Note 3 - Encrypted Phone - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

Long story short, my friend has his phone setup with his corporate email. For this he had to setup encryption. One day it asked him to change his PIN, which he did. Then later that day, he rebooted and neither his new PIN or old PIN work. The phone powers on and gets to this message: "Enter your PIN or password to use the encrypted phone memory."
I have tried myself both his old and new PIN, nothing works. I cant connect the phone to a PC to retrieve the pictures. All of the data is stored on the internal 32gb. All he cares about is getting the pictures off.
Any ideas, please let me know, thanks.

Related

HD2 PIN won't unlock phone with correct PIN

After having had my HD2 (4th HTC phone) for around 5-6 months, had to do a hard reset ftaer having a problem with the HD2 not recognizing my phone PIN #. Having now had the problem and doing a online search, seems this bug is a fairly common problem. I'd installed a couple of new Garmin maps (China mainland) and altered the gmsup file to read "LOCAL_VER=TAIWAN" from "LOCAL_VER=CHINA" which allows for the use of co-ordinates within GarminXT.
On the next restart of Garmin it started in Traditional Chinese, as opposed to
English or Simplified Chinese. No problem just changed the language settings to what I wanted.
Used the HD2 for several days without incident (and had not made any other changes or installed anything else), then used my Garmin on my HD2 to navigate a distance of around 380km (usually not a problem). Twice during the journey an advisory popup appeared with something like "Garmin unable... not enough memory... must shut down" - a message I've never had before, on any of my HTC's let alone the HD2.
Garmin then automatically shut down and I simply restarted it from my home screen shortcut, which it did without issue. The first time this popup message appeared I'd covered at least 150km. The second time I'd travelled another 80km or so. After it had occured again, I turned the phone off, waited 5-10 seconds and then turned the phone on again. The HD2 requested my usual SIMcard PIN, followed by the phone unlock PIN (simple 4 digit numeric PIN) and as usual I entered my respective PIN's (I use the same 4 digit PIN for both the Simcard and phone unlock). The Simcard unlocked fine, but the phone did not and I was presented with something along the lines of "incorrect password, please re-enter..."
In the end, after trying everything I could think of... soft reset, removing battery, trying PIN... 1234, 0000, 9999, and a few times getting "too many password attempts... enter a1b2c3 to continue". Once I got home a few days later I tried connecting to my two computers via activesync in the hope that they'd access what I wanted to copy etc. Unfortunately that did not work as both activesync connections asked for the phone to be unlocked, even though they'd been setup to unlock the HD2 automatically. I realised that inevitably I'd have to do a dreaded hard-reset. Pity as my last backup with Spb Backup and PIMbackup were done many months ago.
In my searches online I did find a couple of posts that made some references to users experiencing the same 'HD2 lockout' having installed Traditional Chinese and then having this problem. Though there seems there are far too many different situations that could also cause the HD2 to lock.
Also it's not the first time I've played or altered, installed GarminXT... and I don't think it's the first time I've had GarminXT start in Traditional Chinese. It maybe just coincidence... but for now, I'm trying to setup my phone back to the way it was after the dreaded reset.
password changed has happened to a fair number of people, and is probably nothing to do with the garmin stuff.
Never read of anyone finding a way around it other than hard reset, though.
i vaguely remember reading that the mentioned PIN issue is sometimes related to swype...might want to look into that avenue.
It's just happened to me. I installed swipe keyboard and done soft reset, then entered my pin but hd2 will not accept it. Any one found a solution to this?
Had this once too, though I didn't know anything about swype back then .(Didn't have it on my phone)
I simply turned off the device, removed the battery AND THE SD CARD then re-insert them after 5 minutes it should accept PIN normally (If not, then try to remove the sd card and don't re-insert it just boot) . (happened to me when i Just left Android DS V5 and went to WinMo, My device wouldn't accept the PIN)
Found this. Don't have a clue how to use this, but maybe someone knows and can shed some light.
Just check out the 'Solution' at the following address. I have not got permission to enter link or full web address.
forum.xda-developers.com/showthread.php?t=768815
Hope this can rescue my hd2 and all who have the same pin lock problem.
I also experienced this problem that HD2 forgot my PIN. even 2 my colegues too.
back in the time when I got stuck on "enter PIN" screen, I found somewhere on the internet, that HD2 only forgets PIN, when you have exchange server set up. They say that it's not HD2's fault, but microsoft's. it's just a matter of time, when you get to this problem. the only solution is HardReset without any possibility backing your data up! since then I don't use exchange at all... never again in my HD2!
HD2 unlock Pin Code for SURE....
goto: HKLM/Microsoft/Software/Shell/Lockscreen/
check for DWord: Active and change it to '0'
check for Dword: Enable and change it to '0'
check for Dword: ShowLockScreenPicker and change it to '0'
reset your device and enter ur password and it will accept it.. now in settings u can navigate to Lock option and disable it easily only if u remember your code and it does not accept the code.

