Database Users

No Gapgate here...

Just got my Verizon Note 4 today and there was no "gapgate" issue with my phone.
Anybody else get their phone with the gap?
Edit: Mine was a White Pre-Order from Verizon.

I got one for myself and my wife. The one that arrived from Verizon in the mail had a slight gap. The one I purchased from the Verizon store was perfect.

Gap gate?

Mine is perfect. Black and ordered through Verizon

heystek said:
Mine is perfect. Black and ordered through Verizon
Click to expand...
Click to collapse
White, no issues here.

We picked up two black from best buy and both are perfect. I think Gap gate was just bs.

brynwall said:
Just got my Verizon Note 4 today and there was no "gapgate" issue with my phone.
Anybody else get their phone with the gap?
Click to expand...
Click to collapse
The gapgate was a joke! It was a way for iclowns to feel better about their easily bending iphones lol
Sent from my SM-N910V using XDA Free mobile app

I don't have gapgate, but my screen does seem recessed into the bezel pretty good. There is an edge on the inside of the bezel. Guess i wont have any glass screen protector thickness issues

No gap gate either but I do have a chip in the bezel ? not a huge deal but I hate having problems with a brand new device
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Edge1978 said:
No gap gate either but I do have a chip in the bezel ? not a huge deal but I hate having problems with a brand new device
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What case is that?
Sent from my SM-N910V using XDA Free mobile app

shpotik said:
What case is that?
Sent from my SM-N910V using XDA Free mobile app
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Click to collapse
It's a silicone cover from Verizon

Mine has a pretty good gap on the top side of the device. Dust keeps getting on there and building up. Not sure if I should return it before the 14 days is up.

No gap but mine has some small scratches on the screen hardly noticeable but upsets me because its brand-new. Not worth returning though

dcbm31 said:
No gap but mine has some small scratches on the screen hardly noticeable but upsets me because its brand-new. Not worth returning though
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Click to collapse
Mine also has some scratches. Located on the metal bezel of the phone.

Chuckleb0ne said:
Mine also has some scratches. Located on the metal bezel of the phone.
Click to expand...
Click to collapse
Is yours black or white?

No gap. Black.

I forgot to mention that mine was one of the White pre-orders from Verizon.

My Black Pre-order had a pretty substantial gap on the top as well as a nice sized gash on the inner portion of the aluminum border where the gap is located. VZW is sending me a new device. I hope that this one doesn't have the same issue.

black vzw, mine is perfect.

wingchun108tek said:
My Black Pre-order had a pretty substantial gap on the top as well as a nice sized gash on the inner portion of the aluminum border where the gap is located. VZW is sending me a new device. I hope that this one doesn't have the same issue.
Click to expand...
Click to collapse
Did VZW give you any issues. My 4 came with chip near the headphone jack. And they are giving me all sorts of troubles. They told me they could send me a new one but they'd have to charge me the Retail price and then once they receive the old phone they'll refund it. According to them "We can't tell when the chip happened" even though I called less than 24 hours after receiving the phone

Screen Coating Issues - Please Check Yours and Post Here!

I've had my phone since Monday and have been noticing these two horizontal lines on my phone screen - one on the top left of the screen and the other bottom right. If I wipe them off they virtually disappear, but if I then put my finger over them they come back straight away. I think these are defects in the coating of the screen so that these regions attract fingerprints/oil etc more than the rest of the screen. Here are some pictures:
https://www.dropbox.com/s/2w6pcsrmm8d4b31/DSC_0416.JPG?dl=0
https://www.dropbox.com/s/zv68silgavv80q7/DSC_0417.JPG?dl=0
I have been extremely careful with my phone and haven't done anything that should have caused this to happen. Anyone else noticed anything similar?

I had exactly the same issue in exactly the same places! My thoughts were that it was glue from the build process! Anyway I returned it to the store and they gave me a new one!
H815 UK

mcrane1981 said:
I had exactly the same issue in exactly the same places! My thoughts were that it was glue from the build process! Anyway I returned it to the store and they gave me a new one!
Click to expand...
Click to collapse
Wow, good to hear I'm not the only one. The placement of the lines seems to suggest the screen was maybe passed through rollers during manufacture and these damaged the coating.
I too wasn't sure whether the marks were residue or missing parts of the coating. To test this, I applied a few small drops of water to the screen and they bead into nice droplets where the coating is intact, but when I apply water to the affected areas it spreads out along the line, kept in by the coating outside the region. Here's a picture: photo on dropbox
This is pretty conclusive as far as I'm concerned. I hope the online store I bought my phone from is happy to replace it!

