Oleophobic coating wearing off after a month?? - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

I've only had my phone for about a month now, and there is already a rough spot developing in the lower-center of the screen where my thumb goes.
Has anyone else already started experiencing this problem? It's very irritating, my thumb kind of sticks to it now, makes the use of swype keyboard cumbersome at times.

You didn't wipe the screen down with rubbing alcohol or anything did you?
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Nope, just regular usage and wiping it off with my (cotton) shirt now and then.

gilmorej said:
Nope, just regular usage and wiping it off with my (cotton) shirt now and then.
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That really sucks man.. I only ask because I made the mistake of wiping one of my other phones with a cotton cloth with rubbing alcohol and you could see where the coating came off in places
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Unfortunately, your situation is the reason most people put at least some sort of screen protector on their phone within a week or so of purchase.
Perhaps there will be some way to have a new coating applied? I have never experienced this problem before so I'm not sure how commonplace this is but logic would suggest there is a way to do it.

There's a coating sold at amazon that supposedly works well but is a little expensive for the amount you are given.

I've heard that Windex and dish washing soap are also bad for the oleophobic coating. I don't have evidence or links to support that. Just repeating what I remember reading somewhere.
As for my phone, I've had it two weeks. Screen still looks brand new.

Seriously, I'd take it back as a default.
They may assume you cleaned it or have some type of chemical on you fingers but that shouldn't matter.

Solariis said:
Unfortunately, your situation is the reason most people put at least some sort of screen protector on their phone within a week or so of purchase.
Perhaps there will be some way to have a new coating applied? I have never experienced this problem before so I'm not sure how commonplace this is but logic would suggest there is a way to do it.
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Day of purchase!!! Then months later you peel it off and you have a fresh screen.
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Tckwhaley said:
Day of purchase!!! Then months later you peel it off and you have a fresh screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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This! Never will I use my screen bear again. Screen protector is the best investment since a 401k lol

Yep:
http://forum.xda-developers.com/showthread.php?t=2291992
My top left area of the screen is showing marks and scuffs in the oleophobic coating, I wonder if there is a warranty exchange that can be done.

I went to the AT&T store today to see if they would replace it. They wouldn't, because I missed my 14-day mark by two days; I got this phone on the 7th of May.. So I haven't even had it a month like I thought.
They said I would have to do a warranty exchange; however, I'm not sure if I really want to do that, since the rep said that they will send me a refurb and not a new phone.

I feel for you. This is not meant to be a troll comment but that is big reason I like buying Apple so if you have an issue you can exchange at the store. Samsung seems to make good stuff but I don't like refurbished stuff either.

