset should be waterproof yes, ensuring all ports are firmly closed. If water has gotten into the handset, I do apologise about that, it will need to come into our repair centre, so we can examine it to see if it has a manufacturing fault Tim
Tim Lake: So it will be covered as long as the problem is a manufactuing fault?
Rachel: If the handset has a manufacturing fault which has caused the issue, yes it will be covered under warranty
So there you go.
3Shirts said:
He's wrong. I just spoke to Sony and this is an unedited excerpt of the chat:
Tim Lake: I would like to enquire as to the warranty position on an Xperia Z3 which suffers water damage despite being 'waterproof'.
Tim Lake: Assuming all the port flaps were correctly sealed
Rachel: The Z3 handset should be waterproof yes, ensuring all ports are firmly closed. If water has gotten into the handset, I do apologise about that, it will need to come into our repair centre, so we can examine it to see if it has a manufacturing fault Tim
Tim Lake: So it will be covered as long as the problem is a manufactuing fault?
Rachel: If the handset has a manufacturing fault which has caused the issue, yes it will be covered under warranty
So there you go.
Click to expand...
Click to collapse
That's what I thought, but was giving the benefit of the doubt to see where his information was coming from.
Cheers.
There's been conflicting reports about this tbh. Some people have said Sony tried to back out of exchanges labeling the devices as water RESISTANT and not water PROOF. Anyway, I suggest you don't outright soak the device in water. what's the use anyway? if it gets splashed by accident you'll be fine. Sure it's a fun little feature but I think all of us can agree it could suck to see our investment go to waste over something so stupid.
with the Z3 they actually put emphasis on advertising the waterproofing and the new IP rating clearly states waterproof, not just resistant.
i think the problem is some people are buying this phone and expecting to use it underwater.. when in fact, the phone is not waterproof, but rather water resistance.. huge difference.. perhaps sony made a mistake by "advertising" the phone being exposed to water.. IMO if people want to use this phone underwater they should probably not buy this phone and probably spend their money on a camera designed for underwater use.
KarimSalloum said:
There's been conflicting reports about this tbh. Some people have said Sony tried to back out of exchanges labeling the devices as water RESISTANT and not water PROOF. Anyway, I suggest you don't outright soak the device in water. what's the use anyway? if it gets splashed by accident you'll be fine. Sure it's a fun little feature but I think all of us can agree it could suck to see our investment go to waste over something so stupid.
Click to expand...
Click to collapse
Sorry, wrong... please see below attached.
Bäcker said:
with the Z3 they actually put emphasis on advertising the waterproofing and the new IP rating clearly states waterproof, not just resistant.
Click to expand...
Click to collapse
Indeed...
tft said:
i think the problem is some people are buying this phone and expecting to use it underwater.. when in fact, the phone is not waterproof, but rather water resistance.. huge difference.. perhaps sony made a mistake by "advertising" the phone being exposed to water.. IMO if people want to use this phone underwater they should probably not buy this phone and probably spend their money on a camera designed for underwater use.
Click to expand...
Click to collapse
Again, sorry but wrong..., please see the attachment.
Not that we should use this phone to do a master piece of film while diving, but it is for taking pictures and short videos underwater.
Cheers,
tft said:
i think the problem is some people are buying this phone and expecting to use it underwater.. when in fact, the phone is not waterproof, but rather water resistance.. huge difference.. perhaps sony made a mistake by "advertising" the phone being exposed to water.. IMO if people want to use this phone underwater they should probably not buy this phone and probably spend their money on a camera designed for underwater use.
Click to expand...
Click to collapse
Dumbest post ever
Well I've used it to film my fish from inside the tank and it's still fine. Most of the new phones are indeed water resistant but this has a different IP rating which states that it is waterproof
Also this (which is funny and worth a watch anyway:
https://www.youtube.com/watch?v=uIf9GdCzY_Y
Guys, of course they label the phone as water resistant. However, they say it can be submerged for x distance for x time. So, yes your can submerge the device. If this is what they mean by resistant, then it was build for more than just a rainy day or a tipped over cup.