Me too! (P.S. Hi Whirlpoolian )
I edited your thread title to try to attract others, hope you don't mind.
I thought I had dropped it on the screen and caused it. But I know I haven't dropped of bumped it on the screen.
So I think for sure this proves it's a flaw. Let's see who else has this, and what we can possibly do about it.
Please post which version of G4 you have so we can see if there are any patterns.
Mine is the 815 from Taiwan. I've wet the screen to highlight where they are on mine.
I've contacted the place I bought mine from to see what they make of it, as I feel this is a manufacturing flaw that should be replaced.
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Yep, mine's an 815 from Taiwan too.
Another very easy way to check is to wipe the screen clean and then fog it with your breath. The affected regions show up very clearly.
I've also contacted the place I bought mine from... haven't heard anything back yet, I guess because it's the weekend.

Yeah. I've had it too. But mine is on right top, and right bottom.
I will try to go to LG service center in Monday. Mine in the dual Sim version.

Not seeing it on my H811 from Korea. Tried both the fingerprints and the water drops and couldn't find anything. (For some reason my breath won't fog up the screen - maybe I'm a zombie or something? )

Mine seems flawless. Yay.

Hopefully you guys will be as lucky as I was and get a replacement! If not, you might wanna try seeing if this or something similar works!
http://www.amazon.co.uk/gp/aw/d/B00...ic+coating&dpPl=1&dpID=41z3i5dEXnL&ref=plSrch

I had the same issues on my O2 UK handset. Lines across the screen equal distance from top and bottom.
Mine got swapped out at my door for a replacement which is perfect.
Sent from my LG-H815 using Tapatalk

LG quality control seems lacking on the g4. I've owned several LG devices from the og optimus to the flex and g3. Usually this isn't prominent in LG threads
Sent from my LG-H811 using Tapatalk

Same probleme over here... one line on the top left corner and 2 more on the right one...

I have the same issue, I got it home from buying it and thought I had somehow already scratched it... I've been kicking myself for a week now thinking how dumb I was. Time to take it back to tmobile today.

Nukewire said:
I have the same issue, I got it home from buying it and thought I had somehow already scratched it... I've been kicking myself for a week now thinking how dumb I was. Time to take it back to tmobile today.
Click to expand...
Click to collapse
Let me know how that goes. T Mobile stores are a ***** to get a phone returned.. Even when the phones are obviously flawed they'll try to warranty exchange it or tell you to pay the 50 dollar restocking fee.
Sent from my LG-H811 using Tapatalk

Same problem. Those lines appeared on 3rd day of usage. There's at least 7 or so users who have the same defect with their screens on russian phone community 4pda.ru
I'm currently trying to convince the seller that it is a production defect so that I can have the phone returned... It's not an easy thing to do in Russia but I will do my best.

Wow, thanks for the thread. I checked and I have two lines, one at the top and one at the bottom. Didn't notice it on day 1. I have the 815 from Clove.
Sent from my LG-H815 using Tapatalk

Hm, maybe someone should make a list which modells from which reagion are having this problem. I have several G4s here and none has this issue, H815 o2 DE (Germany) batch. This batch was released just around the 8. june, o2 customers in Germany had to wait until then to get the phone, maybe it is only in the first production batch of the G4s.

I just shipped mine back to Clove. Will get a new one sent once they receive it.
Sent from my LG-D850 using Tapatalk

Today i recivied a call from LG. I wil have a replacement in a few days when they confirm its a fabrication deffect.

Wow. I would totally send that back.
I have a Verizon G4 and the screen is fine. This is probably for the 815 international models

Cracked Camera Lens Cover Repair (Super Easy)

So this happened:
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I always keep my G4 in a clear tpu case, but when I took it out of the case to change the battery, I dropped it, and I cracked the lens cover. I was terrified at first since one of the main reasons I bought the phone was for the camera. But, after I took the battery cover off and looked at the camera lens housing, it appeared that the lens housing would come off pretty easily.
So I went on ebay and found a $15 "OEM" replacement cover.
http://www.ebay.com/itm/151794398884?_trksid=p2060353.m2749.l2649&ssPageName=STRK:MEBIDX:IT
Who knows if it's actually an LG part, but I put the replacement on last night:
I accidentally ordered a gray colored one instead of the silver, but I think it looks fine.
The only issue I ran into was getting the part back into place. I can only tell you that you need to put the top of the piece in first, and work your way down.
PS: Wow, I just realized how different those pics look. The first pic (the cracked pic) was taken with another G4, and the 2nd pic (the repaired pic) was taken with an iPhone 6s. The shot taken with the 6s really misrepresents the case/color of the phone.

