Database Users

Dust and screen

Hi all,
I have just noticed that I have one single particicle of dust under the glass of the LCD.
I am wondering if someone has experienced anything like that yet or I am the proud owner of the only HD2 in the world with a dust particicle under the screen.
I thought they were assembled in a clean room... in fact the dust particicle it's exactly on the center right of the display... I thought it was a bad pixel but luckily it is not.
Now I am wondering how to remove that. Gonna try some elctrostatic method...

Me to ... only noticed it today when putting on an HTC screen protector. It is to the bottom left under 'phone' on the left softbutton.
The question is ... are they not sealed properly ... or is this something that was trapped during the manufacturing process and subsequently moved. If it is the former ... we have a big problem.
I wonder how HTC approach this under their 2 year warranty ?
If it is sealed ... I assume there is no practical way to get the dust out.
I've had the device since the 11th.
Paul.

pgamble said:
Me to ... only noticed it today when putting on an HTC screen protector. It is to the bottom left under 'phone' on the left softbutton.
The question is ... are they not sealed properly ... or is this something that was trapped during the manufacturing process and subsequently moved. If it is the former ... we have a big problem.
I wonder how HTC approach this under their 2 year warranty ?
If it is sealed ... I assume there is no practical way to get the dust out.
I've had the device since the 11th.
Paul.
Click to expand...
Click to collapse
I don't know... let's wait and see. Mine is really near the center of the screen. It seems really strange that it is coming from the outside.
I have the device since the 17th.

Where did you get the screen protector from? and also does that have any effect on using touch screen on the phone?

Bump.
No one else yet report dust problems?
My single particicle is still there and I cannot move it anyway.
No other particicle yet although I am getting nervous and I am starting to see dust particicles everywhere.

I was quite surprised by your report, and keep checking my device for dust. Not found so far (using two weeks, also loose in pocket). Major dust problems would really disappoint me, such a high end product shouldn't have that...

Checking the device for defective pixels/dust under the glass is one of the very first tests I do when I'll eventually get mine.

Could you not just return it to where you bought it?

Hi,
not a dust particle for me, but like a "bubble" in the glass...
I took a picture of it :
its on the left hand side (most of the "dots" here are dust on the screen), there are 3 of them
on the picture it looks like 3 white dots but in reality it's a bubble in or under the screen...
I remember having the same problem you have with my SPV C500 and orange changed it.
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irony17 said:
Hi,
not a dust particle for me, but like a "bubble" in the glass...
I took a picture of it :
its on the left hand side (most of the "dots" here are dust on the screen), there are 3 of them
on the picture it looks like 3 white dots but in reality it's a bubble in or under the screen...
I remember having the same problem you have with my SPV C500 and orange changed it.
Click to expand...
Click to collapse
Hi, I have a very similar "bubble" under my HD2 screen. It's right in the bottom right! Got my phone on the 29th. Should I take it back to the shop or contact HTC?

It begins...the usual HTC problems rear their ugly heads!
I have had a dust problem with every single HTC phone I've had all the way back to the original SPV! Damn them!

well... i contacted orange & they will change it (a brand new one)
this pb didn't really disturbed me, but then i read on a forum that a user broke his screen with a very small shock and i thought "this bubble might weaken my screen"
I had a quick chat with HTC regarding this, and the hotliner told me that "this shouldn't be on a brand new phone, it s a hardware issue, please contact your distributor asap & they will change it"

Well you are right... but a single dust particicle means that mine is unique, while yours is common.
By the way... I bought mine from expansys europe giving it back and having it substituted means months.

I'm afraid as previously mentioned, I too have one dust particle ... you are not unique at all
Let us stand tall together and proudly go where no HD2 has gone before ....

HTC are working on a hotfix for this bug, be patient <<joke

Strange ... when I called I was told they had determined it was a hardware problem and they had invested in nanobot technology to seek and consume alien dust organisms.

I have a speck of dust too!
bottom left of the screen.
only had it for 1 day!!!!!

sabrelli said:
I have a speck of dust too!
bottom left of the screen.
only had it for 1 day!!!!!
Click to expand...
Click to collapse
I took mine back to the shop only to be told it was caused by me! I was not happy! I kicked off big time. You can clearly see the bubble is under the screen!!!! How the hell could I have done that!
Anyway they eventually agreed to replace the handset but they (o2 uk) have none in stock in any store! When asked when they would receive stock I was told that they don't know!!!! How can they not know? I was so mad. I made then make a note on my paperwork that I came back for a replacement just incase they get funny after the 14 day returns policy.
Im upset as the handset has so many problems -
* Reply to sms takes forever.
* Camera takes pink pictures
* Bubble under the screen (Which is common from what I can tell)
* and now I can see a .5 mm black line at the right hand side of the screen from top to bottom!
I think HTC rushed this phone to market.
To be fair HTC said they would repair the unit but I don't want them taking it apart. It's a brand new phone and I want a replacement.
Rant over

