Database Users

Chipped the screen!

I managed to chip the screen. Grrrrrrrr
Sent from my SCH-I500 using XDA App

Was it a drop? A light bump? Did you have any protection on device? Top, bottom, or sides? Pretty useless thread without any details.
good day.

Pictures or it didn't happen!

PICS OR GTFO
But seriously, it would be nice to know what caused it so we all know just how fragile these things are. I'm real careful with mine, but if you dropped it while taking a dump or something, I'm investing in some fully body armor...

It slipped out of my hands grabbing it off the desk cradle late at night. Hit my roomates fridge, my fridge, and my bed before landing face down on the tile. 5 foot drop. No protection. I use a silicon case to give it some bulk during the day, not at night. Tiny chip... period sized. On the screen.
Sent from my SCH-I500 using XDA App

another dumb thread....

broncobiker said:
It slipped out of my hands grabbing it off the desk cradle late at night. Hit my roomates fridge, my fridge, and my bed before landing face down on the tile. 5 foot drop. No protection. I use a silicon case to give it some bulk during the day, not at night. Tiny chip... period sized. On the screen.
Sent from my SCH-I500 using XDA App
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That sucks man. I dropped mine the other day getting out of my car, and as it fell to the asphalt it felt like slow motion. Luckly for me there wasn't even a scratch...
billakid said:
another dumb thread....
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It's not dumb to know what these phones can and can't take.
So really, it's your comment that's dumb.

billakid said:
another dumb thread....
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It's called GENERAL CHAT. If you don't like GENERAL CHAT then don't come into this sub forum, it's really not that complicated of a concept.
I'm rocking a silicon case on mine right now, makes it a bit more sticky and bigger. I wasn't ever able to use the tiny buttons before, lol.
Sent from my overclocked SCH-I500

Exactly, I use my phone a lot in class to surf the web and supplement the lecture. (I'm a geek get over it) I also leave it on vibe. Not only was the vibe incredibily loud plastic on desk or book, but since the back is so slippery it would easy move around and not stay put.
The silicon case let's it grip the surface its on and drastically quiets the vibe noises. It also gives it some bulk which I quite appreciate when carrying it around
Sent from my SCH-I500 using XDA App

Thanks for the details of your unfortunate mishap.
good day.

This is why I want an Otterbox. This phone feels so fragile. My Droid was thick and bulky and a tank, but Samsung isn't great with build quality. I love the phone I just need to be careful until I get a case.

GoogleAndroid said:
This is why I want an Otterbox. This phone feels so fragile. My Droid was thick and bulky and a tank, but Samsung isn't great with build quality. I love the phone I just need to be careful until I get a case.
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I want to point out that of this phone didnt have gorilla glass the screen would have been shattered. It might feel cheap but I think thats only because its so light. It can definately take a little bit of a beating.
Sent from my SCH-I500 using XDA App

broncobiker said:
I want to point out that of this phone didnt have gorilla glass the screen would have been shattered. It might feel cheap but I think thats only because its so light. It can definately take a little bit of a beating.
Sent from my SCH-I500 using XDA App
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It took 4 drops in a drop test. It can take a bit of a beating, but nothing like my Droid could. It's so strange moving to a phone that is so light. If you take off the battery cover the phone is amazingly thin. What really makes it seem weak is that you can tap the screen and feel the vibrator moving.

You can do that on my eris too. At first I thought there was something wrong with it until I felt others do it too, even the incredible "does"
Sent from my SCH-I500 using XDA App

Guys these phones are suppose to have gorilla glass. Actually they do. Samsung had a press release a while back saying that all galaxy phones had it. In case u didn't know this **** can take a beating. That had to be a ruff drop
Sent from my SCH-I500 using XDA App

ksizzle9 said:
Guys these phones are suppose to have gorilla glass. Actually they do. Samsung had a press release a while back saying that all galaxy phones had it. In case u didn't know this **** can take a beating. That had to be a ruff drop
Sent from my SCH-I500 using XDA App
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Gorilla glass does not make a phone invincible dude. It is just a lot more damage resistant. Even in *proper* tests they arent showcasing the lack of damage, they are showcasing how little damage it took versus what would have happened to a normal glass screen. I already said above the GG is why im still using my phone now, but what was also stated above is that it took 4 drops to kill it in a drop test, which I can confirm.
Sent from my SCH-I500 using XDA App