My original Z1s took the pool like a pro when I was on vacation.
The port covering the charging connector on mine seems a little off on one side! No matter how i try to close it a gap appears bigger on one side then the other! Not sure if it compromises its water proof'ness' but iam scared to find out ha In saying that,I never had a water proof phone in my life and they all did fine (obviously i didnt submerge them in water) but i doubt i will ever have a need to with this handset either! If i ever do however and it ruins the phone ....i willNOT be happy ha
It seems there is no end to the z5 misfortunes. For me, it's like 5 min I decide to order the compact, then I read another piece of bad news. Then I think it can't be that bad and what other choice of compact waterproof phone do I have, then I read another piece of bad news, and so on. Anyway, Verge reports a cracked back panel. Looks just like my z3 compact.
www.theverge.com/2015/10/8/9480135/sony-xperia-z5-broken-glass-back
Sent from my D5803 using XDA Free mobile app
The Z5C doesn't have a glass back, so happy days.
radjad said:
The Z5C doesn't have a glass back, so happy days.
Click to expand...
Click to collapse
Yes it does, frosted glass.
Both sides need to have plastic or temped protection cover
㊙Send from somewhere on the earth™ ?
Its normal you hear all this negative stuff because first thing that people do is when they find something negative and see if the problem can be fixed. When the phone is working fine those people dont care to write a topic or comment.
RiTCHiE007 said:
Its normal you hear all this negative stuff because first thing that people do is when they find something negative and see if the problem can be fixed. When the phone is working fine those people dont care to write a topic or comment.
Click to expand...
Click to collapse
That's very true but it also doesn't mean that it is not happening often. There were lots of reports with the z3 series. I was hoping that this spontaneous crack issue would be solved
Sent from my D5803 using XDA Free mobile app
Although in this case it is unclear if it was spontaneous or not. He reports that he has an iPhone dock with metal edges on his desk and wonders if the phone might have landed partly on it at a bad angle.
Mind, cracks should still not happen even under such conditions. But it is something different than cracking on its own - this you can at least try to prevent by being careful and/or using a case.
O course, IMO a glass back is still a workbook example of form over function. I much much rather have a "non-premium" plastic back and not having to worry about the back side breaking than the reverse situation.
Psykhe said:
Although in this case it is unclear if it was spontaneous or not. He reports that he has an iPhone dock with metal edges on his desk and wonders if the phone might have landed partly on it at a bad angle.
Mind, cracks should still not happen even under such conditions. But it is something different than cracking on its own - this you can at least try to prevent by being careful and/or using a case.
O course, IMO a glass back is still a workbook example of form over function. I much much rather have a "non-premium" plastic back and not having to worry about the back side breaking than the reverse situation.
Click to expand...
Click to collapse
Yea dont know why they like to bash on sony while it could be a user that doesn't know his stuff. We all know them people at the verge are never happy with a phone unless its a iphone.
well, we had bend gate with an iphone and we have glass gate with z5c - its food for haters
RiTCHiE007 said:
Yea dont know why they like to bash on sony while it could be a user that doesn't know his stuff. We all know them people at the verge are never happy with a phone unless its a iphone.
Click to expand...
Click to collapse
Or it could be a real issue. It certainly was with the Z3c. I quite often do not agree with the reviews on verge, but automatically disqualifying something because it is posted on that site is a bit too much like fanboyism for me.
Also, someone who is "putting a phone on a table so it accidentally lands at a bad angle on another object" is for me very much not "a user that doesn't know his stuff". Sorry, but a phone which cannot take *that* without getting damaged simply has a design error.