If you had it for only one day, you can ask for a replacement as your not happy with the pinkness of the camera for example.

ad25121048 said:
they (o2 uk) have none in stock in any store! When asked when they would receive stock I was told that they don't know!!!! How can they not know?
Click to expand...
Click to collapse
I hesitate to mention it here but I was told by retentions on Friday morning that they're expecting more to hit the shelves this Wednesday...dont tell anyone,there's a good chap,and I might be able to finally get one myself

WTF ATT!!

So I got my phone today and low and behold I have some serious (at least to me) blemishes and scratches on the back. Some pics below. I know they may not seem too bad but come on, this is a brand new phone, and unexceptable if you ask me. So I actually go to my nearby ATT store to see if they have stock already so they can swap it out and they don't have any yet. You could see it in the eyes of the workers that they hadn't seen one yet. Borderline oogling over it.
Anyways, they say call ATT and they'll send me another. I call and low and behold they CAN send me a replacement (not overnight mind you, I'd have to pay for that), but as I had to remind them, there is a backorder for it so they couldn't tell me when I'd get it. All this time I wouldn't be able to activate the phone. I say screw it, I'll keep it but you gotta give me something here. All they can do open a customer credit report and see if it goes through. Suffice it to say.....I'm pissed.
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Yeah this is a total case of WTF. Must have happened in the flashing process when they added all their carrier crap.

Wow. Was it shipped in bag full of rocks?

Thats how mine is from GPlay! Not as bad as yours but the same type of marks.... Seems like it was slid around and there was a bunch of dust/debris in the box on the phone.. I called them up right after I saw and they were gonna set me up with a new replacement but there is a problem with there system with that apparently...:roll eyes: So I have to wait for them to fix that then get in contact with me to set up the replacement... Im using this one in a case in the mean time but it definitely shouldn't fly to get one that looks this way!

Looks like someone was skate boarding on it before shipping. Lol I would return it. There is no fu#king way I pay over $700 for a screwed up phone.

Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.

h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
Click to expand...
Click to collapse
Sorry about the phone man - Thankfully sprint didn't add any type of logo..
But this comment had me rolling for like 5 mins..

h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
Click to expand...
Click to collapse
Hilarious
Seriously, that is unacceptable. I'd be pissed. Hope u get the replacement soon, you never feel like its quite yours until you get the replacement.
Sent from my Nexus 9 using Tapatalk

h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
Click to expand...
Click to collapse
Hahaha this comment had me rollin as well. Sorry about your phone OP. Hopefully they give you some type of credit or something.

That valiant phone fought tooth and nail and tried to resist being tramp stamped. In the end the handset torturers won

h0bnail said:
Probably happened while they were tattooing that sweetass globe on the bottom. Well worth the sacrifice, IMO.
Click to expand...
Click to collapse
You sir win the internet for the day.
Sent from my Nexus 7 using Tapatalk

How is that AT&T's fault? Lol.

"A Lenovo company..."
I would try blast them Motorola and ATT on social media. No way you fork over that much cash money for A defectove unit. I also suggest you QC the camera carefully. It may have got the lense.

Motorola QC issue.

I was at my tmobile store when they unboxed their demo unit and it had the same nonsense. We considered that maybe they just purposely sent the ****ty ones to stores for demo purposes. Hope this is not a widespread issue

That's what you get for purchasing a phone from the devil.

holywhitebread said:
How is that AT&T's fault? Lol.
Click to expand...
Click to collapse
They would have touched it last when flashing their splash screenand doing the logo on the back. But a previous commenter said his gplay device was the same. I would look at how the phone fits in the retail packaging. Does it have room to move around at all, is what i would be looking at.
via Glade PlugIns

Cy_n_ic said:
They would have touched it last when flashing their splash screenand doing the logo on the back. But a previous commenter said his gplay device was the same. I would look at how the phone fits in the retail packaging. Does it have room to move around at all, is what i would be looking at.
via Glade PlugIns
Click to expand...
Click to collapse
I think it has some room to move because there doesn't seem to be anything keeping it in place or anything protective it has to sit on. Its just sitting on indent of the phone with the documentation. I think it happened during shipping possibly especially if it was man handled it could bounce around and scuff up but idk? i don't see how sliding on cardboard could cause marks like that.
Im also still waiting on Gplay to reply and fix there system to get me a new replacement...