Need the oposite of sim-lock

I am looking for a reverse thing to a sim-lock. I have a phone, which I would like to make sure of, that no other card can be used in it as mine- or a card that has the same pin as mine. I thought about a phone-lock for the sim-card. Once the cell is turned on, the cell enters the pin code without being noticed by me. I keep forgetting this damn number anyway. However, I don't want to miss the capability of the card being rpotected by its pin number, either when put in a different phone, or the functionality, that if someone wants to steal my phone, that it enters the preset pin number, therefore bricks the sim-card.
Basically this is what I want:
1. The phone enters a preset pin, without me or anyone else seeing it.
2. If another sim-card is installed, the card shall be bricked because the phone tries to enter the preset pin.
And last but not least: If someone has a sim-card that has no pin that is put into the phone, is it possible to deny the service the sim-card offers?
WaveSecure seems to do pretty much what you want.
Effectively it can lock out the phone and stop other SIM cards being used.
It was free to begin with, but I think it has now been sold to one of the big companies and may be chargeable.
WaveSecure is cool but!
I think that WaveSecure does part of the job, but the most imprtant one, is entering the pin number automatically. This however is not supported by WaveSecure.
Maybe there is another app anyone can think of.
Meanwhile I am rowsing git, maybe I find ssomething in there!
kevke said:
I think that WaveSecure does part of the job, but the most imprtant one, is entering the pin number automatically. This however is not supported by WaveSecure.
Maybe there is another app anyone can think of.
Meanwhile I am rowsing git, maybe I find ssomething in there!
Click to expand...
Click to collapse
doesnt entering the pin number automatically defeat the point of having a pin?? If someone steals your phone, they wont need your PIN to unlock it??
Yes and no!
Assuming that I want the card only to work without hesitation with this particular cell, then I need the cell to enter the pin automatically, and when put into another cell, it the pin dialog ifres up, since the pin request is still in effect. I am not concerned about someone stealing the phone, it is insured against stealing. And assuming someone would use the phone with his own sim, without resetting the phone/ putting a different firmware on it: the phone would try to enter the preset pin, thereby bricking the card.
Anyway, the phone has been tempered with, in a way, that the cell can only call numbers which are for free for me, according to my cell-plan.
So having the pin still in effect is basically a precaution against taking the card out and set it in a different phone.