Lets wait an see. It could be an isolated incident or it could be like with its predecessor something relatively common. I for my part will wait till at least Christmas before I but a Z5c. I really want for it to succeed - because if it doesn't we can probably say goodbye to any good android phones sub-5" - but I won't buy it if I have to be afraid it gets damaged each time I do not handle it with kids gloves.
I'm definitely a Sony Xperia fan boy. I love the compacts. I wish they would make compact waterproof phones forever. But even I confess the z3 compact cracked back panel was not just a Crackgate. It was very much real. I really hope it won't be an issue for my soon to order z5 compact.
Sent from my D5803 using XDA Free mobile app
tudork said:
I'm definitely a Sony Xperia fan boy. I love the compacts. I wish they would make compact waterproof phones forever. But even I confess the z3 compact cracked back panel was not just a Crackgate. It was very much real. I really hope it won't be an issue for my soon to order z5 compact.
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
new one still seem waterproof
https://www.youtube.com/watch?v=0X2jSk_5uKY
https://www.youtube.com/watch?v=yEpNfOZ_vx4
And i got my z5c today to replace my z3c and i love it! The fingerprint scanner is such a win!
Well I just absolutely annihilated the backing on my two week old z5c.
Carrying boxes, slipped from thigh height onto cement and now looks like a bomb site.
Spiderweb cracks across half the back, glass splinters coming out everywhere.
I know concrete = bad but at least my RAZR m I'm writing from survived that for over a year, including concrete drops, before I put a case on it.
But Christ that back glass is anything but tough.
For the love of god either have insurance or put a case on it. This phone is slippery in any circumstance and one hard surface will ruin your day.
Hoping Sony will be helpful with repairs when I call tomorrow.
Love my phone, hate that they made it this fragile
_Aj_ said:
Well I just absolutely annihilated the backing on my two week old z5c.
Carrying boxes, slipped from thigh height onto cement and now looks like a bomb site.
Spiderweb cracks across half the back, glass splinters coming out everywhere.
I know concrete = bad but at least my RAZR m I'm writing from survived that for over a year, including concrete drops, before I put a case on it.
But Christ that back glass is anything but tough.
For the love of god either have insurance or put a case on it. This phone is slippery in any circumstance and one hard surface will ruin your day.
Hoping Sony will be helpful with repairs when I call tomorrow.
Love my phone, hate that they made it this fragile
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be happy its just the back tho because the back is easy to replace.
My z5c back just broke.
Took it in my hand. Did nothing.
Heard a click and there it was.
The upside of glass its alot more scratch resistance from plastic even from aluminium
the down side is more sensitive to high heat\cold changes and hits can stutter it more easily
i'vgot silicon case
Well, my Z5C back glass is now a spiderweb of shattered lines. Questions:
1. Where exactly can I get my hands on the original Sony back cover? Even though I am willing to pay Sony in the US to have it replaced, they are telling me they don't have availability to perform out-of-warranty work. They'll call me when they have availability. (Huh?!?)
2. Is the glass back itself part of the waterproofing membrane? When I watched the tear down video of the Z5C, it appears that there is a plastic membrane on the inside surface of the glass back. My basic inquiry is if the shattered back glass in itself renders the phone non-waterproof, or if it is still waterproof?
Thanks!
StHalcyon said:
Well, my Z5C back glass is now a spiderweb of shattered lines. Questions:
1. Where exactly can I get my hands on the original Sony back cover? Even though I am willing to pay Sony in the US to have it replaced, they are telling me they don't have availability to perform out-of-warranty work. They'll call me when they have availability. (Huh?!?)
2. Is the glass back itself part of the waterproofing membrane? When I watched the tear down video of the Z5C, it appears that there is a plastic membrane on the inside surface of the glass back. My basic inquiry is if the shattered back glass in itself renders the phone non-waterproof, or if it is still waterproof?
Thanks!
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Click to collapse
1. Try Ebay. In europe they are around 10€, much cheaper if you order them from china, however i don't think they are all original. Look for the SONY logo in the middle of the glas.