The question here is how did you take the photo with the 6S ?

atljatl said:
I always keep my G4 in a clear tpu case, but when I took it out of the case to change the battery, I dropped it, and I cracked the lens cover
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Click to collapse
Its kinda ironic that this happens only when it was out of the case. which case was it btw ?
Could have been worse and been the screen.
I accidentally ordered a gray colored one instead of the silver, but I think it looks fine.
Click to expand...
Click to collapse
You ordered the silver one instead of gold.
But otherwise well done. its easy to repair this thing

DoKaTSuYa said:
The question here is how did you take the photo with the 6S ?
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Click to collapse
i turned the knob. it's cumbersome, but it was a design choice.

atljatl said:
i turned the knob. it's cumbersome, but it was a design choice.
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Click to collapse
I think the point is that the 6s was only just announced yesterday and won't be available for pre order until this weekend/next week?
Mr. Pedantic is highlighting that you meant 6 Plus??
Ps. I spotted that too and wished I was the first to pick it up ?
To keep this post somewhat on topic. I have to say one of the reasons I bought this phone was because of the iFixit review highlighting how easy it is to repair. My last phone (HTC One M8) basically required i remove the screen from the case and then split the screen from the circuit board to get to the stuff I needed to repair.... Well that went so wrong I had to buy a new phone...

rav101 said:
I think the point is that the 6s was only just announced yesterday and won't be available for pre order until this weekend/next week?
Mr. Pedantic is highlighting that you meant 6 Plus??
Ps. I spotted that too and wished I was the first to pick it up ?
To keep this post somewhat on topic. I have to say one of the reasons I bought this phone was because of the iFixit review highlighting how easy it is to repair. My last phone (HTC One M8) basically required i remove the screen from the case and then split the screen from the circuit board to get to the stuff I needed to repair.... Well that went so wrong I had to buy a new phone...
Click to expand...
Click to collapse
My bad. The 6s was on my brain
Sent from my LG-H811 using Tapatalk

rav101 said:
I have to say one of the reasons I bought this phone was because of the iFixit review highlighting how easy it is to repair. My last phone (HTC One M8) basically required i remove the screen from the case and then split the screen from the circuit board to get to the stuff I needed to repair.... Well that went so wrong I had to buy a new phone...
Click to expand...
Click to collapse
Definitely, ease of repair is a selling point with this device. Not one that is mentioned very often by reviewers who only want to praise or bash the designers that only come into the picture after the engineers are done with their work.
I think the LG engineers who built this this thing should be proud
There used to be another korean company that until recently had the same philosophy, sadly they seemed to have lost their way this year. Was playing with various S6 variants in the shop yesterday and i hate the way the camera lens protrudes from the back, that lens is just begging to be scratched, smudged or cracked. but no, thin is in (!), its got a glass back so thin and slippery is a good recipe for dropping. Will be much harder to fix that thing by yourself.

Camera glass too fragile

I read somewhere this morning that V20 camera glass is easily broken, even without dropping or very extreme force. Anyone experienced this problem?

thangnh said:
I read somewhere this morning that V20 camera glass is easily broken, even without dropping or very extreme force. Anyone experienced this problem?
Click to expand...
Click to collapse
Here is the link:
https://9to5google.com/2016/10/23/v20-fragile-camera-glass/

LOL yeah i saw the video, I think my cover will reduce the chances of that happening, also i havent remove the plastic it came with

Yep gotta be something. Throwing on a Dbrand on top of existing protector. Hopefully someone will make a tempered glass protector for it.