Even though I like the concept of though, nearly shatter proof glass (plastic) it's ashame that my eris and blackberry storm, both have scratch proof glass and yet my samsung doesn't. Sure I don't have to worry about breaking my screen, but I never broke either of those screens either, but now I gotta worry about scratches which means back to screen protectors; back to pain in the butt installs!
Sent from my SCH-I500 using Tapatalk

kamakazman said:
Even though I like the concept of though, nearly shatter proof glass (plastic) it's ashame that my eris and blackberry storm, both have scratch proof glass and yet my samsung doesn't. Sure I don't have to worry about breaking my screen, but I never broke either of those screens either, but now I gotta worry about scratches which means back to screen protectors; back to pain in the butt installs!
Sent from my SCH-I500 using Tapatalk
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Gorilla glass is pretty scratch resistant. I've taken a knife and fork to my Droid's screen and there wasn't a mark...

Let me know when you try that on a fascinate.
Sent from my crippled with Bing, Galaxy S phone.

Screen cracked!

So..I dropped my lovely new TMO sgs3 from about 10-12 inches onto a hard surface. The screen cracked in two places from the left to the right side. LCD is fine but glass is fully cracked. It seems that this is beyond unacceptable for "gorilla glass."
I called Tmobile customer service who were useless and suggested a pay $150 for an insurance replacement.
What should I do guys? Do I go to Samsung? The retailer (Walmart)?
Help!
Sent from my SGH-T999 using xda app-developers app

I believe at this point no one will help you. U did damage the phone so it's no one's fault but yours. I'm not trying to flame you, I'm just being realistic. I hope though you solve your problem though . Cheers
Sent from my SPH-L710 using Tapatalk

r1_2fast4u said:
I believe at this point no one will help you. U did damage the phone so it's no one's fault but yours. I'm not trying to flame you, I'm just being realistic. I hope though you solve your problem though . Cheers
Sent from my SPH-L710 using Tapatalk
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I appreciate the reply....it seems like a defect though...I had a Samsung vibrant for two years and it survived a motorcycle accident without a scratch to the screen...I would think/hope that gorilla glass 2 would be at least equally strong. I've also read rumors that the us versions of the phone don't include gorilla glass...
Sent from my SGH-T999 using xda app-developers app

wolf3142 said:
I appreciate the reply....it seems like a defect though...I had a Samsung vibrant for two years and it survived a motorcycle accident without a scratch to the screen...I would think/hope that gorilla glass 2 would be at least equally strong. I've also read rumors that the us versions of the phone don't include gorilla glass...
Sent from my SGH-T999 using xda app-developers app
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How is it a defect, because you dropped your phone and the GLASS cracked? Bad luck? Yes. Defect? No. Even Gorilla Glass can crack. It is not invulnerable to damage resulting from drops. There is nobody to run to, as the damage is a result of your handling/mishandling of the device. There is nobody to foot that bill except for you. Sorry it happened, but that's just how it goes. Sometimes you can drop your phone and get lucky, and sometimes you drop it, and you aren't so lucky. It all depends on how it falls, and what it falls on.

defnow said:
sell it for a quick $200 on craigslist....use your insurance.
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He cant sell the phone because asurion will ask for the phone back. The only thing you can do is pay the deductible for a new phone. Even though its gorilla glass, once you drop it on that certain angle the screen will definitely crack.
Sent from my HTC Glacier using XDA App

If you used a credit card to purchase the phone and it provides warranty coverage you should check to see if accidental damage is covered. I know my card covers loss/damage for the 1st 90 days in addition to extending the normal warranty.
ETA: You can keep the phone and later see if you can purchase replacement glass. Sell it after fixing it.