Related

I dropped my NS from 4th feet

So the story is I accidentally dropped it on ceramic tile and it bounce a couple of times before it finally stop.
What amazes me is that there's no single scratch or dent on it; and everything was intact when I pickup the phone from the floor. And no, I don't use any case at all. Yay for NS build quality!
But I think I need to get a case since the back of the phone feels slippery. Or is there any battery cover replacement that made from rubber?
Sent from my Nexus S using XDA Premium App
adityaw said:
So the story is I accidentally dropped it on ceramic tile and it bounce a couple of times before it finally stop.
What amazes me is that there's no single scratch or dent on it; and everything was intact when I pickup the phone from the floor. And no, I don't use any case at all. Yay for NS build quality!
But I think I need to get a case since the back of the phone feels slippery. Or is there any battery cover replacement that made from rubber?
Sent from my Nexus S using XDA Premium App
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KNOW THINK ABOUT..... SAME accident, BUT WITH HTC (SAMSUNG GOT A PLASTIC....BUT IT'S SMART)
i dropped my SNS like 10 times before the mail order case finally arrived
plastic case has its merits
adityaw said:
So the story is I accidentally dropped it on ceramic tile and it bounce a couple of times before it finally stop.
What amazes me is that there's no single scratch or dent on it; and everything was intact when I pickup the phone from the floor. And no, I don't use any case at all. Yay for NS build quality!
But I think I need to get a case since the back of the phone feels slippery. Or is there any battery cover replacement that made from rubber?
Sent from my Nexus S using XDA Premium App
Click to expand...
Click to collapse
Telus sells the Casemate for the nexus S in store. it adds a little more bulk, but overall i'm very happy with the case.
You could buy a cheap InvisibleShield-like full body protector on ebay and just use the back part for grip.
It did make a dent at one corner after I dropped it from my desktop on to a 300W transformer sitting next to my desk
I droppes mine on rough ground and I got some scratches on the top of the device, put the tpu case and now I feel safe.
Sent from my Xoom
Dude, read on from this post:
http://forum.xda-developers.com/showthread.php?t=901481
I've been using this for a month now. You won't notice it's there and it gives the phone a nice grip.
Oh, and please do follow the instructions very well. First timers almost always mess it up because they thought they knew better, yup I was guilty of this crime
Just dropped mine tonight. I knew it was bound to happen sooner or later. Got some little dents on the 4 corners. Oh well, phone still works great.
Sent from my Nexus S using Tapatalk
I might get out the dremel and the polishing kit and try to buff it out a bit. Think that'll work?
Sent from my Nexus S using Tapatalk
cygnum said:
Dude, read on from this post:
http://forum.xda-developers.com/showthread.php?t=901481
I've been using this for a month now. You won't notice it's there and it gives the phone a nice grip.
Oh, and please do follow the instructions very well. First timers almost always mess it up because they thought they knew better, yup I was guilty of this crime
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Click to collapse
BSE seems nice, I hope it's available in shops in my country
Ulver said:
I might get out the dremel and the polishing kit and try to buff it out a bit. Think that'll work?
Sent from my Nexus S using Tapatalk
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If I were you I'd probably by some case to hide it. But then again I am not good with those kind of tools :|
adityaw said:
BSE seems nice, I hope it's available in shops in my country
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If you order at least 3 sets, they'd ship it for free (discounted shipping for 2). And you wouldn't have to worry about customs tax and stuff, since they send it in a letter envelope.
AllGamer said:
i dropped my SNS like 10 times before the mail order case finally arrived
plastic case has its merits
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hahahaha

weird scuff or something under glass?

I've noticed 4 distinct 'scuffs' or 'stains' that appear to be under my glass. I don't know how else to describe them. I didn't notice them when I first got the phone, but you can only see them at a good angle where there's no glare, so the may have always been there. Now I can't *not* notice them. I'll try to post a picture tonight, it's a bit hard to photograph. I think if someone has it they would know what I'm talking about...
Does it kind of look like a gel substance underneath the glass?
Sent from my Inspire 4G using XDA App
Hmmm maybe.. if I took a micro-drop of gel or glue and pressed it.... i'll try to post a pic later tonight.
its the oleophobic coating peeling off i think
Okay here are two pics of two of these things. I have four of them. I scratch and rub them and nothing, as if they are just beneath the surface...
From what I'm seeing it just looks like a scuff or scratch. I had a palm pixie before and it had the same markings on it.. Idk what it is.
Sent from my Inspire 4G using XDA App
I had something similar on my previous Nexus S. I think it's made from steam settling under glass.
I am on my second handset (Sprint) San Antonio, TX and both have had screen issues... I did notice something quite similar to your issue on my current handset but mine resides closer to the ear piece and camera... besides that I'm also experiencing the keyboard ghosting issue very visible when I open my notification menu.... I'm kinda hesitant to get a replacement since thus far my screens issues have only doubled ...
Neverland ranch
This is the oleophobic layer wearing off
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deeren said:
This is the oleophobic layer wearing off
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He is correct, mine is doing the same thing. Look at it this way, at least the top of your screen isn't separating, mine flexes'and'goes up and down under minimal pressure and makes all kinds of noise, its weird.
Sent from my Xoom using XDA App
deeren said:
This is the oleophobic layer wearing off
Sent from my Nexus S using Tapatalk
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I think this seems to be the most likely scenario from my google research and comparison of other pics. Ugh. Hopefully it won't get worse. What's the replacement/repair policy? Call Samsung or take it to Best Buy ? It's been over 30 days.
Definitely not scuff marks, I keep the thing in a sock and treat it like gold.
I am currently on hold waiting for a rep at Samsung.....it has been 1 hour and 45 minutes and I have not talked to anyone... so if calling Samsung is what you opt to do ... get yourself a samwich and a six pack before hand!!
So I finally got through to a rep.... and they said...
JK... I gave up after 5 hour hold.(seriously) ...and decided the issue was minimal at this point
Neverland ranch
I have similar problems, except it'll only show if I breath moist air on to it. If you cover it up with a decent screen protector, it should go away unless the mark is really deep.