[Q] Breaking into a locked device

Hello all,
This is a strange request but desperate times call for desperate measures. My father recently got himself a new Samsung Galaxy S5 here in Australia, unfortunately a tragic motorcycle accident on the 1st of this month led to my father no longer being with us. This was heartbreaking for my family and I, I now have in my possession his phone, It is still operational from what I can gather, it still rings, still vibrates when hooking up to my laptop and it detects it. The screen is completely smashed and doesn't work and the phone is locked. I want to be able to access the phone to recover any photos etc he has on the phone itself, I am unaware of what type of screenlock is on it.
So far I tried Samsung Kies but due to the phone being locked I can't use that,. Nothing shows up on the phone in windows explorer. I've downloaded [email protected] and android studio and have tried to get that to show up so I can see whats on the screen and attempt to use android control to unlock the phone but so far I've had no such luck. I need usb debugging enabled but I'm going to have to assume its disabled and thus proving my attempts so far to be fruitless.
If anyone can give me any ideas or things to try I'm all ears, I'm ok with computers so should be able to figure out most things but this is my first exposure to these types of applications.
Kind regards,
Eric.
trekster83 said:
Hello all,
This is a strange request but desperate times call for desperate measures. My father recently got himself a new Samsung Galaxy S5 here in Australia, unfortunately a tragic motorcycle accident on the 1st of this month led to my father no longer being with us. This was heartbreaking for my family and I, I now have in my possession his phone, It is still operational from what I can gather, it still rings, still vibrates when hooking up to my laptop and it detects it. The screen is completely smashed and doesn't work and the phone is locked. I want to be able to access the phone to recover any photos etc he has on the phone itself, I am unaware of what type of screenlock is on it.
So far I tried Samsung Kies but due to the phone being locked I can't use that,. Nothing shows up on the phone in windows explorer. I've downloaded [email protected] and android studio and have tried to get that to show up so I can see whats on the screen and attempt to use android control to unlock the phone but so far I've had no such luck. I need usb debugging enabled but I'm going to have to assume its disabled and thus proving my attempts so far to be fruitless.
If anyone can give me any ideas or things to try I'm all ears, I'm ok with computers so should be able to figure out most things but this is my first exposure to these types of applications.
Kind regards,
Eric.
Click to expand...
Click to collapse
First of all, I'm really sorry for your loss..
If he had a microSD card in his phone, it's likely that his pictures (and other documents) are on the card.
If that's the case, unless he encrypted the content, you should be able to just remove the microSD card and read it on your computer with a card reader.
Eric, do you have a MHL adaptor & HDMI tv?
You can view the screen on this via tv.
If I understand well he is able to see the screen but cannot pass the security lock. If that's the case try to connect the phone to your PC and copy all the internal SD card, I think you will be able to access the content. Also not sure if a factory reset will deactivate the screen lock but you can try it in an ultimate attempt.
Sent from my SM-G900F using XDA Free mobile app
mikka06 said:
If I understand well he is able to see the screen but cannot pass the security lock. If that's the case try to connect the phone to your PC and copy all the internal SD card, I think you will be able to access the content. Also not sure if a factory reset will deactivate the screen lock but you can try it in an ultimate attempt.
Sent from my SM-G900F using XDA Free mobile app
Click to expand...
Click to collapse
It depends on the type of security lock.
If it's swipe, then he can see the content by connecting the phone to the PC, but not if it's a password, fingerprint, pin, ...
He would have to unlock the screen before the files are available.
Sorry to hear of your loss, especially at this time of year.
The idea of copying the SD card is the first step. If I read you're message right you can't see the screen at all?? I would take the device to a repair shop and get the screen replaced - tell them very clearly NOT to wipe / reset the device. Then you should be able to see the screen and might be able to figure out the screen lock. If the fingerprint reader was used there will always be an alternative password, you might be able to reset this to the gmail account used on the phone (assuming you have access to this?).
Hope you get it sorted.
Mithrandir007 said:
First of all, I'm really sorry for your loss..
If he had a microSD card in his phone, it's likely that his pictures (and other documents) are on the card.
If that's the case, unless he encrypted the content, you should be able to just remove the microSD card and read it on your computer with a card reader.
Click to expand...
Click to collapse
I copied all of the sd card and as it was copying it died, so I have most of the data off that.
DeanonZL said:
Eric, do you have a MHL adaptor & HDMI tv?
You can view the screen on this via tv.
Click to expand...
Click to collapse
No I don't have the adaptor but I do have a HDMI tv, so I will investigate this, thank you.
mikka06 said:
If I understand well he is able to see the screen but cannot pass the security lock. If that's the case try to connect the phone to your PC and copy all the internal SD card, I think you will be able to access the content. Also not sure if a factory reset will deactivate the screen lock but you can try it in an ultimate attempt.
Sent from my SM-G900F using XDA Free mobile app
Click to expand...
Click to collapse
Cannot see the screen, and when I connect it to pc to check if there is anything on the phone itself, It won't let me as the phone is keypad/swipe/fingerprint locked.
Mithrandir007 said:
It depends on the type of security lock.
If it's swipe, then he can see the content by connecting the phone to the PC, but not if it's a password, fingerprint, pin, ...
He would have to unlock the screen before the files are available.
Click to expand...
Click to collapse
This is what I am trying to find out what lock is on the phone.
MadMic said:
Sorry to hear of your loss, especially at this time of year.
The idea of copying the SD card is the first step. If I read you're message right you can't see the screen at all?? I would take the device to a repair shop and get the screen replaced - tell them very clearly NOT to wipe / reset the device. Then you should be able to see the screen and might be able to figure out the screen lock. If the fingerprint reader was used there will always be an alternative password, you might be able to reset this to the gmail account used on the phone (assuming you have access to this?).
Hope you get it sorted.
Click to expand...
Click to collapse
I took it to a repair shop, its a catch 22 situation, They want $150 to pull the data off the phone, and if there is no data of use then thats a waste of money, They wants $240 to replace the screen, the phone has a very slight bend in it so if I replace the screen the phone still may not be able to be used properly so again would be a waste of money.
This is the main reason why I am trying to at least view the screen to ascertain what lock is used, I do have his gmail credentials so I can reset from there, from what I understand resetting the phone also loses any data (messages, pictures, etc) that is on the actual phone.
Last but not least thank you to everyone so far for your replies, I really appreciate you all taking the time to reply and try to help!
Regards,
Eric.
trekster83 said:
I copied all of the sd card and as it was copying it died, so I have most of the data off that.
No I don't have the adaptor but I do have a HDMI tv, so I will investigate this, thank you.
Cannot see the screen, and when I connect it to pc to check if there is anything on the phone itself, It won't let me as the phone is keypad/swipe/fingerprint locked.
This is what I am trying to find out what lock is on the phone.
I took it to a repair shop, its a catch 22 situation, They want $150 to pull the data off the phone, and if there is no data of use then thats a waste of money, They wants $240 to replace the screen, the phone has a very slight bend in it so if I replace the screen the phone still may not be able to be used properly so again would be a waste of money.
This is the main reason why I am trying to at least view the screen to ascertain what lock is used, I do have his gmail credentials so I can reset from there, from what I understand resetting the phone also loses any data (messages, pictures, etc) that is on the actual phone.
Last but not least thank you to everyone so far for your replies, I really appreciate you all taking the time to reply and try to help!
Regards,
Eric.
Click to expand...
Click to collapse
No worries.
Do you know if he was using Cerberus or Theftspy or another anti theft tool?
If he did and you can find out his credentials, you should also be able to unlock the phone with a command (at least Cerberus does that) or even transfer all the data to a cloud (dropbox, google drive,...).
Could he not physically open the phone and get to the actual sd card that the phone comes with that the OS and all that is on? Or is that locked down?
Sent from my SM-G900A using Tapatalk
I had a idea for the lock screen but it will not help with seeing which you would have to deal with first. Any chance he left Gmail loged on any computer you have access to. You could try installing a app to bypass the lock screen.
I have never tried this one it was just the first I found that fit my theory of a workaround, although you could look around for a free one that may be better then you wouldn't have to worry about passwords to do the purchase.
https://play.google.com/store/apps/details?id=net.thomascannon.screenlockbypass.pro
shadowofdarkness said:
I had a idea for the lock screen but it will not help with seeing which you would have to deal with first. Any chance he left Gmail loged on any computer you have access to. You could try installing a app to bypass the lock screen.
I have never tried this one it was just the first I found that fit my theory of a workaround, although you could look around for a free one that may be better then you wouldn't have to worry about passwords to do the purchase.
https://play.google.com/store/apps/details?id=net.thomascannon.screenlockbypass.pro
Click to expand...
Click to collapse
If you know his samsung account information, you can login to their web service and remove the lockscreen passcode. From there, you should be able to USB the files off of it.

