headphones: beats studio wireless
2.4ghz band stopped working when headphones are connected
-temporary solution: switched to 5ghz band. no issue
netflix would buffer to 99%, audio would start playing but screen was still buffering
-temporary solution: turn off headphones, let video play, turn headphones back on
kodi, hulu and youtube worked fine.
overall i was pretty happy with my experience. im most proud to say that the nexus player is not plagued with the audio lag that come with other devices.
I've had issues with BT headset quality too, since trying post Marshmallow update.
It would have of course been best, if there was a headphone jack in the remote, like Roku and Nvidia Shield have.
It seems the use of a BT headset, somehow puts a burden on the overall Wifi connection of the device, or something. Given you found 5Ghz works better. With Roku and Shield, the headphone jack works great no matter the connection, if you can get it to play on the TV, it will play with no issues via the wireless headphone jack of Roku and Shield.
I don't know why Nexus Player BT headset audio is so unstable. But it's disappointing. That the claimed benefits of Marshmallow for the Nexus Player, are found to be less than stellar once put to use.
Showtime_III said:
headphones: beats studio wireless
2.4ghz band stopped working when headphones are connected
-temporary solution: switched to 5ghz band. no issue
netflix would buffer to 99%, audio would start playing but screen was still buffering
-temporary solution: turn off headphones, let video play, turn headphones back on
kodi, hulu and youtube worked fine.
overall i was pretty happy with my experience. im most proud to say that the nexus player is not plagued with the audio lag that come with other devices.
Click to expand...
Click to collapse
Thanks I was looking for a fix or workaround for that issue with netfilx. My workaround was just to cast from my tablet or phone. A little annoying as sometimes I don't have my tablet or phone around.
Showtime_III said:
netflix would buffer to 99%, audio would start playing but screen was still buffering
Click to expand...
Click to collapse
I just got the OTA update to 6.0 and yes, while I was thrilled to get bluetooth headphone capability this problem with Netflix takes the fun out of it. I'm not convinced it's really buffering, I think it's just refusing to switch to the video framebuffer output for some technical reason when the bluetooth audio sink is selected, so the buffering spinner never goes away.
-temporary solution: turn off headphones, let video play, turn headphones back on
Click to expand...
Click to collapse
It's surprising how well this works in terms of being consistent and repeatable (usually these kinds of tricks result in hanging or crashing if you use them more than once), but unfortunately it only works until you have to use the UI to skip or even pause, then it's gone and you have to do it again.
Update: There is also a bluetooth audio problem with Kodi under 6.0: While UI sounds and at least some local files play back fine with bluetooth audio, in certain other streams, including all the YouTube videos and World News Live channels I tried, bluetooth audio is absent unless you do the above trick where you connect the bluetooth device after it starts playing.
The symptom is almost the exact opposite of what you get with Netflix in that, unless you do this trick the video streams but the audio doesn't, where in Netflix the audio streams but the video does not appear.
It's also pretty ridiculous that there is no way to disconnect a bluetooth device from the Nexus side, which means that once it's paired, the headset will connect to the player whenever you turn it on. Which is irritating if you have other devices you want to use it with, like phones and tablets -- all of which do let you disconnect a bluetooth device without unpairing or turning bluetooth off.
Hey all,
Ever since opting into the Android O beta, my Nexus 6p has been working fine, except for connected to my car via BT. It connects, but just shows 'Unknown Artist' for any kind of track info, and if I switch playback apps (for instance, from Pocketcasts to Google Play Music), my phone disconnects from the car for a second or two, connects again, and still doesn't work. The car in question is a 2016 Mini Cooper S. Anyone else seeing issues like this? Works fine on 7.1.2.
ive got the same issue vw polo. audio plays via bluetooth but no artist info it just shows im connected to 6P and skip track controls dont work just mute and volume
Yeah, I don't even get audio. Nothing actually plays, car displays "unknown artist".
I have this as well on a 2017 toyota, calls etc work fine, just music dips out
sickfallout said:
Hey all,
Ever since opting into the Android O beta, my Nexus 6p has been working fine, except for connected to my car via BT. It connects, but just shows 'Unknown Artist' for any kind of track info, and if I switch playback apps (for instance, from Pocketcasts to Google Play Music), my phone disconnects from the car for a second or two, connects again, and still doesn't work. The car in question is a 2016 Mini Cooper S. Anyone else seeing issues like this? Works fine on 7.1.2.
Click to expand...