Cracked the glass in my s3: recommend some options?

I got my s3 in September and recently it fell out of my pocket (less than two feet from the ground) and the corner cracked all the way up the side. Right around where the back "button" is. It is hardly on the screen so its not really in the way, but its still very annoying to look at.
As I see it I have a few options
I can bring it into Telus and they can replace the entire screen which would cost me like $250 or so. Because I went to them and they said that they do not do glass only repairs.
I can try to replace the screen myself. I'm sure I would be able to do it, even though I have seen a few videos and it looks quite tedious and risky.
I could try calling Samsung and seeing if they would do anything about it. I have heard a story of someone calling and they did replace it. I imagine I would have to do some pouting and complain about how they said they're gorilla glass was phenomenal. Please let me know if this has worked for you.
And my last option would be leaving it the way it is and waiting for it to spread even more. (Not a fan of this one)
Also since I'm here, can anyone recommend a sturdy yet slim case for the s3? I'm not a huge fan of the otter box but I would like something fairly strong and not too expensive. Links would be great!
Thanks for any help you guys can give.
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JustDepends said:
I could try calling Samsung and seeing if they would do anything about it. I have heard a story of someone calling and they did replace it. I imagine I would have to do some pouting and complain about how they said they're gorilla glass was phenomenal. Please let me know if this has worked for you.
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Well for that I'm sure they could say they never said it was shatter proof and it's still glass
I know, but a foot and a half? It should be able to withstand something so minor, this is "regular use". Maybe I should sue the company that makes my pants for having such tiny pockets.
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I would be writing a nice polite letter to Samsung first a letter not email .
jje
any insurance?
Sent from my SGH-T989 using xda app-developers app
Drop anything made of glass onto a solid floor and there's an excellent chance it will break, especially on the corners. Good luck with getting it fixed but a £3 rubber boot from Amazon will protect all the corners but only add 2mm to the thickness.
pak-stars said:
any insurance?
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Nope.
Sent from my SGH-I747M using xda app-developers app
You could replace the glass yourself.
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S4 Screen Protector