I barely realized there was plastic on top of it. I ordered full body matte from dbrand so that'll take care of it too.
Sent Via My LG V20

I'm leaving the "Factory-Installed Lens Protector" :silly: intact until it begins to peel away. At that time,I'll remove it & use some of this sealer that I have leftover from use on the Note 7:
http://www.ebay.com/itm/Nanoflow-X-...242764?hash=item28102f89cc:g:5lcAAOSwqYBWn9tZ
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One guy left his flashlight on for 30 minutes, got his lense hot and the lense cracked.
Another guy got his new phone, took it out of box, looked at lense 5 hours later and claimed it magically cracked. Who knows what happened or what he did.
Then that YouTube scratch test guy tested the lense for scratches, he ran a sharp blade across it and watched it crack within seconds.
Now the entire Internet is in a panic over the V20 lense. Mainly reddit drama
I think it's all from the prior NOTE 7 PTSD!!!!
Beleive me, I am nervous of more wasted months too and just want to settle in with a reliable phone but I am not going to jump on the fear factor bus just yet.
I have been Luvin this LG V20 since friday !!!!!

I think it's a bit of a note placebo.
Sent from my LG-LS997 using Tapatalk

thinking of purchasing a v20 or a s7 edge, what have you enjoyed so much of the v20

Well, see what I have from YouTube I am apprehensive about the camera lens. That is way too brittle. Defitelyndont should've used gg4 or something closer and preferably near sapphire strength.

cuervo1029 said:
thinking of purchasing a v20 or a s7 edge, what have you enjoyed so much of the v20
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Click to collapse
There's already a few threads covering this.

This same conversation happened with the g5 also. Mine broke after about a couple months or so. The replacements were (are) on ebay for a few dollars. It's very easy to replace, just pick it off with a small screw driver or tweezers and the new ones come with adhesive tape applied, just press it into place.
Sent from my LG-H830 using Tapatalk

Oh Jesus. The same shi** came up wit the Nexus 6P glass cover on the back and bending Nexus 6P. Both were just myths at the beginning from some idiots that don't treat their phones well and then it never became a big issue again.

The G5 also had this problem, but soon calmed down.

mgymnop said:
Oh Jesus. The same shi** came up wit the Nexus 6P glass cover on the back and bending Nexus 6P. Both were just myths at the beginning from some idiots that don't treat their phones well and then it never became a big issue again.
Click to expand...
Click to collapse
Haha, I remember those 6P rumors...

I already have two scratches near my flash because I don't have a case yet. Hopefully the case fixes these concerns before I get one near the lens area.
Sent from my LG-LS997 using Tapatalk

slickdaddy96 said:
I already have two scratches near my flash because I don't have a case yet. Hopefully the case fixes these concerns before I get one near the lens area.
Sent from my LG-LS997 using Tapatalk
Click to expand...
Click to collapse
There should be a protector on the camera area' thats if you haven't removed it yet.

kms108 said:
There should be a protector on the camera area' thats if you haven't removed it yet.
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Click to collapse
I think it is already removed. I put my finger nail in the corner and can't see anything lifting up. Maybe that the guy at the sprint store removed it for me
If what people say is true though and the pieces are just a couple of dollars on ebay, it won't be that big of a deal anyway.

slickdaddy96 said:
I think it is already removed. I put my finger nail in the corner and can't see anything lifting up. Maybe that the guy at the sprint store removed it for me
If what people say is true though and the pieces are just a couple of dollars on ebay, it won't be that big of a deal anyway.
Click to expand...
Click to collapse
Just run your fingers along the camera area, if you can feel the two camera hole is recessed, you have a protector.

Someone with a v20 leave the flash on for 30 minutes and lets test the glass! Might as well do it now while your in your return period!

Pixel XL losing paint on the edge of the phone

Well this sucks, I want to start off by saying I have yet to drop this phone and I have had it in a Spigen case with a screen protector since day one.
So I'm sitting in a meeting during work and I took my case off my phone to clean between the case and screen protector since it isn't flush, and I noticed beneath where the case sits on the left edge slightly below half way of the phone that the paint is scrapping off. I am wondering if anyone else has been losing paint on the border near where the screen glass is? The case I have been using is Spigen Rugged Armor. I also take the case off maybe once every other week.

I pre-ordered mine the day they announced it and got it shortly after the first wave started shipping. The other day I noticed that the bottom of mine was chipping away. I contacted Google Fi support and they're shipping me a new one.
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T1Pimp said:
I pre-ordered mine the day they announced it and got it shortly after the first wave started shipping. The other day I noticed that the bottom of mine was chipping away. I contacted Google Fi support and they're shipping me a new one.
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Click to collapse
That's similar to my chipping, I just got off the phone with support and they're looking into what can be done...