2. I would say yes. The membrane you saw is probably the adhesive of the back panel https://www.ifixit.com/Store/Parts/Sony-Xperia-Z5-Compact-Back-Cover-Adhesive/IF312-102 if the glas is broken inside the adhesive it should be no more waterproof.
However you can test it by yourself:
http://forum.xda-developers.com/z5-compact/general/water-resistant-waterproofing-testing-t3463969
Gewiz said:
1. Try Ebay. In europe they are around 10€, much cheaper if you order them from china, however i don't think they are all original. Look for the SONY logo in the middle of the glas.
2. I would say yes. The membrane you saw is probably the adhesive of the back panel https://www.ifixit.com/Store/Parts/Sony-Xperia-Z5-Compact-Back-Cover-Adhesive/IF312-102 if the glas is broken inside the adhesive it should be no more waterproof.
However you can test it by yourself:
http://forum.xda-developers.com/z5-compact/general/water-resistant-waterproofing-testing-t3463969
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Click to collapse
Thanks, but I am afraid to order from eBay, because based on seller reviews, there were many people complaining that they either did not get the item after purchase, or the NFC won't work. Many of the sellers blur/censor out the Sony mark. Not quite sure why, but it makes me think that these are not original items.
StHalcyon said:
Thanks, but I am afraid to order from eBay, because based on seller reviews, there were many people complaining that they either did not get the item after purchase, or the NFC won't work. Many of the sellers blur/censor out the Sony mark. Not quite sure why, but it makes me think that these are not original items.
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Never had problems on ebay, sometimes on aliexpress. But till now, everytime when the order didn't arrive, i got a full refund without any problem. So i think it worth a try.
Of course when a seller blur out the logo its normally a bad sign and i would look for another dealer.
deleted
most of your complaint is based round the fact that you broke it.
why should they replace something you broke? crash a car a week after buying and see if the car salesman will replace it for you?
the is insurance for a reason, maybe you google the difference between warranty and insurance.
i dont want hideous screws on the back of my phone because a select few are clumsy
i think its a great phone. fast, great design although i do have 1 complaint, it is a very slippy phone
Blaming Sony for the fact that YOU are clumsy? Seriously?
The reason for you not being able to open the back cover is that you're not supposed
to open the cover on this waterproof phone...
Next time you buy a phone, google for "Rugged" and do some research.
J.F.Y.I.. i'm also clumsy and dropped my Z3 a few times, still no scratches
Aronuser said:
As sold for a premium device which ate up my around 480€ I'm extremely disappointed because even if the phone is "powerful" it's extremely fragile and the quality is just bad!
Since when is it impossible to use just normal screws for the backcover?
If it cracks you need to remove it which is 'glued on' and the glass will make your fingers bleed when it cracks.
All this "DRM key" fuss... and low light this cam is seriously rubbish.
I have had really a lot of Sony products and the quality was always very convincing but this "Sony-Ericsson" (yes it's still ericsson as sony bought that part and then named it both sony) is just very disappointing, not even mid-quality.
So now my device is a cracked back (already the second device the first got replaced by warranty) and a permanent yellow tint on the left half of the screen which i can be happy about the premiumness for the next few years, as i don't have cash for another phone.
And when I sent it to service for replacement "oops we won't pay this, this is your demage" I had this device just around 3 months an the other which got replaced didn't also last longer than ca. 3 months. What a joke!
Just for comparing, I've had a S4 mini Samsung for one year and it even fell on the pavement and nothing happened. The screen ain't got any scratch and I even sold it again for a decent price.
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So let's put it in clear way, you are a lamer, who broke it's phone and blames manufacturer.
There are things to be said. First of all, the quality of the phone is excellent, compared to other "premium" mobiles like Samsung or LG. The reason why the back cover is glued, is that the phone is sold as waterproof. Service professionals, and people who know what they are doing, have proper knowledge (!) and tools to open it.