Did you have any issues getting AT&T to initiate the return? This is ridiculous, mine has this too.

Cy_n_ic said:
They would have touched it last when flashing their splash screenand doing the logo on the back. But a previous commenter said his gplay device was the same. I would look at how the phone fits in the retail packaging. Does it have room to move around at all, is what i would be looking at.
via Glade PlugIns
Click to expand...
Click to collapse
AT&T wouldn't have done it themselves, just semantically speaking.
They would have made a deal with the OEM (Motorola) to make the modifications on their behalf before packaging.
Not defending AT&T or anything, of course.

LG G4 Recall

DELETED

Haven't heard anything and like you, a search turned up nothing. Keep us updated if you hear anything else. Seems really strange. What could be so bad that would warrant pulling remaining stock?
Sent from my VS986

I haven't heard anything either. Keep us posted.

DELETED

Very interested if this would be happening with Verizon too.

DELETED

Then they haven't been working there long enough to remember the LG Rumor debacle, or the Palm Pre. When I was fixing rumors due to shredding flex cables and faulty charging ports, our manager authorized free replacements with brand new Rumor 2s, which broke... Just as much, really. Seriously, the original Rumor's port would snap off if a baby sneezed in the same zip code. I have nightmares about that phone and the 65 billion screws it had.
The Palm Pre had the Oreo effect, where the two halves would just start twisting freely, like you were taking apart an oreo. And of course, Palm wouldn't let us repair them, so we had to just swap them with refurbs. We had people that were on their 7th, 8th, 9th devices, but didn't want a different model because of Palm loyalty, and the fact that the Pre had a REALLY nice OS, as compared to early Android.
hellot1M said:
I've talked to a few repair centers. This is most replaced device in the history of Sprint.
Click to expand...
Click to collapse

I've already order the accessories, but not the device. Guess I have to wait a while, I really don't want to end up with the Nexus 5X.

hellot1M said:
I've talked to a few repair centers. This is most replaced device in the history of Sprint. The galaxy s2 is a close second. Most stores refuse to sell the device because of so many returns.
One of the main hardware issues is the screen splitting down the middle and then becoming unresponsive.
Click to expand...
Click to collapse
The forum does not seem to be exploding with this issue, most we find is this thread on it here and see my post lower down that links to sprint users. All of two pages
Things are quiet because LG is replacing the screens under warranty. In my market they offer a 6 month after purchase screen replacement offer. Samsung does the same as well. This means if this problem does not occur within 6 months then it ain't going to happen.
Knowing that this issue may happen and if it does all it takes is a simple screen replacement that too under warranty means i would be less excited if this occurred. An inconvenience to head off to the service center but at least i know i will get it back very likely on the same day because this thing is easy to repair.
Not knowing this can happen otoh would be frightening.

Will be interesting what Sprint will say when I take mine in tomorrow......I will show them this for sure if I get any hassle......I just want my phone!! Grrrr!!

EU model H815
Any idea if the EU model is also affected? I'm waiting for my new G4 to be delivered. Was happy until I saw this thread...

joaste said:
Any idea if the EU model is also affected? I'm waiting for my new G4 to be delivered. Was happy until I saw this thread...
Click to expand...
Click to collapse
All i found was the recall for sprint model.
I think its only the first batch of sprint models affected.
Sent from my LG-H812 using XDA Free mobile app

Hmm, makes me wonder if it's just the Sprint CDMA model.
Sent from my LG-H811 using Tapatalk

DirgeExtinction said:
Hmm, makes me wonder if it's just the Sprint CDMA model.
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
It's a recall that only effected the Sprint, not necessarily CDMA as Verizon is not impacted, but something Sprint added software wise that created a hardware issue. The major symptom is the screen half snow or static, but other issues such as overheating, freezes, bootloops, stuck on LG logo during boot, touch response issues and network connectivity issues. This effects all models manufactured prior to 10/5/15, in which LG modified the hardware to not have an issue with what ever Sprint does with their software. Knock on wood, the only issue I have had is the network connectivity (average 30% without signal) and constant dropping signal and jumping between 3G and LTE. Kinda a pain in the butt, but I do have to say its improved with ZV6, even though not completely gone. Mine was manufactured May 2015.
Sent from my LGLS991 using Tapatalk

Can someone comment on exactly what the "issue" is?

Is this sprint only
Is this sprint only

dsilx said:
Is this sprint only
Click to expand...
Click to collapse
Read up a post or two.