Click to collapse
what are the bluetooth settings in the developer setting section?
mine are as follows if you want to try them to see if it gives you some audio
Bluetooth AVCRP Version
AVCRP 1.6
Bluetooth Audio Codec
Streaming: SBC
Bluetooth Audio Sample Rate
Streaming: 44.1kHz
Bluetooth Audio Bits Per Sample
Streaming: 16 Bits/Sample
Bluetooth Audio Channel Mode
Streaming: Stereo
Bluetooth Audio LDAC Codec: Playback Quality
Streaming: Optimised for Audio Quality
MkBy said:
what are the bluetooth settings in the developer setting section?
mine are as follows if you want to try them to see if it gives you some audio
Bluetooth AVCRP Version
AVCRP 1.6
Bluetooth Audio Codec
Streaming: SBC
Bluetooth Audio Sample Rate
Streaming: 44.1kHz
Bluetooth Audio Bits Per Sample
Streaming: 16 Bits/Sample
Bluetooth Audio Channel Mode
Streaming: Stereo
Bluetooth Audio LDAC Codec: Playback Quality
Streaming: Optimised for Audio Quality
Click to expand...
Click to collapse
Thanks for the setting tips, I'll try them out tomorrow and report back.
No luck, same issue persists. I even tried usb-c to usb-a, but my Mini doesn't recognize it as an audio device that way Time to get a new head unit possibly.
No luck, still 'unknown artist' and no audio, even though my phone thinks it's connected and playing.
sickfallout said:
No luck, still 'unknown artist' and no audio, even though my phone thinks it's connected and playing.
Click to expand...
Click to collapse
Do you have this issue on 7.1.2 as well? Don't forget Android O is still in "beta" and I wouldn't be surprised if the BT is a little screwy still.
Triscuit said:
Do you have this issue on 7.1.2 as well? Don't forget Android O is still in "beta" and I wouldn't be surprised if the BT is a little screwy still.
Click to expand...
Click to collapse
Everything works fine on 7.1.2, I had to decide what was more important: working car audio or a much faster OS experience. Hopefully this is something that's either fixed in the release of O, or something my car manufacturer can patch into their system.
Not sure if this will help but my car seems to have pretty good luck with this technique and BMW/Mini ICE systems are similar. I use the aac codec keeping everything else default. I've had the issue a well where it's playing on my phone but not the car; the info also doesn't show. Restarting the phone right before starting the car or soon after seems to be relatively effective as it would then connect after the restarts and actually play the music correctly and show the info.
Not the best solution but hopefully this ends after the final is released.
Hi! I hope this helps. It seem like changing the setting (unchecking) for AAC audio helps with the issue. This seems to be a new feature in Oreo, so go to Bluetooth settings and in the little gear next to device it will popup with a couple of options, uncheck AAC.
Greetings everyone.
For the past few months, I've noticed an annoying audio drop out issue which affects both plex & kodi. Whenever I play content, the audio randomly stops, seeing a light gray bar filling 1/4th of the screen, then a gray bar line just above the middle of the screen and then continues playing the audio again. Video keeps on playing without issues.
From what I can tell on:
- https://forums.plex.tv/discussion/245022/nvidia-shield-tv-audio-passthru-audio-drop-outs
- https://forums.geforce.com/default/topic/997897/audio-randomly-drops-out-for-3-seconds
It appears to be a known issue with DTS-HD content?
I'm using the Nvidia Shield 2017 edition with no HDD. Up-to-date with v6.2 (24.32.406.417) connected with HDMI to my onkyo 5.1 receiver which is connected to my LG 4K TV.
Is there anyone here experiencing the same issue who can shed a light on this problem? Hopefully, with a solution? I bought the Shield TV as an investment, not to get issues like the one i mentioned above.
Above all, I also get random controller issues (the large controller). It appears to get randomly (but rarely) stuck on the down button. Disconnecting and reconnecting it appears to work, but doesn't solve the overal issue as it'll return eventually. Controller is also up-to-date with v1.15.
Solutions are welcome. And will ROM'ing the shield fix the issue? As most ROMS's these days are better than stock.
Regards,
Skyrider
Anyone?
I have started to have a similar issue with my Shield. It had been working fine for several months, and then recently started exhibiting audio drop outs, both very short and very long. Pausing and restarting play makes the audio return. I've experienced this only with streaming content like Netflix and Amazon Prime Video, not with local content, so far. The issue is much less if I switch to 2-channel audio from 5.1. No noticable heat issue.
Same issue here, Netflix was a train wreck last night, bookmarking this to follow.
I'm having a similar issue. I have the shield connected to my Onkyo tx-rz920 receiver then to sony xbr65x850e. When I stream from either Netflix or Plex Media player (content stored using Plex Media Server on QNAP) I get random audio cuts. It last just long enough to miss a word or two mid-sentence. The time between the cuts seems to be random (sometimes seconds in between cuts, other times minutes). If I replay the same video a second time, audio will cut at different places. As far as I can tell the amp is still receiving signal, as the decoder lights remain lit. I do not have this issue with other devices connected through the Onkyo. Any suggestions or assistance would be much appreciated!