My Z3 got yellowish area on right side of the phone around Power button after 1 year of use. I admit I dropped it couple of times, but I use wireless charging case which provides excellent protection against scratches. Display, touchscreen, glass, sides and speakers were exchanged by my provider (1&1) free of charge. Later on I discovered that using flash causes green halo effect on pictures, probably camera lenses got misaligned during repair. Again, the camera part was exchanged free of charge.
The mobile phone, specially with glass front and back, is a precise and delicate device. And you knew it before you bought it. So blaming Sony for your own disability is not fair.
Thread closed as it serves no purpose with an empty OP
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
Click to expand...
Click to collapse
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
surface13 said:
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
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That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
chiadrum said:
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
Click to expand...
Click to collapse
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
GospelNerd said:
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
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Click to collapse
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
chiadrum said:
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
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Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
GospelNerd said:
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
Click to expand...
Click to collapse
You cracked yours?
Sent from my PH-1 using Tapatalk
Yep I did. I bet if I could have watched it happen in slow motion, it would have looked just like the video on the Essential homepage, except...crack!
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
Click to expand...
Click to collapse
I try not to drop fragile electronic devices.
On the other hand I can be a dolt so I always get insurance.
I got a SquareTrade coverage on this phone right after I got it.
It was $140 for three years with a $75 deductible for repairs.
So I suggest getting a SquareTrade warranty on the next one.
It also adds value when you want to sell it.
tech_head said:
I got a SquareTrade coverage on this phone right after I got it. It was $140 for three years with a $75 deductible for repairs. So I suggest getting a SquareTrade warranty on the next one.
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Click to collapse
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
chiadrum said:
despite me having a case and a screen protector on it.
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Click to collapse
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
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Click to collapse
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
tech_head said:
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
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You have to pay the initial$140 either way, so it's $75 vs $200
Sent from my PH-1 using XDA Labs
---------- Post added at 01:03 PM ---------- Previous post was at 01:02 PM ----------
avd said:
You have to pay the initial$140 either way, so it's $75 vs $200
Click to expand...
Click to collapse
Unless there is a deductable.
Sent from my PH-1 using XDA Labs
Do it
Sent from my PH-1 using Tapatalk
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
Click to expand...
Click to collapse
Case was the Tudia without the notch for the 360 cam, so a full coverage case in other words. Fits pretty snug and covers the edges for sure. Screen protectors were mocolo. Screen protector can be placed on the phone even with the case on, that is how much screen is still exposed even with the protector. Also, the phone was not nearly as responsive to touch with that protector on. Really surprised that the case didn't do the trick with the corner covered. The corner is where the downfall began.
chiadrum said:
It almost seems as if the case had a negative effect which is also very odd.
Click to expand...
Click to collapse
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
Click to expand...
Click to collapse
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
tech_head said:
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
Click to expand...
Click to collapse
I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
jhs39 said:
I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
Click to expand...
Click to collapse
Fair point. I always said screw design,give me a tank.I did pull the trigger on the replacement.Got it in a day.Signed up for OTA 8.1 and had it in a couple of hours.Now I just have to baby this thing.And this one is fully unlocked.My original was a Sprint variant and it was bugging out when I pulled the SIM and I could never have used it on vacation overseas.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
Click to expand...
Click to collapse
Sorry just seeing this now.Cant find a pic but there was a gash on the corner and a crack across the top.Then one last drop and it was a spiderweb.
Hey Guys,
I am from Dubai, United Arab Emirates. I dropped my 3 month old Essential Phone on concrete floor face down and the display is completely smashed in one corner and has cracks all over the screen. Mine broke because I had neither the case nor any screen protector on the phone.
I am planning for the 199$ replacement but heard from them that its a refurbished device. Just want to know whether the refurbished replacement device is void and free of any scratches/ dents or any other physical defects on the body of the phone. And also the overall quality of the phone is good before I take this plunge.
Thanks,
Zulfiqar