I'm looking for a screen protector for my S4. Given my history with them, I'm trying to find a 'Protector for Dummies' brand. Any suggestions?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
There are several great brands out there, I've had good experiences with Zagg, Skinomi, and Armorsuit Military Shield. Though the latter of the three is a bit more "stretchy" than the others (from what I remember). Another brand that has felt most like not having a screen protector on at all was REALOOK, I had their Crystal Clear protector on my GS2 and really liked the way it felt and looked. You couldn't tell there was a screen protector on the thing. I did find it to scratch though. I've had great experiences with their Customer Service too, I had a little "glue booger" on the sticky side and when I contacted them about it, they sent me another two pack for free. It also kept me from breaking my wife's screen. I chunked a door stop (on with a screen on one end) onto our bed, not knowing her phone was there. It landed screw side directly onto her phone's screen, and it sounded HORRIBLE. The screen protector received a little hold poked in it, but the screen itself was perfectly fine, not a scratch. Now, the phone would have likely been just as protected with ANY of the ones I mentioned, the realook just so happened to be the one I assaulted this time. Having said all that, I decided to try Armorsuit again on the GS4, and I am mostly pleased... I can tell it has a screen protector on it, but it doesn't really bother me that much.
Realook is the only one that I mentioned that is not a wet application protector, so there is less "forgiveness" in getting it on straight. Both wet and dry applications have their pluses and minuses. But, if you want something that is more forgiving in the installation process, you would likely want to go with one of the wet application screen protectors.
Good luck!
dustyhughes said:
There are several great brands out there, I've had good experiences with Zagg, Skinomi, and Armorsuit Military Shield. Though the latter of the three is a bit more "stretchy" than the others (from what I remember). Another brand that has felt most like not having a screen protector on at all was REALOOK, I had their Crystal Clear protector on my GS2 and really liked the way it felt and looked. You couldn't tell there was a screen protector on the thing. I did find it to scratch though. I've had great experiences with their Customer Service too, I had a little "glue booger" on the sticky side and when I contacted them about it, they sent me another two pack for free. It also kept me from breaking my wife's screen. I chunked a door stop (on with a screen on one end) onto our bed, not knowing her phone was there. It landed screw side directly onto her phone's screen, and it sounded HORRIBLE. The screen protector received a little hold poked in it, but the screen itself was perfectly fine, not a scratch. Now, the phone would have likely been just as protected with ANY of the ones I mentioned, the realook just so happened to be the one I assaulted this time. Having said all that, I decided to try Armorsuit again on the GS4, and I am mostly pleased... I can tell it has a screen protector on it, but it doesn't really bother me that much.
Realook is the only one that I mentioned that is not a wet application protector, so there is less "forgiveness" in getting it on straight. Both wet and dry applications have their pluses and minuses. But, if you want something that is more forgiving in the installation process, you would likely want to go with one of the wet application screen protectors.
Good luck!
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Thanks much for the valuable information! I'll take a look at the Reallook model.
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randun said:
Thanks much for the valuable information! I'll take a look at the Reallook model.
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No problem, check amazon for them, they usually have several different types of protectors, but I honestly didn't even LOOK at them for this phone, so I'm not sure they are available (thought I couldn't imagine why not).
dustyhughes said:
No problem, check amazon for them, they usually have several different types of protectors, but I honestly didn't even LOOK at them for this phone, so I'm not sure they are available (thought I couldn't imagine why not).
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Ha, just checked Amazon. They only listed 1 model specifically for the S4 & it was a dry installation. I could have easily overlooked others though.
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randun said:
Ha, just checked Amazon. They only listed 1 model specifically for the S4 & it was a dry installation. I could have easily overlooked others though.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
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Unfortunately, realook ONLY has dry installation, the other brands I mentioned are the wet applications, and I believe all the others have a lifetime warranty if I'm not mistaken.
You can't go wrong with any of them, but I will say that the armorsuit protector doesn't feel as much like glass as the realook did. It is ALMOST "tacky" feeling, but not quite... it's hard to describe.
dustyhughes said:
Unfortunately, realook ONLY has dry installation, the other brands I mentioned are the wet applications, and I believe all the others have a lifetime warranty if I'm not mistaken.
You can't go wrong with any of them, but I will say that the armorsuit protector doesn't feel as much like glass as the realook did. It is ALMOST "tacky" feeling, but not quite... it's hard to describe.
Click to expand...
Click to collapse
Got it. Will check others out.
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Spigen Glas TR Slim.
spigen.com
It is a tempered glass SP. It protects your screen from cracking and shattering as well as scratches. It is a dry install but super easy. Even easier if you have painters tape to make a hinge to place it down from the side.
I also suggest grabbing the aluminum home key buttons. It comes with 3. Red, black and silver. They raise the home button a bit to make pressing it easier because of the screen protector.
This is a bit expensive, but completely worth every penny.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
graydiggy said:
Spigen Glas TR Slim.
spigen.com
It is a tempered glass SP. It protects your screen from cracking and shattering as well as scratches. It is a dry install but super easy. Even easier if you have painters tape to make a hinge to place it down from the side.
I also suggest grabbing the aluminum home key buttons. It comes with 3. Red, black and silver. They raise the home button a bit to make pressing it easier because of the screen protector.
This is a bit expensive, but completely worth every penny.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks for the tip. I'll check it out with the others this weekend.
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plating quality

Hi,
I own a Note3 for about 6 months and the chrome plating around the bezel is all worn out and flaking already. I never dropped the phone and I am always very careful with my stuff. For example my Galaxy S with 4 years of use doesn't have a single scratch and the finishing is "as new"
I would like to know what's the opinion out there on the cosmetics quality, I think the phone is great but the hardware, at least in my unit, is not up to scratch.
Do Samsung take care of this? anyone seeing it can tell that the phone hasn't been misused
I have mine for almost 9 months now. The rim looks good as news as well as the whole body, no visible scratch. I use it as it is, without a case. I only have a glass screen protector. I do get mindful where I place my phone though.
Sent from my SM-N900 using XDA Free mobile app
Hand sanitizer can mess up stuff, has ethanol
As said, this is the first time I have problems with electroplated plastic. I'm usually very careful with my things. I don't use hand sanitizer nor I am a sweaty person.
Well, maybe I just got a lemon
One topic that may help you - http://forum.xda-developers.com/showthread.php?t=2751470
Someguyfromhell said:
One topic that may help you - http://forum.xda-developers.com/showthread.php?t=2751470
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Click to collapse
Im not really agree on the OP of that link thread. Basically the OP only try to make the plate look great. Not really fix it.
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