Hey all.
I have the same issue. Think it has to do with the audio passthrough. If I set surround sound to "never' it solves it.
Not really a fix since I just got a new sound system. But temporally makes things watchable.
Whatsupdudes said:
Hey all.
I have the same issue. Think it has to do with the audio passthrough. If I set surround sound to "never' it solves it.
Not really a fix since I just got a new sound system. But temporally makes things watchable.
Click to expand...
Click to collapse
Thanks a bunch. This happened to my randomly on some Netflix shows and only one file in my Plex. I turned off surround, and now all is good. But still needs to be fixed
---------- Post added at 05:53 AM ---------- Previous post was at 05:50 AM ----------
ikijibiki said:
I have started to have a similar issue with my Shield. It had been working fine for several months, and then recently started exhibiting audio drop outs, both very short and very long. Pausing and restarting play makes the audio return. I've experienced this only with streaming content like Netflix and Amazon Prime Video, not with local content, so far. The issue is much less if I switch to 2-channel audio from 5.1. No noticable heat issue.
Click to expand...
Click to collapse
I have the same thing with pausing on Netflix
For me the problem seems to have been the HDMI cable. I have a few different ones and decided to change the ARC cable (receiver <-> TV) and that seems to have fixed the issue.
I have had a long, ongoing support exchange with nVidia over this issue, which as it turns out is affecting all content I play on that device -- streaming (Netflix, Amazon Prime) and local content, including video and mp3 music files (via Kodi).
In my case, I'm connected 1:1 from the Shield to my Samsung Smart TV via HDMI, then audio goes via optical to a DAC and then to an old Sony stereo receiver. Audio works without issue when watching only the TV, including the Samsung native apps for Netflix and Amazon Prime. That would seem to eliminate any issue with the TV to Sony audio link.
I've also found that casting video or music content to the Shield from my Android phone with playback through the Samsung TV and Sony receiver does not exhibit any audio dropouts (which is very interesting, to me, as it would appear to eliminate the HDMI link as an issue). Additionally, audio playback to a bluetooth headset paired to the Shield results in no audio dropouts.
As of now, this is still an open issue with nVidia support, which has escalated it to engineering and Q&A. I recently pinged them again to update them with with the fact that the recent Android upgrade did not resolve this issue for me. The reply I got appears to be the first acknowledgement I've seen from nVidia that this is, in fact, a known issue for them. The reply I got had the statement that "SHIELD update 7.xx does not address this problem." How would they know that unless they know they have a problem and some idea of what it is?
FIXED!
nVidia issued version 7.0.2 of their Android TV software and it has fixed the audio dropout problem I was experiencing. Hopefully, this will also fix the problem for others.
ikijibiki said:
I have had a long, ongoing support exchange with nVidia over this issue, which as it turns out is affecting all content I play on that device -- streaming (Netflix, Amazon Prime) and local content, including video and mp3 music files (via Kodi).
In my case, I'm connected 1:1 from the Shield to my Samsung Smart TV via HDMI, then audio goes via optical to a DAC and then to an old Sony stereo receiver. Audio works without issue when watching only the TV, including the Samsung native apps for Netflix and Amazon Prime. That would seem to eliminate any issue with the TV to Sony audio link.
I've also found that casting video or music content to the Shield from my Android phone with playback through the Samsung TV and Sony receiver does not exhibit any audio dropouts (which is very interesting, to me, as it would appear to eliminate the HDMI link as an issue). Additionally, audio playback to a bluetooth headset paired to the Shield results in no audio dropouts.
As of now, this is still an open issue with nVidia support, which has escalated it to engineering and Q&A. I recently pinged them again to update them with with the fact that the recent Android upgrade did not resolve this issue for me. The reply I got appears to be the first acknowledgement I've seen from nVidia that this is, in fact, a known issue for them. The reply I got had the statement that "SHIELD update 7.xx does not address this problem." How would they know that unless they know they have a problem and some idea of what it is?
Click to expand...
Click to collapse
I was experiencing the same issue with periodic audio drops in anything I played whether it was Plex, YouTube or Netflix. I think I found a workaround. If you go into SHIELD settings, display and audio, then Advanced Settings. Check your setting for USB Audio, mine was set to something like High Quality, I changed it to Stereo, restarted the SHIELD and after a couple hours of watching I haven't heard a drop. I don't use USB Audio and connect direct via HDMI.
Edvard_Greig said:
I was experiencing the same issue with periodic audio drops in anything I played whether it was Plex, YouTube or Netflix. I think I found a workaround. If you go into SHIELD settings, display and audio, then Advanced Settings. Check your setting for USB Audio, mine was set to something like High Quality, I changed it to Stereo, restarted the SHIELD and after a couple hours of watching I haven't heard a drop. I don't use USB Audio and connect direct via HDMI.