mysterioustko said:
How is it a defect, because you dropped your phone and the GLASS cracked? Bad luck? Yes. Defect? No. Even Gorilla Glass can crack. It is not invulnerable to damage resulting from drops. There is nobody to run to, as the damage is a result of your handling/mishandling of the device. There is nobody to foot that bill except for you. Sorry it happened, but that's just how it goes. Sometimes you can drop your phone and get lucky, and sometimes you drop it, and you aren't so lucky. It all depends on how it falls, and what it falls on.
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He's right. It's common sense to know that the bigger the screen on the phone the more prone it will be to damage. Having a 4.8" screen is amazing but it also makes the phone very fragile. Gorilla Glass 2 to my understanding is basically there to protect the screen from light damage such as scratches/scuffs. Sadly you had a case of bad luck, dropped your phone, and the screen cracked.
There's nothing more to it than you need to be a little more careful next time with such an expensive device. Considering the phone outright sells for $600 I don't think $150 is that bad for a replacement. Good luck.

I agree with everybody on here and to be honest it was your fault. You should of gotten a case of some sort.
I hope you get your phone fixed/replaced.

it does seem this phone is more prone to screen damage than others before it to be honest.....I have personally seen my Samsung Fascinate and Charge take falls from several feet to concrete and spend all their time in a pocket with keys and get tossed around and never even suffered a scratch or crack.....and all that with no case or screen protector either.....

wolf3142 said:
I appreciate the reply....it seems like a defect though...I had a Samsung vibrant for two years and it survived a motorcycle accident without a scratch to the screen...I would think/hope that gorilla glass 2 would be at least equally strong. I've also read rumors that the us versions of the phone don't include gorilla glass...
Sent from my SGH-T999 using xda app-developers app
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That phone was is a defect! 10 inch from the ground? That's some bull **** for a corny gorilla glass type 2 ****. Yeah it's your fault but the same time if I was in a accident in 2013 car and the air bags don't deploy I'm having my case herd in somebody court. Just saying. Anyway you ass out, pay 150 bro.... Me and you both know that's some bull **** .
Sent from my SGH-T999 using xda premium

Sucks. A quick Google well show the s3 doesn't do well when dropped out hit with a hammer apparently.

Chicago281 said:
He's right. It's common sense to know that the bigger the screen on the phone the more prone it will be to damage. Having a 4.8" screen is amazing but it also makes the phone very fragile. Gorilla Glass 2 to my understanding is basically there to protect the screen from light damage such as scratches/scuffs. Sadly you had a case of bad luck, dropped your phone, and the screen cracked.
There's nothing more to it than you need to be a little more careful next time with such an expensive device. Considering the phone outright sells for $600 I don't think $150 is that bad for a replacement. Good luck.
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Agree but to protect the screen from light damage is like saying obama got total power. They made a video to demonstrate the power of gorilla glass 2. I know, I saw it.
Sent from my SGH-T999 using xda premium

I wonder if its the curve of the glass all the way around the edges is what makes it break easy. Who knows but get a case i bought a case before i even recieved the phone
Sent from my SAMSUNG-SGH-I747 using xda premium

Otterbox defender series next time.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!

Speedin07si said:
Otterbox defender series next time.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
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those cases make me sick to my stomach
why do we pay big bucks for thin phones and wrap them in 1/2" of rubber and make them look like a Sprint Nextel brick phone from 2002?

jamesnmandy said:
those cases make me sick to my stomach
why do we pay big bucks for thin phones and wrap them in 1/2" of rubber and make them look like a Sprint Nextel brick phone from 2002?
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So we don't have to pay insurance fee's when said thin phone is dropped.
Also depends on your life, like me i work under houses, in attics, tight places with dirt, dust and damp areas. A tough case like the otterbox ones is a must for my line of work.
That nextel brick phone took a 7 story bouncing drop and still worked btw.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!

Speedin07si said:
So we don't have to pay insurance fee's when said thin phone is dropped.
Also depends on your life, like me i work under houses, in attics, tight places with dirt, dust and damp areas. A tough case like the otterbox ones is a must for my line of work.
That nextel brick phone took a 7 story bouncing drop and still worked btw.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
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I know I had several of them.
I work in a professional office engineering environment, so yeah, it depends on environment. I still manage to drop it when away from the office.