Is this a horizontal split or vertical? My girlfriend's G4 has a horizontal split that we're not sure how it came to be.
https://goo.gl/photos/7KKUxQjU2UsiWfwL6

Tx Redneck said:
Is this a horizontal split or vertical? My girlfriend's G4 has a horizontal split that we're not sure how it came to be.
https://goo.gl/photos/7KKUxQjU2UsiWfwL6
Click to expand...
Click to collapse
This is the issue as found here: http://forum.xda-developers.com/showthread.php?p=63041563
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Wow!

Camera glass too fragile

I read somewhere this morning that V20 camera glass is easily broken, even without dropping or very extreme force. Anyone experienced this problem?

thangnh said:
I read somewhere this morning that V20 camera glass is easily broken, even without dropping or very extreme force. Anyone experienced this problem?
Click to expand...
Click to collapse
Here is the link:
https://9to5google.com/2016/10/23/v20-fragile-camera-glass/

LOL yeah i saw the video, I think my cover will reduce the chances of that happening, also i havent remove the plastic it came with

Yep gotta be something. Throwing on a Dbrand on top of existing protector. Hopefully someone will make a tempered glass protector for it.

I barely realized there was plastic on top of it. I ordered full body matte from dbrand so that'll take care of it too.
Sent Via My LG V20

I'm leaving the "Factory-Installed Lens Protector" :silly: intact until it begins to peel away. At that time,I'll remove it & use some of this sealer that I have leftover from use on the Note 7:
http://www.ebay.com/itm/Nanoflow-X-...242764?hash=item28102f89cc:g:5lcAAOSwqYBWn9tZ
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One guy left his flashlight on for 30 minutes, got his lense hot and the lense cracked.
Another guy got his new phone, took it out of box, looked at lense 5 hours later and claimed it magically cracked. Who knows what happened or what he did.
Then that YouTube scratch test guy tested the lense for scratches, he ran a sharp blade across it and watched it crack within seconds.
Now the entire Internet is in a panic over the V20 lense. Mainly reddit drama
I think it's all from the prior NOTE 7 PTSD!!!!
Beleive me, I am nervous of more wasted months too and just want to settle in with a reliable phone but I am not going to jump on the fear factor bus just yet.
I have been Luvin this LG V20 since friday !!!!!

I think it's a bit of a note placebo.
Sent from my LG-LS997 using Tapatalk

thinking of purchasing a v20 or a s7 edge, what have you enjoyed so much of the v20

Well, see what I have from YouTube I am apprehensive about the camera lens. That is way too brittle. Defitelyndont should've used gg4 or something closer and preferably near sapphire strength.

cuervo1029 said:
thinking of purchasing a v20 or a s7 edge, what have you enjoyed so much of the v20
Click to expand...
Click to collapse
There's already a few threads covering this.

This same conversation happened with the g5 also. Mine broke after about a couple months or so. The replacements were (are) on ebay for a few dollars. It's very easy to replace, just pick it off with a small screw driver or tweezers and the new ones come with adhesive tape applied, just press it into place.
Sent from my LG-H830 using Tapatalk

Oh Jesus. The same shi** came up wit the Nexus 6P glass cover on the back and bending Nexus 6P. Both were just myths at the beginning from some idiots that don't treat their phones well and then it never became a big issue again.

The G5 also had this problem, but soon calmed down.

mgymnop said:
Oh Jesus. The same shi** came up wit the Nexus 6P glass cover on the back and bending Nexus 6P. Both were just myths at the beginning from some idiots that don't treat their phones well and then it never became a big issue again.
Click to expand...
Click to collapse
Haha, I remember those 6P rumors...

I already have two scratches near my flash because I don't have a case yet. Hopefully the case fixes these concerns before I get one near the lens area.
Sent from my LG-LS997 using Tapatalk

slickdaddy96 said:
I already have two scratches near my flash because I don't have a case yet. Hopefully the case fixes these concerns before I get one near the lens area.
Sent from my LG-LS997 using Tapatalk
Click to expand...
Click to collapse
There should be a protector on the camera area' thats if you haven't removed it yet.

kms108 said:
There should be a protector on the camera area' thats if you haven't removed it yet.
Click to expand...
Click to collapse
I think it is already removed. I put my finger nail in the corner and can't see anything lifting up. Maybe that the guy at the sprint store removed it for me
If what people say is true though and the pieces are just a couple of dollars on ebay, it won't be that big of a deal anyway.

slickdaddy96 said:
I think it is already removed. I put my finger nail in the corner and can't see anything lifting up. Maybe that the guy at the sprint store removed it for me
If what people say is true though and the pieces are just a couple of dollars on ebay, it won't be that big of a deal anyway.
Click to expand...
Click to collapse
Just run your fingers along the camera area, if you can feel the two camera hole is recessed, you have a protector.