Click to expand...
Click to collapse
Disclaimer I'm on the 2018 model but I haven't found any 2018 model specific threads to this issue. I have made claim over on the geforce forums as well.
I am running an Onkyo TX-NR656, Sony XBR75X900E, and the Shield console itself. So far it happens on Kodi, Nova Media player, Plex, and Youtube. The main apps I use. As reported audio cuts out just long enough to miss a word or two on occasion the screen will go black for a second or two and all feed to the receiver is showing off. Happens at intervals that aren't really regular, and will happen at different points if I were to restart the content. All other devices running through the receiver or straight to the TV do not have this issue. Limited only to the Shield.
I have replaced the HDMI cables with 3 different ones, the latest one I'm using is Twisted Veins HDMI cables. Same issue, one cable seemed to do it really bad, it was a standard HDMI that came with the TV.
I have changed ports on my receiver and plugged the shield directly into my TV. I have turned off and on CEC discovery on all my devices after replacing the cables.
I have switched from the recommended 59hz in Shield to 60hz and the problem seems to be more prevalent so I will switch it back to 59hz but the issue persists there as well.
I am going to check my audio USB settings when I go home and try that as well.
Anyone figure this out? I've been having problems with my shield and Denon x2200w with these same dropouts. I didn't realize it was the shield until I sent out the denon for repair and they found nothing.
bum2kev said:
Anyone figure this out? I've been having problems with my shield and Denon x2200w with these same dropouts. I didn't realize it was the shield until I sent out the denon for repair and they found nothing.
Click to expand...
Click to collapse
Did you follow what I posted two posts above yours?
Edvard_Greig said:
Did you follow what I posted two posts above yours?
Click to expand...
Click to collapse
Totally missed that on mobile. trying this now! Thank you. Did yours drop out like it was ducking audio? Mine will just get very quiet randomly then kick back to regular volume.
I have this issue, ... on 7.2.3 firmware, ... I even replaced HDMI cable a while back which didnt do anything
for now I delay the effect by going to display settings and changing the resolution HZ (from 1080p 59hz and 1080p 60Hz) and so on... still sucks tho, because after a half hour or so, I have to do it again
I haven't tried the USB audio workaround yet, is that still working for everyone?
razor_ro said:
I have this issue, ... on 7.2.3 firmware, ... I even replaced HDMI cable a while back which didnt do anything
for now I delay the effect by going to display settings and changing the resolution HZ (from 1080p 59hz and 1080p 60Hz) and so on... still sucks tho, because after a half hour or so, I have to do it again
I haven't tried the USB audio workaround yet, is that still working for everyone?
Click to expand...
Click to collapse
Update: changing USB audio did not work, argh!
UPDATE: I think I fixed the issue!
I was able to make the screen and audio stop cutting out last night watching the Warriors/Raps game ... around 2nd quarter I literally had enough, as it was literally "cutting out" every 10 mins and the one that got me pissed was about 60 seconds long, and so I literally walked over to the shield tv tried unplugging it (actually was close to throwing it in the garbage) when I noticed upon moving it it triggered another "cut out"...
I then rearranged all the HDMI cables from my receiver, unplugged an unused one that was in the receiver and ensured the other ones left were not touching each other, as I heard static could be an issue... in the end, I only left the cables that were actually needed plugged in and watched the rest of the game without 1 cut out ... I was amazed that's all it was
I am going to try to watch a HD movie from my media server via KODI and another from NETFLIX this week and see if any cut outs continue but I think I made some real progress!
Keep you all posted!
I have not had a screen or audio black out since my fix above! Finally!
Shield TV pro 2019 is one of the worst products I’ve ever had the displeasure of purchasing.
Netflix audio drop outs and also whilst watching live “soccer” games frame rate goes all jittery randomly. Never have this problem with Roku.
Hi all,
Having recently purchased a Shield Pro, I'm trying to get the surround sound working.
I have a couple of 5.1 format FLACs which I'm using for testing. The left, right and centre channel play fine, but the sub and surround channels don't. This seems particularly weird to me, as I'd expect to either have a plain old stereo mixdown, or fully working surround - but I'm definitely getting the centre channel in addition to the L+R front speakers, just not the others.
I've tried playing them through both Kodi and VLC, with exactly the same results. The receiver (a Denon AVR-1912) shows a Dolby Pro-Logic connection from the Shield, and works fine on all channels with other sources. I've tried tweaking the obvious settings on both the shield and the media player apps, but to no avail.
Can anyone help me out with an idea of what might be going wrong here, or what I could try out to troubleshoot it? Thanks.