Even diamond will crack if its hit in the right spot. Spontaneous crack=warranty. You drop = you pay.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

You bought something you knew was fragile, even if the screen is tough..it's not unbreakable..just learn to take good care..thank you..
Sent from my SGH-T999 using xda premium

I agree with you, it's a cell phone that will be on your person 95% of the time you're out of the house. This phone should withstand many drops! I'm sorry to hear this phone is this fragile. People act as if you threw it down, it was an accident and ANY "mobile" phone should be expected to withstand such drops!

Oleophobic coating wearing off after a month??

I've only had my phone for about a month now, and there is already a rough spot developing in the lower-center of the screen where my thumb goes.
Has anyone else already started experiencing this problem? It's very irritating, my thumb kind of sticks to it now, makes the use of swype keyboard cumbersome at times.

You didn't wipe the screen down with rubbing alcohol or anything did you?
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Nope, just regular usage and wiping it off with my (cotton) shirt now and then.

gilmorej said:
Nope, just regular usage and wiping it off with my (cotton) shirt now and then.
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That really sucks man.. I only ask because I made the mistake of wiping one of my other phones with a cotton cloth with rubbing alcohol and you could see where the coating came off in places
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Unfortunately, your situation is the reason most people put at least some sort of screen protector on their phone within a week or so of purchase.
Perhaps there will be some way to have a new coating applied? I have never experienced this problem before so I'm not sure how commonplace this is but logic would suggest there is a way to do it.

There's a coating sold at amazon that supposedly works well but is a little expensive for the amount you are given.

I've heard that Windex and dish washing soap are also bad for the oleophobic coating. I don't have evidence or links to support that. Just repeating what I remember reading somewhere.
As for my phone, I've had it two weeks. Screen still looks brand new.

Seriously, I'd take it back as a default.
They may assume you cleaned it or have some type of chemical on you fingers but that shouldn't matter.

Solariis said:
Unfortunately, your situation is the reason most people put at least some sort of screen protector on their phone within a week or so of purchase.
Perhaps there will be some way to have a new coating applied? I have never experienced this problem before so I'm not sure how commonplace this is but logic would suggest there is a way to do it.
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Day of purchase!!! Then months later you peel it off and you have a fresh screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Tckwhaley said:
Day of purchase!!! Then months later you peel it off and you have a fresh screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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This! Never will I use my screen bear again. Screen protector is the best investment since a 401k lol

Yep:
http://forum.xda-developers.com/showthread.php?t=2291992
My top left area of the screen is showing marks and scuffs in the oleophobic coating, I wonder if there is a warranty exchange that can be done.

I went to the AT&T store today to see if they would replace it. They wouldn't, because I missed my 14-day mark by two days; I got this phone on the 7th of May.. So I haven't even had it a month like I thought.
They said I would have to do a warranty exchange; however, I'm not sure if I really want to do that, since the rep said that they will send me a refurb and not a new phone.

I feel for you. This is not meant to be a troll comment but that is big reason I like buying Apple so if you have an issue you can exchange at the store. Samsung seems to make good stuff but I don't like refurbished stuff either.

Back crack due to tempriture change?

Earlier today i was listening to music with my nexus on the table, and i picked it up and it cracked in my hand as soon as i picked it up. There is now a crack going through my camera lense to the other side. I bought it in January and it is rev_11. Would this be covered on warranty since it is a faulty back plate? Thanks in advance. BTW i am in the UK and have purchased it here via the play store. Should i go via LG or Google?

I highly doubt the temperature change can cause the crack.
Sent from my Nexus 4 using xda premium

badboy47 said:
I highly doubt the temperature change can cause the crack.
Sent from my Nexus 4 using xda premium
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well i heard a crack after about a second after i picked it up where my fingers lightly picked it up.