I wish I had the support you received! They told me it is what it is basically... and here I was hoping I was done shopping for phones...
Edit: I did try mentioning you experienced the same issue and contacted Fi Support instead of the CS I spoke to, they said you must have had other software/hardware related issues to get the device replaced...

Deal breaker! Canceled my order! I don't do cheap paint. Thanks for posting this.

Still beats the experience I had with the Jet Black iPhone 7+. Scratch and fingerprint magnet.

mjs2011 said:
Still beats the experience I had with the Jet Black iPhone 7+. Scratch and fingerprint magnet.
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Click to collapse
Are you really comparing glossy finnish to matte finnish ?

FalconFX said:
Are you really comparing glossy finnish to matte finnish ?
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No

mjs2011 said:
No
Click to expand...
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The way you put it definitely says otherwise

FalconFX said:
The way you put it definitely says otherwise
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Click to collapse
I want comparing material. Just making a general comment about the Jet Black iPhone 7

So this gonna happen to all the Pixel phones or what?

Got 2 see the same thing Today. I was very angry!!! Contacts German telekom and they will replace
Gesendet von meinem Pixel XL mit Tapatalk

Hmm, black 32GB here. No case ever used.
Not a single scratch or chip or flake of paint lost yet.
I've got a skin that's been sitting in the mailing package for a couple weeks now.
I've been too lazy to put it on.
I may have to think about doing that soon.

Getting phone replaced for something that is most likely to happen again? Just wondering what you plan on doing when the paint chips on the replacement?

mine is the same, pain is missing from the sharper edges in the style of chips, the rounded edges in places have signs of wear as if I have managed to wear the pain down. not a great sign in a little over a month, guess it is just cheap paint on them, worst comes to the worst I'll just get a slim case to put over it.

zathus said:
Deal breaker! Canceled my order! I don't do cheap paint. Thanks for posting this.
Click to expand...
Click to collapse
ithehappy said:
So this gonna happen to all the Pixel phones or what?
Click to expand...
Click to collapse
Belimawr said:
mine is the same, pain is missing from the sharper edges in the style of chips, the rounded edges in places have signs of wear as if I have managed to wear the pain down. not a great sign in a little over a month, guess it is just cheap paint on them, worst comes to the worst I'll just get a slim case to put over it.
Click to expand...
Click to collapse
Click to expand...
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This!
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CZ Eddie said:
Hmm, black 32GB here. No case ever used.
Not a single scratch or chip or flake of paint lost yet.
I've got a skin that's been sitting in the mailing package for a couple weeks now.
I've been too lazy to put it on.
I may have to think about doing that soon.
Click to expand...
Click to collapse
I have ZERO issues with the hardware or software. I think people are having one off situations. Out of the millions of phones out there; there are only a few reporting issues like this.
I had mine since they went live (at BestBuy) and have yet to experience any issue. And I only have a hard case to cover the sides. The top and botton have no protection...
So to those with issues... Do you keep your keys in the same pocket as phone? Could something be rubbing it the wrong way?
I always keep my phone in my left front pocket withe nothing else in it.

Is this happening with a case on your device...?
Sent from my Pixel XL using XDA-Developers mobile app

it's in a pocket on it's own and it's not only the chips on the hard corners it's wear on some of the smoother corners as if it has been rubbed off. I do work in the building industry so it will come into contact with some abrasive materials in my pocket but it's the first phone I've had this issue with, but then it's also the first phone I've had with so much metal on it, it could just come down to a mix of the larger metal surface and the paint not being finished in a durable way.
I don't use a case and never have since about the Z1, it just seems like this phone is going to force me to put it in a case before 6 months is up due to the paint wearing badly.

Not a single blemish on my paint (or glass for that matter) and my phone comes in out and of pocket many times a day, sometimes with a pocket that has a metal rivet above it that it rubs against as going in/out. Black XL 32GB

I have a bear motion on mine (waiting on nillkin nature tpu delivery), just checked to make sure, no nicks dings scratches or swirls. I put it in the same left pocket alone in every pair of pants I wear. Nothing ever goes into the left pocket, except maybe some pills. I don't stick my hands in my pockets when they are dirty or dusty.
This is anodized aluminium, having it hit against anything will scratch and ding them, as happens with anything make with the same material.