Someone with a v20 leave the flash on for 30 minutes and lets test the glass! Might as well do it now while your in your return period!

About that grill problem...

... I saw there are a new batch without the peeling grill problem, is there any way to be sure I get one with the new grill? Problem is, I'm travelling from Brazil to Las Vegas next week, and I'm seriously thinking about buying one Essential, but I'm worried if I have any hardware-related problem, like the grill or the ceramic peeling.
If I buy one at Best Buy, can I open the box in front of the seller to check for problems? If so, what signals should I be looking for?

Relax man.... Absolutely no problems here.... build quality is on high level. Someone will always report some **** u know what i mean..
My one from best buy! Get it and enjoy. This device is much more durable then other phones (remember u have 14 days to return you phone back without any problem)
Look at this beauty
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The top grill doesn't peal off it just falls in. Whatever one you get make sure it's solid across the grill. Mine fell in just wiping the device with a microfiber cloth. But it a minor issue and you can get a replacement.
Sent from my PH-1 using XDA-Developers Legacy app

Oh my God... I'm a little worried about it working in Brazil (saw some guy in India saying that he can not get the SIM to register). I have to say, I am still thinking about get one or wait for the Pixel XL 2, but US$ 849 for 64GB? And look at that gorgeous industrial design Essential has...

bill3508 said:
The top grill doesn't peal off it just falls in. Whatever one you get make sure it's solid across the grill. Mine fell in just wiping the device with a microfiber cloth. But it a minor issue and you can get a replacement.
Sent from my PH-1 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Not sure if I can get a replacement, I'll be in Vegas for one week only, then I'm coming back to Brazil.

gasparzim said:
Oh my God... I'm a little worried about it working in Brazil (saw some guy in India saying that he can not get the SIM to register). I have to say, I am still thinking about get one or wait for the Pixel XL 2, but US$ 849 for 64GB? And look at that gorgeous industrial design Essential has...
Click to expand...
Click to collapse
Maybe you can try your sim card from Brasil before purshase I think that if it picks up a roaming network in the US it should work in Brazil too. I am from Mexico and bought mine in Houston, TX. My mexican sim worked fine while I was in the US and is working fine now that I am back in Mexico.
You could also look for the band specifications , contact your carrier and see if they support it

TheDethEgineer said:
Maybe you can try your sim card from Brasil before purshase I think that if it picks up a roaming network in the US it should work in Brazil too. I am from Mexico and bought mine in Houston, TX. My mexican sim worked fine while I was in the US and is working fine now that I am back in Mexico.
You could also look for the band specifications , contact your carrier and see if they support it
Click to expand...
Click to collapse
Thanks, I'll give it a try at the nearest Best Buy

avetny said:
Look at this beauty
Click to expand...
Click to collapse
Wow! Which color is that?

The black one, the only color that was available at the time he bought it.

gasparzim said:
The black one, the only color that was available at the time he bought it.
Click to expand...
Click to collapse
Looks chrome on my monitor. Thought it was a skin or something, not that those are available either.

Essential is only offering a repair for this issue, no replacement.

bL1X said:
Essential is only offering a repair for this issue, no replacement.
Click to expand...
Click to collapse
Considering what it takes to open up this phone.
It's a replacement.

JCBomb said:
Considering what it takes to open up this phone.
It's a replacement.
Click to expand...
Click to collapse
That's what I thought, but they said it's a repair and I would have to send in my phone. I said no thanks.

I received a replacement with the new metal mesh grill, the metal mesh grill detached in some areas, the bottom part that attaches to the glass part of the phone, this seems to be a glue/adhesive issue. They did say they where using a different adhesive with the metal mesh grill, from the looks of it, it's not doing a good job.

Got my mesh grill replaced and the new grill has held up well so far (few weeks). The old grill would have already gotten holes. I'm happy!

It's not metal.
I got two phones with the new grill, one come off already and the second one does not look much better. You can see gapps and move the Mesh.
Is here anyone without a case where there is not gap between?
It bothers me a lot that it can look ugly like the first phone.

D4rk_nVidia said:
It's not metal.
I got two phones with the new grill, one come off already and the second one does not look much better. You can see gapps and move the Mesh.
Is here anyone without a case where there is not gap between?
It bothers me a lot that it can look ugly like the first phone.
Click to expand...
Click to collapse
There's no gap on my recently replaced pure white.
Sent from my PH-1 using Tapatalk