Glass is a funny thing. Aside from its low elastic limit, it's actually pretty strong. However, immediately following a scratch, the molecules in the scratched area are excited and prone to shatter (it will always be prone to shatter, but moreso right after a scratch). In your case, I suspect a preexisting or newly formed scratch weakened the glass and caused it to crack under "normal use" circumstances. Interesting fact - scoring and cracking is how sheets of glass are cut to size for windows and mirrors.
Sent from my Nexus 4 using XDA Premium HD app

Mister_Mxyzptlk said:
Glass is a funny thing. Aside from its low elastic limit, it's actually pretty strong. However, immediately following a scratch, the molecules in the scratched area are excited and prone to shatter (it will always be prone to shatter, but moreso right after a scratch). In your case, I suspect a preexisting or newly formed scratch weakened the glass and caused it to crack under "normal use" circumstances. Interesting fact - scoring and cracking is how sheets of glass are cut to size for windows and mirrors.
Sent from my Nexus 4 using XDA Premium HD app
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Would you think it would be covered via warranty?

It's possible. If the handset is free of any impact damage, they might believe it wasn't dropped or damaged out of negligence. Then again, broken glass on a phone is usually only caused by one thing... and that's not covered under warranty.
Sent from my Nexus 4 using XDA Premium HD app

Mister_Mxyzptlk said:
It's possible. If the handset is free of any impact damage, they might believe it wasn't dropped or damaged out of negligence. Then again, broken glass on a phone is usually only caused by one thing... and that's not covered under warranty.
Sent from my Nexus 4 using XDA Premium HD app
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There is no impact damage, a couple of scuffs on the bottom and a few scratches. No scuffs on the rubber or on the front thought. Il go throught google first see if i can get a replacement.

So was the table really cold and your hand really hot or the table really hot and your hand really cold. When the N4 starts to warm up, it is climbing towards body temperature. What makes you say it cracked due to a temperature change?

fernandezhjr said:
So was the table really cold and your hand really hot or the table really hot and your hand really cold. When the N4 starts to warm up, it is climbing towards body temperature. What makes you say it cracked due to a temperature change?
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The table was about room temperature however i have the flu so i have a high temperature if 2c makes a difference? lol

I've seen a few other posts concerning cracked back glass due to temperature change before, and pretty much all of them have been denied warranty repairs. You can try contracting Google to see what they say but I won't expect much.
Sent from my Nexus 4 using Tapatalk 4 Beta

Chrono_Tata said:
I've seen a few other posts concerning cracked back glass due to temperature change before, and pretty much all of them have been denied warranty repairs. You can try contracting Google to see what they say but I won't expect much.
Sent from my Nexus 4 using Tapatalk 4 Beta
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Ive just got a reply from google:
"Thank you for contacting Google Play Support. I apologize for the inconvenience with your phone. I understand it's cracked. Unfortunately the Google Play warranty doesn't cover cracks. However you may go through LG to get it fixed. Their number is 1-800-243-0000." LG next and if they wont il just get a dbrand skin or something.

probaply they'll exchange back of your nexus, but unfortunatly still you're gonna pay for it

How resistant is the phone?

Hey all,
I'm currently deciding between the s5 and the new one m8, the reason of the thread is becuase I want some opinions of owners that already experience it's durability, I want to know how resistent the phone really is, I'm an active person from biking every day to running and going to the gym I really want I phone I don't have to baby so much, I don't want cases or screen protectors I want to forget I have to protect and baby my phone and that's the only reason why I'm considering the s5, I hate TouchWiz but if this phone can hold up my peace in willing to sacrifice my stock android experience.
Thanks to those who share their experience in advance.
Sent from my Nexus 5 using Tapatal

https://www.youtube.com/watch?v=ygHwsG-FZ-A

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It is water and dust resistant, but that's it. It's just as durable as other "regular" phones out there, and I can't think why would you even expect anything else? So you either put case on it, or you buy a different phone. You can't get a phone this thin, that can take the beating, simple as that...