Skipping Fingerprint Screen and going directly to asking for Backup Password

Hi guys.
I have really weird situation. So when I was setting up my Galaxy Note 4 I chose Fingerprint Scan to be my main authentication method. It prompted me to chose backup password in case Fingerprint scan cannot be read. Unfortunately I did NOT write down somewhere my backup password because I thought that the only case that will ever require me to use it would be losing my thumb finger. Since I was not planning to lose my thumb finger anytime soon I did not think about making sure to write down the backup password I chose....
Now where my problem comes. I have not used this phone for like 2-3 weeks because I use different phone as my primary one. Well guess what happened? After I booted my phone today it does NOT show the usual "Scan your Fingerprint" Screen and instead going directly to "Enter your backup password"
What could have happened?? Did the phone somehow think that somebody scanned wrong finger too many times and now the only way to unlock it is to enter the password? I guess it would be easy to just wipe the phone and start over but there are many pictures that I took on phone's internal memory and did not have a chance to transfer over to my computer... Anyone could PLEASE chime in and tell me how can I make it ask for Fingerprint instead of password?? I would really appreciate to hear what you guys think
Short version:
1. Had Fingerprint as main authentication method
2. Did not write down backup password anywhere
3. After not using the phone for couple weeks now its skipping Fingerprint screen and directly goes to asking for password
4. Any ideas?

Locked Out Of My Phone

My 14 month old daughter got a hold of my phone and the fingerprint scanner asked me for my backup password. I proceeded to enter my password of 25 years and it told me i was wrong, it then gave me the option to use my gmail account to verify and unlock, i did that got in and replaced fingerprint with password protection. so here i am thinking everything is great, wrong. phone locks and i put in my password that i just changed it to and it tells me im wrong and now it does not give me the option to verify with my gmail account. Ive tried searching how to get into phone, suggestions were Android device manager which only locks phone and when i tried to change the password it said my phone was already locked and that the password would not be used. so the other suggestion was Samsung Find my Mobile but i have never set up a Samsung account. woe is me. Besides a master reset is there anything i can try? Thanks for all the help.

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