It's resistant, not rugged.
It's water and dust resistance seems more like in case the phone falls in water, or in case you drop it at the beach. Not, "hey let's go swimming with my phone in my pocket!"
This is just my initial impression. It feels like any other Samsung phone. I'm not willing to test it out because I don't want to risk it in case I return the phone.
Sent from my SAMSUNG-SM-G900A using Tapatalk

acPIZZA said:
It's resistant, not rugged.
It's water and dust resistance seems more like in case the phone falls in water, or in case you drop it at the beach. Not, "hey let's go swimming with my phone in my pocket!"
This is just my initial impression. It feels like any other Samsung phone. I'm not willing to test it out because I don't want to risk it in case I return the phone.
Sent from my SAMSUNG-SM-G900A using Tapatalk
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I've dunked the phone underwater in a pool plenty times and its been fine. Its IP67 so it's waterproof for up to 2 Meters or something for half an hour.
Dunno why Samsung keep saying 'resistant' when it seems to be more then that
Sent from my SM-G900F using xda app-developers app

declan8888 said:
I've dunked the phone underwater in a pool plenty times and its been fine. Its IP67 so it's waterproof for up to 2 Meters or something for half an hour.
Dunno why Samsung keep saying 'resistant' when it seems to be more then that
Sent from my SM-G900F using xda app-developers app
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If they said water proof they'd have people scuba diving with it and then suing them when it broke.
Sent from my SAMSUNG-SM-G900A using Tapatalk

acPIZZA said:
If they said water proof they'd have people scuba diving with it and then suing them when it broke.
Sent from my SAMSUNG-SM-G900A using Tapatalk
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http://www.sony.co.uk/electronics/xperia-tablet-z/sgp511-sgp512-sgp521
There is Sony saying their Z2 Tablet is waterproof. Obviously that would break if you took it scuba diving, however Sony still says it's waterproof.
Sent from my SM-G900F using xda app-developers app

declan8888 said:
http://www.sony.co.uk/electronics/xperia-tablet-z/sgp511-sgp512-sgp521
There is Sony saying their Z2 Tablet is waterproof. Obviously that would break if you took it scuba diving, however Sony still says it's waterproof.
Sent from my SM-G900F using xda app-developers app
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I was just thinking off the top of my head. Good point. I really don't know why one company chooses waterproof and one chooses resistant.
Does the Sony have a removable back plate?
Sent from my SAMSUNG-SM-G900A using Tapatalk

No
Sent from my SM-G900F using xda app-developers app

acPIZZA said:
I was just thinking off the top of my head. Good point. I really don't know why one company chooses waterproof and one chooses resistant.
Does the Sony have a removable back plate?
Sent from my SAMSUNG-SM-G900A using Tapatalk
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Perhaps it could be Samsung taking an extra step to cover themselves. The new Sony's are all sealed shut but I imagine the waterproofing is just the same method with the rubber seal
Sent from my SM-G900F using xda app-developers app

You can't see it, because it blends in with the case material, but the entire back of the Sony phone is covered with fine print.
Using a special ultraviolet light, defending counsel will illuminate the phone in court and have you testify as they point out that it was printed there all along.
It's in the booklet, needless to say Samsung does appear to be working at covering themselves from liability more than Sony.

acPIZZA said:
It's resistant, not rugged.
It's water and dust resistance seems more like in case the phone falls in water, or in case you drop it at the beach. Not, "hey let's go swimming with my phone in my pocket!"
This is just my initial impression. It feels like any other Samsung phone. I'm not willing to test it out because I don't want to risk it in case I return the phone.
Sent from my SAMSUNG-SM-G900A using Tapatalk
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Yeah! This makes sense! It's just that, they test it so people would know how resistant it is, but me either, I will not risk mine. Maybe, by accident it fell in the water, then I'll see what happen next if it's true.

sony says they device are waterproof because they are ip58, the 8 means they are completely waterproof aka completed sealed from water. and in this case, the depth and time of immersion are specified by the manufacturer. sony specifies it 2m and 30 minutes, so if you keep the devive under water but dont go beyond that, it should be fine

Its close to moron resistant so I say keep away(Im not even joking), just how resistant is it well you may burn your hands at first touch!
Oh yeah sick thread dude its real awesome!

It maybe water resistent. But I think if you have open close the usb port hundred times, the water protection will not be perfect anymore.
Sent from GT-I9500

You won't need to baby it as much as the HTC. With the metal back on the HTC, you'd be afraid of even putting it down on a table for fear of scratching it.
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